Emma is amazing- she understands what you are looking are finds exactly that - looking for the best options and arranging everything- so you don’t have to worry about connections and transfers- Emma arranged everything Thank you - you are the best

We have used Emma for all our holidays and have been delighted With the results

Emma is amazing. Always takes the time to find what we need. Knowledgeable and professional but most importantly a really kind and lovely person. Can not recommend her highly enough.

The last booking was number 8 with Emma Otter. Brilliant service every time. Really appreciate the ease of access via various platforms and at 'out of office' times. Having also had cancellation issues it's reassuring to know someone is there to assist in the aftermath. "Book with confidence" is one of the TC buzz phrases which they back up in actions. Thanks Emma.

Sending a BIG THANK YOU your way, we've all had the most amazing holiday. Everything was so smooth from start to finish. We even got through Manchester airport and relaxed in the Escape Lounge, drink in hand - 45 minutes after arriving! All the hotels were utterly fabulous and to a really high standard and all in excellent locations. Singapore, Ubud and Nusa Dua ticked ever single box and suited us all perfectly. Our reunion with our daughter in Bali after 3 years was so lovely (and very emotional) and the hotel you chose for this was the perfect setting. Thank you so much. We've made so many memories and will definitely recommend your services to others.

Attentive & Speedy Just all round lovely 10/10!

We feel in safe hands with Emma

Fantastic service. Great knowledge. Wonderful experience

Always helpful and patient and really knows her job thank you Emma

Emma is an absolute legend and if I can help it, I'd never leave the country without her looking after me and my family. 10/10!

Emma has gone the extra mile in putting our holiday together! Her attention to detail is second to none and she has put together a truly exceptional package for our trip to Australia and New Zealand. I cannot recommend Emma highly enough. Thank you Emma and Travel Counsellors.

I can’t thank Emma enough. Customer service excellent Customer focused Very helpful Listens to what you want and try’s to help you. Overall a great service 10/10!

Emma is very enthusiastic and knowledgeable. She is more than happy to share her experience with clients. This was my first booking with Emma, but I feel sure it won't be my last. Excellent customer service.

Emma has been very helpful and proactive throughout and is very quick to respond to communications. Emma is also very knowledgeable about cruising and always happy to help with any queries - thanks Emma!

Fabulous travel consultant. Excellent knowledge and so warm and friendly. Will definitely use Emma for every booking I make - 10/10!

Emma is SO helpful and spends a long time explaining everything necessary. Her knowledge really is priceless.

Emma was absolutely fantastic couldn’t have asked for a friendlier or more helpful person to make our dream holiday come true. She couldn’t have made the booking process any easier for us exactly what we needed . Would recommend her 100% to anyone looking for amazing customer service. Thank you Emma

Very friendly, efficient and helpful. Emma goes the extra mile to help and would recommend 100%.

Emma is very knowledgeable, friendly and super efficient! Thank you!

Amazing knowledge and customer service. I always recommend Emma - she is s star!

Emma has been just fantastic. Being new to cruising I had lots of questions and Emma made me feel like she had all the time in the world to help me. Her friendliness and warmth were apparent from the moment she picked up the phone. Being a hairdresser I have people always asking who to recommend for holidays, I have already been recommending Emma. I could not be happier with the service she has provided. I would give her 20 out of 10 if I could.

Emma is quite simply - awesome. She is quick to respond, listens to what I have asked her and provided appropriate options and has gone way above and beyond any service I have received previously, and I travel a lot (normally). I have actively recommended her several times over the last week and will continue to do so. Emma Otter is a credit to Travel Counsellors.

Amazing support and enjoyable to do business with. Can’t recommend you highly enough.

Holiday Emma! Emma Otter has, on several occasions booked trips for myself and my friends. The experience from start to finish has always been absolutely seamless, straightforward and incredibly professional. This lady is the holiday Oracle! What she doesn’t know about travel, isn’t worth knowing, in my opinion. Travel counsellors are absolutely amazing at what they do, with 24/7 support and advice available on the (very handy) app, you are always up to speed with flight details/delays (sometimes even before they are announced at the airport), and this handy little tool makes travelling so much easier. I would never book with anybody else now. Thank you for everything you do Emma Otter, I salute you!!

Book your Holiday via Travel counsellors now! What can I say. Travel Counsellors personal customer service is head and shoulders above all the other travel agents. Your have your own knowledgeable travel agent. Peace of mind when booking your much needed holiday which is arguably now more important than ever.

Holiday Emma! Emma otter really does go above and beyond for your holiday needs. Fantastic service, polite, professional and really cares about all her customers. 5 star service every time

Emma Otter really is a fairy godmother when it comes to cruising. She has just saved us a lot of money again with another booking. Always prompt with our queries and adjusting bookings with FCC from cruise lines etc. Proactive, knowledgeable and total gem. Travel Counsellors should be proud to have a cruise specialist her calibre on their books.

Emma was recommended to me and now I see why! Who knew booking a cruise would be so much fun?! I feel like I had a good natter with an old friend, thank you!

Emma has booked several holidays and flights for my wife and myself. Her attention to detail is fabulous and she provides an outstanding bespoke service. I have recommended Emma to my friends, family and clients, all of whom have been delighted with her and the Travel Counsellor ethos. I will be using Emma’s services again in the future. She takes the stress and hassle out of finding the perfect holiday.

We had our flight cancelled the same day we were due to return home. Emma sorted it all out for us within about an hour of finding out our flight cancelled. We had nothing to do other than stay in Paris a little longer (what an hardship, not!). We didn’t have to pay anything else for the alternative flight Emma sorted it all out. Amazing service.

Amazing lady. We used her for a big family trip to Disneyworld. My father in law prides himself on finding the best deal and Emma beat him by almost £10k! Plus she was always on hand and arranged absolutely everything for us. Can't recommend her highly enough

What an amazing honeymoon we had! We were initially very indecisive about where we wanted to go and Emma helped us narrow down the choices and made some recommendations that only a holiday expert like herself would be able to recommend. I wholeheartedly recommend Emma and I would never go on holiday without her again.

Highly recommend using Emma. She has the patience of a saint and the organisation skills of an angel. Nothing is too much trouble, which is a refreshing change after dealing with our previous travel coordinators

Emma has shown great interest in our trip to see the Spanish Grand Prix and has come up with a good deal that we are very happy with. Emma has a lovely telephone manner and clearly knows the travel business very well. I will not hesitate to recommend Emma to my friends as and when the opportunity arises.

We used Emma for our family Holliday to Majorca, and the service we received was second to none. We had an amazing time and when issues came up Emma was there to help and the team behind her really give that personal touch. The app provided everything from quotes, travel documents and even updates on our flights to the minute. Thanks again Emma for everything.

Fantastic service taken out all the stress I feel like we're being spolit rotten by our treatment, nothing seems to be a problem and getting in touch with me while they are having their own family holiday goes above and beyond. Definitely will be recommending they have change booking holidays for us forever

A friendly approach, enthusiastic.... for the first time.... I found a person who actually sent quotes to me that were directly related to my 'wish list'. Emma also gave me options well within my spending limits.... and the option to spend up to my maximum limit. At no point was there a hard sell approach.... absolutely fabulous. Being able to chat outside of standard work hours was a blessing. All in all, I will certainly be contacting Emma in the future for future holidays. A big thank you!

Emma is absolutely amazing, she has booked a trip to America for us. I didn't know where to start!! she comes up with options you didn't even know were possible! to be honest we have probably been nightmare customers as we have changed our minds about 4 times on what we wanted but she has been quick, courteous and professional throughout and got us our perfect package. having someone like Emma to take all the stress out of the organising is a God send I cannot recommend her enough, I plan to use her for every holiday I ever book from now on and I cannot recommend her enough she is my travel angel. Thank you Emma!

Emma you have helped us find our perfect holiday that we are extremely excited about and cannot wait to go so thank you very much. Great experience from start to finish and feel very confident that our holiday is in great hands.

Nothing is too much trouble for Emma....she’s friendly, always cheerful and is a real support

Dear Emma on behalf of myself and my husband would like to say a massive thank you for all you did to make our holiday to porta pollensa a magnificent experience. my cousin organised it with your help we would definitely go abroad again thanks we will certainly recommend you and bob will never forget his 60th birthday

Emma was an absolute star with helping me book a surprise trip away for my fiancé’s 30th! She went above and beyond with making our experience the best it could be! As I asked for Prosecco on arrival at our hotel (which wasn’t there) we arrived home to a package with Prosecco In off Emma which was such a thoughtful thing to do! Would highly recommend booking with Emma as she will do anything and try anything to make it the best holiday you could wish for! We have also booked our honeymoon with Emma to the Dominican Republic and can’t wait!! thank you for everything x

Outstanding service. Nothing is too much trouble for Emma and she is always at the end of a phone if you should need her. It says a lot when she's converted 2 first time flyers within our party who could not praise her enough. I certainly know who I will be booking my holidays with going forward. Thank you Emma.

Emma was very responsive to our needs and nothing was too much trouble She explored so many options and exhausted loads of different avenues ( even when I kept changing my mind !!) She seemed to be highly tuned into our exact needs Very impressive 10/10

Emma, you are very patient - trying to organise 6 women with different "ideas" is like herding sheep - thank you for your patience and keeping looking for the right opportunity for us to have some "girl time" for a week in the sun. As always your customer service is fantastic. Thank you

We use Emma for all our trips, whether it's a weekend away or a family cruise, she is so passionate about what she does. wouldn't think about booking anything without her

Can I give higher than 10/10?! Emma was a very easy and helpful person to speak to and I have already recommended her and your company to several people. Thankyou Emma, we will let you know how we enjoy our holiday in the Isle of Man.

10 out of 10! Brilliant - made everything easy

Emma is incredibly patient, helpful and knowledgeable. I wouldn't dream of arranging the finer details of a family getaway ever again, knowing that Emma is at the other end of the phone. 10/10 on every level, from Damian & Family

Emma was great and easy to work with to arrange our dream honeymoon and utilise the Honeymoon gift registry for our guests to contribute a gift towards our trip. She gave us some great tips and ideas and was flexible to work out the best flights/accommodation for our budget and expectations. We would definitely recommend Emma and Travel Counsellors for a hassle-free way to book your holiday.

Emma arranged our honeymoon and it was amazing from start to finish, we are so pleased we had Emma to create our perfect holiday. We will definitely be back soon to book another holiday, top class service. 5* Thank you

5* What can I say! We have just spent the most wonderful holiday in Thailand, 4 nights Bangkok, 4 nights Phuket, 2 nights at Elephant Hills and 5 nights Koh Samui. Every hotel was superb, flights fab and transfers waiting for us at every destination. Emma has been with us every step of the way from booking to arriving home to a bag on the doorstep with milk, bread etc. What a service! We have loved every second Emma and thank you.

Thank you Emma for having the patience of a saint while I asked you to run different variations of the same holiday! We really appreciated all your knowledge and recommendations as this was exactly why we chose you! 5*

Just got back from an amazing trip to Lapland. Emma went above and beyond to arrange our trip. We would recommend her to anyone who wants a stress free holiday and will definitely be using her again. Thank you Emma.

Emma has been amazing throughout the whole process and made finding a holiday so exciting. I didn’t know where to start and she helped me every step of the way. I would recommend her to anyone.

Thanks so much Emma for booking us what has been a fantastic and thoroughly enjoyable holiday in Ibiza. We would recommend the place for sure. Thanks also for the "Welcome Home" goodie bag. Nice touch xx

Just back from a fab 11 night stay at a great all inclusive in Ibiza. The whole booking process was made painless for us. I couldn't get my head around not having to sort anything ourselves such as checking in, choosing seats etc as Emma did it all!! Emma even contacted the hotel to ensure the children's room was adjoining and that we were close to the other family we had booked with. The welcome home food package was so appreciated too. Would highly recommend - Thanks again Emma xx

Emma recently went way above and beyond our expectations when our flight to our timeshare in Madeira was unexpectedly aborted on landing due to high winds. Even though she hadn't booked the flights for us, Emma sprung into action! We found ourselves stranded back at Manchester airport with no holiday and Emma then spent the next few hours searching for a new holiday for us and we thought that our holiday plans would be left in tatters. Later that morning we had a brand new holiday, within the exact budget and returning on the same day our car park would run out. Not only that but Emma actually came to our airport hotel with all the documents we needed for our holiday. To say we were delighted to see her is somewhat of an understatement! The following day we left for a wonderful 12 days in Tenerife! If we hadn't experienced this for ourselves we wouldn't believe that this would be possible. Emma is a truly dedicated professional in her role as Travel Counsellor and we happily recommend her services to anyone who is considering travel of an kind.

"Fantastic Service, so looking forward to our holiday, Emma understood exactly what we wanted straight away and the holiday selection ticked all the boxes. It was so easy to make our choice. Shall be using her services again. We keep telling everyone about the excellent service. Well Done Emma. Martine and Steve".

Emma was a joy to book with. She guided us through the cabin choices on board and made the whole booking process very easy and seamless.

Emma had been fantastic in helping us plan our wedding abroad, we couldn't have done it without her!

This Lady is Fabulous!!!!!! I wouldn't even consider a holiday without booking through her!! We recently booked a fabulous well priced Disney package through her, including character meals, restaurant reservations, everything! Which unfortunately due to illness we had to cancel - Emma went above and beyond to sort everything out for us and took the headache out of it all. Fabulous service, second to none! Please do not hesitate to contact her - you will not find better!

Very thorough and prompt. Communication is first Class. Will definitely be recommending Emma to my friends, family and colleagues.

First time using a travel counsellor and most definitely won't be the last. Emma was very helpful, knowledgeable and patient throughout.

Cannot recommend Emma enough!!! Found us an amazing "Santa's on his Way" holiday in Lapland this December - will be a wonderful surprise for our two little people

Very happy with Emma's care and diligence helping me organise my Father's trip to America. Thank You 10/10

A star is born Emma Otter .....My wife and I rang Emma to try and get a couple of weeks away in the sun, this is when Emma Otter came into action and she fixed us with a beautiful 20 days away to the Sun ???? for a very affordable price. Thank you Emma for finding a dream holiday for us. Great service made it so easy for us.

Really Really great service and advice - thank you. We would definitely use Emma again and have already recommended her to friends.

Emma was very friendly, knowledgeable and found us the perfect flight times. Will definitely use again, 10/10!

Fab service, managed to arrange our holiday after a lot of faffing from me and secured the particular room we wanted in the hotel that no other holiday agent could do! Very excited for July! Thanks Emma

Thank you so much Emma! Highly recommended. Fantastic service. Answered all of our questions and found a trip that was perfect for us. 5 star service!