It’s so important to feel safe and confident when it comes to making future travel plans. As a business that places customer care and wellbeing at the heart of everything we do, this is really important to us too. That’s why, when you book with your personal Travel Counsellor, you can rest assured that you will have the choice, flexibility and bespoke service that promises complete peace of mind when looking forward to your well-earned break or business trip.
Here are the reasons why when you book with Travel Counsellors, you can book with confidence:
Flexibility
Flexible options - When booking with your personal Travel Counsellors you will be guided through the most flexible options offered by our travel partners, helping you to minimise any issues should future changes or cancellations be required.
TC Flexible Promise – Furthermore, we are proud to be able to offer our own unique flexible guarantee which means when booking a selected holiday package with your Travel Counsellor for travel before 31 March 2021, you can benefit from waived amendment charges up to eight weeks before departure*.
Ultimate Flexible Guarantee - Introduced considering changing Covid-19 restrictions, the guarantee offers unrivalled flexibility on select holiday packages to Dubai or the Maldives booked before 20th December and allows you to cancel or amend your booking free of charge up to 15 days before departure. The guarantee is also valid should you test positive for Covid-19 before travel; an airline cancels any flight on your booking or Government restrictions prevent you from travelling**.
Protection
TC Trust - When you book your travel package through your personal Travel Counsellor, your money is protected by our ATOL-supported financial trust, which safeguards you from the failure of any supplier involved in your booking. Money paid to Travel Counsellors is secured in our trust account, and no customer monies are withdrawn until our travellers have completed their itinerary. This means your funds are kept completely safe until you return home
Travel Insurance – It’s also important that you are insured for your trip and your Travel Counsellor is on hand to offer advice. Check your current or proposed policy carefully as some providers have updated their policies to exclude disruption caused by the COVID-19 pandemic. Your Travel Counsellor will be pleased to talk through the enhanced travel insurance options provided by our partner, Rush Insurance, underwritten by tifgroup. Travel Counsellors travel insurance currently offers cancellation cover if you contract Covid-19 before departure or need to isolate due to a positive diagnosis, if you are refused boarding at a UK airport due to showing symptoms, or if you become ill with Covid-19 and have to cut short your journey. The insurance also covers cruising holidays and repatriation***.
Support
Keeping in touch - With over 1,900 individual Travel Counsellors in seven countries including 24/7 Duty Office support, you have access to a global community of experienced travel experts, and your own personal Travel Counsellor will always be at hand should you need them, whether that be by phone, email or via our very own myTC app.
Staying informed - We make it our business to stay up-to-date with the latest Foreign, Commonwealth and Development Office (FCDO) travel advice. Most recently, the UK Government has confirmed a list of countries exempt from advice against all but essential travel, which means they have been assessed as no longer posing an unacceptably high risk to British travellers. The Government has further established travel corridors with countries that do not now require self-isolation on return to the UK. If you have any questions about travel, your Travel Counsellor will be happy to talk through them with you.
Inspiration
Tailored to you - Your personal Travel Counsellor is on hand with the expertise and information to inspire your next adventure and can create tailor-made, bespoke itineraries that will make your trip truly personal to you.
Added value – We’re a business built on relationships and work very closely with a wide range of travel partners so that you have access to an abundance of amazing offers and ‘little extras’ to destinations across the globe.
Care
Relationships matter - Throughout this period the positive feedback from our customers, who have been able to regularly speak directly to their personal Travel Counsellor, really does highlight that now more than ever, trusted relationships matter. So much so that Travel Counsellors has twice been named MoneySavingExpert’s number one travel company for looking after customers during the COVID-19 pandemic, and is rated 4.9 stars out of five on the global customer review platform, Trustpilot.
Always here - If your plans need to change for any reason you can always rely on the personal touch – whether that’s to amend a booking or ensure you return home quickly and safely when you need to.
Your travel experience
As travel restrictions ease across the globe we remain focussed on looking after the health, safety and wellbeing of our customers. Your personal Travel Counsellor will ensure you’re ready to travel with all of the latest airline and in-resort information, including what to expect from the in-flight experience and what the in-resort experience looks like as we leave lockdown. Travel Counsellors and customers who have taken to the skies recently are already reporting back on a positive, relaxing and reassuring experience through the airport and beyond.
As always, we are here to help you plan your next adventure, and ensure that when the time is right, you can enjoy a well-deserved break away, or a trip to do business again, safe in the knowledge that when you book with Travel Counsellors, you can book with confidence.
*Terms and conditions: Applicable on selected new Travel Counsellors Package bookings (see Booking Terms for details) for travel within 12 months of booking date. Revised travel date must be within 11 months of the original departure date. Any additional costs of amended travel arrangements will be payable. Your Travel Counsellor can confirm whether the offer applies to your booking.
** Terms and conditions: Applicable only on selected new Travel Counsellors Package bookings to eligible properties and with eligible airlines (see Booking Terms for details) for travel within 12 months of the booking being made. Cancellation terms include: airline cancels any flight on your booking, Government restrictions prevent travel, or passenger tests positive for Covid-19 before travel. Cancellation request must be made outside of your 15-day departure window. Your Travel Counsellor can confirm whether the offer applies to your booking. This offer may be withdrawn at any time.
***Terms and conditions apply. Speak to your Travel Counsellor for more information regarding travel insurance.
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