Whether you want to embark on a family adventure with enriching shore excursions, feast in gourmet restaurants, relax watching concerts under the stars or be entertained by spectacular stage shows, there’s a perfect cruise for everyone. And the best bit is how you get there. With over 20 years experience building incredible cruise holidays for thousands of delighted customers, our experts will find something special just for you.
If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.
Sent in by Lucien Desmarais
GUILDFORD, 21 May 2020
I consulted Jenny Cookman to organise what can be described as being quite a difficult holiday arrangement. My holiday plan included not only return flights to Canada with accommodation in Vancouver BC but also to book domestic Canadian flights (plus accommodation), for a dear friend and I who planned to travel from Kelowna BC to Iqaluit NU (a remote part of Canada which can only be reached by air). Coordination, time matching, allowances for flight changes, time zone differences, etc are all paramount in bringing a plan such as this to fruition. I found Jenny to be extremely capable in getting the plan to come together seamlessly. Sourcing cost effective flights and savings on accommodation was done with ease having Jenny in control. Jenny is a wonderful, professional and pleasant person to work with and deserves the highest recommendation. Thank you so much, Jenny! Lucien Guildford, UK
Sent in by Ebony Perry
BRAINTREE, 25 May 2020
So relieved that we chose to book with Yolly as having seen so many people saying about being on hold for hours on end to companies trying to reschedule their holidays. Yolly changed mine and the process was so simple, I emailed her and she called me straight away and got it sorted within an hour or so! Was literally no hassle at all. So nice being able to contact her whenever I need to and not just mon-fri 9-5. I would never book a holiday any other way now!
Sent in by Trude Scott
Weybridge, 20 May 2020
Guy was very helpful and creative in organising a family trip for 5 couples travelling from both US and UK to the Baltic. He then was, and continues to be, extremely helpful throughout the covid19 pandemic crisis and its impact (and ultimate cancellation) of the trip. No complaints at all - thanks Guy!
Sent in by Christine Goodwin
Kent, 20 May 2020
Suzanne offers a great personal service, no question goes unanswered. She did a fantastic job booking our group for my wedding and our honeymoon. Highly recommended.
Sent in by Paul Wood
Chelford, 23 May 2020
Alison has been fantastic helping us through the difficult decisions the pandemic has caused. She has kept us well informed of any developments affecting our honeymoon and assisted with the smooth re-booking once it became clear we could no longer travel, at no additional expense, matching every detail of the original trip. Thankfully we are still looking forward to the trip of a lifetime and are incredibly grateful for the support during a difficult time. Thanks Alison
Sent in by H Dickman
Margate, 23 May 2020
Fantastic! Jade has rescheduled our holiday for 13 of us to next year and we didn't loose a penny. Nothing too much trouble. As I said, FANTASTIC!
Sent in by Richard Cox
Datchet. Berkshire, 22 May 2020
Marilyn and I are absolutely delighted, how you to continue to look after us. I have therefore coined a motto for you, as follows; Care, concern, consideration Chisholm I shall expect to see this on future correspondence and your business cards!
Sent in by Mark Grineaux
Southam, 20 May 2020
In March we were in India on a special trip to celebrate my special birthday and surprised to be told in the middle of the holiday, that it was not advisory to continue to the second half of the trip, on safari as the resorts were likely to close and India may close its borders at anytime due to the Coronavirus and that they had phoned our travel agent that afternoon recommending that we return home as soon as possible. Within ten minutes of the news the Cavalry came roaring in, Suzanne rang me on my mobile . Within ten minutes we were booked on the flight and within 24 hours or so we were back in our home here in the Midlands. What a relief and I might have saved a few quid by booking on the internet, not that I am inclined to anyway and could then have been in the situation of some of our friends currently in lockdown in New Zealand or Australia and others in Spain and the Maldives why would you want to do that to yourself.
Sent in by Ben Lugg
Northampton, 24 May 2020
Charlotte was fantastic with advising and helping organise our honeymoon to Italy. Listened to what we wanted and arranged a fantastic time table to get us to see what we wanted. Unfortunately due to the pandemic we were not able to go but I am so pleased we had Charlotte there to keep us informed on the situation, helping with our options and getting us our refund. She helped give us peace of mind and took the worry of our shoulders. I can highly recommend for anyone planning a trip. You won't be disappointed. We will be using again.5* Thank you for your hard work and communication at all times.
Sent in by Emma Grantley
Hull, 25 May 2020
Have never used a travel counsellor before but in a time when the travel industry has been turned upside down I have never been so thankful that I did. Initial booking of our holiday last year was quick and easy but when I contacted Helen to ask about the possibility of moving our holiday to next year during her busiest time of helping those affected by the pandemic I was expecting a delay in hearing back of her. Instead she responded immediately upon picking up my message and within an hour our dates were changed, with no fee incurred and nearly £1k saving off what I had priced it up to be. Helen goes above and beyond to ensure that you’re happy, saving time, stress and money, we highly recommend her.
Sent in by Michelle Fisher
Brackley, Northamptonshire, 24 May 2020
Nic arranged the flights for our daughter’s internship programme in South Africa this year. Her professional and friendly approach coupled with her knowledge of the details was very welcome in advising us on the flight options and other aspects of travelling such a long way away. It was very reassuring during the time of planning and booking to have someone who personally and promptly answered all of our many questions and tailored the flights to suit us. It also set our minds at rest that there was additional support available through Travel Counsellors at any time. Considering the circumstances that we now find ourselves in with Coronavirus affecting travel around the world and our daughter still far from home, it has been particularly reassuring to know that there is someone still checking the flight situation, re-booking cancelled flights and available for advice and support as she plans her return journey. Thank you Nic.
Sent in by Karen McShane
Edinburgh, 22 May 2020
I was previously let down on our once in a lifetime family holiday to Florida by the collapse of Thomas Cook. Trying to rebook the same holiday was proving to be difficult as i was unable to get new flights that suited and dates that matched the hotel we wanted to stay at. I contacted Dave from travel counsellors looking to re book everything from flight, 2 bedroom suite, atttaction tickets to transfers. Dave was very helpful and understanding all our needs. He managed to find everything i asked for at a great price. He definitely went over and above any other travel agent i had tried. He helped with everything right down to the last minute. Making sure i had printed everything off and where i would need to go when we changed flights to booking our seats on all the flights so i didnt need to worry. While we were away on holiday one of our flights home, the company went in to administration. Dave was at the time away on his family holiday but took the time out to find us new flights, reschedule our transfers and call me to advise what had happened. I was so greatful for him helping us at that time. He also kept me updated on issues with Covid19 ( we were there beginning of March, left 2 days before the borders were closed) as things were rapidly changing back home and we were in th US. He made sure that each flight was still leaving on time and updated me with changes to gates etc. I cannot thank him enough for everything he done to make sure our holiday went as smoothly as it could. Thank you so much Dave
Sent in by Marian Allder
Coventry, 20 May 2020
Suzanne has provided a personal and bespoke service that has served us very well at a very competitive price. We have and will continue to recommend her ( and Travel Counsellers) as a first class service.
Sent in by Hollie Styles
Bromsgrove, 23 May 2020
So honeymoon is not happening (surprise) in June but our agent is working hard to move everything in our tailor made dream honeymoon, including excursions, to June 2021. I've seen people having issues contacting the bigger reputable companies and one has taken their phone number off the website so you CANNOT contact them to change or request a refund. The joy of using a Travel Counsellor is that it is their business, so they care and they go the extra mile to deliver a personal service! I spoke to our agent 3 times yesterday about various aspects of our holiday and to confirm all responses received and awaited. It may be stressful but I feel fully appraised of what's happening and can call if I have any questions. Can not recommend enough Travel Counsellors and supporting local business. If anyone needs an agent, let me know! Happy to recommend!
Sent in by Lynda Pearson
Dudley, 20 May 2020
Suzanne Barney always does a fabulous job finding us the holiday that we want. It's so lovely having the personal touch! We have always been able to go on holiday knowing that everything has been dealt with which makes it the stress free holiday that we want!
Sent in by Heidi Chilton
Hertford, 21 May 2020
We were personally recommended Ria’s travel counselling services and she has exceeded all our expectations! When we started to think about booking a trip to Disney Land, the sheer amount of companies and options available was overwhelming, we’re so glad we had Ria to talk us through it all. Ria completed extensive research for our trip (which would have been quite exhausting with full time teaching jobs, two kids and a dog in the mix!) and got us the very best price for our travel, accommodation and on-site activities. We were fully updated at each step with personal and friendly calls, emails and cards and even in these uncertain times, we felt confident that our holiday (and payment) was in safe hands! Thank you Ria, we look forward to booking with you again soon! Heidi and Adam
Sent in by Susan MCMANUS
Coventry, 20 May 2020
Suzanne was absolutely brilliant in managing to bring us home safely from thailand when we got stuck there with the corona Crisis. As airlines stopped flying and hotels closing, Phuket being closed off she managed to go over and beyond the call of duty to find us flights back, keep us informed and fly us home. Thanks Suzanne, you did a brilliant job !!
Sent in by Helen Noakes
Stansted, 20 May 2020
Marguerite was such a positive and perfect agent to help me find a good ticket to Greece in these crazy time. She superbly researched all aspects and technicalities I needed to know and she gave sound and realistic advice. I will definitely be booking my future travel with Marguerite and recommend my yoga groups and retreat attendees to her. Thank you ????
Sent in by Jane Beck
Brighton, 22 May 2020
oday I booked a holiday with Simone for myself and my husband. I know her from a history of booking holidays when she worked for a well known travel company. I was delighted to learn that Simone is a independent travel agent working under the umbrella of ‘travel counsellors.’ Anyway, I have become disenchanted with the large chains of travel agents who take your money and then lose interest. In these harder times of trying to get refunds agents are not keen to offer sympathy, money or advice. Simone is full of sound advice (she has worked in the travel industry for 29 years). She is both efficient and professional and obtained a good price for my booking. Thank you Simone.
Sent in by Joanne Golds
BRIGHTON, 22 May 2020
Simone was fabulous in finding our dream holiday. She knew exactly what we wanted and as a result, we had a holiday we will be talking about for a lifetime. Thank you Simone! 1 Comment
Sent in by Sarah Dawson
Hull, 24 May 2020
Lisa had booked us a holiday for this Summer. When I messaged her to say I was worried about what would happen to our holiday because of the Corona Virus, and can we re book etc, she was so helpful. Lisa put my mind at rest, answered all of my questions, got in touch with Jet 2, and re booked our family holiday for next year. I am so relieved that I asked Lisa to help with our holiday, I wouldn't have known where to start. Lisa has given me lots of advice and tips and made booking a holiday completely stress free and enjoyable, and is always there if I need to ask anything. Cannot recommend Lisa enough. thank you.