Book with confidence

05 May 2020

It’s so important to feel safe and confident when it comes to making future travel plans. As a business that places customer care and wellbeing at the heart of everything we do, this is really important to us too. That’s why, when you book with your personal Travel Counsellor, you can rest assured that you will have the choice, flexibility and bespoke service that promises complete peace of mind when looking forward to your well-earned break or business trip.

Here are the reasons why when you book with Travel Counsellors, you can book with confidence:

Flexibility

Flexible options - When booking with your own personal Travel Counsellors you will be guided through the most flexible options offered by our travel partners, helping you to minimise any issues should any future changes or cancellations be required.

TC Flexible Promise – Furthermore, we are proud to be able to offer our own unique flexible guarantee which means when booking a selected TC package, you can benefit from free amendments up to eight weeks before departure*.

Protection

TC Trust - When you book your travel package though your personal Travel Counsellor, your money is protected by our unique ATOL-supported financial trust, which safeguards you from the failure of any supplier involved in your booking.

Travel Insurance – It’s also important that you are insured for your trip and your Travel Counsellor is on hand to offer advice. For example, checking your current or proposed policy carefully as some providers have updated their policies to exclude disruption caused by the COVID-19 pandemic.

Support

Keeping in touch - With over 1,900 individual Travel Counsellors in seven countries including 24/7 Duty Office support, you have access to a global community of experienced travel experts, and your own personal travel advisor will always be at hand should you need them, whether that be by phone, text, email or via our very own myTC app.

Staying informed - We stay abreast of the latest Foreign & Commonwealth Office (FCO) travel advice. And whilst the most recent updates currently advise against all but essential travel from the UK, it of course doesn’t mean we will never travel again, and we’re here to keep you updated as we look forward to when the world re-opens once more.

Inspiration

Tailored to you - Your personal Travel Counsellor is on hand with the expertise and information to inspire your next adventure and can create tailor-made, bespoke itineraries that will make your trip truly personal to you.

Added value – We’re a business built on relationships and work very closely with a wide range of travel partners, so that you have access to an abundance of amazing offers and ‘little extras’ to destinations across the globe.

Care

Relationships matter - Throughout this period the positive feedback from our customers, who have been able to regularly speak directly to their personal Travel Counsellor, really does highlight that now more than ever, trusted relationships matter.

Always here - If your plans need to change for any reason you can always rely on the personal touch – whether that’s to amend a booking or ensure you return home quickly and safely when you need to.

As always, we are here to help you plan your next adventure, and ensure that when the time is right, you can enjoy a well-deserved break away, or a trip to do business again, safe in the knowledge that when you book with Travel Counsellors, you can book with confidence.

*Terms and conditions: Applicable on selected new Travel Counsellors Package bookings (see Booking Terms for details) for travel between September 2020 and March 2021. Revised travel date must be within 11 months of the original departure date. Any additional costs of amended travel arrangements will be payable. Your Travel Counsellor can confirm whether the offer applies to your booking.