Jackie Cook

We have been grateful of Jackie’s skill and care Over many years in helping us plan our lovely holidays. We feel well looked after and cared about As her immense knowledge and willingness helps us with so many questions. We will continue to recommend her whenever we can.

When you come across issues with your booked holiday as I’ve had this time, this reminds me exactly why we use Jackie. She deals with a lot of the pain - she thought ahead and came up with an alternative for us rather than just waiting to find out what Jet2 would offer us as an alternative when our hotel wasn’t available. This meant that we felt we had some choices and weren’t just missing out on our holiday. Huge thanks Jackie

Jackie was very helpful. She was patient, listening to our needs and owing up with possible options to give us the best holiday and value. I would highly recommend her to others.

Always polite very helpful always answers voicemails with a personnel phone call and I genuinely think she does the best deal she can for you and your family holiday with a good aftercare service and is always at the end of the phone for your questions

Jackie always provides an absolutely first rate, efficient, friendly, and very effective service. She cares about her customers.

I have always found Jackie at Travel Counsellors to be excellent when dealing with our travel requirements, her attention to detail and excellent customer service takes all the stress out of organising our holiday. Nothing is too much trouble and she's always very fast in replying to our ever changing requests. Thanks for all your continued help and support Jackie. Diolch / Thanks

Exceptionally knowledgeable, professional and friendly service

Jackie was quick and efficient. She understood our requests and budget straight away and found us the perfect location and accommodation we requested. She answered all our questions and helped us through the whole procedure. Jackie made our holiday easier right from the start.

If I could give JACKIE 11 or above I would she made the whole process an absolute pleasure and so so professional and all with a smile in her voice and still keeps me informed on my booking to make sure I am happy with everything and do I need any further assistance I feel she is an asset to your company which these days is few and far between keep up the good work many.

Jackie is superb! Nothing is too much trouble. Always listens carefully to what we want from a holiday and has so far matched our needs with our holidays every year. Plus she takes all the stress away from us by booking it all for us - and even delivers the tickets and baggage labels to our house! Brilliant!

Jackie is a very helpful, friendly lady,, an excellent Travel Counsellor, who I recommend to all my family and friends, as she gives first class service.

We have used Jackie for our holidays for 15 years including booking our wedding in Thailand. Time and time again, Jackie’s knowledge of the industry and country’s / hotels has proved invaluable. I would highly recommend Jackie 100%

I have and always do recommend Jackie to everyone I know as she is excellent, and her service seamless!

Very efficient and helpful.

Jackie is very efficient, helpful, friendly and fun.. It's great making our holiday plans with her. Everything is done perfectly.

Just to let you know that Verona was fabulous. Really fantastic hotel, in a great location and the transfer you arranged was amazing. The best yet!! Thanks again for helping to organise

We have always been really happy with the service that we have had from Jackie...1st class.

Jackie is always polite and helpful and has endless patience

We have used Jackie for several years and due to the high level of service, have recommended her to our friends.

Great proactive service

I have dealt with Jackie on previous tours (British Lions to Austalia 2013) and had no hesitation in asking her again to book a similar trip in 2017. I have recommended her to friends and colleagues and know from feedback that they are well satisfied with her service. She is a credit to her profession and deserves a top score in my estimation. Many thanks Jackie

Jackie is very experienced and helpful. She took onboard our requirements in particular the need for additional leg room, and found the best package available at very reasonable prices. I have already recommended her to friends and family.

Thank you so much for looking after us so well Jackie - you really are a treasure. We noticed you had even filled in the luggage labels bless you. Love Pam xx

She is first rate and friends have already booked their holiday with her on our recommendation.

Jackie has excellent organisational skills, friendly and supportive approach demonstrating good customer engagement by listening to and understanding customer requirements.

Very friendly, efficient and wonderful at getting back straight away and being flexible over getting the very best option (which we did .. ), Thank you very much Jackie, definitely recommemded !!

Hi Jackie , just to say a big thank you for the champers and cake on the plane it was a lovely touch everything is great here and Sharon is already planning the next trip with you once again thanks Pete and Sharon x

My query was addressed promptly and the tickets purchased and delivered - excellent personal service.

We have used Jackie's services for a number of years and have always found her extremely knowledgeable and informative. Combine that with her ability to access great deals we would have no hesitation in recommending her services.We expect to call on her again many times in the future.

Always excellent service, whether Jackie's organising our long haul special holidays or European breaks. Have recommended her to many family and friends over the years and will continue to do so.

If I could give an 11/10 I would!

Every trip that I have been on that Jackie has organised for me has been excellent. I will continue to book my future trips and holidays through Jackie and I have also recommended her to my friends and family.

Jackie has provided a consistent superior personal service since we started using her which is over 15 years ago now. Her helpful and friendly attitude never changes. It is a pleasure to deal with her and we now see her as a friend. She knows what you like and has a wealth of knowledge on all aspects of your holiday. We cannot imagine booking a holiday with anyone else and have made several introductions to friends and family who also keep returning year on year to her. A gem of a consultant. A holiday without Jackie would not be a holiday.

Very good with advice both travel and personal for me and my grand daughter.

I refer people to Jackie all the time and I wouldn't dream of using anyone else.

Two of our daughters went to Disneyland Paris yesterday with their two boys. Our youngest daughter was taken ill so our other daughter took her to the medical centre, who thought she had meningitis and rushed her to hospital, leaving our eldest and the two boys with instructions not to enter the park or go to the hotel as the condition could be contagious. They booked their trip through Thomson. I e-mailed Jackie as we would need to go to France if it was meningitis. Jackie e-mailed back and also rang me. I explained the situation and she immediately offered her services to find out which hospital our daughter was taken to, finding flights for us, contacting the hotel, speaking to our other daughter and liaising between us and the hospital. Jackie told me she was fluent in French and made numerous calls to the hospital on Saturday and Sunday and kept us informed all along. This was really useful as the hospital staff do not speak English and had no details about our daughter. Jackie is a credit to herself and to Travel Counsellors. I have dealt with Jackie a few times over the years and every time I have had wonderful service, it's like having a best friend on the other end of the phone. Thank you Jackie you are wonderful.

Jackie has provided us with helpful and very professional advice throughout our cruise booking -from the initial enquiry to final 'go-ahead'. We were only too pleased to ask her to act for well-travelled friends who are joining us on the cruise.

Unreservedly, we have had fantastic service and support. Thanks Jackie, you take away the hard work leaving us to enjoy our holidays.

Jackie is so good and very helpful, she makes looking and booking a holiday a pleasure she takes care of everything for you and gives 110% in finding holidays and making sure all is in place for you making it a joy to book with her.

Jackie is always so helpful and nothing is too much trouble for her. We have booked many holidays through Jackie and have never had any problems what so ever, she is so good at what she does.

I would most definitely recommend Jackie Cook to all my friend and family. The best stress free booking ever. She is ever so helpful with anything. Many Thanks Kate and Chris

Have booked probably a dozen or more holidays over the past 10 years and had EXCELLENT service from Jackie every time. I have already recommended Jackie to any friends who ask for advice etc. My neighbour has booked their holiday with her.

Jackie delivers. She is very responsive to our input and it is very clear that she wants you to have the very best in experiences, both in your dealings with her as well as the holiday itself. We have used Jackie for many years and will, God willing, use her for many years to come.

In all my dealings with Jackie I have always found her to be most efficient, professional and friendly. She always makes me feel important and special, I would recommend her to anyone, and she is a joy to deal with.

We have been recommending Jackie Cook for years and years and we would happily have given her a score higher that 10 if our computer has been willing to do so. She is SUPER-EFFICIENT!!!

We have used Jackie on numerous occasions including trusting her to make the relevant arrangements for our wedding in Thailand. I have no hesitation in highly recommending Jackie as she is very professional and extremely efficient.

Jackie is very cheerful, friendly, efficient and very helpful. I was delighted with the speed and way she handled my enquiry and the holiday itinerary she produced.

Jackie came recommended to us when we looking for this year’s holiday so we decided to try Travel Counsellors. She came back the same day with a choice of hotels and flights matching our requirements perfectly. Jackie made the whole thing simple and I would definitely be recommending her to my family and friend.

Great service and great information. Jackie was always thinking ahead of me re hotel locations, length of stay etc. As my level of knowledge grew from reading and investigation I could see her reasons for alterations and suggestions - that is what you need - she's great!

Jackie Cook is one of the most helpful people we have come across. Nothing is ever too much trouble. Her service is always consistent. We would not dream of using anyone elso to book a holiday. We have recommended her to serveral friends and family who have all used her and also cannot speak highly enough for her. She is a tribute to your company - we hope you are looking after her as she is a gem.

I must say that Jackie is extremely good at her job and has never failed to advise and book me a excellent holiday every time. I have strongly recommended her a number of times already to family and friends.