Joanne Kemp

Jo arranged our three week holiday to Canada, which included a two-day trip on the iconic Rocky Mountaineer. The hotels she selected were perfect for us, our transfers were all as expected and our trip on the Rocky Mountaineer was so very special. I would not hesitate to recommend Jo to organise your holiday. She listens to your requirements, offers advice and cares about you on your trip. We will certainly use her again in the future.

Jo helped myself and a friend with our holiday to the national parks of the USA. We picked travelsphere as the company to go with. The rest was then done by Jo She takes away the worries of organising things. She kept me up to date with when payments were due and organised our flight upgrades and taxi to and from the airport. She also booked us in . I would, and do, recommend Jo to anyone to help with their holiday

Having struggled to find a flight to Australia at a reasonable price for my Daughter to run the Sydney Marathon and for myself and my Grandaughter to be her support, we asked for Jo’s help! We were absolutely thrilled when she came back with a very reasonable cost but not only that she had sorted all the paperwork, she also advised us of visa’s that were required. We had regular updates from her and she was always available for any queries we had. I can’t thank Jo enough for taking all the stress away from us and for being a truly lovely lady where nothing was too much trouble. I have recommended Jo to some friends and will continue to do so. Thank you Jo.x

Another amazing holiday booked by Jo. Thank you for listening to us and booking exactly what we wanted! We know that we can always trust you to book us a great holiday which is why we return to you very time we book! Thank you Jo.

Thanks to Joanne and the team our family multi trip holiday to America was hassle free. Joanne did everything for us, she gave us advice and sent useful links. We had an amazing holiday. If we do a big trip again in the future we wouldn't use anyone else. Thank you.

Thank you so much for arranging our amazing holiday to Singapore and Bali. Everything went perfect and a lovely touch to organise the cake on flight and welcome message at the Villa. Jo was on hand to help with any queries throughout the holiday and is always quick to respond. Thank you so much again

Jo again booked our perfect holiday to Cyprus and completely took the stress out of booking it myself. Nothing was too much trouble and Jo kept us up to date with what we needed to do. Can't recommend her highly enough ..we will definitely be booking another one. Thanks Jo

We’ve just returned from an incredible 14-night tour of the Ionian Islands, a surprise 60th birthday present for my wife. Jo helped me put it together. I first contacted Jo last year and explained my ideas. Her extensive knowledge and experience quickly led to some great suggestions. Jo was incredibly helpful working with the travel company I’d chosen to make adjustments and upgrades. She kept me updated every step of the way, taking all the stress out of the process. She even made regular contact up until departure and throughout the holiday, checking in to ensure everything was going smoothly. Everything went perfectly, and I felt confident that Jo would be there to help with any issues if needed. Jo provided an exceptional service and I highly recommend her to anyone looking to book their holiday.

Jo was recommended to us by friends who had previously used her for a similar trip. Jo provided great support to find the best price, best dates, alternative locations and pre-booked seats for our party of 9, her knowledge and useful website links were very helpful and she was always available to answer our many questions. Jo also checked our party in for both the outbound and inbound flights It was great to have Jo's support and insider tips from our initial enquiry right through to arriving home. We'll definitely use Jo again and totally recommend her. Thanks Jo

We had the most incredible family trip to New York to celebrate several special birthdays, and Joanne made the whole experience feel effortless from start to finish. From helping us choose the perfect hotel to offering practical advice before we travelled, every detail was taken care of. Joanne was always on hand to answer questions, however small, and her knowledge and attention to detail gave us complete confidence throughout the planning process. What really set Joanne apart was the personal service. She checked in with us while we were away to make sure everything was going smoothly and even arranged a lovely surprise for my birthday celebrations – a bottle of fizz and cake waiting for us at the hotel. It was such a thoughtful touch and made the occasion feel even more special. The Knickerbocker Hotel was a fantastic recommendation, and all of Joanne’s suggestions helped us make the most of our time in New York. Knowing we had someone looking out for us before and during our holiday meant we could simply relax and enjoy creating wonderful family memories. If you’re looking for a travel professional who genuinely cares, provides exceptional personal service and goes above and beyond to make your holiday memorable, I couldn’t recommend Joanne Kemp at Travel Counsellors more highly. We’ll definitely be booking with her again.

Joanne organised a Norwegian fjords cruise for me. She explained the process as we’d never cruised before, from food and drinks package to the embarkation process. She emailed several times before our departure date, checking in with things to do and asking if we had any questions. She printed off our boarding passes and luggage labels too. She made me feel at ease about the whole process and I was very happy with her service

A wonderful cruise on the Douro which truly is one of the most spectacular rivers scenery-wise. Our ship, the Douro Splendour was all we could have wished for in every respect, except one - the size of the cabin! The ships on the Douro are smaller than on other rivers because of the size of the locks. Having been on a Danube cruise last year, we were quite surprised at the difference in size of the cabin! We had a balcony which did eat into the living space so maybe, if we were to do this cruise again, we would choose a cabin one grade down (without a balcony)! Each day on board was very well organised and we were kept very well informed about timings etc for each day's excursion. Too much food and alcohol - but it was after all a gastronomic cruise! All in all a wonderful holiday and would definitely do it again!

Just arrived home from our Rocky Mountaineer and cruise up to Alaska. All the travel went very well due to Jo exceptional good arrangements. A very active holiday but would recommend it definitely. Thankyou Jo x Liz Harcus

Jo booked a family trip to Kefalonia for us. The service she provided was faultless from beginning to end. She took her time to help us find a resort that worked for our family and checked in with us whilst we were away. We will use Jo to book further trips in the future.

Thank you for organising our wonderful cruise Joanne. It was the most amazing and luxurious experience we have ever had and we cant wait to ask you to book our next one. Everything from start to finish was so easy with you.

We recently returned from a 4 week holiday to Australia which Jo organised for us. She provided an excellent service from start to finish, listening to where we wanted to visit during our trip and offering us good, unbiased advice on the order in which we travelled to different parts of the country. She put together two different itineraries for all our flights and accommodation so we had different options to consider and she was really supportive in tweaking these where we wanted to make adjustments. We received all our documents promptly and Jo was always contactable for any queries we had. We were due to fly via Dubai with a 3 day stay in Dubai on our journey home, however, the conflict in Iran broke out five days before we were due to travel. Although Jo was actually working abroad that weekend, she immediately contacted us and gave us reassurance that she would deal with cancelling the Dubai element of our trip and secure alternative flights for us. On the Sunday evening she confirmed new flights for us departing on the same day as our original Emirates flight, demonstrating her true dedication to her job and to her customers. Jo further supported us during our holiday as our outbound flight had to divert to Paris due to technical issues, meaning that we missed our connecting flight to Melbourne. Whilst on-going flights were handled by the airline, we were in Paris for nearly two days whilst the aircraft was repaired, during which time Jo contacted the airline for us to try and monitor the situation for us and offer guidance. Jo's service was extremely professional with a very personal touch and we are very grateful that we used her to manage our holiday booking; the unforseen issues we encountered would have been very difficult to manage without the security and backing of Travel Counsellors. We will definitely book through Jo again and we have no hesitation in recommending Jo for any holiday requirements.

We had such a great time during our Caribbean Cruise and our pre and post Hotel stays all arranged by Jo. including our transfer from Miami airport to Ft. Launderdale. Everything went so smoothly . We always know we are in good hands when Jo organises our vacantions over the years. Here's to the next one. Thank you Jo.

Thank you Jo from both of us for arranging our recent trip to the Golden Triangle in India. From our initial booking to contacting us while we were away to make sure everything was ok we have always known that you were available 24/7 should we need any help. The trip itself was amazing and just as we had envisaged when we first contacted you with our enquiry and wish list. Now we have experienced India we are thinking about other long haul trips. You will always be the first person we contact knowing you would organise a group tour or even a tailor made trip for us to enjoy and for us to always have peace of mind wherever we decide to go. Thanks again. Carol & Simon Haigh

We’ve just come back from an incredible South Africa trip, brilliantly organised by Jo. From start to finish, her attention to detail gave us total confidence — and the safari experience she put together was unforgettable. Everything ran smoothly, with thoughtfully chosen lodges and seamless transfers. When a small issue cropped up during the trip, Jo dealt with it immediately and calmly, making sure it was resolved with minimal disruption. Professional, responsive and genuinely caring — we wouldn’t hesitate to book with Jo again and highly recommend her.

I would highly recommend Joanne as a trustworthy, reliable travel Counsellor. She is very quick to respond to enquiries and questions and you can be assured that your travel plans will be in good hands.

As always Jo delivered a wonderful holiday and resolved any problems we had promptly we would 💯 recommend her services

Hi Joanne, I just wanted to comment on our four day holiday in Finland. We had a fabulous time. The organisation of the whole holiday was terrific. The activities were well explained and really enjoyable, a once in a lifetime moment., together with stunning vistas, we really enjoyed it, thank you.

We were very pleased with the service and assistance given by Joanne. It gave us peace of mind to know that she is available if we have a problem, which we didn't. Everything was well organised and went smoothly.

Jo helped us with our holiday in Sri Lanka to celebrate our Ruby wedding and visit the place where Deborah's father was born. We stayed in fabulous boutique hotels and visited some amazing sites. Jo's arrangements were spot on and very sensitive to our requirements.

Hey Jo, a belated feedback, think my legs have finally recovered a month after skiing in Canada! A huge thank you for all your help and support in organising our amazing ski holiday to Banff. Nothing was too much trouble for you and you were with us all the way. Thank you for everything you certainly contributed to us making memories that will last a lifetime! :)

Joanne was recommended to us by someone we met casually who have used her for years to arrange their holidays. We have not been on holiday abroad for 30+ and felt out of our comfort zone to organise a holiday. Joanne took all the apprehension away from us. Once we had decided where we were going with in no time at all everything had been arranged and dealt with. She put our minds at rest right up to going keeping us informed at what would happen at each stage. Even whilst away we had to make contact to change something and it was dealt with straight away. Everything ran so smoothly. We will certainly have no hesitation in recommended others to use her services. It was first class. We even left her card with our taxi driver to use and pass on. We cant thank you enough Joanne for taking care of us so well.

Jo gave us several options for the brief we provided - and we have just returned from our holiday which was just fantastic and brilliantly organised from private transfers right down to baggage labels- thanks Jo- we will be using you again x

We have just returned from a fabulous holiday in Mauritius. We had been thinking of Lanzarote or Tenerife but Jo suggested Mauritius as a an alternative. Wow! We stayed in a fabulous beach resort - chosen from several different options Jo suggested. She gave us loads of information about several hotels which enabled us to choose the best option for our needs. We have now booked many different types of trip through Jo. Her knowledge is outstanding and every detail taken care of. Above all, we have peace of mind that should any issues arise we have an expert available to sort everything out. I would absolutely recommend giving her a call if you are planning any type of holiday.

Jo provides a outstanding level of service to her customers from selecting your holidays to providing exceptional support whilst you are on holiday.We have used Jo now on a number of occasions and have always been delighted with the high level of service support and advice provided .I would encourage people to use Jo and benefit for the personal service she provides to ensuring a fantastic holiday is experienced .

We have used Jo a few times now to book our last few holidays. She takes away all those hours in front of the computer researching the hotels, flights and your holiday itinerary. You just need to tell her where and when you would like to go, an idea of what you would like to do while you are there and she will do the rest for you. It is as easy as 1,2,3!! She is always available to answer any queries/questions you may have. We are so pleased with the service we receive and just wish we had known Jo earlier.