I’ve made travel arrangements with Elaine to NZ for well over 20 years. There have been various occasions when travel had to be rearranged eg bereavement, other family crisis, plane problems and last but not least getting us home from NZ at the start of lockdown - she’s been brilliant!

Elaine was wonderfully patient, cheerful and professional

Elaine was very knowledgeable and searched every possibility. It only took 10 days to finalise the booking after the enquiry stage. I would definitely recommend Elaine and Travel Counsellors in general.

Elaine is great, that's why we keep coming back

You have been great Elaine really appreciate what you have done so far, it’s eased the stress for me tremendously just looking forward to every thing going to plan in March thanks ISABEL XXX

Elaine is the best travel counselor we have done business with in more than 50 years of traveling. She is prompt, a wonderful listener and has been available from beginning to end of our trips. Thank you.

We have Elaine: friendly, knowledgeable and very willing to help and advise in planning our trip to Australia. We would be more than happy to recommend to friends and family

A professional yet personal service.

Excellent service by you Elaine , can’t fault it . You never let me down xx keep up the good work

Exceedingly helpful - goes out of her way to make sure everything is OK- efficient, friendly service

Have used Elaine for many years to book flights to NZ family. She always above and beyond in looking after us and has to book alternative flights when emergencies occurred...most recently in 2020 when she worked so hard to get us on one of the very last flights home. Looking forward to our next journey to NZ booked with Elaine of course !

Always very efficient. Total confidence in Elaine. Replies straight back when asked anything. Superstar !

Elaine is always very helpful and comes up with the best deals for us at all times

Thanks Elaine, very quickly and efficiently sorted.

Elaine is a very honest and professional person and has done us proud over the last 18 years

Very professional very personal a great individual service thank you Elaine

Elaine is always ready to give excellent advice. She helped me an awful lot with all the travel requirements for our holiday in September even though it hadn’t been booked through her. I vowed then that in future when booking any holidays I would go to her as she goes above and beyond giving excellent advice, information and assistance and is always at the end of a phone.

Elaine is the best travel agent we have had in more than 50 years of traveling. She is professional in giving information and she is very prompt in responding to requests, questions and concerns. Thank you Elaine.

Using TC takes all the hassle and worry of booking in these uncertain times Elaine had been brilliant with her knowledge and helpful suggestions Thank you

Once again everything you organized went well, The hotel in Barcelona was great can fully recommend it. The flights from Barcelona to Brisbane were all on time as usual Singapore airlines were great, and boy can we recommend business class!!!

Elaine provides the most efficient, thoughtful and friendly service. Consulting her took all the hassle out of organising my trip.

Just at Singapore airport ready for our long flight back to Manchester. The whole trip from Hawaii to Myanmar has gone like clockwork. Myanmar was truly amazing and your team did a fantastic job. Thanks for helping to make the trip so special. We haven't been asked for feedback on our Myanmar trip which was truly outstanding from beginning to the end. Every detail was taken care of and matched our requirements perfectly. We'd appreciate it if would convey this to your colleagues who put this together. Thanks also to you for managing the process from this end.

Could not have asked for better service. Elaine listened to my requirements and came back with just what I wanted. She took all the hassle out of the arrangements and I know I am in safe and reliable, and friendly, hands.

It's always been an outstanding service; personal friendly and very efficient.

Lovely. Perfectly understood our requirements and helped me navigate my way through all the arrangements at a very emotional time. Thank you Elaine

Just brilliant, yet again! Elaine makes everything so easy.

I have already recommended Elaine Simpson to friends. She provides an extremely knowledgeable and professional service. She has organised quite a few holidays for us and the experience has always been perfect.

Nobody does it better. That is why we always book with Elaine

I would recommend Elaine to anyone. She was efficient, friendly, and assisted with a complex travel itinerary which other travel agents had struggled to accommodate and fumbled around with. Elaine made the process so easy, affordable and even arranged my visa application as a complimentary service.

Elaine was very very helpful and so efficient.

Elaine couldn't have been more helpful in trying to find just the right hotel for us in Venice. Thoroughly recommended!

Excellent - would not use anyone else!

Elaine has always been very efficient and helpful and more importantly patient with us. We have been very satisfied with hotels, tours particularly in Australia, she certainly knows her business.

Elaine was very helpful and arranged our flights quickly, taking into account our requests. Very professional.

Outstanding and highly personalised service, consistently and reliably, at the highest professional standards.

Elaine is just brilliant!

Always great prompt service and Elaine gets excellent deals for us. I would highly recommend using her services.

Elaine was excellent, professional, helpful beyond her remit and very patient with us as we chopped and changed our ideas along the way. I would have no hesitation in recommending Elaine.

Elaine was so helpful. She had been recommended by a friend and I was so pleased with the service I received. I shall always use travel counsellors in the future. Thank you.

Excellent and thoughtful service as always!

Hi Elaine, thank you so much for organising our holiday in Havana. It was perfect from the Air France flights, to the hotel & taxi service. So glad we stayed @ the Deauville Hotel - it was quirky & a bit tired but suited our needs - the walk along the Malecon into the Old Town every morning was wonderful. Thanks again for your excellent advice. Regards Heather x

Elaine is always successful in delivering what we have requested, at a price we cannot match, even if we search the internet ourselves. We feel confident that the journey we embark on will run smoothly because any questions we may have had will have been answered or dealt with. A personal, friendly service, thank you!

Excellent service. Would be 10 but many of my friends do it themselves for short trips.

It's a great service because it is tailored to the individual and Elaine has so much knowledge and experience to share.

In general I NEVER voluntarily recommend services to people and would not do so here, but would tell them what an excellent, personal and speedy service I have received.

Elaine has been faultless in her help with organising trips.. I and my friends have always been very grateful.

Elaine is a fantastic Travel Counsellor

Elaine has always been most helpful for N Z bookings comes up with everything fantastic.

My fairy god mother of travelling! Elaine was amazing wth helping us plan our trip, she always kept in contact and within a couple of weeks everything was planned and booked! Could not have wished for anything more.

Elaine made the booking process a very pleasant and stress free experience. She is very professional, knowledgeable and helpful. Will definitely be recommending her.

The best!!

Elaine's organisational skills are second to none. I can't imagine booking a long haul holiday without her.

Elaine was incredibly helpful and efficient, finding us the perfect holiday to Havana, Cuba which suited our needs exactly. The holiday she tailored for us was so perfect we went from initial enquiry to fully booked in less than a week. Very pleased with our holiday and would certainly contact Elaine again when planning our next one.

Excellent service as always. Takes the hassle out of sorting things as an individual, and provides the confidence and reassurance that all will run smoothly and no scam has taken place etc, especially for someone like me who is NOT internet savvy and could easily be conned out of money and a holiday etc!

Excellent service, always helpful, love to contact Elaine. She is always reliable and helpful

At the age of 67 and not being very well travelled, I needed a little more help with most things, and Elaine did just that.

Elaine's knowledge, experience, and efficiency as well as her openess, friendliness and helpfulness made booking our quite complicated trip to New Zealand a pleasurable experience,. Don't bother messing around on the Internet, ask Elaine. On the flights alone she got us better flights and saved us money compared with what I had been able to trawl up.

Very well informed and very patient with me, changing ideas all the time!

Elaine offers an excellent, friendly and professional service and it's so nice to be able to meet up and discuss travel requirements in person over a coffee. Elaine is very knowledgeable on Australasia and has been very helpful planning our itinerary. I would recommend using Elaine's services for any travel requirements and especially if travelling to Australia/New Zealand.

It is always so easy to book anything with Elaine. She took all the stress out of booking flights or holidays it doesn't matter how little or how much. It’s like talking to an old friend and is just so easy. It's having the trust and confidence to recommend you to anyone as I know they won't be disappointed and we won't regret it. Thank you so much.

We have used Travel Counsellor Elaine Simpson many times. We travel quite frequently to New Zealand and have always found our journey has been made so easy and more pleasurable because of her professional support. We have recommended Elaine to several of our friends who have nothing but praise for her help.

My booking of a holiday to Australia went really well. All the hassle was taken away from me with Elaine's help. I can thoroughly recommend her service.

We have dealt with Elaine for Australia holidays before. She provides an excellent educated service and most importantly always rings back when she says she will. A rare quality for a business these days.

Elaine is excellent. I am recommending her to my family - who are using her and are now recommending her to their friends - and to friends at bridge and weaving. We have used Elaine before for our holiday in Australia - she was excellent then. We are very, very happy with the service and care that Elaine gives.

Elaine's planning of our three-week trip to Australia - efficient yet friendly and personal too - gave us a trouble-free, delightful holiday.

Elaine has helped me with my travel plans for over 15 years and is an expert for Australian travel. Elaine is an excellent travel agent and has organized two family holidays to Australia for us - all impeccably arranged, top deals on flights and hotels, and excellent advice on tours and activities when Down Under. We are recommending Elaine to friends and colleagues without hesitation!

Recently I made a month long trip to Australia and New Zealand. It entailed visits to a variety of places and much flying. Thanks to Elaine's thoughtful and meticulous planning everything went very well and without a single hitch. She not only very obviously 'knows her stuff' but she also went out of her way to provide a thorough and supportive service. She was at all points kind and helpful even when I was chopping and changing my plans. Previously Elaine has provided invaluable help in visiting South America and large bits of Europe. She continues to provide invaluable, well informed and always kindly help.

Returning once again from a wonderful holiday in Australia and New Zealand. I would like to thank Elaine for the wonderful service she provides. Not only has Elaine arranged my air flight travels but also details of interest, accommodation, bus services, walks and many more services I found useful. I will certainly recommend Elaine to my friends and hope to use her services again in the future

Elaine was fantastic! This was my first really big trip abroad involving long haul flights and a visit to Australia. Her experience, based on personal experience as well as feedback from customers was invaluable. Nothing was too much trouble and everything was offered with a choice, she even visited me at home twice. The tips on paper were really useful. I had a brilliant time - thanks Elaine.

I recently arrived home from a one month vaccation to Dubai, New Zealand, Australia and Thailand. I was a real novice when it came to booking such a long trip. My holiday was a joy from start to finish .This was made possible by Elaine who booked our flights, oranganised transfers and the booking of our hotels. Our trip was seamless I would strongly recommend Elaine's services to anyone.

We have known Elaine for around 10 years and her knowledge, experience and attention to detail are second to none. We would not hesitate to recommend Elaine to anyone thinking of visiting Australia.

Over the past three years I have always gone to Elaine for her to arrange for my flights to Australia and New Zealand. I explain what I require and Elaine advises me on what is available and is able to arrange then. She is very experienced and professional, she never ceases to amaze me with the knowledge and information she has. It's great to have Elaine who offers a wonderful service in a warm friendly manner.