Dawn Hilliard

I'm based in

Chester

Available for new enquiries

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

I am privileged to be a Travel Counsellor based in Cheshire and have travelled extensively with my family over the past 30 years.

I am a cruise specialist as well as an avid cruiser and have been fortunate to travel on many different cruise lines across the world. With increasing popularity cruising offers a great holiday for everyone; singles, couples and families - there is a cruise out there to suit you.

With me it's personal and I really care about my customers taking care of the end to end process including completing the online check in procedure and then print and post your travel documents. I am not the internet, I am so much better than that, and you will always have a friendly voice on the end of the phone 24/7. Exceeding your expectations comes as standard with my personal service ensuring your holiday is stress free and enjoyable. See what my customers say on my customer testimonials page.

Whether it is the trip of a lifetime, a well deserved short break or a more energetic sporting holiday I would be delighted to assist you. Just a few of the services I offer are: -

Cruises - River, Ocean and Expedition
Worldwide holidays including multi centre
Worldwide touring holidays
Group travel including schools and sports clubs
Bespoke and Tailor made experiences
Hotel only stays both in the UK and worldwide
Excursion and tours
Flights
Leisure and Business travel

I am available for contact 24/7 – Speak to you soon

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Explore my guides and blogs

Delights of the Danube - A quick guide to river cruising

Delights of the Danube - A quick guide to river cruising

Wow, what an amazing trip I’ve just been on - my first river cruise on the Danube! Yes, you might know me as an avid ocean cruiser… but last month, I shook things up and did something different. And I loved it. So, in this blog post, I will share with you my experience - and answer some key questions about river cruising. Keep reading to learn: - What to expect when river cruising

06 Apr 2022 6   min read

Family cruising - all you need to know

Family cruising - all you need to know

Cruising has often been perceived as being for people of a certain age and boy has this changed over the past 10 – 15 years! We took our first Caribbean cruise as a family when my boys were 8 and 11 and they absolutely loved it, so let me tell you a bit more about cruising with family and answer some questions you may have…. 1. How do I choose the right cruise to suit the whole family? This is a

17 Jun 2019 5   min read

Why use a Travel Counsellor for my holiday plans ?

Why use a Travel Counsellor for my holiday plans ?

I have written this blog as it’s a question I get asked a lot – “Why should we book with you and not the high street/internet?” What do you charge for your service? What do you do that’s different to everyone else? So here goes…. The travel industry and the way we research, and book travel has changed significantly over the past 5 – 10 years. Gone are the days of using guidebooks from the library

05 Jun 2019 5   min read

What is expedition cruising all about?

What is expedition cruising all about?

Expedition cruising in growing in popularity and attracts passengers of all ages seeking adventure and exploration. Expedition cruising is much like traditional cruising, but with more emphasis placed on the experience ashore, excursions and ports of call – many of which are much more off-the-beaten-track than mainstream cruises. You will generally be onboard with National Geographic or photograp

01 Jun 2019 2   min read

3 Generations Family Break

3 Generations Family Break

In September 2018 we took a 6-day trip to Toronto with my two grown up sons aged 17 and 20 and also my parents who wanted to tick Niagara Falls off their bucket list! After a relatively short flight (just over 6.5 hours) we arrived and collected our hire car. The transfer to our accommodation which was in Jarvis Street and the centre was only around 45 minutes and driving around Toronto is relati

01 Apr 2019 4   min read

MSC Bellissima – A brand new cruise for all ages…

MSC Bellissima – A brand new cruise for all ages…

A brand-new arrival, MSC’s Bellissima is a welcome addition to their Meraviglia class of ship. Boasting a 2 deck inside promenade with a striking 80-metre-long LED dome, 20 bars and 10 restaurants and a desert themed water park there is absolutely something for everyone onboard. I had the privilege to be on her inaugural sailing from Southampton to Lisbon on the 4th of March. Let’s talk statist

12 Mar 2019 6   min read

What my customers say

Super helpful, narrowed our search down perfectly and gave us a good range of options. Answered all of our questions quickly and made booking a holiday enjoyable! Can't wait to go now!

Nicola Webb

Wirral

Very friendly Easy to speak to, knew exactly what we wanted offered us alternatives

Ashley Hassan

Cardiff

What can I say, every holiday we've booked through Dawn has been amazing - the understanding of what we are looking for and attention to detail in terms of location, hotel, flight times ... fills us with confidence when we travel

Pet Twigg

Tarvin

Fantastic service from Dawn. I enquired late on a Saturday evening about a 3-night trip to Madrid for the Madrid Grand Prix, knowing it would be a very busy time. Dawn responded quickly with several great options, including a central hotel and transfers — and even managed to secure 4 nights at a brilliant price. Thanks so much, Dawn

Julie Smith

Chester

The whole experience of planning our trip and booking with Dawn has been excellent, with a fast turnaround on itinerary ideas and suggestions based on personal knowledge and recommendations, resulting in a bespoke multi-destination holiday that we’re really happy with.

Leah Maguire

Chorley

We are MOST impressed with Dawn's ongoing support,information and arrangements for our trip to Australia We are feeling very confident as we prepare for the excellent holiday that she has sorted for us. Thank you.

Lorraine Morgan

Kent

Dawn was absolutely brilliant, she listened to our requests and helped guide us with her knowledge. I have already recommended her to friends already

Nichola Thomas

Lancashire

Dawn never fails to provide stress free invaluable service for my bookings

Andrew Mabbutt

Ascot

Dawn is fab and nothing is to much trouble always happy to find alternatives if needed and keeps you informed all the time

Fiona Beeston

Northwich

Dawn was very efficient in finding the best holiday to suit all our needs and at a really good price too

Anne Marie Hughes

Chester

Dawn has been brilliant in helping plan and book our holiday. She dealt with all our changes with patience and efficiency

Yvonne Begg

Scotland

Dawn always provides a fantastic and bespoke service and would happily recommend her to others

Stephen Wright

Kelsall

Dawn has been fab in helping with all our business travel and reducing the strain on time we would usually spend trying to sort all our business logistics. I would recommend Dawn to any business owner for sure.

Tom Coan

Wirral

Excellent bespoke service provided by Dawn and her team, we where provided with a great range of family holidays tailored for all our needs

Luke Clague

Liverpool

Dawn is always extremely helpful and thorough with our bookings. She always responds back to us promptly- We totally value her service.

Louise Kirk

Harrogate

Would always recommend dawn, so knowledgeable about where she’s booking, completely takes the stress and worry away from booking

Matt Moult

Northwich

Dawn was so helpful, thorough and came straight back to us every time we asked a question. Would definitely use her again and would recommend to friends and family

Louise Kirk

York

Dawn was fantastic. Very quick to respond and when I changed the order I wanted to do my tour, didn’t bat an eyelid. She worked out new flights and accommodation and again had the new information to me quickly. Would recommend Dawn to anyone and have already.

Gaynor Eales

Liverpool

Dawn has been amazing and totally understanding of the type of holiday we was looking for. Now we can’t wait to get away and enjoy a well deserved break.

Joanne Cook

Lincolnshire

I’ve only just been introduced to Dawn fairly recently but she has been so helpful (and patient), whilst we are trying to make a decision on our summer holiday. So glad we found her!

Tracey White

Maidenhead

We have just booked our 3rd holiday with Dawn. We find her to be knowledgeable, efficient and very easy to work with. We would highly recommend

Jane Kempler

North Wales

The support I receive from Dawn is second to none! Always super helpful and responsive :)

Kate Kindlen

Wirral

Absolutely fantastic. Dawn was amazing at organising what I needed to do and was extremely helpful and prompt when asking a question about the holiday. Wouldn't book a holiday any other way now

laura france

Lancaster

The service Dawn provides is excellent. Her expertise and knowledge saves me so much time and her recommendations are always spot on!!

Lucy Broughton

Chester

Dawn is very helpful and knowledgeable and found exactly what met our needs

Deborah Kimpton

Chester

Dawn was really helpful and understood exactly what we were looking for. She came back with several brilliant options for our holiday so we had plenty of choices. Would highly recommend

Lucie Docking

CHESTER

Dawn is on the ball, very caring, helpful and professional. She does absolutely everything for you and in particular being a person on my own puts my mind at rest and lessens the stresses that come with booking an expensive holiday

Jane Povey

Berkshire

Dawn was patient and super helpful providing a number of options around our holiday request. It took time to pull together yet she catered for every whim that I requested. A huge help, no way I would have got a holiday like this without her help

Sarah Williams

Liverpool

Dawn was very happy to help with any questions we had and offered so really good advice we will definitely be using your services again.

Harold Grey

West Midlands

Dawn is absolutely amazing. 2 weeks notice at peak season with a tight budget but as ever Dawn pulled an amazing holiday out of the bag! Great flights and 7 days in Portugal, 2 bedroom apartment with access to 6 pools. What a great find Balais Golf Resort Albufeira. Thank you

Kirsty Adamson

Chester

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Tailor-made for you

Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.

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Personalised service. Always

When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.

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Stress-free travel, and more time
for what matters most

I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.

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Support when it matters most

If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.

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01244 490 000

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