Paula Ross

My customer stories

After weeks of trying to find our perfect holiday we decided that we weren't getting anywhere and needed to get some help. I looked at the Travel Counsellors website and emailed Paula straight away. She was extremely professional, friendly and helpful and within 24 hours she had found us 3 options to chose from, well within our budget. We picked our favourite and from then on, everything just ran so smoothly. From beginning to end we had a relaxed, stress free holiday. We will definitely be using Paula and her service again and I would recommend her services to anyone!

Impeccable service from Paula. My holiday was already chosen prior to finding Paula however, it needed experience as their was so much to organise. Regardless of complications caused by the organisation that I will be going with, she went the extra mile, and within a matter of days it was all systems go she had orchestrated it with sheer professionalism. Thank you Paula Ross you're a star. Revelstoke Glacier House, Canada, here we come, get those snowmobile's ready!

We would like to thank Paula and Travel Counsellors for making our holiday to Malaysia go with such ease. Everything was in place at the right time all our connections and hotel reservations all went without a hitch making, it a relaxing and worry free holiday. We have dealt with Paula before and will be using her again thank you

We have used Paula now for around 3 years and have had some great holidays. I cannot recommend her enough and would never book a holiday now without her!!! She is friendly, professional, honest, knowledgeable, but most of all knows exactly what we like from our holidays. Using Paula is like have your own personal travel counsellor at your finger tips. She's great and you'd be mad not to use her amazing service!!

I've used Paula's services three times now and she is superb. Very informative, efficient and friendly. Great for taking the hassle out of booking a holiday, so we can just enjoy it!

Paula is an incredibly friendly and approachable person. Paula did a brilliant job sourcing excellent quotes for me for my forthcoming trip to Thailand and Cambodia. Her verbal and written communications were excellent and she provided us with a wealth of information on fights and accommodation in our chosen destinations. Highly recommended.

We would like to thank Paula for arranging a lovely cruise for us. Yes, we could have booked this ourselves but we wouldn’t have received the personal service that Paula gave us. If we had any questions regarding the holiday, no matter how small, we would ping a quick email or text to her and she was always happy to help. A few days before we went on holiday, Paula came round and brought all our documents to us so we didn’t have to print them ourselves. On our return she called us to find out how the holiday was. I don’t think any travel agent has given us this level of service. Thank you Paula! We wouldn’t hesitate to recommend you or to use your services again.

What can I say ....I would always choose Paula to research and book our holidays and business trips. Fantastic service and after service too. Love her to bits

I hold this lady in high esteem for sure ... 100% reliable, knowledgeable, understanding, thoughtful, and kind - She deserves an award for her part in 'Travel Counsellors'. My vacations & flights that Paula has organised to and from the UK to USA over the past 4 or 5 years have been GREAT!" Thank YOU Paula

Paula has been looking after Liz & myself for quite some years now, her advice and suggestions are invaluable to us to have a stress free, enjoyable holidays. Always available, something money can't buy when you come across a sticky problem abroad, one phone call and its sorted! The influence she has is considerable, Paula can reach parts that no other travel expert can!. I've said it before, if you're going on holiday...Pack a Paula! Take Paula with you and it's not as daft as it sounds, she's the only 24/7 x 52 week year travel service accessible from anywhere in the world! I know I will have no fears or worries if I've booked through Paula.

Paula sorted our Lapland and Disney holidays. She's so knowledgeable and helpful. Nothing is too much trouble. Its so relaxing having someone else do all the work would definitely recommend her.

Cannot recommend this lovely lady enough! Paula has created two of the most incredible holidays for me - Japan in 2016 and Bali in 2017. She has so much knowledge and passion for her job! Cannot wait for my next adventure!!

Nothing is impossible with Paula around. I was chasing perfection but caught excellence instead. She is dependable, reliable, resourceful, flexible and persistent. If you want to delegate the pressure of planning a bespoke holiday aim for someone who is P- proactive A- active U-unfazed L- likeable A-accountable. Had a fantastic time in Brazil and looking forward to working with Paula again.

I was recommended to Paula from my brother in law who previously booked with Paula. My experience with her has been amazing. The whole booking and advising me where to go made my life so much easier. Paula's customer service is superb! The first time I spoke to her, it felt like I was talking to a friend who was just telling me where to go. Paula made my whole booking experience stress free. I didn't do any research into where we were going in Thailand, as I trusted Paula to pick the best and when we got there and stayed at the BelAire Bangkok & Centara Phuket, the resorts were outstanding and I couldn't believe Paula had booked us into an amazing resort. Myself and wife absolutely loved our honeymoon. We cannot thank Paula enough for making our experience the best ever. Thank you Paula, I look forward to booking with you again.

To anyone looking to book a holiday, whether it's just a trip to the sunshine or an amazing trip of a lifetime, I would like to recommend Paula Ross from Travel Counsellors. Paula did a fabulous job at listening to what we wanted on our trip and part of the reason we had such an amazing time is because of her hard work and perseverance when we kept changing dates, hotels and destinations!!! One of our internal flights was cancelled because of bad weather and with one phone call, Paula had sorted it. Rebooked us on a flight the next day, booked an extra night at the hotel in New York and advised the hotel in Las Vegas we were arriving a day late... this enabled us to still attend a wedding in Las Vegas which was the whole point of our trip....!!!! We have already booked a trip to Florida with Paula for next year and I'm sure there will be many more to come!! Thanks Paula! x

Paula booked my holiday of a lifetime to Australia. She was very efficient, thorough and a pleasure to deal with. I would definitely recommend her. Peter Phipps

After finding myself left with the task of organizing my families first group holiday I knew it wasn't going to be easy. I had the age range of just under 1 year old up to a 60 year old with a few 30 somethings and teenagers thrown in too....not an easy task. Then comes Paula Ross, Travel Counsellor. Paula just listened. It sounds so simple but actually when does this happen? Paula took on requested flight times, transfer times, distance to the beach, all inclusive, half board and self catering requests for the three different parties. Nothing was a problem for her. With every problem we created, Paula was there with a cure. Even down to an unforeseen medical condition. Paula made super arrangements for us to travel with ease. The hotel we stayed in was perfect just as she said it would be as many of her customers have been there before. Paula really invests time and effort with great efficiency and enthusiasm to get you what you want because she really knows how important holidays are. I would definitely recommend using Paula Ross. Paula will take all the hassle out of booking your holiday. It makes more sense to sit back and relax! You'll be in very capable hands. We will be using her services again. Thanks Paula. Couldn't have done it without you!

Paula is efficient, helpful and good humoured. She goes the extra mile. I have recommended her to a friend who has been extremely satisfied with her, and she has saved him a lot of money on a major trip. I would recommend her widely.

I have used Paula's services for many years. She is wonderfully efficient, takes all the worry off our hands and knows what we like in a holiday. She has never failed us yet and I look forward to many more years of bookings with her.

It has been fun organising holidays and flights with Paula. Always arriving at a perfect choice. With add on ideas to find more adventure when there.

I have used Paula for the last 8 years and have recommended her many times! Excellent service!

Having just returned from my dream trip - six weeks in the USA and Canada - I simply cannot thank Paula enough for everything she did in organising it all. In a nutshell, I bundled up everything I wanted - which was quite complicated - and handed it over to Paula and she fixed it all, discussing various options and the fine details with me. I was simply left with the excited anticipation of a wonderful trip followed by the relaxed enjoyment of it all, because everything had been taken care of. I also knew that if there were any problems, Paula was on hand back home to help sort them out - but there were none. I have already recommended Paula to several friends and will continue to do so - she has not been just my travel agent, she's been a confidante and a sounding board for my ideas and has become a friend!! Thanks Paula, it was as amazing as we both hoped and planned it to be!!!!

Paula is brilliant to work with and such a lovely person! I had no idea where I wanted to go but it was like she read my mind and has booked me the most amazing holiday. She makes it so easy and I would recommend her to everybody!!! - thank you

We have no hesitation in recommending the services of Paula Ross to anyone who is in need of a Travel Counsellor. She has personally handled our travel requirements, holiday and world travel for this last decade and given us every satisfaction. With her wide knowledge and experience of the travel industry she has been able to eliminate all the frustrations of making reservations and often suggested alternatives to us, which have proved more convenient and less costly than our own efforts. When making bookings we find it easier to call Paula rather than wrestle with the complexities of manifold brochures, since she now knows our preferences etc. and has not ever disappointed us.

I was looking to go off the beaten track on a personal trip to Africa and Paula was recommended to me through a friend. With mission impossible passed onto her she returned promptly with many options, all of which ticked my boxes. Once I chose my trip, she did a wonderful job guiding me though the whole experience keeping me informed at all times. I can not recommend her enough - set her a challenge and she will surpass it. 11 out of 10!

We have just retuned from a honeymoon trip of a life time! Paula listened to our needs and desires right from the word go. She took us through all the options and tailored a perfect Honeymoon to our personal needs. The honeymoon was everything we wanted it to be and even more! Paula delivered a personal service with a smile every step of the way. I would not hesitate in a flash to recommended Paula! We have even already discussed our next trip over tea and cakes while looking at the honeymoon snap shots! Mr & Mrs Healy

Paula Ross, well what do you say, the most pleasant, helpful and deadicated person i know. Paula has booked our holidays for the 12 years sometimes 3 a year, just name the hotel and date she does the rest down to the last little detail and we've never been dissapointed. A gold medal winner for me, keep up the good work Paula, all the best, Rita & Alan x

Just got back from another wonderful holiday organised by Paula. Completely stress free no hassle as everything arranged for us.You never fail to deliver a 1st star service and can't recommend you enough.Thank you so much Paula for making life easy will be back to book our next holiday with you!

My daughter recommended Paula to me about 6 years ago when my husband and I travelled to New Orleans for a cruise. It was a great holiday and her attention to detail gave us the confidence that nothing was overlooked. Our return flight was changed at the last minute due to adverse weather and Paula phoned us in the middle of the night so that we were able to catch the earlier flight the next morning.

Paula is like one of the family. She is always interested in what we are up to and always ready to go out of her way to arrange a memorable trip for us when we ask. I even suggested one of our favourite sweets for her family!! Will no doubt enjoy this years holiday even though it's not quite as exciting as last years. Many thanks for all your help Paula and take care of yourself!!! Love Sylvia & family xx

I've used Paula's services three times now and she is superb. Very informative, efficient and friendly. Great for taking the hassle out of booking a holiday, so we can just enjoy it!

What can I say ....I would always choose Paula to research and book our holidays and business trips. Fantastic service and after service too. Love her to bits

Paula sorted our Lapland and Disney holidays. She's so knowledgeable and helpful. Nothing is too much trouble. Its so relaxing having someone else do all the work would definitely recommend her.

Paula booked my holiday of a lifetime to Australia. She was very efficient, thorough and a pleasure to deal with. I would definitely recommend her. Peter Phipps

It has been fun organising holidays and flights with Paula. Always arriving at a perfect choice. With add on ideas to find more adventure when there.

I have used Paula for the last 8 years and have recommended her many times! Excellent service!

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