22 June 2021
Your own independent travel consultant looking after you – you'll never be passed from pillar to post. Your Travel Counsellor will personally and proactively manage your travel arrangements.
With our Flexible Promise, you’ll have greater flexibility to make amendments to selected Travel Counsellors holiday packages without any penalty. You can rest assured that if your travel plans are disrupted, you’ll be able to change your holiday to different dates or destinations without having to pay for the arrangements to be made – I’ve waived my usual amendment fees.
What is it? Greater flexibility to make amendments to selected Travel Counsellors holiday packages without any penalty.
Why it matters: If Covid-19 disruption strikes, you’ll be able to change your holiday to different dates or destinations without having to pay for the arrangements to be made – I’ve waived my usual amendment fees.
Terms and Conditions:
Valid at any time up to 7 days before departure
Applicable on selected new Travel Counsellors Package bookings made under our ATOL 6751 (see Booking Terms) for travel within 12 months of the booking being made
Your revised travel date must be within 11 months of the original departure date Excludes packages on low-cost airlines and cruises
Any additional costs between the original travel costs and those of the amended travel arrangements will be payable
Our independent Financial Trust and ATOL bond offers protection on every element of your booking. And we’ve been named MoneySavingExpert’s number one travel company for looking after customers during the COVID-19 pandemic.
We have collated some frequently asked questions from our customers, which aim to guide you through the latest announcements.
We’ve missed exploring the world, so much so that we can think of no better way to rekindle our wanderlust than sharing our film featuring a poem performed by Tony Walsh.
The requirement for a PCR test prior to departure will depend on the rules of the destination that you are travelling to, which is something that I can advise you on at the time of booking and keep you updated on until you travel. I can provide you with details of government approved PCR test providers, for both prior to departure and whilst you are abroad, some of which are offering savings on their usual prices.
We have also reviewed Covid-19 insurance providers and can now offer an even more comprehensive set of cover options including cancellation cover should you need to self-isolate within 14 days of departure.
Travel Counsellors Limited is an appointed representative of Rock Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority.
Throughout this period the positive feedback from our customers, who have been able to regularly speak directly to their personal Travel Counsellor, really does highlight that now more than ever, trusted relationships matter. So much so that Travel Counsellors continues to be rated 5 stars on the global customer review platform, Trustpilot.
As always, we are here to help you plan your next adventure, and ensure that when the time is right, you can enjoy a well-deserved break away, or a trip to do business again, safe in the knowledge that when you book with Travel Counsellors, you can book with confidence.