Book with confidence

22 June 2021

We always care, we're always there

Your own independent travel consultant looking after you – you'll never be passed from pillar to post. Your Travel Counsellor will personally and proactively manage your travel arrangements.

Our promise to you

With our Flexible Promise, you’ll have greater flexibility to make amendments to selected Travel Counsellors holiday packages without any penalty. You can rest assured that if your travel plans are disrupted, you’ll be able to change your holiday to different dates or destinations without having to pay for the arrangements to be made – I’ve waived my usual amendment fees.

What is it? Greater flexibility to make amendments to selected Travel Counsellors holiday packages without any penalty.

Why it matters: If Covid-19 disruption strikes, you’ll be able to change your holiday to different dates or destinations without having to pay for the arrangements to be made – I’ve waived my usual amendment fees.

Terms and Conditions:

Valid at any time up to 7 days before departure

Applicable on selected new Travel Counsellors Package bookings made under our ATOL 6751 (see Booking Terms) for travel within 12 months of the booking being made

Your revised travel date must be within 11 months of the original departure date Excludes packages on low-cost airlines and cruises

Any additional costs between the original travel costs and those of the amended travel arrangements will be payable

I can confirm whether the Flexible Promise applies at the time of booking. All offers and policies may be withdrawn at any time.

You're in safe hands

Our independent Financial Trust and ATOL bond offers protection on every element of your booking. And we’ve been named MoneySavingExpert’s number one travel company for looking after customers during the COVID-19 pandemic.

Our Trust Account

What is it? A separate Trust Account, where any monies you pay towards the cost of your holiday package are safeguarded until after your return from holiday.

Why it matters: You’ll have one of the highest levels of financial protection available on the market Your money will be fully protected and accessible in the event of a supplier failure Unlike other travel companies, you’re covered no matter whether you have booked a package holiday or just a flight, hotel stay, car hire or even airport parking You’ll have support to minimise disruption if you’re already abroad

Our ATOL

What is it? A financial protection scheme protecting most air package holidays sold by Travel Counsellors, run by the UK Civil Aviation Authority (CAA), and backed by the UK Government.

For every passenger Travel Counsellors carries, we make a payment to the scheme which is held in a fund managed by the Air Travel Trust.

Why it matters: If a travel business with an ATOL ceases trading, this fund is used to repatriate or reimburse the cost of repaying for the affected parts of your trip. You’ll have support to minimise disruption if you’re already abroad. If you aren’t able to travel, a full refund for the cost of your holiday will be provided.

We are built on personal relationships

We have collated some frequently asked questions from our customers, which aim to guide you through the latest announcements.

The human touch that makes us different

We’ve missed exploring the world, so much so that we can think of no better way to rekindle our wanderlust than sharing our film featuring a poem performed by Tony Walsh.

PCR testing

The requirement for a PCR test prior to departure will depend on the rules of the destination that you are travelling to, which is something that I can advise you on at the time of booking and keep you updated on until you travel. I can provide you with details of government approved PCR test providers, for both prior to departure and whilst you are abroad, some of which are offering savings on their usual prices.

Under the traffic light system, you may require evidence of a negative Covid-19 test taken within three days of your departure back to the UK, depending on your travel destination.

You may also be required to undertake additional tests (PCR or lateral flow) on your return. I can advise you on the requirements relevant to your booking.

Insurance

We have also reviewed Covid-19 insurance providers and can now offer an even more comprehensive set of cover options including cancellation cover should you need to self-isolate within 14 days of departure.

What is it? Important. You must take out travel insurance as soon as you book your next trip. I will be pleased to talk through the enhanced travel insurance options provided by our partner, Rock Insurance.

Why it matters:

You’re covered before you travel, should you need to cancel your trip due to:

Being instructed to self-isolate by the Test & Trace system within 14 days of departure

A member of the insured's household having a positive COVID test within 14 days of departure

Being refused boarding at your UK airport regardless of if you then test positive or not

You’re covered during your trip should you fall ill with Covid-19:

Cover is available should your hotel need to close as a result of Covid-19

Medical Cover is available if you become ill with Covid-19 whilst overseas Cover is available if it becomes medically necessary to bring you home

Cost of additional accommodation and travelling is covered if you contract coronavirus whilst abroad

Terms and Conditions:

Please see Policy Wordings for full details: Classic, Premier & Ultimate

This is a travel insurance policy and not a private medical insurance. This means there is no cover for any medical expenses incurred in private medical facilities if it has been confirmed that medically capable public facilities are available.

Get in touch today to discuss the travel insurance options available to you.

Travel Counsellors Limited is an appointed representative of Rock Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority.

We've got the stars

Throughout this period the positive feedback from our customers, who have been able to regularly speak directly to their personal Travel Counsellor, really does highlight that now more than ever, trusted relationships matter. So much so that Travel Counsellors continues to be rated 5 stars on the global customer review platform, Trustpilot.

As always, we are here to help you plan your next adventure, and ensure that when the time is right, you can enjoy a well-deserved break away, or a trip to do business again, safe in the knowledge that when you book with Travel Counsellors, you can book with confidence.