Emma Otter
My expertise
I'm based in
Eccleston
It's Nice To Meet You
Hello, I’m Emma, your local Travel Counsellor based in Eccleston near Chorley, where I live with my husband and our two children. Travel has been my passion since I started as a trainee in a high street travel agency at 17, and I am proud to have worked in the industry for over 25 years. I joined Travel Counsellors in 2017 after taking some time out to start my family, and I have been creating bespoke holidays and cruises for my customers ever since.
As an independent Travel Counsellor, I take the time to really understand what you want from your trip, whether it is a relaxing beach break, a special celebration, a family adventure or a cruise. I am free to give genuine, impartial advice and focus on finding the holiday that is right for you, not a one size fits all package. Every itinerary is tailored around your needs, interests and budget, with the reassurance of ATOL protection and full financial peace of mind.
I am a cruise fanatic and a multi award winning cruise specialist. Since my first family cruise in 2018, I have been hooked on life at sea and love helping my customers discover it too. I am a proud member of CLIA and have trained with numerous cruise lines so I can match you to the right ship and itinerary. I am also delighted to be a Gold Travel Counsellor, placing me in the top 10% of Travel Counsellors worldwide, and to have been recognised as TTG's Cruise Travel Agent of the Year 2024 and Cruise Trade News' Homeworking Cruise Star of 2025.
I have been fortunate to travel to destinations across the Caribbean, Europe and the Indian Ocean, and I use this first hand experience to add personal insight and honest recommendations. I treat every holiday as if it were my own, paying attention to the small details that make a big difference and always aiming to exceed your expectations.
Because I work from home, I can be flexible around your schedule and am often available in the evenings and at weekends. We can chat when it suits you, and I will take care of everything, from the initial ideas to the final documents, so you can simply relax and look forward to your trip.
I genuinely love what I do and would be delighted to help you plan your next holiday.
Travel guides
Explore my guides and blogs
Experience a Viking Ocean Cruise ship with me!
Stepping on board Viking Saturn in Liverpool this week, I finally experienced for myself the cruise line I have been confidently recommending to my customers for years. Within moments, it was clear why so many of them return from their Viking voyages absolutely delighted. This is not about towering mega-ships, water slides or loud late-night shows. Instead, Viking offers a calm, grown-up style of
27 Aug 2026 4 min read
Life-changing expeditions for those born to explore
Big Adventures That Tread Lightly: Why I Love AE Expeditions
23 Jun 2026 8 min read
Explore Celebrity Apex with me!
Stepping on board Celebrity Apex during the CLIA conference ship visit reminded me exactly why so many of my clients fall in love with modern cruise holidays. From the moment I stepped on board, it felt less like boarding a ship and more like arriving at a contemporary, design-led boutique hotel that just happens to glide you from one destination to the next. In this blog, I wanted to share a lit
07 Jun 2026 5 min read
Cruising on a Super Yacht with Emerald
Some sights stop you in your tracks. When I first saw Emerald Kaia waiting for me as one of her very first passengers, I did exactly that. I was incredibly lucky to be invited on a special “test sailing” on this brand new super yacht before her maiden season this summer.
21 Apr 2026 5 min read
First time cruising - where do you start?
I shared my first cruise experience on my web page last year. It was our first cruise as a family and we had our reservations about whether cruising was right for us. So, how do you choose the right cruise for your first time? Well, let's drop the word 'cruise' from the equation, it takes the pressure off a bit, we are simply planning your "holiday" and we need to make sure we choose the right one
19 May 2019 5 min read
Family Cruising
Cruising has been on my bucket list for a while, so it was with much excitement that I cruised for the very first time with my husband and two children (aged 5 and 3) to the Mediterranean with Princess Cruises. We sailed on the beautiful Sapphire Princess on a balmy Summer evening and enjoyed our "sailaway party" with most passengers on deck enjoying the ship's band playing live music as we
13 Aug 2018 6 min read
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Why use a Travel Counsellor
Let's plan your dream trip together
Tailor-made for you
Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.
Personalised service. Always
When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.
Stress-free travel, and more time for what matters most
I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.
Support when it matters most
If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.
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