Whether you want to embark on a family adventure with enriching shore excursions, feast in gourmet restaurants, relax watching concerts under the stars or be entertained by spectacular stage shows, there’s a perfect cruise for everyone. And the best bit is how you get there. With over 20 years experience building incredible cruise holidays for thousands of delighted customers, our experts will find something special just for you.
If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.
Sent in by Marie Ramira
Brighton, 26 November 2021
I couldn’t recommend Clare from Travel Counsellors enough! It’s such a weight off my shoulders to know she is looking after my booking and has already done the hard work in making sure I know everything there is to know. Which is a lot at the moment thanks to differing Covid requirements! Thank you Clare x
Sent in by Darren Clyde
Huntly, Aberdeenshire, 27 November 2021
My Travel Counsellor, Jayne Musgrave, is outstanding, even for a business trip she put together a package that was a great experience. Where she really earned the fee was when it all went wrong, she knew what was happening even before the airline notified me and as the notification got to me, she had already WhatsApp’d me with the new revised plan, in this case an overnight hotel booking and rebooked flights. When the rebooked flights were delayed she has kept in contact, so what could have been a lonely and stressful experience was actually quite relaxed. Travel Counsellors is the insurance policy you never knew you needed. (They can also arrange your travel insurance).
Sent in by Ken Gamble
Cheltenham, 27 November 2021
Abi was very, very helpful with planning and booking our winter break and we're really looking forward to it!
Sent in by Sara Bowden
Stockport, 26 November 2021
Extremely knowledgable, and have to say extremely patient during these difficult and frustrating travel times
Sent in by Edward White
Eastleigh, 26 November 2021
First class service
Sent in by Sam Halford
Manchester, 27 November 2021
Fiona has been fantastic since day 1. Thank you for everything
Sent in by Alex Lee
Ruddington, 26 November 2021
Fantastic service and knowledgeable would recommend to everyone x
Sent in by Stuart Godman
Sibford Gower Warwickshire, 27 November 2021
World class service from somebody is so passionate about ensuring you have a great holiday. So dedicated and focussed on ensuring all boxes are ticked pre, during and post holiday - truly exceptional service. Well done Dawn!!
Sent in by Nick Horsley
London, 26 November 2021
Helpful, Knowledgeable, flexible and overall great service - Highly recommend using Martin and will do again in the future - 10/10
Sent in by Carol Barnes
Neston, 27 November 2021
Stephen is helpful and supportive through out, answering any questions immediately- Very knowledgeable and professional. I highly recommend!
Sent in by Christopher Stacey
Rayleigh, 27 November 2021
Abi is very helpful and friendly, a pleasure to deal with!
Sent in by David Firth
Henfield, 26 November 2021
Clare listens to what her client wants and makes sensible and relevant suggestions. She offers thoughtful alternatives and options and deals with the endless questions patiently and quickly. Nothing is too much trouble and Clare goes out of her way to make planning the trip as easy as possible.
Sent in by Rachael Constable
Market Rasen, 26 November 2021
My goodness this lady knows her stuff!!! After days of trawling the Internet for holidays I felt overwhelmed and unsure of where to invest our money to get what we wanted as a family. Thankfully a friend suggested calling Amanda, that was the best thing I did!! She’s patient, took her time getting to know what our preferences are, dislikes and likes, priorities and dreams, she then knew instantly where to suggest, a perfect fit to balance all wishes. She's so accommodating and helpful, nothing is too much trouble, she went the extra mile for us to tailor the whole holiday from flights to transfers etc. Then there's the price.... She saved us money!!By booking a bespoke holiday through her, we saved and got exactly what we have been looking for!!! Thank you, Amanda, we look forwards to planning future trips and making lots more investment in our memories, with your help
Sent in by N Franks
Staffordshire, 27 November 2021
Lisa is so efficient, helpful and knowledgeable and on top of that is a lovely person to deal with. She made organising a surprise trip to Iceland a pleasure and we are all looking forward to the adventure she has organised for us. I would definitely recommend Lisa every time.
Sent in by Charlotte Whyman
Nottingham, 26 November 2021
Sam has been fantastic, she has been so patient with me (took a long time making a decision!) and nothing was too much trouble for her. She has spent time looking at different options for us and when I did make a decision, Sam made all the arrangements the same evening and booked us our holiday to celebrate my birthday next year. I would recommend Sam without hesitation.
Sent in by Sarah Patterson
Romsey, 27 November 2021
Jane is so lovely and always helpful, we thoroughly recommend her.
Sent in by Andrew Oxley
Kilham, 27 November 2021
Jason gave us a few options and advice on the different types of cruise ships. Even though we have been on a few now it's always good to get his advice and guidance. Came up with a price that matched the big companies but with a personal and friendly service. Thanks.
Sent in by Andrea Crossan
Belfast, 27 November 2021
Fiona went over and above to help us make our booking hassle free.
Sent in by Malcolm Farrell
Poole, 26 November 2021
Thanks to you Sally, Trish and I had a terrific holiday recently in Tenerife. When we first decided on a winter break, we told you what we would like , you then ensured all our needs were taken care of . The Hotel you recommended was excellent, with staff being so friendly and making sure we enjoyed our stay . The flights and taxis all went according to plan . Even the weather was spot on !! We cannot thank you enough and will certainly be booking our next holidays with you and definitely recommending that our friends and family use you in future for arranging their holidays. So again a massive thank you Sally.
Sent in by Jana O'Regan
Ilkley, 26 November 2021
I am so grateful for John being recommended to us a few years ago. His customer service, people skills are exceptional. He listens and tailors our holiday around our needs and wishes. He is always there if we need any help with paperwork, admin, or just answering our questions. He is the Simply THE BEST. Thank you John Ryrie for everything you have done for us so far.
Sent in by Claire Layton
Banbury, 27 November 2021
Very helpful, knowledgeable and quick to respond to my queries