Based in Lincoln

Lisa Pocock

It's Nice To Meet You

Hi I'm Lisa your local travel expert. Thank you for visiting my website and I would love to speak to you about your personal holiday or travel plans. I also deal with business travel and can organise any corporate travel you may require.

I’m very passionate about everything travel, having visited several places myself and with many more on my "to do" list. I’ll be as enthusiastic about booking your holiday as I would booking my own – because, in my opinion, every single holiday is something to get excited about!

I look forward to having the opportunity to becoming your personal Travel Counsellor. It’s extremely important to me to get to know and fully understand the needs of my clients to ensure I find the right holiday to meet individual needs and expectations and to build up a personal rapport which I feel I do achieve given all the lovely feedback and appreciation I receive and the customer testimonials my clients so kindly submit.

I have 30 years’ travel experience and absolutely love what I do. I can work outside of conventional office hours, and am happy to speak to you on evenings or weekend if needed. My service doesn't end once your travel arrangements are booked as you also have the added reassurance and peace of mind that I am always available to you even while you are in resort along with the amazing back up of our Travel Counsellors excellent 24 hour duty office. You’ll only ever speak to me at the end of the phone – unlike the automated service you experience from internet based companies. I can assure you I will give you 100% commitment on every single booking, as your holiday really is important to me.

I am extremely proud to be part of Travel Counsellors .We have won several awards to date including best home working company. I pride myself on excellent and personal customer service, ensuring you are my number one priority and will always go the extra mile for all my clients to ensure you are getting the best experience and providing you with lasting happy memories with a seamless and stress free booking experience, which cannot be always be said of trawling the internet for hours and doing a faceless and impersonal booking. Your holiday booking should be an exciting experience where you have the opportunity to be told about interesting places to visit and excursions you can consider and to be given guidance on covid entry requirements , passport requirements, visa information, local currencies and cultures and just general travel tips on your chosen destination. You can have total peace of mind that the Travel Counsellors Financial Trust protects every single element of your booking against supplier failure and your holidays are ATOL protected which is even more important these days since the Pandemic !

Give me a call and let me help you start making those holiday dreams become a reality, while taking all the stress out of all the arrangements for you. I look forward to hearing from you – even if it’s just for a friendly chat and some holiday advice!

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Morocco

22 April 2017

Having just returned from a work visit to Morocco courtesy of the fantastic Moroccan tourist board, I would like to share my experiences with you. We spent 4 nights in Morocco experiencing the chaotic and captivating city of Marrakech, the stunning beauty and tranquillity of the Atlas Mountains and the coastal resort of Essaouira. 3 very different experiences but a 3 centre holiday that is very achievable in a week giving you the opportunity to experience and savour all sides of what Morocco has to offer. Our hotel in Marrakech was the 5 star Movenpick. This hotel provided beautiful modern bedrooms with large bathrooms and very modern and bright feel to the rooms and we were made very welcome with excellent service and good food. This is a large modern hotel catering for both families and couples alike and is within reach of the hustle and bustle of the busy Medina if you fancy testing out your bartering skills. I am a sucker for anything with a bit of bling and came back with 2 very sparkly pairs of flip flops at a reduced price of course! We also visited the The Royal Palm Hotel and golf course which is around 20 minutes from the Medina. Morocco is an excellent destination for a golfing trip and given the flight is under 3 hours, is a great place for a short 3- or 4-night break. This hotel is of an extremely high standard offering a fantastic golf course. From here we visited the luxurious Royal Mansour hotel which is a totally different experience and has accommodation ranging from large private riads to beautiful unique hotel rooms with lots of character and charm and with a completely Moroccan feel. This is the place to go for that special occasion and for the absolute wow factor. We were treated to a 5-star meal where the food and service were second to none. We were extremely honoured as this hotel doesn't usually host visits so we were very lucky and very impressed by what we saw! This property is around a 5-minute walk from the Medina and main square so close enough to be in the middle of it all but still set in its own haven of peace and tranquillity. From here we were taken to a cookery class at the Riad Le Maison Arab. This was an amazing experience and one I would recommend my clients to book. We were given a brief history of the Moroccan way of cooking with a demonstration and then proceeded to cook our own chicken dish using the authentic Moroccan Tagines and I have to say our attempt was pretty tasty and not too bad at all given I am definitely no cook! The following day we travelled to the Atlas Mountains which is about an hour and a half away from Marrakech and the journey was worth it! We arrived at the Luxury L'Amandier hotel and the only way to describe this was a little bit of heaven. What an absolutely breathtaking location the hotel is in. The private villas with pools are absolutely out of this world and I can't recommend this property enough and would without a doubt definitely recommend to twin this up with a couple of nights in Marrakech. For pure relaxation, excellent food and amazing, family-run hospitality this is the place to go. They can also arrange weddings here and private massages and beauty treatments. This is on my wish list to revisit but this time for my own holiday. The highlight of the trip up to Essaouira was without a doubt the goat tree. Yes, this is exactly what it says - a tree filled to the top with goats. Great photo opportunity and not a sight I have seen many times before! We also visited the argan oil factory too en route which was interesting. Our base for the night in Essaouira was the lovely Atlas Spa hotel and from here we visited the Sofitel Hotel and Golf course. Beautiful hotel with some fantastic quirky metal sculptures and a very modern and trendy feel to it. Next stop was the Medina of Essaouira which is a complete contrast from the craziness of the noisy Medina in Marrakech. My preference was the quieter feel of Essaouira and my recommendation for a trip round the Marrakech Medina would be to have a guide as we did, as it could be a little daunting at times if you are on your own and very easy to get lost as it is like a little hidden city. The Moroccan tourist board surprised us with a wonderful sunset cocktail party overlooking the sea on our last night with an amazing Travel Counsellors cake. Very special memories. Whist in Morocco we were lucky enough to be hosted at some wonderful restaurants all of which I would recommend and would need to be pre-booked, my personal favourite was Le Palace, a great fun night with exquisite food. The Salama Restaurant just off the main square in Marrakech was the venue for our first night. We were all provided with a Fez hat (good photo opportunity) and then were presented with an array of food all mezze-style and were entertained by dancing girls before going up to the beautiful sky bar to eat dessert and for those who wanted to try, smoking the shish. Le Palace - This is a Premier club with fine dining and a singer whilst dining and turns into a nightclub once the meal is finished. It is safe to say we all danced the night away and all had such a good night with lots of laughs - highly recommended Jad Mahal - This is in Marrakech and was a sit down 3-course meal complete with show including dancing girls, fire-eaters and then after the meal a live band playing into the early hours. Another great night and great venue and another one to recommend. The L'Heure Bleue - A fine dining Relais and Chateaux restaurant in Essaouira. A completely different dining experience from the others and the place for a quiet intimate meal in ornate surroundings Morocco is a diverse country with lots of different experiences to be had, for more information and to make a booking or get prices please give me a call and I will be happy to talk to you in more detail about my trip.

The Anthem of the seas experience!

05 May 2015

I couldn't believe my luck when I was one of the few lucky Travel Counsellors to get a place to spend 2 nights on board the brand New Royal Caribbean Ship the Anthem of the Seas to be part of the Launch and naming ceremony celebrations. Having checked in online prior to arrival the boarding process couldn't have been simpler. On arrival at Southampton the Royal Caribbean staff were on stand by to welcome all guests on board and everything ran like clockwork and we were on board in a matter of minutes. As I stepped onto the ship I was totally in awe and the only words I could find were WOW! We arrived on board to a Caribbean steel band playing and the atmosphere on board was electric with people not knowing where to look next and cameras going ten to the dozen. We had a twin bedded balcony cabin which was amazing, extremely spacious, with a good sized bathroom and modern furnishings throughout. Considering how big the ship was navigating around it was surprising easy even for me whose sense of direction can be questionable at times! There is an abundance of restaurants on board and something to cater for every taste. The Irish bar, Hot dog and burger bar and the coffee shops were always busy during the day and ideal for snacks. The Bionic bar is an experience not to be missed! To have your drink made by a robot is a totally unique experience and I must admit we did revisit this a few times just for the novelty value. You order your drink on the Ipads provided then watch it being prepared and served to you by a robot! I was really impressed with the Divine Decadence restaurant where the whole concept is based on the idea of healthy and low calorie eating where all dishes are under 500 calories. The food we sampled was fantastic too! So for the health conscious there are the low fat options, the running track and of course the onboard gym. The North Star is the unique viewing experience on board the Anthem. A small version of the London Eye almost. It takes you up 300 feet above sea level and the view was just amazing. Although I did not try the Flow Rider (surfing) or the skydiving first hand I did take a go on the dodgems and the Roller disco in the evening which was great fun and just perfect for families. The large Xbox area, games arcade, Circus school and teen disco and the brilliant evening entertainment are also fantastic for families. My enthusiasm for this ship is clear to see and I would have no hesitation whatsoever in selling this to my clients so much so I have already booked to take my family on the 3 night cruise in the October half term and I can't wait to get back on board! The Anthem is sailing from Southampton until the end of this year and if you would like to book your space with me get or want to hear more about it please get in touch and experience it for yourself.

Beautiful Florence

13 December 2014

Having just returned from an educational visit to Florence on a 3 day city break courtesy of the fabulous tour operator Classic Collection - I can’t recommend it highly enough. We had the extra bonus of not just seeing the City in all its original glory but being able to experience a real sense of Christmas as all the streets and shop fronts were dressed up with Christmas decorations which the Italians like to go big on! Florence is the perfect short break city location being only a 2 hour flight from the UK to Pisa and then a very easy 50 minute private transfer to Florence city centre. It’s hard to know where to start when talking about the cultural and sightseeing opportunities in Florence as there are so many. Our walking tour round the city was the idea way to experience them, and I would recommend to my clients that if they want to learn the history and see all the official sights, book this excursion as there is a lot to be gained from it. It’s an ideal way to burn off all that fantastic Italian food too! To name but a few of the main sights that mustn’t be missed are the famous Plazza Della Signoria - Florence’s main square. The Fountain of Neptune is the centre piece of the square and it is a bustling lively square crammed with culture and filled with several statues depicting historical events and famous people. The square is also home to the Uffizi Gallery, one of the top attractions in Florence displaying art from several famous artists including Leonardo Da Vinci, Michelangelo and Botticelli. The Plazzo Vecchio ( Old Palace ) is also located in the square, with Ponte Vecchio (The Old bridge) another must - a 3 arched 14th Century bridge is lined with several jewellery and art shops and is a big tourist attraction. The Duomo (Cathedral of Santa Maria Dei Fiori) is the famous red tiled-domed landmark adorning many of the pictures we see of Florence. This 13th century Duomo took 170 years to complete, and many of the hotels offer rooms with a Duomo view. We stayed at the Brunelleschi Hotel which is mentioned in The Da Vinci Code and is created within a circular Byzantine 6th century tower and medieval church and although it retains its original character it also has a very modern feel to it too. For location you couldn't ask for any better as it is in the very centre of the city a few minutes’ walk away from the world famous shopping street. Perfect location and highly recommended. We also visited the Savoy Hotel And the Helvetia Hotel again both fantastic locations both right in the heart of Florence. The Helvetia Hotel is a much more traditional property with no 2 rooms the same and each different colours shapes and sizes and displaying art work whilst the Savoy is very modern in its decor with pictures of shoes being displayed all over the hotel as the hotel believes that this is one of the items that is most widely brought whilst on a trip to Florence. Could be very true in my case! For a more relaxed and low key break just a 10 minute drive from the city centre out in the beautiful Tuscan countryside there is the stunning Villa Cora. This hotel has the absolute wow factor and has to be seen to be believed. Although it is opulent and very grand the welcome from the staff and the general feel of the hotel is very much home from home as nothing is too much trouble and the service is second to none not to mention the food! there is also a beautiful outdoor pool area for guests and a roof top terrace which commands the most stunning views over the Tuscan country side. Several weddings are hosted at the Villa Cora and it’s easy to see why. The Hotel Villa Medici is another property we visited and were hosted with the most amazing meal. This luxury city centre hotel is the option for a more relaxing location as it is away from the hustle and bustle of the centre yet only a 20 minute walk from the main attractions and shopping area. It does offer a free shuttle service to and from the centre for those who would prefer not to walk and it is the only luxury city centre hotel that offers an outdoor swimming pool. It also boasts a fitness centre and a sauna and steam room. This hotel most certainly gives off the wow factor as soon as you enter the doors and for a special occasion or just a few days of luxury this is a hotel I would have no hesitation in recommending. The Hotel Il Salviatino is 3kms from the city centre set in beautiful landscaped gardens and was converted from a renaissance Palace in the 15th century. The hotel is full of character and with only 45 rooms is the perfect retreat for a romantic getaway. Free shuttle buses run from the hotel into the city centre. The unique restaurant is located in the old library serving an a la carte which we were lucky enough to sample. So to summarise Florence is a year-round destination with something to offer for everyone. Culture, shopping, excellent food and only 50 minutes from the Leaning Tower of Pisa. There's a wide variety of accommodation to suit all budgets. Give it a go and I know you will fall in love with this beautiful city - just as I did!

Abu Dhabi

03 July 2013

I travelled to Abu Dhabi in May. To say I was excited about staying at the Emirates Palace is putting it mildly! It is a 7 star hotel and it was easy to see why. We flew with Ethiad Airlines from Heathrow overnight. The direct flight took seven hours. It was the first time I’d flown with Ethiad and I was extremely impressed. Nothing was too much trouble for the cabin crew. Free drinks were available throughout the flight and the standard of food was excellent. We travelled in economy but I was given the opportunity to look round business and first class. In the latter I was able to try out the beds in one of the enclosed compartments. I was shown all the meal options and the cabin crew talked me through everything that’s included and available. The Eithiad staff went to a lot of effort to show me all the facilities on board so I was able to have first-hand knowledge to pass on to my clients. On arrival in Abu Dhabi we were met by the chauffeur of the private transfer I had pre-booked. It took just 20 minutes to reach the Emirates Palace. It is an extremely palatial hotel. We felt like royalty driving up to the sweeping entrance of the hotel. We were greeted at the door by staff who immediately opened our doors, helped with the luggage and welcomed us in. I could tell we had arrived to complete luxury just by looking at the foyer and that was before we had even seen the main area or the rooms in the hotel. We were given hot towels on arrival and I was presented with a fresh flower. All these little touches made things that little bit more memorable. As we arrived quite early in the morning our room was not quite ready but our bags were taken care of. We were able to use the Palace Lounge where we had breakfast. When our room was ready our Butler came and got us and escorted is to our amazing room. Ours was a Coral room and overlooked the main pool. All these rooms offer Butler service and the mini bar is replenished with free cans of soft drink and water each day which was a welcome bonus in the hot weather. The hotel offers different meal plans but we had opted for half board which was a wise choice as food and drink are not cheap in the hotel. Therefore I would highly recommend either half or full board. There was a choice of 4 restaurants, an international buffet, fish restaurant, one serving local dishes and the Italian which was my favourite. It offered excellent food and was in a beautiful spot overlooking the fountains that were lit up. We were also treated to live music while we ate. There are 2 pools, a larger one which is more family orientated with 2 water slides, a lazy river and a spacious sunbathing area with one to one service direct to your sunbeds. The other pool area is at the other side of the complex and is for adults only. As it's quite far between the two pools golf buggies ferry guests between them. The adult pool has a swim up bar, is right on the beach and has the most amazing water hammocks plus luxurious garden hammocks. The Private beach offers water sports and free camel rides. The private marina is again a beautiful part of the hotel and it is well worth spending some time there. For the more active the hotel also offers a football pitch and tennis courts. Taxis are extremely cheap in Abu Dhubi and we used one to get to the Marina Mall . It is a modern shopping centre. We also visited the Central Market which is an indoor bazaar selling all the souvenirs, herbs, spices, and local gifts at reasonable prices . Abu Dhubi has lots to offer including Ferrari world with the marina circuit & world’s fastest roller coaster Yas Waterworld with over 43 rides Sheikh Zayed Grand Mosque - one of the world’s largest Mosques Arabian wildlife park Al Ain Zoo Yas Beach & Marina Overall it is well worth a visit! If you’re interested in visiting Abu Dhabi I’d love to have a chat with you about my tips and experiences. I look forward to hearing from you.

Las Vegas

01 July 2013

If I'm totally honest Vegas was more of a destination that was on my husband’s wish list rather than mine HOWEVER that was before I actually went there! We went in October and flew from Gatwick which took about 10 hours with Virgin Atlantic. We stayed overnight at the Hilton in Gatwick the night before and took advantage of the Twilight Check- in which was excellent – I would highly recommend it! As we already had our boarding cards the whole process couldn't have been easier. On arrival in Vegas we took our pre-booked transfer from the airport to our hotel, The Venetian which has a great location on the main strip. Driving down the strip is an experience in itself with its vast array of hotels and casinos and neon lights everywhere you look. The Venetian Hotel oozes opulence as you walk into the foyer and the check-in area is the one of the biggest I have ever seen. It is an all-suite hotel and our room really did have the wow factor. This was enhanced by our amazing view over the strip and the Mirage Hotel where we were able to see the daily dancing fountain show. The hotel is like a mini Italy. The main restaurants are set in what is a replica of St Mark’s Square. It’s very clever as you feel like you’re outside when you’re not. There are street stalls and musicians amongst other things as well as an endless list of designer shops. The hotel also boasts its own nightclub and a large food court where the choice could not be more diverse. However, the hotel is most famous for the Gondola rides. Couples can be heard being serenaded and it's hard to remember that you’re not in Italy and in fact indoors! On the strip you’ll be spoilt for choice as to where to eat. We opted for breakfast at Denny's on most days as it was a 2 minute stroll from our hotel and prices were reasonable. It’s worth pointing out that many of the casinos offer free breakfast or a heavily discounted rate but unless you want to gamble at 8am in the morning Denny's is probably the better option. The list of shows available in Vegas is endless and there are numerous booths along the strip offering tickets for selected shows at special prices. We went to see Rod Stewart at Caesars Palace and had a fantastic night. If you like to shop you will like Vegas. There are several shopping malls on the strip offering big name designer shops. In most of these you can get things a lot cheaper than in the UK. We chose to walk everywhere on the strip which can be a long walk. However, there is also a monorail that runs from one end of the strip to the other. Alternatively you can purchase a 24 hour bus ticket on a hop on hop off kind of basis. For those people who prefer a tour with commentary the big red bus tour operates in Vegas and again you can hop on and hop off. Of course the main trips that spring to mind that are usually taken from Vegas are the Grand Canyon and Hoover Dam, tickets can be pre-arranged before travel if required. The weather was HOT with little respite from the sun, that’s one of the reasons we really appreciated the 3 pool areas at the Venetian. There was waiter service around the main one which was fantastic and helped to add to the feel of luxury! I can confidently say that Vegas is definitely on my list of top destinations now and somewhere I would highly recommend. If it's on your to do list then make it a definite. I would love to chat more to you about it and share some of my tips and insights, so if you are interested in Vegas just get in touch!

Mexico

01 July 2013

As one of the amazing perks of my job I was lucky enough to be given a place on an educational visit to Cancun. As a result I was able to experience first-hand what Mexico has to offer and to sample a few of the many hotels available. Our trip began at Gatwick airport with an extremely quick and efficient check in via the BA self-service kiosks where I was able to print my boarding pass before proceeding to the baggage drop off desk. We were extremely privileged to be upgraded to BA world traveller (business class) for both legs of our journey. If you are able to upgrade I would recommend it, as flying business class definitely helped to ensure the time passed quickly! Overall BA was faultless and I would have no hesitation in recommending them. Most of the hotels in Cancun are around a 20 to 40 minute transfer so you can be in your accommodation in no time at all. En route to our hotel we stopped to take a look at the beach and everyones’ reaction was WOW! The first thing that hit me was just how crystal clear the beautiful aqua sea was and how white the sand was on this well-kept beach. It was at this moment that I realised how lucky I was to be standing there taking a picture – it looked just like postcard! We were greeted with a drink at the beachfront Fiesta Americana Condesa and quickly checked-in. The resort is all-inclusive and offers a wealth of amenities ranging from a spa, children’s club, and plentiful eateries including a Mexican restaurant. A lovely cake and coffee shop is also included in the all-inclusive. I can personally recommend after sampling the latte and cake from there. Fantastically, 24 hour room service is also included in the all-inclusive programme. The pool area was spacious with plenty of sunbeds. During our time in Mexico we also stayed at two other hotels in Cancan. The second was the Fiesta Americana Coral Beach resort and Spa which was my favourite. It is an all-suite hotel and the rooms were stunning. We were greeted with a hand massage on arrival and cocktails. The hotel was immaculate and the service was second to none. We ate in the Al la carte restaurant in the evening and were treated to a lesson in the art of tequila tasting. This hotel is also centrally located in Cancun with amenities close by. The third hotel we stayed at was the adults only Live Aqua hotel which again is very central and is opposite the Isla Mar Shopping centre. The rooms were all good sizes and there are several cabanas around the pool area. On the second day of our trip we went to XEL HA in Riviera Maya. It is classed as one of Mexico’s natural wonders and is the world’s largest natural Aquarium. The natural water park is about an hour and a half drive from Cancan and has many beautiful inlets, lagoons and caves. If you want you can snorkel, swim with dolphins, experience the zip wire, have encounters with stingrays and even cliff jump. Alternatively you could just relax and sunbath in one of the hammocks around the lagoon or ride the lazy river on one of the many inflatables provided. There are over 400 species of plants and fish living in this area. The park is all inclusive and there is a choice of 2 restaurants. Towels are also provided for the day and there are full changing room facilities with showers to freshen up at the end of the day. Our next stop was the natural park XCARET. It may appeal more to families with younger children as there is lots for them to do including a Butterfly Pavilion, Coral Reef Aquarium , Beach area ,Flamingos, Spider Monkey Island , Deer Shelter, Tropical Jungle trail, Manatee and stingrays Lagoon, and wildlife breeding farm. There is also the opportunity to swim with sharks. You can swim through the underground caves and rivers. That evening I experienced the Xcaret Mexico Espectascular show. It’s acted out by 260 performers and portrays the traditions and history of Mexico through ages right up to modern times. Tickets can either be purchased for show only or can include a meal which would probably be the better of the two options as the show is quite lengthy. I visited quite a few hotels during my stay including the Iberostar Cancun (formerly the Hilton), The Gran Oasis Cancun, the Sandos Caracol and the Iberostar in Riviera Maya . I will be happy to talk more at length about any hotels with you. An excursion I would highly recommend was a day out on the Albatros Catamarans to Isla Mujeres which translated means woman Island. This is a beautiful idyllic Island which boasts crystal clear seas and pure white powdery sands. It is a hidden gem that has to be seen. We spent the whole day on the Catamaran. During the course of the day our group enjoyed being able to snorkel, power sail, and swim in the amazing clear warm blue sea which was fantastic. If activities aren’t for you, then just lying on deck and taking in the sun and the scenery is a fabulous day out in itself. Overall I could not recommend this trip more highly! Another worthwhile trip is to Tulum which is the site archaeological ruins and is about an hour and a half by bus from Cancun. Tulum means wall or fence and it is in fact the old walled Mayan city. The entrance to the site is not quite what you would expect of ancient ruins as it has a subway, several tourist shops and a Hagen daz ice cream restaurant. Once we got to the entrance all hints of the modern day disappeared. Unfortunately it did rain. June – November is actually classed as the rainy season. However, this was the only bit of rain I had seen since arriving in Mexico having enjoyed glorious sunshine prior to this. For reference the other seasons are:- September – October is hurricane season – although the last hurricane was over 8 years ago Peak season is classed as November - April I would not have any hesitation about going back to Mexico during the month of June as it was extremely hot and we only had a little rain on one day. Another notable experience was Coco Bongos! This was an amazing experience! It is a show and disco in Cancun that starts at 11pm and goes through to the early hours. If you like loud music, a few drinks and some great entertainment then you’ll love it. There are acrobats who fly across your head, landing on your tables, several different themed shows and waiter service for the drinks (depending on your type of ticket). I loved it! As you can see my Mexican experience was very varied. If you would like to hear more about my Mexican adventure I would love to have a chat and share some of my insights and experiences. Mexico …. much more than just mojitos !

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Lisa is so easy to deal with. Very professional and goes above and beyond to ensure my holidays are perfect. I wouldn’t use anyone else to book my holidays and would not hesitate in recommending her to anyone

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Lisa has been great. First time using her but she came on recommendation. She is very easy to talk to and nothing has been too much trouble. She came up with a good starting point itinerary and was more than happy to tweak it to accommodate our wishes. She’s taken the stress out of booking an exciting adventure.

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Lisa is an amazing travel counsellor. She is an absolute asset to your company. Very warm, caring and will go the extra mile (several miles) to ensure her clients are looked after and happy with their choices/decisions about their holidays. My extended family and I have used her services for over 7 years. We book at least 2 holidays a year with her, and she has always looked after us exceptionally. She is a bench mark for; care, consistency, diligence and client service.

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Sent by Kathyrn farr

Lisa has been really helpful took the stress out of searching for a specific holiday especially as I’m travelling alone

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An efficient, friendly and personal service. Careful note had been made re my travel needs and the resulting agreed travel itinerary works extremely well. I have no hesitation in recommending.

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I would and do recommend Lisa I have every confidence in her advice and she goes above and beyond to help always a phone call away home or abroad

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Lisa has been so patient with working out the best break for me. The ease of having someone support me and think of all the possibilities has been amazing. Added to that I now have my entire itinerary on an app...so convenient! Thank you to Lisa and her wonderful service.

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Lisa Pocock is simply 5*****. Total professional and nothing is too much trouble. Highly recommended

Sent by Eamon Hogan

Really pleasant experience. Lisa allowed us to explore the several options provided and ensured that all destinations had positive ratings and matched our expectations.

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Lisa couldn't be more helpful, she's always there with help and advice, she's absolutely amazing !

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Lisa is helpful thorough and really a pleasure to talk to

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Nothing is too much trouble for Lisa. She is professional and has always gone her best to arrange a perfect t holiday for us! I highly recommend her service.

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I have always found Lisa to be excellent at her job. Lisa has booked some big holidays for us including our honeymoon and special birthdays. She gets a feel of what we want and then comes up with suggestions of what she think fits the bill and every time she has been spot on. She is friendly, courteous, helpful and above all professional and goes above and beyond to make sure every tiny detail of our holiday is perfect. I would never go with anyone else to book my holidays now.

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Well where do I start, Lisa you have so much passion and care. You help your customers like they are part of your family . Nothing is too much trouble for this reason I will never book through anyone else as we trust you . Thank you

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10 + Would reccomend Lisa to everyone I know Fantastic Service and she does everything in her Power to accommodate what you personally require of your Holiday Checking up when you arrive at your hotel to see if every is what we wanted Fantastic Lady Even remembers seat preference on plane

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Lisa is exceptional. I simply would never book a trip or holiday with anyone else. Her attention to detail and care for her clients is unequalled.

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From the 1st time I got in touch with Lisa her response and knowledge was brilliant, I gave her our requirements she came up trumps with what looks like a very good holiday can’t wait till July.

Sent by Amie Abbs

Lisa coordinated our trip to Orlando within 24hrs of me asking her to look into it, due to the tight timescales of booking flights and accommodation. Lisa has previously booked our family trip to Singapore which was faultless. Fabulous customer service and highly recommended.

Sent by Sarah Matthews

Lisa takes a genuine interest in your holiday plans and ensures every ones needs are met, from budget to accommodation. Lisa offers a five star service giving quality with out compromise. Lisa is also approachable to discuss any travel arrangements, nothing is too much trouble. One of a kind !

Sent by Stephen Roper

Lisa, has done a first class job and she is very efficient. Excellent service.

Sent by Ruth Keillar

Always excellent service from Lisa. She goes above and beyond to ensure that her customers are looked after like VIPs.

Sent by Keith Parker

Excellent service in difficult times

Sent by Anna Moody

It was an amazing experience, all the stress of sorting the complexities of my holiday were taken from me and dealt with so efficiently and timely. I have already been telling people this is what they need to do - speak to Lisa!

Sent by Kate Edwards

I recommend Lisa to everyone. Even random people I meet on holiday! Can it fault her dedication, support and professionalism

Sent by Laura Kirby

Lisa has always been absolutely superb in booking our holidays. She is always on hand to make any changes and goes above and beyond! Always available to book last minute trips and puts her all into finding the best holidays suited to us. Thank you Lisa! X

Sent by Karl Bostock

Lisa is a superstar and she takes all the hassle out of organising trips. Thank you

Sent by Kuok NG

Lisa went above and beyond to help arrange my trip to Macau:, Due to the present covid situation everything was very complicated but she helped me navigate it all. I’m so grateful!

Sent by Matthew Laws

Excellent in every way. Thanks

Sent by Susan Sheldon

Lisa is just amazing at her job. It's so much better than going in to travel agents and sitting for ages looking at hols. So much better looking at what lisa sends you in the comfort of your own home with a glass of wine or cup of tea. Lisa always goes over and beyond to get the perfect holidays for your needs. She is a credit to your company. I have used her for the past 3 years now and will be using her again and again. Thank you lisa. X

Sent by Sheian Walker

Very helpful and friendly service

Sent by Ronald Sherman

Lisa offered a special service.Nothing was too much trouble for her.An excellent travel advisor.

Sent by Bronwen Robson

I have used Lisa for work and personal use and have recommended her to so many people. She goes out of her way to provide exactly what you ask for or as near as possible. She is always at hand to sort issues out when we are away. She knows exactly what i like and is very patient. with us as we can be quite fussy. Lisa does a fantastic job and i wouldn't book with anyone else.

Sent by David Cook

Lisa Pocock is an ultimate professional

Sent by Heather Smith

Lisa KNOWS her clients and this shows in her choices.

Sent by Karl Bostock

I have used Lisa on a number of accessions and she has been excellent every time. Not everything has run smoothly (nothing to do with Lisa) but she has solved problems immediately! I constantly recommend her to friends.

Sent by Nina Ketel

Over the years I’ve asked Lisa to look for a number of holidays for me. As a family we also like to travel to France. On these occasions Lisa has managed to locate the best hotels as we leave the port usually finding us a good hotel a few hours drive south and then finding a good hotel in port ready for our trip home again. 5 years ago I took my young children as they were then to London for the 60th Anniversary Route Bus weekend. Lisa managed to find me an affordable, safe hotel on a high floor. I remember when we arrived in London we went shopping so hadn’t booked into our hotel - I’d messaged Lisa who un-be-known to me was at a wedding asking was there a cut off time to check in - she said don’t panic and booked us in meaning we could carry on having fun in London before heading to our hotel. Over the years I’ve recommended Lisa to friends and colleagues and they are also equally as impressed. Lisa, keep up the good work and my friend and I are really looking forward to our holiday next spring. Best wishes, Nina

Sent by Edyta McMahon

We’ve presented Lisa with yet another challenge and as usual she’s embraced it and provided us with the top quality service together with friendliness, dedication and a personal approach. I can’t recommend Lisa enough.

Sent by Gillian Pay

Very professional and quick response to any query’s and requests . Already recommended to a couple of friends

Sent by Beverley Tomblin

An excellent service, nothing was too much trouble no matter how many times I changed my mind! Would definitely recommend Lisa.

Sent by R Omer

Lisa was very helpful and attentive, she has managed to find suitable flights, will definitely use her services again, thank you so much Lisa.

Sent by Elizabeth Garden

Lisa offers a very quick, efficient and comprehensive service, giving very good advice and information.

Sent by Helen Thompson

Lisa Pocock is just amazing, she searches for the perfect holidays for our family, her attention to detail is truly brilliant and she always gets our holidays within our budget! We cant thank lisa enough for all the work she puts in and we wouldnt want to book our travel arrangments with anyone else, Thanks so much

Sent by Shaun Cass

Lisa is always so helpful and nothing is ever too much trouble

Sent by Wendy Watson

Lisa has the patience of a saint (and needs it with me as I can be very blonde at times!) She always take the time to find me the perfect holiday and goes through every detail with me to make sure it is just right. I have already recommended her to a couple of my work colleagues and would have no hesitation in doing so again.

Sent by Sarah Case

Lisa is so helpful and patient with us always changing our minds. She won't stop until she has found the perfect holiday for you. Third time we have used Lisa and have never been disappointed..

Sent by M Smith

A great service with quick responses.

Sent by Samantha Parkins

Lisa we trust you and that means a great deal , thank you

Sent by Diane O'Keeffe

Lisa is readily available for any queries we have. Always cheerful, knowledgeable, professional, ready to listen and help us to create the holiday we were dreaming of. Lisa showed understanding for any difficulties we had and nothing was too much trouble. We look forward to Lisa's continued support with confidence both prior to, during and after our trip. We will definitely recommend her and Travel Counsellors and be in touch in the future. Thank you Lisa.

Sent by Alan McFarlane

Lisa is always excellent. It is as if she is always with you on any trip if you have problems. She seems to work 24/7 and gets to know her client so well that she can easily and quickly tailor their trip. Also she fights to get back money for her clients after problems/ delays etc from operators etc..Over the years I have recommended her to many.

Sent by Linda Marks

I have previously used Lisa for a holiday booking, alnd was so impressed which is why I have used her for this holiday booking. She made herself available out of hours, always pleasant and answered all my questions. I will definitely use her services again.

Sent by Emma Shipley

A truly lovely lady. Very helpful and informative.. Makes you feel confident that she has all your needs and wants in hand. Very thoughtful. I have recommended her highly to family and friends.

Sent by Dominic Pearson

Lisa was brilliant, I've never used the Travel Counsellor service before and she was great. Lisa asked me where we were looking to go on holiday and she emailed me over several places to go, all looked great but eventually we decided where we wanted to go. 10/10

Sent by Gemma Fogg

I had no idea where I wanted to go on holiday, but Lisa has been so patient with me, listened to what my main things were to have from the holiday and has advised me without being over opinionated. At times I thought I wouldn't find anywhere within my budget but Lisa found plenty of options for me to choose from, has made the process so easy for me and now I cannot wait to go away! I received a little card in the post to thank me for my booking (which was so sweet), but really it should be me sending Lisa a card to thank her for the booking and all her help and advice. Fantastic service from beginning to end.

Sent by Kate Edwards

Lisa is an amazing lady, she treats you like a friend and is always able to give good suggestions and advice to make the trip that little bit special. I have recommended her numerous times to colleagues and friends and will continue to do so in the future.

Sent by M Babkir

Lisa has been very helpful and kind in arranging our holiday, the second one we've booked through her. I'd definitely recommend her to my friends and family

Sent by Tanya Martyn

Absolutely wonderful experience- very detailed answers to all my questions, excellent communication all the way through my booking, I would highly recommend Lisa to all of my friends- will be booking through Lisa again! Thanks for all your help.

Sent by Ian Cundy

Can't do enough to get you what you want! Very professional.

Sent by Emma Cox

I've made a good few bookings with Lisa now and found that every booking has been made special by the little touches she does. It doesn't matter what time I text her there is always a reply whether early morning or late evening.. this is why I would never book with anyone else. Her understanding and patience is what makes her so special to me, my family and friends. No other holiday travel agent compares. Thank you once again Lisa for booking all my holidays.

Sent by Leanne Chancellor

Lisa Pocock, is simply in one word - amazing! The customer service and communication I received from her is exceptional - which is why I have no hesitation in picking up the phone to her to book the company's travel arrangements - from flights, transfers to hotels.

Sent by J Cleland

Totally efficient, friendly & helpful

Sent by Joanna Roberts

Lisa has made our holiday a great one, so well organised and came back with good rates and quickly. Will definitely book again!

Sent by David Hart

Lisa has been most helpful and a pleasure to chat to whilst sorting out our holiday, we are looking forward to our break. Many thanks.

Sent by Catherine Trillo -Blanco

Fantastic support before and during our holidays - Lisa is the best!

Sent by Hellena Palmer

We have just booked a trip to New York for later this year. Lisa took lots of time at the beginning of the search to understand our holiday expectations, family requirements, budget and flexibility and came up with several great options. To help us make an informed decision Lisa took the time to speak to her contacts and get some personal recommendations on particular hotels. When we came across a few problems Lisa worked extremely hard to find solutions, keeping us informed along the way, she understood how important the trip was and did everything she could to ensure we got the hotel and flights we required. We are all booked now for what will be a very special holiday. Thanks Lisa we couldn't have done it without you!

Sent by D Cook

I gave Lisa Pocock a short time to arrange a last minute short break away for our wedding anniversary and she certainly exceeded our expectations, this is the second time Lisa has assisted us with our holiday arrangements and nothing is too much trouble. I would highly recommend Lisa and the Travel Counsellors to anyone looking to experience a wonderful holiday.

Sent by J Ferrett

Lisa has been fantastic and has managed to find us the perfect family holiday that other travel agents couldn't.

Sent by Chloe Gray

Lisa has been fantastic and very helpful! She would go above and beyond to make sure that she gives someone the perfect holiday!

Sent by J Glen

Fantastic professional service-the best I've ever had. Nothing was too much trouble covering every eventuality. Will use Lisa on every holiday now- she is a fabulous credit to your company-a big thank you.

Sent by Paul Dudgeon

Lisa is a delightful and effervescent personality and clearly thrives on a challenge. We recently asked her to find us a 4-star adult only, all-inclusive holiday at a set price, with only 4 weeks notice. Within a couple of days she presented us with 3 excellent choices and we are now preparing to depart in 10 days time. Furthermore, she has since delivered all of the documentation to our home, so we have nothing else to do except pack our own bags (hmm, I wonder if she does that too? - just kidding). She has been brilliant and I already recommend her very highly to friends and family.

Sent by Julia Savage

Holiday booked and personalised in less than a day despite adding another couple to the request. Rapid response, attention to detail and all with such enthusiasm - how refreshing! Polite, efficient, speedy and friendly. Highly recommended.

Sent by Lindsey Tasker

Wow! Lisa is amazing at her job. I wanted help to plan a trip to East Coast America and didn't know where to start. Lisa has been fantastic arranging great flights, top quality hotels and all under the budget I was expecting. Nothing is too much trouble for Lisa, she even kept in regular contact regarding updates over the Christmas period. Her after sales service is amazing, she is genuinely concerned about the customer and helping them to have a fantastic time. I will definitely get Lisa's help in the future and will tell anybody that will listen what a great service she offers. Thank you Lisa!

Sent by Alan McFarlane

I run my own International Recruitment and Sales Training company. For me Lisa is a "breath of fresh air". She defines what customer service is all about. We always judge a company on the people we deal with at the customer face and if your team is full of Lisa's then you should be a hell of good company. All my travel requests in the future will go via Lisa and of course have and will be recommending Lisa to all.

Sent by Kim Irving

Lisa is totally amazing. She leaves no stone unturned in finding exactly what you want, no matter how short notice she is given! She crosses every t and dots every i, completely taking the stress out of holiday organising. It's Lisa every time for me and I can't sing her praises highly enough.

Sent by Mike Cunningham

Lisa is an amazingly helpful and friendly advisor. She left no stone unturned and worked within the remit I gave her. I must add I changed this frequently and she never complained once. I would not hesitate to recommend her to anyone and would definitely use her services again. Thank you Lisa.

Sent by Laura Coupe

Lisa showed a huge amount of patience in helping me find a holiday. She asked very detailed questions about our requirements and was readily available to answer all queries. She spent time researching possible destinations and packages. She really delivered the personal touch.

Sent by Julia and Samuel Hastings

Lisa is absolutely wonderful and has our deepest gratitude for looking after us so well. Three separate couples all travelling from different parts of U.K. must have been a nightmare for her but she came up trumps and is our very own star!

Sent by Chris Basiurski

Lisa has just helped us arrange our slightly off the beaten track honeymoon and I think the best thing I can say is that she made the planning of our civil partnership a little less stressful. Not only was she incredibly helpful and professional, but she definitely went the extra mile in persevering when options were looking limited. She kept in regular and constant contact and was always on hand to help. Highly recommended.

Sent by Tom Russell

I have been very impressed by Lisa's professionalism, friendliness, willingness to help and ability to offer a range of options to consider. I would happily recommend her to anyone.

Sent by Lisa Wilson

We would strongly recommend Lisa to anyone as her service is second to none, she is very friendly and approachable. Even though she is dealing with more than one client at a time, we both have felt that we are the only ones. Her local knowledge and contact have given us a great insight as to different options available.

Sent by Helen Thompson

We booked our holiday with Lisa Pocock. It was a very personal and very professional service. Lisa was more than helpful and nothing too much trouble, I would highly recommend Lisa to anyone. Thank you Lisa, we look forward to our holiday.

Sent by Emily Deakin

Firstly I would like to say a huge thank you to Lisa for organising our holiday. I have been rather fussy and demanding, and she has been nothing but overly patient and extremely helpful. My partner and I both lead very busy lives so searching for a holiday is not a priority for us. Lisa however, did all of the leg work, so all we had to do was sit back, relax and chose our favourite one! We are both very much looking forward to our holiday and feel confident that we will enjoy it thanks to Lisa's professionalism and hard work.

Sent by Karen Hewlett

Lisa has been fantastic! I couldn't have asked for better service. I have already recommended Lisa to my cousin. The rest of my family and friends will also be booking their holiday to my wedding with Lisa. Cant praise her enough!

Sent by Bruce Baxter

Lisa has been extremely efficient and polite dealing with our booking. She is both confident and competent but still maintains a friendly persona. We have been impressed with her obvious knowledge and her efforts to pursue any further information we required. We would not hesitate to use her services again.

Sent by Tracey Morgan

BRILLIANT! Lisa was recommended to me by a friend and she has been really great finding me a good value holiday. I felt Lisa really went the extra mile to find a holiday to suit me. With a warm friendly manner and fast efficient service, I will definitely use her in the future and will be recommending her to friends.

Sent by Emma Cox

Lisa is fantastic! She listens, understands and sorts everything and more! I have my own business too and always recommend her when we discuss holidays! I will never book with anyone else again!!

Sent by Abby Houghton

Lisa has been fantastic with our holiday, trying to ensure we were going to get something we would remember! I can only say it's a huge shame due to circumstances I did not see coming that I have had to change this holiday but Lisa has managed to sort everything for me, down to changing flight names, dates and places. She hasn't only been a friendly and helpful Travel Counseller to me but she put all of our needs first, gave me options and has been there to help me with all these issues every day by text, call and email as if a friend also. If I ever need help with a holiday again i will know exactly where to come. Thank-you Lisa!

Sent by Vicki Goodwin

I cannot sing Lisa's praises strong enough, she is so friendly, professional and delivered all my documents promptly and in person, we will always use Lisa for any of our travel needs without hesitation and I have given so many of my friends her details, Nothing was too much trouble for her and she will go that extra mile for you, all I can say is thank you Lisa for all you did to make my Thailand trip a stress free and happy one. One of the other reassuring aspects with Lisa is that you could phone at anytime of day and she would always either be there or get back to you, Just a lovely easy to speak gentle person.

Sent by Margaret Mcloughlin

Just a quick note to say how very pleased we were with the service that Lisa provided. We were both very impressed with the accomadation, which was very spacious and clean. Lisa also contacted the hotel direct for us and sorted us out a room that was suitable for our needs. We will definitely be booking with her again and have recommended her to our friends. Margaret and Eileen.

Sent by Paul and Melanie Shuker

We just wanted to say "Thank you" for all your hard work in planning our mini cruise to Bruges, to Celebrate our daughters 18th Birthday. It was perfect down to the last detail. The suprise Champagne and chocolates in the cabin were wonderful and made her feel so special. We won't hesitate to come back to you when we need to book our next holiday as we know we will be well looked after.

Sent by suzanne tatton

Lisa has recently organised my wedding abroad for next year and I would have no hesitation in recommending her to anyone. She was extremely professional and spent a lot of time researching various locations for me until we found exactly what I wanted. Nothing was too much trouble for her and she kept me informed constantly throughout the whole procedure. She took away all the pressure associated with wedding planning and in about a week we had booked and confirmed everything - the company itself seem extremely professional and everything lisa sorted out for me has already been confirmed in writing and sent to me in a complete wedding package brochure. Just brilliant.

Sent by Abigail Rogers

Lisa left no stone unturned when searching for my perfect holiday, she put so much effort into everything, it completely took all the usual stress out of booking a holiday. I would highly recommend Lisa to book you the perfect holiday, to the perfect destination, for the perfect price. Thank you Lisa.

Sent by Ron Sherman

Lisa is pleasant and approachable and gave an excellent and efficient service. She can be recommended.

Sent by Andrew Hilton

Thank you Lisa for all the arranging of our holiday. Very professional service I will be recommend you to others.

Sent by Diane Eshelby

Lisa was very pleasant and helpful. Making sure all my holiday needs were covered. It took a lot of the stress out of booking my holiday. I will definately be using her again and have recommended her to all my friends.