Emma Otter

It's Nice To Meet You

Hello, I’m Emma, thank you for visiting my web page. I am your local Travel Counsellor, based from my home in Eccleston, near Chorley, where I live with my husband and two small children.

Travel has been my passion, since I started working as a trainee in a high street travel agency, at the age of 17. I have been fortunate enough to have worked in travel for over 15 years and joined Travel Counsellors in 2017, having taken some time off to start a family. I thrive on finding exactly the right holiday for my customers, and being an independent Travel Counsellor, means I can understand your needs and am able to make an unbiased recommendation, on the perfect holiday for you. Being a Travel Counsellor isn't just about being an experienced travel agent, but gives me the opportunity to use my expertise to tailor make bespoke holidays for my customers, backed by our own ATOL licence and full financial protection, no ifs or buts!

I am a weddings and honeymoons expert, having previously managed my own Weddings Abroad agency for 6 years. I truly enjoy helping brides and grooms to be, in arranging their once in a lifetime trip, ensuring that their start to married life, is a wonderful and memorable occasion. I have a new found passion for cruising, having cruised for the first time last year with my family - read my cruise blogs to find out how we got on!

I have achieved recognition from various travel industry partners, including Sandals Resorts, British Airways, the Jamaica Tourist Board and have achieved Platinum status from the Caribbean Tourism Organisation for my knowledge and expertise of the region. I have also been fortunate enough to have visited numerous destinations around the world, including the Caribbean, Europe, the Middle East and Indian Ocean. I'm a proud member of the Cruise Lines International Association and have trained extensively with numerous cruise lines to ensure that I can recommend the right cruise holiday to my customers.

I love to understand what my customers really want from their holiday or honeymoon, and I always strive to exceed expectations. I treat every holiday as if it were my own, and want to ensure that every customer has a wonderful time, each time they travel.

As I work from home I can help arrange your holiday at a time that suits you, often out of office hours and also at weekends, this flexibility means that I can understand and find exactly what you are looking for, at your convenience.

I love my job and I am looking forward to helping you plan your next trip very soon.

“Explore. Dream. Discover” – Mark Twain

Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:-

My Travel Blogs

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

First time cruising - where do you start?

19 May 2019

I shared my first cruise experience on my web page last year. It was our first cruise as a family and we had our reservations about whether cruising was right for us. So, how do you choose the right cruise for your first time? Well, let's drop the word 'cruise' from the equation, it takes the pressure off a bit, we are simply planning your "holiday" and we need to make sure we choose the right one for you. Have a think about what you enjoy doing on your holidays. Do you usually go for a "fly and flop" holiday?...

Family Cruising

13 August 2018

Cruising has been on my bucket list for a while, so it was with much excitement that I cruised for the very first time with my husband and two children (aged 5 and 3) to the Mediterranean with Princess Cruises. We sailed on the beautiful Sapphire Princess on a balmy Summer evening and enjoyed our "sailaway party" with most passengers on deck enjoying the ship's band playing live music as we waved goodbye to a sunny Southampton. We then had three full days at sea to navigate our way around the ship before arriving in Barcelona on Wednesday. The Bay...

My Customer Stories

Very friendly, efficient and helpful. Emma goes the extra mile to help and would recommend 100%.

Emma is very knowledgeable, friendly and super efficient! Thank you!

Amazing knowledge and customer service. I always recommend Emma - she is s star!

Emma has been just fantastic. Being new to cruising I had lots of questions and Emma made me feel like she had all the time in the world to help me. Her friendliness and warmth were apparent from the moment she picked up the phone. Being a hairdresser I have people always asking who to recommend for holidays, I have already been recommending Emma. I could not be happier with the service she has provided. I would give her 20 out of 10 if I could.

Emma is quite simply - awesome. She is quick to respond, listens to what I have asked her and provided appropriate options and has gone way above and beyond any service I have received previously, and I travel a lot (normally). I have actively recommended her several times over the last week and will continue to do so. Emma Otter is a credit to Travel Counsellors.

Amazing support and enjoyable to do business with. Can’t recommend you highly enough.

Holiday Emma! Emma Otter has, on several occasions booked trips for myself and my friends. The experience from start to finish has always been absolutely seamless, straightforward and incredibly professional. This lady is the holiday Oracle! What she doesn’t know about travel, isn’t worth knowing, in my opinion. Travel counsellors are absolutely amazing at what they do, with 24/7 support and advice available on the (very handy) app, you are always up to speed with flight details/delays (sometimes even before they are announced at the airport), and this handy little tool makes travelling so much easier. I would never book with anybody else now. Thank you for everything you do Emma Otter, I salute you!!

Book your Holiday via Travel counsellors now! What can I say. Travel Counsellors personal customer service is head and shoulders above all the other travel agents. Your have your own knowledgeable travel agent. Peace of mind when booking your much needed holiday which is arguably now more important than ever.

Holiday Emma! Emma otter really does go above and beyond for your holiday needs. Fantastic service, polite, professional and really cares about all her customers. 5 star service every time

Emma Otter really is a fairy godmother when it comes to cruising. She has just saved us a lot of money again with another booking. Always prompt with our queries and adjusting bookings with FCC from cruise lines etc. Proactive, knowledgeable and total gem. Travel Counsellors should be proud to have a cruise specialist her calibre on their books.

Emma was recommended to me and now I see why! Who knew booking a cruise would be so much fun?! I feel like I had a good natter with an old friend, thank you!

Emma has booked several holidays and flights for my wife and myself. Her attention to detail is fabulous and she provides an outstanding bespoke service. I have recommended Emma to my friends, family and clients, all of whom have been delighted with her and the Travel Counsellor ethos. I will be using Emma’s services again in the future. She takes the stress and hassle out of finding the perfect holiday.

We had our flight cancelled the same day we were due to return home. Emma sorted it all out for us within about an hour of finding out our flight cancelled. We had nothing to do other than stay in Paris a little longer (what an hardship, not!). We didn’t have to pay anything else for the alternative flight Emma sorted it all out. Amazing service.

Amazing lady. We used her for a big family trip to Disneyworld. My father in law prides himself on finding the best deal and Emma beat him by almost £10k! Plus she was always on hand and arranged absolutely everything for us. Can't recommend her highly enough

What an amazing honeymoon we had! We were initially very indecisive about where we wanted to go and Emma helped us narrow down the choices and made some recommendations that only a holiday expert like herself would be able to recommend. I wholeheartedly recommend Emma and I would never go on holiday without her again.

Highly recommend using Emma. She has the patience of a saint and the organisation skills of an angel. Nothing is too much trouble, which is a refreshing change after dealing with our previous travel coordinators

Emma has shown great interest in our trip to see the Spanish Grand Prix and has come up with a good deal that we are very happy with. Emma has a lovely telephone manner and clearly knows the travel business very well. I will not hesitate to recommend Emma to my friends as and when the opportunity arises.

We used Emma for our family Holliday to Majorca, and the service we received was second to none. We had an amazing time and when issues came up Emma was there to help and the team behind her really give that personal touch. The app provided everything from quotes, travel documents and even updates on our flights to the minute. Thanks again Emma for everything.

Fantastic service taken out all the stress I feel like we're being spolit rotten by our treatment, nothing seems to be a problem and getting in touch with me while they are having their own family holiday goes above and beyond. Definitely will be recommending they have change booking holidays for us forever

A friendly approach, enthusiastic.... for the first time.... I found a person who actually sent quotes to me that were directly related to my 'wish list'. Emma also gave me options well within my spending limits.... and the option to spend up to my maximum limit. At no point was there a hard sell approach.... absolutely fabulous. Being able to chat outside of standard work hours was a blessing. All in all, I will certainly be contacting Emma in the future for future holidays. A big thank you!

Emma is absolutely amazing, she has booked a trip to America for us. I didn't know where to start!! she comes up with options you didn't even know were possible! to be honest we have probably been nightmare customers as we have changed our minds about 4 times on what we wanted but she has been quick, courteous and professional throughout and got us our perfect package. having someone like Emma to take all the stress out of the organising is a God send I cannot recommend her enough, I plan to use her for every holiday I ever book from now on and I cannot recommend her enough she is my travel angel. Thank you Emma!

Emma you have helped us find our perfect holiday that we are extremely excited about and cannot wait to go so thank you very much. Great experience from start to finish and feel very confident that our holiday is in great hands.

Nothing is too much trouble for Emma....she’s friendly, always cheerful and is a real support

Dear Emma on behalf of myself and my husband would like to say a massive thank you for all you did to make our holiday to porta pollensa a magnificent experience. my cousin organised it with your help we would definitely go abroad again thanks we will certainly recommend you and bob will never forget his 60th birthday

Emma was an absolute star with helping me book a surprise trip away for my fiancé’s 30th! She went above and beyond with making our experience the best it could be! As I asked for Prosecco on arrival at our hotel (which wasn’t there) we arrived home to a package with Prosecco In off Emma which was such a thoughtful thing to do! Would highly recommend booking with Emma as she will do anything and try anything to make it the best holiday you could wish for! We have also booked our honeymoon with Emma to the Dominican Republic and can’t wait!! thank you for everything x

Outstanding service. Nothing is too much trouble for Emma and she is always at the end of a phone if you should need her. It says a lot when she's converted 2 first time flyers within our party who could not praise her enough. I certainly know who I will be booking my holidays with going forward. Thank you Emma.

Emma was very responsive to our needs and nothing was too much trouble She explored so many options and exhausted loads of different avenues ( even when I kept changing my mind !!) She seemed to be highly tuned into our exact needs Very impressive 10/10

Emma, you are very patient - trying to organise 6 women with different "ideas" is like herding sheep - thank you for your patience and keeping looking for the right opportunity for us to have some "girl time" for a week in the sun. As always your customer service is fantastic. Thank you

We use Emma for all our trips, whether it's a weekend away or a family cruise, she is so passionate about what she does. wouldn't think about booking anything without her

Can I give higher than 10/10?! Emma was a very easy and helpful person to speak to and I have already recommended her and your company to several people. Thankyou Emma, we will let you know how we enjoy our holiday in the Isle of Man.