Jayne has the patience of a saint! As always, Jayne took all the stress and hassle out of booking a holiday. This time to El Rompido, Spain, a week to try out a hotel holiday as we usually book a private villa. Our list of essentials for Jayne was ridiculous and she met pretty much all of them - after we eventually decided on the type of holiday we wanted! Jayne must have the patience of a saint and not once made us feel like the pain in the neck we must be! We will be in touch again soon for our next trip away and this time we’ll try not to move the goalposts half way through the process. Thanks Jayne.

Jayne is friendly, patient, imaginative and really helpful. It never crossed my mind to go elsewhere after I’d used her services once!!

Jayne Lomax was fantastic as always! She sorted out every detail and we had a wonderful holiday. I love booking with Jayne as I know she goes out of her way to make sure we have the best time and looks after any issues quickly and efficiently. We have already booked with her again for our next trip!

We've just got back from our 3rd holiday booked with Jayne Lomax, and once more, we've had a fantastic experience. From arranging the overnight stay at the airport before our early morning flight, to our private taxi transfers in Malta, as well as putting in a request for a high room in our stunning hotel (which we got - thank you!), she thought of everything! Even some personal recommendations of what to do and where to eat whilst there, you don't get that level of service anywhere else. Making the whole process stress free, this is now the only way we will book our holidays!

Jayne took our idea for our honeymoon and made it a reality! We wanted a mix of sightseeing and relaxing and that’s exactly what we got. We stayed in some really beautiful hotels with great customer service. Everything, including all the tours, was highly organised. We didn’t have to lift a finger! We were able to have the most amazing time knowing everything was taken care of!

What a Holiday!!!!!! What a fantastic holiday! We’d have never had thought about a two-centre break without Jayne’s help and advice through Travel Counsellors. From the booking of flights through to the hotel and resort selections she was amazing. She found us a fantastic two centre break, first at Doha in Qatar and then at Oblu Select in Lobigili Island, the Maldives with both being within our budget. Jayne did a great job of organising our flights, transfers, hotels and our excursions so we didn't have to worry about a thing. She even stepped up when our flights changed on the return leg meaning we had an extensive delay in Doha booking an amazing airside hotel, The Oryx at Doha Airport. Regarding our excursions, she made sure that we saw the most of Doha through the 'Discover Doha' trips to the city's main highlights and then a magical sunset cruise into 'the Pearl', Doha's man-made island. Oblu Select was outstanding! and a great recommendation by Jayne. We had booked a sun nest water pool villa which meant we got to watch the sunsets from our own personal pool which was a wonderful experience. Jayne was once again on the ball here as she made sure our restaurant reservations were in place, our excursions to go reef snorkelling, cruising etc. were confirmed and I think that's the benefit of using someone like Jayne at Travel Counsellors. We had an amazing, stress-free holiday because of the way that Jayne helped tailor everything that we wanted to see, the activities we wanted to complete and the holiday we’d only dreamed about. We can’t wait to book with her again.

Jayne was a fantastic source of information & support from start to finish. I wanted to book a weekend away for my husband and I to celebrate our 10 year wedding anniversary but I didn’t have a clue where to begin! Jayne listened carefully and asked questions to suggest locations that would be perfect for us. Jayne thought of everything, from how suitable flight times were, travel insurance, transfers, airport car parking etc. No question was too small and she really put me at ease throughout the whole booking process. Because of Jayne’s professionalism, knowledge and her willingness to go that ‘extra mile’ we had an absolutely brilliant time with many life-long memories made. We will definitely be contacting Jayne for all of our future travel needs - I cannot recommend Jayne enough!

The service we received from Jayne was outstanding from start to finish. She started by working up some costs from our original ideas. When this prove to be out of budget, she took time to really explore what we wanted as an active family with 2 teenagers, and what we didn’t want. Jayne’s idea of a week in the Austrian Alps, with a city break on either end (Amsterdam and Vienna) met with everyone’s approval - result ! The accommodation she chose was always well positioned and largely very comfortable, with a hostel at the end to squeeze a few more days out of the budget! Although basic, the Viennese hostel had one of the best breakfast buffets I’ve ever come across. We did encounter some significant problems whilst travelling, through no fault of Jayne’s or Travel Counsellors’. Twice, long distance trains we were travelling on in the evening were cancelled, on one occasion leaving our family without beds for the night! That evening Jayne worked tirelessly to help us, and rebook our train tickets when we thought it was going to be impossible. With Jayne and TC’s support we minimised lost time and travel disruption. As we’d booked through Travel Counsellors, our holiday was a protected package and TC reimbursed our additional expenses with no quibble, within a few days of getting home! The service we had from Jayne was excellent from start to end, and 1000 times better than the service we received from a high street travel agent last year. I’ll be booking with Jayne again, and I would urge anybody else to too. She has great ideas and fantastic support for solving problems, which unfortunately do sometimes actually happen.

Jayne made our family holiday extremely easy and stress-free. She listened to our requirements during our initial enquiries, offered helpful suggestions and booked the perfect accommodation in a fantastic location. Throughout the whole process, Jayne was quick to respond to any questions we had and offered an efficient, personal service including reminders about insurance, checking in and parking which ensured our holiday went smoothly. We would highly recommend booking with Jayne - she is professional, knowledgeable and extremely well-organised taking the hassle out of our holiday. Thank you, Jayne! ??

Jayne was a great source of inspiration, knowledge and reassurance. She answered all our queries promptly and professionally. We felt confident in travelling knowing she was on hand to help us with any issues and she gave us useful information and reminders to ensure our travels went smoothly. We'd recommend her 100% and look forward to using her services in the future.

Jayne Lomax was a pleasure to book with and I would highly recommend. Right from the initial enquiry and booking through to our return from the trip, Jayne ensured everything was covered and was quick to answer any questions (as well as offering tips I hadn’t considered). She made the whole process stress free and I would have no hesitation booking with her again.

A few days before our trip to London, a friend put me in touch with Jayne and she worked her magic in organizing a tour for us to Oxford and the Cotswolds! I appreciated her quick response and ability to get us on a last minute tour (and on a busy bank holiday!). She is professional, responsive and a pleasure to work with...I would definitely use her again!

Jayne did a superb job with our trip to Morocco. She listened to exactly what we wanted, stayed patient despite multiple changes, found some great riads and an excellent private tour company. We would book with her again in a heartbeat (and already have done!). She checked we were doing ok during our trip and was very responsive to any questions. Totally recommend.

Jayne was absolutely fantastic from start to finish. She gave us lots of ideas on where to holiday for the time of year, and multiple choices for accommodation and board to suit our budget needs. Jayne was very responsive to last minute changes to the holiday chosen. We were kept up to date with all aspects of the holiday and given reminders regarding insurance and car hire prior to the holiday. Loved the personal touches wishing us well on our holiday and the lovely birthday note at our hotel. We will definitely be booking our future holidays through Jayne and would highly recommend her travel services to others. Thank you Jayne!

Jayne found us the perfect place to stay with friends for New Year’s Eve. She listened to what we needed, made useful suggestions and worked quickly to find us a fabulous holiday at a great price. Thanks Jayne! Will definitely recommend her to friends and family looking to book holidays.

Jayne helped us with a trip to Disney World just before Christmas and she made everything seamless. Her attention to detail and checking things I would never even consider made our trip go without a hitch. We didn’t have any problems but I was confident that if we did Jayne would be on hand to sort it out - invaluable when you have 3 excited children desperate to meet Mickey!! Already booked our next holiday with Jayne and I couldn’t recommend her enough.

Jayne did a fantastic job in organising our Italian holiday. From our first enquiry, she listened to what we wanted, and found just the right hotel. She also added on an airport hotel and parking for the night before, and private transfers in Italy. She kept in touch throughout, confirming the transfers and checking flight times, as well as ensuring we landed and arrived safely at our hotel. We've even just been chatting with her to tell her about our trip! To have that personal service from start to finish is priceless, and Jayne will most definitely be organising our future trips - thank you!

Jayne is amazing! She is very helpful, efficient and professional. She suggested and booked a fabulous hotel in Northumberland for us which suited us perfectly. Our confidence in Jayne is such that we have asked her to book a trip to Istanbul in a few months and we know that we will get the same superb and personal service that we had before. Nothing appears to be too much trouble and we can recommend her without hesitation.

My friends and I recently asked Jayne to book a hotel for our girls weekend in Bath. Jayne listened to our requests, and searched for hotels that met our criteria. She booked the perfect hotel for us, we had a stress-free weekend in a lovely hotel! Once the booking was made Jayne personally phoned the hotel a few days before to confirm all of our requests, and she was always quick to respond to any messages. This will be the first of many bookings that I make with Jayne Lomax!