Based In Surrey

Charlotte Smith

Available for new enquiries

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

Hi, I’m Charlotte, and I live in Ashtead, Surrey with my husband, our two children (aged six and two), and our cockapoo, Nala.

I’ve spent the past 20 years working in the travel industry, beginning my career in the ski sector in Courchevel with a family-focused ski company. After university, I joined a luxury travel operator in London, where I specialised in creating tailor-made ski holidays in chalets and hotels across Europe. I later helped launch their North American ski programme, which sparked my love for everything the region has to offer - from the beaches of Vancouver Island to the theme parks of Orlando. Designing bespoke holidays is what I’m most passionate about, and I always prefer to speak with my clients before quoting so I can fully understand what they want from their trip, ideally face-to-face or otherwise over the phone.

As an independent travel agent, I have the freedom to find the perfect holiday for you, wherever in the world you’d like to go. I specialise in crafting personalised itineraries and have been fortunate enough to travel to incredible destinations including Canada, the Rockies, Vietnam, Australia, South Africa, Mauritius, Mexico, Hong Kong and Las Vegas, to name just a few. I’m also an avid skier and have visited a wide range of resorts across Europe and North America, and over the last 20 years I know all of the tips for travelling with families. Whether it’s a short European city break or an epic California road trip, I’m committed to providing exceptional service every step of the way.

For complete peace of mind, everything you book through me is fully financially protected by ATOL or the Travel Counsellors Financial Trust.

If you’d like inspiration or support in planning your perfect getaway, I’d be delighted to hear from you and help curate your next dream holiday.

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My customer stories

Sent by Elisabeth Cade

Thank you so much for taking all the hard work out of booking our family holiday! I really appreciate all the effort to accommodate our requests and can't wait for some sunshine :)

Sent by Susan Corr

Working with Charlotte is a pleasure.

Sent by Jayne Holloway

Charlotte had great knowledge of the areas that we wanting to visit and was able to advise on where to go and accommodation.. Would certainly recommend her service to all my friends.

Sent by Heidi Rose

Charlotte went above and beyond to get the most cost effective trip in place for me. Plenty of emails were going back and forth! I will definitely go back to Her for all trips in the future, but I'll make sure I have a budget in mind beforehand!

Sent by Rina Bailey

Charlotte was instrumental in booking us the exact holiday we wanted and we are very grateful to her for that.

Sent by Roxanna Shakerifar

Charlotte had lots of great suggestions, was very responsive and took into account all the requests we had to put together the best holiday for us!

Sent by Claire Keoshgerian

Charlotte’s knowledge, expertise and efforts to understand what I wanted from my holiday meant she was able to find me the perfect trip and took all the stress out of it. She was always quick to respond to queries and proactive in sharing advice.

Sent by Amy Jones

Charlotte was incredibly patient and offered great support in booking the holiday that would perfectly suit our family. Taking into account budget, flight preferences and our priorities in terms of accommodation, Charlotte was able to give us flexibility with our options with no pressure on what to book. We’d definitely recommend Charlotte to friends and family.

Sent by Jonathan Timpson

I can't recommend Charlotte highly enough. I am back from a Norwegian cruise which was all arranged by Charlotte including flights and transfers. She was faultless from start to finish, with very good communication skills. The myTC app is very helpful too. I will book with Charlotte again Thank you Jonathan

Sent by John Austin

Charlotte was very efficient in finding a range of villas for us to consider, with good knowledge of the options available.

Sent by Jordon Murray

I had the pleasure of my holiday being organised by travel councillor Charlotte Smith. Throughout the process she was quick to attend our needs and requests and did so with constant, excellent care and attention. I was very nervous about planning a trip in these times, but she truly made it a pleasurable experience.

Sent by Helena Smith

Charlotte is very professional, friendly and efficient and did a wonderful job organising our holiday. We will be recommending her to all our friends and family.

Sent by Roger Carter

Efficient and professional service. The whole trip ran smoothly and was perfect for our requirements. Will definitely use again.

My Videos

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05/11/2021

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Where to visit in Italy

11 February 2022

More and more people are asking me for Italy at the moment. It’s no surprise when this enticing country has so much history, culture and incredible food to offer. If you’ve only got a few days then stick to 1 city, if you’ve got longer then you can do a couple of cities and some countryside. Most peoples first stop in Italy is Rome - a visit to the colosseum, the Spanish Steps, Trevi fountain and

My top 5 places to staycation for February half-term

08 January 2022

London With so many child friendly activities on offer why not enjoy your own city! I would recommend staying a couple of nights, seeing something in the West End, Matilda, Lion King and Mary Poppins are all favourites of my family’s and then during the day visiting Tower of London, London Dungeons, Sea Life and taking a ride on the London Eye. There are so many great family friendly restaurants

Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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