Hayley Bass

Hayley has helped us again this year in booking our family holiday. She always gives a lot of thought to our requests and especially with regard to our daughters needs and makes the whole process so simple. Hayley goes above and beyond , even keeping in touch with us whilst on holiday. I wouldn't go anywhere else.

Hayley always caters to our needs and budget, delivering great holidays. She takes away the stresses and is always on hand for any advice or tips. Whether it's a small trip or big birthday celebration I'd definitely recommend Hayley!

Hayley was brilliant I couldn’t have asked for better service. I’ll definitely be in touch again for future holidays.

Very easy and smooth booking process, great communication after booking as well, keeping you well informed of any changes. Highly recommend!

Always very helpful in answering questions and knowledgeable, along with her colleague Steve. This is the second time we have used Hayley to book our holiday and we are looking forward to our upcoming cruise. Would 100% recommend.

Absolutely brilliant service, was so very helpful and answered everything we asked quickly.

Hayley is amazing takes the headache out of organising a holiday…so my holiday can start from the time I make contact…thank you Hayley x

Hayley was very helpful and organised. It made finding a great deal so much easier.

Just back from a great trip to Norway organised for me by Hayley. Two centres Oslo and Bergen. Train tip across the mountains and fjords. Perfectly placed hotel and both with a great breakfast! Really great trip and couldn’t have done it without Hayley’s expert help, guidance and advice. Would highly recommend her services

Hayley has been fantastic, spending lots of time on the phone with us ensuring we are getting the holiday that we want.

Hayley was excellent, she understood our needs and fully met them.

Fantastic, friendly service!

We have just returned from a 2 week holiday to the States & have had a fantastic break thanks to Hayley Bass. All the planning & itinerary leading up to the holiday ensured our trip to New York, flight to Orlando, 2 hotel stays in both Disney & Universal was stress free but it doesn't stop there, Hayley was on had throughout our trip with any enquiries we had & future bookings. This is the 3rd time we have used Hayley & she has never failed to deliver. Thank you Hayley for an amazing & memorable family holiday.

I used Hayley to book a holiday to Benidorm for myself and 5 friends. The recommendation and the service we received was superb and faultless. I can totally recommend the services Hayley provides. Thank you!

Hayley is amazing nothing is too much trouble

Hayley has been amazing, organising a great birthday weekend for my sister and friends and family. Looking forward to our girly weekend.

The team are so helpful in helping us find the right holiday, despite changing our minds a few times. Even when she was away, she made sure I was looked after. So responsive, friendly and helpful. Certainly all my holidays will be booked via Hayley going forward.

Hayley has helped us arrange our last 3 trips to the US, always on hand to offer advice, answer any queries & guide us to make our holidays really smooth, stress free and importantly fun and memorable.

Our second time booking with Hayley. She is amazing! Professional and knowledgeable.

Hayley has been very helpful in finding us a holiday, especially as we had no clear destination in mind. The hotel and destination in Crete were perfect for us and was exactly the style of hotel we were looking for. We all had such an amazing time and didn’t want to leave. The hotel and room were beautiful, staff so thoughtful and helpful and food delicious. We hadn’t been abroad for many years so had many questions and Hayley was always available with a quick and helpful response. She provided us with many useful tips for how to organise excursions once we were there which put my mind at rest. The flights and private transfers were co-ordinated perfectly and we found it useful having all of the flight documentation, schedules and insurance all in one place. I wouldn’t hesitate to recommend Hayley Bass and would definitely book another holiday through her in the future. Thanks again Hayley.

Hayley has been fantastic. Answering my questions at weekends and dealing with all requesting.

Hayley was amazing. Having never been to New York I had no idea where to start and what areas to look at. Hayley searched for the best quality and value hotel with flights that suited us best. I can't thank her enough.

I will definitely be using Hayley again for future holidays and certainly will be recommending her to friends and family. An excellent service I must say.

Always helpful with our last minute bookings and knows exactly what we are looking for.

Years ago, my uncle said I should visit Iceland, therefore when Hayley contacted me with an itinerary for an Icelandic trip I had to go, and what an itinerary it was – Northern Lights Cruise Thermal spa Golden Circle tour in a Super Jeep Snowmobiling The whole experience was unbelievable. I cannot thank Hayley Bass and Carla Luxford enough for making this an incredible trip. Even when the Blue Lagoon visit had to be cancelled, due to seismic activities in the area, they managed to reschedule the event at the Sky Lagoon, which was a fantastic evening experience. The hotel and every activity were to the highest standard. Thank you again for a spectacular break, I would definitely recommend Hayley and Carla if you were considering a special holiday. I would certainly be using them for future excursions

So I recently went on a trip to Iceland with Hayley Bass and Carla Luxford from Travel Councellors. It never occured to me to go to Iceland before, I am so glad that they thought of it and invited me along. What a bonkers country!! Where else can you bake Icelandic Rye Bread underground? Where else can you swim in a lagoon with water temperature of 75 degrees whilst wearing a woolly hat? And where else can you ride a snowmobile for miles across a glacier? I have never seen such sensationally, surreal, strange scenery in any other part of the world I have been to. Now I understand why many movies are shot in Iceland, as it has got everything (except palm trees!) As for Hayley and Carla, their level of service was outstanding. Before we went, due to a last minute earthquake, one of our excursions to the Blue Lagoon had to be cancelled because of location proximity to the quake. Hayley and Carla pulled out all the stops, and got us booked in to the alternative Sky Lagoon instead, which was a fabulous experience. We assumed we wouldn't be going to any lagoon, and avoiding an earthquake is not something someone is likely to complain about!! Also, we knew in advance what excursions we were going on, but while we were there, Hayley and Carla were doing some research and found a simulated Fly Over Iceland excursion we could go on in Reykjavik. That was an amazing experience too. They both looked after us so well, I cannot recommend them highly enough. And if they think they're getting rid of me anytime soon..... they're out of luck on that score! Carole Cooney, Extremely Happy Travel Counsellors Customer

We stayed in the Villa Beach Mate on the island of Lanzarote and the villa was amazing! It was very modern and absolutely spotless. The villa is a bit out of the way, but this didn't bother us at all. We hired a car and spent our time exploring Lanzarote. Being able to come back to a beautiful villa every day was amazing. We have 2 small children who spent as much time as they could in our private swimming pool. This was our first time staying in a villa and we couldn't recommend it enough. The whole booking process was so easy, Hayley just managed everything for us. We can't wait for Hayley's help to book our next holiday.

Very helpful, efficient and knowledgeable. Range of quotes given covering many options and requests. Thank you.

I liked the personal touch and the rapid response to my enquiry.

Thanks to Hayley for all of her guidance and time to advise us on our upcoming family holiday.

Glad I used Travel counsellors as it took pressure off and reduced the stress and made it much easier than doing it myself.. Hayley was very personable, genuine and professional and nothing was too much trouble in trying to help, She always replied quickly even in evenings and weekends.. Great she knew my destination of the USA really well having visited there herself many times. I would not hesitate in highly recommending Travel Counsellors, Hayley and her colleague Carla.

Carla and Hayley were amazing throughout me finding and booking a holiday. Due to my hubbies job dates and locations changed a few times but thus didn’t bother them and they were quickly back on it to find one that suited. Such an easy and stress free way to find and book a holiday.

Wonderful service, very helpful and already recommended to friends and family.

Hayley was super helpful in suggesting ideas for my husband's surprise trip and nothing was too much trouble. To say my husband was 'blown away' is an understatement and he is so excited and can't wait to go!

Always a great experience, Hayley always goes above and beyond to make sure all of our needs are met.

We have just returned from a wonderful holiday at the Columbia Beach Resort, Pissouri, Cyprus, and would like to thank Hayley for all her efforts to make sure everything went smoothly for us. After making the hotel and flight bookings she was always available to answer any queries we had prior to departure, including getting the correct Covid injection documentation for Cyprus. Hayley has booked a number of holidays for us and has always given excellent service, and we have no hesitation in recommending her to other people”.

Hayley has taken the stress out of booking our holiday. Excellent communications throughout and the TC App is easy to use too. Highly recommend.

Hayley did a fantastic job organising our holiday for us, she is always quick to respond to messages and extremely helpful, she even put a birthday card in with our documents, such a nice touch, I would highly recommend and will most definitely be using her again, Thank you Hayley!

Hayley has been so very patient with me. I have probably not been the easiest of clients, with being indecisive but like lots of options, I cannot thank Hayley enough for all the work she put in. She listened to what I wanted and was efficient in getting some ideas to me. Hayley is a wealth of knowledge and if she doesn’t know she will most definitely find out! We can’t wait to go on our honeymoon now and all thanks to Hayley it looks perfect!

Hayley helped me quickly with a problem that I had not been able to solve myself. At all times, she was pleasant and efficient. I will certainly contact her again. In fact, I cannot speak highly enough of her approach and the result that she got for me.

Hayley is very knowledgeable, and nothing is too much trouble. She is really patient and willing to go through many options to get the right holiday for her client.

I'd like to say many thanks to Hayley for arranging our flights, hotel and car hire to Las Vegas. Everything went smoothly, all paperwork spot on and we had a great week at the Bellagio. Fantastic fountain view room, 26 floors up, could see for miles! We had someone drive into the back of the hire car but we were ok, he admitted fault and due to you arranging correct paperwork before we went all insurances, wavers etc were in place so no harm or hassle caused. I would recommend your services anytime and I am saving for our next holiday! We upgraded to Premium seats on the way back which was lovely due to flight times. Thanks again.

I would highly recommend Hayley to arrange your holiday. After spending 5 months looking at holidays, I just got in a 'holiday fog' with it all. Hayley took all the hassle out of arranging our holiday, including doing the check in, printing out documents and even writing out our luggage tags. All those little touches mean so much. Thank you once again made our holiday effortless.

Thank you for all your help, advice, good-nature etc. in sorting out our holiday and our technical difficulties! I appreciate you sending me all the paperwork and also look forward to receiving 'the real thing' in the post. You have been very helpful with arranging our holiday to the States and we will definitely recommend you to our friends and family.

Brilliant responsive service. Hayley listed to our requirements and selected hotel and flight solutions which would give us the best stay on our city break.

Another very enjoyable holiday organised by Hayley – thank you. Hayley always listens to our holiday requirements, and if necessary comes back with two or three excellent options. Prices are competitive and she then handles all the arrangements - hotel, flights, transfers, airport check-in etc. I will certainly be using Hayley and Travel Counsellors again, and I would recommend her to other people

Hayley was friendly but professional and listened to our requirements and succeeded in putting together a very good programme for us. We are really looking forward to our special holiday thanks to Hayley.

Just booked a holiday with Hayley, outstanding service, thank you Hayley for all your hard work. Would thoroughly recommend to others.

Hayley has been an absolute godsend in helping me organise my husband’s trip to Vegas to celebrate his 50th. She came up with a shortlist of activities and shows for us which saved me hours of trawling the internet, sourced the tickets for the dates and times we wanted and was incredibly patient with us even when we kept changing our minds (as there’s just so much choice in Vegas!) In the end, we went for the High Roller (London-Eye type ride) on the strip, a helicopter ride over the Grand Canyon, a zip wire in the Canyon and the Criss Angel Magic Mindfreak show. If you are busy and value your time then I would highly recommend Hayley for both her knowledge and customer experience. She’s now tasked with helping us organise a girls trip to Iceland now! Thanks Hayley!

Hayley booked the holiday for me even when she was off over Christmas so we could ensure we got the last family room.

Friendly helpful and at a time that suited us. Lots of knowledge of the holiday and made experience easy straightforward and non stressful. I would definitely use Hayley again.

Amazing service. Will recommend this to all and definitely use her services again myself.

Brilliant service, everything made easy and worry free. I would recommend Hayley Bass to everyone, she is professional, friendly and caring with a five star service.

Hayley was very helpful with all the extra small details and nothing too much trouble, always sounds happy to help.

Just asked Hayley to help me out with booking a flight to Thailand. It was tricky as I was trying to have a reasonable length flight, at a reasonable price. And I was trying to match flight times there and back with my sister, who is flying from a totally different country and meeting me there. I tried on my own and really struggled. Hayley took an hour or 2 and came up with a total winner on all 3 requirements. She is a magician! Highly recommended!

I am used to arranging my own holidays online but met Hayley and thought I would try booking a holiday through her because it is sometimes difficult to co-ordinate everything to ensure our whole holiday is ATOL protected in case of a problem. We travelled to Las Vegas for a week with a trip out to Zion National Park. After seeing our brief, Hayley suggested our hotels and after researching them ourselves we decided to follow her recommendations. Hayley booked us onto our flight and when we arrived in the plane we found that she had booked seats in the "bubble" on top of the plane, a lovely surprise and start to our holiday. Hayley also managed to secure a room in the pyramid right at the front of the Luxor overlooking the strip, but the icing on the cake was our stay at the Delano when we were directed to a seperate reception, where we could help ourselves to soft drinks, tea and coffee throughout our stay, and they gave us a small suite with an amazing view down the strip. The first evening we also got a platter of fruit. The whole holiday was brilliant, although only a week I feel that we have been away for ages, and the outward flight and the efforts Hayley made with the rooms definitely made a difference to our experience. From our original starting point of saving the stress when booking, we ended up feeling spoilt and had a fantastic and memorable time. Hayley really did make a difference to our holiday experience and we would definitely recommend booking through her for a personal touch.

I wanted to thank you for organising the weekend for us. Just wanted to let you know our trip was really good. Every part fell into place lovely. The hotel was really nice, I would definitely recommend it and it is in a cracking location. The show was excellent and seats spot on. Again thanks for your help, I'll be in touch for our future trips. Anyone looking for assistance with booking a holiday look no further.

I was looking to book a little girly holiday for me and my daughter not to far away. I was sent in the direction of Hayley and I'm glad I was, Hayley made it so easy I told her what i was looking for and she didn't stop looking till we were 100% happy. We went to Jersey for 3 nights and stayed in a lovely hotel with breakfast included. This was my first time doing airports on my own Hayley made me feel confident I could it and I did. We had a fantastic time and can highly recommend Hayley to book you the best holiday.

I am a busy Mum and run my own business, and I was trying to organise a team event which was taking far too much of my time away from running my business, so I called Hayley and gave her our requirements. Within a few days she came back to me with a great solution and the booking was made! Simple, a quick turnaround and hassle free! Thank you Hayley, will definitely use your services again in the future .

Excellent service from Hayley. Made the whole experience stress-free for us. She provided a lot of information for us and answered all my questions. She printed all my documents and hand delivered them to me. The service was 5 star. We had one issue with a restaurant booking while we were away but apart from that it was excellent.

I would like to thank Hayley for booking my recent holiday to Portugal, she sorted everything for me, all we had to do was enjoy our time there! I will certainly pass on her name. Many thanks.

We have just come back from a lovely holiday organised by Hayley. The service she gave us was great. We'd not been on a package holiday for a very long time but she was really patient with all of my dithering and held our hands through the whole booking process. The holiday itself was fantastic, Hayley had organised everything really well and the whole holiday ran like clockwork. The final lovely touch was the little pack of goodies that she left for us on our return! I will definitely be working with Hayley again.

Thanks for your help with finding our next family holiday, great service as always. Definitely takes the stress out of searching and booking.

I recently used Hayley 's service to book my holiday. The quality of service that she provided from start to finish was amazing. Hayley worked hard to find our perfect holiday, never complaining when we made small changes or asked her to look into the finer details. She organised all the paper work and her personal service led to a holiday that was tailor made for my family in every way. I would thoroughly recommend Hayley to organise your next holiday. I know we will.

I was looking online for holidays a week before I left because I was having major problems with my original holiday booking with Thomson. I knew of Travel Counsellors before but had never used one. I thought I'd give it a shot and send the email. That night I spoke to her and told her what I wanted and within two hours she was back to me with exactly that! I couldn't have asked for any more support, Hayley was in touch throughout, answering all questions I had about anything and everything and also sent me everything I needed including all boarding passes and travel tags etc in a little pack! It was such a great touch. All I needed to do was worry about getting to the airport on time! I can't thank her enough especially after turning an awful holiday experience around so quickly! Hayley and her service was fantastic and I will definitely be using her again! Thank you!

Thank you Hayley for arranging our amazing holiday. Everything from the flights /car hire / to our wonderful hotel / what a brilliant time we had :-) You did all the arrangements to perfection with amazing attention to details. Now looking forward to the next holiday and will be in touch soon. We highly recommend your PERSONAL Travel Counsellor services.