Based in Yarm

Joanne Hay

It's Nice To Meet You


Hello, thank you so much for visiting my page. My name is Joanne and I live in Yarm, North Yorkshire with my husband and two children.

I started working in travel 24 years ago where I worked for a major airline before joining a well-known travel agent and working my way up to a Branch Manager of my own store. Leaving the high street to then start our Arabian adventure in Dubai.

My family and I experienced the United Arab Emirates for nearly a decade and loved every minute of this wonderful country. I am now equipped to share my vast knowledge of this fascinating destination along with many more we were able to experience during our time there.

My passion has always been travelling and being able to give my clients a truly unique and personal service.
Working from home allows me to give you all the time you would possibly need. I can go that extra mile for you. I will be the person you speak to on the other end of the phone, taking away the stress, the headaches and the hassle.

That is why I am so excited to be able to say that am working in my dream job as I operate my own business as part of Travel Counsellors.

With Travel Counsellors we will be there for you every step of the way to make sure you are looked after. We are an independent travel company with numerous awards including the Queen’s award for enterprise. As one of the 220 organisations nationally to be recognised with this prestigious award. We have also been given 5* excellent rating with Trust Pilot. We are striving to be the world’s most caring travel company.

In these uncertain times, as the world is opening back up everyone is feeling apprehensive, nervous, and needing reassurance. Allow myself to be your own personal travel counsellor and I can help you find your own perfect trip. Whether it is a beach or winter sun holiday, a luxury cruise, a city break or even a multi-centre fly drive, or even just a short break away to recharge your batteries, I can piece it altogether for you and make it as seamless as possible.

I offer a friendly and professional service. Call me from the comfort of your home or business to discuss your requirements.
If it’s a once in a lifetime adventure or a well-earned break, I truly believe every trip should be special, I look forward to hearing from you soon.

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My customer stories

Sent by Hayley Boffy

Excellent service provided by Joanne. She met all of our requests and went above and beyond to ensure we were provided with our perfect holiday. Have since recommended to friends and family who have been met with the same high standards of service. Thank you Joanne.

Sent by Stella Laird

Great communication and overall great service! Joanne really listened to what was important to us for our trip/family and went above and beyond to create us the perfect itinerary- will definitely use again and would highly recommend!

Sent by Stacey Harding

Joanne booked my Christmas holiday to Dubai and everything was perfect! She arranged everything & explained everything, she helped with all the confusion with PCR Tests and made me understand everything. She was available to contact to ask any questions I needed to know, Joanne recommend a great hotel in Dubai and it was exactly what we needed as a family. Everything about the holiday was perfect ?? Her knowledge is excellent, and I’m definitely going to book my next holiday with Joanne x

Sent by Michael Hetherington

Would absolutely recommend Joanne for your travel needs. Desperately in need on some long over due sunshine...Joanne was great providing a number of options for a pre Christmas break. The only disappointment was that I took so long to decide that I missed out on my first choice destination, but that has now been stored and will happen next year. Joanne listened to what I wanted / needed and the options were amazing even providing alternative dep days to save money on each of the trips which made booking so simple. Best of all and what sets her apart is her availability, flexibility and customer service. We have exchanged messages and calls at varying times of the the day from 8am to 9pm to get the trip sorted around my busy diary (self employed)!! As I have already said I have already planned my next trip with her so that in itself is recommendation..... Like me once you’ve spoken to Joanne you wont go anywhere else and you will be glad you did.

Sent by Joanne Hilton

Can highly recommend Joanne for any of your future travel needs. Joanne was very helpful with a last minute holiday enquiry which she listened to our requirements and was so easy to chat with and went above and beyond to help us. We would definitely recommend and look to book future holidays with peace of mind that everything would be covered.

Sent by Claire Mounsey

A truly fantastic experience from start to finish with Joanne. Really listened to us and understood what we wanted from our break and matched it perfectly. The flexibility in terms of communicating when was convenient made a huge difference too and meant my husband was able to engage at the same time to ensure we picked the prefect break. Feel very grateful we have found Joanne for all our future holidays.

Sent by Ken Schofield

Wow!!!!!! I was very impressed with Joanne's service I contacted Joanne regarding a skiing holiday for myself and my son. After asking a few questions regarding dates, location, budget and preferred airports, within half an hour she send over numerous different ski packages for me to have a look at and also gave me great advice, her attention to detail was superb. The MYTC app is excellent and so easy to use. There is absolutely no doubt that I will use Joanne for future holidays and highly recommend her. Looking forward to hitting the slopes in Austria in January 2022