Hi, my name is Donna Bidwell and I am a Travel Counsellor specialising in all aspects of travel.
Over 20 years I have built up experience, a wealth of knowledge and most of all, an enthusiasm and passion for what I do as a travel agent. It is an advantage that I am not bound to any tour operators and neither do I have sales targets. Therefore, it's all about taking care of you and making sure I find you a perfect holiday/travel arrangements.
As your Travel Counsellor, you are assured of fantastic service, wider choice of holidays and an easy and enjoyable experience with exceptional aftercare. Travel Counsellors' award-winning technology enables me to work from home which means you can contact me in the day, evenings or weekends and receive prompt responses from me too.
I take the personal service to the next level, some of the little things I like to do for my customers are forwarding passport information onto the airline, allocating seats and checking my customers in before they fly where possible and on their return flight too. If it is a special holiday then I will personally inform the hotel prior to arrival to see if they will do anything special for you; not forgetting always being at the end of the phone day or night if you should need me while away- who else would do all this for you?
If you are thinking of booking a wedding abroad or honeymoon, then you need to speak to me. I am proud of the fact that in the last 5 years, I have arranged 27 overseas weddings for my customers. I love taking care of these special occasions and being there for my customers helping every step of the way, making it an enjoyable, easy, stress-free way of arranging a wedding.
All aspects of your holiday are fully protected 100% of the time - and that's guaranteed. Travel Counsellors offer the best financial protection in the industry and it is offered free of charge to all our customers.
Don't be just another booking to a direct operator or nothing more than just a transaction if you book online. That doesn't make you feel special or appreciated. My customers actually matter to me and all of my customers have the reassurance that I personally take care of their holidays and that I am the person they speak to every time.
If you like the idea of having me arrange your next holiday with peace of mind, I'd love to hear from you.
Whatever your holiday needs I'm here to help you, so please either fill in and send the form below or simply give me a call and I can get things started for you:-
Sent in by Hannah Mellor
Lowestoft, 02 September 2019
Donna took all the stress out of booking our honeymoon. She got us a brilliant deal and exactly what we were looking for. I would definitely recommend her and will definitely use her in the future x
Sent in by Jennifer Strak
Beccles, 02 September 2019
Donna Bidwell is fantastic always finds us the best holidays 10 out of 10
Sent in by Yvonne Smith
Beccles, 08 August 2019
Donna has always been amazing in finding us the perfect holidays, without her we would have never experienced the fabulous adventurers we have been on in recent years. I always get in touch with Donna when I am looking at going away.
Sent in by Lisa Norman
Halesworth, 31 July 2019
The service I have received is outstanding, so far!! It’s been lovely to have someone experienced to help plan a trip of a lifetime.
Sent in by Keith Watson
Lowestoft, 17 July 2019
Donna has been extremely friendly, flexible and helpful in organising what hopefully will be a holiday of a lifetime.
Sent in by Mel Lawson
Norwich, 15 July 2019
Donna has been extremely helpful from the moment I got in touch with her. She was flexible and responded to my enquiries very quickly. I have used Donna previously and she made our experience so easy.
Sent in by Rebecca Davis
Lowestoft, 08 July 2019
Donna has been been amazing. She has made our first holiday abroad with my family the easiest ever. I contacted her on Facebook and I gave her a location and she rolled with it. I was so impressed with how quickly and efficiently she dealt with it all. Donna has made our dream come true. We can not wait. I have already told all my friends about her Xx
Sent in by Kevin Mouzer
Great Yarmouth, 26 June 2019
Great friendly and knowledgeable service from Donna. She answered all of our questions about our cruise quickly and honestly, at all times of the day and evening. I will recommend Donna to family and friends without hesitation. Thanks Donna
Sent in by Diane Jolly
Lowestoft, 24 June 2019
Really happy with the service, Donna has sorted our holiday out leaving us with no stress. Will definitely be using Donna for our next holiday.
Sent in by Oliver Cudmore
North Walsham, 19 June 2019
Donna was very helpful and patient with us when booking our honeymoon. She has excellent knowledge on various locations and found us the best honeymoon we could’ve asked for within our price budget. Would highly recommend Donna to anyone looking for a special holiday.
Sent in by Sharon Guymer
Lowestoft, 12 June 2019
Where else would you get help and advice at 10.00 at night and the quotes you asked for come through at gone 11.00pm!! Very efficient and friendly!
Sent in by Helen Falco
Great Yarmouth, 12 June 2019
Donna made me feel completely at home organising a trip away!!!
Sent in by James White
Lowestoft, 05 June 2019
Very helpful and quick to come back to and confirm any questions you may have.
Sent in by Kerry Bishop
Bungay, 03 June 2019
My family have just returned from Florida for our first time which Donna booked for us, everything we asked for we got, with more included, especially the gifts for our daughter which were really thoughtful and a real personal touch!! I would recommend using Donna to all my friends and family and thank you as nothing we asked of you was too much xx
Sent in by Aleksandra Britten
Norwich, 29 May 2019
Very smooth and efficient booking. Donna is very knowledgeable and helpful. Thank you.
Sent in by Emma Gammons
Ipswich, 29 May 2019
Donna was incredibly helpful when helping me decide where to go on my holiday. We chatted on the telephone initially, which I didn't expect, and she was very friendly and easy to talk to. Following on she provided me with a number of possible options with different prices. I must have asked a 100 questions, some which were probably contradicting or seemingly quite trivial but she answered every one with lots of detail. Donna always responded quickly which was appreciated. Having not used a travel consultant before I wasn't sure what to expect but Donna far exceeded my expectations. Thank you
Sent in by Claire McMorran
Halesworth, 29 May 2019
The service Donna provides is outstanding and could not recommend her highly enough. From booking our honeymoon for our first trip through Donna we have recommended family members and everyone has booked trips with her since and never looked back. Would neverwant to book with anyone else when you know you will always get the best with Donna. Thankyou as always
Sent in by Jayne Goldspink
Lowestoft, 29 May 2019
So far excellent service. Listening to our needs and responding quickly with various options to choose from.
Sent in by Catherine Thacker
Great Yarmouth, 29 May 2019
I'd definitely recommend Donna to all my family, friends & colleagues, cos she is so helpful & knowledgeable, first class service always.
Sent in by Lisa Massen
Great Yarmouth, 29 May 2019
Very patient and worked exactly to what I asked for Thank you
Sent in by Holly Dawes
Lowestoft, 04 April 2019
Donna was really friendly and helpful! She helped us find our perfect family honeymoon which we are so excited about. Thank you!
Sent in by Margaret Fisher
Stowmarket, 04 April 2019
Donna was fantastic, very efficient and friendly and found the holiday we were looking for. Great customer service. Thank you
Sent in by Marie Hartley
Ormsby, 25 February 2019
This will be the third Florida family holiday Donna has arranged for us. We continue to come back to Donna for our big family holiday planning because of her knowledge, enthusiasm, high level of customer service and commitment to ensuring we enjoy the best holiday possible. Donna's attention to detail and 'going the extra mile' is why she remains our first choice travel agent and we recommend her to all our friends & family. The 'Thank You for booking your holiday' card is a nice touch. We can't wait for our holiday this summer and know Donna will make sure all our plans are in place so we can have a stress-free, fantastic time!
Sent in by Amy Morfitt
Beccles, 14 February 2019
Yet again Donna has listened to our requirements and come up trumps with a holiday that suits our needs perfectly! She is a fount of knowledge and whether you’re planning the trip of lifetime or a slightly cheaper break away she treats you equally.
Sent in by Jill Stafford
Lowestoft, 14 February 2019
Donna was so helpful giving us her professional opinions to tailor our holiday to suit our needs. Very quick and professional response to our enquiry.
Sent in by Kimberely Harrison
Ipswich, 14 February 2019
Donna provided an excellent service and at such late notice. She found a better deal than I could and took all the pressure off. I’m so pleased I followed the recommendation of friends and will most definitely be using Donna’s services again.
Sent in by Graham Hunt
Lowestoft, 25 January 2019
Well, Donna is just a fab Travel Counsellor and nothing is too big for her to sort out shes so good at what she does and gives so much attention and detail to sorting the right holiday for us 10/10.
Sent in by Elaine Baldock
Lowestoft, 25 January 2019
Excellent , personalised service. Everything was tailored to our wishes and nothing was too much trouble. We can’t speak highly enough of the service we have received once more. Thank you
Sent in by Stephen Caney
Lowestoft, 12 January 2019
I loved working with Donna, it was like discussing your ideal holiday with a friend who wanted to make the wish come true! Donna had her finger on the pulse from the start, any problems along the way Donna dealt with straight away and delivered a fast professional service to me.
Sent in by Isobel Smith
Great Yarmouth, 11 January 2019
Donna was so professional, efficient and helpful, nothing was to much trouble in finding our family holiday, definitely will book our holidays with her from now on and recommend her services to everyone. Thank you Donna!
With independent access to thousands of travel suppliers around the world, I've got an eye for added value. Take a look through my latest selections below. But even if nothing particularly catches your eye - don't worry! Let's chat and I'll take the hassle away from tailoring a perfectly personalised holiday just for you.
Contact me on 01502 558910
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
29 January 2019
At the beginning of last year, I had the pleasure of helping bring to life Katy’s family holiday of a lifetime to New Zealand. Working on this dream holiday was amazing and I got so much pleasure helping to arrange this, knowing how much this meant to them. Katy had a clear vision of what she wanted to do whilst in New Zealand. She had thoroughly researched everything, and it was important to me that I made sure I could arrange it all to plan as much as possible. Katy could have written pages about how amazing their trip was and...
29 December 2018
This was our second time to Florida. We first went when the children were 5 and 8 years old. My travel blog is also on here for that holiday and my experience of staying in a Disney hotel and going to Florida while the children were a bit younger. This is our second time going when it's Halloween and it's such a great time to go. Being in a villa we could walk around to look at the decorated houses. The weather this time of year was also superb! This time the children were 8 and 11 and we stayed in...
06 October 2018
We stayed here for six nights on 26th August 2018. We usually take the children long haul, so we were really looking forward to a short flight and going closer to home. The transfer time was approx. 45 minutes and I had pre-arranged a private car transfer rather than a coach transfer which was much better. The hotel was very clean and tidy, and the staff were very attentive. The entertainment team were very good, and the children loved them. There was a lot going on for the children and adults to get involved with. Normally the children would go in...
12 June 2018
I take great pride in what I am booking for my customers. I am not on a salary so all the time I spend on people’s enquiries is my own time. I work on commission from suppliers when customers book, so you are assured that I will want to find you the best holiday to suit your requirements. Chances are I am the same price as most operators and I often package the holiday myself to get the best deal. It just means I take care of it for you and you get the service I offer with it This is...
23 March 2018
It was the 28th October 2016 that I got the wonderful message from Katie asking me to help her plan their wedding abroad. I remember I got the message on my phone while I was watching my daughter playing her first match for Norwich at the Norwich City training ground and she'd just scored before I started reading the message. I never stop working! I had arranged numerous holidays for Rory and Katie ever since I became a Travel Counsellor 7 years ago, so it really felt an honour to arrange their wedding too. They have always been such a lovely...
17 March 2018
I wanted to give a couple of my own personal tips on getting married abroad when it comes to the planning stages. There are many general tips online about getting married abroad, however the difference with my tips are that these are based on things I see often or have arranged so these are personal to me. Tip 1: Think of yourself I often see couples getting too caught up with what their family and friends want and choosing their wedding location just because they feel it would suit the budgets of their guests over what the couple actually want to do....
04 December 2017
My trip to California was truly amazing! I was lucky enough to go with 12 other agents, we all won a cover stars competition for Travel Weekly which is a travel Industry magazine. My whole trip literally felt like I was living a dream. I got to fly in Business class with American Airlines to LA, fly home in Business class with BA, experienced and saw some amazing things and stayed in lovely hotels. I crossed a lot off my bucket list with this trip. We arrived in LAX, had a private car take us to the Mondrian Hotel in West...
03 November 2017
DID YOU KNOW? When you book your holiday with me, you get the following: - Peace of mind, I always have my customer's back! So important especially these days! It counts for a lot that my customers will always speak to me, I know their booking so they don't need to explain who they are. - I am available 24/7. Can you call/text/email your travel agent late at night and get a prompt reply? - I pass passport information where possible onto the airlines, allocate your seats for you where possible and check you in coming home where possible (Coming home saves you...
25 September 2017
I enjoyed a lovely holiday to St Lucia with my children and my mum. I was a little concerned about the weather due to Hurricane Irma hitting the Caribbean the weeks before and causing a lot of damage to many islands. However, I had nothing to be concerned about, the weather was perfect. It was hurricane season and I always knew this when booking for this time of year, but we were very lucky with the weather. We had one day of full rain, the rest of the week was sunshine. We flew with British Airways. We didn't pay to pre-book...
07 June 2017
Going to Beaches Turks had been on my bucket list for a while so I was very excited about booking this holiday. We flew with British Airways, the flight went via Antigua to drop off passengers then flew onto Turks after being on the ground for 1 hour. In total, the flying time was 11hrs 35mins, it sounds long and it is but my children aged 7 and 9 were perfect, never got bored and were fully entertained. We had a 2 bedroomed, butler villa suite booked, so I was very excited about having our own butler, only because I book butler...
30 September 2016
I was lucky enough to go on a Travel Counsellors FAM trip to Dubai. This was my fourth time visiting Dubai and yet again Dubai never failed to be anything other than amazing. I also spent several nights in Ras Al Khaimah which I was really excited about because this is an up and coming place which is only an hour from Dubai airport and the prices are much more affordable. Again I was not let down by this resort. I flew on the night flight with Emirates from Heathrow, I do like this flight because although it arrives early you do...
09 May 2016
I stayed for four nights at The Encore at the Wynn on a work trip. We flew with Virgin Atlantic on the 9th May 2016. I had a Strip View Suite which was really lovely and spacious. I had always been under the impression that The Wynn and Encore were too far out but this really wasn't the case, it was in a great location opposite a very good shopping mall and a nice walk out from the strip. The buffet breakfast here was really good. Our first night of arrival we went to the High Roller which was the Las Vegas...
14 October 2015
This is mainly my tips and views on our holiday rather than going through what we did each day as everyone does their Florida holiday in different ways. We flew with Virgin Atlantic. I had pre booked our seats early to make sure we got upstairs in the aircraft which is much nicer (known as 'The Bubble'). You get served quicker, it's quieter and you can easily go up and get drinks throughout the flight without walking far. I also like the fact that if you are by the window you get a big ledge which opens up to store things...
10 September 2015
On 1st September 2015 I flew from Heathrow to Bahamas on a Sandals educational trip. These trips are familiarisation trips to get to see a hotel and destination. There were 11 of us travel agents and we were very lucky to all be upgraded to Club Class on the British Airways flight. We stayed at Sandals Royal Bahamian Spa Resort and off shore Island on Cable Beach, Nassau. The room type was a Windsor Honeymoon Club Level Oversized Junior Suite which was close to the main pool and beach. The room was very spacious with a four poster bed, huge walk in...
04 September 2015
On the 4th September 2015 while on a familiarisation trip to Nassau Bahamas, after staying three nights at Sandals Royal Bahamian we flew onto Exuma Islands for a three night stay at Sandals Emerald Bay, Great Exuma. A twin centre between the two resorts was brilliant and having now done this, it is something I would thoroughly recommend for those that wouldn’t mind catching a 45 minute flight to Exuma and having to pack and unpack again. The room type I had was a Beach House Honeymoon Overview Club Level Junior Suite on the third floor. This was a very spacious room...
14 June 2015
Jemma originally contacted me via email after being recommended to me. I called Jemma to discuss things further with her and to get all requirements that I needed. One which stood out to me as being the best option was one which I have booked many people too for Honeymoons was the Heritage Awali Resort & Spa in Mauritius. Once Jemma and Aaron had decided on where they wanted to go. I visited them to go over all the details and to get the documents which I needed. Jemma and Aaron were always a great pleasure to take care of and...
08 June 2015
I wanted to share with you the wedding which I arranged for a beautiful couple who I got to know so well and will always now regard them as friends. They met me while I had a stand at a local wedding fair a few years ago. They knew where they wanted to get married but they wanted to get married ahead of the time that the holidays were on sale, so it was a waiting game for the time of year they wanted to actually go and for it to be on sale. When the flights were on sale...
28 May 2015
We stayed at Beaches Ocho Rios on 1st May 2015 for 7 nights. We booked a Greek Beachfront Concierge Terrace suite which looked right onto the beach, we had a huge terrace which was great for the children and having a concierge room meant we also had a fridge of beers and soft drinks, wine and spirits in the room and a coffee maker, which are all replenished daily. I sell a lot of Sandals and Beaches holidays and appreciate that they can be very expensive, however after experiencing Beaches Ocho Rios as a family, I can completely understand why...
25 March 2015
On the 19th March 2015, my mother and I had a holiday to Las Vegas and what a superb time we had. I book a lot of holidays for my customers to Las Vegas and it is somewhere my mum had always wanted to go, so I arranged for us to go and thought it was about time I checked out what all the hype was about. We flew with Virgin from Gatwick. I had pre booked our economy seats which I allocated us on the Upper deck, which was much more quieter and found the service quicker being upstairs as this...
20 July 2014
We took the children on an 8 night family holiday to Dubai on 2nd June 2014, staying at the 5* Jumeirah Madinat mina a salam and it was amazing!! We had such a great holiday and I would thoroughly recommend it! We booked with complimentary half-board which gave us access to over 40 restaurants. This was a god send and saved us a lot of money. The hotel itself has a massive variety of restaurants to keep you going for weeks, so you are spoilt for choice because not only that but you can also dine at a selection of...
14 March 2014
I stayed three nights at the stunning 5* Abama Golf & Spa Resort which is a Ritz Carlton hotel in Guia De Isora (approximately 30 minutes away from the south airport). My daughter and I were welcomed by very friendly staff and the elegance of the hotel was apparent from the moment you step into the grounds. We were offered a glass of champagne and my daughter an orange juice while checking in. We were told that we had been upgraded to an Abama Citadel Ocean view room. The hotel deducted 300 euros off my card to cover anything I put...
14 March 2014
I had arranged for ten of us girls to go to Marbella for my friends hen do in September 2012 for three nights. We wanted a hotel within Marbella which wasn’t too far from the beach and centre and easy to get to Puerto Banus for the night life, the Hotel Faro Inn didn’t disappoint for this purpose. The rooms were studios and were spacious but basic. As we didn’t spend much time in them this wasn’t a concern as we were out all day, came back to get ready then went out again. The hotel offered continental breakfast which was fine. Faro...
14 March 2014
We were in Fetihye for a family holiday. I love Turkey and was really pleased to be going back. We stayed at the 4* Majesty Tuana Resort, the hotel had also been recommended to me from other people plus Trip Advisor reviews were also very good. The hotel did not disappoint! It was very nice. The rooms weren’t huge and were quite basic but this is generally typical of Turkey. The pools were lovely and if going with small children then the children’s pool with the slide was a lovely area to settle for the day. There are also two...
27 February 2013
When we went to Disneyland Paris a few years ago we travelled from Ashford. This is what I book many of my customers, so this year I wanted to travel from Ebbsfleet so that I had another departure area to compare. We stayed the night before at the Holiday Inn Dartford and went to Bluewater that evening for a meal and shopping. We then drove 15 minutes the next morning to Ebbsfleet International which is a lovely quiet station with toys for the children. It’s very well organised. I find going by Eurostar easy as you leave the car, get...
18 October 2012
I booked our holiday for 5 nights which was a lovely duration if you want a holiday but haven’t got enough time for 7 nights or you want to keep the cost lower. We stayed at the 4* Rio Playa Blanca in Playa Blanca, an all-inclusive resort which is approximately 45 minutes on a transfer bus from the airport. I booked a 1 bedroomed apartment for the four of us which included waterpark access as well. This allowed us unlimited access to the water park at Paradise Island which was 5 minute away on a shuttle bus. The hotels also provide...
11 December 2011
While I was at Sandals Grande Riviera I also spent time at Beaches Boscobel. Both are owned by the same company but the difference is Sandals is an adults only 'ultra all inclusive' holiday and Beaches is a 'family ultra all inclusive' holiday. As I have a young family of my own, I was very excited about spending time here and to experience it for myself. When staying at Sandals Grande Riviera or Beaches Boscobel you can use the facilities at both and shuttle is provided througout the day complimentary and takes about 15 minutes. If you are going with children to...
08 December 2011
I was lucky enough to be invited to the Sandals & Beaches annual STARS awards in Jamaica, this is an awards event to celebrate the top agents, which I am pleased to say I am! What an amazing time I had! We flew from Heathrow and as a treat we were able to use the Heathrow Lounge, which was a very relaxing large area with games room, cinema, spa room, bar with drinks included when you purchase access to the lounge as well as complimentary food and internet access. Once luggage has been collected, all Sandals and Beaches guests have access to the...
13 March 2011
What a lovely holiday we have just had, just the four of us. We travelled to Disneyland Paris by Eurostar from Ashford. We stayed the night before at a hotel 5 minutes away which also included the parking which worked out perfect for us. This was my first time on the Eurostar and we were very impressed by how easy and simple it was. We also went Premier select which is equivalent to first class. This was just superb and well worth paying the extra. You get a light breakfast or light dinner and lots of leg room and the seats are...
19 September 2010
This was our first holiday with the children. Ashlea was 5 months and Erin was nearly 3 years old. We also went with two other families. We stayed at the Golden Avenida Suites in salou and I had requested our rooms to be next door to each other and pool facing, which we got and were very nice and spacious. We stayed on self-catered basis and the cooking facilities were very good. The pool area was lovely and the chidlren’s club was excellent. Whilst on holiday we spent the day at the PortAventura Theme park. This was superb and not to be...
14 May 2009
We had such a lovely relaxing wedding at Sandals, just the two of us. We decided to go away to get married because it just made sense to us. A big wedding in England would have cost us the earth and neither of us had ever been interested in getting married here. Plus we have a large network of friends and it was becoming too complicated with who to invite, etc, so we just decided to do it and had a lovely wedding reception we when returned. We love staying at Sandals and we hadn't been to Antigua before, so thats why...