Based in Eccleston

Emma Otter

It's Nice To Meet You

Hello, I’m Emma, thank you for visiting my web page. I am your local Travel Counsellor, based from my home in Eccleston, near Chorley, where I live with my husband and two small children.

Travel has been my passion, since I started working as a trainee in a high street travel agency, at the age of 17. I have been fortunate enough to have worked in travel for over 15 years and joined Travel Counsellors in 2017, having taken some time off to start a family. I thrive on finding exactly the right holiday for my customers, and being an independent Travel Counsellor, means I can understand your needs and am able to make an unbiased recommendation, on the perfect holiday for you. Being a Travel Counsellor isn't just about being an experienced travel agent, but gives me the opportunity to use my expertise to tailor make bespoke holidays for my customers, backed by our own ATOL licence and full financial protection, no ifs or buts! I'm delighted to be a "Gold Travel Counsellor", which means I'm in the top 10% of Travel Counsellors worldwide.

I am a cruise fanatic! I love ocean cruises with my family, cruising as much as possible, though surprisingly our first cruise was only in 2018! I'm proud to be a recommended agent partner of the cruise blogger EmmaCruises, who books with me too and recommends me to her followers! It's a real compliment to have cruise experts and bloggers booking with me and recommending the great service they receive! I'd love to try a River Cruise soon and I have Alaska high on my wish list too!

I'm fortunate enough to have visited numerous destinations around the world, including the Caribbean, Europe, the Middle East and Indian Ocean. I'm a proud member of the Cruise Lines International Association and have trained extensively with numerous cruise lines to ensure that I can recommend the right cruise holiday to my customers.

I love to understand what my customers really want from their holiday, be it on land or sea and I always strive to exceed expectations. I treat every holiday as if it were my own, and want to ensure that every customer has a wonderful time, each time they travel.

As I work from home I can help arrange your holiday at a time that suits you, often out of office hours and also at weekends, this flexibility means that I can understand and find exactly what you are looking for, at your convenience.

I love my job and I am looking forward to helping you plan your next trip very soon.

“Explore. Dream. Discover” – Mark Twain


Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

First time cruising - where do you start?

19 May 2019

I shared my first cruise experience on my web page last year. It was our first cruise as a family and we had our reservations about whether cruising was right for us. So, how do you choose the right cruise for your first time? Well, let's drop the word 'cruise' from the equation, it takes the pressure off a bit, we are simply planning your "holiday" and we need to make sure we choose the right one for you. Have a think about what you enjoy doing on your holidays. Do you usually go for a "fly and flop" holiday? Do you normally choose an all inclusive, holiday village-type property? Do you love to embrace the culture, taking in the sights and sounds of the local area? Are we looking for something to keep your active teenagers happy, or somewhere to relax after a busy week exploring the Florida them parks? Cruising has evolved so much over the years and I can genuinely say that there is a cruise out there for everyone. The internet is a great place to start, though it is a minefield; after all, your idea of holiday heaven could be someone's holiday hell! So, let's start with the basics - who is going? Increasingly, we are finding "multi-generational" families travelling together, so we need to keep everyone happy, from the toddler to the grandparents. Most cabins accommodate 2-4 people, with the children on Pullman beds or a double sofa, though by booking early, we can often secure two interconnecting cabins with a door between the two. There are also some cruise lines with larger, 2 bedroomed or duplex suites, perfect for a multi generational family (or of course, we could find that the grandparents like their own space and will opt for a cabin elsewhere on ship!). Is it a "no fly" cruise from the UK or would you rather fly to your departure port and cruise from there? If you are sailing from the UK, you avoid the usual stresses of airports and baggage concerns, though if you are cruising towards Spain/Canaries or the Mediterranean, then expect some rough sea at the Bay of Biscay. If you usually experience travel sickness, then take some anti nausea tablets for the first day, you soon pass the rough sea and sail into beautiful, calm waters. It's also a good idea to opt for a midship cabin - this is right in the middle of the ship and therefore experiences the least movement. Remember, this is not a cross-channel ferry! The ships are fitted with stabilisers and you won't experience the motion you would expect on any other type of boat, so don't be put off by this. A no fly cruise would also include more days "at sea" - where you're not visiting any ports en-route to your first destination. Bear this in mind if you only have a week's holiday in mind. A fly cruise is perfect for those needing a shorter cruise, or would like to add on a pre or post cruise stay. Cruise and stay is popular in the Mediterranean, where we could have a beach stay in Italy or Spain, before cruising to the Mediterranean or in the Caribbean, where we could experiences the vibrant city of Miami or theme parks of Orlando, before cruising around the Caribbean islands. What sort of ship should I choose? Now this is the important bit! EVERY ship is different and ships also have their own star rating, so have a think about what you enjoyed most about your last holiday. Was it the vast array of restaurants, plentiful activities to keep the children entertained and fantastic choice of all inclusive dining? Or did your last holiday offer a more laid back pace of life, with a relaxed atmosphere and beautiful scenery? What standard of hotel most appeals to you? Do you enjoy dressing for dinner, or going with the flow and eating where and when you wanted? Do adult only areas appeal? Do you enjoy fine dining, art, cultural lectures or top class entertainment? Do you want to cruise on a smaller, more intimate ship, or do you love the idea of the larger ship packed with facilities and entertainment? Increasingly, we are seeing ships that cater for a mixture of guests, such as MSC, who offer a brilliant range of 4*+ ships, with their own luxury "yacht club", offering a premium service, for those wanting the best of both worlds. As a Travel Counsellor, with access to many different cruise lines, I can guide you through the different types of holiday on offer and as I get to know your likes and dislikes, can recommend a suitable cruise line, ship and destination for you. I'm a CLIA (Cruise Lines International Association) member too, which means I have the certification and expertise to know what cruise is right for you. We have ships accommodating under 200 to over 6,000 passengers, exploring all 7 continents, so as I mentioned before, there really is a cruise for EVERYONE out there. All you need to do is contact me for a friendly chat and I'll find the right one for you! Call 01257 752560.

Family Cruising

13 August 2018

Cruising has been on my bucket list for a while, so it was with much excitement that I cruised for the very first time with my husband and two children (aged 5 and 3) to the Mediterranean with Princess Cruises. We sailed on the beautiful Sapphire Princess on a balmy Summer evening and enjoyed our "sailaway party" with most passengers on deck enjoying the ship's band playing live music as we waved goodbye to a sunny Southampton. We then had three full days at sea to navigate our way around the ship before arriving in Barcelona on Wednesday. The Bay of Biscay is pretty choppy, and the ship did sway quite a bit, but none of us had any travel sickness. We had used the "cruise personaliser" in advance to register the children for kid’s club, arrange some treats and book some excursions in advance. This saved us time when we took the children to their children's club and they were both together in 3 - 7 age group. The activities for them were varied, with a different theme every day and high-quality facilities and crafts to keep them happy. When the ship is in port, parents have the option to go off the ship and children can stay for lunch (book in advance as numbers are limited), although for young children it's preferred that there is one adult on board with a pager, just in case. The days at sea were excellent, with a varied timetable of activities and events to satisfy all ages. From special interest lectures, bingo, line dancing, to art auctions, the list of activities was endless and there was never a point when we had nothing to do, unless we chose to do so! Princess Cruises have won awards for their food and it's easy to see why, the menu is changed daily and there are numerous dining options to choose from. We found that the "anytime dining" suited us perfectly, as we couldn't predict when we would like to eat, though the set dining times are still chosen by some, who are able to choose a set time for dining. We loved the Sterling Steakhouse and Sabatini's Italian restaurant, the two speciality dining options for just US$29pp. There's just one buffet dining option, Horizon court, which always varied the menu and offered excellent choices for breakfast, lunch and dinner. The pizza restaurant offers "the best pizza at sea" and was a firm favourite of ours. Barcelona is a beautiful and cosmopolitan city. The best way to see the city was a hop on, hop off bus, which took us to all the major sights and attractions, giving us a much-welcomed breeze as it was very hot when we were visiting. The hop on hop off nature enables passengers to choose which sites to get off and explore in more detail and the buses were frequent. The tour lasts two hours so is perfect for cruise passengers on a whistle stop tour. Civitavecchia is 90 minutes from Rome, so pre-booking an excursion or like us a "Rome on your own" excursion with the transport included is a must. A taxi will cost around €250 each way. Although we had an independent tour, we got lots of pointers from our tour guide. We were dropped off just outside the walls to the Vatican - the Vatican museum requires covered knees and shoulders so dress appropriately for this if intending to go inside. Livorno is the nearest port to Pisa and Florence - the heat beat us and we stayed on ship. It was quiet as many people were visiting the Leaning Tower and the beautiful city of Florence. You can see the Leaning Tower in an hour, then on to Florence to absorb the sights of Tuscany. Genoa is an attractive city with plenty of winding streets. We had pre-booked a "Portofino on your own" tour, offering transport directly from the ship to Portofino. The trips are usually by coach, but we had a note to say that as the roads were going to be busy, Princess took us by boat. What a treat to arrive in Portofino by boat, a fabulous, luxurious town with a main square containing cafes, bakeries and designer shops. It's not cheap, a coffee cost around £5 and a toastie £12, but you can't expect any different from this high-end celebrity favourite. Portofino is probably the most beautiful port I've ever seen, the multi coloured hotels and restaurants were once fishermen’s houses and were brightly painted so that the fisherman could still find their way home in the fog. Marseille is the gateway to Provence. Don't be put off by the industrial looking port, Marseille port is the biggest in Europe! However, once we caught the bus to the centre, we enjoyed shopping for all things Provence, from locally produced lavender to Marseillaise soap. There's a fabulous waterfront shopping mall "Les Terraces du Port" and another opposite "Les Docks", with some fabulous and well-priced eateries too. Gibraltar is a popular duty-free shopping stop. The high street was the same as in the UK, but with many duty free "discounts" on offer for cruise passengers. Perfumes/cosmetics etc were discounted by 10 - 12% off a high street price. More luxurious items including cameras and high-end jewellery had savings of 20%+ from the UK price. The sailaway party from Gibraltar was a lot of fun, with pomp and ceremony complete with British flags to wave farewell to Gibraltar as we sailed back to Southampton. Our cabin was a balcony grade cabin with bunk beds. These are meant for children aged nine upwards but as we know our children don't have issues rolling out of bed, we allowed them to sleep in the bunks. The categories of cabin on board range from inside without window, to ocean view (sometimes obscured view due to the location of the lifeboats) on to balcony, mini suite and suite level. We opted for a midship located cabin, which is the most popular as it offers easy access to the facilities and doesn't "roll" as much in bad weather. However, we also spent some time at the aft of the ship and really didn't notice additional movement in that location on our way back through the Bay of Biscay. We enjoyed every minute of our cruise and will be doing it again next year, cruising for families is excellent, with all the facilities of a top-quality hotel, but offering a chance to see numerous countries without having to unpack more than once. I found every member of staff went above and beyond to accommodate us and the children, it was obvious that the children were actively welcomed rather than just tolerated as they sometimes are in 5* hotels. Contact me to talk about your next family holiday, there really is a cruise ship to suit everyone.

My customer stories

Sent by John Bainbridge

The last booking was number 8 with Emma Otter. Brilliant service every time. Really appreciate the ease of access via various platforms and at 'out of office' times. Having also had cancellation issues it's reassuring to know someone is there to assist in the aftermath. "Book with confidence" is one of the TC buzz phrases which they back up in actions. Thanks Emma.

Sent by Alison Hodson

Sending a BIG THANK YOU your way, we've all had the most amazing holiday. Everything was so smooth from start to finish. We even got through Manchester airport and relaxed in the Escape Lounge, drink in hand - 45 minutes after arriving! All the hotels were utterly fabulous and to a really high standard and all in excellent locations. Singapore, Ubud and Nusa Dua ticked ever single box and suited us all perfectly. Our reunion with our daughter in Bali after 3 years was so lovely (and very emotional) and the hotel you chose for this was the perfect setting. Thank you so much. We've made so many memories and will definitely recommend your services to others.

Sent by L Short

Attentive & Speedy Just all round lovely 10/10!

Sent by Yvonne Murphy

We feel in safe hands with Emma

Sent by P F

Fantastic service. Great knowledge. Wonderful experience

Sent by S O Connell

Always helpful and patient and really knows her job thank you Emma

Sent by M Bessent

Emma is an absolute legend and if I can help it, I'd never leave the country without her looking after me and my family. 10/10!

Sent by S Dunwoodie

Emma has gone the extra mile in putting our holiday together! Her attention to detail is second to none and she has put together a truly exceptional package for our trip to Australia and New Zealand. I cannot recommend Emma highly enough. Thank you Emma and Travel Counsellors.

Sent by P Levy

I can’t thank Emma enough. Customer service excellent Customer focused Very helpful Listens to what you want and try’s to help you. Overall a great service 10/10!

Sent by C Teague

Emma is very enthusiastic and knowledgeable. She is more than happy to share her experience with clients. This was my first booking with Emma, but I feel sure it won't be my last. Excellent customer service.

Sent by K Ruane

Emma has been very helpful and proactive throughout and is very quick to respond to communications. Emma is also very knowledgeable about cruising and always happy to help with any queries - thanks Emma!

Sent by M Halliday

Fabulous travel consultant. Excellent knowledge and so warm and friendly. Will definitely use Emma for every booking I make - 10/10!

Sent by A Coleridge

Emma is SO helpful and spends a long time explaining everything necessary. Her knowledge really is priceless.

Sent by M C

Emma was absolutely fantastic couldn’t have asked for a friendlier or more helpful person to make our dream holiday come true. She couldn’t have made the booking process any easier for us exactly what we needed . Would recommend her 100% to anyone looking for amazing customer service. Thank you Emma

Sent by J Portanier

Very friendly, efficient and helpful. Emma goes the extra mile to help and would recommend 100%.

Sent by L Payne

Emma is very knowledgeable, friendly and super efficient! Thank you!

Sent by Adrian Meakin

Amazing knowledge and customer service. I always recommend Emma - she is s star!

Sent by A Hallett

Emma has been just fantastic. Being new to cruising I had lots of questions and Emma made me feel like she had all the time in the world to help me. Her friendliness and warmth were apparent from the moment she picked up the phone. Being a hairdresser I have people always asking who to recommend for holidays, I have already been recommending Emma. I could not be happier with the service she has provided. I would give her 20 out of 10 if I could.

Sent by Ian Venner

Emma is quite simply - awesome. She is quick to respond, listens to what I have asked her and provided appropriate options and has gone way above and beyond any service I have received previously, and I travel a lot (normally). I have actively recommended her several times over the last week and will continue to do so. Emma Otter is a credit to Travel Counsellors.

Sent by Stephanie Curnock

Amazing support and enjoyable to do business with. Can’t recommend you highly enough.

Sent by R Lambert

Holiday Emma! Emma Otter has, on several occasions booked trips for myself and my friends. The experience from start to finish has always been absolutely seamless, straightforward and incredibly professional. This lady is the holiday Oracle! What she doesn’t know about travel, isn’t worth knowing, in my opinion. Travel counsellors are absolutely amazing at what they do, with 24/7 support and advice available on the (very handy) app, you are always up to speed with flight details/delays (sometimes even before they are announced at the airport), and this handy little tool makes travelling so much easier. I would never book with anybody else now. Thank you for everything you do Emma Otter, I salute you!!

Sent by G Wallis

Book your Holiday via Travel counsellors now! What can I say. Travel Counsellors personal customer service is head and shoulders above all the other travel agents. Your have your own knowledgeable travel agent. Peace of mind when booking your much needed holiday which is arguably now more important than ever.

Sent by P Smith

Holiday Emma! Emma otter really does go above and beyond for your holiday needs. Fantastic service, polite, professional and really cares about all her customers. 5 star service every time

Sent by S Burns

Emma Otter really is a fairy godmother when it comes to cruising. She has just saved us a lot of money again with another booking. Always prompt with our queries and adjusting bookings with FCC from cruise lines etc. Proactive, knowledgeable and total gem. Travel Counsellors should be proud to have a cruise specialist her calibre on their books.

Sent by S Curnock

Emma was recommended to me and now I see why! Who knew booking a cruise would be so much fun?! I feel like I had a good natter with an old friend, thank you!

Sent by Alan Henderson

Emma has booked several holidays and flights for my wife and myself. Her attention to detail is fabulous and she provides an outstanding bespoke service. I have recommended Emma to my friends, family and clients, all of whom have been delighted with her and the Travel Counsellor ethos. I will be using Emma’s services again in the future. She takes the stress and hassle out of finding the perfect holiday.

Sent by Sonia Barlow

We had our flight cancelled the same day we were due to return home. Emma sorted it all out for us within about an hour of finding out our flight cancelled. We had nothing to do other than stay in Paris a little longer (what an hardship, not!). We didn’t have to pay anything else for the alternative flight Emma sorted it all out. Amazing service.

Sent by A Meakin

Amazing lady. We used her for a big family trip to Disneyworld. My father in law prides himself on finding the best deal and Emma beat him by almost £10k! Plus she was always on hand and arranged absolutely everything for us. Can't recommend her highly enough

Sent by M Bessent

What an amazing honeymoon we had! We were initially very indecisive about where we wanted to go and Emma helped us narrow down the choices and made some recommendations that only a holiday expert like herself would be able to recommend. I wholeheartedly recommend Emma and I would never go on holiday without her again.

Sent by S Rigby

Highly recommend using Emma. She has the patience of a saint and the organisation skills of an angel. Nothing is too much trouble, which is a refreshing change after dealing with our previous travel coordinators

Sent by C Simmons

Emma has shown great interest in our trip to see the Spanish Grand Prix and has come up with a good deal that we are very happy with. Emma has a lovely telephone manner and clearly knows the travel business very well. I will not hesitate to recommend Emma to my friends as and when the opportunity arises.

Sent by Barry McCarthy

We used Emma for our family Holliday to Majorca, and the service we received was second to none. We had an amazing time and when issues came up Emma was there to help and the team behind her really give that personal touch. The app provided everything from quotes, travel documents and even updates on our flights to the minute. Thanks again Emma for everything.

Sent by Rebecca Baybutt

Fantastic service taken out all the stress I feel like we're being spolit rotten by our treatment, nothing seems to be a problem and getting in touch with me while they are having their own family holiday goes above and beyond. Definitely will be recommending they have change booking holidays for us forever

Sent by A Dewhurst

A friendly approach, enthusiastic.... for the first time.... I found a person who actually sent quotes to me that were directly related to my 'wish list'. Emma also gave me options well within my spending limits.... and the option to spend up to my maximum limit. At no point was there a hard sell approach.... absolutely fabulous. Being able to chat outside of standard work hours was a blessing. All in all, I will certainly be contacting Emma in the future for future holidays. A big thank you!

Sent by Tracey Manley

Emma is absolutely amazing, she has booked a trip to America for us. I didn't know where to start!! she comes up with options you didn't even know were possible! to be honest we have probably been nightmare customers as we have changed our minds about 4 times on what we wanted but she has been quick, courteous and professional throughout and got us our perfect package. having someone like Emma to take all the stress out of the organising is a God send I cannot recommend her enough, I plan to use her for every holiday I ever book from now on and I cannot recommend her enough she is my travel angel. Thank you Emma!

Sent by L Barrow

Emma you have helped us find our perfect holiday that we are extremely excited about and cannot wait to go so thank you very much. Great experience from start to finish and feel very confident that our holiday is in great hands.

Sent by J Dewhurst

Nothing is too much trouble for Emma....she’s friendly, always cheerful and is a real support

Sent by K Morton

Dear Emma on behalf of myself and my husband would like to say a massive thank you for all you did to make our holiday to porta pollensa a magnificent experience. my cousin organised it with your help we would definitely go abroad again thanks we will certainly recommend you and bob will never forget his 60th birthday

Sent by L Parry

Emma was an absolute star with helping me book a surprise trip away for my fiancé’s 30th! She went above and beyond with making our experience the best it could be! As I asked for Prosecco on arrival at our hotel (which wasn’t there) we arrived home to a package with Prosecco In off Emma which was such a thoughtful thing to do! Would highly recommend booking with Emma as she will do anything and try anything to make it the best holiday you could wish for! We have also booked our honeymoon with Emma to the Dominican Republic and can’t wait!! thank you for everything x

Sent by L Collier

Outstanding service. Nothing is too much trouble for Emma and she is always at the end of a phone if you should need her. It says a lot when she's converted 2 first time flyers within our party who could not praise her enough. I certainly know who I will be booking my holidays with going forward. Thank you Emma.

Sent by D B

Emma was very responsive to our needs and nothing was too much trouble She explored so many options and exhausted loads of different avenues ( even when I kept changing my mind !!) She seemed to be highly tuned into our exact needs Very impressive 10/10

Sent by Nicola Taylor

Emma, you are very patient - trying to organise 6 women with different "ideas" is like herding sheep - thank you for your patience and keeping looking for the right opportunity for us to have some "girl time" for a week in the sun. As always your customer service is fantastic. Thank you

Sent by S Lees

We use Emma for all our trips, whether it's a weekend away or a family cruise, she is so passionate about what she does. wouldn't think about booking anything without her

Sent by A Gray

Can I give higher than 10/10?! Emma was a very easy and helpful person to speak to and I have already recommended her and your company to several people. Thankyou Emma, we will let you know how we enjoy our holiday in the Isle of Man.

Sent by M Arkwright

10 out of 10! Brilliant - made everything easy

Sent by Damian Greenwood

Emma is incredibly patient, helpful and knowledgeable. I wouldn't dream of arranging the finer details of a family getaway ever again, knowing that Emma is at the other end of the phone. 10/10 on every level, from Damian & Family

Sent by Ross Woodcock

Emma was great and easy to work with to arrange our dream honeymoon and utilise the Honeymoon gift registry for our guests to contribute a gift towards our trip. She gave us some great tips and ideas and was flexible to work out the best flights/accommodation for our budget and expectations. We would definitely recommend Emma and Travel Counsellors for a hassle-free way to book your holiday.

Sent by Natalie Grindrod

Emma arranged our honeymoon and it was amazing from start to finish, we are so pleased we had Emma to create our perfect holiday. We will definitely be back soon to book another holiday, top class service. 5* Thank you

Sent by J Liptrot

5* What can I say! We have just spent the most wonderful holiday in Thailand, 4 nights Bangkok, 4 nights Phuket, 2 nights at Elephant Hills and 5 nights Koh Samui. Every hotel was superb, flights fab and transfers waiting for us at every destination. Emma has been with us every step of the way from booking to arriving home to a bag on the doorstep with milk, bread etc. What a service! We have loved every second Emma and thank you.

Sent by F Smith

Thank you Emma for having the patience of a saint while I asked you to run different variations of the same holiday! We really appreciated all your knowledge and recommendations as this was exactly why we chose you! 5*

Sent by M Pownall

Just got back from an amazing trip to Lapland. Emma went above and beyond to arrange our trip. We would recommend her to anyone who wants a stress free holiday and will definitely be using her again. Thank you Emma.

Sent by N Hubbard

Emma has been amazing throughout the whole process and made finding a holiday so exciting. I didn’t know where to start and she helped me every step of the way. I would recommend her to anyone.

Sent by J McGarry

Thanks so much Emma for booking us what has been a fantastic and thoroughly enjoyable holiday in Ibiza. We would recommend the place for sure. Thanks also for the "Welcome Home" goodie bag. Nice touch xx

Sent by Vicki Whitehurst

Just back from a fab 11 night stay at a great all inclusive in Ibiza. The whole booking process was made painless for us. I couldn't get my head around not having to sort anything ourselves such as checking in, choosing seats etc as Emma did it all!! Emma even contacted the hotel to ensure the children's room was adjoining and that we were close to the other family we had booked with. The welcome home food package was so appreciated too. Would highly recommend - Thanks again Emma xx

Sent by Sue Noon

Emma recently went way above and beyond our expectations when our flight to our timeshare in Madeira was unexpectedly aborted on landing due to high winds. Even though she hadn't booked the flights for us, Emma sprung into action! We found ourselves stranded back at Manchester airport with no holiday and Emma then spent the next few hours searching for a new holiday for us and we thought that our holiday plans would be left in tatters. Later that morning we had a brand new holiday, within the exact budget and returning on the same day our car park would run out. Not only that but Emma actually came to our airport hotel with all the documents we needed for our holiday. To say we were delighted to see her is somewhat of an understatement! The following day we left for a wonderful 12 days in Tenerife! If we hadn't experienced this for ourselves we wouldn't believe that this would be possible. Emma is a truly dedicated professional in her role as Travel Counsellor and we happily recommend her services to anyone who is considering travel of an kind.

Sent by Martine Rogerson

"Fantastic Service, so looking forward to our holiday, Emma understood exactly what we wanted straight away and the holiday selection ticked all the boxes. It was so easy to make our choice. Shall be using her services again. We keep telling everyone about the excellent service. Well Done Emma. Martine and Steve".

Sent by Linda Bailey

Emma was a joy to book with. She guided us through the cabin choices on board and made the whole booking process very easy and seamless.

Sent by Stacey Langlois

Emma had been fantastic in helping us plan our wedding abroad, we couldn't have done it without her!

Sent by Sarah Lea

This Lady is Fabulous!!!!!! I wouldn't even consider a holiday without booking through her!! We recently booked a fabulous well priced Disney package through her, including character meals, restaurant reservations, everything! Which unfortunately due to illness we had to cancel - Emma went above and beyond to sort everything out for us and took the headache out of it all. Fabulous service, second to none! Please do not hesitate to contact her - you will not find better!

Sent by A Henderson

Very thorough and prompt. Communication is first Class. Will definitely be recommending Emma to my friends, family and colleagues.

Sent by Vicki Whitehurst

First time using a travel counsellor and most definitely won't be the last. Emma was very helpful, knowledgeable and patient throughout.

Sent by R Lawrence

Cannot recommend Emma enough!!! Found us an amazing "Santa's on his Way" holiday in Lapland this December - will be a wonderful surprise for our two little people

Sent by G Catterall

Very happy with Emma's care and diligence helping me organise my Father's trip to America. Thank You 10/10

Sent by Vic Johnstone

A star is born Emma Otter .....My wife and I rang Emma to try and get a couple of weeks away in the sun, this is when Emma Otter came into action and she fixed us with a beautiful 20 days away to the Sun ???? for a very affordable price. Thank you Emma for finding a dream holiday for us. Great service made it so easy for us.

Sent by G Lea

Really Really great service and advice - thank you. We would definitely use Emma again and have already recommended her to friends.

Sent by Sara Bannerman

Emma was very friendly, knowledgeable and found us the perfect flight times. Will definitely use again, 10/10!

Sent by O Cordwell

Fab service, managed to arrange our holiday after a lot of faffing from me and secured the particular room we wanted in the hotel that no other holiday agent could do! Very excited for July! Thanks Emma

Sent by K Holland

Thank you so much Emma! Highly recommended. Fantastic service. Answered all of our questions and found a trip that was perfect for us. 5 star service!