Fabulous service from a very knowledgeable lady ❤️

Natalie put together an amazing adventure that we are looking forward to. Very happy with her service and would definitely recommend.

Natalie is amazing - so positive and knowledgable

Natalie thank you - you have always exceeded our expectations. We’re not easy customers, often unclear and changing our remit! Your patience and attention to detail I are hugely appreciated. You have always come through for us, and helped to make our travels an absolute pleasure

Natalie has been absolutely wonderful in organising my flights to New Zealand, both for the flights themselves and the transport arrangements to the airport. I certainly could not have done it myself. Thank you Natalie.

The care Natalie has given throughout, especially with the continuing weeks of US driven unrest in the middle east , has been exemplary. Thankyou

Very efficient, knowledgable and friendly counsellor. Would thoroughly recommend wherever you’re looking to travel

It had taken my husband and I weeks of fruitless discussions to decide on where to go in Venice! We called Natalie and within 2 hours all was booked and paid for!! Thank you again Natalie for saving our marriage yet again 🥰😘

Communication was excellent, questions answered promptly. Booking was simple!

Natalie plans my whole route and takes the stress out of travelling. Excellent , goes above and beyond

We have known Natalie for many years now and she has always been friendly and very engaging with finding us our perfect holiday. And also helped above and beyond when we had issues with flights. We can’t recommend her and her team highly enough. Thank you.

Natalie takes all of the hassle out of organising our holidays. She always responds quickly to emails and sorts out our bookings considerably quicker than I ever would!

A huge thank you to Natalie who is always fantastic before, during and after our holiday. She takes away the pressure, worry and frustration of having to make all the arrangements ourselves leaving us to look forward to our holiday, she thinks of everything we would not think of which makes all the difference and is always there if we need her. For us she is definitely the holiday ’Go to’ person and a great ambassador for Travel Counsellors.

We have already recommended Natalie to family and friends and we all love the service provided by Natalie. She has a wealth of knowledge and travel experience, incredibly efficient and responsive to queries and adjustments. Everyone should have a ‘Natalie’ in their lives!

Natalie has been our go to for Holidays for many years. It’s one call and you know you are going to be taken care of. It takes the pressure off and you can look forward to the holiday knowing everything is done properly. This year she reminded us our passports were out of date which I thought would cause problems to get it done in time for the holiday but with her talking me through the process I managed to do it online and our passports were back in 10 days. That’s Natalie for you and going the extra mile to make the booking and holiday easier.

Natalie is incredible! I've recommended her to family and friends before, and I wouldn't trust anyone else as much when it comes to planning holidays and creating unforgettable memories.

After a comprehensive conversation, Natalie anticipated my choices of accommodation and tours, and sent options to me very promptly. She's been thorough and professional, in the most friendly way. I'd heartily recommend her.

Natalie has been fabulous with her knowledge to help us book our next holiday. Communication has been wonderful and she is always on the end of the telephone for any support we need.

Excellent service, i have not used anything like it before for booking work trips. I hope i never need to go back to doing it myself!

Natalie was patient in dealing with what is an unusual and complicated holiday. She also came up with alternative suggestions and approaches. There was no pushiness or hard sell, she made achieving the best for myself and my disabled son a priority.

Natalie and her team are excellent giving as much care on just providing travel insurance to organising a holiday. I wouldn't go to anyone else now.

Natalie was unavailable this time, but had fantastic help from her colleague, Jo. So patient with our changes as travel plans developed and so easy to get everything organised. A delight to deal with. Thanks

Natalie is knowledgeable, efficient, quick to respond, personable, friendly and goes the extra mile. We have no hesitation at all and frequently recommend her to our friends and family.

Natalie worked hard with emails pinging back and forth to Australia and coping with the time difference and any confusion, but she eventually sorted out a dream adventure for me. Thank you very much Natalie - you're a star.

I always receive the very best service from Natalie even when the trip is complex to pull together as this one was - she always goes above and beyond and is speedy, thorough, friendly and professional - thank you so much.

Natalie is the best. She is friendly, knowledgeable, quick and always helpful. She has assisted us since 2011 on several holidays and we would not hesitate to contact her again if and when we need help with organising holiday flights, accommodation, car hire and anything else.

Natalie is amazing, so helpful and friendly and always finds the right solution!

Working with Natalie and her colleagues I've had an efficient, relaxing and personal experience booking my trip. I've enjoyed the personal touches that Natalie provides and professional connection throughout the experience. Thank you Travel Counsellors, I will continue to recommend you. With my appreciation, Jo

Amazing, can't believe how quickly and efficiently everything was organised. Have already recommend to friends.

Natalie is always on top of her game, I never have to chase, and when I do retuned Natalie’s calls she is either always there or quick to respond. Thank you Natalie

Natalie has been extremely communicative, the whole process of booking a complicated travel schedule has been handled perfectly, thanks.

Natalie always goes the extra mile, great attention to detail. I wouldn't think of going abroad without her!

Natalie is brilliant. Always ready to help with any problem big or small , nothing is too much trouble and she is always cheerful. She makes the whole experience of booking a trip a breeze for her clients.

Natalie, as always, arranged the perfect holiday for us, she thought of and sorted everything so that our time away was as stress free as it possibly could be. She is a wonderful ambassador for Travel Counsellors and I would certainly put my trust in her wide knowledge and friendly advice when booking any holiday as she will always go that extra mile to make sure that the miles we travel are the very best and enjoyable that they can be.

Natalie has always been so helpful and supportive when booking holidays and trips. Nothing is ever too much trouble and this is a great comfort when planning time away. I know everything will be taken care of and I needn't worry about doing anything myself! Thank you Nat!

She is a fantastic travel organiser l would definitely recommend her to anyone booking a holiday We wouldn't book with anyone else

We have always received excellent help support and advice from Natalie and consequently have had some amazing holidays. We've been together through good times and bad. We recommend her to all our friends.

It was almost as if Natalie was with us in New Zealand ensuring that everything ran like clockwork.

Natalie is very response, polite and professional - it says something that we have just booked our second holiday with her for next year and have used her countless times in the past - I would thoroughly recommend her services to anyone!

Brilliant service and communication. We were struggling to work out the logistics of a slightly more complex trip and Natalie made the entire process easy and gave us so many options to choose from. Highly recommend!

Natalie was extremely helpful and also determined to find us something suitable to our needs and to our liking.....Not easy ;-).

Nothing is too much for Natalie. Every little thing is covered from start to finish.

It was great to deal with Natalie again, and she was really helpful in making suggestions and putting in place all we needed for a trip to Guernsey later this year.

Natalie was very responsive quickly sorting through the red tape to put together a holiday and way to visit the US. She was open and honest making me aware of all the pitfalls. She answered all my questions no matter how small and I trust her to work with me if problems crop up which might happen on this trip

Natalie is brilliant, knows her job inside out, and gives invaluable advice.

Natalie always goes the extra mile. Fabulous, friendly and knowledgeable service. Wouldn’t go to anyone else to book a holiday

Natalie has helped us plan our next adventure which involves complicated travel, accommodation and sight-seeing trips. She changed arrangements when asked, came back to us quickly with new schedules and advised us on matters associated with travel to several parts of the world. Natalie is attentive as ever to getting us the best deals, checking in with us regularly and updating us on progress and what needs to happen when! We couldn't ask for a better service, thank you Natalie!

This score reflects a personal travel, service with nothing being too much Trouble. Her splendid response and the approach to our every detail Makes it so much easier to find just the right holiday to suit our needs, Thank you Natalie Poat for helping

We have found Natalie to be extremely efficient, very knowledgeable as to what was available re flights and places of interest etc She responds quickly, is friendly & professional and makes the whole experience of booking a holiday a pleasant, stress free one! I wouldn’t hesitate to recommend Travel Counsellors and would like them to look after our future holiday bookings.

Consistently helpful and invaluable last year when we had to cancel a holiday for health reasons. It always seems easy with Natalie!

Natalie has always come up with the goods for our family holiday, she knows just what we like and always delivers, we always have a lovely time! She's very efficient and friendly, every detail of our holiday is covered, and it's such a stress-free way to book a holiday. Thank you Natalie!

Natalie is always at the end of an email or phone call. Absolutly fantastic service and i am always reccomending her to my friends and family: i can always trust she makes me aware of all prices and deals and offers we exactly what we need. Thank you and I cant wait to book some more adventures with you :)

Natalie is very approachable and has been more than helpful in sorting out our requirements. We would be more than happy to recommend her to anyone wishing to enquire about a holiday or flights

Amazing service as always. Kind, quick and efficient. Thanks again Natalie

Natalie is great. Always cheerful and extremely helpful in doing all the holiday research for us and coming up with a good cross section of holidays for us to look at. Once we’ve decided she’s simply does all the bookings for us. It’s great. Thank you Natalie

Natalie was incredibly helpful, efficient and patient and we can't wait to use her again.

Nothing is too much trouble for Natalie and she organises some amazing itineraries

Natalie has booked many trips for me and my family over the past 15 years - starting with the honeymoon! She has never disappointed and has always provided exceptional, personalised service. I have recommended her to many of my friends and colleagues who have always been very impressed.

Excellent service and everything taken care of for our holidays - we can sit back and relax knowing everything is in order and we don't have to worry about any last minute details we might forget - Natalie has everything done for us.

Fantastic service flexibility and attention to detail

Natalie is always extremely helpful especially when we can’t make our minds up! Would certainly recommend.

Used Natalie for years now, always exceptional service guaranteed

Natalie was brilliant, from the beginning she was so knowledgeable and thought of things we hadn't even considered in our planning of taking an RV across the Canadian Rockies. We felt really confident with her booking everything and are really looking forward to our holiday. It was lovely to have someone constantly cheerful to talk to, especially when dates had to be changed. Thank you Natalie.

I have complete peace of mind when using Natalie as she is so helpful and pleasant to deal with.

Having dealt with Natalie for many years booking several trips with her we have never had any complaints in the way she has handled our bookings. Any future bookings I will always contact Natalie to handle for me. Many thanks for all your expertise and help during the past years.

Natalie listen to my requirements and worked around me keeping it a secret from my husband. I am very grateful for her knowledge and help in finding the right holiday for me. I will definitely be back!

Natalie was very helpful and kind. Nothing was too much trouble. I will definitely use her services again.

We always find Natalie extremely helpful when booking our holidays , she’s always friendly and easy to talk to and nothing is too much trouble

Natalie makes everything so easy for us; just pick up the phone and it's sorted.

Natalie is amazing 100 would be a better score. I don't worry about anything once I've booked

Natalie always goes the extra mile to help us book the holiday that is best for us.

The service Natalie provides is truly personal. During the whole planning and booking process, I feel like I’m her only client but of course she is also dealing with many other clients too.

Natalie was very quick to respond to our initial request and provided very comprehensive options which covered all our wishes, from which we made our final choice. She is always warm and friendly on the phone and happy to give us all the time we needed to make our decision and to answer any questions.

Always recommend Natalie. Always professional, very knowledgeable and easy to talk to. 10/10

Always there to help no matter how hopeless we are and always patient and caring.

Once again Natalie came up with 5 star service. From initial enquiry to booking and even post holiday, she was available for help and assistance. With her vast experience of the industry she saved not only my time, but was able to source the right flights at the right price.

I have used Natalie from Travel Counsellors for the last eleven years and have always been very satisfied with the service. I have also recommended her on many occasions.

Natalie is great! She comes up trump's for all our travel plans - and she is lovely to deal with.

Natalie was extremely helpful to us in finding our special holiday and trying her very best to keep the cost down as much as possible ! she also explained everything to us well and reassured us that she would help us with any queries that we may have, such as visa's etc..

Natalie was really helpful and super responsive even out of hours. We were only looking for help with flights so a relatively low ticket item but I felt that Natalie gave us the same excellent service and quick response as she would have done if we were booking a £20,000 holiday.

Nothing was too much trouble for Natalie, she made the arranging of my trip to Canada seamless and I will certainly recommend her services to as many people as I can and will use her expertise again without hesitation. Thank you so much Natalie

Natalie is always, happy, friendly, efficient and reassuring

We have already recommended Natalie to many friends. and will continue to do so. The quality of service is outstanding, She is always very prompt and efficient and understands our requirements and needs, she has totally taken the hastle out of planning and booking our travel arrangements

Always very responsive and looking for solutions not problems

Natalie provides an excellent service; knowledgeable, friendly and super efficient. I always use her for travel arrangements and have recommended her to friends and family.

I have now booked two holidays with Natalie and would certainly recommend family and friends. All the work put in to finding just what I was looking for is excellent. I hope to book more in the future.

We always use Natalie because she is very professional and gives us a personal touch

I’d be lost without Natalie looking after my business travel plans. She’s always there to sort things out when last minute travel plans change and gets it all sorted out and rearranged for me.

I was recommended Natalie by a friend and I was impressed by her friendly professional approach to organizing my trip. She is very knowledgeable in her field and was prompt in replying to my emails and questions. I have already recommended her to other friends

Natalie is friendly, professional and takes all the stress and hassle out of booking a holiday. The holiday starts with Natalie! Thank you

Natalie is one of the most personable and efficient people I have ever dealt with. It is always a pleasure to chat with her. She has been looking after my holidays for many years and never put a foot wrong.

Natalie was fantastic, one phone call to her from the cruise we are currently on and our next cruise, flights , transfers and hotels have been sorted before we get home from our current cruise! What a great feeling having nothing to worry about and sort out for ourselves, Natalie has taken care of everything. A huge thank you to her.

Natalie always manages to deal with our travel requirements quickly and efficiently in a most friendly and professional way. A great service to have on tap!

Excellent service, couldn’t recommend Natalie enough! Thank you, I will most definitely be booking with you again.

Natalie has been amazing. The little touches - recommend card and guide have added the wow moment. Thankyou

What more can i say, the service Natalie provides is second to none! Emails get answered, phone calls get made it is just so easy booking your holiday this way.

Natalie has always been, and continues to be, so considerate and helpful when putting together our holiday plans. She is clearly passionate about her work and this is evident in the thought she gives to the little details which go to make a holiday really special.

Excellent service. We have recommended Natalie to several of our friends who have found her very helpful.

Fantastic service Natalie really listens to what you tell her about the sort of holiday you want and the price bracket you give and comes back with great suggestions very promptly. Would definitely recommend to friends.

Natalie is always amazingly knowledgeable and helpful. I trust her implicitly to find us the right deal.

Always reliable and totally helpful, the best Travel Counsellor ever.

Natalie has been very helpful and knowledgeable in relation to our needs. She has arranged several holidays and far flung trips for us both to the USA and Australia. She is always very flexible and willing to help with whatever we have needed. She will arrange all or any part of the trip. We would have no hesitaion in using her skills and services again.

Attention to detail, and fantastic customer service. What more could you want

Superb service tailored exactly to our requirements and exceeding our aspirations completely!

Natalie is always so helpful and tries really hard to accommodate our whims and fancies. We always appreciate her advice and so far she’s been able to find us unexpected pleasures

Very helpful and responsive to emails, even over the weekend. Does Natalie ever have any time off? Thank you Natalie, you provide a great service and I would always recommend you to my friends and family.

Natalie has been an absolute superstar organising our honeymoon. She has provided excellent advice and recommendations, accommodated changes to our initial ideas and made us both so excited for our dream honeymoon. Thank you Natalie!

Excellent service and a confirmed booking made very quickly. I have already recommended Natalie to friends.

Natalie always goes that bit extra to ensure the holiday is what I'm looking for and provides helpful suggestions when I'm looking for options. She is also very good at remembering requirements and ensures that all the group are well especially those with special dietary requirements.

Natalie is always cheerful and great to do business with, her professionalism is second to none.

Natalie Poat has been really helpful with booking our first cruise to celebrate our 30th wedding anniversary. Nothing has been too much trouble despite changing my mind with a few things. Our telephone conversations have been lovely and I feel Natalie has really cared about giving us the best service, obtaining the holiday requested with all the wants and wishes additionally she has been interested in achieving a good experience for myself and my husband. I would have no hesitation in recommending Natalie and would definitely book a holiday with travel counselors through her for next year. It has been so easy with added peace of mind. Thank you.

Natalie was excellent in researching our requirements with speedy responses

Absolutly fantastic lady, can always rely on Natalie to help with my flights, planning in adavanced and same day! Also for help with anything while away as well, Thankyou

Natalie is always positive, helpful and goes the extra mile - even replying on Sunday's!

Natalie was so helpful, friendly and made it a very personal experience to suit our requirements, even when they changed it was never too much trouble

First class friendly service from Natalie as always. Love working with her.

Fabulous service - have already recommended to a friend

Excellent service - couldn't fault it! Natalie's a find - might not recommend to others, 'cos then everyone will want to use her... (only kidding!)

A lovely lady, very efficient and friendly. No detail missed, Very professional.

We can't fault the service we have had and the attention to detail that Natalie gives. The notes to say thank you for booking are a nice touch too!

Natalie has always sorted out our holidays to a very high standard. We can travel anywhere and know if we encounter any problems she is on the end of the phone or E-Mail. She takes into account your needs and budget therefore enabling you to have a wonderful holiday. I would like to thank her very much.

We would recommend Natalie without hesitation. Her knowledge and efficiency are excellent. She now knows the type of accommodation we like and her recommendations are always good. TC takes all the hassle out of organising travel. Recently a flight was cancelled due to snow, Natalie was abroad, her replacement contact with TC organised rebooking within an hour of our contacting her.

Natalie has been amazing organising two holidays now for me, I can’t imagine booking a holiday without her now.

Natalie is always prompt and efficient in dealing with travel queries and she has provided us with excellent service over several years.

Natalie is always willing to assist with any questions and her vast knowledge of the travel industry ensures confidence in every part of the travel arrangements she provides.

Natalie arranged my wedding in Fiji, a holiday to the Azores which were both brilliant! She is now arranging my 40th birthday celebrations to Dubai!

Excellent service - listened to our wants, gave us sensible options, and communicated clearly and quickly at all stages. Again.

Friendly and professional service, prompt communication plus most helpful.

Natalie is superb. So conscientious and friendly.

Natalie Poat is amazing and she organised everything beautifully. I cant recommend her or travel counsellors more.

Excellent service every time we have booked through you.

We use Natalie Poat for all but out simplest holidays. She is experienced, informed, efficient, and usually comes in under budget. Outstanding service as ever!

Natalie is the best, she always goes that extra mile to find the holiday we are looking for.

Natalie responded brilliantly to our brief, giving excellent advice and everything was done professionally and efficiently. She was great to deal with, making the process simple and enjoyable.

Natalie's service as normal was absolutely first class.

We have only had phone and email contact with Natalie. She has always been able to organize the breaks that. we want, tailoring our needs to what is available. She is instantly responsive, committed and gives us value for money. We have recommended her to several other people. Julian & Mary Taylor

I have found Natalie warm, friendly, efficient and intelligent in all our dealings. We will definitely use her again and recommend her to others

Excellent personal service. Natalie has really got to know what we look for in a holiday.

Natalie, as always has been very patient and helpful with our bookings and always seems to find what we want, despite the fact that sometimes our needs can be challenging. We would always book with Natalie as she provides great service and is very efficient. Thank you Natalie:-)

BRILLIANT! Nothing is too much trouble. Natalie always goes the extra mile to ensure we get just what we're looking for

I've recommended Natalie to several of our family and friends and now they are all benefitting from her knowledge, experience and patience. Wouldn't use anyone else!

Always exceptional service from Natalie. She always treats us as friends even after long periods between bookings. Such a lovely, helpful person and nothing is too much trouble.

We have used Natalie Poat for the last 12 years , booking holidays to Australia , Thailand , Ski-ing , lots of sunny holidays & She is fantastic , thank you Natalie!!

Natalie Poat is so efficient, knowledgeable, totally capable. I don't know how I managed without her.

As ever Natalie has efficiently guided us through booking our cruise with great care and helpful advice.

Holidays are fantastic, sourcing and booking holidays are boring and frustrating. Natalie makes the latter as easy and pleasant as the former. I no longer dread booking holidays, I look forward to going on them!

Natalie takes the hassle out of booking a holiday. Nothing is too much trouble for her and will sort everything out for you. What more do you need?

Natalie is helpful, efficient and speedy as well as always being happy and friendly. I would always use her to sort out my holidays because I know I can rely on her to attend to everything down to the very smallest detail and I have complete confidence in leaving all arrangements to her.

Natalie delivered on our brief and guided us in the areas we weren't sure about. Her communication was always clear and she responded quickly to our questions. Where we had specific requests, e.g. use of air-miles etc., she successfully navigated the complexities on our behalf to get us a favourable deal. No hesitation is recommending Natalie's services to anyone seeking assistance to arrange their holiday itinerary - at our stage (booking completed, looking forward to departure), everything has been to our entire satisfaction.

Always listens, helpful constructive suggestions and pleasure to talk to and deal with. People I have recommended to use Natalie have had the same experiences.

Superb customised service, mapped to my needs and requests. Natalie gets it right every time!

Natalie went way beyond the expected service levels for our Iceland trip. Superb customer service.

We have booked our holidays with Natalie Poat several times and always receive super-friendly, top quality, fantastic advice and efficient service. Thank you, Natalie. We look forward to speaking to you again soon! I am also recommending you to friends and family all the time.

Excellent help as always and quick to respond to questions. Would recommend to anyone.

As usual Natalie put together a brilliant holiday! It was a complicated trip with continual changes and questions but Natalie always makes it uncomplicated my end and sorts everything out quickly and efficiently. She's a star!!

Natalie has been so responsive throughout the process of us working out our big trip to New Zealand, and Isis also able to answer al our queries knowledgeably, as she has personal experience of travelling in New Zealand herself. Overall, it has been an excellent service so far - let's hope that the holiday lives up to expectations!

Natalie works really hard for us. We have certain requirements for our family holiday due to disability and Natalie takes the time to fulfil each and every one of them. We would not book with anyone else. I would always recommend her. Keep up the good work Natalie! :-)

Great service. As a busy working family we just didn't have the time to search all the different booking options. It was important to get it right as our holiday will be a one off and have saved and looked forward to it for many years.

A good experience with Natalie. Always looks after our interests. A number of very successful vacations.

As always the service is excellent, fast and efficient, giving great choices taking account of the needs and wishes of your customers.

Charming, efficient and above all patient!

Natalie always offers a well researched and incredibly efficient service saving us hours of time in lengthy internet searches.

Natalie is just brilliant. I can't recommend her highly enough!

Absolutely First Class service provided by Natalie, as always. Whether it's something "last minute", or planning further ahead, Natalie never fails to deliver and is always willing and able to provide answers to any of my (usually many!!) questions! I wouldn't book with anyone else and always recommend Natalie to my friends and colleagues (as my family already uses her services as well!). Well done again and thank you for all your help.

Fantastic service and no effort needed on my part. Natalie is not my travel advisor.. I feel like she is a friend I have always known I give 10... I would give 20 ! Thank you Natalie and well done again .

Natalie is simply great, we book all our flights through her for private and business alike. great service

Always pain free as we sometimes have some complicated bookings that are otherwise extremely difficult with online booking sites.

Fantastic service and advice to help achieve the perfect holiday!

Have already recommended Natalie and I would score her 11 out of 10 if I could. She was brilliant.

As always, Natalie goes above and beyond to ensure everything is as smooth as possible. And when you have a memory like mine! Her assistance is invaluable.

I and several of my family and friends have used Natalie for many trips and flights/ Natalie has always been incredibly prompt and makes the process easy by offering advice on all aspects of the trip. In this day and age where talking to a human is almost impossible she adds a personal touch that you simply can't get from a computer and her prices are always competitive. 10 out of 10 without a thought.

We can always and I mean always rely on her for first class service. and that is why we keep coming back to her. We have passed her name on to other people and they have been very happy with the service they received.

Going through Travel Councillors for our travel arrangements means our sense of holiday starts the day we hand over our wish list to our local agent Natalie, every detail is carefully planned, documents all completed, all we have to do is turn up, it just does not get any better than that. After you have booked once Natalie has everything on file so next time is even easier.

I have already recommended Natalie Poat to many of my friends and relatives. She provides an excellent service with efficiency, courtesy, professionalism and much more. She goes beyond the call of duty. I cant understand why people would go elsewhere.

Fabulous and personalised travel counsellor, and a jolly nice lady!

As always, Natalie at Travel Counsellors responded to my somewhat late holiday booking request quickly, efficiently, and provided a holiday matching exactly our requirements, Thanks.

Natalie always responds quickly and with great insight, grasping what we are looking for immediately and producing brilliant options - especially when we're not entirely clear what we are looking for! I'd recommend Natalie to anyone and have recommended her to many.

We do often recommend Natalie to family and friends alike. Before I recently retired, the company would use her wherever possible. Natalie always makes herself available and goes the extra mile. She is keen to please and looks for special deals. She is always our first choice when considering any holiday.

Natalie has always been most helpful and even now although we live in South Australia she continues so to be

Natalie worked hard under a lot of pressure and mind changing, with no complaints!! She had to change some of our arrangements but it's all done with a smile and everything is now I booked and we have written confirmation of all our schedules. Everything she has planned for us looks amazing and we are looking forward to our trip in September/October.

We have used our Travel Counsellor on previous occasions, and everything is just perfect.

Natalie is always helpful, knowledgeable, friendly and you can have confidence in booking through her.

Natalie is lovely, very helpful, easy to talk to and understood our needs. We will certainly use Natalie again and will recommend her to our friends. She found our holiday at the time we wanted and the right price and kept us updated all through.

Natalie has always been extremely helpful and has tailor-made our holidays. We are looking forward to our Canadian trip, which she has organised brilliantly.

Natalie is amazing at what she does makes life so easy for us to book our holidays! Always gets everything spot on!

I have found Natalie most helpful in every way. Nothing is too much trouble. Natalie has just booked my annual trip to Australia and she also obtained my visa. Words can't explain my regards for her and Travel Counsellors for the way Natalie conducts her business. Don't know what I would do without her. Well done Natalie.

Natalie always goes that extra mile to make sure you'll have a lovely holiday!

Great service...friendly, quick and helpful, what more can I ask for, thank you!

I'd score Natalie 20/10 with the amount of effort and time she puts in to arranging our family holidays. I know how hard she works and all her efforts are very much appreciated. One of the biggest things, is receiving the luggage tags with the flight details already completed. Without this "simple" task done, I've stood at check-in before now in the queue filling these out. Natalie's attention to detail is second to none. Well done Natalie. :-)

Natalie gave us so much help and advice on booking our flights, nothing is too much trouble ., and Natalie is always very cheerful and reassuring . I cant speak of her highly enough. Thank you Natalie.

Natalie has so much subject knowledge and is incredibly efficient. And she is lovely to deal with too of course!

Listens to what you are looking for in the holiday (which in this day and age is a great asset to the client) and goes to great length to achieve your requirements.

Natalie was able to effectively charm two prevaricating retired people and deal with their never ending questions. This was real customer service.

Natalie is always so happy to help and nothing is too much trouble for her. It is peace of mind for us booking with Travel Counsellors as we know everything is done and sorted for us.

Natalie has been so helpful delivering a fast efficient professional service, even though we have been hard customers to deal with - changing our minds about dates and destinations she has come up with suggestions to suit every time!

I have used Natalie before and have already recommended her to friends and family! She is very thorough and patient. My son is autistic and she is always very obliging with looking into the best options for us.

The service Natalie Poat has given me has been outstanding. Prompt reply to my initial email and from then onwards she has been very professional but at the same time approachable and I am looking forward to everything she has booked for me. It all happened within the week, quotation, booking and payment. Excellent.

Natalie Poat has arranged our holidays for a number of years. I have found her cheerful, very helpful and very efficient. When I was employed as a middle manager, I found that women were usually good at "multi tasking" and Natalie excels at this. Her attention to detail is first class and over the years I have recommended her to various people. I consider Travel Counsellors to be very fortunate.

Natalie is absolutely wonderful and so helpful our family love her to bits and wouldn't be without her. Our trips are now much more relaxed, we have total reassurance with Natalie taking care of everything for us. Thank you Natalie:-)) & Thank you so much for giving me the opportunity to tell people :-)) Yours truly Jenny

Natalie always goes the extra mile and seems to work extremely long hours to satisfy our needs. She is very friendly as wel as businesslike at the same time. Nothing is too much trouble for her. I use her for both personal and business requirements and recommend her to friends and family alike.

We think of Natalie as a friend. She is helpful, knowledgeable and sorts out our holidays and any queries we may have in double quick time. We know she is always on hand to help - we wouldn't be without her.

We've already recommended Natalie to several friends and family as she is always friendly and knowledgeable and quickly finds us a good deal on the holiday we're looking for.

Natalie is brilliant and was very efficient and thoughtful when considering the needs of our first family holiday abroad.

Nothing ever seems too much trouble - always impressed by her friendly and professional manner.

I would score higher if I could. Natalie gives a personal service for sure and nothing is impossible for her to deliver... Well done! I will recommend her to any of my friends because I know the service she will give will be over and beyond her duties.

Excellent service as usual. Promptly dealt with all queries. Suggested a holiday that could be the highlight of the year.

Natalie is fantastic, we have used her for the last 10 years, from sunny holidays to skiing, to long hauls, never had any hiccups. All accommodation recommended has been first class. We would highly recommend Natalie, and have put many people her way.

Yet again a really friendly helpful service from Natalie. She feels more like a friend.

Natalie is amazing! She is super efficient and always organises the best holidays for us. She takes the hassle out of everything and finds great deals. I love the special touches such as fiilling in our luggage labels. I have already recommended her to lots of friends and family and will continue to do so!

Natalie is a wonderful person to deal with, this is the second time she has helped me with bookings to new Zealand. Natalie is a real asset to your company.

Natalie consistently provides an excellent service. She has helped me with my travel arrangements for several years and I have recommended her to friends who are also delighted with the service she provides. Natalie is consistently cheerful in her approach which is uplifting for the client! She is very patient dealing with my queries about possibilities for flights and other integrated parts of holidays and travel arrangements. I will continue using Natalie's services for the foreseeable future. Thank you Natalie!

Natalie has done us proud again, her attention to detail is second to none, I would not have any hesitation in recommending her to my friends or colleagues.

I am so impressed with Natalie and the service she provides, I will definitely be using her again!

Natalie Poat is fantastic and so patient with us when we are unsure where in the world we would like to go. We recommend her all of the time to friends and family.