Based In Kendal

Matt Hills

It's Nice To Meet You

Hello, how can I help you with your travel arrangements? With many years of travel industry experience, and access to a huge range of exciting products, I’m sure I can find you the perfect holiday.

No two holidays are the same. My goal is to find, or create, the perfect experience for you - be it a new country, a special occasion, or simply a long-standing favourite destination. I will take the time to make it seamless, memorable and stress-free, with that all-important personal touch. Getting to know you, and your individual needs, means I can tailor-make your holiday precisely to fit your budget and time-frame, and exceed all your expectations. After all, I’d love you to book with me again next year!

Travel has been a passion for me all my life. I’ve been lucky enough to visit around 65 countries, from the wild and adventurous to the exotic and relaxing, across six continents. My personal experience can help us plan your trip in detail, to make sure you get the most out of it. I’ve skied in much of Europe and North America, back-packed around Asia, relaxed in the luxurious islands of the Indian Ocean, and driven a camper-van around beautiful New Zealand (to name a few of the highlights)! Where will your next adventure be?

I’m a home-based Travel Counsellor, so I’ll always be available to take your call. If the evenings or weekends are more convenient for you, that’s fine too. It’s exactly like having your own personal travel expert! And for your peace of mind, everything booked through Travel Counsellors is 100% financially protected.

I very much look forward to hearing from you.

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My customer stories

Sent by Kathryn Crawley

Matt is wonderful. He explores our needs and budget and we have enjoyed every single holiday we have had with him so far. He listens and understands, and gives us several options for us to consider.

Sent by Kathryn Crawley

Just back from Madeira and it was wonderful! Thanks again for all your experience based knowledge and planning our trip. Everything was so well organised and ran smoothly meaning we felt relaxed and confident right from the start of our holiday! Huge thanks!

Sent by Clive Barker

Always gets in contact quickly. And very helpful with advice.

Sent by Dave Cordle

Booking my holidays through Matt is a pleasure. He takes all the stress away and saves us hours of poring over websites and brochures. Fabulous service. Highly recommended

Sent by David Ball

I've used Matt to organise my last three trips abroad and found him to be friendly, quick to respond and has saved me hours of searching for the ideal solutions to my plans. I can't praise him enough!

Sent by Anthony Bowker

We don't take our trip until October (5 months away) but have no doubt there will be no problems. His initial service was excellent. His enthusiasm and attentiveness was wonderful.

Sent by Camilla-Jane Peters

Great having the personal touch when it comes to travel arrangements. Never quite the same trying to navigate all the options yourself!

Sent by Jessica Bennett

I've used Matt at Travel counsellors for previous trips and our most recent trip, would definitely recommend him. Quick and find exactly what we have requested each time.

Sent by David Hardman

Completely took the hassle out of trying to find a holiday that fitted my needs. I was presented, very quickly, with 4 viable options, all of which were impressive, but one just leapt out as our perfect choice. Thank you.

Sent by Kerry Olrog

Very personal service and caters to meet your individual needs.

Sent by Howard Eeles

Matt Hills is simply brilliant. He is friendly, professional and super-efficient and we always value his advice. Booking our holidays with Matt always takes the stress out of arranging our multi-week holidays and we are delighted we have found him.

Sent by Patrick Kelly-Weller

Working with Matt was a breath of fresh air. Having the freedom to explore the truly best options without being confined to any particular brand of travel agent's partnerships was a game changer.

Sent by Stuart Durrett

Matt is always very supportive and responsive and to all of our company travel needs. He is my first port of all call for any travel arrangements we require.

Sent by Barry Luff

Matt from Travel Counsellors is like having your own travel guide. Very knowledgeable and if he does not know something he researches (no doubt through the TC group and elsewhere) and comes back with great feedback to help us make our own individual decision. It takes the doubt out of arranging a booking which is very relevant when in our case, planning far-flung adventure destinations. Would thoroughly recommend.

Sent by Kathryn Crawley

While everything is fresh in my mind I wanted to thank you for being so helpful and accommodating. We’re now back from an amazing holiday in Crete and you have been wonderful from the start and throughout. You listened and explored our needs and wishes and made our holiday experience so special. You never made us feel stupid for asking questions and you have been a reassuring and honest presence when we have been unsure about things. Crete was incredible. The hotel and Rethymno fitted our needs exactly. Once we’re recovered we’ll be in touch about booking NZ for next year. Plus I fancy another Mediterranean trip so I will have to twist Philip’s arm! Huge thanks again! Kathryn and Philip

Sent by Ruth Palfreyman

Matt is highly efficient, knowledgeable, accommodating, understanding of our requirements, really communicative, very thorough and totally professional.

Sent by Kerrine Alexander

Nothing is too much trouble attitude …. Never gives the impression that we are annoying him with our many questions!

Sent by Emma Simpson

Matt is so knowledgeable, friendly and helpful, and no question is too big or too small. Matt has just booked a trip for myself and my 82 year old mother in southern India, which is not straightforward (!) and has made the whole process so smooth, enjoyable and stress-free. I would thoroughly recommend Matt for all your travel needs.

Sent by Howard Eeles

Matt is extremely professional, courteous, friendly and helpful. I have no hesitation whatsoever in unreservedly recommending him and Travel Counsellors.

Sent by Alexandra Feachem

Matt was extremely helpful and efficient!

Sent by Emily Woodward

Matt is absolutely brilliant. Created an itinerary for us very quickly and was very helpful with ideas about what we should do and where we should go. And very patient with my numerous questions and changes! Highly recommend.

Sent by Bradley Barrett

Matt provides and excellent service, response times are quick and flights options are good!

Sent by Toby Pawson

Matt is outstanding at finding great breaks within budget. Plus he is a great guy to know / deal with . Highly recommend him

Sent by Barry Luff

Great service from Matt. Patient clear and attentive communication and great options given. Great advice and provided the confidence of being able to book via an experienced agent

Sent by Catherine Howard

I was given Matt's details by a friend and now always go through him. Very quick and efficient and great at working out how best to insure at VERY reasonable prices. I have already recommended him to many others.... a fantastic service, thank you!

Sent by Gordon Bull

We use Matt to organise our trips because he is knowledgeable, attentive, pro-active and, above all, interested. He is interested in our trip from our perspective and does everything he can to make it happen. I have every confidence in recommending him.

Sent by Sarah Sargent

Matt's travel experience has proved invaluable while planning the holiday that we did book with him. We hope to use him many more times.

Sent by Barry Luff

Matt made the experience of choosing the holiday of our dreams so easy. Offering choice and having his own experience and expertise we could book with confidence. Thanks Matt

Sent by Dave Cordle

Thank you very much for organising our holiday in Italy. We returned from Lake Garda yesterday having had a wonderful holiday – lovely places to see and you won’t be surprised to know we made the most of the lake and surrounding mountains, swimming, paddle-boarding, kayaking and hiking. From the moment we told you what we wanted from our holiday it was stress free, from picking out of the options you gave us, to the travel arrangements (the private taxi was a real treat), and hotel. Thanks also for keeping on top of things like making sure the hotel set one of the rooms up as twin and that our rooms adjoined. It was a great experience and once again took all the worry and stress out of organising a holiday.

Sent by Neil Henke

Matt has been excellent when organising various family holidays over the years, he has gone out of his way to help resolve queries and issues as they have arose (at all times of the day!). I have and will continue to recommend his services on a regular basis.

Sent by Stuart Durrett

Great fast, efficient and effective service, every time

Sent by John Nicholas

Matt is great. Brilliant customer service. Very knowledgeable. I would highly recommend him.

Sent by Chris Hawton

We have always valued Matt’s advice and when one trip went awry due to the pandemic Matt moved heaven and earth to help us.

Sent by Chandran Jeganathan

Matt has been more than helpful in planning our multi centre holiday. A wealth of practical advice. Our first experience with Travel Counsellors, but definitely won’t be our last.

Sent by Sandra Roberts

Speaking to Matt re my travelling plans is like talking to a friend. I have complete confidence that he will find flights, hotel etc that I will be happy with and meets my needs. It’s a pleasure to have Matt arrange these elements of my tennis holidays around the world. Thanks Matt.

Sent by Thomas Sterling

I have used Matt several times now and each time he has been brilliant, with all the travel restrictions over the last few years he has always been able to put our minds at ease and help us plan great family holidays! I have recommended Matt to family and work colleagues!

Sent by Peter Hudson

The speed, quality and depth of guidance and support is well beyond any expectation. Thanks Matt!

Sent by Jessica Bennett

Very helpful, found everything we wanted and within our budget. Would definitely recommend.

Sent by Darren Crosby

Excellent service yet again, thank you Matt

Sent by Rebecca Humble

Matt provides an excellent service and responds very quickly to any questions asked.

Sent by Mike James

Very knowledgeable and friendly to deal with. Quick responses to any queries.

Sent by James Hitchell

Matt helped in getting options for us and guiding and quickly getting our holiday confirmed. Would highly recommend.

Sent by Harvey Wilde

Great, easy service. Helpful and Friendly.

Sent by Gavin Jolliffe

Matt is very responsive and always thinking outside the box.

Sent by Bradley Barrett

If I could pick 11 I would! Excellent service. We use Matt for work bookings and more often than not we have to change flight dates and times at the last minute and he has always dealt with this quickly, without fuss

Sent by Joe Favata

Matt was amazing! On the ball with quotes and had answers to every question. He was efficient, professional and a pleasure to deal with. Would not hesitate to book through him again!

Sent by Jonathan Collyear

Very helpful and quick to respond - would definitely use again!

Sent by Alison Waters

Matt gives a consistently fantastic service. He always responds quickly, with a good selection of options, price ranges and detailed advice. He makes booking a holiday quick and easy and saves us loads of time. We've used his services many times and I'd thoroughly recommend his friendly and professional service if you're thinking of booking any sort of holiday or even just to find a flight.

Sent by Catherine Howard

Matt was fantastic. Sorted everything out so quickly and efficiently. I have already passed on your details to several people! Thanks again.

Sent by Nick Feeney

Efficient, competitive, knowledgeable and incredibly friendly service from Matt as always.

Sent by Chris Collyer

A very prompt & knowledgeable reply to my question & I had no hesitation in purchasing.

Sent by Lisa Le Touze

Matt helped me out fairly last minute with family annual travel insurance. I had a few queries about how we would be covered if we became infected with Covid-19 abroad and he put my mind at rest. I highly recommend him.

Sent by Nick Feeney

Efficient, competitive, knowledgeable and incredibly friendly service from Matt as always.

Sent by Breezy White

Matt has been amazing from start to finish, so professional, friendly and knowledgable. He has made the whole process so easy.

Sent by Emily Woodward

Very patient with all our changing plans. Very prompt and efficient with his responses and nothing was too much trouble. And a great communicator!

Sent by Elizabeth Hibbert

Matt is really knowledgeable, organised, friendly, and helpful. We feel confident with our holiday in his hands because he is always in communication and accessible. He is a pleasure to deal with, and we would thoroughly recommend him, particularly for any special holidays.

Sent by Chris West

Matt was extremely helpful and catered for all of our needs. A friendly face and great help.

Sent by Michael Roche

I have travelled extensively over the last 30 years and Matt is the best agent I have used in all that time. I have no hesitation in recommending Matt.

Sent by Thomas Sterling

Matt has been brilliant, over the last year and a half we have had to change our booking several times due to travel restrictions, each time Matt has made sure everything has been taken care of for us, his communication is great and his willingness to go the extra mile when I ask silly questions is amazing. I have recommended him to family and friends and will continue to do so.

Sent by Wendy Sharp

Matt is really helpful, get back to me quickly with great suggestions and advice. thanks!!

Sent by Neil Henke

Excellent customer service from Matt, invaluable in the current climate and have recommended him to several people already.

Sent by Dave Cordle

I've never used a service like this before. It took all the hassle and stress out of searching for a great break and saved us hours of time looking at different websites. Highly recommended.

Sent by Elizabeth Hibbert

Matt has arranged two holidays for us now, a skiing holiday and an upcoming trip to the UAE. Both times Matt has been brilliant at quickly compiling quotes, securing good flights and providing hotel and flight options in our budget and other requirements. He has excellent knowledge of holiday regions, hotels and airlines. Matt is very quick to respond to any query or worry, always calling back with full information and reassurance. At the moment with such uncertainty around travel, I feel much more confident putting my trip in Matt's hands, knowing we'll receive excellent communication and support if we need it.

Sent by Lara Osilaja

I can highly recommend Matt for your holiday booking. He was fantastic with our bookings and we got the BEST hotels in Bangkok, Hong Kong and a fab time on a cruise to Vietnam!! It was great working with Matt. gave us that peace of mind as he handled everything so professionally!

Sent by Sebastian Elwell

Thank you Matt for helping me book my family winter holiday. Excellent advice and good knowledge. You made the process easy and pain free.

Sent by Camilla Peters

Have forwarded Matt's details to two friends so far this week. We appreciated his speedy response in getting our ski holiday sorted with sensible suggestions that fitted our budget.

Sent by Jason Richards

Brilliant advice and service from Matt. If you're planning any trip, adventure or holiday I would highly recommend speaking to Matt.

Sent by Michael Roche

Matt was very helpful, proactive and worked round the clock to help us achieve our objectives. I would have no hesitation in recommending Matt

Sent by Lakshmi Nittoor

I've never been so stress-free before going on a holiday and never so excited! Matt has not just been thoroughly professional - he has been so kind and understanding and worked with our busy schedules and countless changes of minds! :) I have already recommended him to my friends, some of whom are already looking forward to chatting with him!

Sent by Tara Kennedy

Matt is always extremely helpful. He knows his stuff and always delivers. He is great.

Sent by Mathew Evans

Matt Hills is a credit to Travel Counsellors! For our first enquiry he asked a few simple questions and was able to prepare an itinerary that was great for us. We then wanted to book a further trip but not sure where. Again, a couple of questions and he proposed a destination, hotel and itinerary that was perfect! Quick to respond and always on hand to help! Matt is now our go to advisor for all our holidays!!

Sent by Lauren McMenemy

Matt is always incredibly patient with our constant questions, but we know if we set him a challenge he'll rise to the occasion. Very much looking forward to a long week in Crete thanks to his brainstorming, and have a fantastic option for our next holiday in the back pocket, too!

Sent by John Barnes

Matt gave excellent service throughout. Initially we weren't sure as to what level of flights to book, and Matt covered all the options. When we settled on the flights, all the questions were answered quickly.

Sent by Lara Osilaja

Matt was helpful, professional and friendly. Once I gave him an idea of what I was looking for, he took it on board and came up with the ideal solution and package. Thank you Matt

Sent by Gillian Boden

Matt is a pleasure to deal with and takes care of the hard work involved in booking the kind of holidays we like, ski trips, long haul, multi destination, city and beach combos, sports related short breaks and so on. He responds quickly and comprehensively. We appreciate his personal experience of many of the places. No hesitation in recommending his services. In fact we have done already!

Sent by Craig Copeland

Matt, thank you so much for sorting out a cracking deal for my family and friends to go to Dubai in April. I think we checked every hotel in Dubai, but It was never to much effort at any time of day that I asked. I cannot recommend you enough, it took all the stress out of booking a holiday,

Sent by Chris Ball

Only just met Matt but he has been brilliant and sorted out a complicated trip. Very impressed with the service.

Sent by Jasmine Waters

Thank you so much for putting together our trip! Such fantastic service! You really took on board our criteria and came up with several great options for us to choose from. We look forward to booking through you again!

Sent by Howard Eeles

I have no hesitation whatsoever in unreservedly recommending our travel counsellor, Matt Hills as he has provided my wife and I with absolutely exemplary service thanks to his trouble-free organisation of our forthcoming holiday to Asia and Australia. The thought of organising the booking of numerous flights and hotel reservations myself over a 7 week period and in 4 different countries filled me with dread. Matt has made the entire process completely painless and I have every confidence in him and Travel Counsellors in general. Congratulations. It is a real delight to meet such a professional person and company!

Sent by Brian Burchell

Excellent service, will definitely use again.

Sent by Neil Henke

Excellent service from you Matt, really took this time to understand what we were looking for and have found us fantastic properties which tick all the boxes! You have saved me hours of research this year and will be highly recommending your services to friends and clients alike.

Sent by Katy Tytler

Matt was nothing but helpful! We had so many amendments to our dates and itinerary to the Caribbean, and he came back promptly with options and best deals. A very valuable experience in having him and Travel Counsellors take care of our tip. Thank you Matt!

Sent by Tara Kennedy

Very prompt and professional service. Always available. Very helpful.

Sent by Colin Young

Prompt friendly service with honest advice.

Sent by Stuart Durrett

Very friendly, efficient service and took all the hassle out of booking a holiday.

Sent by Kevin Bishop

Very knowledgeable, friendly, well travelled

Sent by Gillian Boden

Matt is responsive and easy to deal with. We particularly appreciate his "real" experience of the places we are visiting.

Sent by Amanda Lord

Holidays go from a vague idea to ‘sorted ‘ so easily when Matt is involved.

Sent by Lauren McMenemy

Matt was infinitely patient with me as I went back and forth on the most minute details of what should have been a fairly straightforward booking. And even though I wasn't booking a fabulously pricey luxury holiday, he still gave the same care and attention as I'm sure he does all his clients. We'll definitely come back to him for the next trip, and encourage everyone to do the same.

Sent by Kenneth Gorman

Easy to work with, everything ideal.

Sent by Andrew Stainfield

What an incredible guide when it comes to information and advice on where we are booking. We book everything with Matt!

Sent by Adam Mehmet

Matt tried hard and was very responsive to suggestions and needs. Well done Matt and thanks for helping me out of a fix!

Sent by Clare Bury

Matt has been extremely helpful whilst booking our trip and concerned that we make the right choices for us.

Sent by Phillip Hunt

Absolutely brilliant service, will use Matt again.

Sent by Charlie Stainfield

Matt has booked three trips for us now and will be doing so for good! He is amazing at what he does and understands everything we require.

Sent by Alexandra Hunt

Thanks to Matt for all his hard work to help us to organise our wonderful holiday to Australia. I know he had a lot to juggle with our brief and some constraints but he was so accommodating and helpful and succeeded. Thank you!

Sent by Geraldine Bartlett

Matt went way beyond the call of duty in helping us sort out flights to Australia. He offered numerous alternatives which we wouldn't have considered. Matt is very personable and patient. I would not hesitate to recommend him.

Sent by Lauretta Cundy

I am writing to praise Matt at Travel Counsellors for the level of service received, he truly went above and beyond. He took on board every element we wanted to experience, and organised every aspect for us. He made the whole process convenient and straight-forward, arranging a spectacular break for us.

Sent by Chris Straker

Matt was very helpful and gave us some great suggestions. We weren’t the easiest of customers and he was very patient and understanding. I would definitely recommend Matt to my friends and family.

Sent by Michael Dobrin

Matt was excellent and great to deal with. Would highly recommend him.

Sent by David Thompson

Many thanks to Matt for organising our holiday at such short notice.

Sent by Sue Towner

Such friendly, helpful service - sorting out our difficult requirements for our dream cruise - can't wait to sail away!

Sent by Marc Piechocki

Matt is a great travel counsellor, he found the right deal quickly for us with challenging monetary constraints! His advice helped settle our indecision on where to go and what kind of hotel we needed. I would 100% recommend him now just roll on the holiday!

Sent by Alan Hiscox

I appreciated Matt's willingness to explore all the options for a requested holiday and, despite asking him to look at alternatives, his first option was clearly the best. That demonstrates his concern to listen, ask questions and effectively put himself in our shoes to find the best holiday for our wishes. I will use him again and heartily recommend him to others.

Sent by Alan Hiscox

Matt was amazing and pulled out all the stops.

Sent by Andy Knap

It was a pleasure dealing with Matt. Not only is he easy to talk to, but he took time to ensure that I was happy with all the various options in our itinerary and never made me feel rushed.

Sent by Amanda Lord

We have never done a proper summer holiday. When we decided we should give it a try, the pressure was on to find something that would work for us as a family. Matt helped us clarify our thinking and came up with a brilliant solution for us. Without him, I would have given up, and we wouldn't have a holiday to look forward to.

Sent by Dave Brittain

Matt was very helpful and patient. Also got us a very good deal. Would have no hesitation in recommending him!

Sent by Mark Saunders

It was like I have known Matt for years. His attention to my holiday request was friendly, but not overfamiliar. His communication was exemplary and we are looking forward to the resulting holiday with pleasure.

Sent by Colin Morrison

I've already recommended you to all my friends!

Sent by Gillian Boden

Matt provided a super efficient, speedy service. We were impressed with the ease of sorting out our trip. Matt took away all the hassle and at a very competitive price. We would have no hesitation about using his services again or recommending him to anyone else.

Sent by Charlie Lloyd

Matt really understood what we were looking for - I can't wait to go away now I know it's all sorted :)

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Exploring Madagascar!

28 November 2024

Have you seen the movie?? Well, it’s nothing like that… It’s pretty different from the rest of Africa too, it split off from the mainland around 160m years ago, and never looked back! I travelled in August, part of a small group tour with G Adventures – a leading light of the adventure touring market, with a real focus on responsible tourism and making a positive impact on local communities. Ther

A grand way to see Italy!

02 July 2023

There’s more than one way to make a pizza, as an Italian chef once said (*probably). Likewise, there’s more than one way to discover a country… Many of you (as am I) will be big fans of the city break – a long weekend cramming in a few highlights, but heading home disappointingly soon. But suppose you want more – a longer trip giving you time to get under the skin of a country, more destinations,

Andermatt – a Swiss gem, small but perfectly formed

01 April 2019

Andermatt is a relatively unknown Swiss resort, just a ninety-minute scenic drive from Zurich. Recently it’s received a fair bit of investment, in the accommodation as well as the ski infrastructure, and it’s turning into a fabulous destination for a long weekend, or even a relaxed week of skiing, chilling out, eating and pampering. So, that’s the big attraction? Firstly, ease of access. Regular

Around the World in 440 Days - Part 3 - South East Asia

24 February 2018

In the summer of 2007, with thirteen years at Trailfinders under my belt, I decided it was time to move on and explore new opportunities. Rather than find another job immediately, I followed the slightly less sensible but vastly more appealing idea of going travelling. I hadn’t done the traditional ‘gap year’ thing, so while I’d had plenty of exotic holidays over the past 13 years, I hadn’t been a

Around the World in 440 Days Part 2 - India and Sri Lanka

22 February 2018

In the summer of 2007, with thirteen years at Trailfinders under my belt, I decided it was time to move on and explore new opportunities. Rather than find another job immediately, I followed the slightly less sensible but vastly more appealing idea of going travelling. I hadn’t done the traditional ‘gap year’ thing, so while I’d had plenty of exotic holidays over the past 13 years, I hadn’t been a

Around the World in 440 Days Part 1 - Africa

21 February 2018

In the summer of 2007, with thirteen years at Trailfinders under my belt, I decided it was time to move on and explore new opportunities. Rather than find another job immediately, I followed the slightly less sensible but vastly more appealing idea of going travelling. I hadn’t done the traditional ‘gap year’ thing, so while I’d had plenty of exotic holidays over the past 13 years, I hadn’t been a

F1 Weekend in Abu Dhabi

11 January 2017

I’ve always kept an eye on Formula 1, without claiming to be a die-hard fan. A whole race? Maybe not. Highlights? Yes please. But I have a friend who lives in Abu Dhabi, home of the final F1 race of the season, which was developing into an epic battle between the Mercedes of Messrs Hamilton and Rosberg. So it seemed like too good an opportunity to miss – a bit of winter sun (the race is in Novembe

South Island, New Zealand - Unmissable!

10 January 2017

I’ve been lucky enough to visit a huge number of places during my 16 years working in travel, but New Zealand holds a special place in my heart. If it were closer (say, where France is?!), I’d live there… So what’s the attraction? Firstly, the people. So friendly, so welcoming, and such a relaxed, laid-back attitude to life. Away from the major cities, the pace of life is pretty chilled, people

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