Based In Desborough

Jackie Cook

It's Nice To Meet You

Hi,
My name is Jackie Cook; I now live in Northamptonshire but have lived all over the UK and spent 8 years in France. I am married with one son who recently got married.

I have worked in the travel industry for 42 years. I have gained experience in different areas of the industry and have been very fortunate to have travelled extensively during that time. Living in France from the age of 12 gave me an opportunity which only later did I appreciate. I speak fluent French and started my interest in working in the travel industry. I joined Seaspeed Hovercarfts in Dover when I was 18 which then became Hoverspeed and this is where I met my husband who is from Dover.
The summers were great down at the Hoverport but not so much in the winter!

My next positions really became as I followed my husband with his job moves so in 1984 we moved to Peterborough and I joined Thomas Cook. Their training then was fabulous and soon became a travel agent for the first time. We then moved to Leicestershire and like my husband we joined Page and Moy where I stayed for 11 years until I moved to Travel Counsellors in March 2000

My favourite European city has always been Paris, and some recent holidays have been spent cruising on a canal boat in different parts of France. Ask me more about that; it’s a wonderful way to relax and meet the locals. We do also love the Greek islands and have visited many over the years. This year was Crete for the first time but we need to go again as it is a large island and we only saw a small part of it.

I have been fortunate in that the companies I have worked for have seen a benefit in allowing me to travel for educational purposes to countries I would never have expected to visit. These include Peru and the magical Machu Picchu, South Africa and Kenya on exciting safaris, the Caribbean, cruising (on ships as well as canal boats!), Thailand and Malaysia and many more. They even tried to teach me to dive in the Great Barrier Reef. (I did not pass but at least I completed the course!). The latest trip was to New Orleans, what an exciting city that is.

If I have not visited a destination you may be interested in, the Travel Counsellors message board will allow me to find out the answers to your questions. Someone will know.

When you call my number, it will be me who answers; this allows me to build up a rapport with my clients, who then return to me year after year for their holiday arrangements.

We have a 24 hour duty office who are there at the end of a phone line when there is a hurricane , a cancelled flight, companies going bust at the last minute, helping us with clients who become ill or need to get home quickly. This is such a benefit to have when something goes wrong, but also they keep us updated with latest visa and health requirements.

Please give me a try and I promise you will not be disappointed. I will offer to you the best possible professional service you could hope to receive.

I look forward to hearing from you,

Jackie

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My customer stories

Sent by Martin Handley

We have been grateful of Jackie’s skill and care Over many years in helping us plan our lovely holidays. We feel well looked after and cared about As her immense knowledge and willingness helps us with so many questions. We will continue to recommend her whenever we can.

Sent by Samantha Hughes

When you come across issues with your booked holiday as I’ve had this time, this reminds me exactly why we use Jackie. She deals with a lot of the pain - she thought ahead and came up with an alternative for us rather than just waiting to find out what Jet2 would offer us as an alternative when our hotel wasn’t available. This meant that we felt we had some choices and weren’t just missing out on our holiday. Huge thanks Jackie

Sent by Charanjit Rana

Jackie was very helpful. She was patient, listening to our needs and owing up with possible options to give us the best holiday and value. I would highly recommend her to others.

Sent by Peter Docherty

Always polite very helpful always answers voicemails with a personnel phone call and I genuinely think she does the best deal she can for you and your family holiday with a good aftercare service and is always at the end of the phone for your questions

Sent by Geoff Bell

Jackie always provides an absolutely first rate, efficient, friendly, and very effective service. She cares about her customers.

Sent by Neil Davies

I have always found Jackie at Travel Counsellors to be excellent when dealing with our travel requirements, her attention to detail and excellent customer service takes all the stress out of organising our holiday. Nothing is too much trouble and she's always very fast in replying to our ever changing requests. Thanks for all your continued help and support Jackie. Diolch / Thanks

Sent by Graham Fleet

Exceptionally knowledgeable, professional and friendly service

Sent by Alan Gosling

Jackie was quick and efficient. She understood our requests and budget straight away and found us the perfect location and accommodation we requested. She answered all our questions and helped us through the whole procedure. Jackie made our holiday easier right from the start.

Sent by Andrew Abel

If I could give JACKIE 11 or above I would she made the whole process an absolute pleasure and so so professional and all with a smile in her voice and still keeps me informed on my booking to make sure I am happy with everything and do I need any further assistance I feel she is an asset to your company which these days is few and far between keep up the good work many.

Sent by Louise Morris

Jackie is superb! Nothing is too much trouble. Always listens carefully to what we want from a holiday and has so far matched our needs with our holidays every year. Plus she takes all the stress away from us by booking it all for us - and even delivers the tickets and baggage labels to our house! Brilliant!

Sent by Gillian Soave

Jackie is a very helpful, friendly lady,, an excellent Travel Counsellor, who I recommend to all my family and friends, as she gives first class service.

Sent by Paul Walker

We have used Jackie for our holidays for 15 years including booking our wedding in Thailand. Time and time again, Jackie’s knowledge of the industry and country’s / hotels has proved invaluable. I would highly recommend Jackie 100%

Sent by Helen McGeachy

I have and always do recommend Jackie to everyone I know as she is excellent, and her service seamless!

Sent by Gordon Arthur

Very efficient and helpful.

Sent by David Owen

Jackie is very efficient, helpful, friendly and fun.. It's great making our holiday plans with her. Everything is done perfectly.

Sent by Natalie Hibbitt

Just to let you know that Verona was fabulous. Really fantastic hotel, in a great location and the transfer you arranged was amazing. The best yet!! Thanks again for helping to organise

Sent by Susan Hargreaves

We have always been really happy with the service that we have had from Jackie...1st class.

Sent by Christine Ellis

Jackie is always polite and helpful and has endless patience

Sent by John Chambers

We have used Jackie for several years and due to the high level of service, have recommended her to our friends.

Sent by Timothy Crowe

Great proactive service

Sent by Anthony Popple

I have dealt with Jackie on previous tours (British Lions to Austalia 2013) and had no hesitation in asking her again to book a similar trip in 2017. I have recommended her to friends and colleagues and know from feedback that they are well satisfied with her service. She is a credit to her profession and deserves a top score in my estimation. Many thanks Jackie

Sent by David Beck

Jackie is very experienced and helpful. She took onboard our requirements in particular the need for additional leg room, and found the best package available at very reasonable prices. I have already recommended her to friends and family.

Sent by Pamela Handley

Thank you so much for looking after us so well Jackie - you really are a treasure. We noticed you had even filled in the luggage labels bless you. Love Pam xx

Sent by Michael Hutton

She is first rate and friends have already booked their holiday with her on our recommendation.

Sent by Bethan Hall

Jackie has excellent organisational skills, friendly and supportive approach demonstrating good customer engagement by listening to and understanding customer requirements.

Sent by Madeleine Coburn

Very friendly, efficient and wonderful at getting back straight away and being flexible over getting the very best option (which we did .. ), Thank you very much Jackie, definitely recommemded !!

Sent by Peter Corderoy

Hi Jackie , just to say a big thank you for the champers and cake on the plane it was a lovely touch everything is great here and Sharon is already planning the next trip with you once again thanks Pete and Sharon x

Sent by Edward McDonald

My query was addressed promptly and the tickets purchased and delivered - excellent personal service.

Sent by Christopher Gladman

We have used Jackie's services for a number of years and have always found her extremely knowledgeable and informative. Combine that with her ability to access great deals we would have no hesitation in recommending her services.We expect to call on her again many times in the future.

Sent by Lynn Blackburn

Always excellent service, whether Jackie's organising our long haul special holidays or European breaks. Have recommended her to many family and friends over the years and will continue to do so.

Sent by Oliver Hooker

If I could give an 11/10 I would!

Sent by Robert John

Every trip that I have been on that Jackie has organised for me has been excellent. I will continue to book my future trips and holidays through Jackie and I have also recommended her to my friends and family.

Sent by Anne Lewis

Jackie has provided a consistent superior personal service since we started using her which is over 15 years ago now. Her helpful and friendly attitude never changes. It is a pleasure to deal with her and we now see her as a friend. She knows what you like and has a wealth of knowledge on all aspects of your holiday. We cannot imagine booking a holiday with anyone else and have made several introductions to friends and family who also keep returning year on year to her. A gem of a consultant. A holiday without Jackie would not be a holiday.

Sent by Peter Docherty

Very good with advice both travel and personal for me and my grand daughter.

Sent by Helen McGeachy

I refer people to Jackie all the time and I wouldn't dream of using anyone else.

Sent by Derek Pinckard

Two of our daughters went to Disneyland Paris yesterday with their two boys. Our youngest daughter was taken ill so our other daughter took her to the medical centre, who thought she had meningitis and rushed her to hospital, leaving our eldest and the two boys with instructions not to enter the park or go to the hotel as the condition could be contagious. They booked their trip through Thomson. I e-mailed Jackie as we would need to go to France if it was meningitis. Jackie e-mailed back and also rang me. I explained the situation and she immediately offered her services to find out which hospital our daughter was taken to, finding flights for us, contacting the hotel, speaking to our other daughter and liaising between us and the hospital. Jackie told me she was fluent in French and made numerous calls to the hospital on Saturday and Sunday and kept us informed all along. This was really useful as the hospital staff do not speak English and had no details about our daughter. Jackie is a credit to herself and to Travel Counsellors. I have dealt with Jackie a few times over the years and every time I have had wonderful service, it's like having a best friend on the other end of the phone. Thank you Jackie you are wonderful.

Sent by Victor Channon

Jackie has provided us with helpful and very professional advice throughout our cruise booking -from the initial enquiry to final 'go-ahead'. We were only too pleased to ask her to act for well-travelled friends who are joining us on the cruise.

Sent by Pamela Handley

Unreservedly, we have had fantastic service and support. Thanks Jackie, you take away the hard work leaving us to enjoy our holidays.

Sent by Sally Williams

Jackie is so good and very helpful, she makes looking and booking a holiday a pleasure she takes care of everything for you and gives 110% in finding holidays and making sure all is in place for you making it a joy to book with her.

Sent by Michael Evans

Jackie is always so helpful and nothing is too much trouble for her. We have booked many holidays through Jackie and have never had any problems what so ever, she is so good at what she does.

Sent by Kate Roberts

I would most definitely recommend Jackie Cook to all my friend and family. The best stress free booking ever. She is ever so helpful with anything. Many Thanks Kate and Chris

Sent by Richard Griffiths

Have booked probably a dozen or more holidays over the past 10 years and had EXCELLENT service from Jackie every time. I have already recommended Jackie to any friends who ask for advice etc. My neighbour has booked their holiday with her.

Sent by Peter Shepherd

Jackie delivers. She is very responsive to our input and it is very clear that she wants you to have the very best in experiences, both in your dealings with her as well as the holiday itself. We have used Jackie for many years and will, God willing, use her for many years to come.

Sent by Derek Pinckard

In all my dealings with Jackie I have always found her to be most efficient, professional and friendly. She always makes me feel important and special, I would recommend her to anyone, and she is a joy to deal with.

Sent by Andre Liebenguth

We have been recommending Jackie Cook for years and years and we would happily have given her a score higher that 10 if our computer has been willing to do so. She is SUPER-EFFICIENT!!!

Sent by Paul Walker

We have used Jackie on numerous occasions including trusting her to make the relevant arrangements for our wedding in Thailand. I have no hesitation in highly recommending Jackie as she is very professional and extremely efficient.

Sent by Stephen Mounfield

Jackie is very cheerful, friendly, efficient and very helpful. I was delighted with the speed and way she handled my enquiry and the holiday itinerary she produced.

Sent by Clair Allen

Jackie came recommended to us when we looking for this year’s holiday so we decided to try Travel Counsellors. She came back the same day with a choice of hotels and flights matching our requirements perfectly. Jackie made the whole thing simple and I would definitely be recommending her to my family and friend.

Sent by Gareth Hamer

Great service and great information. Jackie was always thinking ahead of me re hotel locations, length of stay etc. As my level of knowledge grew from reading and investigation I could see her reasons for alterations and suggestions - that is what you need - she's great!

Sent by Clive Lewis

Jackie Cook is one of the most helpful people we have come across. Nothing is ever too much trouble. Her service is always consistent. We would not dream of using anyone elso to book a holiday. We have recommended her to serveral friends and family who have all used her and also cannot speak highly enough for her. She is a tribute to your company - we hope you are looking after her as she is a gem.

Sent by Richard Griffiths

I must say that Jackie is extremely good at her job and has never failed to advise and book me a excellent holiday every time. I have strongly recommended her a number of times already to family and friends.

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

City, beach and a jungle!

31 July 2018

I had not been to Bangkok and Hua Hin for more than 20 years so when I was invited to visit this destination again with 20 other Travel Counsellors, I had no hesitation in accepting the invitation. We flew from Manchester with Emirates via Dubai. The airline is very well equipped with the latest inflight entertainment showing films still being shown in the cinemas. We had a change in Dubai whic

4 days in the Big Easy

31 July 2018

In the early part of last year, I won a trip to New Orleans with some fellow Travel Counsellors. I have had to wait nearly a year for this trip to come around, but it was well worth it. We found out just before we left that BA had kindly upgraded us all but half on the outbound and then the rest on the inbound, so I found myself in Club Class for the outbound journey. This was fabulous. The fo

Mediterranean Cruise with Cunard

10 October 2017

This was a special holiday for us, not that we were celebrating anything in particular but we had always wanted to do a Mediterranean cruise one day instead of our usual holiday to Greece. We decided on the Queen Victoria because the itinerary suited us best. The booking process was straight forward and the glossy brochure they sent us with all the itinerary and excursions you can book was v

The Beautiful Greek island of Lefkas

02 September 2016

"Kalimera Jackie". “Kalimera Nikos". The same pleasantries that had been exchanged every morning for the last fortnight. "Unfortunately we go home today!" I said. "But have you had a great time?" enquired our genial host, and therein lies the fundamental question at the end of everyone's holiday, no matter the duration or the destination. Well simply put - Levkas or Levkada as the locals would

Dubai 12-16th September 2015

30 September 2015

Sponsored by Emirates, Arabian Adventures and Dubai Tourism I was very fortunate to be offered this trip to Dubai having already visited this destination 3 times before but with Dubai, the changes with the skyline changes so quickly, the last visit being 8 years before, it was important I returned to see the difference. We flew from Birmingham and we were delighted to learn we had all been upg

South Africa

26 March 2014

I was invited to visit South Africa with the tour operator African Pride. We were flying with Virgin Atlantic from Heathrow Terminal 3. We were given a tour of the Virgin lounge and waited for our flight in comfort and with a glass of champagne. Some of us were upgraded to Premium Economy. The flight was 12 hours overnight. We arrived at 11am the next morning. There is only a two hour differenc

Marrakech in French style

10 July 2011

I was invited to attend a four day trip to Marrakech by the French travel operator "Club Med". I was very keen to visit this city but also to experience the Club Med concept, which I understood to be of a very high standard. We flew with Easyjet from Manchester and we were met by Club Med on our arrival. We then took a 30min transfer to our hotel Club Med La Palmeraie. My first impressions o

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