Sent by A Pulham
Torquay 30/04/2025
Hayley always looks after our every need from start to finish. She is a pleasure to deal with, a wealth of experience and extremely knowledgeable!
Based In Paignton
Hayley O'Shea
It's Nice To Meet You
“You don’t need magic to disappear. All you need is a destination”
Hello, my name is Hayley and I am proud to be your local Travel Counsellor. I have worked within the travel industry on the high street for over 15 years– so some of you may recognise me!
As a Travel Counsellor, I have total independence and can offer you the best possible service and choice of holiday as I do not have specific targets and not restricted to any tour operator. I treat each enquiry as if it was my own, I often spend many hours researching specific locations, contacting local representatives in the resort and arranging ‘little extras’ to ensure you have the best possible holiday at the best possible price.
I do not have set working hours and work to suit you! I am available throughout the week including weekends and evenings. I look after your booking from start to finish as I believe it is the little things that matter, so whether I am printing your boarding passes, or speaking to you whilst you are in resort – I am on hand 24/7
I have over 10 years’ experience of working within the travel industry which has allowed me to visit many destinations including America, The Bahamas, Thailand, Singapore, Australia, Dubai, Lapland, Spain including its islands, Portugal, Disneyland Paris, Egypt, Greece and Turkey! I am also a cruise expert and have been aboard Royal Caribbean, Princess Cruises, P&O Cruises and Fred Olsen, however, I have a wealth of knowledge in all ocean and river cruising.
I can offer personal recommendations for the destinations listed above, however, I can arrange holidays to any part of the globe and Travel Counsellors uses the latest award-winning technology to ensure your money and holiday is totally 100% protected.
I hold dual nationality and lucky enough to have lived both here in the UK and in Perth, Western Australia. My last visit to Australia was in November 2015 and I visited Perth, Adelaide and Sydney. I love creating in-depth itineraries for this fabulous country, so whether you want to travel cross-country on the Indian Pacific train, climb Sydney Harbour Bridge or snorkel the Great Barrier Reef, please get in touch so I can plan your next adventure.
Lastly, I do not charge anything extra for my service! I love creating and looking after my customers holidays in the hope that you will recommend me to family and friends.
Look forward to speaking to you soon.
Best Wishes
Hayley x
Contact Me
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:
Find me on social
My customer stories
Sent by S Coll
Brixham 28/04/2025
Hayley is the best travel agent I have ever dealt with - efficient, flexible, value for money and hardworking- what I would expect but with Hayley you receive a personal service as she understands my preferences, gives 100% all the time, is my friend whilst remaining professional and is an all round fab person. I have no hesitation in recommending her to all my contacts.
Sent by A Raymond
Paignton 17/04/2025
Hayley has always been very professional and helpful in all our bookings
Sent by C Ayles
Exeter 17/04/2025
Hayley, as always has been really helpful, friendly and efficient and I would certainly recommend her to anyone who is looking for a great holiday !!
Sent by P Green
Totnes 06/03/2025
Hayley always provides the personal touch to ensure we get exactly what we are looking for. Being able to contact her to iron out every detail makes all the difference. We tried an enquiry with a high street travel agent and there really is no comparison on the great personal service Hayley gives. We would recommend Hayley every time!
Sent by D Hare
Potton 26/02/2025
100%… I always recommend Hayley! She’s the best
Sent by J Hopkins
Paignton 25/02/2025
Hayley is brilliant found us an amazing deal. Very kind and thoughtful
Sent by A Chilcott
Cork 25/02/2025
Excellent to deal with and very knowledgeable. Very friendly. Thank you Hayley
Sent by A Horrill
Torquay 18/02/2025
We would never go back to a high street travel agent again. Hayley has been so great when we've had problems on holiday and is on hand to help 24/7
Sent by D Woodward
Cheshire 12/02/2025
Wonderful service and Hayley coped really well with our ever changing requests She kept us updated at all time and was always willing to accommodate our changes.
Sent by S Holcombe
Plymouth 11/02/2025
Hayley was absolutely brilliant from start to finish! We were difficult customers, not really knowing where we wanted to go and she presented us with some brilliant options, opening up some possibilities we hadn't even considered - one of which we booked! Thanks Hayley :)
Sent by M Redhead
Paignton 09/02/2025
Hayley is always helpful and very efficient
Sent by S Beatty
Galmpton 07/02/2025
Hayley has been fantastic on dealing with all our travel requirements since we started using her First Class
Sent by E Bence
Brixham 07/02/2025
Thank you for your service and all your help.
Sent by Mr I
Cooper 05/02/2025
Hayley always makes booking so easy, the holiday starts when we say ‘book it Hayley’ !
Sent by L Ayles
Exeter 04/02/2025
Brilliant customer service, no question.or query is everything to small. Can't recognise her enough.
Sent by K Coysh
Paignton 28/01/2025
I thought Hayley was great did everything we asked was very available, answering all my questions and still using with our ongoing holiday would recommend 100%
Sent by J Grosvenor
Paignton 28/01/2025
Hayley is great at sorting out your holiday, making recommendations and suggestions as to what is best for you personally. She is always there to answer any questions and nothing is too much trouble. Thoroughly recommended.
Sent by J Griffin
Torquay 20/01/2025
Hayley is always the best!
Sent by C Irvine
Brixham 20/01/2025
Absolutely amazing service so so happy with Everything . Hayley has been superb
Sent by M Snodgrass
Paignton 08/01/2025
Hayley gives us fantastic service and the personal touch as well
Sent by J Copp
Newton Abbot 09/12/2024
Hayley is fantastic, she has just booked us our 4th cruise and I would not want to go to any other travel company.
Sent by L Carter
Torquay 28/10/2024
Hayley is literally my holiday fairy godmother, anything we ask, she always goes above and beyond to do. We've booked various different types of trips and she gives 100% at trying to achieve our every need. Nothing is too much,and the special added extras of gifts, cards and little extras in our rooms makes her the perfect holiday consultant.
Sent by S Helley
Paignton 10/10/2024
Nothing is ever too much trouble. Very thorough and professional, makes everything very easy and stress free!
Sent by L Fenn
Dawlish 10/10/2024
She was great, really helpful and took her time finding what we wanted.
Sent by J Hoskins
Brixham 10/10/2024
Hayley went above and beyond to help and answered all my questions in a friendly and efficient way. I will certainly go to her for any further holidays.
Sent by P Thompson
Paignton 25/09/2024
Hayley has been giving me advice for several years now on my holidays and I have booked with her many times. She always gives me excellent service and advises me on the best deals. Everything she books for me always goes smoothly. I am more than satisfied with Hayley’s service as nothing is too much trouble for her.
Sent by C Ayles
Honiton 07/08/2024
Hayley has been excellent thank you !!!
Sent by S Shephard
Polperro 31/07/2024
Hayley is so helpful nothing is to much trouble she has such a attention to detail I would never use anyone else.
Sent by A Rodgers
Paignton 09/07/2024
Very friendly and organised
Sent by A Kelsey
Torquay 02/07/2024
Hayley is marvellous. Attentive, efficient, professional and a pleasure to deal with.
Sent by R Morgan
Shaldon 10/06/2024
Another holiday booked through Hayley with all her usual care and attention. Thank you!
Sent by H Monaghan
Paignton 29/04/2024
Hayley was helpful, patient, friendly and knowledgeable. I am so happy we asked her to book our holiday. I feel relaxed and confident knowing she is looking after our booking. I have already recommended her to my workmate.
Sent by Y Sparkes
Exmouth 17/04/2024
Very efficient, great communication, friendly. Thank you
Sent by N Denton
Newton Abbot 16/04/2024
Hayley has been very helpful with getting us all booked on a cruise - thank you,
Sent by S Walkden
Paignton 28/03/2024
Everything just great fast service love it.
Sent by R Smith
Paignton 24/03/2024
Fantastic, tailored, fast service. I said what I wanted, Hayley came up with several options, talked me through the trips and booked. Very highly recommend .
Sent by M Redhead
Paignton 22/02/2024
Always helpful and very efficient!
Sent by R Stone
Paignton 12/02/2024
Would give more points if able to. Hayley has arranged our holidays for many years and we can't imagine using anyone else.
Sent by A Jeffery
Newton Abbot 05/02/2024
Hayley has always been great in helping us with our holiday's. She's been dealing with us for 10 years or more and we never had a bad holiday. Definitely would recommend.
Sent by S Helley
Paignton 22/01/2024
Hayley always goes above and beyond, is so accommodating and so helpful. The level of service she provides can't be found on the high Street.
Sent by S Coll
Brixham 15/01/2024
Hayley is fab - understanding of our needs, tireless in ensuring we have the best experience and always available to research and give feedback. I recommend her to everyone.
Sent by C Bryan
Paignton 15/01/2024
Hayley had been truly wonderful through the whole experience and extremely patient with me! Nothing had been too much trouble for her and I feel that she really did have our best interests at heart to make sure we got the right holiday for us. Thank you so much Hayley!
Sent by A MacTaggart
Newton Abbot 11/01/2024
Amazing well organised and researched. Listens to all our needs and nothing is to much trouble .
Sent by P Thompson
Paignton 11/01/2024
Our cruise holiday was perfect using Travel Counsellor Hayley O’Shea. All of our request were met. I have booked another holiday this year with Hayley O’Shea to Rome and also recommended her to a family member to enquire about a holiday.
Sent by Anna Treleaven
Paignton 27/11/2023
Hayley is always so patient and will find the best holiday to accommodate our needs. She keeps us updated regularly and nothing is too much trouble. Have recommended Hayley to many people!
Sent by Kim Dixon
Bristol 02/11/2023
I’ve used Hayley for years and have recommended her to lots of people
Sent by Laura O'Neill
Exeter 03/10/2023
Great communication, always finds the perfect trip for us and very thoughtful. Wouldn't trust any other travel provider
Sent by John Evett
Torquay 04/09/2023
Always very helpful and thorough.
Sent by Angela Rodgers
Paignton 24/08/2023
Hayley seems to go the extra mile she is worth double
Sent by Janine Copp
Newton Abbot 24/08/2023
Hayley is wonderful, she is so friendly and helpful, I would not go to anyone else to book a holiday
Sent by Joshua Perkes
Brixham 24/08/2023
It was a very last minute trip and Hayley was superb at getting everything together whilst being conscious about us travelling with small children. We would definitely recommend
Sent by Mandy Shephard
Looe 16/08/2023
Hayley is very professional in every way and her knowledge of travel is invaluable, wouldn’t use anyone else
Sent by Richard Morgan
Shaldon 26/07/2023
Hayley, Thank you for a prompt, efficient and personal service.
Sent by Melissa Sharp
Paignton 19/06/2023
She has been amazing highly recommended
Sent by Amy MacTaggart
Newton Abbot 15/06/2023
Hayley has been amazing so excited for our holiday
Sent by Alan King
Paignton 13/06/2023
All ways impressed by the willingness to go the extra mile. Recently arranged a cruise booking while on holiday herself!!
Sent by Amanda Astin
Totnes 05/06/2023
The booking of our trip so far has been a friendly, useful and efficient experience
Sent by Rebecca Read
Paignton 05/06/2023
Hayley went out of her way to accommodate our requests, she was easily contactable and happy to help. I would highly recommend using Hayley for booking a holiday!
Sent by Andrea Pulham
Paignton 11/05/2023
Hayley always offers excellent service and knowledge and a pleasure to deal with. A recommendation for anyone booking travel arrangements
Sent by Irene Drew
Paignton 26/04/2023
Very professional and knowledgeable, went over and above any other travel agent that we have ever used.. Did her research to get us the best deal.. Really friendly and easy to talk to. Lovely lady
Sent by Dawn Steer
Brixham 25/04/2023
I highly recommend Hayley. Fantastic customer service. I'm so pleased that I came across Hayley on the Travel Counsellors website.
Sent by Harriet Sheppard
Essex 20/03/2023
Myself & my boyfriend are young adults (20yo) who have started travelling alone loads post Covid. Hayley’s packages and expertise holiday help has come in use multiple times now. From start to finish our holidays have run smoothly and we couldn’t fault her one bit. Hayley goes the extra mile every time to make sure all requests are met (no matter how rogue some of them have been). Hayley has given us the confidence to book places we wouldn’t of felt confident going to if we were to organise it ourselves due to how complicated logistics can get. Hayley’s response times are rapid and she is very informative with explaining options to us. I wouldn’t go anywhere else to book a holiday and I certainly reccomend Hayley & The Travel Counsellors to everyone at all ages! Looking forward to our holidays this year booked Via Hayley!
Sent by Frances Bennett
Newton Abbot 11/03/2023
Excellent, friendly efficient service would highly recommend
Sent by Kate Morris
Paignton 08/03/2023
Thankyou Hayley, although there may be more questions, so far spot on! I thought arrangements were prompt, flexible & professional.
Sent by Anne Ellis
Totnes 20/02/2023
Hayley was nice and clear on the phone & explained everything precisely
Sent by Katie Lamacraft
Newton Abbot 17/02/2023
Hayley is the best, super helpful and goes above and beyond to offer the best customer service
Sent by Paula Green
Totnes 17/01/2023
Hayley always goes the extra mile to help with any queries. She is friendly and approachable. She always looks to book our holiday requirements exactly as we want and I would not use anyone else now.
Sent by Anna Jones
Paignton 11/01/2023
Hayley is always so helpful and eager to find the best holiday for you. Nothing is ever too much for her and I have recommended her to many friends.
Sent by Tom Mayers
Brixham 11/01/2023
Great experience using Hayley.
From the moment we found her online, she was so helpful! Arranging everything down to the very last detail.
Great communication, very informative and personal.
We had a wonderful family first cruise on RC symphony of the seas, looking forward to booking with her again.
Sent by Georgina Beatty
Brixham 10/01/2023
Hayley is a amazing she’s is super organised and always gets you the best deals around wouldn’t wanna go anywhere else
Sent by Angelique Comley
Newton Abbot 10/01/2023
Hayley was so lovely and helpful in planning our honeymoon to Thailand. She was so patient with me as I had lots of questions. I’m so excited for the trip!
Sent by Deborah Hare
Potton 16/12/2022
Hayley is attentive, helpful and great at what she does. Nothing is too much trouble. A credit to Travel Counsellors.
Sent by Lesley Campbell
Hertfordshire 30/11/2022
Hayley was very helpful and proactive in finding a way to get me from my Florida villa (where I was staying) to my ambition of going on a trip to the Everglades. This included finding a lovely couple who owned a taxi company, who came to pick me up at around 04:30 from my villa and took me to a pickup point for me to catch my coach to the Everglades, the taxi driver even offered to stay with me until the coach came. The same driver picked me up from the pickup point at end of my long day/night in Miami and took me back to my villa.. I am fortunate to be using Hayley's services again for a trip next year, the hotel I wanted has closed down but Hayley did not give up in finding something a little different. This will give me both the familiar area but something new to explore.
Sent by Anne Kelsey
Torquay 14/11/2022
Marvellous service from Hayley. Slick, efficient & friendly. A great find!
Sent by Mollie Bragagnolo
Paignton 27/10/2022
Hayley has been fabulous at helping us book this holiday! She has found hotels with our very strict requirements and has found us a beautiful hotel for our first family holiday! Hayley’s communication has been 100% and is on call pretty much whenever I message her with a question! She’s just made this whole experience so much easier and adding reassurance every step of the way! Thank you!
Sent by Geoffrey Alsopp
Newton Abbot 27/10/2022
Hayley has been extremely helpful through out the booking process.
Sent by Thomas McDonough
Torquay 08/08/2022
Great to book with, helped find exactly what I was looking for
Sent by Heidi Richards
Paignton 27/06/2022
Hayley was brilliant, had lots of questions and different options to look at and Hayley kept looking for me and working her way through all my questions/queries finding us the best deal quickly and efficiently. Would definitely recommend Hayley.
Sent by Thomas Mayers
Paignton 07/06/2022
Hayley was great from the moment I made contact, very helpful, knowledgeable and professional. Will definitely be recommending and using again! Thank you
Sent by Caitlin Hoskins
Sandy 01/06/2022
Hayley was so great in helping me and my friend book our holiday! She was very patient when we asked for 3/4 quotes for the same destination, and got us the best deals possible. Would highly recommend!!
Sent by Dorothy Barons
Devon 23/05/2022
Extremely efficient, friendly and easy access for contact
Sent by Lisa Lane
Paignton 23/05/2022
Fabulous service from beginning to booking
Sent by John Washington
Bedfordshire 07/05/2022
Very good service, very friendly, very attentive and helpful
Sent by Marina Offord
Newton Abbot 27/04/2022
Excellent service. Hayley goes above and beyond, she sorted our booking while on a mini break of her own and found credit we didn't know we had .. Definitely recommend her
Sent by Leisa Carter
Torquay 27/04/2022
Hayley has gone above and beyond to sort out our holiday, she always responds promptly and nothing is too much trouble
Sent by Alan King
Paignton 27/04/2022
Always willing to take ownership of issues and seek to resolve them.
Sent by Darryl Sheppard
Essex 24/01/2022
My wife and I would like to thankyou for organising such a wonderful trip to Iceland .
Everything from start to finish was very fluent with no problems with arrangements for transportation to our destinations.
The tour guide for the glacier trip, he was brilliant as was the whole day and the excursions you arranged too. The company you use were very efficient and friendly.
You made the whole experience a pleasure and you were always available for questions and answers and we are looking forward to booking with you again without hesitation in the future .
Thankyou once again
Sent by Susan Gibbons
Paignton 21/10/2021
Hayley organised our family staycation trip on the Disney Magic! Fabulous personal service would highly recommend and will definitely use again! Always willing to answer questions and help with any concerns or issues!
Sent by Alan King
Paignton 21/10/2021
So pleased we finally got on a cruise. Hayley been marvellous overcoming so many challenges in the last 18 months to make it happen.
Sent by Ann Horsler
Newton Abbot 03/03/2020
Hayley is always so helpful and is able to address any issues appropriately. Hayley listens to what I need so always comes up with the right solution, every time. Fantastic service.
Based in