Based In Hackney

Emma Diamond

Available for new enquiries

It's Nice To Meet You

My name is Emma and I am a friendly, dedicated Travel Counsellor based in East London. On completion of my university degree I decided to set off on an adventure and explore the world solo, before moving to London to begin my professional journey in travel. Fast forward 8 years and I’ve built myself a successful and fulfilling career in the travel industry. I am so grateful for the opportunities this line of work has given me, and that my expertise has enhanced other people’s travel experiences; It is incredible that I’ve been able to form a profession from what I love doing most in the world.

My career thus far has had numerous highlights, including earning my spot on incentive trips to over 12 countries across 3 continents, and winning multiple performance based awards. Having worked in various roles, including management, I have gained insight into the process, product and customer service aspects of the industry. I definitely attribute my success to my underlying passion for travel and learning, but also my love of talking to people and forming relationships - many of my customers feel like friends and being sent holidays snaps from their trips makes me smile.

I’ve personally travelled to over 37 countries across 6 continents (just Antarctica to get to!) and have specialised in Asia, North & Latin America, the Middle East and Africa, but feel confident that I can tailor the perfect trip in any destination worldwide. I have experience in booking a wide variety of customers, from corporate clients to backpackers, honeymooners to family holidays, and city breaks to long awaited trips of a lifetime.

Speaking of corporate clients, I have numerous business accounts within the Media space, assisting with travel for TV and production purposes. I have experience in dealing with VIP/high profile individuals/Influencers and organising large groups; projects so far include Searching for Mexico with Eva Longoria, the launch of TOWIE’s new season in the Caribbean, and multiple docuseries.

As a Travel Counsellor I can’t wait to assist you in all your travel needs (flights, transfers, accommodations, cruises, tours, car hire) whatever they may be. I can be available outside of working hours so as to fit in with your schedules, and am also always happy to meet in person and holiday plan over a coffee (on me) if you’d prefer this to phone/email.

I am so excited to hear from yourselves, your families and friends, and am looking forward to creating an itinerary that will surpass your expectations and keep our working relationship going for years to come.

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

Find me on social

My Videos

Aruba Top 5

08/08/2023

<a href="url">https://www.instagram.com/reel/CuwCZJ8ovyu/</a>

Booking with a Human Travel Agent vs OTA

08/08/2023

https://www.instagram.com/reel/Ctd22Fdsy5L/

What Can I Book?

08/08/2023

https://www.instagram.com/reel/Ct32DgMo4Dw/

Reasons to Book a Holiday

08/08/2023

https://www.instagram.com/reel/CupKZjAoui0/

Booking Process

08/08/2023

https://www.instagram.com/reel/Ctwla3kouGB/

What I Actually Do

08/08/2023

https://www.instagram.com/reel/CvC7msws9RD/

Why you should trust me with your holidays

16/08/2021

As an experienced traveller myself I can't wait to help tailor your next getaway and I also just love doing it.

5 Reasons to Book with me

16/08/2021

With us, it's personal.

Red List Crisis Averted

05/08/2021

I will go above and beyond to take care of my customers, and I want to share an example of the very personal service that I offer, especially now.

A Bit About Me

14/09/2020

Let me tell you a little bit more about myself

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Why Book with Me?

08 August 2022

Why Me? ?? There are so many good reasons to use a travel expert to book your holidays, and here are a few to consider. Share this post with anyone who needs to see this! ??I’m an Expert I’ve either been there and done it myself or have sent many clients. I have years of industry experience, and can take the time and stress off your hands. I advise on travel requirements and restrictions too. ??Personal Service You can WhatsApp, DM, call or email me anytime. There are no call centres or chats with robots when you book with me. I’m a real person who cares. ??You’re Protected I offer full financial, package and ATOL protection, plus 24/7 emergency assistance when you’re travelling. I can also provide travel insurance so you’re fully covered. ??Bespoke Itineraries Every single quote is tailor made to your tastes. No “off the shelf” holidays. You tell me your dreams, I make them reality! Get in touch today for your personal and protected bespoke quote, from this expert right here.

Maldivian Island Hopping

25 February 2022

It’s often the case that heavily photographed places don’t live up to expectations in real life. However, the Maldives truly took my breath away. From first glimpse through the seaplane window, white sand beaches nestled in crystal clear waters, I was struck by the world’s natural beauty. Upon arrival at Sun Siyam Iru Veli we were instantly encouraged to embrace the Maldivian way of life. With sand between our toes, cold towel and drink in hand, the staff welcomed us in song and dance. It was barefoot luxury and indulgence from the moment we stepped off the seaplane. I’d best describe Iru Veli as intimate, Instagramable luxury. The island is small enough to stroll from one end to the other with ease, and the staff know your cocktail of choice. Each modern villa has its own private pool with sweeping sea views. Our stay was enhanced by an afternoon at a nearby sandbank, snorkelling on the most spectacular reef which was brimming with marine life. Both the hotel and its surroundings are picture perfect. The next stop was Sun Siyam Iru Fushi and it was such a contrast to Iru Veli. I came to realise that each island is distinct and offers something unique and different. Iru Fushi, traditional and tropical, is bigger and buzzing with nature. It feels like you’re in the jungle, outlined by beautiful beaches. Families would feel at home at Iru Fushi, and couples completely content that the service, food and facilities are outstanding. I went scuba diving as a birthday treat and all I can say is that Iru Fushi is unforgettable. It was a short hop via speedboat on to Siyam World, a brand new resort on one of the Maldives’ largest islands. It’s a combination of the lush surroundings at Iru Fushi, and the fresh, modern feel at Iru Veli. What sets it apart, is that from most of the villas you can slide straight into the turquoise waters below. My inner child could not stop smiling and it became clear that “fun” was the focus here. A paradise playground for all ages. Our final and my favourite stay was at Sun Siyam Olhuveli. As three islands connected via bridges, it offers something for everyone, and features the very best of the other resorts all rolled into one. Watching the rich marine life from my water villa was a personal highlight, alongside the delicious food, attentive staff, great entertainment and stunning views. An excursion to swim with sharks and turtles topped off a week better than I could have ever imagined. My only complaint? That I couldn’t stay forever.

Norwegian Getaway Cruise

29 September 2021

I was lucky enough to spend four complimentary nights aboard the Norwegian Getaway, as she sailed her first post-Covid voyage. The ship departed from Rome, sailed past the isle of Sardinia, and docked in Palma, Majorca two days later before returning to Rome. This was a shortened version of one of the many trips, which range from 7-17 nights across the Europe and the Americas. I stayed in a balcony cabin. The balcony was a great addition to the room which precluded it feeling too confined. I took advantage of the in-room dining option and enjoyed a continental breakfast on my balcony, watching the sun rise over the Mediterranean sea. There was also a breakfast buffet option for those who wished for greater choice, plus another couple of a la carte outlets. The dining options were plentiful. Inclusive of the package was a dinner buffet, three dining rooms, and a few other restaurants. There were also fine dining restaurants on board at additional cost, which were well worth it. I ate at the Brazilian Steakhouse, Seafood and Italian speciality dining restaurants, all of which I would highly recommend. During the day guests could take advantage of the pools on offer. I spent most of my time sunbathing at the adults only pool bar ‘H2O’ at the rear of the ship, which boasts a panoramic sea view. Those wanting more luxury could book a cabin within the “Haven”, which offered an exclusive lounge, restaurant and pool deck and access to fine dining at no extra cost. There was a whole host of entertainment options on offer throughout the day and the schedule was updated daily on the NCL app. I attended three shows; ‘Burn the Floor’ which was a Latino dance show, Syd Norman’s Pour House Band, who on the night I attended, played 80s hits, and ‘Duelling Pianos’ which saw two professional pianists take audience requests and perform together. The entertainment was amazing and a highlight of my trip. For those who wanted even more entertainment, there were events hosted on the deck and other areas around the ship each day. Parents can rest assured that children would be spoilt for choice. The kids club* affords parents time to unwind, whilst shopping, at the casino, or relaxing in the spa. This was my first cruise experience, and I was not sure what to expect. Overall I had a really enjoyable time, and would definitely recommend it to those who want a stress-free, social and varied holiday. There is no better time to cruise, with lower prices, reduced capacity and the ability to visit many destinations without having to adhere to covid flying restrictions. Get in touch if you’re interested in booking your own. *currently not operating due to covid vaccination restrictions Covid FAQs What do you need to have in order to board the ship? - Full vaccination status (at present there are no exemptions for children) - if you want an adults only cruise, now is the time to do it! - A negative Covid test (this is done at the port and took 15 minutes or so) - Covid pass from the NHS app - Online check-in via NCL app (the Norwegian cruise line app) - As the cruise departed from Italy, I also had to satisfy the Italian entry requirements. This will vary depending on which country your cruise departs from. What were the restrictions onboard? - Currently all ships are operating at reduced capacity, so it felt extremely spacious - Masks to be worn in all indoor spaces except when eating and drinking - Hand sanitising stations are available all over the ship - Hand washing station before entering the buffet area - The buffet is not currently self-serve - Reservations were required for all speciality dining and most shows What do I need in order to disembark the ship? - Entry requirements for the country of disembarkation. For most port stops the rules are often relaxed for those entering via cruise ship as opposed to flight, which is a huge benefit during covid times (no forms or tests were required for me to Disembark in Palma). You can go off and do your own thing, opt into an organised excursion, or remain on the ship at your leisure. - Covid tests were offered onboard and included in the price for those who required them.

My customer stories

Sent by Elliya & Ethan

My husband and I were extremely blessed to have Emma and team help plan our Honeymoon of a lifetime. We booked a 3 week trip to Thailand & despite it being a last minute booking, Emma was able to put together the most incredible 5 stop trip, designed exactly to brief and budget. During the trip Emma made sure everything ran smoothly, with transfers to every destination and simple check in steps for our flights. Emma chose incredible hotels for us which we adored. If you value a stress free holiday and beautiful hotels - Emma is your girl! Thank you Emma and team!

Sent by Jill Bates

This is my second holiday I have booked with emma…. OUTSTANDING service and price. Emma takes all the hassle out of comparing holidays and prices as she always comes up with the best first time . Can’t recommend enough.

Sent by Lauretta Bernstein

She’s amazing and has the patience of a saint!!

Sent by Marc Diamond

Emma is very knowledgeable and we can rely on her advice for putting the best itinerary together. Having used Emma several times before, we have full confidence she understands our needs and will put the most amazing holiday together for us. Fully recommended.

Sent by Geoffrey Parish

Emma was extremely helpful and responsive in helping us with our stay. She was recommended to us by a friend, and we would recommend her to others as well.

Sent by Jo Diamond

Emma and her team are absolutely the best. Would never go anywhere else to book a holiday. So professional and efficient just cannot praise them highly enough.

Sent by Elliya Betito

Emma has been so helpful in booking the honeymoon of a lifetime. Time spent helping to sort flights was not without notice! Thanks Emma

Sent by Simon Williams

Emma has been faultless and very helpful and friendly.

Sent by Tracey Pashley

I would recommend Emma. Nothing is too much trouble to change and when asking for advise you receive an honest and upfront answer.

Sent by Elaine Kirwan

Excellent service and knowledge of countries and places to visit is amazing

Sent by Georgia Winter-McQue

Emma is the most wonderful person to work with. She really listens and understands your needs, budgets and everything else. Working with her is such a great experience- I’d never book a holiday any other way!

Sent by Josh Manning

I have already recommended Emma to friends due to the seamless and enjoyable experience of booking a trip through her, I will be booking more trips with Emma in the future.

Sent by Sandra McMath

We contacted Emma as we’d seen friends holiday in Thailand using her services. We booked Bangkok & Phuket, Emma gave us helpful suggestions re trips, sorted all the transfers, hotels, flights and excursions, taking away the stress from us, leaving us with a magical experience filled trip. She selected the most perfect hotels for us. Everything was so easy, the app keeps you updated, and Emma took the time to get to know us personally so she could adapt our holiday to our needs, personalities etc. nothing was too much trouble and it was definitely the personal touch, she was very knowledgeable about Thailand and we are glad we had someone to direct us, not having been to Thailand before, it was so good knowing we had everything in place before we left & we had so many trips pre arranged, making the most of our holiday. Emma is very thorough, patient and quick to respond. Highly recommend and would use her services again. Brilliant! Thanks, Sandra & Kevin

Sent by Nat Wade

10/10 but I would have put 1000 out of ten if I could've. I've recommended Emma many times and she has never let me, my friends, my clients down! She is 100% about the customer service, always going above and beyond to ensure the little things are taken care of and small touches are made to make the holiday amazing.

Sent by Samantha Humphries

Emma is always amazing to work with and super patient with changing requests. Love how she presents the best options you’ve never considered. Excited for my next trip!

Sent by Lou & Amy

I cannot thank you enough Emma! You looked for, and helped us book such an amazing holiday. You took away what we were wanting and then far exceeded our expectations. You found us a holiday that never in a million years would we have found ourselves! I have been recommending you to everyone I speak to. I have never had such an easy holiday booking experience. You really covered off everything, I literally just have to check in and turn up! Never again will I ever book a holiday through any other means, you are my go to person now, you are amazing! Thank you x

Sent by Michael Evans

Emma has been amazing in helping book our dream honeymoon to Mexico. We could not recommend her professional, friendly and unbelievable knowledgeable service. Thank you so much Emma

Sent by Louise Oakley

I cannot thank you enough for looking for, and helping us book an amazing holiday. I have been recommending you to everyone I speak to, never had such an easy holiday booking experience. You really have covered off everything, I literally just have to check in and turn up! Never again will I ever book a holiday through any other means, you are my go to person now, you are amazing! Thank you x

Sent by Daniella Green

Emma is incredible, so knowledgeable, patient, professional and a super lovely lady to deal with!

Sent by Gary Dickinson

Brilliant help and advice. Made the experience delightful. Listened to our requirements and always checking that our itinerary was what we wanted.

Sent by Oliver Segall

Emma and the entire team were absolutely fantastic to work with! Not only did they plan the trip from start to finish providing us with up-to-date information, bookings in one place and the best rates out there, they were also on hand throughout the holiday to answer any last-minute questions. I could not recommend Emma more and I look forward to using her services in the future??

Sent by Patricia Fitzgerald

Very good advice and service provided, very friendly and patient with the several changes we wanted. We couldn't have asked for more!

Sent by Elliya Betito

Emma and her team have been fantastic help through the whole booking process. With a last minute wedding comes a last minute minimoon, and Emma and her team have gone above and beyond to make it stress free and seamless. The trip she booked us is an incredible deal that we would never have found without her and we can’t wait to travel! Thank you Emma

Sent by Jill Bates

I already have recommended you to a couple of friends. I am soooooo looking forward to this holiday, if all goes well we are already planning our next one….. with you guys. I am a bit of a diva for organising our holidays down to the last little detail (ie which side of the bus we need to be on for the “sea to sky highway “ in Canada and which side of the ship to be in for ports……. Emma has done ALL of this for me. FABULOUS!!

Sent by John Docherty

Emma, has been very helpful anytime we have contacted her looking to book holidays, whether it be long haul or weekend breaks. Her knowledge of different cities/countries is fantastic and always comes up with great options. Highly recommended.

Sent by Sharon Cohen

Such an amazing service, thorough, clear & so professional. Excellent communication & support. Immensely grateful & would highly recommend :)

Sent by Jessica Bellwood

Emma is fabulous, - thoughtful, insightful and human. This is the third time she had found us a holiday - amazing attention to detail and care. Thank you.

Sent by Sam Jones

Emma arranged a wonderful holiday for me to SE Asia, there was very little hassle and she came up with a suitable itinerary and options very quickly within my budget. The hotels, flights and transfers were excellent.

Sent by Maryum Ahmed

Emma was extremely quick at responding to my query and had options for me within one day. She gave me a range of options and answered all of my questions to help me find the right location and hotel for my daughter and I. Thank you, Emma!

Sent by Steve Pang

Emma was excellent, very knowledgeable and found us our perfect honeymoon! We can't wait!

Sent by Madelaine Shine

I’m now on my third holiday with Emma. Loved all the planning, time and thought that goes into them. My mother is now using Emma’s services as well for Greek island hopping!

Sent by Laurence Keen

Been a great experience with Emma. We didn’t know where we wanted to go - she recommended, researched, as well as pros and cons of each option. Looking forward to our trip now!

Sent by Marcel Apfel

Emma was so clear with her advice, nothing was too much hassle. When she said she would call, she called!

Sent by Cadi Matthews

Highly recommend Emma, she is amazing and will be booking again in the future!

Sent by Lesley Adams

Wow! what an amazing holiday Emma organised for us to celebrate my husband’s 70th birthday. From the moment of first chatting to her about where we were thinking of going, to the day we took off, Emma and her team were on the ball the whole time. So professional and friendly, happy to make changes where necessary, sending out our brilliant wallet with every detail inside before we left, to make this a holiday of a lifetime. Our car hire was easy from beginning to end. Every hotel was just incredible and we were treated like VIP’s when we arrived with cards and wine or champagne in every room to celebrate a very special birthday! Even a secret hotel in Toronto!! The trip was flawless! From arriving at Boston, then visiting Vermont, Montreal, Kingston, Toronto, Niagara on the Lake and the unbelievable Niagara Falls and returning back to Toronto to fly home. Once away Emma’s concierge booked reservations for us at restaurants that even our hotel couldn’t arrange. The fact that everything had been paid for before we left made it all so much easier. Thank you so much Emma for organising a trip we will never forget! We can’t wait to chat to you about our next adventure!

Sent by Chris Sussman

Emma arranged a family holiday for us in Corfu. She was fantastic to work with from the beginning - she understood our needs and price point, she was very quick and professional in all communications, and the level of detail and care before and after the holiday was very helpful too. We will definitely use her services again.

Sent by Elinor Ward

Emma and her team delivered exactly what we asked for including multi centre flights. She was also available whilst we were away when problems arose. Thanks!

Sent by David Lipsitz

Emma is very efficient and knowledgeable She provides an excellent service

Sent by Louisa Rowntree

Emma always asks fantastic questions to hone in on what the priorities are. Often ones I have never been asked before. She was super quick in her responses and my feedback and found a great option for us.

Sent by Joe Dent

She was fantastic. Made the whole process seamless. Also got us the best deals with hotels and flights. Also dealt with lots of dates changes too. Will be using again in the future no doubt!

Sent by Gary Lockyer

Very easy process and Emma was very helpful it getting it all sorted for me. Would definitely recommend to others who are looking to book any kind of trip.

Sent by Aliona Chaytor

Very professional and helpful service.

Sent by Cheryl Killick

Our experience with Emma has been second to none. Emma found our perfect honeymoon and it was so simple and straightforward, not only that she is just lovely and so professional. Not only would I recommend her I already have.

Sent by Cheryl Killick

Amazing experience booking our honeymoon with Emma Diamond, not only is she a dream to deal with she actually found us two perfect options for our honeymoon which made our choice really hard....what an amazing predicament to be in. Emma is so clear and talks you through everything which made our whole experience outstanding. She really listens to you and takes the time to translate what you want into the perfect holiday. We will never book with anyone else other than Emma from now on. Huge thanks ??

Sent by Nicole Parkinson

Emma has been so helpful and found me a great deal

Sent by Michelle Zetter

Emma was a pleasure to deal with . She found exactly what we were looking for and from sending the initial email we were all Booked within 24 hours . Will definitely be booking with her again

Sent by Sasha Babuji

Amazing service! Definitely will be booking again in the future. So happy we have found you.

Sent by Rebecca David

Emma is an absolutely dream to deal with and like magic a holiday appeared! still not sure how she did it! but she has found the ideal place and we are so excited to go away! Thank you :)

Sent by Angie Went

Emma is extremely friendly, professional and communicative and managed to sort out our dream holiday to the Maldives very quickly. Highly recommend and we will definitely use Emma in the future ??

Sent by Lauren Hamburger

Friendly and super helpful!

Sent by Carly Silver

Emma was an absolute pleasure to deal with. Very efficient and organised. She gave brilliant advice and we had an outstanding holiday! We will definitely be contacting Emma again soon

Sent by Abby Elias-Lurie

Always super happy with your service and attention to detail!

Sent by Amber Littlejohn

Emma Diamond at Travel Councellors has been incredibly helpful and responsive to all my queries while booking our dream family holiday to Costa Rica. She was brilliant at listening to the type of holiday we wanted and has created an incredible itinerary for our adventure. It would have been a real struggle to book this dream holiday without the support and I feel really comforted in the knowledge there is an incredible team that can help me with any queries I have.

Sent by Paige White

Amazing service, Emma is lovely! I’ve already recommended her to two people this week!!

Sent by Deborah Mendel Lion

Emma is very knowledgeable about different destinations and can put together a bespoke package that we would not be able to do ourselves. The process is very easy. No long complicated forms. Just a few quick questions and you are all booked.

Sent by Jordanna Curtis

We came to Emma after being let down by another travel agent. Within 24 hours she had managed to suggest an amazing holiday and get it all booked. Her advice on places to go was so helpful and she made it so easy to get it all organised. We are so excited for our trip and can't thank her enough.

Sent by Sharon Cohen

Emma was so professional, patient, kind & helpful. A joy to connect with. We’re very grateful.

Sent by Rosalind Williams

For our 1st trip abroad post covid & with a baby in tow - I knew I needed help & that Emma was my go to person! I had quite specific requirements but no time to research - short flight, short transfer, apart-style room, all inc & of course.. not costing the earth! Within 24 hours, Emma found us the perfect option. We’ve just returned from a wonderful week at The Patio Hotel in Albufeira, Portugal. The staff were super friendly, the food was delicious, cocktails readily available (particularly enjoyed my morning espresso martini ??) & the accom fit our needs perfectly. Emma & her team didn’t just find this trip for us - seats on the flight were sorted, we were checked in for the flight & sent our boarding passes, private transfers with car seat were arranged for us, early check in at the hotel was requested (absolute life saver with an over due nap!) & they even found out that the hotel offered a baby concierge service meaning we had a highchair, baby bath, changing mat, bottle steriliser all set up ready on arrival - all of this just made our trip so unbelievably stress free & easy - exactly what we needed! Thank you so so much, Emma & team! For anyone wanting the easiest holiday booking experience from start to finish - this is where you should go!

Sent by Abby Gorton

We have just returned from an amazing honeymoon all planned and organised by Emma! From the moment we made our initial enquiry Emma really took the time to find out exactly what kind of thing we wanted for our honeymoon (which was initially quite a broad range of different places we were considering) and put together some fab options for us to decide between. The one we went for was absolutely amazing and everything from the travel to the hotel and extra excursions all completely surpassed our expectations. The hotel Emma selected was a totally perfect choice for us and knowing that everything had been organised and booked for us meant we could just relax and enjoy the holiday. The service provided didn’t end when we had booked the holiday- Emma and Michelle also went really above and beyond in the run up and during our trip - adding personal, gorgeous touches that really made our honeymoon extra special. This truly was a holiday of a lifetime and that’s thanks to Emma and her team.

Sent by Nic Jones

10/10 experience booking our honeymoon with Emma. We already had a clear idea of where wanted to visit in Mexico and even most of the hotels that we wanted to stay at - she quickly took our plan, made it several times better with some smart tweaks, and took all of the stress out of actually organising that individually. Incredibly quick, efficient service - and she even came in at the bottom end of our budget despite finding enhanced rooms for us at every stop, which was amazing. Please do speak to Emma if you're planning a trip, even if you're usually somebody who researches and books muti-stop trips individually.

Sent by John Donnison

Excellent personalised service! 100% we will use Emma again.

Sent by Jess Bowie

Emma is always brilliant- this is the second time we’ve used her!

Sent by Antonio Girardi

My wife and I recently booked our honeymoon through Emma and couldn’t have asked for a more friendlier and efficient person to help take the stress away of organising it all. Emma gave us expert advice and updates on the lead up to the trip and was on hand whilst we were away in case we had any questions. Emma made some great suggestions and was also mindful of what we were after and what our budget and expectations were. We had the best honeymoon and will definitely use Emma again, thank you!

Sent by Stacey Nottingham

WOW! What can I say...Emma found us the PERFECT honeymoon quickly and efficiently. Her communication skills were second to. one. I would say if you're looking to book an amazing trip, where everything is done for you - with ease. Contact Emma - You won't be dissapointed.

Sent by Kelly Hilton

Emma has booked 3 holidays for us and has been amazing each time. She listens to our needs, shows us great options and takes the stress out of booking holidays

Sent by John Docherty

Emma was very helpful, asked what we were looking for in our holiday, and gave us options which all fitted our needs. I’ve already recommended her to friends.

Sent by Naomi Simon

I had lots of thoughts when we started the process but lots of unknowns too. Emma was great at providing good advice and really listening to what my requests were. She was quick and efficient with all that she did.

Sent by Tamar Barclay

I’d tried previous travel companies to try and book my trip but they never got back to me. Emma managed to sort out my entire 112 day trip in just a few days. She recommended places to visit but also took into account my wishes. Very easy to communicate via phone, WhatsApp and email. Excellent service.

Sent by Lisa Stock

Emma has been fantastic planning 2 holidays for my family now - and I hope many more to come in the future. She listens to exactly what I'm looking for and keeps to my budget. She couldn't be more helpful or easier to deal with. I can't wait for our next holiday!

Sent by Simon Davies

Emma is always on point with her recommendations, personal service and cost.

Sent by RICHARD Upton

Emma can always find the best hotels and locations and make flights fit to our requirements. This last trip we put together was for 98 days and went through many iterations before arriving at the final version. She works all the time and we have had contact all over the weekend and late evenings.

Sent by Jessica Bellwood

Emma is wonderful, - super helpful, knowledgeable and lovely

Sent by David Lipsitz

Emma is extremely efficient, knowledgeable and helpful

Sent by Abigail Elias-Lurie

Emma planned our trip with incredible attention to detail and worked tirelessly to find a holiday that met all our requirements! I’d use her over and over again to book trips.

Sent by Jennifer Bourke

Emma was exceptional from start to finish in planning our dream honeymoon around America. She provided amazing knowledge, support and guidance. We could not have done it without her. We would definitely recommend. Thank you so much!

Sent by Nadia Greenberg

Emma has been amazing since the 1st contact. Listening to what I want and providing lots of options. I’m so impressed with the service & would highly recommend.

Sent by Russell Glynne

Very helpful & extremely well informed.

Sent by Samantha Diamond

Emma was amazing. When our flight got cancelled Emma was straight on the phone before we were aware, letting us know all are alternative options and had us booked on another flight straight away. So pleased we booked through Emma, took all the stress out of something that could of been a very stressful situation. Will definitely be using Emma again and recommending her to my colleagues and friends. Thank you Emma!

Sent by Rachel Craig

Emma listened to what I was after, came back quickly with amazing options completely within my budget and meeting my very tricky brief. Excellent service

Sent by Abigail Elias-Lurie

Your service was fabulous- honest; approachable & reactive. We can’t wait for the holiday! Thank you!

Sent by Deborah Kutner

Emma was fantastic! She really listened to what we were after and we cant for our holiday at Xmas!

Sent by Richard Moss

I am a Travel Counsellors customer who has had an incredibly positive experience I'd like to share. My family and I are on a short break in Iceland that we booked with Emma diamond. Unfortunately things did not go to plan as two of our three children and myself fell quite ill early on in the holiday. Both Emma and the tour operator she worked with (Obeo) provided a level of support and service the likes of which I have never experienced on a holiday before. Not only did they change everything several times to accommodate the illnesses that we had, but they even found ways to add things into the holiday to make the short time that we could experience Iceland an incredible and unforgettable experience. I have been all over the world on all sorts of different holidays and I can safely say I have never experienced service like this. Both Emma and her local travel representatives in Iceland at Obeo should be highly commended for making this special trip as special as it could possibly be under the circumstances. Our family were blown away and we will only be using Emma and Travel Counsellors going forward for all our holiday bookings in the future and I highly recommend Travel Counsellors continue to work closely with Obeo if they want their customer to experience the very best ojnoffer here in Iceland.

Sent by Tracy Green

Emma is super at knowing what I want. She is efficient and always on hand when I need her even when we are away! We have used her 3 times now to book a big summer break and small breaks too. I highly recommend her!

Sent by Mairi Maciver

Emma has patience. I chopped and changed a lot of things and it was no hassle. I’m booked a few holiday with her and they have all been very well organised. I would highly recommend Emma.

Sent by Daniele Bull

Thank you for being friendly and efficient. For taking time to answer all our questions and queries. In short to make our booking easy.

Sent by Julian O'Neill

Polite, friendly and helpful. Got the brief straight away and provided some great options. Will be back to book another trip soon.

Sent by Collette Symonds

We have just returned from the most wonderful family trip to Canada organised by Emma with only 5 weeks to turn it around in. Emma took our budget and long wish list and worked magic. The holiday went so smoothly from the moment we stepped into Heathrow for our first flight until we landed 17 days later. Can’t wait to plan our next adventure with her

Sent by Jonathan Ball

Emma has been an absolute diamond with sorting out honeymoon out will be using her again and again

Sent by Justine Khedoory

I have recently booked a holiday through Emma to South America. This is a huge trip for us and I wanted to make sure that we received expert guidance & support right from the start up until we complete our trip. Emma was amazing! During the booking process, Emma was always at the end of the phone even at 11pm at night and first thing in the morning! She listened to what we wanted and found us the perfect package which includes an amazing cruise. As well as booking the obvious such as flights and hotels, she also booked us all our transfers and city tours and travel insurance and I am confident that we will have an amazing time! 100% recommend Emma Diamond. You cannot go wrong!!!!

Sent by Catherine Taylor

Emma was fantastic and helped put together the perfect package for a 2 centres break in France by trains. She was very patient and fantastic.

Sent by Carolyn Gladstone

I highly recommend using Emma to book your holiday. We asked her to come up with some ideas for our summer holiday. She went through a short questionnaire with us and came back within a day with 4 options. Normally I spend hours on the internet trying to decide what to do, but going through Emma made the whole process of booking a holiday quick and enjoyable. She checked in with us before, during and after the holiday to make sure was all ok. Everything was taken care of and nothing was too much trouble.

Sent by Louise Cherry

The best decision we’ve ever made!! Emma has just been fantastic, organising every little detail of our big trip in the Southern Hemisphere. She has taken all the stress out of booking a holiday!! She has found us flights, car hire, accommodation and even a baby friendly safari - she has been responsive to all our needs and changing minds!! We can’t thank you enough!!!

Sent by Jennifer McCabe

Emma’s suggestions for our holiday were fantastic and she was really responsive when we were trying to get something booked in quickly. She dealt really well with coordinating a multistage holiday and sorted everything for us - really took the stress out of booking the trip of a lifetime.

Sent by Hannah Schaller

Emma was super helpful and worked hard to get us the best booking for our big family holiday.

Sent by Lance Gold

Excellent service from Emma thank you.

Sent by Laura Dawson

Emma was great, from making herself available outside office hours to get our holiday organised, and finding us a great hotel and generally making it as easy as possible - would recommend!

Sent by Phil Hooper

Emma was amazing. She listened to the brief we gave her and totally delivered for us. We trusted her with the arrangements for our honeymoon and we could not have been more pleased that we did. She made some great suggestions, advised us of a better location and hotel and then allowed us time to reflect and make our choices. She responds really quickly to any communication and resolves any issues efficiently. We 100% recommend Emma as a travel counsellor and we will be using her again in the future

Sent by Emily Baines

Emma was so helpful and worked so quickly for us. She fully understood what we wanted and every idea she gave was amazing!

Sent by Carole Spiers

Very efficient and personable service from Emma.

Sent by Alice Moss

Friendly,flexible, knowledgable and responsive. Quickly provided us with a brillaint holiday - exactly what we were hoping for. Have already recommended to friends

Sent by Frank Reznek

Amazing service . Offered very good advice . Very efficient in response to queries . Would highly recommend her .

Sent by Monica Rowe

Emma was lovely and went the extra mile for us! Thank you!

Sent by Gail Baum

Emma has restored our faith in travel consultants. In our opinion an agent books a holiday, as a consultant Emma did so much more than that. We were undecided as to where we wanted to go. Emma listened to our needs took on board what was on our wish list and came back with three options. Each option was a definite possibility. This was because she listened and really understood the type of holiday that we were looking for. Emma was a great support throughout the process (including to the point that we landed back in the UK!) Emma is extremely dedicated to her job and is the consummate professional, she was also available 24/7 and happy to be! We couldn’t have been more delighted with the service we received and without hesitation would recommend her. Thank you so much Emma (and your amazing team) and expect a call again soon for another holiday!

Sent by Catherine Taylor

Emma has been amazing and so patient and has persevered with a tricky request.

Sent by Jessica Bellwood

Friendly, patient, knowledgeable, supportive

Sent by Deborah Hamburger

Emma was informed, helpful, warm and responsive. Highly recommended.

Sent by Robert Bloom

Emma was brilliant - super flexible with arrangements, willing to move things on the fly and just wonderful to talk to. Couldn't recommend enough.

Sent by Blaise Yerly

Emma provided us with an excellent service and managed to fulfill all our various requirements, within the approved budget. We can highly recommend Emma if you want to have a holiday or business trip without any worries due to last minute changes by airlines, new travelling rules, etc.... Emma will handle all this for you.

Sent by Amy Engelberg

Emma, has been so easy to speak to and ever so accommodating. Within a few days we had our holiday booked after looking ourselves for a month! Working with Emma and her assistant so far has been a walk in the park and we cant wait for our holiday! Thank you girls!

Sent by Chris Sykes

An incredible experience from start to finish with every detail taken care of us. Will certainly be using Emma again in the future

Sent by Nancy Richards

The personal touch is the best and that's what I like and get from Emma Diamond she gives it all and does it all

Sent by Mairi Maciver

Emma is brilliant and is very accommodating when it comes to specific requests

Sent by Grace Collyer

Just amazing service from Emma. Always available to answer questions and so helpful.

Sent by Jess Bowie

Emma has been absolutely invaluable. Patient and good-humoured - even when I was being a massive diva with loads of different requirements! I would 100% recommend her and will definitely be using her again.

Sent by Natalie Wade

I wouldn't hesitate in recommending, Emma - in fact I already have! The 360 service she provides is unparalleled.

Sent by Sandra Marcus

Emma was extremely helpful and nothing was too much trouble for her. Will definitely be using Emma for our future trips

Sent by Natalie Wilkinson

Emma was just brilliant and organised a perfect bespoke trip for us. We were unsure about the second destination we had chosen but by talking it through she instinctively knew what would suit us and found us something perfect in a completely different country! Thank you Emma.

Sent by Gail Baum

Emma really listened to what we were looking for and went above and beyond to deliver. We are so looking forward to our trip which she has designed for us. Thanks Emma!

Sent by Nicholas De Fabritiis

Emma just been brilliant and very supportive. We couldn't ask anything else from her so far. Keep doing the fabulous work.

Sent by Nicholas De Fabritiis

Emma just been brilliant and very supportive. We couldn't ask anything else from her so far. Keep doing the fabulous work.

Sent by Marc D

Emma was outstanding from start to finish - to say the trip was fraught with challenges due to Covid (PCR tests paperwork etc) and flight cancellations would be an understatement - but Emma was always on hand (even when she was away on her own trip to the the Maldives!) to sort things out with a calm cool head.

Sent by Debora Cannizzo

I absolutely recommend Emma! She is been helpful, efficient, diligent and supportive. From the beginning, she organised different journey packages based on our needs and she was willing to meet our request in a tempestive time. Nothing negative to say!

Sent by Mike Landau

Emma has provided a fantastic service and we would recommend her without hesitation.

Sent by Amy Mattu

Emma you have been amazing in organising our trip and being patient every time we changed our mind! Thank you!

Sent by Jimmy Kim

Emma has been extremely patient and very accomodating. Thanks so much Emma...

Sent by Bex Stewart-Jones

Thoroughly enjoyed working with Emma from start to finish! She found us the perfect holiday in record time and went above and beyond to ensure we had the best experience possible. Highly professional, helpful and friendly- would absolutely recommend

Sent by Luke Jones

We started using emma before the pandemic for the holiday of a lifetime! Unfortunately that holiday was not meant to be due to covid! Emma sorted refunds very quickly! Then due to restrictions and ever changing advice we used emma to book our holidays during the pandemic, nothing was a bother and she was always on hand and there with the ever changing information! Couldn't imagine booking a holiday without her now! Definitely a personal 5* service.

Sent by Mark Boyes

Where do I start…….. Emma is thee most attentive travel consultant I’ve ever had. She’s booked all my long haul trips from flights, hotels, internal flights, transfers, extras etc to which worked like a dream! Whilst travelling ensuring every destination is perfect and on hand should you need her. Short haul holidays we too started booking as everything was made simple! Even during a pandemic Emma made sure we got home safely before the quarantine period after a sudden change as promised. I cannot recommend Emma and her service enough. Don’t hesitate - Book now!

Sent by Nancy Richards

Emma has been Tayloring our holidays for the last 4 years. Emma gives a 1st class service and makes you feel that you are the only customer, she goes way beyond her services to make you feel special. I have to say I have never been unhappy with Emma's choices of top hotels, top locations , top service to and from the airport, top overall holiday that's why I come back year after year

Sent by Roberta Blatt

Very efficient extremely quick responding to queries

Sent by Russell Millar

Very good service afforded to us when looking at our possible holiday options at this very difficult time for us all. Have already suggested to close friends they make contact with Emma shortly . Thanks

Sent by Claudia Gocman

Really helpful with suggestions and put my mind at ease when booking.

Sent by Ade Cutter

Emma diamond was incredibly helpful took all my stress away nothing is too much trouble for her and I will definitely be using her again

Sent by Mike Humphries

A score of 10 does not even start to describe our experience of TC and with Emma. TC is a unique business, to say it does what it says it does, in its marketing does not do it justice - it is a massive understatement. Take Emma Diamond - a true Ambassador for TC, and who herself deserves a score of 100 not 10. It is easy to say in life people go the extra mile - Emma goes a full extra marathon!! Totally committed to customer satisfaction, Nothing is too much trouble - a workaholic 24/7, is always there for her clients, ensuring she provides solutions / travel / holidays that truly meet / exceed a clients requirements. We discovered from the get go that Emma had our backs, sorting out issues before we even left the UK, ensuring we were fully briefed on requirements / tests required to meet COVID regulations; ensuring we had all documents at our finger tips. Checked in with us during our holiday, resolving various issues that arose for us during our visit, and ensured we were prepared for our journey home and Day 2 tests. I have been travelling for 50 years plus - NEVER have I experienced service and customer support that TC and Emma provided - it is Truly Special and Truly Unique Would we use TC again 110% we would. Would we use Emma again - 1000% we would. Would we recommend TC and Emma - we already have !!

Sent by Harry Kirwan

Emma completely removed the pain and hassle of looking through endless holiday options on the internet. Within 2 days of contacting her, we had found the perfect place within our budget. That is no mean feat because we are quite particular. Emma listened to all our feedback and went through lots of properties in no time at all to find us the right one. We would be fools not to use Emma again!

Sent by Jacob Kirwan

We've had the pleasure of booking multiple trips with Emma and the service has been excellent each time. The deal is always better than we could find ourselves, regardless of destination and her travel knowledge and customer service is exemplary.

Sent by Jo Cooney

Emma has booked us an amazing holiday when we really needed it! She organised it within about half an hour and we were sold instantly. Emma then also helped us with booking covid testing which was really helpful as that was the main thing we were worried about when going abroad. Would advise anyone to book with someone at the moment as it ia far too stressful doing it alone!

Sent by Jeff Harris

I can’t recommend Emma highly enough. She takes it upon herself to cover all bases for your holiday exploring all options and giving clear views. She’s highly responsive and we’ll definitely use her again. Thanks Emma

Sent by Natalie Wade

Such a personal and responsive service. Emma really understands our travel needs as a family and provides a comprehensive service, making excellent suggestions and pre empting our needs. Even abroad she’s on the end of a call or email when we get ourselves in a jam.... I wouldn’t hesitate to recommend this company to anyone based on the experiences we’ve had with Emma. In fact I already have!

Sent by Natalie Moss

We worked with Emma to secure a break during half term. She was more responsive and more proactive than anyone I had worked with previously. It took less than 24hrs to identify a suitable option and to secure it for us. She was polite and knowledgeable throughout. Until we go on the holiday I cannot comment on the accuracy of her guidance but the booking process has been slick and effective.

Sent by Dan Cohen

We have just got back from two weeks in Croatia which Emma organised for us. She managed to find the perfect villa for us and another family, organise all the flights and transfers and manage all the irritating questions we had around ensuring everything was Covid secure. When we needed to change arrangements it was no hassle at all and Emma was always available to us. Will absolutely be using you again! Thank you!!

Sent by David Kersh

Emma Diamond - Travel Counsellors A few weeks ago, my partner suggested that the two of us go on a short city break to Dubrovnik, now that travel regulations have begun to ease. Due to the pandemic, we’ve not been away for two years and I was rather reluctant to go away even now, with all the travel regulations, vaccines and the whole general idea of holidaying during a pandemic. But I needn’t have worried one bit. We booked through Emma Diamond of Travel Counsellors and she metaphorically held our hands through the whole process of booking, travelling and then returning. Nothing was too much trouble for her. And I really mean nothing. She found us the best flights and at the times we asked for them. She found us the best hotel in the location we wanted. She sorted out full Covid insurance, in case one of us came down with the virus, before or during the trip. She sorted out private car hire transfer from the airport to the hotel. In fact, she sorted out everything for us. The list is actually too long to mention. Before we went away, we received a folder from her, containing everything we needed for the trip, including a visitor's guidebook that she'd bought herself, luggage tags, a tourist map of the area and a long list of things to do for tourists. Everything you can imagine that we would need on the trip, to make it easier and more enjoyable. There was even a little handwritten card from Emma wishing us a lovely trip and that she hopes everything goes well. Emma also organised and ordered for us, the three Covid tests that were required before, during and after our trip. She even managed to upgrade our room to one with a seaview balcony, without even telling us, so that it was a surprise when we arrived at the hotel. In all the years that we’ve been travelling abroad, I’ve always been the one to do all the hard work and the research

Sent by Dan Simmons

Who needs the internet?! We’d spent 2 weeks fruitlessly looking for the right trip. 2 phone calls and an hour later and Emma had our trip sorted!!

Sent by Saul Posel

Absolute gem of an agent. Managed to get 3 generations of our family, spread over 2 continents together for a family vacation, despite different starting locations, timeline requirements and the logistical complexities of covid restrictions. Made an amazing family reunion possible and was there to fight for us every step of the way, from budgets, to room requests and everything else. Tireless and professional. Even managed to save those of us affected by a UK red list change and get some of the last seats back to the UK and a refund for the unused nights at the hotel for that part of our party, even though the changes were announced at 11pm UK time. Always there, always one step ahead and always helpful. Thanks so much!

Sent by Adam Abrahams

What an amazing experience booking through Emma ... nothing was too much trouble .. Fabulous and so knowledgeable.

Sent by Elaine Kirwan

Emma, I want to say a massive thank you. Such a smooth experience booking our holidays with you this weekend. Super knowledgeable about destinations and quality resorts, and importantly responsive, and reliable. Nothing is any trouble, super helpful making our booking simple .... even for my fussy husband! I would totes recommend Emma she is a fantastic Travel Counsellor.

Sent by Leanne Murray

Emma had made booking my wedding so easy I couldn’t recommend her enough! Thank you so much I can’t wait to be in Barbados!

Sent by Natalie Wade

Emma is co knowledgeable and really understands her clients. She intuitively suggests great experiences and travel preferences and always goes that extra mile to get you the deal you want. She is flexible, really understands how to maximise your budget and booking to her is more like having a conversation with a well travelled friend than a soulless travel company. I would not hesitate to recommend her! 11 out of 10 service!

Sent by Nicky Courtney

Such an amazing service- Thankyou Emma. You take the pressure out of holiday bookings- it can be sooo tricky to book suitable accommodation when you have 3 kids! Nothing is too much trouble for Emma, she is always so eager to help.

Sent by Jo Natoff

Emma has been absolutely amazing searching for our perfect holiday over the last couple of months. Nothing was ever too much for her. We didn’t know what type of holiday we wanted so she guided us through a few different options. She was always at the other end of the phone when we needed her and was always punctual when she was calling us back. And on top of all this, she got us a great price on our holiday to Tenerife. I can’t recommend Emma enough - she really was such a pleasure to work with.

Sent by Jonathan Butters

Excellent service to find our cottage that we wanted. Listened to my priorities and delivered options with great speed and detail. Thank you Emma!

Sent by Saul P

Emma was great at finding the right options for our group and tirelessly chasing the hotels to make sure it all worked for us. Thanks!

Sent by Robert Posel

Emma was a pleasure to deal with and really appreciated her effort in getting our holiday booked in these trying times - friendly and efficient. thanks Emma

Sent by Natasha Clifford

Emma has organised and booked a few holidays for us now, Emma is the most helpful, happy and informative travel adviser anyone could wish for, we are always extremely happy with everything she chooses for us and manages to find the ideal locations to suit us perfectly. Happy holidays x

Sent by qandeel massey

Very helpful, very efficient and very nice

Sent by Farzana Taylor

Excellent service. Very polite and helpful

Sent by Naomi Blazquez

I used Emma’s services for a work trip - couldn’t have been smoother or easier. Would highly recommend.

Sent by Jodie Bircham

Emma provided me with an effortless, fantastic experience. First time I've used a travel councilor. Enjoyed a trip of a life time to the Maldives from Emma's recommendation. I was worried about booking a holiday with all the coronavirus restrictions , but Emma provided me with all the information and required documentation. At short notice I extended my holiday by 3 nights whilst I was in the Maldives. The alteration was done hassle free. I feel confident and would use the service again in the future once we can freely travel. Thank you Emma ??

Sent by Elaine Bramley

Emma, Thanks for your guidance, knowledge & help. Looking forward to asking you to arrange further holidays . Sending you lots of love. Your surname says it all. Elaine xx

Sent by Nikki Wells

After a tumultuous 2020, I needed a holiday but didn't know where to go and was going solo. Enter Emma Diamond. From helping pin point the exact kind of holiday and location I was looking for, taking into account COVID restrictions, activities, weather and accommodation, to organising from start to finish my transport and accommodation, Emma smashed it out the park. Unfortunately, with the lockdown in November, it was against Government guidelines to travel so Emma had to rearrange my holiday multiple times but she was able to do this efficiently, leaving me with no stress or hassle. Further, I knew full well that, with the insurance Emma's company provide, my money was in safe hands. The few days prior to departure, Emma was there every step of the way to ensure that I had the correct documents for entry into the country. Notably, when my COVID home test did not arrive on time, Emma managed to get one sent to me the very same day. Safe to say, I had the best week of 2020 in St Lucia at the BodyHoliday. I'd recommend it to anyone, but mostly, I'd recommend Emma's 5* services!

Sent by Elaine Bramley

Emma, Thanks ?? for your guidance, knowledge & help. Looking forward to, asking you to arrange further holidays . Sending you lots of love ??. Your surname says it all. Elaine xx