Hilary Alexander

I'm based in

Benfleet

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

Hi and welcome to my Travel Counsellors webpage.

I have over 35 years of experience in the travel industry, in a variety of roles from airline reservations, airport ticket desk, leisure and most recently (for the last 12 years) business travel - both corporate (on the Morgan Stanley Roadshows team) and in entertainment (on EMI and Universal music accounts).

I have gained a wealth of on the job experience over the years working in different areas of the industry, but I have also gained a great deal from my own personal travel experiences from walking the Great Wall of China, Kenyan safaris, swimming with turtles in Barbados, trekking the rainforest in St Lucia and sampling the delights of the wine route in Cape Town - to name but a few!

One thing that has remained consistent throughout is my passion for customer service. I will always go the extra mile for my customers and I am always available at the end of the phone day or night.

I can discuss your trip at a time convenient for you (including evenings and weekends) so that you will receive a truly personal experience.

With the help of Travel Counsellors award winning technology I am able to uniquely package holidays at competitive rates searching from over 400 approved suppliers. This means you get the best deal while saving you the time and hassle of various internet searches.

I can also handle all your business travel requirements from flights and hotels to car hire and trains. I am quite used to travellers whose plans change constantly, even en-route (after my time on the roadshow desk) and also very familiar with handling very specific requests (after looking after arrangements for famous artists).

Whatever your requirements just let me know and I will do my utmost to help make your trip everything you want it to be and hopefully more!

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What my customers say

Hilary was really helpful in finding us the right trip for Tracy's 60th birthday. Every aspect of the trip has been handled really well and communication has been great throughout. Would highly recommend Hilary to others.

Paul Thompson

West Sussex

I would recommend Travel Counsellors and Hillary Alexander. have recently come back from a trip with flights booked through Travel Counsellors via Hilary and everything went swimmingly. My connection times were pretty tight, (just over 1 hour) which i chose, but was still a little worried as there was not much wiggle room for any potential delay. Hilary however, gave me all the necessary contact details and what to do, should I miss my connection. Thankfully, it was not needed. It went amazingly well and absolutely would recommend Hilary/Travel Counsellors as my go to agent.

Susan Grant Page

London

Hilary is nothing short of amazing! Hugely knowledgeable, calm & unflappable, she resolved a couple of very tricky situations for me in between Christmas and New Year when she shouldn't have been working. She is also extremely efficient and personable- an absolute pleasure to deal with. I have already recommended her to my close friends and colleagues.

Siobhan McManus

London

Hilary has amazing knowledge in the travel industry. Also nothing is too much trouble for her, she makes sure that you get the holiday of your dreams. Would highly recommend her

Michelle Harvey

Enfield, London.

Hilary had a difficult task as planning a group booking for Thailand, with families flying from USA and UK. She handled all our requirements (seemingly) effortlessly, and nothing was too much trouble. We're all so excited about the amazing itinerary she's recommended. Thank you again Hilary!

Michelle Silver

Essex

Just want to write and say how fantastic from start to finish your service has been. Our whole trip and all your recommendations were fabulous. The service you provided from the airline, to the transfers , excursions booked and hotel choices were tip top. I wouldn’t hesitate to use you again and recommend you. Thank you for all your patience and professionalism. Regards Joanne

Joanne Burns

Loughton, Essex

We’ve had an amazing time here, again. James & Kate have loved it too! And thank you for our bottle of bubbly yesterday which we had before dining at the tepinyaki restaurant last night- so kind of you. Many thanks for looking after all our arrangements again & with such quality service.

Ros Wells

LICHFIELD

Great customer service, fast and took away all the stress!

Grant Noble

Chelmsford

Incredibly helpful and supportive - gave us time and effort to book our perfect holiday

Kurtis Lipman

Braintree, Essex

Excellent, fast and helpful customer service. Hilary was polite, professional and I would highly recommend her to anyone looking for a holiday

Karen Marcelis

Chigwell, Essex

Without hesitation - I would recommend Hilary to all my friends, family and colleagues. She is without doubt the most professional travel person I have dealt with. Her attention to detail is perfect and there are no if's, but's or maybe's - she just gets it right first time.

Ian Smith

Oxted, Surrey

Hilary was very helpful and responsive including over the Christmas period when she, herself, was on leave .

Morag Finch

Bury

I found Hilary Alexander to be pleasant, helpful and nothing was too much for her to help me with planning this trip. I would recommend her to everyone I know.

Jacqueline Jacobs

Romford, Essex

Hilary is amazing and always saves us money on our trips. She is also extremely knowledgeable, friendly and helpful.

Andy Watmore

Caterham, Surrey

Always available to help with even the most obscure/ stupid questions. We have used Hilary a number of times - so that's the best recommendation one can make.

Karen Miller

Hadleigh, Essex

Hilary has been very attentive. She has really listened to what I wanted to achieve and never gave up trying to find a solution. She was always punctual and reliable in coming back to us. I would thoroughly recommend Hilary's services.

Amanda Pelham

Billericay Essex

Hilary has helped us before to sort flights/ hotels etc and what I really appreciate, and why I would always recommend her, is that she researches things so quickly and proficiently. Basically, what she doesn't know immediately - she will find out. Super, bespoke service. Thank you.

Karen Miller

Hadleigh, Essex

This is the 2nd time we have booked with Hilary and the service is 110% we will no longer be booking our own holidays

Maria Messenger

Wickford Essex

Hilary has been not only patient but thoughtful and really understood and helped us make a decision about our holiday - despite a very broad scope! Ultimately, she's made what can be a minefield of information into a painless process.

Mark Mailer

Rayleigh

Hilary was very helpful and efficient. She listened to our requirements and proposed a holiday that met these requirements.

Shelley Jones

Shropshire

Excellent service, lovely lady! Will be back for future holiday bookings.

Rosalind Wells

Lichfield

I found Hilary to be patient, informative and overall very polite. It is a blessing to be able to consult with someone who not only has up to date information but is also prepared to go the extra mile to ensure that the customer is satisfied. Very pleasurable experience.

Garfield Charles

Melbourne Australia

Hilary worked very hard, listening and acting upon all our requests. She made it an enjoyable experience finding our dream holiday at the right price. Of course I would recommend her to family and friends.

Jacqui Jalland

Gidea Park

Service provided by Hilary was excellent. Both myself and my partner have passed her details to friends and colleagues and Hilary is looking into another holiday for us later this year.

Steve Brice

Wickford, Essex

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Tailor-made for you

Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.

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Personalised service. Always

When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.

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Stress-free travel, and more time
for what matters most

I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.

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Support when it matters most

If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.

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01702 667 970

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