Paula Ross

It's Nice To Meet You

Travel is my passion. I am lucky enough to be doing a job I am passionate about !

With my decades of travel experience, I have had the opportunity to travel, experience and visit some of the most exciting, breathtakingly and most memorable places in the world, which has allowed me to visit most of the continents in the world.

Using my knowledge and expertise, I can arrange all kinds of trips, breaks, holidays, honeymoons, mini moons, cruises, bespoke holidays and holiday extras. From staycations to round the world and everything in between!

From the moment we start talking, to securing your travel arrangements, to your return home. I will always keep in touch, enabling you to feel looked after, every step of the way. It’s a really nice feeling!

I am the ultimate, complete, trusted, travel adviser. Don’t leave home without me!

Please don’t just take my word for it, read my customer stories to the left of this page and get a feel for the level of service I deliver.

I’d look no further, drop me a message instead and allow me the change the way you make your travel arrangements forever. Let me help you achieve your travel dream!

Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:-

My Travel Blogs

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Travelling to Maastricht via Amsterdam with KLM Airlines

06 August 2019

I've just had some customers return from an excellent weekend to see Andre Rieu in concert, in Maastricht. They wanted to give other travellers some feedback about their journey to Maastricht. When we booked, Paula advised us the flight was from Newcastle to Maastricht via Amsterdam. But Paula also advised, rather than a flight from Amsterdam to Maastricht, KLM actually run a coach service between the airports. However, rather bizarrely the coach has a flight number and even the coach drivers welcome you onto the 'flight' when you board. The coach leaves from platform C outside Amsterdam airport, but was not...

Helpful tips for visiting Table Mountain - Capetown

04 June 2019

Thinking about a trip to the South African capital? Then you need to visit Table Mountain - a phenomenal landmark that overlooks the city. Here are my personal tips for visiting this fantastic flat-topped mountain… 1. GET THERE EARLY: I strongly advise you to arrive by 7am, with pre-booked morning tickets (I suggest nothing later than an 8am ticket). At peak times, you’re looking at a 3-hour queue to go up and a 3-hour queue to come back down again! 2. BEWARE THE QUEUES: You should know that there are 2 queues - one for visitors with tickets and one for those...

Stress Free Travel

19 January 2018

Top ten tips for avoiding additional stress at your airport during peak travel 1. Long Haul - get to the airport a minimum of 3.5 hours before 2. Short Haul - get to the airport a minimum of 2.5 hours before 3. Check in online 24 hours prior to departure and print off your boarding passes 4. Set off from home earlier - no one can predict the traffic 5. Arrange parking for the Meet and Greet (nearest to the airport terminal) 6. Take plenty of snacks for the car journey and waiting for your flight as well as bottles of water for pre-security 7. Wear...

Travelling with children

19 January 2018

You don’t want to stop travelling overseas just because you now have children and what’s more, you still want quality accommodation, great facilities and a little time for yourselves to relax. Great kids’ entertainment and occasional supervision for your children can be important. Plus, top tips on how to avoid the having a stressful journey with the kids. 1. Pace yourself. Go with the flow and don’t pack in too much. Build in rest days and be realistic about what you might see and do. 2. Travel is great for broadening the mind, even if you’re a five-year-old. Start getting your...

Marvellous Munich

16 October 2017

At the end of August, we booked in advance to go and see my relatives in Munich/Germany. We were away for 6 days and it was simple and stress free to get there. We flew with Easyjet from Stansted and in just two hours you arrive in Munich. Totally doable for a city break. We visited the BMW Museum, Allianz Arena Football Stadium, Neuschwanstein Castle and the city. Taking kids, we visited the local trampoline park too! We also saw the preparation of the Oktoberfest, although Bavarians call it 'die Wiesn' which mean the meadow. This is because it was on...

Mystical Marrakech

01 December 2013

After an excellent, short flight of 3 hours and 15 mins I arrived in Marrakech. We caught our private transfer. I strongly recommended booking a prearranged transfer. Hassle free. Our driver took us to our resort of Zone Touristque, Agdal a 25 mins transfer, 15mins outside the medina. A lovely 24 degrees in November! The following day, we arranged to do a half day doing a personal, private, historical Marrakech tour. It was superb. I would definitely recommend this. The Berbers from the High Atlas Mountains arrived in Marrakech in 1062 and never left. We saw the...

Capitvating Cayman Islands

07 June 2013

I thought the Cayman Islands were a place you just read about! Well I had the good fortunate to visit there for six days. What an amazing destination. The Cayman Islands are made up of three islands; Grand Cayman, Little Cayman and Cayman Brac. I stayed on the main island, Grand Cayman. It is 22 miles long at it longest point and 8 miles wide and neighbouring islands include Jamaica and Cuba. It takes about 10 hours to get there. BA has a direct service that stops on route in Nassau/Bahamas. It is also home to the famous Seven Mile beach...

My customer stories

What can I say… Another excellent holiday booked for us to Istanbul along with a side trip to a friends Wedding .Thank you so much Paula. Absolutely superb. Our tour guide for old Istanbul was incredible. Like you do , he looked after us brilliantly. Loved the Pera Palace Hotel in Istanbul our stay was very enjoyable…not many hotels are a Museum ! 12 /10! Always delighted to refer Paula on to friends and family without hesitation because I have complete confidence in her ability.

Paula is an absolute gem! From our first conversation I just knew that she would be such a help in arranging our travel to the USA. I was not disappointed. Paula priced flights for us, provided suggestions about the most convenient hotels with parking at Heathrow, hotels in Boston for a one night stop over, and the most cost effective solution for car hire during our stay in the States. Thank you, Paula, for your expert advice, your cheery voice on the telephone, and your professionalism. Your in-depth knowledge of the travel market saved me hours of internet searching. I shall be recommending you to our friends who travel.

Just wanted to say a big thank you for arranging our lovely holiday in Malta. We were blessed with great weather and went on amazing trips. Would definitely recommend our hotel. Location was very good for getting around. Thank you so much for everything once again. You are a true diamond.

Paula’s knowledge and experience of the holiday market enables her to quickly interpret her clients’ requirements and translate them into competitive quotations. It was a relief to delegate this task to her and to benefit from her detailed advice and her ability to obtain special needs, such as arranging ‘assisted boarding’ for my wife. All this with humour and great efficiency. We shall certainly use Paula's travel service again. Paul and Judith Sanders

Some weeks ago, my wife and I needed to travel to Inverness at very short notice for an indefinite period. Rather than spend time at various Railway Stations trying to find the most efficient route to our destination, we remembered having seen Paula's advertisement in a local magazine and decided to try a Travel Counsellor. We are glad we did! Paula looked after us splendidly, advising us on options, arranging the journey up to Inverness and even delivering the tickets personally. When we decided to come home, Paula was at the end of the telephone line to order tickets and e-mail instructions. Things could not have been more smooth. Indeed we felt we had a guardian angel looking after us. We were pleased, on our return to welcome Paula to our home to discuss how well things had gone. We are only too pleased to support Paula with this testimonial and we have warmly recommended her services to several friends. Thank you Paula. A potentially traumatic situation was eased by your help. Here's to the next time. Richard and Val Gardiner

It was with considerable apprehension that I decided to visit my sister in Australia. I am elderly, but reasonably fit person, though not confident with the idea of such a long journey. I remembered that Paula helped an elderly couple, in our village, plan their trips to visit family in New Zealand. Paula has been the answer to my concerns and organised my flight, that catered to my needs. Paula responds quickly to my queries and has given me reassurance and confidence. Every aspect of my travel trip has been efficiently dealt with. Where Paula is concerned, there is NO such thing as a travel problem! I had a wonderful holiday. I would definitely make the journey again, but only with the help, guidance, and care that Paula provides. Thank you.

Paula, just a short note to thank you so much for arranging our holiday of a life time for Paul’s big birthday. Cruising around the Med was perfect (apart from some of the weather but that is not your department!). Being new to cruising we were amazed at just how easy it all was to fly out to the ship, transfer then get on board. Our luggage arrived very quickly and both on and off was just so easy. The trip was amazing and just what we had hoped it would be and we just can't thank you enough for all the planning involved. We need to now think of our next adventure and will be sure to ring you first for that friendly advice and assistance

Just a quickie to say cheers for another blinder. The riad was a real Newman gaff, mum and dad were blown away. And Marrakech itself was lovely, a guided womble on the first morning gave us an enlightening introduction to it's heritage. The markets and souks were great, no hassle. Nosh was lovely. Me 'n 'er will definitely be revisiting. Luvved it!

Just a few words to thank you so much for your help with booking our holidays for 2018. Your help and guidance for our proposed Corsican holiday were superb and your recommendations were so helpful. Sadly, as you are aware, we found it necessary to cancel our arrangements and, again, your help, kindness and understanding was superb. Thank you for that. You also helped with our 4-day Parisian trip in July, recommending the hotel, which was perfect for what we wanted to do, and booking tickets for the Moulin Rouge – Eurostar, taxis to and from the hotel, dinner and show. All this contributed to us having a wonderful time. Thank you again. Best regards

Paula, just wanted to thank you for arranging our recent holiday in Barcelona and subsequent Mediterranean Cruise. The whole holiday was seamless in terms of the organisation and transfers. As someone who is busy running a business, my time is limited, so leaving the research of flights, transfers, accommodation and offering advice on all aspects of the cruise was invaluable. I also thank you for your regular contact and updates particularly the assurance of knowing you “are always there” if needed. I will be recommending you wherever possible as I am confident all your customers receive first class service. Regards Richard Fowler

Paula - thank you so much for organising our perfect holiday! Arranging a holiday to Disneyland Paris for 9 could have been a headache, but after a friendly chat with Paula she presented us with the perfect tailored holiday! Paula's organisation meant that there was nothing for us to do but concentrate on having a brilliant time and create amazing memories for us all! Everything went without a hitch, everything was arranged perfectly and we cannot thank or recommended Paula enough! PS, Having Paula on the end of the phone had we needed it was a reassuring bonus!

After weeks of trying to find our perfect holiday we decided that we weren't getting anywhere and needed to get some help. I looked at the Travel Counsellors website and emailed Paula straight away. She was extremely professional, friendly and helpful and within 24 hours she had found us 3 options to chose from, well within our budget. We picked our favourite and from then on, everything just ran so smoothly. From beginning to end we had a relaxed, stress free holiday. We will definitely be using Paula and her service again and I would recommend her services to anyone!

Impeccable service from Paula. My holiday was already chosen prior to finding Paula however, it needed experience as their was so much to organise. Regardless of complications caused by the organisation that I will be going with, she went the extra mile, and within a matter of days it was all systems go she had orchestrated it with sheer professionalism. Thank you Paula Ross you're a star. Revelstoke Glacier House, Canada, here we come, get those snowmobile's ready!

We would like to thank Paula and Travel Counsellors for making our holiday to Malaysia go with such ease. Everything was in place at the right time all our connections and hotel reservations all went without a hitch making, it a relaxing and worry free holiday. We have dealt with Paula before and will be using her again thank you

We have used Paula now for around 3 years and have had some great holidays. I cannot recommend her enough and would never book a holiday now without her!!! She is friendly, professional, honest, knowledgeable, but most of all knows exactly what we like from our holidays. Using Paula is like have your own personal travel counsellor at your finger tips. She's great and you'd be mad not to use her amazing service!!

What can I say ....I would always choose Paula to research and book our holidays and business trips. Fantastic service and after service too. Love her to bits

I hold this lady in high esteem for sure ... 100% reliable, knowledgeable, understanding, thoughtful, and kind - She deserves an award for her part in 'Travel Counsellors'. My vacations & flights that Paula has organised to and from the UK to USA over the past 4 or 5 years have been GREAT!" Thank YOU Paula

I've used Paula's services three times now and she is superb. Very informative, efficient and friendly. Great for taking the hassle out of booking a holiday, so we can just enjoy it!

Paula is an incredibly friendly and approachable person. Paula did a brilliant job sourcing excellent quotes for me for my forthcoming trip to Thailand and Cambodia. Her verbal and written communications were excellent and she provided us with a wealth of information on fights and accommodation in our chosen destinations. Highly recommended.

We would like to thank Paula for arranging a lovely cruise for us. Yes, we could have booked this ourselves but we wouldn’t have received the personal service that Paula gave us. If we had any questions regarding the holiday, no matter how small, we would ping a quick email or text to her and she was always happy to help. A few days before we went on holiday, Paula came round and brought all our documents to us so we didn’t have to print them ourselves. On our return she called us to find out how the holiday was. I don’t think any travel agent has given us this level of service. Thank you Paula! We wouldn’t hesitate to recommend you or to use your services again.

Cannot recommend this lovely lady enough! Paula has created two of the most incredible holidays for me - Japan in 2016 and Bali in 2017. She has so much knowledge and passion for her job! Cannot wait for my next adventure!!

Paula has been looking after Liz & myself for quite some years now, her advice and suggestions are invaluable to us to have a stress free, enjoyable holidays. Always available, something money can't buy when you come across a sticky problem abroad, one phone call and its sorted! The influence she has is considerable, Paula can reach parts that no other travel expert can!. I've said it before, if you're going on holiday...Pack a Paula! Take Paula with you and it's not as daft as it sounds, she's the only 24/7 x 52 week year travel service accessible from anywhere in the world! I know I will have no fears or worries if I've booked through Paula.

Paula sorted our Lapland and Disney holidays. She's so knowledgeable and helpful. Nothing is too much trouble. Its so relaxing having someone else do all the work would definitely recommend her.

Nothing is impossible with Paula around. I was chasing perfection but caught excellence instead. She is dependable, reliable, resourceful, flexible and persistent. If you want to delegate the pressure of planning a bespoke holiday aim for someone who is P- proactive A- active U-unfazed L- likeable A-accountable. Had a fantastic time in Brazil and looking forward to working with Paula again.

I was recommended to Paula from my brother in law who previously booked with Paula. My experience with her has been amazing. The whole booking and advising me where to go made my life so much easier. Paula's customer service is superb! The first time I spoke to her, it felt like I was talking to a friend who was just telling me where to go. Paula made my whole booking experience stress free. I didn't do any research into where we were going in Thailand, as I trusted Paula to pick the best and when we got there and stayed at the BelAire Bangkok & Centara Phuket, the resorts were outstanding and I couldn't believe Paula had booked us into an amazing resort. Myself and wife absolutely loved our honeymoon. We cannot thank Paula enough for making our experience the best ever. Thank you Paula, I look forward to booking with you again.

To anyone looking to book a holiday, whether it's just a trip to the sunshine or an amazing trip of a lifetime, I would like to recommend Paula Ross from Travel Counsellors. Paula did a fabulous job at listening to what we wanted on our trip and part of the reason we had such an amazing time is because of her hard work and perseverance when we kept changing dates, hotels and destinations!!! One of our internal flights was cancelled because of bad weather and with one phone call, Paula had sorted it. Rebooked us on a flight the next day, booked an extra night at the hotel in New York and advised the hotel in Las Vegas we were arriving a day late... this enabled us to still attend a wedding in Las Vegas which was the whole point of our trip....!!!! We have already booked a trip to Florida with Paula for next year and I'm sure there will be many more to come!! Thanks Paula! x

Paula booked my holiday of a lifetime to Australia. She was very efficient, thorough and a pleasure to deal with. I would definitely recommend her. Peter Phipps

After finding myself left with the task of organizing my families first group holiday I knew it wasn't going to be easy. I had the age range of just under 1 year old up to a 60 year old with a few 30 somethings and teenagers thrown in too....not an easy task. Then comes Paula Ross, Travel Counsellor. Paula just listened. It sounds so simple but actually when does this happen? Paula took on requested flight times, transfer times, distance to the beach, all inclusive, half board and self catering requests for the three different parties. Nothing was a problem for her. With every problem we created, Paula was there with a cure. Even down to an unforeseen medical condition. Paula made super arrangements for us to travel with ease. The hotel we stayed in was perfect just as she said it would be as many of her customers have been there before. Paula really invests time and effort with great efficiency and enthusiasm to get you what you want because she really knows how important holidays are. I would definitely recommend using Paula Ross. Paula will take all the hassle out of booking your holiday. It makes more sense to sit back and relax! You'll be in very capable hands. We will be using her services again. Thanks Paula. Couldn't have done it without you!

Paula is efficient, helpful and good humoured. She goes the extra mile. I have recommended her to a friend who has been extremely satisfied with her, and she has saved him a lot of money on a major trip. I would recommend her widely.

I have used Paula's services for many years. She is wonderfully efficient, takes all the worry off our hands and knows what we like in a holiday. She has never failed us yet and I look forward to many more years of bookings with her.

What can I say ....I would always choose Paula to research and book our holidays and business trips. Fantastic service and after service too. Love her to bits

I've used Paula's services three times now and she is superb. Very informative, efficient and friendly. Great for taking the hassle out of booking a holiday, so we can just enjoy it!

Paula sorted our Lapland and Disney holidays. She's so knowledgeable and helpful. Nothing is too much trouble. Its so relaxing having someone else do all the work would definitely recommend her.

Paula booked my holiday of a lifetime to Australia. She was very efficient, thorough and a pleasure to deal with. I would definitely recommend her. Peter Phipps

Holiday offer inspiration

From the pristine white-sand beaches of Thailand’s idyllic islands to the sprawling wide-open roads of the USA; the historic and breathtakingly beautiful architecture of India to the crystal-clear turquoise waters of the Maldives – there’s a world of wonder out there and it’s just waiting to be explored.

Contact me on 01933 697580