10/10 - Mel has made this whole process so easy and stress free. I've never consulted anyone when booking a holiday before so didn't know what to expect, and as a control freak, I was out of my comfort zone but I'm now absolutely delighted. Mel provided multiple options, made helpful suggestions and recommendations which has made the process a breeze. I'll be recommending Mel to everyone going forward. Thank you!!!

10/10 - Very helpful and supportive - just perfect!

10/10 - Personal service, support & flexibility second to none.

10/10 - Brilliant young lady can’t praise her enough nothing to much trouble. Hopefully be back next year.

10/10 - Melissa made the booking of my trip to South Africa so easy. If I had any questions I emailed her and she replied promptly.

10/10 - Great service from Melissa again. She always gets back to us really quickly with ideas, suggestions and answers to queries. Holiday suggestions are always appropriate and she is happy to tweak ideas so that things fit exactly to our liking. Thank you Melissa!

10/10 - Melissa always comes up with fabulous suggestions and offers great advice. She also answers all sorts of questions and finds out relevant information.

10/10 - Melissa is always very helpful, friendly and communicates well.

10/10 - Quick, efficient and very knowledgeable, so thank you!

Thank you Melissa, brilliant as usual.!

10/10 - Well, what an absolutely fabulous trip we have had. Thank you so much for all your planning and suggestions that have helped to make it the success it was!

10/10 - Melissa always provides a helpful and friendly service!

Thank you for our welcome home gift - amazing how much you can miss good chocolate when you’re away! Our trip was simply outstanding - great hotels, great food and lots to keep us occupied on days away from the pool. Thank you again for organising yet another wonderful trip for us, especially as short notice. When our minds turn to travel again I’m sure we will be back looking for more help.

10/10 - Melissa has provided outstanding support in preparing my wife and me for our first cruise. She managed every detail with care and professionalism, from arranging flights and onboard accommodations to offering valuable tips that ensured a smooth and enjoyable experience. Her guidance has been particularly meaningful as we celebrate my wife’s 50th birthday, and we are truly grateful for the attention and thoughtfulness she put into making this occasion special. We are very pleased with the service, information, and support Melissa has provided. Her dedication and expertise have been a tremendous help, and we sincerely appreciate her efforts.

10/10 - It’s simply been an amazing experience for us, everything dealt with so efficiently with no hassle for ourselves. Thank you Melissa.

10/10 - We had a great experience with Mel. Mel listened carefully to our holiday needs and came up with three fantastic options which really covered what we wanted.

10/10 - The booking process was all done for us and we were kept informed at every step. Everything was explained and we have had such a positive experience we would have no compunction in recommending to family and friends. We will definitely use Mel’s service again.

I just wanted to say a proper thank you for the fantastic organisation of our trip [to Iceland].  It was so smooth and everywhere we went they had our booking and knew we were coming.  It made the trip so easy.  The hotels were fabulous and the lagoons were amazing! We loved everything and maybe one day will be able to go back to see the things we missed.

10/10 - Always a great experience!

10/10 - Melissa excels in the field of providing support and finding the correct holiday, whether it’s a bespoke tour or a short family holiday. Always the best support finding the holiday and so supportive until You’re safely home, ready to book your next trip. I use her for all my travel, wouldn’t go elsewhere now. Thanks Melissa

10/10 - Melissa is just brilliant!

10/10 - Great service throughout the booking process, pre travel checking in and during my trip. Highly recommend Melissa to anyone.

10/10 - I will definitely be recommending Mel. Her knowledge has helped us make the most from the time we have on our trip and made us think of different options we hadn’t considered. Everything has been made so easy with booking and Mel has kept in contact constantly.

10/10 - Melissa’s suggestions are always “spot on” for our travel arrangements. Her communication is excellent; she responds to requests and emails very quickly and always keeps us abreast of arrangements and changes. She takes the hassle out of booking a multi destination holiday and provides a layer of security when travelling.

10/10 - I have recommended Melissa to anyone who asks me who helps with travel plans. I have found her help so valuable.

10/10 - I recommend Melissa ALL the time. We wouldn't consider planning a holiday without her. So helpful and thorough in all the research she does. Thank you!

10/10 - Melissa was fantastic and has been when booking holidays previously. Melissa is so patient with my queries and does her utmost to get responses back very quickly. Thank you Melissa for your professionalism and care.

10/10 - Melissa is great at listening to our wants and needs for our holiday requests and always gives us a good range of options and supports fully any additional requests we may require. We have 100% trust and have faith that our holiday is in good hands with Melissa

10/10 - Melissa has given us everything we have requested and made suggestions to improve our trip. She has made planning our trip really easy.

10/10 - I had such a short space of time to plan and book our holiday that I felt a bit over whelmed! Mel made the whole process enjoyable by planning the whole itinerary including all the day trips. Catered amazingly for the fact we are trying to explore the country as much as possible whilst being very mindful we have a young child with us. Her experience ensured we saw all the main attractions and stayed in amazing hotels. Couldn’t be more grateful!

Thank you sooooooo much for all you did for us while on our travels. Everything you organised went very smoothly and I will definitely be recommending you to all of my friends, family and colleagues. Knowing I had your support while we were away was such a peace of mind and totally priceless.

10/10 - Thank you Melissa! Already recommended to friends who have booked with Melissa.

10/10 - This is the first time we have used a Travel Counsellor, having had Melissa recommended by a friend. It was the right decision. Melissa has been brilliant at understanding our requirements and creating an experience that will be unforgettable.

A quick note to say a huge thank you for our Seychelles trip. It was perfect in every way, we have not all relaxed so well in a very long time. Your recommendation for the hotel over others was extremely well judged - but then again, your help always is. Best wishes with the expectation of asking for your help again in the not too distant future.

10/10 - Melissa is just brilliant, I phone her one day, then in hours all my travel and documents are sorted! Fantastic!??

Thank you so much for organising this trip. It definitely makes me more relaxed about flying etc when I know someone who knows what they are doing his sorted it all out.

10/10 - I feel confident in asking Melissa to book my holidays as I know I can trust her choices. Thank you!

10/10 - Brilliant personal service , gave lots of fantastic ideas on areas to stay and things to do there which will make our trip more enjoyable and interesting , flights , train journey and accommodations all booked for us ! Would highly recommend Melissa!

10/10 - As always, very helpful. Melissa also took the time to check on a date change after booking even though it was unlikely to happen. Looking forward to using her again .

10/10 - Melissa is really good at listening your your individual needs and trying to select the best options for you.

10/10 - Melissa has been excellent, she was warm and friendly from our first discussion and very importantly listened to my ideas then expanded them in a wonderful way to ensure I will have a wonderful & exciting holiday. I have already started to recommend her to friends, family and anyone else who will listen!

10/10 - Great service and excellent communication. Melissa goes that extra mile to make your holiday special.

Overall a fabulous trip, albeit the weather was a little mixed, but you can’t always fix that! A great trip, lovely place/s, and well organised.

Thank you so much, once again, for everything. It has been a wonderful few days and the little touches, make it even better. The hotel was beautiful and in a truly perfect location to explore, eat and drink! We both absolutely love Copenhagen - the fabulous weather certainly helped. Although the almost constant light took some getting used to. We are already looking forward to our next trip and will definitely be in touch when the time comes around. Thank you so much!

10/10 - Melissa was so helpful. Sending me different destinations as I wasn't even sure where we wanted to go. Finding something in our price range, keeping me informed of all the details.

10/10 - Excellent service and tailored to exactly what you need.

10/10 - I have booked several trips with Melissa and have always received a fantastic service. I would definitely recommend to others for a hassle free an d personalised travel experience.

10/10 - Very professional and personal service, also such an experienced pair of hands. I would recommend Melissa in a heartbeat, she is completely awesome!!

10/10 - Always efficient, caring, listening to requirements and extremely helpful with any queries. It feels as though everything is dealt with to prepare for your trip, whether near or far.

10/10 - Already recommended to a friend for the future!

I would like to thank you very much for organising our trip, we had an amazing time and everything went very well. I am singing your praises to any friends of mine that maybe planning a trip. You really looked after us and it made our trip everything that we wanted.

10/10 - I have used Travel Counsellors twice now, and have recommended to friends already. It is a great way to save time for any complicated holiday bookings and has worked brilliantly for us.

10/10 - This has been a great experience. Melissa has arranged our flights, transfer and hotel for our trip to USA. We’ve been delighted with her service as it took the stress out of searching! I would have no hesitation to use this service again and to recommend to friends and family. Thanks again!

10/10 - Booking our trip away was made so easy by Mel. She gave us a variety of options to choose from with great detail to help us make our decision. The speed of Mel’s replies to queries was fantastic and felt effortless.

We will be singing your praises and recommending you to everyone as we recount our adventures and will certainly contact you again when we are ready to book another trip!

The service so far has been swift and the holiday sounds spot on. The proof will be the holiday itself.

10/10 - I had never considered using a travel counsellor before, as I booked holidays myself. However, Melissa has changed my approach entirely. Her expertise and suggestions has resulted in a holiday with experiences I had never even considered, without costing any more. Added to that it was so easy. Leaving everything to Melissa took all the hassle out of it and I know there’s someone to call if there are any issues. I would definitely recommend Melissa if you want a hassle free fantastic holiday. My son and I are very grateful and really excited for our Italy adventure.

We used Melissa Coleman to plan our honeymoon in Namibia. From start to finish Melissa curated the most beautiful adventure for us. My husband has travelled the world and has had many adventures but he was bowled over by just how extraordinary Namibia was and of course leaving our trip in the hands of such a capable and passionate traveller like Melissa made it so exciting - we had so many ‘just wow!’ Moments from the accommodation to the excursions - would give Melissa 10/10 for skill and passion in making our dream trip a reality.

10/10 - Thank you Melissa for arranging a fantastic UK break for our half term. Melissa was quick to reply to all my questions, the booking process was very straightforward & easy. Melissa booked a beautiful Barn in Kent for our half term, the location was perfect for walks, pubs and castles! The property was brilliant and there was an added bonus of a heated swimming pool too! Melissa ensured we had all the baby equipment needed, from cots and highchairs to stair gates & linen. Thank you Melissa for always being so great! Mrs W

10/10 - Fantastic; takes away all the hassle!

10/10 - Melissa is always so helpful and friendly. Thank you for helping us arrange our trip!

10/10 - Excellent. Will always recommend Melissa for the service she provides, friendliness and reassurance are always guaranteed.

10/10 - Excellent and straightforward service!

10/10 - Quick, friendly and great communication, plus peace of mind knowing that someone has your back if there's a problem.

10/10 - Excellent friendly service as usual. Many thanks , Mike H

10/10 - Melissa always provides a great service and I would have no hesitation in recommending her to anyone.

10/10 - Very helpful indeed!

10/10 - Melissa was fab, so knowledge, helpful and efficient. Awesome

10/10 - Melissa is always so helpful and efficient when assisting with our holiday bookings and we are fully confident knowing that if there are any issues, they will be dealt with straight away and we are safe in our booking and whilst away etc.

I approached Melissa to organise my small trip to Menorca, and believe me everything I asked for was sorted, simple easy and every question answered, Mellissa service is second to none and I’m pleased I got to use her service, I will 100% be using Mellissa again for further trips and hopefully other organisations in my background will use her too. Fantastic service 5 Stars 10/10

10/10 - Very helpful, took time to understand my needs and clearly explain my options, and then answer my countless questions! Would highly recommend Melissa for booking your next trip.

10/10 - Melissa is brilliant!

10/10 - I recommend you all the time!!! Your ears should be constantly burning !!

10/10 - Melissa tailored our trip exactly for our needs whilst offering her own advice and experience. All emails and enquiries were responded to quickly and in a very friendly manner.

10/10 - A professional and personal approach, really helpful and knew exactly what we required. Highly recommend. Thank you Melissa.

Melissa was great, listened to what I wanted for my holiday and found me the perfect option. Just excited to get away now. Thanks Melissa!

10/10 - Patient and efficient is our Melissa

10/10 - Melissa tailored our trip exactly for our needs whilst offering her own advice and experience. All emails and enquiries were responded to quickly and in a very friendly manner.

10/10 - Excellent service and so easy to book!

10/10 - A huge thank you for organising our trip for us. We had the most wonderful time, the hotel was fantastic and the breakfast was the best we’ve ever had! We felt truly spoilt! Thank you for everything that you do for us. You are invaluable!

10/10 - Efficient service. Provided exactly the information I asked for. Holiday booked.

10/10 - I have used Melissa on several occasions to book my holidays and they are nothing short of amazing! I wouldn’t hesitate to recommend Melissa for any trips away!

10/10 - Melissa has been friendly, responsive and efficient. She took time to find out what we wanted and made adaptations to fit our budget and priorities.. It has really taking the stress out of booking our first holiday abroad in 4 years. I will be using the service again and recommending [her] to friends.

10/10 - Fast and efficient with bookings. Super support when away traveling.

10/10 - Melissa takes the time to help me sort out all the different parts of my trips and looks at different options with me until everything is perfect and then she fits it all together!

10/10 - Very good personal service.

10/10 - Very friendly, listens to all your requirements & comes back with some great recommendations & information to help make an informed decision. Highly recommended.

10/10 - Thank you Melissa for your patience and diligence.

10/10 - Very helpful, explained everything that was included, very supportive and followed everything up with me :-)

10/10 - Melissa is just amazing!

A big thank you for the lovely surprise in our room when we arrived, the chocolates & note certainly was unexpected but very well received & added to the overall experience. Thanks again & already thinking about our next trip.

A big thank you for the lovely surprise in our room when we arrived, the chocolates & note certainly was unexpected but very well received & added to the overall experience. Thanks again & already thinking about our next trip.

10/10 - Our Travel Counsellor, Melissa, makes arranging a holiday a real joy without any stress. Her advice and suggestions are invaluable. We go on holiday in confidence.

10/10 - Melissa is so good and responds to requests very quickly!

10/10 - It was so easy with very quick response times and a perfect understanding of my requests all of which were catered for!

Brilliant experience in helping us organise our dream holiday!

10/10 - Very efficient and personal Service. Melissa was fantastic, informative and would thoroughly recommend x

10/10 - I wish I'd known about your brilliant service years ago!

10/10 - Melissa made what was very overwhelming for me into a pleasant and exciting experience.

10/10 - Very friendly. Came up with answers quickly. Nothing was any trouble; brilliant!

10/10 - Simple straight forward and efficient process, One phone call to explain my requirements and all sorted that same day, What more could anyone want?

10/10 - Fantastic service cannot fault. Would definitely recommend!

10/10 - Booking our holiday was quick and easy with Melissa!

10/10 - Great, made everything so much easier for booking my whole wedding and honeymoon, not only for me but all of my wonderful friends and family too!

10/10 - Have always had great service and support, have already recommended to friends!

10/10 - Melissa might be called an "imagineer" of vacation adventures because she brainstormed with us about where two good friends could go on a European vacation. She helped us navigate the challenge of the pandemic and saw every detail through to the end, demonstrating her commitment to customer service. We couldn't be happier.

10/10 - Yet again, Melissa arranged a fabulous holiday for my family! Thanks Melissa!

10/10 - A very smooth and professional service that provided exactly what we were looking for.

10/10 - Amazing service! We went to Melissa with a few vague ideas and she came back with a lot of great options for us to choose from, every question we sent was answered promptly and with all the information needed for us to make our decision. Will definitely be returning in the near future.

10/10 - Melissa is brilliant and helpful. We have used her for both business trips and personal holidays. Recently we had to change a few itinerary details last minute and with Melissa on hand, it was so stress-free!

10/10 - Melissa has been absolutely amazing. Answering all our questions quickly and helping us decide on our holiday!

Great friendly services & makes sure all questions/queries are responded to quickly!

10/10 - We trust Melissa completely to gives good advice and holiday choices with expertise. We know we can rely on her to support us in choosing a holiday. It takes away any worry knowing Melissa is there.

10/10 - Having used travel counsellors before COVID-19 lockdowns, I am more than happy to use the service again. Many times I have travelled on my own and to know somebody else 'has your back' and is available to help, if needed, before during and after the holiday is brilliant.

10/10 - Always very helpful and thorough!

10/10 - Nothing is too much trouble. If she doesn't know something she always finds out and returns a call. Very knowledgeable and a very nice person too!

10/10 - Melissa was so patient with us and provided us so many options and really useful advice on destinations (particularly the time of year we are travelling for our honeymoon). Couldn't speak more highly of her. Super way to book and plan a holiday (stress free...perfect if you are planning a wedding).

10/10 - Melissa has been fab re booking our honeymoon after we had to cancel our wedding! Always replied promptly and kept us informed .

10/10 - Melissa is very professional and efficient and always responds to any queries very quickly.

Melissa has been very good, particularly over re-arranging our planned honeymoon [due to COVID-19]. Thank you!

10/10 - Melissa has been amazingly helpful and organised - both with reorganising our honeymoon and booking us somewhere to go in England this summer. We would recommend her services time and time again! No pressure at all and it’s been nice to sit back and have someone else lead knowing we’re in safe hands!

10/10 - Mel Coleman is absolutely superb. Nothing is too much trouble and she’s always on hand to help quickly. Highly recommended!

10/10 - From start of booking to the end went very smoothly and Melissa is always happy to answer any questions or help in any way she can.

10/10 - Thank you Melissa for all you have organised [for us around Ireland]!

I'm very lucky that the marvellous Melissa Coleman Travel Counsellor booked a birthday holiday for me to enjoy in Fuerteventura before life became curtailed for us all. It looks a little like I visited the moon and holidays may feel as remote as the moon for the moment, but hopefully it won't be long until we can think about planning future trips.

I have booked numerous holidays over last 3 1/2 years with her and all have been excellent. However, you only really know the true value of communication, customer service and organisation when you have a problem ... We’d booked with Flybe to Berlin and obviously this was cancelled due to the failure of the airline. Melissa offered us other flights (sadly none worked for us) other destinations (but the dreaded coronavirus has made us cautious) and thus arranged a full refund with no hassle or bitterness. It’s exactly why we will book our next holiday via her - total trust. Thank you!

10/10 - Melissa is a superb TC who exhumes professionalism and personal care and consideration. I have already recommended her to friends and colleagues.

10/10 - So great to have Melissa arranging our plans and I'm already spreading the word!

Absolutely crazy times right now in the world. Melissa was made to be a travel agent so we know we and everyone else are in the best hands.

10/10 - Excellent service. Attention to detail. Could not be better.

I just wanted to email and say thank you for organising a fantastic holiday for us all. The chalet was brilliant and catered for the 12 of us really easily. The chalet hosts were lovely and the food was to a really high standard. We all had a thoroughly good time and I know the consensus was that you had done a brilliant job in finding us that level of quality holiday. All in all, a brilliant experience.

10/10 - Nothing is ever too much for Melissa. She is always prepared to answer any queries that we may have quickly sorts out any problems that crop up.

10/10 - Recommended without question. Always brilliant!

10/10 - Melissa did a great job of finding exactly what we wanted in a short time frame. I’d have no hesitation using her again or recommending her to other people!

10/10 - Love this chica!

10/10 - Recommended to Melissa from friends who have used her for several holidays. Not disappointed ! Extremely professional in every way and have already recommended her to some of my other friends. I will continue to call her to arrange future trips.

10/10 - Melissa is an absolute star, she is my go to now every time we book a holiday. We have recommended her to our family and friends with absolute confidence.

We were very impressed by the organisation throughout, right from being met at Dusseldorf airport on the way out to there even being a Riviera representative there on the way back to show us where to check in. The ship and crew were excellent, coach tours well-organised and the Cruise Director very clear and efficient with all announcements in addition to being a real comedian! Thanks again: we will definitely be travelling with Riviera in future, using Melissa Coleman of Travel Counsellors as our agent as this time.

10/10 - Fantastic Service and very knowledgeable!!

10/10 - Locations and accommodation always outstanding!

We asked for a reasonable priced holiday and that’s what got; good value for money and the beach that was in walking distance from the hotel was delightful. There was also a free land train we could use. We had a lovely break and will definitely use your fantastic services again! Loved your contact texts and especially the welcome home card and gift!

We had a lovely holiday, your arrangements made everything run smoothly. The transfers and all the info you provided was second to none! The hotel was quirky but spotlessly clean; the staff were working like troopers from morning to night and were faultless. Thank you!

10/10 - Melissa is so very helpful, friendly and efficient ..we knew pretty much what we wanted but asked her to interact a couple of times with the tour company we wanted to use in India. She locked in a sales price for us and followed it all up. I highly recommend Melissa for all and any of your travel needs. She will do just a tiny bit or all of it, whatever you need. Thanks yet again Melissa.

10/10 - Every detail we asked for Melissa delivered. A stunning holiday very well organised for us. She also guided and reassured us about the unknowns we had. She included personal touches that made it all the better. A professional and likeable lady.

10/10 - We were impressed that Melissa could work so quickly to find us an alternative holiday after we had concerns about our original holiday booked through another travel company. Absolutely chuffed when she came back to us - and it was within budget!

10/10 - We recommend Melissa's expert knowledge, caring help with choices and passion for travel to everyone we know.

Would recommend [Melissa] to all friends travelling with family/big groups, such a simple, hassle-free way to sort travel plans! Almost all of my single friends book online themselves as they prefer hostels but I think they'd love Melissa's services - competitive, quick and limitless expertise.

Melissa has helped us find our dream honeymoon suggesting resorts we wouldn’t have found without her. A very professional and helpful service, we would recommend her without hesitation.

Melissa has helped us plan our holiday in Majorca. Being new parents struggling to find the time to find and plan a holiday that suits us as a family has always been a struggle. Melissa has taken away all of that hassle and has made our holiday planning totally stress free and we are now looking forward to the holiday.

Had a good flight, accommodation is great and we have found a good bistro. Been to Monte today and on the toboggan; a bit hairy when you go round corners at speed sideways, but survived unscathed. Will be happy to tell you all about it sometime. In the meantime thanks for a first class job.

She’s brilliant! What ever you want she can do!

Thank you so much for finding us the perfect weekend away. Flights were good times, transfer was professional, hotel was ideally situated, and the city [Krakow] was so buzzing and fascinating. There was so much to see too. Even Ryanair was on time!! Thank you again and obviously I let Kev and Nicola know about you and you've found them a honeymoon which was perfect!

10/10 - Excellent service finding what we wanted. Very approachable with all sorts of queries. Thank you Melissa!

10/10 - Fast, professional and fantastic service, kept us updated throughout the whole painless process! Will definitely use again, highly recommended.

10/10 - Melissa offers a first class service. Although our trip has yet to take place, we are confident it will be great as we’ve used Melissa twice before with great success.

10/10 - Always helpful and very efficient. Thank you.

10/10 - Melissa was born to do this job! She’s fantastic and a credit to Travel Counsellors.

10/10 - Melissa is very helpful, I am totally useless with bookings etc and could not live without her now!

10/10 - Melissa is an absolute star, she is always at the other end of the internet, she has organised our holidays to the finest details, we have just booked our second trip and looking forward to her arranging our 3rd!

10/10 - Extremely friendly and personal service from Melissa Coleman, very patient and co-operative in arranging our trip exactly as we wished it to be.

10/10 - Melissa has done a fantastic job in finding us the perfect honeymoon destination which we would not have found without her assistance.

10/10 - Very caring and professional. Highly recommend Melissa.

10/10 - Definitely recommend Melissa. She is a great help and sorts everything out for you. Brilliant service!

What a fantastic hotel and we had a terrific holiday! The food was a credit to them (Bahia del Duque) and I would say second to none. Thank you very much for the recommendation and we will definitely be in touch with you next time we are thinking of holidays!

10/10 - Thanks Mel for all your ideas and support booking the tour, appreciate it!

10/10 - Melissa is very accommodating she takes all of your wishes and wants into account and comes up with some lovely properties.

10/10 - Melissa is always friendly, knowledgeable and super efficient. Highly recommended!

10/10 - Really responsive, approachable and worked hard to get the best deal for us. Looking forward to utilising her advice in the run up to our dream holiday.

10/10 - Melissa is brilliant!

10/10 - Melissa recently arranged a long weekend for us and a group of friends in Krakow. Her help and knowledge was invaluable. Great Service!

10/10 - Very friendly, efficient and knowledgeable and she provided suggestions and quotes for 4 city breaks for a party of 8 to choose from very quickly.

10/10 - Friendly, personal and very quick service. Very impressive.

10/10 - Absolutely great service, will use again and again.

It was a very easy process to make the booking and it was handled with care. All questions we had were handled satisfactorily.

10/10 - Melissa, you went to no end of trouble. Only nasty spot was when we thought we were going to have to, fly from Gatwick at dawn! All rectified and sorted - looking forward to our trip!

10/10 - Melissa did a fantastic job in finding our ski holiday. She provided multiple options on budget for us to choose from and refreshing new ideas which we hadn’t considered before. I wouldn’t hesitate in recommending her to friends and family, she couldn’t do any more for you. Thank you so much Mel, we cannot wait for our holiday!

10/10 - Melissa understands your needs and does her best to accommodate them. She also adds a personal service so that you feel confident and well looked after.

10/10 - Working with Melissa to book our holiday was the best experience I have had with regards to travel arrangements.

10/10 - The score absolutely represents everything you have done for us so thank you once again.

10/10 - Melissa is always very helpful with my travel plans. I like to do quite a lot of planning myself, it being part of the adventure for me, and Melissa fills in all the important stuff, comes up with great suggestions, finds nice hotels and reminds me about the boring things like visas! It is a pleasure to work with her. She doesn't pressure me and puts everything together in a perfect package for me, thanks Melissa!

10/10 - Melissa made everything so easy from booking flights to paying securely. She is a delightful young woman and I certainly will recommend her services to friends and family.

10/10 - Melissa has offered us an excellent service, we are very pleased with the holiday we have ultimately booked.

10/10 - Nothing too much trouble, great options provided!

10/10 - Melissa seemed to have knowledge of all the places we wanted to go and with that experience it has made the planning fun. She worked hard on finding the right hotels, and amending the itinerary to suit our plans, many times, but nothing was too much trouble.

10/10 - I have always found Melissa very helpful full of great suggestions and always there if I have any problems or questions she is there from start to finish. I wouldn’t consider a holiday now without Melissa.

10/10 - First time we have booked our holiday through an advisor, totally recommend Melisa, she has been so helpful in helping us build our perfect holiday.

10/10 - Melissa was extremely helpful in finding us appropriate accommodation and allaying fears about travelling.

10/10 - Friendly and efficient service again from my wonderful Travel Counsellor Melissa!

I don't need to imagine how good it feels to deal with Melissa, as I already have her as my own, personal Travel Counsellor! She has totally taken the stress out of travelling with a tot organising a perfect destination, hotel, cot, transfers with car seats and doing all the research into toddler friendly day trips! This has resulted in the most perfect family holiday for us all. Couldn't recommend her highly enough; and if you're wondering, it is NOT, I repeat NOT more expensive to book through Melissa - you just get more for your money as she has so much travel experience and is dedicated to making sure you have the trip of the lifetime! Thanks for a wonderful holiday, Melissa!

I would certainly recommend Melissa, the service I received was professional and very efficient. Everything we wanted for our holiday and more has been sorted. Being able to have contact outside of a normal working hours is great for busy people, and nothing was too much trouble.

10/10 - Excellent. Very good ideas for our honeymoon. Very friendly and professional advisor. Thank you!

Very impressed with the service Melissa offered. She came back with a quote very quickly which provided a range of options to suit my budget. What is lovely is the time she took to ask all of the right questions to ensure I ended up with exactly the trip I wanted. Wouldn't hesitate to recommend Melissa to family and friends and I will definitely use her services again in the future.

10/10 - Melissa has been extremely patient with all my changes and has come up trumps with what looks like a fabulous trip in Norway. Thank you Melissa!

10/10 - Sean and myself are very pleased with all your patience, support and fact finding relating to the booking of our vacation to Malta next year, and we would like to award you a score of 10 for all your efforts. We also look forward to your valuable support and experience leading up to the travel date. Excellent customer service!

10/10 - Melissa provided a thorough itinerary that was exactly responsive to my request. I am delighted with her recommendations and can hardly wait for the trip!

10/10 - I wouldn't just recommend Melissa Coleman to my friends, I would actively encourage them to use her! Melissa's expertise and her ability to tailor in my circumstances a family holiday to our specific requirements has been great. Melissa was attentive and active in listening to my needs and responded accordingly. I'm very pleased and will now doubt plague Melissa for many years to come on future holidays.

10/10 - Melissa was a breath of fresh air. She made booking our excursions very easy and simple. I would definitely use Melissa again and would not hesitate to recommend her to friends and family. Melissa was extremely happy and very patient and extremely professional.

10/10 - Melissa quickly sorted our chosen holiday and remained in contact regularly throughout.

10/10 - Fantastic turnaround to urgent and non urgent requests and worries. Thank you Melissa.

10/10 - Melissa really put herself out to get us a holiday at the Hotel Illa D'Or in Majorca even though at first sight the hotel was fully booked for the dates we wanted. Even though on holiday herself, Melissa maintained daily contact with us and the hotel to get us our holiday arranged for alternative dates close to 'our special day'. Travel insurance was arranged very quickly with the minimum of fuss. Great job Mel.

10/10 - To me, the idea of a Travel Counsellor is to take the hassle and time out of choosing and deciding where to go; that was entirely the case for me, and I was elated when Melissa sourced several suitable options, within budget and just spot on for our special break away! I was thrilled to be able to book with her and just know it will be a fantastic holiday.

10/10 - Melissa is so attentive and listen to all your needs. This is the second time I have used Melissa. I have recommended her to lots of friends that have also used her.

10/10 - Very fast and helpful service, thank you!

Melissa was extremely helpful and very pleasant to deal with!

10/10 - Melissa was very helpful when helping me to find a night away for me and my husbands anniversary.

10/10 - From my initial enquiry, through to the booking process, Melissa has been extremely helpful. She has responded to any questions quickly and extremely efficiently and I am very impressed with the whole experience. I would definitely recommend her to friends or family wishing to have a bespoke holiday.

10/10 - In spite of our last-minute decision to take a holiday, Melissa helped us to choose an appropriate destination, and handled all the arrangements brilliantly! Thanks to her, everything went like clockwork, and now we have returned refreshed and exhilarated by an excellent week away.

10/10 - Excellent, friendly, quick service; have already recommended to friends and work colleagues. Thank you!

10/10 - Melissa has provided excellent details of choices that matched my needs and offered ease in booking. This will be my first holiday with Travel Counsellors so I'm looking forward to it!

10/10 - Melissa has been great in sorting out our trip to South Africa next year. Listening carefully to our requirements and helping us to decide on the most appropriate choices has been invaluable. I don’t think we are the easiest of customers often being a little indecisive but Melissa has great patience and understanding and we eventually got there. Looking forward now to what should be a fabulous trip made so much easier having it all arranged for us. Thank you.

10/10 - I was recommended Melissa's assistance through a friend, I was not to be disappointed! She provided fantastic service whist helping me plan a surprise trip to Berlin. Melissa was there from the beginning and throughout, constantly sending me ideas and being patient when I was forever changing my mind on hotels, making sure I found the perfect place! Melissa's service was quick and efficient and was always fast to respond when I needed her. This meant we could really enjoy our city break with no stress as she sorted the whole thing for us. I would highly recommend her services to anyone looking for a great travel agent! I will definitely be using Melissa's services for future trips!

We have a big birthday celebration coming up next year and asked Melissa to help us plan a trip to Australia, via relatives in Malaysia, then hopping over to Sydney, staying somewhere near the GBR and flying home from Sydney. I couldn't even begin to work out all the various parts of that myself. Then we added an extra person and she had to start all over again! She has been so helpful - and endlessly cheerful and patient. So much so that she's now planning this summer's holiday to the Canaries. Thank you Melissa. We can't wait.

10/10 - Melissa thoroughly understood our brief and came back to us promptly with a range of options to capture our different desires for our holiday. She is a strong communicator and a delight to correspond with both by phone and email and I wouldn't hesitate to recommend her to anyone needing hassle-free holiday advice, support and organisation - the one-stop tailored holiday shop

Thank you for organising my amazing trip to Australia. With a tight timescale, Mel managed to fit all my wishes into the three weeks, starting in Cairns and ending up in Sydney. All the trips I went on were out of this world and would not hesitate to recommend them; from sailing around the Whitsundays, a sunset snorkelling excursion on the Great Barrier Reef to 4WD tour around Fraser Island. Mel researched each trip, transport and accommodation choice to find the best option for me. I had an incredible time, which was only made possible by Mel’s comprehensive research and knowledge of Australia. She made the planning and travelling stress free! There is not one part of the trip I would change, I just wish I could have spent longer out there! Thank you for an unforgettable trip! I’m already saving for next year!

10/10 - I wanted to book a much needed holiday for this winter Jan/Feb, but I’m so busy with work from September to December I don’t have time to sort it all out myself. So I turned to Melissa! From my original plan A to Papua, which I’ve put on the back burner for a future year for various reasons (though I will definitely be working with Melissa on that one again in the future as she was coming up with the most amazing options!) to plan B that has also been put off due to a volcanic eruption just before booking! To hurriedly trying to sort out plan C to Thailand before it got too late! Melissa has worked with me through all of this! I’m very specific about the types of places I want to go on my trips, and Melissa has been very friendly and helpful in working with me to create my perfect plan and get all booked! I’m really looking forward to running away on this trip at the end of January.

10/10 - I've already recommended her to family and will definitely be sharing her details with my wider circle of friends. I've found the whole process fantastic. From the initial fact-finding call (unlike other, larger companies, Melissa actually listened to our requirements and preferences) to the final paperwork - everything was super easy! Extra touches like checking in on our behalf and access to the VIP lounge made all the difference to making it feel special. It really has made a refreshing change to book a holiday with someone who goes the extra mile to show you they care about your experience. I feel relaxed even before boarding a flight! Thank you!

10/10 - I’m very specific about what type of places I want on my holidays and travels, and Melissa has been very friendly and helpful, and worked with me to make my trip plans perfect.

10/10 - Great on detail and savvy travel planning.

10/10 - Absolutely great service and care as usual. Will be back again before too long!

Melissa answered all my questions quickly and easily and fulfilled all my requirements, I would recommended her to anyone and use her myself again every time.

Melissa did a fantastic job organising our trip to South Africa for our 30th Wedding anniversary and birthday celebrations. She helped us work out what we wanted to do and what we didn't and came up with a great itinerary which went like clockwork. People have asked what was our highlight. We loved it all and would definitely go again and most definitely use Melissa, she really cares about the people she is working for and her knowledge of South Africa was invaluable to us and made everything special.

We have just booked a multi-destination holiday to Canada and Cuba. Melissa has provided a fantastic personal and professional service in the past with a trip to Lithuania and she has worked tirelessly to put together what we hope to be an amazing trip next year! Thank you Melissa.

Thank you for organising my amazing trip to Australia. With a tight timescale, Melissa managed to fit all my wishes into the three weeks, starting in Cairns and ending up in Sydney. All the trips I went on were out of this world and would not hesitate to recommend them; from sailing around the Whitsundays, a sunset snorkelling excursion on the Great Barrier Reef to 4WD tour around Fraser Island. Melissa researched each trip, transport and accommodation choice to find the best option for me. I had an incredible time, which was only made possible by Melissa’s comprehensive research and knowledge of Australia. She made the planning and travelling stress free! There is not one part of the trip I would change, I just wish I could have spent longer out there! Thank you for an unforgettable trip! I’m already saving for next year!

Fantastic personal service. Melissa went the extra mile to find the trip we were looking for, making sure we knew all the fine detail such as place to see and visit that were near our destination. Would not hesitate to use her service again and would recommend it to anyone looking for that personal touch.

Wow! Well I had a month to travelling and within a week of departure Melissa managed to pull together an amazing South American trip. I would not have been able to do half of what has been planned. Stress free, seamless organisation, everything arranged: flights, hotels, airport transfers, city tours and group adventure tours. Melissa allayed my pre travel nerves and stayed in touch to check I had arrived at my destination. An absolutely fantastic personal service, I am not normally one to write reviews but without hesitation I would recommend Melissa if you are planning a trip / wanting to go away and don't know where to start. Thank you in advance for what is already proving to be a fabulous South American adventure.

Fantastic service from Melissa. The first time we have let someone else take the strain of the planning and it was one of our better decisions. A week in London to celebrate my 50th birthday including accommodation, travel and trips was all handled professionally. Nice touches like a welcome letter on arrival, bubbles brought to the room and a card through our door for our return home at the end of a fabulous week!

Melissa helped us organise our summer holiday around Europe on P&O Cruises. The whole process was extremely easy with Melissa doing everything for us; she was great. While on the cruise I proposed to my girlfriend and Melissa helped me plan the whole thing from speaking to the cruise company to booking a lovely afternoon tea for us in Venice. I could not recommend Melissa's services highly enough! Thank you so much!

We have used several companies over the years to organise specific itineraries for us and Melissa's speed, attention to detail and excellent communication is up there with the best of them. Would not hesitate in recommending Melissa for your travel needs!

What a wonderful service from Melissa. She has within hours sorted out a late summer holiday for myself and my daughter before she goes off to university. Checked my son's flight details for his year abroad in the USA. She is also helping my plan a holiday of a life time next January starting with 2 weeks in Florida, 1 week in St Lucia. She is always very helpful, enthusiastic and very prompt at replying to all emails/phone calls. I cannot recommend her highly enough. Thank you Melissa.

Absolutely great service from Melissa, she has just sorted a family trip to the US for us for next year. Melissa listened carefully to our ideas, key places we want to visit and the type of accommodation we like. She then sorted the whole lot out in very quick time including different options and additional ideas for us to consider. We are now all booked up and we can relax knowing it is all sorted.

10/10 - As always, a seamless service from Melissa. She really does take the stress out of all my travel bookings.

10/10 - Melissa has been amazing and always responds so quickly with information. I have already recommended her to friends who also think she is wonderful. I will continue to use Melissa whenever I am thinking of travelling.

10/10 - Melissa is always wonderfully knowledgeable, helpful, and efficient. She really knows her stuff so it is a pleasure to have her helping with our trip plans.

10/10 - I will definitely be in touch with Melissa for my future adventures!

10/10 - Melissa was a fantastic help in sorting out the correct insurance cover for my upcoming trip, thank you!

10/10 - If the scale went above 10 - I'd use it!

10/10 - Thank you for assisting us with putting this together and your continued support throughout. The accommodation was great and the food was amazing, which meant we slightly over consumed but then that is what holidays are for!

10/10 - I felt very comfortable booking my holiday with Melissa, she provided the best service I have ever had from a travel agent and with very reasonable prices. I trust our holiday is going to be fantastic all thanks to Melissa. I have handed all of her business cards to family and friends, and I'm sure we will be booking many more holidays in the future with her. Thank you again!

10/10 - Melissa has been a God send for my family's holidays and for my son who is going to study abroad in the USA. She has coordinated our plans and been very reassuring as to flight bookings and all the administration that goes with travelling these days. I would recommend her personal, friendly and prompt service to everyone who wants hassle free travel.

10/10 - This is the second booking we've now made through Melissa and I'm sure it won't be the last. A great personal and professional service.

10/10 - Great communication and always willing to help and support where possible

10/10 - There are not enough superlatives to describe the service Melissa provides! I would like to say a big thank you from myself and my family for helping us to book our trip. She has the patience of a saint, as our trip was not the easiest to organise with many alterations being made throughout. I am grateful for the quick response she provided with any query and she is always happy to help.

10/10 - I felt very comfortable booking my holiday with Melissa, she provided the best service I have ever had from a travel agent and with very reasonable prices. I trust our holiday is going to be fantastic all thanks to Melissa. I have handed all of her business cards to family and friends, and I'm sure we will be booking many more holidays in the future with her. Thank you again!

10/10 - Melissa was extremely patient and looked into all options for me!

10/10 - Melissa is very knowledgeable and knows how to put an itinerary together; would definitely recommend her to anyone looking for help planning a holiday!

10/10 - Melissa was very helpful and sorted several option for us to choose from. She will always answer your email what ever time you send them.

The hotel was in a great location with taxis close by plus great shopping and restaurants a short stroll away. The staff were lovely and my TC Melissa secured an upgrade too! Facilities, room and breakfast were just perfect. Very pleased with Hotel Balmes in Barcelona!

10/10 - I would give Melissa at twenty if possible! I have known Melissa for about three years now, she was the "manager" on a tour to Mongolia and was excellent in that position too. Melissa helped us at every stage of planning our trip to Vietnam, we had a general idea of what we wanted and she made really good suggestions as to flights, timing, hotels and tours for us. She was speedy and prompt in her responses to our myriad questions but never tried to take over our ideas. She was the helping hand we needed and much appreciated, we wish her well in this new venture. She will excel I am sure, Thank you Melissa.

10/10 - Melissa has made the whole booking experience so easy. We feel she goes above and beyond to make the holiday what we wanted it to be. I am sure we will have a great time.

10/10 - Melissa, took all the pain out of sorting out a family holiday to Lapland - I would highly recommend her.

10/10 - Very prompt and responding. Very helpful.

10/10 - Excellent, attentive & efficient service.

10/10 - Best service I've had in a long time!!

10/10 - Melissa was very helpful and found me a break that matched all of my requirements; giving me a number of options to look at.

10/10 - Melissa was extremely helpful and thorough throughout and always kept me informed of progress. Great customer service!

10/10 - I've already been recommending her to people!

10/10 - Excellent. Very good ideas for our honeymoon. Very friendly and professional advisor. Thank you!

Very impressed with the service Melissa offered. She came back with a quote very quickly which provided a range of options to suit my budget. What is lovely is the time she took to ask all of the right questions to ensure I ended up with exactly the trip I wanted. Wouldn't hesitate to recommend Melissa to family and friends and I will definitely use her services again in the future.

Claire and myself are very pleased with all your patience, support and fact finding relating to the booking of our vacation to Malta next year, and we would like to award you a score of 10 for all your efforts. We also look forward to your valuable support and experience leading up to the travel date. Excellent customer service!

I would certainly recommend Melissa, the service I received was professional and very efficient. Everything we wanted for our holiday and more has been sorted. Being able to have contact outside of a normal working hours is great for busy people, and nothing was too much trouble.

Melissa has been extremely patient with all my changes and has come up trumps with what looks like a fabulous trip in Norway. Thank you Melissa!