The travel industry has changed. So have we. Travel Counsellors

Vicki Thompson on 24 July 2025
The travel industry has changed. So have we. Travel Counsellors Gone are the days when travel agents were seen as the middlemen. Today, we are navigators of complexity, problem-solvers, sounding boards, and safety nets. Travel has become more unpredictable, more nuanced, and let’s be honest, more overwhelming for the average traveller. Flight changes, weather disruptions, global uncertainty, digital overload… the DIY approach doesn’t cut it like it used to. And yet, behind every “I’ll just book it myself” is someone: – Panicking in an airport when their flight gets cancelled – Struggling to juggle school holidays and annual leave – Wasting hours researching only to feel more confused – Losing money on bookings they thought were protected That’s where we come in. Real people, offering real support. I’m not here to throw random links your way. I’m here to ask the right questions, understand what matters to you, and build something tailored, with clarity, confidence, and protection baked in. We’re no longer just about booking flights and hotels. We’re about creating time, space, ease, and peace of mind, especially for families and busy professionals who don’t have the time to get it wrong. And let me tell you, the demand for what we do is only growing. I feel prouder than ever to be part of this industry, because I see the value we bring, not just when things go perfectly… but when things don’t. That’s when it really matters. That’s when we really matter. So here’s to the travel professionals showing up, adapting, and making a real difference in people’s lives – one trip at a time.