I've already recommended Rich and Louise Banks and will continue to do so....they're brilliant.

Louise is very friendly, very helpful and always to hand. Had a great experience in setting up our holiday for next year. Would always consider Louise if I needed help with any other travels.

Great service, nothing too much to ask, fast service full of innovative ideas, will 100% use again

Thank you for being so patient with our changing itinerary. Love the book on Bilbao and San Sebastian. Many thanks x

Have been great since initial contact. Always had prompt replies to any of our questions regarding our trip even on the weekend. Would highly recommend and have told our friends and family about your services. Thankyou

Can always rely on Richard & Louise to address any travel queries and questions promptly

Rich & Lou booked our honeymoon a few years ago and it was absolutely perfect. So when we needed another holiday after a difficult few months, we didn’t hesitate to go straight back to them. They took all the stress out of booking and found us such a beautiful location, even with a very last-minute request! I wouldn’t hesitate to recommend them to anyone.

Rich and Lou have organised several holidays for us and we come back every year asking them to do the same, as it has always a positive experience, resulting in a beautifully tailored holiday. Always helpful, they are quick to respond to emails and answer any queries and sort any problems without fuss. Cannot recommend them enough!

Always the BEST service with Lou and Rich! Cannot wait for my Italian Riviera trip!

Louise is responsive, helpful, reliable, and gets our holiday flights sorted with the minimum of fuss. Louise and Travel Counsellors (TC) have been looking after us for a few years now and she gets it right every time. Louise and Rich' excellent customer service together with the reassurance of the TC organisation mean it's pointless looking elsewhere. We recommend them to anyone who will listen.

Great service, friendly people

Always helpful and informative

Always brilliant and reliable!! Thank you.

You are always there to answer my questions no matter how small - this is a big thank you for all the help you have given me

Prompt efficient service . Friendly correspondence. Good selections provided for our consideration.

Great service really helpful and knowledgeable about all aspects of our booking.

Rich and Louise have always been responsive to any queries we have and always go further by providing answers to questions we haven’t thought of yet!! We’ve booked 3 holidays with them in less than a year. Honestly couldn’t recommend them enough.

Lou and Rich have been amazing, they listened to what we wanted and then pieced together a bespoke itinerary that kept in mind our budget and dream locations. We can't wait now for our Singapore, Australia and New Zealand Adventure to begin, the countdown is on!

Very pleased with our service from Louise, she has made booking our family holiday stress free and we would absolutely use her again.

Brilliant, knowledgable and fast service

I would never go anywhere else to book my holidays. Have recommended Travel Counsellors to so many friends- always so impressed with their excellent service.

I have found working with Rich and Lou to be an absolute dream! Everything has been made so easy for us and they are super friendly and efficient! There is no way I’ll be booking my future holidays without them now!

Both Richard and Louise Banks were gracious and helpful and I believe they have planned a fabulous trip for me and my husband

Great tailor made service, even when you’re not quite decided on your destination! Louise and Richard guide you through the options based on your preferences and budget. Smooth process from start to finish for those who like me find the booking of a holiday overwhelming!

I’ve been using you guys since 2019 & I’ve never looked back. You guys are amazing at what you do. I have been recommending you to everyone who mentions holidays! I have now booked my 4th family holiday with you & many more to come in the future.

Richard and Louise are the most wonderful people. They listen to exactly what we want and with our budget are able to cultivate the perfect travel adventures within budget. They are able to give insightful and informative information from personal experiences which is super helpful. They are fast to reply to any queries and I trust everything they say from my previous wonderful experiences with them.

Incredible as always! Rich and Lou always provide impeccable service, going above and beyond to create the best holiday plans for our family. Thank you!

Really happy with TC for the friendly and personal approach that used with me. They have been supportive and patient along the way and introduced me to a new way of solo travelling.

Richard and Louise Banks have booked many, many holidays for our family, ranging from a once in a lifetime month long trip in Italy for us as a couple through to family villa holidays and a wonderful trip to Norway with friends. They organise everything down to the last tiny detail which makes the holiday completely relaxing. They're a joy to deal with and I highly recommend them .

Louise was so fantastic to deal with. She listened to our requirements and was super fast and efficient at responding to any queries and helping us identify our perfect holiday and subsequently making the arrangements. I can't wait for the end of March and our luxurious break to the Dominican Republic. Thanks so much Lou xx

Absolutely brilliant service. I would definitely recommend Richard to my family and friends. In fact, we have already recommended Richard and Louise to two of our friends.

Absolutely fantastic service!

Fantastic service which removes all the anxiety of booking a holiday and a really personal service that’s great value.

Lou and Rich are just the bees knees of travel. I love being able to say 'I'll ask Lou to look into that,' and know that all our demands will be catered for, no matter how many times we change our minds and ask for something completely different! Then, once we've made the booking, I can safely forget about EVERYTHING until the travel documents drop through my letterbox. Nothing to worry about. Nothing to angst over. Travel bliss.

Both Louise and Richard have been extremely helpful with finding us the right holiday, as we had some specific requests as mum has mobility issues. Will definitely use them again and recommend them.

They take all the hassle away by covering everything !

Always a pleasure to book with Louise and Richard - this is our fifth holiday booked with them and there will certainly be more!

Louise and Rich were recommended to me by two colleagues, and I wouldn’t hesitate to recommend them. They have been great in helping us find a summer holiday.

Lou and Rich could not have been more helpful, we are totally impressed by their customer service and have already recommended them to friends.

Efficient, professional and flexible service tailored entirely to your needs

Louise & Richard have been excellent in helping me book our holiday in Barbados to celebrate my wife's milestone birthday. Their attention to detail and the way they've accommodated our requested changes have taken all the stress out of the booking process, and I can't recommend them highly enough!

Louise and Richard Banks are the absolute BEST in finding the perfect holiday for us. They listen, understand and we feel like they know us very well - despite never actually meeting in the flesh! They are so knowledgeable and we feel so well looked after. Wouldn't holiday any other way!

Responsive, friendly and with excellent travel know-how - and importantly, know-where!

Louise and Richard are incredibly organised and have arranged a number of flights for me. Nothing is too much for them to arrange and they have been wonderful at checking me in with my preferences etc. Great people, great service.

Excellent attention to our needs and great communication.

Fantastic service, couldn’t fault it and would definitely recommend:)

Love handing over my wishes to Lou and Richard, and being presented with incredible adventures… I totally trust them to deliver as they understand what makes us tick as a family, understand our holidays needs…

I cannot get over how simple the process is! I’ve told everyone I know how easy and spot on it’s been.

Couldn't be more pleased with the courtesy, efficiency and expertise. Couldn't be more pleased with the courtesy, efficiency and expertise.

It's lovely to be able to have friendly email "conversations" with Louise and Richard, and know they will find the best routes for my particular needs and preferences. Their experience and efficiency ease the decision and booking processes, and it's so re-assuring that, if there is any problem at any stage of the holiday, I can just contact them for help.

I recommend Richard and Louise to everyone I know! They are so responsive, sensitive to delays at our end, can flex to budgets and their suggestions - for example - Corfu and Finland have been the two best holidays for us ever.

Very helpful, lots of knowledge, answered all my questions and found the perfect holiday to fit all mine and my families wants and needs! Could not recommend more!

Very helpful and patient service. Extremely knowledgeable and really helped us to make an informed decision for our honeymoon.

Really helped make my get dream holiday booked - thank you so much for your seamless service!

I have already been recommending you to friends. You made finding a great holiday so easy. Thanks to you and Richard for all your help. We will definitely be contacting you again in the future.

Absolutely no hesitation in using Rich and Lou's services and highly recommend them to anyone I hear is needing travel services.

Brilliant service - knowledgeable and extremely professional

I find Travel Counsellor Louise Banks to very helpful, hard working and a pleasure to work with.

Fabulous service would never go with anyone else!

Really helped make my get dream holiday booked! Thank you so much for your seamless service!

Great service and clearly listened to our needs and found a perfect holiday match. Took all the stress out of trying to find a holiday ourselves.

Very helpful and patient! Lots of good information and guidance.

The service provided is outstanding, from initial contact to finalising the booking. The stress of booking it totally taken away. The service is really quite outstanding.

Yet again Richard and Louise pulled a rabbit out of the hat for our last minute plans. I don't know how they do it but they really understand us as customers and even with no time to work with they always come up with a trip that ticks all the boxes for us. Simply, they're great.

Thank you for your great knowledge, responsiveness, personal service and for being so nice to deal with!

Louise and her partner Rich are always responsive, understand our detailed briefs, and always come back with appropriate destinations. They make every step of the way extremely easily.

Just the best! Great communication in order to book our very special holiday.

Louise has been fantastic, patient and very helpful throughout. We are still working through the fallout from COVID, she could not have been more helpful, to both us and our fellow group of travellers. We will definitely be contacting her for our future travels.

Super speedy and very knowledgeable.

Always amazing, efficient and friendly service. I have before and would always recommend Louise!

We are extremely happy with the service and would definitely recommend to anyone looking to book a holiday. Rich and Louise have organised our trips since 2019 and have tailored them to our requirements and budget. We have enjoyed all our holidays booked with Travel Counsellors and they have been organised very well. Rich and Louise always provide a prompt response to our enquiries.

Louise is incredible! She is efficient, and her service is incomparable to other routes I have tried to book travel. I recommend her to anyone wanting a hassle free travel experience. Thank you Louise!

Always a perfect service!

Friendly, helpful and fast service very happy to book again.