Based in Hull

Helen Wilson

It's Nice To Meet You

Do you love to travel? Do you love spending quality time with your loved ones on a dream holiday? So do I.

I’m Helen, I live in Kingswood, Hull with my husband and two children and I am your personal Travel Counsellor. I am a proactive, self-motivated and organised individual with over 23 years of travel retail experience. I have been very fortunate to have travelled to some amazing holiday destinations, these include: Dubai, New York (4 times,5th time in October 2023) Egypt, Dominican Republic, Mexico, Bahamas, Florida (including Disney World a number of times) and Key West as well as your traditional family holidays to Majorca, Menorca, the Canary Islands, Greece and stunning Marrakech, Morocco.
I have also cruised with Royal Caribbean International and P&O's Britannia, and just recently, Carnival Cruise line, as late 2022 we embarked on a family adventure to Australia and New Zealand where we enjoyed Sydney, Brisbane (OZ), Wellington, Christchurch, Dunedin and Fjordland Park ( NZ).
A truly breath-taking experience.

I feel very blessed to have been able to travel to these amazing countries!

Working with Travel Counsellors, a global independent travel agency who have won many prestigious awards as well as being recognised as the top, UK No 1 company in the Martin Lewis Money Saving Expert Poll for how we dealt with and refunded clients through the Covid 19 pandemic, I am pleased to be able to offer you exceptional one to one, 24/7 customer care along with my wealth of destination knowledge and enthusiasm. Book with confidence!

I am just a phone call, instant message or email away from creating that perfect holiday for you.

As a Travel Counsellor, my business is built on trust, reputation and fantastic customer service which I naturally provide to all my clients - my aim is to always go that extra mile to provide you with that perfect holiday memory, but also for you to remember me as your Personal Travel Counsellor. I will be waiting to take your next line of enquiry.

Holidays for some are few and far between, so whether it’s a cottage break in the Yorkshire Dales, creating your dream wedding abroad or honeymoon in style, to planning an around the world trip, I will help turn your holiday dreams into reality.

As I have the luxury of being able to work from home I can work around my clients so if you want to contact me during the day or on an evening then that’s great for me, I am also happy to meet face to face over a nice coffee as after all I am dealing with your holiday and it is nice to put a face to a name.

Please don’t hesitate to get in touch, I very much look forward to being able to help you.

Kindest regards
Helen

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Stunning Qatar - A must for a short break or stop over.

13 June 2023

Qatar! What a country. When I talk about Qatar, most people tell me they don’t know a lot about it, it’s it a nice place, safe to travel, are there beaches etc. well let me tell you, Qatar is stunning, and somewhere that needs to be explored. Qatar is the 2nd safest country in the world and the 4th richest. It is drenched in culture, magnificent buildings, sculptures, shopping malls to die for, as well as out of this world hotels offering the finest hospitality, amenities, sun drenched pools and private beaches. The weather is hot ( at times humid ) but the hotels are well air conditioned. We had the pleasure of staying 4 nights at the Waldorf Astoria Lusial, 5 miles from the city of Doha. We had the best hospitality courtesy of this years ITT conference. I would highly recommend either a few nights stop over in Doha or even a short break as the flight is just short of 7 hours and there is so much to see and do. We took the Dune Bashing excursion, a must for anyone travelling to Qatar. A fabulous day out starting with a drive around Doha taking in the sights, amazing sculptures and buildings, including The Emir’s Palace where we witnessed the changing of the guard (but they have Camels not horses) Back to Dune bashing, so after pulling into the petrol station ( where Haribo was only 80p or so a bag ) the drivers deflated the tyres of the jeeps, as we accessed the dunes for what can only be described as a thrill seeking, crazy, laugh a minute experience. 80mph over the sand dunes, falling down steep hills before taking a few minutes to get your breathe back as they take you to the coast where you can see Saudi Arabia. such an amazing day! We also went to the Regency Sea-line Camp. A remote, stunning place where we stopped for lunch and a bit of relaxation. The camp offers rooms, pods and amazing hospitality where on an evening turns into a relaxed spot with open fires as you enjoy your favourite drink under the stars. Such a peaceful and beautiful spot. Whilst in Qatar we took a trip to the Katara cultural village, where we had the pleasure of visiting the Katara Masjid mosque, to be dressed head to toe in an abaya (traditionally worn robe) by the local ladies. We then headed to Souk Waqif where we had a stunning lunch at Parisa, check out the photos to see how stunning this restaurant was. After a stunning lunch, we went on the see the 974 stadium where the World Cup was played last year, as well as the impressive Katara towers, home to the Raffles hotel Doha and the Fairmount Doha. We also visited Hamad cruise port and a very elegant Fish market. Overall my experience of Doha, Qatar was one I will not forget and I will highly recommend it to clients for short breaks and stop overs.

New York - Travelling in Covid times

28 February 2022

Fresh back from New York, I wanted to share with you how it was to travel with Covid restrictions still in place, NYC vaccine requirements for Children and of course what we got up too. To travel to the USA children aged 17 and younger do not have to be fully vaccinated BUT it is important to note that each state in the US has it's own rules and in the state of New York, children aged 5 and over must be vaccinated to gain entry into some attractions, restaurants, bars and even some shops. Fortunately we were aware of this and my youngest was double vaccinated. Prior to travel we had to undertake a Covid 19 Rapid antigen test ( RAT ) the day before we travelled and receive a negative result and a fit to fly certificate, this had to be done under a clinician supervision ( video call in our case ) and we had to receive an negative test and fit to fly certificate to submit to the airline. We also had to complete an Attestation form for the US. As well as paper copies of all the details we had to submit PDF copies to the airline for an easy check in. We flew United Airlines from London and they were spot on. On arrival in NYC we took a taxi from the airport, this is quick and easy as the local taxi's charge a flat rate of around $70 plus tolls and tips. We headed straight to our hotel which was The Row NYC on 8th Avenue. The hotel was excellent, in a fab location, only a block from Times Sq and eateries and shops on the door step. The hotel was great for us, rooms were a little cramped ( have you seen how tall my kids are ) but for 4 nights it was perfect. Rooms were clean and tidy and bed's VERY comfortable. The weather in NYC whilst we were there was quite strange as we had days of below freezing temperatures, spring like days and one day temp in the late 60's. But the one thing I always wanted to experience was Snow in Central Park and in the very last hours before we flew home it snowed ?? We are blessed to have been to New York three time prior to this visit and it honestly always blows me away. The bright lights of Times Sq, constant beeping of cars and taxi's as well as the piercing sirens of the NYPD/FDNY never fail to send shivers down my spine. it really is magical each and every time. As well as the usual shopping on Fifth Avenue, exploring Times Square, Grand Central Terminal and visiting ground zero, one spring like day we decided to walk 1.5hrs to Lower Manhattan. Along the way I made a plan to stop at my idols fictional apartment on 66 Perry Street, This apartment is Carrie Bradshaw's from the Hit TV series/films ''Sex and the City''. I must admit I was a little in ore and just gazed at the building like she was actually in there ( please don't judge LOL ) and just around the corner from 66 Perry street on Bedford street we happen to stumble across the ''Friends'' apartment block. We continued to walk on through Chelsea, the Tribeca and Greenwich and then we saw it, the One World Trade centre, Freedom tower, all 102 floors of it. We paid to go up the tower ( it is much cheaper to pre-book in the UK ) WOW it was amazing, emotional and the views were quite simply phenomenal. Definitely worth a trip up. Another spring like day we hired bikes around central park. This is a fun and cheap way to see Central Park at your leisure with bike hire costing around $16 each for 1.5 hrs. On route we saw various famous film locations, the Alice in Wonderland Statue as well as the ever popular 'Imagine' memorial to john Lennon which is located in the park pretty much along side the Dakota Building where he lived with Yoko Ono and where he was shot outside of. Its a quiet place to remember and you will often find someone singing music by John Lennon. You can actually cram a lot of the park in within 1.5hrs but be sure to stay in the cycle lanes and not ride on the sidewalks or you will soon be told off by the locals (like we was ??) On a much warmer day ( Late 60's) we took a walk over the Brooklyn Bridge to Brooklyn/Dumbo. The walk each way over the Bridge is about 15 mins each way unless you stop to take photos. Again the skyline views are simply amazing. We didn't venture far over the bridge just took in the views and greenery of East River Waterfront. As you can see from my photo's the views are stunning. Another good tip for whilst in Lower Manhattan is to take the Staten Island Ferry to Staten Island, as you take in amazing skyline views again as well as great shots of the Statue of Liberty. And best of all it is Free!! Overall our trip was amazing and its fab to see Broadway fully open and the lights shining brightly but the area around Times Sq can be a little overwhelming. You are still to be on guard of local touts trying to sell you things, trying to encourage you to have photos taken with them for money and of course although this is a rich city there is a lot of homelessness and to see people stood over the road grills and crouched at the side of street food generators just to get warm was heart breaking to witness, but as a tourist you are best to just ignore and go about your business like typical New Yorker. Oh and one final thing, If you like CAKE ( those who know me well know how much I LOVE CAKE ) you must make a visit to Magnolia Bakery as their cakes and cupcakes are divine. There are bakeries in Greenwich, Grand Central Terminal and at the Rockefeller centre. When the sad time came to fly home, all we had to do was to complete the Return to the UK form which is on the FCO website, no pre-departure tests or anything. If you have any questions re a potential visit to New York or would like me to enquire into some prices for you please let me know and I would be more than happy to help x #Newyork #Unitedairlines #timessquare #broadway #magnoliabakery #oneworldobservatory #grandcentralterminal #brooklynbridge #sexandthecity #carriebradshaw #friends

A tail of two very similar hotel's, two very different resorts and Sea Turtles!

18 June 2019

At our annual Travel Counsellors conference in November 2018 I was very fortunate to have won an adults-only week in Mexico, flying with American Airlines and staying in two stunning hotels, the Hilton Playa Del Carmen where we stayed for 4 nights and then to Cancun for a 3 night stay in the Hyatt Zilara Cancun. To say my husband and I needed this trip badly was an understatement as lets just say the start of 2019 wasn't the best for us! In June 2019 my husband and I where whisked away by American Airlines to Mexico for a week of luxury and relaxation! Our first hotel was the Hilton at Playa Del Carmen. On arrival we pulled up to this stunning grand looking hotel, all open plan and we were greeted with a smile and immediately our luggage taken from us and we were handed over to a member of the concierge who swiftly checked us in and showed us to our room. The room was very traditional yet modern, with a large vanity/shower area with a separate bathroom. The bed was HUGE, we had a hot tub in the room as well as a smart TV and mini bar, everything was amazing. The wow factor was our view from the balcony over looking the stunning pool and in the distance the Caribbean ocean. This hotel was a real mix of traditional and modern as well as a very high spec when it came to service and quality. The hotel has six restaurants, only one of which is buffet and a fantastic buffet it is. SPICE/ASIANA offers upscale contemporary gourmet dining with the fresh, bright taste influences from Japan, China and the rest of Southeast Asia PELICANOS is a beachfront restaurant and bar that serves local fare with a delicious twist, offering à la carte Caribbean-fusion cuisine that ranges from spicy to light and fresh, complemented by fantastic ocean views. Waiter service. RINCON MEXICANO is a traditional restaurant offering small dishes with big hit tastes of Mexican food including the Mexican Tacos. MARIA MARIE - a must-visit for those with adventurous palates, Maria Marie presents the best of what Mexico has to offer, with a delightful twist of French fusion. Waiter service. CHEF'S PLATE - INTERNATIONAL HAUTE CUISINE ( Part of the all inclusive when staying in a junior suite oceanfront or a charge of around $70pp is payable to use the restaurant) Experience international haute cuisine, prepared by the deft hands of our gourmet executive chef. A new dinner menu is crafted each day at the chef’s discretion, based on the best-available or most enticing ingredients. This makes each meal a new delight and every visit a one-of-a-kind event. As well as 6 restaurants there is a 24 hour snack bar offering all different types of snacks and deserts openly available whilst you play pool with friends or watch a sport of your choice. Many alcoholic and none alcoholic beverages are available for you to just help yourself also. The hotel has a Spa and treatment area which is bookable at a charge and an gym which is free to use. In the evening there is a occasional entertainment or you can sit in the hammock on your balcony with a glass of something cold and relax. The hotel is beachfront and the views are stunning although this particular part of the beach is found to have a large build up of seaweed which is removed but by locals using buckets for the beach to soon enough become full again, they really do try their hardest to clear the beach but this does make the beach not very appealing to sit on. The hotel is located in a great area of Playa del Carmen, were you can easily walk to the local shopping mall and market selling traditional souvenirs and gifts. There is also plenty of bars are restaurants on your door step too although I don't think you would need to step away from the Hilton Playa Del Carmen as it has everything on site to satisfy your needs. Around the pool each day you will have waiters who will serve you fresh fruit and drinks to you, or you can walk to the smoothie bar and get yourself a healthy fresh smoothie. or why not head to the bakery and grab yourself a cake or 2 and a coffee to your taste! In an afternoon they play games and have music on to create a lively atmosphere. This hotel attracts a lot of Americans and locals who come for a short stay so some afternoons are louder than others, but it is entertaining to sip a cocktail and people watch! The next hotel we moved onto was the Hyatt Zillara in Cancun...TALK ABOUT THE WOW FACTOR!

Mysterious Morocco

03 April 2017

I'd never visited Morocco before so to be offered a trip to Morocco, along with 40 other Travel Counsellors was an ideal opportunity to see for myself what Morocco has to offer! We flew out to Marrakech on the 21st March 2017 and on arrival at Marrakech airport I immediately felt safe and welcomed into this colourful and culture rich country. Medina/Souks. We had the pleasure of staying at the Movenpick Mansour Ebdhabi Marrakech hotel for 3 nights and after settling in and having lunch we was taken to the Medina, Souks within the iconic Jamaa El Friaa Square where we were given the opportunity to browse and shop the stalls offering leather bags, purses, sandals and shoes galore. For a lover of shoes and bags I was in HEAVEN! Winding little alleyways filled with shiny lanterns and explosions of colour and sparkles from all the beautiful scarfs and kaftans. The souks are a beautiful site. It's fun to be able to barter with the sellers to get the best price on your purchase. It is advised to barter the sellers down by a third of their original asking price to get a real bargain and believe me in most circumstances and the odd 'its OK I will leave it then', this did work and I got some real bargains. The souks/medinas are a hectic but fun place to be. The best time to visit the medina is from around tea time, 5pm onward, as this is a beautiful time to watch the sunset and atmosphere the medina at dusk. Restaurants and nightlife Restaurants are plentiful in Morocco serving traditional Moroccan food to include tapas style starters of vegetables, salads and olives to main courses of tagines filled with lamb, chicken and potatoes. Lots of fish dishes are available too. You can pretty much order anything your taste buds desire. On arrival to your table you will usually be welcomed with a cup of mint tea, which was very nice. Desserts varied from locally baked pastries to the traditional Ktefa (or ktifa) Moroccan Pastry with Custard Sauce (looks a little bit like poppadoms/pancakes with custard) unusual but very tasty. There are lots of nightlife spots available in Marrakech, from the contemporary sit down meal where you will be entertained by belly dancers and dancers with trays full of candles on her head, to upbeat night clubs offering fine dining, cocktails and dancing. We had the pleasure of visiting the following restaurants; Le Salama Le Palace Restaurant Jad Mahal L'Heure Bleue (Essaouira) During our time in Marrakech we had the chance to visit some amazing hotels (names of which I have detailed below) but as well as working we had the chance to do Go Karting which was great fun, whilst others went off for an afternoon of cookery in true Moroccan style. Morocco is also host to some world-famous golf courses and as a lot of the courses are within hotel grounds this makes an ideal base for couples or groups of friends looking for a mix of relaxation whilst also being able to have a round or two of golf. Ouirgane Valley and the Atlas Mountains. One of the days we was in Morocco we escaped the hustle and bustle of Marrakech to discover the natural beauty of the Ouigane valley. Here we visited the L'Amandier boutique hotel which just blew us all away. Located with a view of the lagoon at the foot of the snow-capped Atlas Mountains, this was a perfect place to lay back, enjoy the sun and admire the view. The L'Amandier Luxury Boutique hotel is a new hotel with rooms and private villas. A little piece of heaven on earth! Essaouira - Morocco's windy city on the Atlantic coast, argan oil factory and TREE GOATS! Three hours' drive from Marrakech is the beautiful coastal resort of Essaouira which we had the opportunity to visit to see a different side to Morocco. Before travelling to Morocco we was told about the tree goats and en-route to Essaouira we pulled up on the roadside to witness that very thing.....GOATS PERCHED IN TREES! This was a fascinating site but also very valuable to the farmers of the goats. These goats climb the trees to eat the Argan fruit, the stones/nuts of the fruit when pooped out by the goats are then sold to local community, cooperative workers who grind them into the very famous Argan oil, which leads me nicely onto our next stop, The Cooperative Marjana. This is were argan products are produced and sold. Local women work tirelessly, sat on the floor in clean, well ventilated conditions, grinding stone by stone, nut by nut to make argan products for their country and sold to locals and tourists alike. On arrival in Essaouira you immediately knew you was away from the madness of Marrakech. This beautiful coastal resort was a picture perfect, sandy beaches stretching for miles, people enjoying camel rides, windsurfers riding the waves and horses galloping into the sunset. The Medina we visited was a lot more laid-back than those in Marrakech therefore allowing you to browse a little easier. I would definitely go back to Essaouira knowing of its laid-back atmosphere and beauty. This was an ideal place to end our trip on a high. Overall my experience in Marrakech and Essaouira was truly wonderful. I can honestly say I would be more than happy to recommend this clean, vibrant, picturesque and mysterious country to my customers, whether it's for a break away with friends, as a couple or even for a corporate golfing trip, or a family holiday residing in one of the Riad style hotels. Honeymooners would be in heaven particularly at the L'Amandier boutique hotel at the foot of the Atlas Mountains (most hotels offer weddings packages) The hotels we visited on this trip are as follow; Movenpick Hotel Mansour Eddhabi - Marrakech Beachcomber Royal Palm - Marrakech Royal Mansour - Marrakech L'Amandier - Ouirgane Valley Atlas Hotel & Spa - Essaouira Sofitel Essaouira Mogador golf and Spa - Essaouira. Thank you for taking the time to read my Moroccan experience and please feel free to get in touch if you have any questions or are thinking of visiting this wonderful country yourself.

Dubai - Amazing experience!

28 September 2015

I was extremely lucky enough to have been chosen to visit Dubai as part of a familiarisation trip hosted by Dubai tourism, Emirates and Arabian adventures and to describe Dubai in one word - SPECTACULAR! We flew from Birmingham Airport with Emirates Business class. Emirates lounge was a lovely way to start the journey, with all drinks (including Champagne) and everything you could possibly want to eat for breakfast at your finger tips. And the service didn't stop there, the service and comfort of business class on board was really good, meals were exceptional and again free flowing drinks, champagne....pretty much anything you wanted was available to you. Not forgetting the seats which form a bed and all the amazing in-flight entertainment and Rugby Union. Please note Dubai is a developing Emirate but the amount of cranes and building work does not put you off in the slightest. During our time in Dubai we resided for two nights at both The Ritz Carlton Dubai and the Kempinski Palm Jumeirah which were fabulous hotels, but we also had the opportunity to visit the following hotel's for site inspections; 'One & Only' resorts to include, The Palace at the Mirage, Arabian Court and the Residence & Spa. The world famous 'Atlantis the Palm' The Iconic 'Burj Al Arab' 'Madinat Jumeirah' resort featuring; 'Jumeirah Al Qasr' and the 'Mina A' Salam' 'Jumeirah Zabeel Sarah' 'Taj Dubai' 'Four Seasons Hotel' The 'Address Hotels & Resorts', Manzil Downtown & The Palace Downtown All of which I have written personal reviews about. We did some amazing activities during our trip to include Aquaventure at Atlantis the Palm, Dubai's best water park, home to adrenaline pumping water slides with record breaking rides but also the chance to get up close and personal with sharks, rays and Dolphins. You can relax on its very own beach or sit back in your dingy and drift around the lazy river - a definite for thrill seekers and a great family day out. Downtown Dubai was definitely a wonderful experience. We first went for drinks in FAI which is a chic and intimate cocktail lounge with elegant sofas and a stunning outdoor veranda. The vibrant lounge offers good music, great cocktails, and breathtaking views of The Dubai dancing Fountains and Burj Lake. Downtown Dubai is busy but very safe to walk out and about and visit the bars and many malls, also it's home to the worlds tallest building, the Burj Khaliffa. The Dancing fountains take place from 6:30pm and run every half hour till 11pm every evening and dance to songs from Michael Jackson's Thriller to typically Arabic music. Simply beautiful!! During a break from hotel visits we experienced a breathtaking Seawings flight over Dubai, giving us the opportunity to see the lay out of the Palm itself, panoramic views of the city as well as the Burj Al Arab and the World islands which is home to one of the Sheikh Mohammed many houses. The flight is approximately 40 minutes long and is a very well organised excursion - must for those who would like to see the true beauty of this ever growing emirate this trip is a MUST! Overall my time in Dubai was breathtaking and for what we saw in 5 days was exhausting but well worth it. I now have lots of memories but most of all knowledge which I can pass onto my clients who are maybe considering Dubai for the future whether it be a family holiday, couples break or even a stop over. Thank you for reading my journal and please do not hesitate to get in touch if you are looking for a holiday to Dubai.

My customer stories

Sent by L Rhodes

Helen gave me a lovely selection of hotels to choose from when I was planning a break to Paris. She gave a thorough overview of the areas to make sure I made the right choice for me! She was also really accommodating when I wanted to extend the trip and made any changes really easy for me! The extras such as private transfers also took away any stress and made sure things ran smoothly. When we got to the hotel Helen had kindly arranged for an upgrade of our room and a lovely note for us to see on arrival. Would definitely recommend speaking to Helen if you’re looking for a travel agent!

Sent by J Butler

Helen has been fantastic the whole way through in both finding us a holiday but in also taking away any stress about the organisation of it all. Thoroughly recommend!

Sent by S.J Cox

Helen - you are a total legend ! This is my second booking using your services (first one was Iceland for my 60th) this Christmas trip to Brisbane Australia was awesome - all I did was a phone call and you sorted everything - amazing service and lovely lady!

Sent by S Scott

From my initial enquiry, from start to finish, I found Helen knowledgeable, experienced and very patient. After messaging to and fro and quotes been sent Helen was very professional. I enquired about a Ha Long Bay cruise (Vietnam), I asked questions like seasons and what happens if cruise is cancelled. Helen contacted EXO the tour operator and came back with the answers. EXO (in particular Joe) was an amazing tour guide. The cruise was booked with Orchid, I felt like royalty! Trip was amazing, thank you so much Helen for you guidance and input. I have booked through Travel Counsellor's on several occasions and would go back to them.

Sent by Z Barratt

“I have booked all my holidays with Helen over the past couple of years. One reason is, I tell her what we want and she finds it for us and advises us what's best. We have had a couple of occasions where we have had issues and we have contacted Helen who sorts everything straight away. However, our most recent holiday to Rhodes showed us how priceless Helen is. We landed in Rhodes early hours of Saturday 22nd July. We were made aware of the wildfires by our transfer driver, bur didn't feel too concerned at that point. As we finished our meal in Pefkos village, our phones buzzed with the emergency alert that we were to be evacuated immediately. We began to feel anxious and as we exited the restaurant we were faced with a mountain that was on fire. The village was filling up with smoke and people were anxiously rushing back to their hotels. I immediately rang Helen, who answered straight away. My words to Helen was " Help us. The wildfires are near, we have been told to evacuate. Get us out!" Helen immediately reassured me and advised me to go straight back to our hotel and she would contact the travel company. On our arrival back all holiday makers were in reception with their suitcases. Helen was in constant contact with me and other tourists started to flock round me as they had no contact from their travel firms. I suddenly felt very lucky. Once evacuated Helen was still in contact and at the end of the phone. It was a terrifying experience but I had my safety and reassurance I the form of Helen. I know she was also supporting others but she somehow made me feel that I was the only one she was helping. It is times like this that absolutely show me the reason why I book with Helen and always will... I not only consider Helen my Travel Counsellor but also my friend. Thank you for always being there every step of the way from enquiry right through to stepping off the aeroplane in the UK.”

Sent by Louise Longbone

I just wanted to let you know that we had the most amazing holiday in Rhodes. The hotel was brilliant, with great food, staff and pool areas and it was only a 5 minute walk to the beach. I would also like to thank you for making this fabulous family holiday possible. We couldn't have done it without you. You've been there for us every step of the way. With this being our first family holiday abroad in a long time we needed your personal touch to answer our questions and to reassure us. This couldn't have been more important than when the wildfires in Rhodes were spreading and at one point we were worried for our safety. Although it was the middle of the night when I messaged you about our concerns, you called me immediately to reassure us. Having you there to talk to at that time was so important to me and I thank you for that. Luckily, we weren't affected by the wildfires and we were able to enjoy the rest of our holiday. Thank you again, your personal touch, attention to detail and overall support is greatly valued and appreciated.

Sent by K Lockwood-Wright

What an exceptional service from Helen! Our travel plans were curated to perfection. There's only one way to book travel in the future- with Helen!

Sent by May Wilson

If there was an 11/10, I’d give it to Helen. She’s just amazing. So helpful and friendly - and nothing is too much to ask. As a mum too, she really does get it when it comes to kids and family holidays. I’ve used Helen countless times now and she’s more of a friend than a Travel Counsellor - so she’s doing something right! I always recommend Helen, I can’t sing her praises enough!

Sent by Gary Wood

"10/10 Helen was a superstar from the first time I connected with her on linked in. Super efficient and nothing was ever to much trouble. She gave us options on several hotels and places in Rome and Dubai and made the process really easy! Hopefully this will be the first of many holidays that we book with Helen!"

Sent by Joanne Hutchison

A much waited for anniversary holiday experience. Helen from the start knew how important this trip was to us and she certainly delivered the goods. We have memories to last a life time. Reassuring to know you have someone keeping an eye on flight times making sure you have been picked up and taking to your hotel or resort. But its the little touches that makes Helen special: a message in your hotel room staff knowing its a special occasion. She's not just your travel consultant she is your friend. Until our next adventure. Thankyou Helen Jo and Mark

Sent by A Allen

Helpful, relevant advice. Piece of mind, dealing with an expert.

Sent by Libby Hall

Always amazing service! I would never go back to booking my own holidays. It takes the stress out for me so I can enjoy the time running up to my holiday and the holiday itself. Any issues Helen is always on hand to sort.

Sent by S King

We was transferred to Helen from our previous travel counsellor and what a great experience we have had. Helen helped find us a perfect first family holiday, she gave us lots of options and stayed on budget! Nothing was to much trouble for her. Once booked we received a package with all our boarding passes and a little gift for the kids - while away we had a delay on our flight and Helen was on hand to help us! We will be always using Helen for our future bookings - Disneyland daunts me but I know she will help us book the perfect trip/holiday Thank you Helen xx King Family

Sent by K Strangeway

This is the first time we have used an independent travel agent and I am so pleased we did. Helen’s communication and attention to detail, such as meeting me with tickets and taking the stress away of checking in etc. made it feel so special (like a VIP). The holiday in Turkey which Helen found for us was wonderful and met our needs exactly (which were quite demanding with a 17 and 6 year old). Thank you Helen. Cannot wait to book with you again.

Sent by V Britton

My lovely holiday lady! I exhaust her with my endless enquiries. I would happily spend all my money on holidays and quite frankly even with 7 weeks annual leave it’s not enough! Thank you for always supporting my ambitions. Pushing me to explore different holiday options whilst being respectful of my needs. You care so much about your clients/customers and the little sprinkles of love that you add to each and every booking is always evident. I have 4 holidays currently booked with this lady and I’ve already been on countless with her. She is brilliant in a crisis. When I lost my cases in Ibiza making me want to get on the next flight home she put a rocket up someone and I got a call within minutes confirming where it actually was! I had to miss a weekend break this year due to my accident. She was so caring! Sending me flowers and checking in on me. I couldn’t ask for more. I really couldn’t. Phenomenal holiday consultant, woman and friend.

Sent by C Dervey

My partner and I have recently returned from six nights in Las Vegas. I think this is the 7th holiday Helen has booked for me and, as always, she took care of everything. When initially inquiring I was quite vague in what I was looking for. I couldn’t decide and had lots of different places I liked the look of. Helen was very patient and found various different options and took the time to ring me and explain each of them. There was no pressure from Helen and she continued to research things until I was completely happy. I hadn’t been abroad since before Covid 19 started and I was quite apprehensive and confused by what I needed to do for travel requirements. I can confidently say I would not have gone on holiday if I hadn’t had Helen to talk me through the paper work I needed, the tests for entry to USA, ESTAs etc. Helen has such a wealth of knowledge and reassured me every step of the way, directed me to websites and talked me through what documents to take with me. I love that Helen takes care of the extra things too, such as airport parking. She also printed everything out and put it into a little folder. Being ridiculously over-organised I really appreciated that the paper work was organised into the order in which I would need it. This made me happy! The holiday was amazing and Helen found us 2 beautiful hotels and also secured us an upgrade in one of them. I didn’t need any help from Helen whilst I was away but it gives me peace of mind knowing I can message her if needed. I would not book holidays with anyone else now. I love the personal service I get with Helen and recommend her to lots of people! Go on and book with Helen, you’ll be so glad you did!

Sent by Victoria Britton

Thank you Helen. Coping with me having a melt down a few weeks before the holiday when I needed a new passport, guiding me through all the Covid restrictions and as always looking out for us when we were away when the local reps were MIA (missing in action). Thank you Helen. You are exceptional at what you do but I think that’s underpinned by your warm wonderfully caring personality. Would never book with anyone else ?? xx ??

Sent by Emma Fenton

Helen took over our booking at possibly the hardest time for the travel industry. Myself and my husband presented nothing but challenges ranging from having no passport to having covid weeks before flying to New York, only a month after the boarders opened. Helen supported us immensly from start to finish including contacting us during our visit when restrictions changed again while there ! At a very confusing time to inexperienced travellers like us, Helen made the process as easy as possible and was always available to answer my questions. Heres hoping our next holiday will be a bit more straightforward ????

Sent by liv morton

Helen Is always our go to for bookings she has been taking care of most of our big holidays yearly for the past 7 years! Our previous trip to dubai was handled and planned meticulously and we cannot recommend her enough!

Sent by Joanne Hutchison

After several attempts and changes due to covid our amazing travel counsellor Helen found us the most incredible holiday package. She made our dreams come true with a 12 night stay in Mauritius over Christmas and New Year. Our 5* hotel was breath taking and everything we could of wished for and more. Helen knew we needed some r and r and we got that in bucket loads. Helen has over the last 2 years gone the extra mile for us with the ups and downs of not been able to go on our trip of a life time to finding us an incredible holiday!!! Helen kept us up to date with the ever changing rules around testing and form filling and we breezed through customs as her advise was spot on. We can't wait to plan our next adventure with Helen to Borneo then America in 2023

Sent by Sarah Peasgood

I visited Lapland in November 2021 with my family. It was an amazing one in a life time trip to Lapland. Helen made sure we had all our documentation and kept us up to date with all the new covid travel guidance. It was quite stressful as the government was changing the guidelines but Helen was always there ringing and messaging us. The trip itself was amazing Helen listened to our needs and what we wanted out of the trip and she delivered beyond our expectations. There was some lovely personal touches from Helen to which made it extra special. I would highly recommend Helen to book any holiday.

Sent by Jacquie Cooper

Fabulous lady definitely recommend Helen is, nothing is to much trouble. We had both our holidays cancelled, Helen was very quick to find us something else and sort out cancellations etc all hassle free for us. Excellent Service as always.

Sent by Rachel Pound

Helen is amazing, last year we booked Disneyland Paris, she sent all the little details for the girls but sadly it didn’t happen. Helen sorted everything and we didn’t have to do anything! This year I spoke to Helen about booking a holiday for next year she came through with a few holidays to look at nothing was too much trouble, we then booked and I recommend my sister and she booked on too! I will always talk about Helen very highly she really helped us and feel very spoilt when booking through her. Thank you so much x x

Sent by B Jacob

Helen has been brilliant putting together a quote for a trip to Orlando and Florida, ensuring we have the right hotel, the relevant park tickets and flights to suit our work commitments. Helen replies to queries within 24 hours, is polite, knowledgeable and overall provides excellent customer service. Thank you!!!

Sent by Joanne Hutchison

Helen we can't thank you enough for you help and guidance when we had to postpone our 30th wedding anniverary holiday last year due to covid-19.You have gone out of your way to put a package together which is equally as amazing and we so look forward to our travels at the end of the year. We couldn't have planned this holiday of a life time without you. Also booking us a much needed break in Zante in July. We are positive we will be going. Please support this lovely lady who does a brilliant job you cutainly do the whole package Helen x Jo and Mark

Sent by Rachel Pannell

We originally booked our honeymoon through Helen to Mauritius for this coming September. Due to everything that’s still going on we decided to move Mauritius to 2023 and choose a European destination for our honeymoon in the hope we have more chance of being able to go there this year. Helen was fantastic, moved Mauritius for us without any issue ka and found us an amazing 5* hotel with our own private pool in Santorini on the exact dates we wanted going from our preferred airport. She was amazing, nothing was too much trouble and the whole process was done from start to finish in a couple of days and considering the world at the moment we thought that was brilliant. Helen kept us up to date through the whole process and advised us every step of the way. We will always book ALL of our holidays in the future through Helen and are encouraging all our family and friends to do the same.

Sent by Jacquie Nel

We’ve had to reschedule our holiday twice in the last year, once due to COVID and once due to health issues, Helen has gone above and beyond in rearranging our trips and removing all stress from the situation. We can’t recommend her highly enough, nothing has ever been too much, she gives the personal touch with a professional service, would not even think about booking our holidays anywhere else.

Sent by Jordan Butler

We can't speak highly enough of Helen and her amazing service through Travel Counsellors. Helen has made everything so easy for us in the last month after my Girlfriend and I had to move our holiday to Dubai in May to later in the year. After seeing the news in January 21 about UK travel restrictions I assumed we would struggle to adjust the dates or potentially lose our booking, but how wrong I was. I called Helen and was warmly greeted by her saying she was about to call me to discuss the same thing, and that she had already assumed we would like to move the booking to around August or September. Over the phone Helen confirmed that she was able to move everything like-for-like to September at no additional cost or loss of itinerary etc., which left me almost speechless at how easy it was... I paused and said is that it? yes she replied!. Everything was made so simple and all of our concerns were eradicated straight away. Seeing how easy it was made me realise how correct Travel Counsellors have their position in the market and how customer service and experience is their top priority and through Helen they deliver that so effortlessly. We cannot recommend Helen more and if you reading this looking to make a decision don't hesitate, you will not look back and you'll probably never book elsewhere again. Thank you so much Helen x

Sent by Emma Bush

2020 has seen us postpone two major trips, but Helen has been incredible in managing the fall out of covid and rescheduling both holidays to next year. She has been proactive - communicating early with me about possible options and nothing has been too much trouble. It’s a tough time for all but Helen has been so professional. Would recommend her at any time to manage your holiday plans and especially now! We feel in great hands!

Sent by Olivia Mead

Helen has done an amazing job helping me with my 2020 holiday. Unfortunately due to COVID, my holiday had to be cancelled; what should’ve been a stressful time was managed amazingly by Helen. Helen reassured me and offered a straight-forward resolution. I then decided to rearrange this holiday for 2021 with the help of Helen and her amazing services. Honestly could not recommend enough. Night or day, weekend or weekday - Helen is there to help. Thank you, thank you, thank you!

Sent by Jill Anderson

We have booked several holidays with Helen after a friend recommended her . Helen puts everything into finding you the holiday to suit your needs ..We always feel confident booking with Helen as she gives you that rare unique personal touch . Never more so with this Covid pandemic .. we booked a Canadian tour With every fine detail taken care of. Unfortunately cancelled.. Helen got us our full refund and kept us updated continually.. no waiting in a que with a travel company ! Helen found us a beautiful cottage in Wales but again cancelled .. Helen fought hard to get us every penny back spending hours on the phone . Helen genuinely feels your disappointment at a holiday being cancelled.. again that personal touch . We would never consider booking a holiday through anyone else but Helen . Looking forward to 2021’s travel plans . Thank you Helen .

Sent by Emma Grantley

Have never used a travel counsellor before but in a time when the travel industry has been turned upside down I have never been so thankful that I did. Initial booking of our holiday last year was quick and easy but when I contacted Helen to ask about the possibility of moving our holiday to next year during her busiest time of helping those affected by the pandemic I was expecting a delay in hearing back of her. Instead she responded immediately upon picking up my message and within an hour our dates were changed, with no fee incurred and nearly £1k saving off what I had priced it up to be. Helen goes above and beyond to ensure that you’re happy, saving time, stress and money, we highly recommend her.

Sent by O Morton

We have used Helen for various holidays and just booked our second already this year with her! Her service has always been exceptional and she is always at the end of the phone should you ever have any problems or requests. We always feel so well taken care of when booking with Helen! Thank you again for your wonderful service x

Sent by Rashid Ahmed

During our recent trip to Havana my friend got hospitalised so we were unable to fly back as scheduled, in Cuba things are easier said then done, but thank god for our travel councillor Helen Wilson, she was absolutely fantastic, the moral support we received throughout was invaluable, Helen went out of her way not only to find us a new and better hotel but also arranged with the airline to extend and upgrade our return seats for another week at a minimum charge, this would not have been possible without her persistence and determination, Great work Helen you were like a true friend, definitely booking with you again

Sent by Leighanne Fairfield

We went to Lapland in December 2019, after booking through Helen. From start to finish the whole trip was meticulously planned out and fabulously organized. We chose the 3 night magical interlude and we had a truly wonderful time. Our girls aged 4 & 7 thoroughly enjoyed themselves and so did we!! If you’re considering a trip I would highly recommend Helen. Nothing was too much bother and we loved the little touches such as their letters from Santa, the personalized baubles and the selection boxes that Helen sent to us. Thank you so much Helen!!

Sent by Margaret Thompson

I booked my family holiday to Lapland through Helen on a recommendation. Looking for somewhere to stay for six adults plus my five grandchildren I thought would be a huge problem for a sole travel councillor especially with the young ones ages ranging from 3 to 7 years. I needn’t have worried as I am delighted to say, Helen found us an amazing place to stay, taking into consideration of the facilities provided for the children. She was easily contactable and answered promptly to any of the queries I had. She also arranged many personal touches such as lovely cards wishing us a happy holiday and also welcome back plus a gorgeous personalised wooden Lapland bauble with a selection box for each of the children. For myself and my family, we feel Helen went above and beyond the role of a travel councillor .... a very rare quality indeed. Our whole experience from start to finish, was flawless and the best holiday we ever had . Thank you Helen.

Sent by John Burnett

We had not used Helen before but after the service she has provided we definitely will be again and also recommending her to our friends and colleagues. We received plenty of e-mails with suggestions then had several very lengthy telephone calls in order to come up with our very own specific holiday requirements which I must say where lengthy . Helen is a credit too the industry she represents.

Sent by T Revell

This lady has exceeded my expectations. She has planned the most special trip for me and my son, listening to our requirements and acting on them....she has most certainly delivered. Can’t thank you enough Helen.

Sent by Peter White

Helen was excellent throughout the whole process of turning the idea into reality, Nothing was too much trouble and everything was so well organised for us which took the worry out of the whole thing. In addition to answering all my queries Helen also has some more than useful tips to help us make the most of our time whilst away using her knowledge of the region to help make it great holiday, We had a great time and Helen's input was in no small part responsible for that. Were already saving for our next trip and will be sure to get in touch with Helen soon.

Sent by Nicola Jeffery

An excellent service received from Helen! She found us a perfect hotel near to everything we asked for. Sorted a private transfer, car parking, everything! It took all the stress away leaving me to relax and enjoy my holiday. Thanks Helen, I will definitely recommend your services! X

Sent by Richard Piercy

Just had an amazing trip to New York, it’s definitely one place for anyone’s bucket list. Helen takes all the stress and anxiety away in her exceptional organising allowing you to sit back and look forward to a bespoke holiday. Great personal service, can’t fault her. Would highly recommend.

Sent by Bridie Winter-Foster

Just arrived back from the Maldives, what an amazing place. A destination I wasn’t familiar with. But yet again Helen made sure 100% excellent service was given, accurate information relayed and nothing was too much trouble. We had a bit of an issue a few days before we left but Helen worked 24/7 around the clock resolving and sorting it for us. We had no stress or pressure at all so it didn’t spoil the holiday one bit. Helen ensured everything ran smoothly to make sure we had a holiday of a lifetime. She’s an amazing lady who gives 100% commitment to her clients. Helen went over and above for us and delivered 5 star service along with our 5 star holiday of our dreams. Thank you so much Helen

Sent by Rebecca Kirby

Helen is amazing at her job, I have used her now for the last three holidays, I would definitely recommend xx

Sent by C Bunting

Very pleasant and helpful person to liaise with and nothing is too much. Helen goes above and beyond the call of duty to suit her clients needs. Knowledgeable person too. Looking forward to our special trip co-ordinated by Helen for us.

Sent by Richard Piercy

Very professional personal service. Always on hand to advise and answer questions. Will use again.

Sent by Helen Hare

Helen Wilson has been a fantastic support network for me regarding holidays. Excellent customer services skills, nothing ever too much trouble and always comes up with my perfect holiday. I cant ever see me booking a holiday any other way. Thank you Helen your a star xx

Sent by Eleanor Billany

Helen has gone to the end of the earth to assist us in finding the perfect honeymoon! We are so thankful for her support and dedication and had no problem in us changing our mind on certain things. Thanks Helen x

Sent by Susan Shakesby

Helen is an absolute delight. Fun, lovely & listened to what we would have liked in our holiday.

Sent by Teresa Hardy

I would highly recommend Helen, she has been so helpful, she incorporated all of our needs and requirements to find the perfect holiday to suit my family, I will definitely book with her in the future and will most definitely be recommending her to all my family and friends ??

Sent by Liberty Hall

Being my first time booking a holiday on my own with no help from my parent I found Helen the perfect person to book with! She’s sorted everything for us and is just at the press of a button when we need her for any advice or and questions! Will definitely be booking with Helen again.

Sent by Kat Thompson

Helen was extremely helpful, nothing was too much trouble and knew exactly what my family and I would like in our holiday. I was worried that my messages back and forth would annoy her but Helen answered every question and rang me to discuss in detail. We are so pleased with the holiday Helen found for us and would highly recommend Helen to anyone who asks.

Sent by Rich Mcwatt

Just wanted to say a massive thank you, again, for a truly amazing few days. Going down to London early made it even better. It was one of the best holidays I’ve ever had, nik felt the same and Evie was in her element! She usually hates walking but she walked over 10 miles every day!! Thank you so much, the flights were ideal times and all went so smoothly! Hotel was fantastic, ideal location, great room and friendly staff. All in all a thoroughly memorable few days that we all loved!

Sent by Stuart Jones

Helen was recommended to us by our daughter who had used Helen to organise her honeymoon. We provided a brief that said 'week's holiday shared between Florence and Venice'. Within a day or so the details arrived in an email and everything was covered - air transport, car parking, transfers, rail travel and hotels. We put our faith in her and she did not let us down. Everything went smoothly and the attention to detail could not be faulted. Our travel documents arrived with everything in chronological order - we were even checked in for our flights with seats assigned! It's the little things that make the difference between 'good' and 'great' and it's those little touches like the notes that await you when your arrive in your hotel room wishing you a good holiday that make that difference. I would not hesitate to recommend Helen and will certainly use her again for future travel booking.

Sent by Jackie Holmes

Had the most wonderful holiday thankyou. Your service was amazing from when I first contacted you to us returning and receiving a lovely hand written card asking if we had a lovely holiday. It's so nice not to have to gaze through brochures or sit in a travel agents. We just pick up the phone and speak to you, leaving all the hard work to you, and once again you came up with a wonderful holiday. We can't thank you enough. Recommendations will certainly be out there. Thank you again and we will be in touch for you to do it all again next year.

Sent by Debbie Dawes

I recently contacted Helen to sort a holiday for us as I had heard and read good things about her wonderful service. I gave her brief details of what we wanted and she gave us some lovely options within a few days. The hotel we choose was absolutely perfect for us and the help and advice Helen gave was second to none. Nothing was too much trouble for her even down to booking the flight seats, writing the luggage labels and a lovely welcoming gift when we arrived! I got the impression that you could contact her at any time and that she would go that extra mile to make sure everything was just perfect for you. Helen really took all the booking stress away for us and I would (and do!) recommend her to everyone one who finds it hard work and time consuming booking your getaways.She is a lovely lady and a credit to Travel Counsellors

Sent by Rebecca Carroll

Wow, where do I start? This being my 4th year booking with Helen I knew I was in for a fantastic time! Everything was booked and taken care of with great care, Helen always listens to what we want from our holiday and every time ticks all the boxes! The resort we stayed was stunning and was originally recommended to us by Helen and we had a fantastic time and can't thank Helen enough! Booking through Helen as part of travel counsellors is so much more than just booking with a travel agent it's the extra personal touches as she always goes above and beyond! Highly recommend to all my friends and family and will certainly be booking again in the very near future! So for now heres a huge thank you from all of us.

Sent by Jan Pepper

On the several occasions we have used Helen as our Travel Counsellor, we have found her service to be excellent! We have never had any issues during the whole holiday process. We would recommend Helen as your Travel Counsellor without hesitation.

Sent by Victoria Preston

The holiday to Disney World was fabulous. We had a budget and we had to go in the school holidays and Helen achieved both for us. The hotel outside of Disney was great for our needs and the holiday ran as smoothly as it could have done. Private transfers, ticket receipt etc. Welcomed advice was received on what we should and shouldn’t do. Helen even helped me with my Disney app to ensure that I got the most out of the holiday. Thanks Helen. Another first class service

Sent by Beth Jones

Wow! Honestly, from the first minute, to us being fully booked me and my party was very well looked after by Helen. We requested changes which she immediately worked on and reported back until we were happy, coming back in a prompt manner each time, and this was on a bank holiday weekend. Superb service, she went above and beyond and was so happy to do it! Brilliant service from start to finish. Will be booking with Helen again and would definitely recommend. Thank you Helen.

Sent by Marie Anderson

We were planning our family holiday to Florida, we contacted Helen as we knew she had lots of knowledge and expertise and lots of experience in this area. Helen had lots of patience and looked at various options for us as we were undecided as to if we should stay in a hotel or villa. We decided on a villa and this is were we felt really happy with our choice of accomadation. Helen checked the area ensuring it was a nice safe area with lots of amenities close by and the parks a short drive away car hire also included which was a bonus as we thought we had to arrange this. Best of all we are flying from Doncaster which is really easy to get to so we are all excited and on countdown to go. We feel very reassured knowing that we have booked through Helen and would not hesitate in booking another holiday with Helen very kind professional service .

Sent by Olivia Morton

Helen has always been amazing at finding brilliant holidays and her recommendations never disappoint! Have already booked three trips with her in past year! Thank you so much for looking after us would always recommend her.

Sent by Amy Radford

This is the second holiday I have now booked with Helen so that says a lot. The service Helen gives is second to none. Everything I requested within my holiday package Helen was able to do for us. Any questions or queries were answered straight away. Helen takes great pride in her work and making sure that a fantastic holiday is had by all this is why I wouldn’t hesitate to book anymore future holidays with her. Thanks Helen, roll on next year.

Sent by Caroline Barrett

I would just lie to say a massive THANK YOU to Helen for all her support and help since the collapse of Monarch. We had our holiday of a lifetime booked with them to Lapland this Christmas and to find out we were no longer going was so disappointing. As we had originally booked with Helen and it was a package I wasn't concerned about us getting our money back, we have that all important ATOL certificate it was the loss of our holiday. Helen is sorting our refund and has done her very best working many many hours to get us another perfect holiday, on slightly different dates which I have to say I am now looking forward to a little more! Thank you Helen, you have managed to keep the dream alive for two little girls who have no idea what Christmas has in store for them this year! A huge weight has been lifted from my shoulders, I would highly recommend Helen as without her things would certainly not have run so smoothly.

Sent by Sarah Hawksley

Having just booked our second holiday with Helen, we are equally as pleased as we were the first time! Helen ensures you are her priority from start to finish. We have a young family and a disabled daughter. Helen took care of everything for us which meant we could concentrate on giving our girls a fabulous first holiday abroad. From seat booking, advance communication with the airline and hotel to even writing our luggage labels! When we talked about our next holiday, I didn't hesitate to contact Helen. Within a week, we were booked and deposit paid! I know everything will be thought of again by Helen for us. I cannot recommend Helen highly enough. Now, where to next?

Sent by Victoria Preston

I've been trying to work out how many breaks Helen has booked for us. I think we are looking at a dozen now. Every time the care and attention she shows to us when trying to find our perfect holiday is second to none. Once booked the service doesn't end there. Paperwork is posted with the luggage tags even already written. There's usually a couple of thoughtful additions included too. Helen even sorted us out breakfast at a hotel local to an airport when we experienced significant delays! Even arranging for them to collect us as our car had been taken off-site. I won't book my holidays or short breaks with anyone else now. Thanks Helen - Victoria

Sent by Janet Pepper

Five stars all round, nothing was too much trouble, could contact at any time if we had any questions. Our bespoke holidays were organised and planned to perfection with no issues at all. Will see you again in 2017. Thank you.

Sent by Rebecca Carroll

This year will be my 3rd holiday booked through Helen Wilson & Travel Counsellors, not only have all the holidays been amazing value for money & perfect in everyway but the service Helen provides is outstanding, she really does go above & beyond to inform her customers of every tiny detail, the bits that make your holiday feel like an extra special one & personal just to you. I have recommended Helen to quite a few of my friends who now also feel the same & I will continue to do so! Great work Helen you really are a holiday superstar!

Sent by Denise Shakesby

We have just booked our fourth family holiday through Helen and wouldn't consider booking elsewhere. Helen takes the hassle out of booking a holiday with the fantastic service she provides. We have also experienced the financial protection that Travel Counsellors provide. First when we were booked to go to Tunisia just after the terror attacks. Helen had our holiday cancelled and re-booked elsewhere within a few days at no loss to us. This year our hotel was booked through a company which went bust not long before our holiday. Helen worked tirelessly with her colleagues, negotiating back and forth with the hotel to make sure our holiday could be re-booked, this was again at no financial loss to us. We are very grateful to Helen as this turned out to be our best holiday yet. Helen will always work hard to find you your perfect holiday, and she doesn't stop once she has taken your booking. She is always on hand to make sure your holiday runs smoothly.

Sent by Zoe Garner

Helen has been an absolute dream! I am so glad we found her! She organised our dream honeymoon in the Maldives and even got us the best room within our category which really did make a difference. A personal touch! We have since booked our baby moon to Dubai with her as we knew we could guarantee getting exactly what we'd asked for. I would book with Helen over the premium companies we use to use due to the personal touches and peace of mind that you are sure someone else has thought of everything and will help in any eventuality of there being a hiccup or trouble, after all holidays are meant to be stress free!

Sent by Caroline Barrett

We have used Helen to book numerous family holidays over the last couple of years and have been really impressed with the level of service and attention to detail Helen provides. Nothing is too much trouble and she is always easy to get in touch with. As we go back to her each year Helen now knows us as a family and what type of holidays and hotels we like and will make suggestions based on that. I cannot recommend her enough, she will look after you from the start of the searching process to the end of the holiday and everything in between. A 10/10 service x

Sent by Kerry Greeno

I cannot recommend Helen enough. She is so friendly, polite and helpful. Nothing is too much trouble for her. You receive such a special service from Helen and its all the small things that she does that make a huge difference. Have booked three holidays with Helen and will be using them again in the future.

Sent by Helen Abuelo

Helen has booked a couple of big holidays for us. She has always kept us informed and dealt with all aspects of our holiday. The prices were competitive as well.

Sent by Amanda Barker

Helen thank you so much for last years' Florida holiday, the villa was amazing and we had a fantastic time. Yet again this year you have surprised us beyond our expectations in finding us that 25 year anniversary holiday in budget to fabulous Dubai and more important Barefoot Paradise. Also on receipt of our documents there are some wonderful luxurious surprises too. Your work is amazing.

Sent by Emma Akpan-Bush

We have worked with Helen in the past 12 months to plan four amazing holidays, she organised our honeymoon in Brazil and Argentina, a short break in Iceland, a luxury summer break in Italy returning on the Orient Express and a first wedding anniversary trip to Dubai. She can be relied upon to do her homework, present you with some fantastic options, and keep an eye on your budget and that's the reason we keep coming back time and time again for her service, support and expertise! In the case of our honeymoon she saved us 40% on the exact same trip that a well known travel company had quoted. And we got a much more personal service! Thanks so much!

Sent by Peter White

First class service from Travel Counsellers! Every detail of our holiday meticulously planned, allowing us to simply 'enjoy' it! We would never book a holiday with anyone else! Thanks again Helen (:

Sent by Karen Hickling

I have booked a few holidays and short breaks with Helen now and I cannot recommend her highly enough. Helen always goes the extra mile to make sure everything is perfect, always finds the best possible deals available and takes all the hassle and stress out of searching for and booking a holiday. You can simply sit back and relax right from the start. I have recommended Helen to friends and family and they also have nothing but praise for her. It's the personal touch and the little added extras that are priceless (like the hotel upgrade to a massive suite and surprise birthday cake in my recent stopover in Dubai!). Thank you Helen xxxx

Sent by Kelly Bride

We booked a short break through Helen to Disneyland Paris in November just in time for Christmas, we were supposed to be going with close friends. We booked everything at the beginning of the year but unfortunately my partner was then told he needed hip surgery just 2 weeks before we were going and due to Shaun being unable to fly we had to reschedule the trip. Helen was very professional and straight away sorted this for us . I was so stressed due to having to cancel after looking forward to it and worrying we may lose the money. Nothing was a problem and Helen made sure it was all sorted and rescheduled for another date which was convenient for us,. We are now going in April and I really just wanted to say a huge thank you to Helen who spent hours sorting this out and making sure it was stress free. I cannot recommend Helen enough for finding you the perfect holiday and if something goes wrong she's also proved she will make sure it's dealt with. Thanks Helen, you're a star.

Sent by Bridie Winter-Foster

Absolutely fantastic service received from start to finish. Helen couldn't do enough for us and nothing was too much trouble. As this was a surprise 70th birthday present we wanted our villa holiday to be perfect. Helen did all the ground work and found us the perfect villa holiday in the perfect location of the Aphrodite hills in Cyprus. Helen arranged everything, including all the extras and even little surprises, we didn't have to lift a finger. Wow service100% throughout. She did us all proud and I and my family would highly recommend her.

Sent by Paul Harrison

No more will I spend hour upon hour searching for the perfect holiday, having used Helen's services I am now hooked on the ease to outline what I want and allow Helen to find me a choice of deals. Use this with the confidence that you will get that personal touch, and first class service. And what's more it doesn't affect the price we pay.

Sent by Katie Slater

We had an amazing few days in London that Helen booked for us. She made it so easy for us, organising our Harry Potter tour tickets and texting us to let us know the train times to and from London. We are now even more excited for our honeymoon that Helen helped us arrange. Can't recommend her service enough.

Sent by Julie Hasan

Don't know where to start, this fantastic lady does it all. We wanted a fab, once in a lifetime holiday and this ,plus extra is just what we got. From the moment we contacted Helen ( a recommendation from a very good friend of ours) to source the holiday to the day that we came home, Helen made our experience extra special. We will never ever use another travel agent again. Everything was taken care of including little surprises when we were in the Maldives and Dubai. Helen is very professional and definitely knows how to cater to individual tastes, nothing is too much trouble. Helen is a consumate professional who has the extra special ability to make you feel like you are the only person in the world that is going on holiday! Coupled with her cheery disposition and her ability to find out every answer to any question that we threw at her, makes her a credit to the travel industry. Thank goodness we got the recommendation! Based on this, I have recommended family and friends and have even booked this years holiday with her (which I already know will be fab! ) ,that shows how much we trust Helen.

Sent by Tina

This was the first time that we had ever used Travel Counsellors having read about them on a social network site, and although my local Travel Counsellor was away on holiday, Helen's number was given out as an alternative point of contact – what a great find! Having never been to Florida before, Helen made me and my friends feel relaxed to leave the holiday searching all up to her and do the hard work of finding flights, villa and car hire for all 9 of us and then brought this altogether as one holiday package. Helen has provided such a helpful and personal service, nothing is too much trouble, we will certainly look at booking with her again.

Sent by Janette Smith

With Helen doing all the hard work it took all of 10 minutes to book our cruise, last year I was on the phone with P&O for the best part of an hour, what better service can you ask for?

Sent by Jeanette Wilson

We had an idea of where we where we wanted to stay, Helen found us a great deal and made the whole booking process very easy for us. We can't wait for our holiday! Thanks Helen.

Sent by Hayley Hamby

Friendly, helpful and efficient service from Helen - would recommend.

Sent by Kalvin Chapman

I had a vague idea of where and when I would like to go on holiday, together with a suggested budget. Helen was fantastic. She found me hotels in great resorts, all of which had excellent feed-back on TripAdvisor. She suggested a number of countries, and a number of resorts within those countries. Her service was fantastic, and I recommend Helen to anyone that I know is considering booking a holiday (and sometimes those that are not). I would whole-heartedly recommend Helen. Her knowledge and expertise made booking a holiday a pleasure rather than an "I hope I don't get ripped off" experience I used to have booking a holiday. I find that the "fingers crossed" approach to booking hotels can result in a poor holiday, whereas the "Helen picks the great holidays" experience gave me such comfort.