Helen Maltby

My expertise

Scandinavia
Florida
North America
Europe
Cruise
Disney
Ocean Cruise
River Cruise

I'm based in

Milton Keynes

Available for new enquiries

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

Hi, I am Helen and I am a personal travel expert based in Milton Keynes.

After a rewarding career in teaching, I set up my own travel business because I wanted to do something that genuinely makes people smile. Holidays are often our most precious moments, so it matters who you trust with them.
What drew me to Travel Counsellors was the ethos: it is truly personal. I'm not here to push a brochure or the deal a company wants to sell. I listen carefully to what you want, then design a holiday that fits you. With the support of Travel Counsellors, I have access to an incredible range of destinations, cruises and experiences all over the world.

I absolutely love cruising, both travelling and planning cruises for my clients, and I have a particular passion for Northern Europe and all things Scandinavia. I am proud to be:

• A member of CLIA (Cruise Lines International Association) with Masters accreditation
• A CLIA River Cruise Champion
• A Cruise Ambassador for Travel Counsellors, one of only a handful across the country

These accreditations recognise the depth of my cruise knowledge and my passion for the industry. Many people still think cruising is only for the older generation, but that really is not the case anymore. There are ships and styles of cruise to suit almost everyone, from relaxed small ship voyages to feature packed larger ships, plus river cruises that work brilliantly as an alternative to a traditional city break. A river cruise can take you into the heart of some of Europe’s most beautiful cities, with the bonus of only unpacking once. Whether you are new to cruising or already a fan, I can help you find the right ship and style to match how you like to travel.

Although I can help with holidays all over the world, there are a few destinations and styles of trip I know particularly well:

• USA: From iconic cities like New York to family adventures in Florida and road trips through National Parks, I can help you build an itinerary that fits your interests, pace and budget.
• Canada: Great outdoors, mountain scenery, wildlife, rail journeys or stylish city breaks in places like Vancouver or Toronto.
• European city breaks: From Paris, Rome and Athens to smaller gems, I can help you choose the right area, find well located hotels and plan sightseeing that does not leave you exhausted.
• UK road trips: Especially helpful for visitors from outside the UK. I can suggest realistic routes, scenic detours, charming towns and characterful places to stay, and make sure driving times on our smaller roads feel manageable.
• Scandinavia: One of my most travelled regions, from summer fjords and midnight sun to winter snow, Northern Lights and cosy city breaks.

I can also offer specialist advice if you are travelling with autistic adults or children. I am autistic myself and my son, who is also autistic, has grown up going to Disney and on cruises. I understand how overwhelming these holidays can feel and how many details need to be considered. I can help you choose the right type of holiday, plan your days to reduce stress and sensory overload, know what to expect in airports, on ships and in theme parks, and prepare so everyone feels as calm and confident as possible.

Whatever you are interested in, big or small, I am here to help. I listen to what you want, ask the right questions, then create a tailored itinerary that fits you.

Booking with Travel Counsellors gives you access to a wide choice and the reassurance of a well-established, award winning travel company behind the scenes. You deal directly with me, not a call centre. I take away the stress, from researching options and arranging excursions to checking you in and making sure everything fits together smoothly. We are ATOL affiliated and offer excellent financial protection.

I would love to help you create your next set of memories, whether that is a cruise, a North American adventure, a UK road trip, a European city break or a special celebration.

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Explore my guides and blogs

A pre-cruise New York stay (and a bit of Broadway)

A pre-cruise New York stay (and a bit of Broadway)

We were taking a Caribbean cruise out of Brooklyn and decided to fly in three days early and spend some time in The Big Apple. Despite the weather we had a fantastic couple of theatre filled days.

21 Nov 2025 5   min read

From hoodies to shorts in 12 days!

From hoodies to shorts in 12 days!

On 1 November I embarked Enchanted Princess in New York and set off on a 12 night sailing to the Caribbean. After spending 2 cold and wet (but wonderful) days in NYC we headed out past the iconic Statue of Liberty and set sail for the warmer waters of the Caribbean.

21 Nov 2025 5   min read

I'm a River Cruise Champion!

I'm a River Cruise Champion!

It is no secret that I love cruising and that I sell a lot of cruise holidays. I love finding out more about my clients to discover what cruise line, cruise ship, and itinerary will suit them. Just last week some clients who were first time cruisers disembarked their cruise They approached me as it had been a dream of theirs to cruise, but were overwhelmed by the options out there and wanted someo

24 Jun 2025 5   min read

'I want to go away ... but don't know where!'

'I want to go away ... but don't know where!'

You get in touch with me as you want to go on holiday but you aren’t really sure where to go or what to do. So, I ask you some questions about what you like or don’t like about holidays. What you like or don’t like doing on holiday. I come away from this conversation with a nice list • You want to relax but not sit by a pool for a week or two. • You like the convenience of All-inclusive, but yo

28 Apr 2025 5   min read

Stepping off the beaten track

Stepping off the beaten track

As the BBC’s popular travel show, ‘Race Across the World’ returns for a new series this week, last year’s winner, Alfie Watts has talked to the media about ‘authentic travel’ and why he prefers it to your traditional package holiday. For those that don’t know, in the TV programme, contestants race in teams of two from one part of the world to another. Air travel is banned, they have a limited bud

22 Apr 2025 5   min read

Never cruised before?

Never cruised before?

Today, I’ve been thinking about first time cruisers. I was one of these, way back in 2016. A bit of background, I hated water. We switched from travelling by ferry to France to using the tunnel, because I couldn’t cope with a channel crossing without feeling travel sick (I am generally not a good traveller and suffer from a great deal of motion sickness – I take tablets for a day at a theme park

17 Sept 2024 5   min read

Family Cruising

Family Cruising

Cruising as a family holiday Have you ever thought about taking a cruise as your family holiday? The cruise industry has changed a lot over the last 20 years or so. Cruise ships have changed to provide more entertainment at sea, and the demographic has come down. In recent years the average age of a cruiser has dropped to 46, and 36% of cruisers worldwide in 2023 were under the age of 40. Millen

16 Sept 2024 5   min read

Land of Fire and Ice - in one day

Land of Fire and Ice - in one day

What's that you say? You did the whole of Iceland in one day? Of course not. But we did what you might think of the as the essence of Iceland. We had just disembarked a Norway and Iceland cruise with NCL and the final three ports had been Akureyri and Ísafjörður in the north of Iceland, and the capital city, Reykjavik. These three ports alone were such a contrast. The first two are both in fjord

13 Sept 2024 5   min read

Cruising with Autism

Cruising with Autism

I love cruising and one specific cruise line has intrigued me since I joined the travel industry, but I was very reluctant to try due to the fact that I’m autistic. I have sensory issues which mean that I struggle with noise and crowds, and unpredictability. I always book a balcony cabin as I find pool decks hard to cope with. The cruise line I really wanted to try was Virgin Voyages. This line

20 Jul 2024 5   min read

Why should you do a Disney cruise

Why should you do a Disney cruise

That depends on what you want from your holiday. There is no doubt that the kids clubs on a Disney ship are much more expansive than other cruise lines. For example, there is no casino on Disney and the space given over to that on other ships has been given over to the kids clubs. They usually occupy most of a deck. The kids clubs also stay open later than most cruise lines - till midnight or 1am

17 May 2024 5   min read

The Hills Are Alive

The Hills Are Alive

Has the lovely weather of the last few days got you thinking about spending some time outdoors in a beautiful location? Beach holidays not your thing or you fancy a change? Summer holidays in Europe tend to be largely about the Mediterranean, but what about somewhere more inland? Countries such as Austria and Switzerland are fantastic destinations for something a bit different. When we think of t

13 May 2024 5   min read

The age of steam (well, modern rail travel)

The age of steam (well, modern rail travel)

Interesting news has come out from AITO in their annual survey. 52% of respondents said they would consider rail travel as 'a serious alternative' to flying. This is really interesting. The advent of mass air travel opened up the world in a way that had never been seen before. You could get almost anywhere just a few hours. For example, flying to New York from London takes around 7 hours, compar

25 Mar 2024 5   min read

Greece: a land of rich history, stunning landscapes, heavenly beaches, and vibrant culture

Greece: a land of rich history, stunning landscapes, heavenly beaches, and vibrant culture

Some of my time each day is spent learning about destinations that I've either never been to or destinations that I just want to learn more about. The more I know, the more I can help you with your perfect holiday. It is also fascinating and I'm so lucky that my job allows me - and provides me with the resources - to do this. Last week my destination of choice was Greece. This Mediterranean coun

25 Mar 2024 5   min read

Finding a cruise for everyone

Finding a cruise for everyone

Yesterday I attended a supplier event in London to meet with some of the cruise lines that I can book with. I love cruising and have sailed with Disney, Princess and P&O. I am also a member of CLIA, giving me up to date insights into the cruising industry (and first class training). However there is a wide variety of cruise lines out there and I was keen to expand my knowledge of them. So I set

13 Mar 2024 5   min read

Why I keep returning to Disney

Why I keep returning to Disney

I am an unashamed Disney fan. So much so that at a previous job one of my nicknames was ‘Disney’. I’m the person that friends and family turn to for advice on visiting WDW (Walt Disney World). So of course, I am very excited about being able to help people plan and go on their perfect trip. One question I always get asked is ‘why do you keep going back?’ These people do have a point. There is th

22 Feb 2024 5   min read

In search of the Northern Lights

In search of the Northern Lights

This has to be one of my top bucket list things to do - see the Northern Lights. And I'm guessing it is for a lot of people. But unfortunately there is no place you go can where you are guaranteed to see them, so I do get asked for advice on where is the best place to go and when. Here are some of the top locations that people travel to in the hope of seeing the Northern Lights. It will probably

08 Feb 2024 5   min read

What my customers say

A huge thank you to Helen for listening and finding us our ideal holiday. Will use Helen again and highly recommend.

N Mattey

Birmingham

The most patient and professional person I could have asked to help me plan and boon a holiday. She has been friendly, adaptable and sent me endless quotes for the tweaks I asked for. I am positive she will continue to make this the best experience

A Miller

Stafford

Helen has been awesome at helping our family navigate the huge choice of cruises on the market and has helped guide us toward the best fit for our family at this time. This will be our first ever cruise so her expert inside knowledge has been incredibly valuable. Helen has been great to work with and really appreciate that she will be our travel advisor throughout this trip. Highly recommend.

M Morgenroth

London

Helen is a legend and the best <3

C Hollis

Milton Keynes

Helen has been very thorough in booking our trip. She has paid attention to every detail and considered our needs in ways we hadn’t even thought of. Helen has added lots of additional information about our trip, which is very useful. She also was able to give very competitive quotes. Helen has been very speedy, professional and friendly. We will definitely recommend her to others and will use her services again!

J Davenport

Milton Keynes

Would recommend Helen to friends every question answered quickly and easily

A Hoult

Milton Keynes

We heard good reviews over the years from friends who had used Travel Counsellors, so we knew it to be a reputable company. We used Helen to put together a trip to Rome for early 2025 and are very happy with the great service she provided weaving flights, hotel and excursions together. Now looking forward to enjoying the fruits of her labour. Thank you Helen!

L Kemp

Northampton

Already passed her details on to a few friends and colleagues. Will definitely be using her again but sadly don't get away as often as I'd like these days

S Hawkes

Buckingham

Helen listened to our requirements and quickly found us a great trip which would have taken ages if I would have sorted for myself. On top of that when we paid we then got a refund as another discount came available after we paid.

A Mead

Northampton

Helen was wonderfully supportive in our search for the perfect holiday. She listened carefully and found holidays and locations that we wouldn't have thought of ourselves. She went the extra mile to make sure that we were looked after and our family's needs met. I wouldn't hesitate to use Helen again and would be very happy to recommend her to our friends and family.

Amy H

Milton Keynes

Helen was wonderfully supportive in our search for the perfect holiday. She listened carefully and found holidays and locations that we wouldn't have thought of ourselves. She went the extra mile to make sure that we were looked after and our family's needs met. I wouldn't hesitate to use Helen again and would be very happy to recommend her to our friends and family.

A Hansford

Milton Keynes

Helen's advice was so helpful. We loved that she was able to give us advice based on her personal experience. She made the whole process of booking our first cruise easy.

P Dorrance

Milton Keynes

Very efficient service. Pleased with the personal touch. Will certainly use Helen again.

D Cottrell

Olney

Helen was incredibly helpful and knowledgeable throughout the planning process. She organised an online meeting with me within a few days. She listened to what I was hoping for and asked probing questions to help clarify my thinking, in order to put together a quote (very quickly) that matched my ideas and within my budget. I felt that she was really invested in me, not as a customer but as a friend. I would fully recommend Helen to anyone considering booking any type of holiday.

G Singh

Bedfordshire

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Tailor-made for you

Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.

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Personalised service. Always

When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.

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Stress-free travel, and more time
for what matters most

I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.

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Support when it matters most

If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.

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