Charlotte Smith
My expertise
I'm based in
Surrey
Looking for help with your business travel? Find out how I can help here
It's Nice To Meet You
Hi, I’m Charlotte, and I live in Ashtead, Surrey with my husband, our two children (aged six and two), and our cockapoo, Nala.
I’ve spent the past 20 years working in the travel industry, beginning my career in the ski sector in Courchevel with a family-focused ski company. After university, I joined a luxury travel operator in London, where I specialised in creating tailor-made ski holidays in chalets and hotels across Europe. I later helped launch their North American ski programme, which sparked my love for everything the region has to offer - from the beaches of Vancouver Island to the theme parks of Orlando. Designing bespoke holidays is what I’m most passionate about, and I always prefer to speak with my clients before quoting so I can fully understand what they want from their trip, ideally face-to-face or otherwise over the phone.
As an independent travel agent, I have the freedom to find the perfect holiday for you, wherever in the world you’d like to go. I specialise in crafting personalised itineraries and have been fortunate enough to travel to incredible destinations including Canada, the Rockies, Vietnam, Australia, South Africa, Mauritius, Mexico, Hong Kong and Las Vegas, to name just a few. I’m also an avid skier and have visited a wide range of resorts across Europe and North America, and over the last 20 years I know all of the tips for travelling with families. Whether it’s a short European city break or an epic California road trip, I’m committed to providing exceptional service every step of the way.
For complete peace of mind, everything you book through me is fully financially protected by ATOL or the Travel Counsellors Financial Trust.
If you’d like inspiration or support in planning your perfect getaway, I’d be delighted to hear from you and help curate your next dream holiday.
Travel guides
Explore my guides and blogs
Why Now Is the Perfect Time to Book Your October Half Term Escape
October half term always sneaks up more quickly than we expect. One minute you are packing away the summer uniforms, the next you are wondering how to keep everyone entertained for a week as the days get shorter and the weather turns cooler.
13 Jul 2026 5 min read
How to Entertain a Toddler on a Long Haul Flight
Flying long haul with a toddler can feel intimidating, but the secret is simple - don’t rely on one activity to last the entire flight and snacks!
11 May 2026 5 min read
Planning your first Ski Holiday
When you’re planning your first ski holiday there is so much to think about and that is exactly what I am here to help with
30 Apr 2026 5 min read
Luxury Tips for Traveller in 2026
Luxury Travel is evolving, how to travel with luxury in 2026
30 Apr 2026 5 min read
Where to visit in Italy
More and more people are asking me for Italy at the moment. It’s no surprise when this enticing country has so much history, culture and incredible food to offer. If you’ve only got a few days then stick to 1 city, if you’ve got longer then you can do a couple of cities and some countryside. Most peoples first stop in Italy is Rome - a visit to the colosseum, the Spanish Steps, Trevi fountain and
11 Feb 2022 5 min read
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05 Nov 2021
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Why use a Travel Counsellor
Let's plan your dream trip together
Tailor-made for you
Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.
Personalised service. Always
When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.
Stress-free travel, and more time for what matters most
I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.
Support when it matters most
If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.
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