Based In Minehead

Natalie Poat

It's Nice To Meet You

Hello, my name is Natalie Poat. Thank you for visiting my website, I hope you find it useful.

You may be wondering why book with me? As a travel expert with over 38 years in the travel industry and 21 as a Travel Counsellor, I have wealth of knowledge and a fantastic range of destination specialist at my finger tips to help me create an amazing trip just for you and in 2019 I achieved the status of no. 1 in the world for customer satisfaction ahead of over 2000 of my fellow Travel Counsellors.

Why spend all your precious time trawling the internet when I can do it for you, and you have peace of mind knowing everything booked with me is covered by our unique travel trust, and your money is 100% safe. Alongside ATOL protection which covers air holiday packages and charter flights, we operate and provide the Travel Counsellors Trust and airline failure insurance, which protects every other element of your booking including low cost airlines, scheduled flights, accommodation and car hire. No if’s, no buts, every aspect of your booking is financially protected.

Unlike the internet I am a person who will be at the end of the phone to help you if you have any problems, while away or before you travel. I like to think that I offer a high level of customer service and the number of referrals and testimonials I receive from my clients bears testament to this.

I have visited many countries and my travel experience helps me to find your perfect holiday!

My favourite destinations include:

* Australia and New Zealand - I spent four months touring with my family. We swam with dolphins, climbed glaciers, walked the Sydney Harbour Bridge, tasted wine and learnt to dive on the Barrier Reef!

* North, Central America and South America including the USA, Canada, Mexico, Costa Rica, Peru (Machu Picchu & Lake Titicaca) and Mexico plus excursions in Belize and Honduras whilst on a cruise. In 2019 I travelled on the iconic Rocky
Mountaineer and in 2013 rode on the back of my husbands motorbike along Route 66.

* Skiing - I have been skiing since 1977 and my husband and I even went skiing for our honeymoon and as a family spent one New Year in an igloo on a Swiss mountain!

* Cruise - my experiences include a cargo ship voyage around French Polynesia, visits to some of the biggest and most luxurious ships in the world. A voyage on board the Royal Clipper - the largest fully-rigged sailing ship in the world, a Norwegian coastal voyage, and a river cruises with Scenic and Riviera.

* The Far East - Singapore, Thailand, Malaysia, Hong Kong and China including the Great Wall and the Terracotta Warriors.

* Caribbean - Bonaire, Turks and Caicos, St Lucia, Antigua, St Kitts & Nevis, Jamaica, Canouan and Barbados

* Middle East - Oman, Dubai, Qatar, Ras Al Khaimah and Abu Dhabi.

* The UK - I like nothing more than exploring our own backyard from Lands End to John O'Groats, the Channel Islands and the Isles of Scilly, staying in hotels, a quaint cottage or cruising the canals on a narrowboat.

* Europe - in summer 2022 I took a month to tour Italy including the beautiful lakes, Verona, Venice, Puglia, Le Marche, the Cilento, the Amalfi Coast, Rome, Pompeii, Tuscany, the Cinque Terre and Portofino but I still have more on the list. I love the
Greek Islands and even worked as a resort representative on the island of Rhodes for a summer. The list is long....

Give me a call or email me today, I look forward to turning your dreams into reality!

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My customer stories

Sent by Alison Darwell

Natalie is incredible! I've recommended her to family and friends before, and I wouldn't trust anyone else as much when it comes to planning holidays and creating unforgettable memories.

Sent by Lesley Barclay

After a comprehensive conversation, Natalie anticipated my choices of accommodation and tours, and sent options to me very promptly. She's been thorough and professional, in the most friendly way. I'd heartily recommend her.

Sent by Nanette Gills

Natalie has been fabulous with her knowledge to help us book our next holiday. Communication has been wonderful and she is always on the end of the telephone for any support we need.

Sent by Paul Edwards

Excellent service, i have not used anything like it before for booking work trips. I hope i never need to go back to doing it myself!

Sent by Simon Deane

Natalie takes so much of the stress away from planning our trips, I wouldn't think of doing it any other way. She is also so quick and supportive (and patient!) when responding to my queries.

Sent by Karen Weldon

Natalie was patient in dealing with what is an unusual and complicated holiday. She also came up with alternative suggestions and approaches. There was no pushiness or hard sell, she made achieving the best for myself and my disabled son a priority.

Sent by Jackie jasper

Natalie and her team are excellent giving as much care on just providing travel insurance to organising a holiday. I wouldn't go to anyone else now.

Sent by Philip Gibson

Natalie was unavailable this time, but had fantastic help from her colleague, Jo. So patient with our changes as travel plans developed and so easy to get everything organised. A delight to deal with. Thanks

Sent by Hazel Clayton

Natalie is knowledgeable, efficient, quick to respond, personable, friendly and goes the extra mile. We have no hesitation at all and frequently recommend her to our friends and family.

Sent by Olive Howe

Natalie worked hard with emails pinging back and forth to Australia and coping with the time difference and any confusion, but she eventually sorted out a dream adventure for me. Thank you very much Natalie - you're a star.

Sent by Sharron Taylor

I always receive the very best service from Natalie even when the trip is complex to pull together as this one was - she always goes above and beyond and is speedy, thorough, friendly and professional - thank you so much.

Sent by Paul Fullbrook

Natalie goes beyond what I would expect from someone helping us with our travel needs… instils complete confidence from the time of booking until you return home from your holiday

Sent by Greg Southgate

Natalie is the best. She is friendly, knowledgeable, quick and always helpful. She has assisted us since 2011 on several holidays and we would not hesitate to contact her again if and when we need help with organising holiday flights, accommodation, car hire and anything else.

Sent by Laura Windsor

Natalie is amazing, so helpful and friendly and always finds the right solution!

Sent by Amanda Temple

Natalie has been amazing .. planning an extensive trip which we are having to postpone - and instead organising a quick trip to Cape Town. I have thrown all sorts at Natalie over the years! She has always risen to the challenge and always looked after us impeccably. You’re are in the best hands with Natalie.

Sent by Robert Baber

Thoroughly professional throughout the process . Never had a bad experience with bookings made by Natalie. Always on hand to help if any unforeseen issues arise. Natalie is a top Travel Counsellor and an absolute gem of a lady with an extraordinary work ethic.

Sent by Joanna Courtney

Working with Natalie and her colleagues I've had an efficient, relaxing and personal experience booking my trip. I've enjoyed the personal touches that Natalie provides and professional connection throughout the experience. Thank you Travel Counsellors, I will continue to recommend you. With my appreciation, Jo

Sent by Alison Williams

Amazing, can't believe how quickly and efficiently everything was organised. Have already recommend to friends.

Sent by Mark Bolton

I've used Natalie & Travel Counsellors for more than 10 years and always had great service

Sent by Malcolm Gray

Natalie is always on top of her game, I never have to chase, and when I do retuned Natalie’s calls she is either always there or quick to respond. Thank you Natalie

Sent by Andy Workman

Natalie has been extremely communicative, the whole process of booking a complicated travel schedule has been handled perfectly, thanks.

Sent by Caroline Price

Natalie always goes the extra mile, great attention to detail. I wouldn't think of going abroad without her!

Sent by Elizabeth Burnett

Natalie is brilliant. Always ready to help with any problem big or small , nothing is too much trouble and she is always cheerful. She makes the whole experience of booking a trip a breeze for her clients.

Sent by Audrey Price

Natalie, as always, arranged the perfect holiday for us, she thought of and sorted everything so that our time away was as stress free as it possibly could be. She is a wonderful ambassador for Travel Counsellors and I would certainly put my trust in her wide knowledge and friendly advice when booking any holiday as she will always go that extra mile to make sure that the miles we travel are the very best and enjoyable that they can be.

Sent by Joanne Fox

Natalie has always been so helpful and supportive when booking holidays and trips. Nothing is ever too much trouble and this is a great comfort when planning time away. I know everything will be taken care of and I needn't worry about doing anything myself! Thank you Nat!

Sent by Sandra Kimber

She is a fantastic travel organiser l would definitely recommend her to anyone booking a holiday We wouldn't book with anyone else

Sent by Jane Crickmore

We have always received excellent help support and advice from Natalie and consequently have had some amazing holidays. We've been together through good times and bad. We recommend her to all our friends.

Sent by Stephen Hawkins

It was almost as if Natalie was with us in New Zealand ensuring that everything ran like clockwork.

Sent by Michele Webber

Natalie is always helpful and attentive with queries and then when you book she goes above and beyond , you always feel safe booking with Natalie Ten star treatment!!

Sent by Mark Holdroyd

Natalie is very response, polite and professional - it says something that we have just booked our second holiday with her for next year and have used her countless times in the past - I would thoroughly recommend her services to anyone!

Sent by Audrey Price

There would never be any hesitation at all in recommending Natalie Poat who is a first rate travel counsellor and great ambassador for Travel Counsellors. You are the best rated Travel Company in the world because of people like Natalie.

Sent by Imogen Moorhouse

Brilliant service and communication. We were struggling to work out the logistics of a slightly more complex trip and Natalie made the entire process easy and gave us so many options to choose from. Highly recommend!

Sent by David Flack

Natalie has a vast knowledge of the travel industry and her willingness to go one step further to assist clients is second to none!

Sent by Carole Fawcett

Natalie continues to provide a very personal service which is so important for tailor made holidays.

Sent by Hannah Edlmann

Natalie made booking our holiday an incredibly easy and stress free process. She was helpful, took all our needs into consideration and kept the communication going. I felt very looked after. Thank you Natalie

Sent by Bruce Lang

We have used Natalie for over 20 years to arrange a varied number of holidays/short breaks and she has always delivered excellent service being both friendly and professional....we could not recommend her highly enough!

Sent by Penny Dinwiddy

Natalie is a super star - we love using her expertise. Her service is 5 star - she never fails to deliver!

Sent by Kathleen Clawson

It’s just the best service I’ve ever had . No high street travel agent comes anywhere close

Sent by Emma Oliver

I could not recommend Natalie more highly. She immediately understood our requirements and the suggestions that she came up with from hotels, to VIP packages right down to filling in our luggage labels was just superb. We have in the past travelled extensively with A&K and I can tell you Natalie's expertise and professionalism leaves A&K in the shadows. We will look forward to working Natalie for hopefully many years to come.

Sent by Olivia Coughtrie

Natalie is extremely impressive and a delight to work with. She could not be more helpful, in constant communication and she came up with perfect suggestions for me and my family. Natalie is our ‘go to’ for holidays. Thank you very much.

Sent by Judy Wise

So very helpful and patient because I'm no good with paperwork, Natalie is a great help.

Sent by Colette Roberts

Natalie Poat you are totally professional and reliable we are not quite sure what you do without you. Thank you

Sent by Christopher Mothersdale

Natalie was extremely helpful and also determined to find us something suitable to our needs and to our liking.....Not easy ;-).

Sent by Ian Daniels

Nothing is too much for Natalie. Every little thing is covered from start to finish.

Sent by Philip Comer

It was great to deal with Natalie again, and she was really helpful in making suggestions and putting in place all we needed for a trip to Guernsey later this year.

Sent by Caroline Shuffrey

Natalie was very responsive quickly sorting through the red tape to put together a holiday and way to visit the US. She was open and honest making me aware of all the pitfalls. She answered all my questions no matter how small and I trust her to work with me if problems crop up which might happen on this trip

Sent by Katherine Lock

Natalie always provides expert travel advice and guidance, and finds the perfect holiday to best suit our needs.

Sent by Andrea Hughes

Natalie is fantastic! Have been using and recommending her for years.

Sent by Pam Stevens

Natalie is brilliant, knows her job inside out, and gives invaluable advice.

Sent by Mary Forrest

A huge help having you get things done especially with having to cancel our Australian trip . You dealt with everything.

Sent by Stephanie Stone

As a family we have had outstanding service through the most horrific year of disruption and disappointment. Natalie not only managed to secure our dream holiday, which we had to move 5 times, she achieved amazing upgrades where we have benefited from her extensive experience of the travel sector and current market conditions. Peace of mind is guaranteed with Natalie, we have had a few family emergencies over the last few years whilst being abroad. Having a dedicated travel counsellor ensured emergency arrangements were sorted directly by Natalie, removing layers of bureaucracy and stress that the insurance company caused, but Natalie resolved for us. Nobody ever thinks this will happen to them, it does! This is where you are glad you have one person to call who you can trust to help! Drama aside, our typical experience is that arriving at the airport to then enjoying the excitement of the end location, everything is seamless, the journey becomes part of the holiday with everything running like clockwork and up to date notifications which you never get from the airlines etc. We wouldn't make arrangements without her and look forward to many more dream vacations.

Sent by Andrew Waller

Natalie always goes the extra mile. Fabulous, friendly and knowledgeable service. Wouldn’t go to anyone else to book a holiday

Sent by Penelope Samuel

Natalie is very helpful and supportive with my many enquiries and ever-changing mind. She is polite and always at the end of the phone. I would highly recommend her.

Sent by Andrew Brookes

Excellent service, very quick to reply, took on board all of our vague thoughts and turned it into an amazing holiday.

Sent by Helen Pritchard

Natalie is a great person to discuss & book holidays with. She is super efficient, patient, friendly and so helpful. Really pleased to have booked through her again - it takes any worry away!

Sent by Dawn Willicombe

We gave Natalie a wish list for our visit to Australia (Melbourne), with the possibility of stop overs in Dubai, Singapore & Perth. Also to fly out & back with out stop overs. Not only did she come back with the various options but also costed in hotels, optional city tours & transfers. What I found amazing was that I spoke to her on the Monday evening & all of this was in my in box Wednesday morning. After this service I will always use her plus I will always recommend her.

Sent by Sally Moran

Natalie has helped us plan our next adventure which involves complicated travel, accommodation and sight-seeing trips. She changed arrangements when asked, came back to us quickly with new schedules and advised us on matters associated with travel to several parts of the world. Natalie is attentive as ever to getting us the best deals, checking in with us regularly and updating us on progress and what needs to happen when! We couldn't ask for a better service, thank you Natalie!

Sent by Brian Davies

Extremely competent and professional...nothing is a problem and always returns your calls ..we have recommended to our friends and will continue to do so....

Sent by Paul Breach

Natalie was very approachable and professional and was happy to investigate a number of options successfully and continually kept me updated.

Sent by Jacqueline Churchill

This score reflects a personal travel, service with nothing being too much Trouble. Her splendid response and the approach to our every detail Makes it so much easier to find just the right holiday to suit our needs, Thank you Natalie Poat for helping

Sent by Beverley Trimmings

We have found Natalie to be extremely efficient, very knowledgeable as to what was available re flights and places of interest etc She responds quickly, is friendly & professional and makes the whole experience of booking a holiday a pleasant, stress free one! I wouldn’t hesitate to recommend Travel Counsellors and would like them to look after our future holiday bookings.

Sent by Victoria Stevens

Excellent service. Natalie goes out of her way to create trips for me that are bespoke, and meet all of my requirements. She is always available to discuss anything, and goes above and beyond with looking after her customers. I would highly recommend.

Sent by Nigel Halliday

Consistently helpful and invaluable last year when we had to cancel a holiday for health reasons. It always seems easy with Natalie!

Sent by Anne Osterlind

Natalie has always come up with the goods for our family holiday, she knows just what we like and always delivers, we always have a lovely time! She's very efficient and friendly, every detail of our holiday is covered, and it's such a stress-free way to book a holiday. Thank you Natalie!

Sent by Claire Harrison

Smooth process fight from the beginning , Why we haven’t used Natalie before I don’t know. Thank you Natalie this won’t be our first holiday with you, there will be many more.

Sent by Milly Lewis

Natalie is always at the end of an email or phone call. Absolutly fantastic service and i am always reccomending her to my friends and family: i can always trust she makes me aware of all prices and deals and offers we exactly what we need. Thank you and I cant wait to book some more adventures with you :)

Sent by Lynn Reynolds

Natalie is very approachable and has been more than helpful in sorting out our requirements. We would be more than happy to recommend her to anyone wishing to enquire about a holiday or flights

Sent by Mai Albaek Cudmore

Amazing service as always. Kind, quick and efficient. Thanks again Natalie

Sent by Cynthia Sharpe

Natalie is great. Always cheerful and extremely helpful in doing all the holiday research for us and coming up with a good cross section of holidays for us to look at. Once we’ve decided she’s simply does all the bookings for us. It’s great. Thank you Natalie

Sent by Annabelle Cornelius

Natalie was incredibly helpful, efficient and patient and we can't wait to use her again.

Sent by Rebecca Radford

Nothing is too much trouble for Natalie and she organises some amazing itineraries

Sent by Chris Haw

Natalie has booked many trips for me and my family over the past 15 years - starting with the honeymoon! She has never disappointed and has always provided exceptional, personalised service. I have recommended her to many of my friends and colleagues who have always been very impressed.

Sent by John Batchelor

Natalie made it very easy for us to book what we thought were a complex set of flights, that we adjusted several times too!

Sent by June Harris

Excellent service and everything taken care of for our holidays - we can sit back and relax knowing everything is in order and we don't have to worry about any last minute details we might forget - Natalie has everything done for us.

Sent by Georgia Lay

Fantastic service flexibility and attention to detail

Sent by James Auton

Natalie is always extremely helpful especially when we can’t make our minds up! Would certainly recommend.

Sent by Michael Smith

Used Natalie for years now, always exceptional service guaranteed

Sent by Jacqueline Jasper

Natalie was brilliant, from the beginning she was so knowledgeable and thought of things we hadn't even considered in our planning of taking an RV across the Canadian Rockies. We felt really confident with her booking everything and are really looking forward to our holiday. It was lovely to have someone constantly cheerful to talk to, especially when dates had to be changed. Thank you Natalie.

Sent by Elaine Thorne

Natalie has organised a few holidays for us now. She is so helpful and really good at what she does. I would recommend Natalie and TC to anyone. Thank you.

Sent by Elaine Thorne

I have complete peace of mind when using Natalie as she is so helpful and pleasant to deal with.

Sent by Rosalind Chidgey

I have complete peace of mind when using Natalie as she is so helpful and pleasant to deal with.

Sent by Doreen Matthews

Having dealt with Natalie for many years booking several trips with her we have never had any complaints in the way she has handled our bookings. Any future bookings I will always contact Natalie to handle for me. Many thanks for all your expertise and help during the past years.

Sent by Emma Redman

Natalie listen to my requirements and worked around me keeping it a secret from my husband. I am very grateful for her knowledge and help in finding the right holiday for me. I will definitely be back!

Sent by Susan Macaskill

Natalie was very helpful and kind. Nothing was too much trouble. I will definitely use her services again.

Sent by Michele Webber

We always find Natalie extremely helpful when booking our holidays , she’s always friendly and easy to talk to and nothing is too much trouble

Sent by Amanda Temple

Natalie always goes the extra mile. She takes the stress out of planning and booking a trip. I can not recommend her services more highly. In the day and age of online choice, booking a trip abroad can feel overwhelming (certainly for me!). Thank you to Natalie for making it a pleasure!

Sent by Alvin King

Natalie makes everything so easy for us; just pick up the phone and it's sorted.

Sent by Marie Green

Natalie is amazing 100 would be a better score. I don't worry about anything once I've booked

Sent by Kim Gover

Natalie always goes the extra mile to help us book the holiday that is best for us.

Sent by Carole Fawcett

The service Natalie provides is truly personal. During the whole planning and booking process, I feel like I’m her only client but of course she is also dealing with many other clients too.

Sent by Patricia Petrie

Natalie was very quick to respond to our initial request and provided very comprehensive options which covered all our wishes, from which we made our final choice. She is always warm and friendly on the phone and happy to give us all the time we needed to make our decision and to answer any questions.

Sent by Christine Burnell

Always recommend Natalie. Always professional, very knowledgeable and easy to talk to. 10/10

Sent by Kay Male

Always there to help no matter how hopeless we are and always patient and caring.

Sent by Patricia Helyer

Natalie is a first class Travel Counsellor, nothing is ever too much trouble for her to research. She is polite and cheerful and always at the end of the phone or email so a very quick response is always given. She is excellent!

Sent by Susan Hosegood

There is absolutely nobody else we would turn to. Additionally, Natalie has put us in contact with your medical wing that has made travel insurance so much easier and very comprehensive.

Sent by David Flack

Once again Natalie came up with 5 star service. From initial enquiry to booking and even post holiday, she was available for help and assistance. With her vast experience of the industry she saved not only my time, but was able to source the right flights at the right price.

Sent by Trevor Clarke

I have used Natalie from Travel Counsellors for the last eleven years and have always been very satisfied with the service. I have also recommended her on many occasions.

Sent by William Peters

Natalie is great! She comes up trump's for all our travel plans - and she is lovely to deal with.

Sent by Lalya Merson

Natalie was extremely helpful to us in finding our special holiday and trying her very best to keep the cost down as much as possible ! she also explained everything to us well and reassured us that she would help us with any queries that we may have, such as visa's etc..

Sent by Patricia Kennedy

The service Natalie gave me whilst arranging a family holiday was professional and informative. She dealt with all my questions and there were many, in a friendly manner. Nothing seemed to be too much trouble. I would not hesitate to recommend Natalie. In fact Natalie was recommended to me by two friends. After all a word of mouth recommendation takes some beating.

Sent by Gillian Lloyd

It is wonderful that everything was is arranged so efficiently and quickly. Have found that doing it oneself is possible but a nightmare.

Sent by Julie Greenwood

Natalie was really helpful and super responsive even out of hours. We were only looking for help with flights so a relatively low ticket item but I felt that Natalie gave us the same excellent service and quick response as she would have done if we were booking a £20,000 holiday.

Sent by Diane Luton

Nothing was too much trouble for Natalie, she made the arranging of my trip to Canada seamless and I will certainly recommend her services to as many people as I can and will use her expertise again without hesitation. Thank you so much Natalie

Sent by Ross Mackay

Natalie really listens to what a customer wants and her attention to detail is second to none. Always experience outstanding customer service from Natalie, and am quick to recommend.

Sent by Kirsten Foord

Excellent service, will book all our holidays through Natalie going forward and will happily share her contact details with friends and family.

Sent by Mary Randle

Natalie is always, happy, friendly, efficient and reassuring

Sent by Karen Williams

You took the effort and stress out of finding and booking holiday and were so efficient. I also appreciate the fact that you did a lot of this work outside normal hours. I have already passed your details to a friend who is a frequent long distance traveller and hope that she gets in touch.

Sent by Alison Courtney

Really professional and very prompt in dealing with our requests. Very confident in recommending Natalie.

Sent by Mary Taylor

We have already recommended Natalie to many friends. and will continue to do so. The quality of service is outstanding, She is always very prompt and efficient and understands our requirements and needs, she has totally taken the hastle out of planning and booking our travel arrangements

Sent by Robert Peto

Always very responsive and looking for solutions not problems

Sent by Sharron Taylor

Natalie provides an excellent service; knowledgeable, friendly and super efficient. I always use her for travel arrangements and have recommended her to friends and family.

Sent by Stephen Boggie

Excellent service with good sound advice

Sent by Deborah Hall

I have now booked two holidays with Natalie and would certainly recommend family and friends. All the work put in to finding just what I was looking for is excellent. I hope to book more in the future.

Sent by Marlene Richards

We always use Natalie because she is very professional and gives us a personal touch

Sent by Jennifer Vickery

Brilliant support & organisation of all my requirements every time, I always use Natalie because she’s so helpful & very good at minimalising all the stressful worrying parts of my travels since my illness. All I can say is she’s totally reassuring in every aspect of traveling no matter the distance. With a great personality too.

Sent by Helen Harrison

I’d be lost without Natalie looking after my business travel plans. She’s always there to sort things out when last minute travel plans change and gets it all sorted out and rearranged for me.

Sent by Sheila Keeling

Nothing is too much trouble catering for ever changing minds - always keeping me informed and such great support when overseas

Sent by Maria Braide

Natalie my Travel Counsellor has alaways been highly professional, non pressurising, and has always found me the right holiday. Highly recommended

Sent by Denise Chaffey

I was recommended Natalie by a friend and I was impressed by her friendly professional approach to organizing my trip. She is very knowledgeable in her field and was prompt in replying to my emails and questions. I have already recommended her to other friends

Sent by Andrew Waller

Natalie is friendly, professional and takes all the stress and hassle out of booking a holiday. The holiday starts with Natalie! Thank you

Sent by James Webster

Natalie is one of the most personable and efficient people I have ever dealt with. It is always a pleasure to chat with her. She has been looking after my holidays for many years and never put a foot wrong.

Sent by Audrey Price

Natalie was fantastic, one phone call to her from the cruise we are currently on and our next cruise, flights , transfers and hotels have been sorted before we get home from our current cruise! What a great feeling having nothing to worry about and sort out for ourselves, Natalie has taken care of everything. A huge thank you to her.

Sent by Caroline Towells

I always recommend Natalie to friends or work colleagues, etc. We now never go anywhere else to book our holidays - Absolutely first class service every time - Natalie always goes "above and beyond", is so helpful and full of the best hints and tips for wherever we are going to travel, nothing is ever too much trouble and she constantly exceeds our expectations!

Sent by Leslie Edwards

Natalie always manages to deal with our travel requirements quickly and efficiently in a most friendly and professional way. A great service to have on tap!

Sent by Jack Claydon

Excellent service, couldn’t recommend Natalie enough! Thank you, I will most definitely be booking with you again.

Sent by Jennifer Brooks

It nice to be able to talk to someone instead of a machine and let them do the work for you

Sent by Helen Donnor

Natalie has been amazing. The little touches - recommend card and guide have added the wow moment. Thankyou

Sent by Trevor Clarke

I have had used Travel Counsellors for many years and have always found them to be the most helpful and have succeeded in meeting my needs.

Sent by Andrew Swallow

What more can i say, the service Natalie provides is second to none! Emails get answered, phone calls get made it is just so easy booking your holiday this way.

Sent by Angela Baker

Natalie has always been, and continues to be, so considerate and helpful when putting together our holiday plans. She is clearly passionate about her work and this is evident in the thought she gives to the little details which go to make a holiday really special.

Sent by David Draper

Natalie has been extremely helpful, polite, friendly, and has gone out of her way to make sure our holidays are perfect. Well done Natalie keep up the good work.

Sent by Anthony Dinwiddy

Excellent service. We have recommended Natalie to several of our friends who have found her very helpful.

Sent by Delyth Allen

Natalie has been booking our holidays for several years as well as business trips for my husband and we have always found her to be most efficient, helpful and quick to respond. She is always accessible to sort out any issues during the holiday and deal with any change of plans. Friends and colleagues have also had her to book holidays on our recommendation and have been impressed with her

Sent by Jacqueline White

Fantastic service Natalie really listens to what you tell her about the sort of holiday you want and the price bracket you give and comes back with great suggestions very promptly. Would definitely recommend to friends.

Sent by Caroline Price

Natalie is always amazingly knowledgeable and helpful. I trust her implicitly to find us the right deal.

Sent by Lucinda Garland

Always reliable and totally helpful, the best Travel Counsellor ever.

Sent by James Archer

Prompt, friendly, helpful service. Clearly with a wide knowledge of destinations. Grateful thanks

Sent by Gregory Southgate

Natalie has been very helpful and knowledgeable in relation to our needs. She has arranged several holidays and far flung trips for us both to the USA and Australia. She is always very flexible and willing to help with whatever we have needed. She will arrange all or any part of the trip. We would have no hesitaion in using her skills and services again.

Sent by Peter Lancaster

Attention to detail, and fantastic customer service. What more could you want

Sent by Stephanie Stone

Superb service tailored exactly to our requirements and exceeding our aspirations completely!

Sent by Cherie Southgate

Natalie is always so helpful and tries really hard to accommodate our whims and fancies. We always appreciate her advice and so far she’s been able to find us unexpected pleasures

Sent by Susan Roberts

Very helpful and responsive to emails, even over the weekend. Does Natalie ever have any time off? Thank you Natalie, you provide a great service and I would always recommend you to my friends and family.

Sent by Rachel TReloar

Natalie has been an absolute superstar organising our honeymoon. She has provided excellent advice and recommendations, accommodated changes to our initial ideas and made us both so excited for our dream honeymoon. Thank you Natalie!

Sent by Julie Taylor

Natalie is brilliant! Cant thank her enough for all her help. Makes arranging our holidays and flights so easy. Thank you!

Sent by Helen Pritchard

Natalie has been the best travel advisor - listening. suggesting. organising. revising, and, most importantly, understanding!

Sent by Philip Comer

Excellent service and a confirmed booking made very quickly. I have already recommended Natalie to friends.

Sent by Susan Ellis

Natalie always goes that bit extra to ensure the holiday is what I'm looking for and provides helpful suggestions when I'm looking for options. She is also very good at remembering requirements and ensures that all the group are well especially those with special dietary requirements.

Sent by Alison Darwell

I have used Natalie a number of times before to arrange my holidays, she always goes above and beyond to make everything run smoothly (also sorting anything that may go pear shaped!) my son is autistic and she always checks out any worries or concerns. I have already recommended friend to use her and some even ask who arranged our holiday.

Sent by David Houghton

Natalie is always cheerful and great to do business with, her professionalism is second to none.

Sent by Elaine Thorne

Excellent service from Natalie Poat. I always let Natalie arrange my special holidays because I know I won't be disappointed.

Sent by Helen Seymour

Natalie Poat has been really helpful with booking our first cruise to celebrate our 30th wedding anniversary. Nothing has been too much trouble despite changing my mind with a few things. Our telephone conversations have been lovely and I feel Natalie has really cared about giving us the best service, obtaining the holiday requested with all the wants and wishes additionally she has been interested in achieving a good experience for myself and my husband. I would have no hesitation in recommending Natalie and would definitely book a holiday with travel counselors through her for next year. It has been so easy with added peace of mind. Thank you.

Sent by Alan Bissell

Natalie was excellent in researching our requirements with speedy responses

Sent by Milly Lewis

Absolutly fantastic lady, can always rely on Natalie to help with my flights, planning in adavanced and same day! Also for help with anything while away as well, Thankyou

Sent by Julie Greenwood

Natalie is always positive, helpful and goes the extra mile - even replying on Sunday's!

Sent by Trevor Short

Natalie was so helpful, friendly and made it a very personal experience to suit our requirements, even when they changed it was never too much trouble

Sent by Andrew Waller

Natalie is so helpful, friendly and professional and takes all the hassle and stress away when booking a holiday or flight. Thank you Natalie

Sent by Sharron Taylor

First class friendly service from Natalie as always. Love working with her.

Sent by Angela Durbacz

Fabulous service - have already recommended to a friend

Sent by Aaron Biggs

Natalie was fantastic from start to finish. We had a very complex flight issue and it took ages to short out but she was calm helpful and patient all the way through, a dream to work with.

Sent by David Gillespie

Excellent service - couldn't fault it! Natalie's a find - might not recommend to others, 'cos then everyone will want to use her... (only kidding!)

Sent by Patricia Hackett

Just to say that Natalie (Poat) has been most helpful in arranging a special birthday mini- break for my daughter. Her advice has been invaluable. She has such a nice friendly manner.

Sent by Norman Starling

A lovely lady, very efficient and friendly. No detail missed, Very professional.

Sent by David Gaydon

We would use nobody else. Always there to sort our holidays. The complete one stop shopping experience. Five star treatment. Thanks Natalie

Sent by Joanna Dewhirst

We can't fault the service we have had and the attention to detail that Natalie gives. The notes to say thank you for booking are a nice touch too!

Sent by Sharon Gillanders

Natalie has always sorted out our holidays to a very high standard. We can travel anywhere and know if we encounter any problems she is on the end of the phone or E-Mail. She takes into account your needs and budget therefore enabling you to have a wonderful holiday. I would like to thank her very much.

Sent by Mary Taylor

We would recommend Natalie without hesitation. Her knowledge and efficiency are excellent. She now knows the type of accommodation we like and her recommendations are always good. TC takes all the hassle out of organising travel. Recently a flight was cancelled due to snow, Natalie was abroad, her replacement contact with TC organised rebooking within an hour of our contacting her.

Sent by Joanne George

Natalie has been amazing organising two holidays now for me, I can’t imagine booking a holiday without her now.

Sent by Delyth Allen

Natalie is always prompt and efficient in dealing with travel queries and she has provided us with excellent service over several years.

Sent by David Flack

Natalie is always willing to assist with any questions and her vast knowledge of the travel industry ensures confidence in every part of the travel arrangements she provides.

Sent by Jayne Lethaby

Natalie is always helpful, informative and delivers a great service.

Sent by Jessica Shipton

Natalie arranged my wedding in Fiji, a holiday to the Azores which were both brilliant! She is now arranging my 40th birthday celebrations to Dubai!

Sent by Georgina King

Natalie is very caring and thorough, also very helpful when I'm booking our holidays, nothing is too much trouble. Thank you Nat.

Sent by David Williams

Excellent service - listened to our wants, gave us sensible options, and communicated clearly and quickly at all stages. Again.

Sent by Robert Dickinson

Friendly and professional service, prompt communication plus most helpful.

Sent by John Allen

Natalie is superb. So conscientious and friendly.

Sent by Susan Hosegood

Over the years we have recommended Natalie to several friends - speaks for itself!

Sent by Lucinda Garland

Natalie Poat is amazing and she organised everything beautifully. I cant recommend her or travel counsellors more.

Sent by Patricia Helyer

Excellent service every time we have booked through you.

Sent by Pamela Stevens

We use Natalie Poat for all but out simplest holidays. She is experienced, informed, efficient, and usually comes in under budget. Outstanding service as ever!

Sent by Marlene Richards

Natalie is the best, she always goes that extra mile to find the holiday we are looking for.

Sent by Carole Fawcett

Natalie responded brilliantly to our brief, giving excellent advice and everything was done professionally and efficiently. She was great to deal with, making the process simple and enjoyable.

Sent by Georgia Lay

Fantastically efficient and reliable service as always.

Sent by Jane Richardson-Bunbury

I would recommend Natalie Poat to anyone - she gives excellent and quick service.

Sent by Alex Caraffi

Natalie's service as normal was absolutely first class.

Sent by Julian Taylor

We have only had phone and email contact with Natalie. She has always been able to organize the breaks that. we want, tailoring our needs to what is available. She is instantly responsive, committed and gives us value for money. We have recommended her to several other people. Julian & Mary Taylor

Sent by Ann Spence

I have found Natalie warm, friendly, efficient and intelligent in all our dealings. We will definitely use her again and recommend her to others

Sent by Kim Gover

Excellent personal service. Natalie has really got to know what we look for in a holiday.

Sent by Siobhan Hutchings

Natalie, as always has been very patient and helpful with our bookings and always seems to find what we want, despite the fact that sometimes our needs can be challenging. We would always book with Natalie as she provides great service and is very efficient. Thank you Natalie:-)

Sent by Evelyn Little

Natalie has helped me with my travel plans for the past three years or so. Her service is second to none, in my experience, and I have in fact already recommended her to friends and family. I recently renewed my travel insurance with her (in fact I wouldn't have known this was due for renewal if she hadn't telephoned me to alert me!) and after the insurance certificate was finalised, she sent me a small thank-you card via the post! It's touches like this that make people like Natalie and her colleagues worth their weight in gold. She is most helpful with every aspect of arranging and booking a holiday and her friendly manner is greatly appreciated.

Sent by Katie Ellis

Natalie was fantastic. She was really patient and always quick to respond. We would definitely recommend her to all of our friends.

Sent by Christine Burnell

BRILLIANT! Nothing is too much trouble. Natalie always goes the extra mile to ensure we get just what we're looking for

Sent by Teresa-Ann Dugdale

I would most certainly recommend Natalie. She is so professional and nothing is any trouble. Well done Natalie.. If I could I would rate her much higher !

Sent by Vanessa Treloar

I've recommended Natalie to several of our family and friends and now they are all benefitting from her knowledge, experience and patience. Wouldn't use anyone else!

Sent by Elizabeth Burnett

Always exceptional service from Natalie. She always treats us as friends even after long periods between bookings. Such a lovely, helpful person and nothing is too much trouble.

Sent by Sarah Walsh

We have used Natalie Poat for the last 12 years , booking holidays to Australia , Thailand , Ski-ing , lots of sunny holidays & She is fantastic , thank you Natalie!!

Sent by Ian Daniels

Nothing is too much for Natalie. I have used Natalie in the past and her service has been second to none. I will not go anywhere else in the future

Sent by Lucinda Garland

Natalie Poat is so efficient, knowledgeable, totally capable. I don't know how I managed without her.

Sent by Martin Maule

As ever Natalie has efficiently guided us through booking our cruise with great care and helpful advice.

Sent by Robert Greyling

Holidays are fantastic, sourcing and booking holidays are boring and frustrating. Natalie makes the latter as easy and pleasant as the former. I no longer dread booking holidays, I look forward to going on them!

Sent by Neil Mattinson

Natalie is a very rare individual who consistently provides a very high quality service and always with a warm and comforting manner. Almost under promises but always exceeds in delivery.

Sent by David Gaydon

Natalie takes the hassle out of booking a holiday. Nothing is too much trouble for her and will sort everything out for you. What more do you need?

Sent by Jennifer Gratton

Natalie is helpful, efficient and speedy as well as always being happy and friendly. I would always use her to sort out my holidays because I know I can rely on her to attend to everything down to the very smallest detail and I have complete confidence in leaving all arrangements to her.

Sent by Shiamala Comer

Natalie is exceptional. Takes all the hassle out of my travel arrangements. Is courteous efficient and patient.

Sent by David Gillespie

Natalie delivered on our brief and guided us in the areas we weren't sure about. Her communication was always clear and she responded quickly to our questions. Where we had specific requests, e.g. use of air-miles etc., she successfully navigated the complexities on our behalf to get us a favourable deal. No hesitation is recommending Natalie's services to anyone seeking assistance to arrange their holiday itinerary - at our stage (booking completed, looking forward to departure), everything has been to our entire satisfaction.

Sent by Lynda Rostron

Always listens, helpful constructive suggestions and pleasure to talk to and deal with. People I have recommended to use Natalie have had the same experiences.

Sent by Cora Miles

Natalie Poat is so helpful and friendly and gives me a lot of confidence that my holiday arrangements will go as smoothly as possible.

Sent by Hilary May

Natalie is fantastic, nothing is too much trouble, she is so great to work with and we feel safe in her hands . Our trips are planned, organised and she does everything except pack my case !

Sent by Stephanie Stone

Superb customised service, mapped to my needs and requests. Natalie gets it right every time!

Sent by Ronald Platt

Natalie went way beyond the expected service levels for our Iceland trip. Superb customer service.

Sent by Edward Medlicott

We have booked our holidays with Natalie Poat several times and always receive super-friendly, top quality, fantastic advice and efficient service. Thank you, Natalie. We look forward to speaking to you again soon! I am also recommending you to friends and family all the time.

Sent by Paula Turner

Very pleased with the service from Natalie - makes you feel happy, very friendly and approachable

Sent by James Auton

Excellent help as always and quick to respond to questions. Would recommend to anyone.

Sent by Kathryn Lock

As usual Natalie put together a brilliant holiday! It was a complicated trip with continual changes and questions but Natalie always makes it uncomplicated my end and sorts everything out quickly and efficiently. She's a star!!

Sent by Elizabeth Cinnamon

Natalie has been so responsive throughout the process of us working out our big trip to New Zealand, and Isis also able to answer al our queries knowledgeably, as she has personal experience of travelling in New Zealand herself. Overall, it has been an excellent service so far - let's hope that the holiday lives up to expectations!

Sent by Percival Norton

As always the service received from Natalie is exceptional I always recommend the service you provide

Sent by Siobhan Hutchings

Natalie works really hard for us. We have certain requirements for our family holiday due to disability and Natalie takes the time to fulfil each and every one of them. We would not book with anyone else. I would always recommend her. Keep up the good work Natalie! :-)

Sent by Kevin Prescott

Great service. As a busy working family we just didn't have the time to search all the different booking options. It was important to get it right as our holiday will be a one off and have saved and looked forward to it for many years.

Sent by Julian Taylor

A good experience with Natalie. Always looks after our interests. A number of very successful vacations.

Sent by Jayne Williams

As always the service is excellent, fast and efficient, giving great choices taking account of the needs and wishes of your customers.

Sent by Robert Peto

Charming, efficient and above all patient!

Sent by Janet Ferguson

Natalie always offers a well researched and incredibly efficient service saving us hours of time in lengthy internet searches.

Sent by Angela Baker

Natalie is just brilliant. I can't recommend her highly enough!

Sent by Caroline Towells

Absolutely First Class service provided by Natalie, as always. Whether it's something "last minute", or planning further ahead, Natalie never fails to deliver and is always willing and able to provide answers to any of my (usually many!!) questions! I wouldn't book with anyone else and always recommend Natalie to my friends and colleagues (as my family already uses her services as well!). Well done again and thank you for all your help.

Sent by Donald Pettit

Such a pleasure to have an efficient and cheerful person to speak to whenever the need arises.... for the second year running.

Sent by Teresa Dugdale

Fantastic service and no effort needed on my part. Natalie is not my travel advisor.. I feel like she is a friend I have always known I give 10... I would give 20 ! Thank you Natalie and well done again .

Sent by Ben Tucker

Really quick to get back to my initial email, found my flights at great value in a no time at all and was super helpful, friendly and proffesional throughout which made it extremely easy for me. Thank you!

Sent by Julian Gostling

Natalie is simply great, we book all our flights through her for private and business alike. great service

Sent by Evelyn Little

This is the second time I've used Natalie Poat of Travel Counsellors. She has done the most amazing job for me on both occasions, in a most friendly and helpful and efficient way. She has emailed me, and/or phoned, whenever I've had a query regarding my plans and this personal touch is worth its weight in gold. I couldn't have planned either trip without her help. She even sent me a small personal "Thank You" card for giving her the business. What a nice touch!!!

Sent by Jan Saunders-Singer

Always pain free as we sometimes have some complicated bookings that are otherwise extremely difficult with online booking sites.

Sent by Peter Anyan

Fantastic service and advice to help achieve the perfect holiday!

Sent by Julian Oaten

Have already recommended Natalie and I would score her 11 out of 10 if I could. She was brilliant.

Sent by Barry Simkins

As always, Natalie goes above and beyond to ensure everything is as smooth as possible. And when you have a memory like mine! Her assistance is invaluable.

Sent by Shaun Harris

I and several of my family and friends have used Natalie for many trips and flights/ Natalie has always been incredibly prompt and makes the process easy by offering advice on all aspects of the trip. In this day and age where talking to a human is almost impossible she adds a personal touch that you simply can't get from a computer and her prices are always competitive. 10 out of 10 without a thought.

Sent by Raymond Waterman

We can always and I mean always rely on her for first class service. and that is why we keep coming back to her. We have passed her name on to other people and they have been very happy with the service they received.

Sent by Janet Leyshon

Going through Travel Councillors for our travel arrangements means our sense of holiday starts the day we hand over our wish list to our local agent Natalie, every detail is carefully planned, documents all completed, all we have to do is turn up, it just does not get any better than that. After you have booked once Natalie has everything on file so next time is even easier.

Sent by Lynn Spence

You just won't find anyone better - Natalie is the one who goes the 'extra mile' to make sure that she understand exactly what you want, whether its by email, telephone conversations or whatever, and then gets you 'exactly what you want'..........

Sent by Simon Penny

I have already recommended Natalie Poat to many of my friends and relatives. She provides an excellent service with efficiency, courtesy, professionalism and much more. She goes beyond the call of duty. I cant understand why people would go elsewhere.

Sent by Collette Stadler

Fabulous and personalised travel counsellor, and a jolly nice lady!

Sent by Susan Perks

Natalie takes all the stress out of booking and I feel reassured that with her I'm Getting the best for me. Also really encouraging that you have a 24 hour help line!

Sent by Janet Auton

Natalie has been outstanding, nothing is too much trouble. She listens and I'm sure would move mountains for you if she could :) Fantastic service and very friendly.

Sent by Michael Vale

As always, Natalie at Travel Counsellors responded to my somewhat late holiday booking request quickly, efficiently, and provided a holiday matching exactly our requirements, Thanks.

Sent by Simon Caraffi

Natalie always responds quickly and with great insight, grasping what we are looking for immediately and producing brilliant options - especially when we're not entirely clear what we are looking for! I'd recommend Natalie to anyone and have recommended her to many.

Sent by John Anderton

We do often recommend Natalie to family and friends alike. Before I recently retired, the company would use her wherever possible. Natalie always makes herself available and goes the extra mile. She is keen to please and looks for special deals. She is always our first choice when considering any holiday.

Sent by Andrew Dodd

Natalie has always been most helpful and even now although we live in South Australia she continues so to be

Sent by Margaret Hobbs

Natalie worked hard under a lot of pressure and mind changing, with no complaints!! She had to change some of our arrangements but it's all done with a smile and everything is now I booked and we have written confirmation of all our schedules. Everything she has planned for us looks amazing and we are looking forward to our trip in September/October.

Sent by Paul Fullbrook

Natalie provides a fantastic service from start to finish, with nothing being too much trouble, and has the answers to all the questions I ask or was thinking of asking!

Sent by Peter Lancaster

We have used our Travel Counsellor on previous occasions, and everything is just perfect.

Sent by Mary Randle

Natalie is always helpful, knowledgeable, friendly and you can have confidence in booking through her.

Sent by Sarah Williams

Natalie always goes out of her way to find exactly what you want from a holiday, nothing is ever too much trouble. Travel Counsellors offer an excellent personal service.

Sent by Joanne Ross

Natalie is lovely, very helpful, easy to talk to and understood our needs. We will certainly use Natalie again and will recommend her to our friends. She found our holiday at the time we wanted and the right price and kept us updated all through.

Sent by Joyce Phippen

Natalie has always been extremely helpful and has tailor-made our holidays. We are looking forward to our Canadian trip, which she has organised brilliantly.

Sent by Susan Arnold

Natalie has been absolutely brilliant. Thank you for taking all the worry away from us.

Sent by Laura Passmore

Natalie is amazing at what she does makes life so easy for us to book our holidays! Always gets everything spot on!

Sent by Paula Passmore

Brilliant service offering different price options.

Sent by John Humphries

I have found Natalie most helpful in every way. Nothing is too much trouble. Natalie has just booked my annual trip to Australia and she also obtained my visa. Words can't explain my regards for her and Travel Counsellors for the way Natalie conducts her business. Don't know what I would do without her. Well done Natalie.

Sent by Denise Passmore

Natalie always goes that extra mile to make sure you'll have a lovely holiday!

Sent by Aaron Biggs

Great service...friendly, quick and helpful, what more can I ask for, thank you!

Sent by Valerie Vicary

We always receive helpful and friendly service from Natalie and recommend her to people we meet both home and away.

Sent by Siobhan Hutchings

I'd score Natalie 20/10 with the amount of effort and time she puts in to arranging our family holidays. I know how hard she works and all her efforts are very much appreciated. One of the biggest things, is receiving the luggage tags with the flight details already completed. Without this "simple" task done, I've stood at check-in before now in the queue filling these out. Natalie's attention to detail is second to none. Well done Natalie. :-)

Sent by Margaret Jones

Natalie gave us so much help and advice on booking our flights, nothing is too much trouble ., and Natalie is always very cheerful and reassuring . I cant speak of her highly enough. Thank you Natalie.

Sent by Janet Ferguson

Natalie has so much subject knowledge and is incredibly efficient. And she is lovely to deal with too of course!

Sent by Percival Norton

Listens to what you are looking for in the holiday (which in this day and age is a great asset to the client) and goes to great length to achieve your requirements.

Sent by Janet Waterman

We have alway dealt with Natalie and found that she is brilliant. She goes beyond what is expected and always willing to help. We're on holiday at the moment in a hotel she recommend and it's great.

Sent by Julian Taylor

Natalie was able to effectively charm two prevaricating retired people and deal with their never ending questions. This was real customer service.

Sent by Michele Paviour

Natalie is always so happy to help and nothing is too much trouble for her. It is peace of mind for us booking with Travel Counsellors as we know everything is done and sorted for us.

Sent by Amy Hamlett

Natalie has been so helpful delivering a fast efficient professional service, even though we have been hard customers to deal with - changing our minds about dates and destinations she has come up with suggestions to suit every time!

Sent by Alison Darwell

I have used Natalie before and have already recommended her to friends and family! She is very thorough and patient. My son is autistic and she is always very obliging with looking into the best options for us.

Sent by Mary Grayer

The service Natalie Poat has given me has been outstanding. Prompt reply to my initial email and from then onwards she has been very professional but at the same time approachable and I am looking forward to everything she has booked for me. It all happened within the week, quotation, booking and payment. Excellent.

Sent by Michael Uppington

Natalie Poat has arranged our holidays for a number of years. I have found her cheerful, very helpful and very efficient. When I was employed as a middle manager, I found that women were usually good at "multi tasking" and Natalie excels at this. Her attention to detail is first class and over the years I have recommended her to various people. I consider Travel Counsellors to be very fortunate.

Sent by Jennifer Vickery

Natalie is absolutely wonderful and so helpful our family love her to bits and wouldn't be without her. Our trips are now much more relaxed, we have total reassurance with Natalie taking care of everything for us. Thank you Natalie:-)) & Thank you so much for giving me the opportunity to tell people :-)) Yours truly Jenny

Sent by John Anderton

Natalie always goes the extra mile and seems to work extremely long hours to satisfy our needs. She is very friendly as wel as businesslike at the same time. Nothing is too much trouble for her. I use her for both personal and business requirements and recommend her to friends and family alike.

Sent by Audrey Price

Natalie, as always, was brilliant she is so knowledgeable and always willing to go that extra mile to ensure the holiday is the best it can be. She takes the worry out of having to get it right yourself!

Sent by John Gratton

We think of Natalie as a friend. She is helpful, knowledgeable and sorts out our holidays and any queries we may have in double quick time. We know she is always on hand to help - we wouldn't be without her.

Sent by Alvin King

Whatever you ask Natalie to do is done professionally.

Sent by Ruth Jones

We've already recommended Natalie to several friends and family as she is always friendly and knowledgeable and quickly finds us a good deal on the holiday we're looking for.

Sent by Hannah Slade

Natalie is brilliant and was very efficient and thoughtful when considering the needs of our first family holiday abroad.

Sent by Patricia Petrie

Nothing ever seems too much trouble - always impressed by her friendly and professional manner.

Sent by Teresa-ann Dugdale

I would score higher if I could. Natalie gives a personal service for sure and nothing is impossible for her to deliver... Well done! I will recommend her to any of my friends because I know the service she will give will be over and beyond her duties.

Sent by Valerie Vicary

Excellent service as usual. Promptly dealt with all queries. Suggested a holiday that could be the highlight of the year.

Sent by Lyn Edwardson

Really lovely experience. We're not the easiest of customers but Natalie found us exactly what we asked for and was never unhappy about our being high maintenance. We will definitely use Natalie's services again.

Sent by Sarah Walsh

Natalie is fantastic, we have used her for the last 10 years, from sunny holidays to skiing, to long hauls, never had any hiccups. All accommodation recommended has been first class. We would highly recommend Natalie, and have put many people her way.

Sent by Paul Morgan

Natalie provides excellent bespoke service. Always has an eye for attention to detail, knowledgeable and provides us with good communication on whatever plans we are looking at. Why would you want to go anywhere else?

Sent by Lynda Rostron

Yet again a really friendly helpful service from Natalie. She feels more like a friend.

Sent by Caroline Towells

I cannot rate the service I've received from Natalie Poat highly enough! Her expertise, knowledge and fast, efficient service have been absolutely invaluable to book my MD's forthcoming business trips to China and India. Nothing has been too much trouble, even when changes were made at the last minute. I couldn't have organised these trips without her! I'll certainly be using her services again in the future and will not hesitate to recommend her to others.

Sent by Kathryn Lock

Natalie is an amazing travel agent! She is so kind, friendly and patient as we are always throwing her complicated trips and change the criteria all the time! Her holidays are always so well planned and when you book lots of things in one trip that's such a relief. She is full of good ideas and advice. We use her for everything and I have already recommend her to friends.

Sent by Louisa Medlicott

Natalie is amazing! She is super efficient and always organises the best holidays for us. She takes the hassle out of everything and finds great deals. I love the special touches such as fiilling in our luggage labels. I have already recommended her to lots of friends and family and will continue to do so!

Sent by Mandy Haw

As usual Natalie has always given LDA Design a first class service. She is extremely efficient and very helpful when giving advice on various flights, hotels and car parking. We are always confident in leaving things with Natalie to book and confirm and nothing is too much trouble for her.

Sent by Barbara Dymmock

Natalie is a wonderful person to deal with, this is the second time she has helped me with bookings to new Zealand. Natalie is a real asset to your company.

Sent by Helen Lye

Natalie has terrific knowledge of so many varied holiday destinations. She is always interested and up beat, ready with suggestions and amendments. Nothing is too much trouble.

Sent by Sally Moran

Natalie consistently provides an excellent service. She has helped me with my travel arrangements for several years and I have recommended her to friends who are also delighted with the service she provides. Natalie is consistently cheerful in her approach which is uplifting for the client! She is very patient dealing with my queries about possibilities for flights and other integrated parts of holidays and travel arrangements. I will continue using Natalie's services for the foreseeable future. Thank you Natalie!

Sent by Peter Lancaster

Natalie has done us proud again, her attention to detail is second to none, I would not have any hesitation in recommending her to my friends or colleagues.

Sent by Tina Board

I am so impressed with Natalie and the service she provides, I will definitely be using her again!

Sent by Rollo Clifford

Natalie Poat is thoughtful, diligent, patient and excellent value: I would and recommend her to all my friends.

Sent by Trevor Clarke

I have used Travel Counsellors (Natalie) for many holidays and always found them very good and professional.

Sent by Helen Whyte

Natalie is absolutely amazing. We have booked so many holidays with her help over the last few years and they just get better! We have recommended so many of our friends to her and only today we heard that she has booked some friends on a fantastic South African adventure and they leave next Thursday! That takes some doing! Looking forward to our next adventure on Tioman island next month and I am sure it will be as fantastic as ever. Thank you Natalie.

Sent by Vanessa Treloar

Natalie Poat is fantastic and so patient with us when we are unsure where in the world we would like to go. We recommend her all of the time to friends and family.

Sent by Ann Green

I can only say that Natalie goes far beyond the normal call of duty. She is fantastic and shows what a good company Travel Counsellor is.

Sent by Philip Bowden

I have dealt with Natalie in the past and have already recommended her to several people. Some of which have already booked holidays.

Sent by Kathryn Lock

I would not hesitate to recommend Natalie, she has been fantastic for our travel needs! She always goes above and beyond!

Sent by Terry Norton

I will always use Natalie for all my holidays. Personal time in very important to me so I want the best. I give Natalie all my requirements and she always delivers no matter how big or small they are. She is a credit you your business and I recommend her to all my friends wishing to book holidays.

Sent by Clare Lloyd

It is always a pleasure to speak to Natalie. Nothing is too much trouble and everything always go to plan. She provides a 5 * service.

Sent by S Hutchings

Nothing is ever too much trouble, no matter how big or small the request. "Leave it with me" are words I hear Natalie say and I know I can. We are not a straight forward family and have extra needs. Natalie takes care of all these in a very professional and efficient manner and just leaves me looking forward to a much needed break.

Sent by Sharron Taylor

Thank you for providing a really excellent service - and its not often that I'm moved to say that as I have such high standards! It's always a challenge to do this stuff - the stuff that we know we should, but never seem to get around to! Will certainly come back to you in the future. (I forgot to add that I shall also be recommending you to friends)!

My Videos

38 years in travel!

30/05/2024

From new entrant working for a high street travel agency, via resort representative to business owner the last 38 years have been a blast!

Ice Cream fun in Istanbul!

16/05/2024

Buying an ice cream in Istanbul is a real experience!

It's a numbers thing...

26/07/2023

Celebrating 20 years as a Travel Counsellor

Inspiration for your next holiday

05/08/2021

If you are still planning your next holiday whether it be for 2021 or 2022 this video is a great source of inspiration

TC New Hotels

17/07/2021

The world may have been on hold but we have been busy adding some stunning new hotels to our portfolio.

Postcards

30/04/2021

Relive some travel memories with this great video - my husband said it made the hairs on the back of his arms stand up! Enjoy!

5 Reasons to book your travel with me!

30/04/2021

Trusted Travel - our reviews on TrustPilot speak for themselves but this short video highlights 5 good reasons to book your travel with me...

We create!

30/04/2021

This is what holidaying is all about....

Sandy Lane Hotel, Barbados

30/04/2021

Luxury hotel Sandy Lane celebrates its 60th anniversary this year. For more details of their never before seen offers give me a call on 01643 888220

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Messing about on the River...

04 May 2021

I guess I should have entitled this blog messing about on the canal, but it does not have the same ring to it. I have been on two narrowboat holidays in my life, and I can't work out why I have not taken more of this type of holiday as on both occasions I have had a fabulous time. Some of my memories of the first time are a little hazy as it was over 25 years ago but I will always remember my mo

A December break - Mousehole or Mogan (Gran Canaria)

06 January 2021

Most people seem to think that December is all about getting ready for Christmas and it is often overlooked as a month to travel but it can result in a great value trip when resorts are often a little quieter than they are in the summer months. A short break before the festivities start can be just the tonic. I originally wrote this blog for my Facebook page contrasting the two breaks that I took

The Rocky Mountaineer - Vancouver to Banff

09 May 2019

My journey started with an Air Canada flight from Heathrow to Vancouver where we were hosted jointly by the Vancouver Tourist Board and Rocky Mountaineer for a fun 48 hours in this wonderful city. I had last visited in 1992 but apart from some newer buildings and a few extra activities, very little had changed and it was great to go back to Stanley Park, Capilano Suspension Bridge park which now

Club Med Val Thorens Sensations

17 December 2018

When I won a place on this Club Med educational ski trip to Val Thorens I was delighted as it meant I got to ski for a weekend and to find out more about the great product that Club Med offer. We flew to Geneva and it was 2hr 30-minute transfer to the resort. The welcome was warm and well organised with our room keys and lift passes waiting for us. We were escorted to our rooms which were warm

Picos de Europa - a motorbikers dream trip!

25 July 2018

My husband Tim is a keen motorcyclist and has visited the Picos de Europa in northern Spain with his biking buddies on numerous occasions and I decided it was time I found out what all the fuss was about. We took the 25-hour Brittany Ferries crossing from Portsmouth to Santander on the Pont Aven. It is a long sailing but there are plenty of facilities on board including a pool, cinema, lounge,

St. Kitts & Nevis - living the Caribbean dream!

26 May 2018

My holidays for the last few years have taken on a bit of a Caribbean theme and 2018 was no exception with a last minute trip to Saint Kitts & Nevis. These lovely islands just 10 minutes apart by water taxi could not be more different. St. Kitts with its deep water harbour and Georgian fort and scenic railway long popular with cruise ships seems a world away from sleepy Nevis with its converted

4 nights, 2 islands!

26 May 2018

The Maldives have been on my list of must-see destinations for a long time so when I got the chance of a short visit I jumped at the chance. First stop was Atmosphere by Kanifushi an island in the Lhaviyani Atoll just a 30 minute seaplane transfer from Male Airport and what a great way to arrive. The scenic flight afforded great views of the resort as we came into land. The welcome was like not

Ras Al Khaimah - the new kid on the block!

26 May 2018

When I suggest the resort of Ras Al Khaimah to clients I am often met with the word "where"? Well I can tell you that it is one of the seven Emirates and depending on traffic some 45 minutes from Dubai but in many respects a world away. Ras Al Khaimah is much more laid back than its high rise neighbours focusing more on the beaches and adventure based activities which it is promoting. It still

Dazzling Dubai

26 May 2018

I have been lucky enough to visit Dubai on many occasions. My first visit was in 2004 when I went on an educational visit that also included Abu Dhabi and Qatar and at the time it was like nowhere else I had ever been before and much has changed between then and my latest visit in 2018. We saw a lot of hotels some of which no longer exist but we still managed to get a real feel for the place. We e

Peru Adventure with Exodus

19 October 2017

We flew non-stop to Lima with British Airways landing in the early evening. Our first hotel the Antigua Miraflores is a traditional hotel hidden among the high rise buildings, a real gem of a hotel. Day 2 We drove an hour south to Pachacamac for a visit to the museum, pyramids and temples of Inca and pre-Inca civilisations before heading down the coast to Paracas. The San Agustín Paracas ho

Jamaica

22 June 2017

When it was announced last November that one of the choices of destination for our Gold Conference was Jamaica, I jumped at the chance to go. This Caribbean island has long been a favourite with tourists across all sections; from the budget traveller to the great and the good of the music industry and even royalty. We flew in to Montego Bay, just a short transfer from our accommodation at Ha

Antigua

03 May 2017

If you are not familiar with it Antigua (and its sister island Barbuda) are islands in the Caribbean just an 8 hour flight from the UK making it popular with winter sun seekers. With 365 beaches to choose from and steady winds it is a favourite of beach lovers and sailors alike. Families and couples looking for relaxation and a little luxury are well catered for with many beautiful hotels and v

Harmony of The Seas!

28 May 2016

I am extremely lucky to do the job that I do and the trade launch of the new Royal Caribbean Cruise ship Harmony of the Seas is an great example of this. The best way to give you a flavour of the fantastic things you can do on board the biggest cruise ship in the world is to tell you how I spent my day.... 8am - 10am start the day with a session in the gym or in my case the spa with a Seawee

Carnival Dream and Louisiana

18 April 2016

Having never been on a large cruise ship for more than a night I jumped at joining this great educational on the Carnival Dream. The fact that we had two nights in Louisiana before the cruise was a fantastic start. After flights with Delta through Atlanta (there is no direct flight to New Orleans yet) our first night was in Lafayette at the Homewood Suites which had very large suite style rooms

Sublime Seychelles

19 October 2015

I have been lucky to visit the beautiful islands of the Seychelles twice and on both occasions the trips have exceeded expectations. The visit was arranged by the Seychelles Tourist Board in conjunction with our local agents and was a great mix of hotel inspections and time getting to know the islands. My first trip was in 1992 and my husband and I did a couple of the excursions that were in

Cancun, Mexico

31 May 2015

When my husband Tim heard that the 2015 Gold Conference was to be held in Mexico he decided he would like to join me but refused to go just for the official 4 days so we added on a few extra days in which to explore the are under our own steam. We stayed at the 5 star Secrets the Vine which offers the AM Resorts all inclusive "unlimited luxury" concept. It is a beach front hotel with 4 pools, 6

Courchevel, Les Trois Vallees!

31 May 2015

I have been lucky enough to have been to Courchevel a number of times as my husband's cousin has an apartment on the outskirts of Courchevel 1650 where we can virtually ski in/ ski out which is great but at Christmas we decided to opt for a chalet hotel where we would be in the company of others. The chalet hotel is a great concept with all the advantages of a chalet - a hearty breakfast, aftern

Surprising Sri Lanka

18 October 2014

Sri Lanka had been high on my wish list after I had an educational visit cancelled in 2005 so I was really looking forward to my visit. It was great to arrive and depart in style with Business Class flights courtesy of British Airways. The flights to Colombo make a quick touchdown on Male in the Maldives in both directions which makes for interesting viewing during landing and take-off. On a

Universal Orlando

07 June 2014

Ok, so I have to put my hands up and say that this was a trip that I was dreading as I am not someone who is great when it comes to crowds and have never been a great fan of rides and theme parks. But I have to be honest and say that I actually enjoyed myself. I guess part of this came from staying in the delightful Loews Portofino Bay Hotel which is one of the onsite hotels at Universal. The prop

Sensational St Lucia

12 April 2014

When we visited St Lucia in early March 2014 the island had been on my "to do" list for a while as it seemed to have so much to offer. We were not disappointed. We flew from Gatwick with Virgin Atlantic and took a short helicopter transfer to Castries which afforded a great view of the island. Our hotel, the 5* Capella Marigot Bay (formerly Discovery), was a short drive from the airport on the

Riviera Travel - River Cruise - The Danube from Budapest to Vienna

23 November 2013

Having been on a number of different styles of cruises I jumped at the chance to take a river cruise. Riviera are market leaders in the river cruise market with a range of 4 and 5* ships sailing on the Rhine, Moselle, Main, Elbe, Rhone and Seine as well as the Danube. I sailed on the 5* Lord Byron and she was delightful - if a ship can be described this way! At 110 metres long she carries a max

Talking Turkey

23 October 2013

I have been very lucky and visited Turkey twice in the last two years. In June 2012 I did a week long gulet cruise with a group of friends and family. The cruise took us from the pretty marina of Gocek as far as Olu Deniz and Fethiye calling at deserted islands and beaches along the way often in the company of dolphins. The cabins were very comfortable and the crew very friendly and efficient -

Mystical Morocco

15 July 2013

In need of a break after a busy couple of months, Tim and I decided to jet off to Morocco for a few nights of winter sun and we were not disappointed. Instead of the regular city break to Marrakech or a beach stay in Marrakech we opted to split our four night stay equally between Marrakech and the Atlas Mountains as neither of us are really what I would call "city people" and this was a great c

San Diego to Chicago including Route 66

15 July 2013

We started with a couple of days in San Diego sampling the delights of this great city with an Old Town Trolley Bus Tour, Seal and Dolphin Tour and a lovely walk along Mission Beach to stretch our legs. We then took the Pacific Surfliner (Amtrak) to Port Huneme just north of Los Angeles to collect our bike. On day 1 we were joined by Tim's cousin Stuart and his wife Julia and headed down th

Abu Dhabi

28 May 2013

I have been lucky enough to visit Abu Dhabi twice in the last nine years - firstly back in 2004 on an educational trip where I really only saw the hotels we were checking out and more recently on the Gold Travel Counsellors Conference where I got to experience a lot more. Abu Dhabi is a great destination in its own right or as a stopover when flying with the award winning national airline Etiha

Tromso to Trondheim - in search of the Northern Lights!

27 May 2013

Our first stop on arrival in Tromso was the Rica Grand Hotel overlooking the waterfront so we could drop our bags off before a quick ship visit to the Midnatsol, the sister ship to the Trollfjord which we were to join later. The ships are identical apart from the colour scheme with Midnatsol using yellows and reds and the Trollfjord more muted in greens and blues. The ships have a selection of cab

Paphos and the Troodos Mountains

27 April 2013

In April 2013 I was able to visit the wonderful island of Cyprus for the second time (my first was with my family in 1990). The trip was hosted by Aegean Airlines, The Cyprus Tourism Organisation and Constantinou Bros Hotels and I would like to say a big thank you to all concerned for their wonderful generosity and hospitality to myself and 18 colleagues. We flew from Gatwick and the Aegean fli

South African Sojourn

05 June 2012

Our trip began at the One & Only Hotel in Cape Town where our room overlooked both the Marina and Table Mountain. The hotel is a short walk to the V&A Waterfront, a great place for shopping, eating or watching the world go by. The city sightseeing bus set off from just outside our hotel and took in all the major sights, while offering interesting commentary. We took in Table Mountain, taking a rid

Fiscardo, Kefalonia

19 September 2011

I don't know anyone who has ever had a bad word to say about Kefalonia so when we were deciding on a destination for a last minute holiday before Alistair disappeared off to university it seemed like the ideal choice. We certainly were not disappointed. Fiscardo, our chosen resort, was picture perfect being one of the few areas largely unaffected by the earthquake that hit the island in the 19

Naturally New Zealand

13 June 2011

I was lucky enough to spend two whole months touring New Zealand with my family (husband Tim and son Alistair) during November and December 2006. We covered most of the major sights on both the North and South Islands during this time and have some amazing memories. We started our adventure in Auckland staying in the very centre of the city and spent a few days exploring the city including the

Awesome Australia

13 June 2011

I have been lucky enough to visit Australia twice in my life so far. The trips were very different as the first one back in 1987 was on my own and I spent time with friends and family mixed in with some time on my own exploring. I started my trip with a stay in Perth with old friends of the family and they showed me around Perth and accompanied me on days out to Rottnest Island, Freemantle, Ma

Tantalizing Tasmania

13 June 2011

I was lucky enough to spend just over a week in Tasmania with my family (husband Tim and son Alistair) as part of our round the world trip in January 2007 and to be honest the eight days we had there was just not long enough to do the island justice. We landed in Hobart where we picked up our hire car and headed straight out towards Port Arthur which is famous for its convict settlement. This i

Lech

03 January 2011

Despite having been a skier for over 20 years my husband had never been to Austria so I decided that it was time to rectify this and Lech was chosen. Lech has been described to me a as the resort the Courchevel aspires to be but never will be, and as Tim has been to the Three Valleys on numerous occasions it seemed a sensible choice. The only draw back was that as we wanted to stay in a Chalet H

Bountiful Bonaire

04 December 2010

I think it would be safe to say the biggest reaction I had from people when I told them I was going to Bonaire on holiday was "Where?" Well it is in the Dutch Caribbean (formerly the Netherlands Antilles) around 70 miles off the coast of Venezuela. With its sister islands Aruba and Curacao it makes up the ABC Islands and from January 2011 will be solely using the US Dollar. We flew from Bristol vi

Las Vegas & beyond!

21 July 2010

In June 2010 I was privileged to attend the Gold Travel Counsellors Conference in Las Vegas staying at the Encore at the Wynn. I must confess that not being much of a gambler or a city person I was not as excited as you might expect but I was very pleasantly surprised. Las Vegas was not as tacky as I had expected and in fact the hotels and shopping were something that needs to be seen to be believ

Muscat, Oman

24 November 2009

I have been lucky enough to visit Oman twice this year, once on the Gold Travel Counsellors Conference in June and again with my family over the October half term holiday, and had a marvellous time on both occasions. In June we stayed at the Al Bastan Palace Intercontinental just out side Muscat at Al Bustan. It is a very impressive hotel located on a lovely beach and I would have considered re

Chinese Cracker!

14 July 2009

Having visited many areas of the Far East, China has always been high on my list of countries to visit and I was delighted when I was awarded a place on an educational trip to the country. We had four days in Beijing which allowed us to visit many of the sights including the Temple of Heaven - I loved the grounds the best, as groups of local people gather to sing songs together and play unusua

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