Sent in by Stephen Malloy
Glasgow, 30 November 2020
The arrival of COVID created a massive disappointment for many people who had holidays planned. For us, 2020 was to be the “big one” and John had worked tirelessly to make it happen.
As events unfolded, John kept us abreast of the changing situation...
The arrival of COVID created a massive disappointment for many people who had holidays planned. For us, 2020 was to be the “big one” and John had worked tirelessly to make it happen.
As events unfolded, John kept us abreast of the changing situation right up to the point where we all had to accept it was off. The disappointment was immense, but John was quick to outline the options – refunds, credits and so forth – and was also keen to understand if we wanted to re-plan our holiday for 2021.
We agreed that we really wanted to retry for 2021, and John never let up on his efforts to elicit the best possible deals he could from the various companies involved in the trip. His regular emails kept us up to date on options, decisions to be made, recommendations and suggested changes so that we never felt out of the loop.
Fingers crossed, we will have our holiday in 2021 and it will be both better and better value and that’s down to John’s unstinting efforts. We can’t thank him enough.
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