Sent by R Turner
Chatham 21/07/2025
Natalie sorted out exactly what we wanted with minimal fuss, first-class service. thank you
Based In St Mary's Island, Chatham
Natalie Warren
It's Nice To Meet You
Tailor-made travel, designed around you
Hello, I’m Natalie. I have over 25 years of industry experience, based on St Mary’s Island in Kent. I specialise in creating truly personalised holidays that are as unique as the people I design them for.
Travel is incredibly personal. It’s not just about where you go – it’s about how you want to feel when you get there. Whether you’re seeking total relaxation, cultural immersion, quality time with family, or a grand adventure, I’m here to craft a journey that’s entirely shaped around you.
Your holiday, handled with care
From the moment we first chat, my focus is on getting to know you – your interests, your travel style, what excites you, and what you want to avoid. I take time to understand what matters most, so I can build an itinerary that reflects you perfectly, down to the finest detail.
No call centres, no faceless websites – just honest advice, expert planning, and someone in your corner every step of the way. I’ll take care of everything, from flights and transfers to excursions, dining, and hidden extras you might never have considered – all wrapped up into one seamless, stress-free experience.
In an ever-changing travel world, I’m your calm in the travel storm – offering clarity, reassurance and steady support when you need it most.
Personal service, professional expertise
I bring a calm, meticulous approach to planning – ideal for anyone who values peace of mind as much as the holiday itself. I also understand that your time is precious, so I do the legwork for you, drawing on trusted global partners, insider knowledge, and the backing of Travel Counsellors’ award-winning technology and financial protection.
You’ll also have access to the myTC app, giving you your itinerary, travel documents, and payment details all in one place – with 24/7 support whenever you need it.
Built on trust, shaped by recommendations
I’ve built my business through word of mouth – something I’m incredibly proud of. Clients return to me year after year, knowing I’ll go above and beyond to make every trip better than the last. It’s about more than booking a holiday – it’s about building a relationship and being someone you can rely on.
Whether you’re after a chic city break, a luxury cruise, a family escape, or a once-in-a-lifetime experience, I’ll bring ideas, inspiration, and insight to help make it unforgettable.
Let’s plan something incredible
If you’re ready for your next adventure – or even just starting to dream – I’d love to help you take the first step. I’ll listen, guide, and take care of the details, so you can focus on the excitement of what’s to come.
Let’s make your next holiday not just a trip, but an experience to treasure.
My customer stories
Sent by W Davis
Chatham 21/07/2025
Natalie is very, very conscientious and will go above and beyond to ensure her clients get the very best service.
Sent by M Livey
Chatham 21/07/2025
Natalie was a great help throughout the booking process.
Sent by K Woodard
Snodland 21/07/2025
Natalie is amazing! Very accommodating, thoughtful and patient, even when I did change my mind a few times.Could not fault her service at all, she is brilliant and always on hand for any questions or queries.Thank you Natalie!
Sent by S Groves
Chislehurst 21/07/2025
So quick at getting back to you! Thank you Natalie
Sent by A Earll
Sevenoaks 21/07/2025
Extremely efficient and got the holiday confirmed and organised very quickly! Very happy.
Sent by E Johnson-Smith
Maidstone 21/07/2025
This is the second time we’ve contacted Natalie to help with our holiday plans. She’s great - she takes all the stress out of booking a holiday and can recommend places to stay, as well as sort all the travel arrangements based on your preferences. Would recommend her to friends.
Sent by D Tickner
Longfield 21/07/2025
Natalie has been very helpful at all times can’t ask for anything more.
Sent by L Bourne
Maidstone 21/07/2025
Makes the process so easy and stress-free. And it can all be done through email. Natalie is so helpful, and nothing is too much trouble.
Sent by F Meyer
Chatham 21/07/2025
Amazing, fast, friendly and professional service… every time.
Sent by N Cummings
Maidstone 21/07/2025
I’ve already referred Natalie and wouldn’t hesitate to recommend her to anyone looking for a holiday. She always comes up with amazing suggestions, and I’ve always felt completely safe in her hands.
Sent by L Moore
Maidstone 21/07/2025
Natalie provided a professional and proficient service.
Sent by D Godfrey
Kent 29/07/2024
Natalie is always helpful, polite and pleasant to deal with.
Sent by C Keogh-LY
Sidcup 29/07/2024
Natalie has been incredibly supportive and thorough in providing all the necessary details for our holiday. I highly recommend her for her exceptional assistance.
Sent by C Hannaford
St Austell 29/07/2024
Nat is friendly and helpful whilst being highly professional.
Sent by L Bailey
Westerham 29/07/2024
Always fab service!
Sent by D Tickner
Longfield 29/07/2024
Natalie was there when I needed her what more could I ask
Sent by J Martin
Maidstone 29/07/2024
Fantastic Service from Natalie Warren listened to what we required and communicated promptly giving us various options and her extensive knowledge for our trip to Italy.Would i recommend Natalie to others? Yes without a doubt!!! Thank you again
Sent by M Allen
London 29/07/2024
Natalie has been very helpful & available at all times with the organising of my Sabbatical Trip.Given the many flights & intricate details included, everything was organised in a helpful & timely manner. Very happy with the overall service
Sent by I Hill
Rochester 29/07/2024
Nathalie comes back quickly to our requests. She understand and knows our requirements. It's all extremely well organised from the beginning of our request until the return of the holiday. The app is really useful and easy to use. we are very busy all year around so Nathalie saves us a huge amount of time, stress & money. Nathalie manages everything from beginning to end. Now she knows us, we just tell her where we want to go and when. And that's it. We just relax and look forward to the holiday!!
Sent by N Tatum
Gravesend 29/07/2024
Natalie is so patient and professional. She listens to all my ideas and turns them into the perfect holiday
Sent by W Parkinson
Rainham, Kent 04/12/2023
Excellent friendly, knowledgeable and quick service - thank you
Sent by A Burton
Sevenoaks 04/12/2023
Brilliant and prompt service and a pleasure to do business with.
Sent by A Drowley
Rochester 04/12/2023
Very helpful nothing too much trouble would definitely recommend
Sent by T Bradley
Chatham 04/12/2023
Natalie has done a superb job, managing to find the perfect holiday
Sent by J Stanton
Rochester 04/12/2023
Using Natalie has made it possible for us to have bespoke holidays exactly meeting our wishes and travel requirements-I am recommending her to all my friends!
Sent by E Robinson
St Mary’s Island, Chatham 04/12/2023
Excellent personal service. Really quick to respond to emails. Highly recommend
Sent by L Bourne
Maidstone 04/12/2023
Excellent personal service. Really quick to respond to emails. Highly recommend
Sent by B Hopkins
Rochester 04/12/2023
Natalie was extremely helpful, friendly and knowledgeable of what we wanted from our group booking. Nothing was too much trouble and she came back to me quickly when we had to change dates on several occasions. Thank you Natalie!
Sent by H Bensberg-Hickmott
Gravesend 04/12/2023
Natalie was incredibly helpful, quick to provide my quote and made booking this part of my holiday incredibly easy.
Sent by L Austin
Chatham 04/12/2023
Natalie has been extremely helpful and accommodating swiftly answering any questions I had about my holiday before booking. Thanks for all your help!
Sent by D Godfrey
Faversham 04/12/2023
Always helpful, responds quickly and nice to deal with.
Sent by L Ford
Newbury 04/12/2023
Already recommended to a friend this morning. Natalie's service was impeccable. Natalie saw to all our allergy concerns, and alerted the airline and resort to expect us. Would book with Natalie again, without hesitation.
Sent by L Ford
Newbury 04/12/2023
Already recommended to a friend this morning. Natalie's service was impeccable. Natalie saw to all our allergy concerns, and alerted the airline and resort to expect us. Would book with Natalie again, without hesitation.
Sent by J Moore
West Malling 24/03/2023
I told Natalie what I was thinking of and she came up with the perfect itinerary. All hotels were beautiful. With five flights and six transfers, I was sure there would be a hiccup, but everything ran smoothly as clockwork. Natalie was very quick to respond to any questions. Having the Travel Counsellors app and backup was great too. Will definitely be using Natalie again.
Sent by M Gray
Chatham, Kent 01/03/2023
Natalie has been amazing from start to finish, helping out so much with a passport application and being so responsive to any questions I had. I would thoroughly recommend.
Sent by N Higgins
Aylesford, Kent 01/03/2023
Natalie is so personable and dedicated to helping find a solution to whatever holiday you want. She listened to all our requirements and is thrilled with the outcome of booking our dream Honeymoon.
Sent by C Hannaford
St Austell, Cornwall 01/03/2023
Nat is so helpful and professional. I love the personal touch and being able to contact her and ask any silly questions I may have.
Sent by E Pennock
Hoo, Kent 01/03/2023
Natalie made everything nice and easy. Very pleasant and helpful. I will definitely be asking Natalie to book my next holiday. Thank you, Natalie
Sent by K Hallam
Chatham 01/03/2023
Natalie is just so incredibly helpful
Sent by P Marshall
Sidcup 01/03/2023
I always recommend Natalie to my friends and family as she is so good at her job, gives great customer service, is helpful, knowledgeable and reliable and goes the extra mile for her clients.
Sent by E Martin
Chatham 01/03/2023
I already have told my family and friends about this amazing experience. Natalie took away all the stress and uncertainty.
Sent by S Burridge
Rochester 03/08/2022
Natalie made planning our holiday very easy. I gave her dates and locations of where we would like to be in certain parts of Canada and she sorted the hotels & car hire as requested but, she went further by adding activities that she thought my family would enjoy! I will definitely be using the Travel Counsellor again.
Sent by S Hayles
Worcestershire 03/08/2022
Very satisfied, quick, efficient and friendly service. Thank you
Sent by P Haigh
St Mary's Island, Chatham 03/08/2022
Always helpful and knowledgable to my cruising needs.
Sent by C Parker
London 03/08/2022
Natalie has been very accommodating in booking two trips for my sister and me. She has been very friendly and would definitely recommend her.
Sent by I Hill
Rochester 03/08/2022
We rarely use travel agents but we were stuck as to where to go for our holiday and to be honest we were so busy with work that we just didn't have the time to look for anything. I just explained to Nathalie what we wanted and within 2 days our holiday was all sorted! Incredible customer service and will definitely use their services again in the future!
Sent by L Richards
St Mary's Island, Chatham 03/08/2022
Natalie you always give 100 per cent when bringing together our holiday. Looking forward to our next one.
Sent by A Turner
Kent 03/08/2022
Natalie was very quick at getting my holiday quote to me and offered me some ideas of excursions that I can book at a later date as well. Natalie was very friendly and professional throughout the whole process and I will 100% use her to book all my holidays going forwards. Thank you- We’re so excited to get away next year
Sent by F Hill
Meopham 03/08/2022
Natalie was amazing. Gave us lots of options and nothing was too much trouble, even when we changed our minds! Natalie kept us updated with arrangements and did all the hard work for us, so all we had to do was enjoy our holiday. I would definitely recommend using Natalie to our friends & family for booking their holidays.
Sent by S Payne
Kent 18/04/2022
All perfect and so helpful.
Sent by C Leslie
London 18/04/2022
I was very impressed by the efficient friendly and helpful service. I wouldn’t hesitate to recommend Natalie and she will be our first port of call in the future!
Sent by K Bates
Kent 18/04/2022
Excellent service Natalie is always there when you need her, Good Covid regular updates
Sent by L Langston
Kent 28/12/2021
Natalie was very informative, she gave us all the information we needed without being a hard sell. This is why we choose to book. Very good customer service
Sent by E Simpson
St Mary's Island, Chatham 06/12/2021
It’s good to have someone local but who clearly knows the business. Worked hard to get us the deal we wanted to. Friendly and extremely helpful. Also easy to get hold of.
Sent by Casey Bridge
Maidstone 17/09/2021
Natalie was absolutely excellent. We wanted to book a holiday very last minute, for 2-weeks time and she managed to help us find the perfect hotel and destination, transport and information about Covid testing so quickly! We go tomorrow and are so excited. Can't recommend Natalie highly enough!
Sent by J Mitchell
Kent 08/03/2021
I've booked 2 holidays through Natalie this year and she is my go too for any travel needs.
Nothing is too much trouble for her and can answer all queries you may have straight away without having to come back to you.
Natalie also understood my budget for each holiday and only presented options within that budget to make it nice and easy for us to choose.
Highly recommended and will be booking our holiday for next year through Natalie without hesitation.
Sent by Sue Redfern
Widley, waterlooville 22/10/2020
Natalie is excellent in the way she handles my holidays, she is knowledgeable and very swift in getting back to me if I have a query. I am kept informed all the way and nothing is to much for Natalie. I would definitely recommend Natalie, and will be doing more holiday booking with her in the future.
Sent by Catherine Hannaford
St Austell, Cornwall 13/05/2020
Good personal service
Sent by Denise Finch
St Mary's Island 13/05/2020
Good service and very helpful
Sent by Sarah Goodearl
St Mary's Island 13/05/2020
Excellent service, really quick to reply to questions and to find us the perfect trip!
Sent by Terry Redfern
Waterlooville 13/05/2020
Natalie is absolutely first class and I will definitely use her services again.
Sent by Clare Sievewrght
Snodland, kent 01/12/2019
I have been using Natalie for over 8 years booking my holidays so when Thomas Cook closed it left a massive void of losing not only the good service I was always given by Natalie, but a good friend that she had become over the years. I struggled with the thought that I was going to have to go to a complete new travel agent and deal with someone that I was not familiar with, that did not sit well with me. I was therefore so pleased when after meeting for a coffee she told me of her new venture, naturally I was back on board and have now booked two cruises with her. Natalie is very experienced and professional in her line of work and is extremely conscious that she provides that 1st Class service to her clients. Her professionalism shines through and nothing is too much trouble.I certainly won’t be using anyone else.
Based in
My Videos
Brand Video
04/07/2023
Brand Video
My Blog
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
Celebrating 5 Years of Adventure: My Travel Business Journey
03 November 2024
Wow, it’s hard to believe that five years have flown by since I embarked on this incredible journey of running my own travel business! Time has truly flown, and as I reflect on these past years, I’m filled with gratitude and pride. A New Beginning: My journey began after I was made redundant from my high street travel agent job of 20 years. It was a challenging transition, but it also opened the door to a world of possibilities. With a passion for travel and a desire to create meaningful experiences for others, I took the leap into entrepreneurship. The Journey of Ups and Downs. Has it been easy? The answer is a resounding yes and no! I’ve navigated through a myriad of challenges: pandemics, natural disasters, flight cancellations, and fluctuations in enquiries and sales. There have been moments when I’ve questioned, “Can I really keep doing this?” But when I look back at what I’ve accomplished, it all feels worth it. Milestones Achieved, in these five years, I’ve hit some significant milestones: £950K in sales: Just £50K away from the monumental £1 million mark! 600 unforgettable journeys: I’ve had the privilege of helping 600 amazing people explore the world. Incredible connections: I’ve met extraordinary individuals who inspire me every day. Work-related adventures: I get to travel to stunning destinations as part of my work, which is a dream come true. The Big Question: Why Book With Me? Despite all these accomplishments, I often get asked, “Why should we book with you instead of going to the high street or booking online?” Here’s what sets my service apart: Your Personal Concierge: I offer an expert concierge-like service that is always available and tailored specifically to you. I take the time to understand your preferences and ensure every detail of your trip is perfect. Global Expertise for Extraordinary Experiences: Being part of a vast community of travel experts, I craft meticulously planned holidays that are unique to you. My global network allows me to offer insights and experiences that you won’t find just anywhere. Support Whenever You Need It: From our first meeting, until you return from your trip, I am your unwavering point of contact. If I’m not available, my dedicated office support team is here for you 24/7. Your Satisfaction is My Priority: As an independent Travel Counsellor, my loyalty lies with you. I partner with reputable suppliers, but my main goal is to ensure you have the best experience throughout your entire journey. Peace of Mind is My Mission: I believe that flawless trips start with peace of mind. I’m here to handle any changes or unexpected situations, so you can relax and enjoy your travels. A Heartfelt Thank You, Thank you for being part of this journey and supporting my small business. Your trust means everything to me, and I truly appreciate every referral you send my way. Here’s to many more years of adventures together! With love and gratitude, Natalie
Contact Me
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you: