Paula Ross - Travel Counsellors

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It's Nice To Meet You

How exciting you found me!

I'll begin by telling you a little about me and what I love about holidays?
Then, we'll get on to the most important part. You!

Born, brought up and live in Wellingborough, Northamptonshire. I take care of your travel needs and dreams for you, wherever you live. I have customers locally, nationally and internationally. I am a travel agent. But I'm also much more besides. I am a Travel Counsellor. Which means I don't work set hours. I am available for customers at a time that suits you, to talk about your travel arrangements and should the need arise, I work anytime and anytime zone.
For 38 years, travel has been my passion. How lucky am I to have spent so many years steeped in a world I love? The world of travel!

I've had the most wonderful time – experiencing and sharing some of the world's most exciting, breath taking and unforgettable locations with people like you.
Using my knowledge and expertise, I arrange all kinds of trips, breaks, holidays, honeymoons, mini-moons, cruises, bespoke holidays, special occasion holidays and holiday extras.
When you and I work together, you'll enjoy the added peace of mind that everything booked is financially protected - so important these days. Your travel arrangements and money are in the safest hands possible!

From the moment we start talking to the day you arrive home from your holiday, I'm here to take care of you – always in touch, always at your side. That's my USP.
At the best of times, travel can be unpredictable – after all, that’s half the fun!
Once booked, should the unforeseen happen, don't worry. Rest assured, I’ll go above and beyond to smooth the path.

I’m the ultimate, complete, trusted travel adviser.
A bold claim, I know – but you don't have to take my word.
Read my customer stories below and see what others think of the service I deliver.
Much of this has been about me … but you know who matters much more?
You!
I'd love to find out about you and your kind of holiday or travel.

It’s a great time to get in touch, so … let's talk travel!

My customer stories

Sent by Stephanie Gordon

Cornwall 31/05/2025

Paula thinks of all the details . She helps and supports us wherever, and whenever she can. Peace of mind.

Sent by Julie Cooper

London 31/05/2025

Paula always responds quickly and goes the extra mile to meet your needs. She is so friendly and easy to talk to, and we have no hesitation asking her for help.

Sent by Paul Clarke

Cheltenham 18/03/2025

Paula is a pleasure to deal wit, she has a wealth of knowledge and is great at finding places you wouldn’t normally consider or be aware of.

Sent by Rachel Labour

LONDON 21/01/2025

Paula - words can't describe how your expertise as a travel consultant and the excellence level of service has changed our families' view of travelling; especially with special/medical requirements as well as disabilities. Your unique tailored service and support throughout were extremely invaluable to us. Thank you for helping our SEN families reach our dreams and more. Thank you for all your support in creating incredible precious memories. Trusted travel with Paula throughout is my only go-to now for our family, and I am looking forward to our next travel booking!!

Sent by Karen Akhtar

Northampton 11/01/2025

Absolutely fantastic service... thought of things we never would have. Definitely be back for more.!

Sent by Mustapha Amli

Marrakech/Morocco 24/12/2024

First time booking with Paula (Travel Counsellors) after a recommendation from a friend and I am so glad I did. She is very knowledgeable and it has been a stress free experience. Great tailored experience and service throughout. Thank you!

Sent by Angela Parker

Northamtpon 24/12/2024

Very committed to her work

Sent by Philp Coker

Northampton 24/12/2024

You were very helpful and addressed all my concerns, this gave me confidence that I am in safe hands.

Sent by Satvere Kyte

RUGBY 19/10/2024

We set Paula a challenge and she delivered very quickly and with everything we asked for. Attention to detail and listening were second to none!

Sent by Ronald Beesley

San Antonio Texas/USA 24/09/2024

Direct personal assistance is Paula's hallmark.

Sent by Jessica Bass

Thrapston 06/08/2024

If booking holidays was an Olympic Sport . You Paula, would win GOLD. Thank you for everything you do.

Sent by Patricia Knight

London 30/07/2024

I found my counsellor to be so helpful and knowledgeable with my requirements. She knows my likes and what I expect from a holiday

Sent by Jess Bass

Thraspton 30/07/2024

Paula has been an amazing support to us whilst booking a number of trips this year. She takes all the hard work out of holidaying and lets us enjoy. Nothing is ever too much trouble and she is always available to discuss anything. I've always appreciated her honest and friendly approach and wouldn't hesitate to use her services in future.

Sent by Clare Marshall Burke

WELLINGBOROUGH 30/07/2024

Paula is our go to… she always finds us the perfect holiday, interpreting our wish list into the ideal solution! Thank you

Sent by Rose Shakespeare Brown

London 30/07/2024

We find Paula to be so helpful she takes time to listen to what we want she always so accommodating thank you Paula for your ongoing support

Sent by Camilla Belgrave-Parr

Northamptonshire 08/07/2023

Unwavering attention to detail and genuine care for her customers.

Sent by Justin Souster

Northamptonshire 08/07/2023

Paula goes that extra mile to make sure your holiday is just perfect I would never travel abroad unless Paula had booked it for me 110% service. Look forward to booking many more get aways with her.

Sent by Robert Marsden

Northamptonshire 08/07/2023

Fantastic person who will always be there for you!

Sent by Mandy Whitby

Northamptonshire 08/07/2023

Paula knows her customers and what they want.

Sent by Meadows -Jones Phillippa

Northamptonshire 08/07/2023

Without Paula's enthusiasm and committed approach, it's highly likely we wouldn't have gone on holiday at all. We're grateful to Paula for ensuring we didn't give up, resulting in a wonderful and much needed holiday.

Sent by Tracey Saggs

Northamptonshire 08/07/2023

I have been made to feel my trip is the most important one Paula is planning and that all my concerns / considerations have been thought of! Stress free holiday planning! Thank you so much

Sent by Justin Souster

Northamptonshire 11/10/2022

Paula has never let me down and I wouldn’t book with anyone else.

Sent by Theresa Bearcroft

Northamptonshire 11/10/2022

Fab service!

Sent by Stephanie Gordon

Cornwall 11/10/2022

Paula has used patience in dealing with two elderly people with a very limited computer knowledge.

Sent by Valerie Thompson

London 11/10/2022

I have already recommended Paula. Am also looking forward to using your services again soon!

Sent by Karlie McGowan

Northamptonshire 11/10/2022

We have used Paula's services before and have also recommended her to others. Helpful, attentive and professional.

Sent by Paul Steeples

Nottinghamshire 04/10/2022

We have worked with Paula twice on holiday bookings and I can highly recommend her. Nothing is too much trouble and she really helps take the stress and strain out of holiday booking.

Sent by Rona Wade

Northampton 04/10/2022

Explored all the travel options available to me. Listened to what I wanted and was very honest about my expectations. I am hugely appreciative as always with Paula Ross.

Sent by David Sheehan

Hampshire 12/09/2022

Paula is the best. One phone call explaining what I am thinking about and the ideas pour out! A wonderful person offering the highest quality personal service.

Sent by Arthur Gould

Wellingborough 24/05/2022

Paula is most efficient and friendly made us feel relaxed. Making sure we understood every detail. Very proud parents!

Sent by Richard Bledowski

Northamptonshire 24/05/2022

We could not have chosen a better person to organise our most perfect honeymoon. It will be something we will not forget. Thank you Paula.

Sent by Claire Fenn

Northampton 24/05/2022

Paula has been amazing. Always has been and continues her professional, fun, personal support. We have highly recommended Paula to many friends and would never book a holiday without her...

Sent by Maverick Taylor

London 20/04/2022

I’ve not known Paula that long, but have found that every step of booking any trips Paula has gone above and beyond what any agent would do for someone who is slightly ocd about my bookings. I’ve not had to worry about a thing. I would recommend Paula to anyone without a second thought.

Sent by Samantha Davies

Wellingbrough 19/04/2022

Paula is such a great support. I will definitely book with her again! I have already passed her details on to others, as she was a delight, efficient and professional. Paula made the whole process easy and stress free!

Sent by Timothy O'Neill

Northampton 14/04/2022

Paula provides great guidance, experience and expert knowledge when assisting with a holiday booking.

Sent by Amy Waples

Rushden 14/04/2022

So friendly and helpful

Sent by Cindy Howes

Wellingborough 14/04/2022

Paula is very knowledgeable and supportive. No pressure, just great customer service.

Sent by Linda Newman

Wellingborough 14/04/2022

I have used Paula for a number of years and she is always available to make suggestions and offer advice. I have total confidence in Paula and wouldn't use anyone else. Her knowledge of the travel industry is outstanding

Sent by Ella Bevan

Towcester 14/04/2022

Very helpful and speedy with any responses. Excellent service.

Sent by David Boobyer

Northampton 14/04/2022

Paula, is efficient and extremely knowledgeable.

Sent by Allison Hitches

Northamptonshire 14/04/2022

Paula was really helpful from start to finish. Honest and upfront about what is and isn’t included in the package, as well as what can be added and when. She considered the travel times too, which is really helpful with two children in tow!

Sent by David Sheehan

Hamphire 14/04/2022

Paula was brilliant organising our trip. Paula was always one step ahead of us which made things so simple and of course the best customer service as always!

Sent by Deborah Eastwood

Northampton 14/04/2022

Always helpful nothing too much trouble fabulous service

Sent by Amanda Jeffery - Hughes

Leicester 14/04/2022

Paula as always is amazing, so professional and efficient. We've used her time and time again and will continue to do so. Thank you Paula for being so good at your job!

Sent by David Eagle

Kettering 14/04/2022

Persevered to ensure our 2022 Namibian holiday gave us all we wanted and more. Thank you so much Paula

Sent by Robert Marsden

Wellingborough 14/04/2022

Always ready to help at any time.

Sent by Linda Ross

Wellingborough 14/04/2022

Paula is extremely helpful and gives very good advice and it is a pleasure to do business with her. We do and will continue to recommend her to our friends!

Sent by Abbeygail Shortt

NORTHAMPTON 14/04/2022

Paula was the only travel consultant we spoke with who took time to listen to our ideas and then took time to look into exactly what we wanted. As this was our honeymoon, we were quite specific on our requirements. Paula then came back to us and rather than just agreeing with us she came up with better ideas, better hotels and created a bespoke holiday for us. Thank you xx

Sent by Peter Hughes

Leicester 14/04/2022

This is the second time that I’ve booked with Paula and I certainly wouldn’t do that if I didn’t have total faith in the services she provides.

Sent by Sarah Palmer

Northampton 14/04/2022

Paula is wonderful. She takes time to understand what a great holiday means to you personally and then finds a great match. She listens, discusses, suggests and guides but overall she makes booking a holiday the fun it should be. It doesn't end there. She ensures you're happy every step of the way and is always in the background in the very unlikely event you should need her. I can't recommend her enough. Thank you Paula - keep caring!

Sent by Stephanie Cowper

Northampton 14/04/2022

Lovely lady with enthusiasm to get the right holiday. Already recommending to everyone.

Sent by Shaun Stacey

Wellingborough 14/04/2022

Paula enthusiasm is so infectious and warming, along with how helpful she is it makes you want to come back for the next holiday

Sent by Richard Bland

Northampton 14/04/2022

Fantastic support, quick and supportive. Paula listened to my holiday requirements and quickly made recommendations for my family to enjoy. Thank you for your kind efforts!

Sent by Sharon Brown

London 14/04/2022

Paula, what can I say but a big thank you. You have been such great support to us and given us the best advice. Throughout all this you have been so honest and straight with us, so thank you, thank you. You are truly a professional.

Sent by Maryon Lawry

Newbury 04/09/2019

What can I say… Another excellent holiday booked for us to Istanbul along with a side trip to a friends Wedding .Thank you so much Paula. Absolutely superb. Our tour guide for old Istanbul was incredible. Like you do , he looked after us brilliantly. Loved the Pera Palace Hotel in Istanbul our stay was very enjoyable…not many hotels are a Museum ! 12 /10! Always delighted to refer Paula on to friends and family without hesitation because I have complete confidence in her ability.

Sent by Penny Pedroli

Kettering/Northamptonshire 03/09/2019

Paula is an absolute gem! From our first conversation I just knew that she would be such a help in arranging our travel to the USA. I was not disappointed. Paula priced flights for us, provided suggestions about the most convenient hotels with parking at Heathrow, hotels in Boston for a one night stop over, and the most cost effective solution for car hire during our stay in the States. Thank you, Paula, for your expert advice, your cheery voice on the telephone, and your professionalism. Your in-depth knowledge of the travel market saved me hours of internet searching. I shall be recommending you to our friends who travel.

Sent by Sharon Brown

London 20/06/2019

Just wanted to say a big thank you for arranging our lovely holiday in Malta. We were blessed with great weather and went on amazing trips. Would definitely recommend our hotel. Location was very good for getting around. Thank you so much for everything once again. You are a true diamond.

Sent by Paul and Judith Sanders

Higham Ferrers /Northamptonshire 31/05/2019

Paula’s knowledge and experience of the holiday market enables her to quickly interpret her clients’ requirements and translate them into competitive quotations. It was a relief to delegate this task to her and to benefit from her detailed advice and her ability to obtain special needs, such as arranging ‘assisted boarding’ for my wife. All this with humour and great efficiency. We shall certainly use Paula's travel service again. Paul and Judith Sanders

Sent by Richard and Valerie Gardiner

Northamptonshire 31/05/2019

Some weeks ago, my wife and I needed to travel to Inverness at very short notice for an indefinite period. Rather than spend time at various Railway Stations trying to find the most efficient route to our destination, we remembered having seen Paula's advertisement in a local magazine and decided to try a Travel Counsellor. We are glad we did! Paula looked after us splendidly, advising us on options, arranging the journey up to Inverness and even delivering the tickets personally. When we decided to come home, Paula was at the end of the telephone line to order tickets and e-mail instructions. Things could not have been more smooth. Indeed we felt we had a guardian angel looking after us. We were pleased, on our return to welcome Paula to our home to discuss how well things had gone. We are only too pleased to support Paula with this testimonial and we have warmly recommended her services to several friends. Thank you Paula. A potentially traumatic situation was eased by your help. Here's to the next time. Richard and Val Gardiner

Sent by Ann Newsome

Great Doddington/Nr Wellingborough 30/05/2019

It was with considerable apprehension that I decided to visit my sister in Australia. I am elderly, but reasonably fit person, though not confident with the idea of such a long journey. I remembered that Paula helped an elderly couple, in our village, plan their trips to visit family in New Zealand. Paula has been the answer to my concerns and organised my flight, that catered to my needs. Paula responds quickly to my queries and has given me reassurance and confidence. Every aspect of my travel trip has been efficiently dealt with. Where Paula is concerned, there is NO such thing as a travel problem! I had a wonderful holiday. I would definitely make the journey again, but only with the help, guidance, and care that Paula provides. Thank you.

Sent by Melisa gammage

Somerset 30/05/2019

Paula, just a short note to thank you so much for arranging our holiday of a life time for Paul’s big birthday. Cruising around the Med was perfect (apart from some of the weather but that is not your department!). Being new to cruising we were amazed at just how easy it all was to fly out to the ship, transfer then get on board. Our luggage arrived very quickly and both on and off was just so easy. The trip was amazing and just what we had hoped it would be and we just can't thank you enough for all the planning involved. We need to now think of our next adventure and will be sure to ring you first for that friendly advice and assistance

Sent by Paul Newman

Irthlingborough 25/03/2019

Just a quickie to say cheers for another blinder. The riad was a real Newman gaff, mum and dad were blown away. And Marrakech itself was lovely, a guided womble on the first morning gave us an enlightening introduction to it's heritage. The markets and souks were great, no hassle. Nosh was lovely. Me 'n 'er will definitely be revisiting. Luvved it!

Sent by John and Jennifer Hughes

Little Harrowden 16/10/2018

Just a few words to thank you so much for your help with booking our holidays for 2018. Your help and guidance for our proposed Corsican holiday were superb and your recommendations were so helpful. Sadly, as you are aware, we found it necessary to cancel our arrangements and, again, your help, kindness and understanding was superb. Thank you for that. You also helped with our 4-day Parisian trip in July, recommending the hotel, which was perfect for what we wanted to do, and booking tickets for the Moulin Rouge – Eurostar, taxis to and from the hotel, dinner and show. All this contributed to us having a wonderful time. Thank you again. Best regards

Sent by Richard Fowler

Wellingborough 05/09/2018

Paula, just wanted to thank you for arranging our recent holiday in Barcelona and subsequent Mediterranean Cruise. The whole holiday was seamless in terms of the organisation and transfers. As someone who is busy running a business, my time is limited, so leaving the research of flights, transfers, accommodation and offering advice on all aspects of the cruise was invaluable. I also thank you for your regular contact and updates particularly the assurance of knowing you “are always there” if needed. I will be recommending you wherever possible as I am confident all your customers receive first class service. Regards Richard Fowler

Sent by Clare Marshallburke

RUSHDEN 04/09/2018

Paula - thank you so much for organising our perfect holiday! Arranging a holiday to Disneyland Paris for 9 could have been a headache, but after a friendly chat with Paula she presented us with the perfect tailored holiday! Paula's organisation meant that there was nothing for us to do but concentrate on having a brilliant time and create amazing memories for us all! Everything went without a hitch, everything was arranged perfectly and we cannot thank or recommended Paula enough! PS, Having Paula on the end of the phone had we needed it was a reassuring bonus!

Sent by Cheralyn Hitcham

RUSHDEN 29/06/2018

After weeks of trying to find our perfect holiday we decided that we weren't getting anywhere and needed to get some help. I looked at the Travel Counsellors website and emailed Paula straight away. She was extremely professional, friendly and helpful and within 24 hours she had found us 3 options to chose from, well within our budget. We picked our favourite and from then on, everything just ran so smoothly. From beginning to end we had a relaxed, stress free holiday. We will definitely be using Paula and her service again and I would recommend her services to anyone!

Sent by Terry Coles

Wellingborough 08/03/2018

Impeccable service from Paula. My holiday was already chosen prior to finding Paula however, it needed experience as their was so much to organise. Regardless of complications caused by the organisation that I will be going with, she went the extra mile, and within a matter of days it was all systems go she had orchestrated it with sheer professionalism. Thank you Paula Ross you're a star. Revelstoke Glacier House, Canada, here we come, get those snowmobile's ready!

Sent by Peter and Barbara Stelling

Doncaster 28/09/2017

We would like to thank Paula and Travel Counsellors for making our holiday to Malaysia go with such ease. Everything was in place at the right time all our connections and hotel reservations all went without a hitch making, it a relaxing and worry free holiday. We have dealt with Paula before and will be using her again thank you

Sent by Amanda Jeffrey- Hughes

Leicester 21/08/2017

We have used Paula now for around 3 years and have had some great holidays. I cannot recommend her enough and would never book a holiday now without her!!! She is friendly, professional, honest, knowledgeable, but most of all knows exactly what we like from our holidays. Using Paula is like have your own personal travel counsellor at your finger tips. She's great and you'd be mad not to use her amazing service!!

Sent by Brian and Elaine Birch

Higham Ferrers, Northamptonshire 18/08/2017

What can I say ....I would always choose Paula to research and book our holidays and business trips. Fantastic service and after service too. Love her to bits

Sent by Terry Hopkins

Kettering, Northamptonshire 18/08/2017

I hold this lady in high esteem for sure ... 100% reliable, knowledgeable, understanding, thoughtful, and kind - She deserves an award for her part in 'Travel Counsellors'. My vacations & flights that Paula has organised to and from the UK to USA over the past 4 or 5 years have been GREAT!" Thank YOU Paula

Sent by Diana Douglas

Kettering, Northamptonshire 18/08/2017

I've used Paula's services three times now and she is superb. Very informative, efficient and friendly. Great for taking the hassle out of booking a holiday, so we can just enjoy it!

Sent by Louise Frohock

Northampton 18/08/2017

Paula is an incredibly friendly and approachable person. Paula did a brilliant job sourcing excellent quotes for me for my forthcoming trip to Thailand and Cambodia. Her verbal and written communications were excellent and she provided us with a wealth of information on fights and accommodation in our chosen destinations. Highly recommended.

Sent by Neeta Patel

Northampton 18/08/2017

We would like to thank Paula for arranging a lovely cruise for us. Yes, we could have booked this ourselves but we wouldn’t have received the personal service that Paula gave us. If we had any questions regarding the holiday, no matter how small, we would ping a quick email or text to her and she was always happy to help. A few days before we went on holiday, Paula came round and brought all our documents to us so we didn’t have to print them ourselves. On our return she called us to find out how the holiday was. I don’t think any travel agent has given us this level of service. Thank you Paula! We wouldn’t hesitate to recommend you or to use your services again.

Sent by Helen Dowling

Wellingborough, Northamptonshire 18/08/2017

Cannot recommend this lovely lady enough! Paula has created two of the most incredible holidays for me - Japan in 2016 and Bali in 2017. She has so much knowledge and passion for her job! Cannot wait for my next adventure!!

Sent by Ken and Liz McArthur

York 18/08/2017

Paula has been looking after Liz & myself for quite some years now, her advice and suggestions are invaluable to us to have a stress free, enjoyable holidays. Always available, something money can't buy when you come across a sticky problem abroad, one phone call and its sorted! The influence she has is considerable, Paula can reach parts that no other travel expert can!. I've said it before, if you're going on holiday...Pack a Paula! Take Paula with you and it's not as daft as it sounds, she's the only 24/7 x 52 week year travel service accessible from anywhere in the world! I know I will have no fears or worries if I've booked through Paula.

Sent by Kate Howard

Northampton 18/08/2017

Paula sorted our Lapland and Disney holidays. She's so knowledgeable and helpful. Nothing is too much trouble. Its so relaxing having someone else do all the work would definitely recommend her.

Sent by Wendy Laviniere

London 05/01/2016

Nothing is impossible with Paula around. I was chasing perfection but caught excellence instead. She is dependable, reliable, resourceful, flexible and persistent. If you want to delegate the pressure of planning a bespoke holiday aim for someone who is P- proactive A- active U-unfazed L- likeable A-accountable. Had a fantastic time in Brazil and looking forward to working with Paula again.

Sent by Bhapinder Madahar

Coventry 26/03/2015

I was recommended to Paula from my brother in law who previously booked with Paula. My experience with her has been amazing. The whole booking and advising me where to go made my life so much easier. Paula's customer service is superb! The first time I spoke to her, it felt like I was talking to a friend who was just telling me where to go. Paula made my whole booking experience stress free. I didn't do any research into where we were going in Thailand, as I trusted Paula to pick the best and when we got there and stayed at the BelAire Bangkok & Centara Phuket, the resorts were outstanding and I couldn't believe Paula had booked us into an amazing resort. Myself and wife absolutely loved our honeymoon. We cannot thank Paula enough for making our experience the best ever. Thank you Paula, I look forward to booking with you again.

Sent by Sarah Garley

Highham Ferrer, Northamptonshire 09/03/2015

To anyone looking to book a holiday, whether it's just a trip to the sunshine or an amazing trip of a lifetime, I would like to recommend Paula Ross from Travel Counsellors. Paula did a fabulous job at listening to what we wanted on our trip and part of the reason we had such an amazing time is because of her hard work and perseverance when we kept changing dates, hotels and destinations!!! One of our internal flights was cancelled because of bad weather and with one phone call, Paula had sorted it. Rebooked us on a flight the next day, booked an extra night at the hotel in New York and advised the hotel in Las Vegas we were arriving a day late... this enabled us to still attend a wedding in Las Vegas which was the whole point of our trip....!!!! We have already booked a trip to Florida with Paula for next year and I'm sure there will be many more to come!! Thanks Paula! x

Sent by Peter Peter

Northampton 26/02/2015

Paula booked my holiday of a lifetime to Australia. She was very efficient, thorough and a pleasure to deal with. I would definitely recommend her. Peter Phipps

Sent by Karlie McGowan

Kettering 03/07/2014

After finding myself left with the task of organizing my families first group holiday I knew it wasn't going to be easy. I had the age range of just under 1 year old up to a 60 year old with a few 30 somethings and teenagers thrown in too....not an easy task. Then comes Paula Ross, Travel Counsellor. Paula just listened. It sounds so simple but actually when does this happen? Paula took on requested flight times, transfer times, distance to the beach, all inclusive, half board and self catering requests for the three different parties. Nothing was a problem for her. With every problem we created, Paula was there with a cure. Even down to an unforeseen medical condition. Paula made super arrangements for us to travel with ease. The hotel we stayed in was perfect just as she said it would be as many of her customers have been there before. Paula really invests time and effort with great efficiency and enthusiasm to get you what you want because she really knows how important holidays are. I would definitely recommend using Paula Ross. Paula will take all the hassle out of booking your holiday. It makes more sense to sit back and relax! You'll be in very capable hands. We will be using her services again. Thanks Paula. Couldn't have done it without you!

Sent by Richard Oberman

Rushden 12/09/2013

Paula is efficient, helpful and good humoured. She goes the extra mile. I have recommended her to a friend who has been extremely satisfied with her, and she has saved him a lot of money on a major trip. I would recommend her widely.

Sent by Peter Clements

Irthlingborough 09/09/2013

I have used Paula's services for many years. She is wonderfully efficient, takes all the worry off our hands and knows what we like in a holiday. She has never failed us yet and I look forward to many more years of bookings with her.

Sent by Maryon Lawry

Irthlingborough 02/09/2013

It has been fun organising holidays and flights with Paula. Always arriving at a perfect choice. With add on ideas to find more adventure when there.

Sent by Paul Ambler

Mawlsey ,Nr Kettering 22/07/2013

I have used Paula for the last 8 years and have recommended her many times! Excellent service!

Sent by Linda Hunt

Rushden,Northants 17/07/2013

Having just returned from my dream trip - six weeks in the USA and Canada - I simply cannot thank Paula enough for everything she did in organising it all. In a nutshell, I bundled up everything I wanted - which was quite complicated - and handed it over to Paula and she fixed it all, discussing various options and the fine details with me. I was simply left with the excited anticipation of a wonderful trip followed by the relaxed enjoyment of it all, because everything had been taken care of. I also knew that if there were any problems, Paula was on hand back home to help sort them out - but there were none. I have already recommended Paula to several friends and will continue to do so - she has not been just my travel agent, she's been a confidante and a sounding board for my ideas and has become a friend!! Thanks Paula, it was as amazing as we both hoped and planned it to be!!!!

Sent by Hannah Wagstaffe

Milton Keynes 24/02/2012

Paula is brilliant to work with and such a lovely person! I had no idea where I wanted to go but it was like she read my mind and has booked me the most amazing holiday. She makes it so easy and I would recommend her to everybody!!! - thank you

Sent by Bill & Kath Gosden

Kettering 12/01/2012

We have no hesitation in recommending the services of Paula Ross to anyone who is in need of a Travel Counsellor. She has personally handled our travel requirements, holiday and world travel for this last decade and given us every satisfaction. With her wide knowledge and experience of the travel industry she has been able to eliminate all the frustrations of making reservations and often suggested alternatives to us, which have proved more convenient and less costly than our own efforts. When making bookings we find it easier to call Paula rather than wrestle with the complexities of manifold brochures, since she now knows our preferences etc. and has not ever disappointed us.

Sent by Dean Tyszka

Bedford 11/01/2012

I was looking to go off the beaten track on a personal trip to Africa and Paula was recommended to me through a friend. With mission impossible passed onto her she returned promptly with many options, all of which ticked my boxes. Once I chose my trip, she did a wonderful job guiding me though the whole experience keeping me informed at all times. I can not recommend her enough - set her a challenge and she will surpass it. 11 out of 10!

Sent by Becky & Steve Healy

Rushden, Northants 15/12/2011

We have just retuned from a honeymoon trip of a life time! Paula listened to our needs and desires right from the word go. She took us through all the options and tailored a perfect Honeymoon to our personal needs. The honeymoon was everything we wanted it to be and even more! Paula delivered a personal service with a smile every step of the way. I would not hesitate in a flash to recommended Paula! We have even already discussed our next trip over tea and cakes while looking at the honeymoon snap shots! Mr & Mrs Healy

Sent by Rita Willis

Irchester Northants 30/11/2011

Paula Ross, well what do you say, the most pleasant, helpful and deadicated person i know. Paula has booked our holidays for the 12 years sometimes 3 a year, just name the hotel and date she does the rest down to the last little detail and we've never been dissapointed. A gold medal winner for me, keep up the good work Paula, all the best, Rita & Alan x

Sent by Amanda Benamore

Northampton 17/08/2011

Just got back from another wonderful holiday organised by Paula. Completely stress free no hassle as everything arranged for us.You never fail to deliver a 1st star service and can't recommend you enough.Thank you so much Paula for making life easy will be back to book our next holiday with you!

Sent by Susan Simpson

Worthing 19/05/2011

My daughter recommended Paula to me about 6 years ago when my husband and I travelled to New Orleans for a cruise. It was a great holiday and her attention to detail gave us the confidence that nothing was overlooked. Our return flight was changed at the last minute due to adverse weather and Paula phoned us in the middle of the night so that we were able to catch the earlier flight the next morning.

Sent by Sylvia Paterson

Raunds 19/05/2011

Paula is like one of the family. She is always interested in what we are up to and always ready to go out of her way to arrange a memorable trip for us when we ask. I even suggested one of our favourite sweets for her family!! Will no doubt enjoy this years holiday even though it's not quite as exciting as last years. Many thanks for all your help Paula and take care of yourself!!! Love Sylvia & family xx

Sent by Janet Williams

Wellingborough 16/05/2011

We booked a holiday with Paula a few years ago and she couldn't do enough for us, we don't travel very often and she "held our hands". She responded very quickly to our questions and was always there on the end of the phone when we needed her with good advice. It was a nice touch when she personally delivered our tickets too.

Sent by Michael and Maureen Walsby

Stratford upon Avon 12/05/2011

Having known Paula for a great number of years and used her services we can vouch for her commitment to all clients, whether the holiday be a world tour or a two week trip to Europe. Her knowledge of the travel business is vast; if there is anything she is not too sure about in whatever country you can think of, she will make certain that it is researched thoroughly before recommending it.

Sent by Richard Fowler

Northampton 12/05/2011

Paula has booked a couple of holidays for me and I have found her to be very helpful. On one occasion I had particular criteria which Paula was able to fulfil with a massive amount of effort on her part. She did not give up in trying to complete the task of finding the trip I wanted. Great service!!!

Sent by Louisa Carpenter

Cheltenham 11/05/2011

Arranging and booking a holiday can be an absolute nightmare, especially if you need to get away and don't have the time to sort it out...or don't know where you really want to go...or if the destination would suit you...what the weather's like, the food or the people. I dont have that problem because Paula sorts and arranges all that for me...BRILLIANT...I just buy a few more bikinis !!

Sent by Keith Walters

Waterford, Ireland 10/05/2011

Paula has helped us many times over the last ten years with our holiday plans and ideas. She has always provided impartial advice and we love the personal touch of our Travel Counsellor despite living so far away. 10/10!!!

Sent by Fred Nyawara

Wellingborough 10/05/2011

Dear Paula, Your services are second to none, I do appreciate how fast you respond to my emails and the support as well is great. Dedication to your work whether you're in or out of the office means I am always 100% confident in your services, It's always good to hear from you and about your new adventures,Well done keep it up. Best Regards Freddie .x

Sent by Edward Mander

Irthlingborough 10/05/2011

We always use Paula where it's possible. She is polite,efficent and has a willingness to go the extra mile where needed. In the days of the bucket shop it's good to be treated by her in an honest and ethical manner.

Sent by Jane Smith

Odell, Bedfordshire 10/05/2011

Paula managed to sort out our trip to Australia, combining this with a trip already arranged with other friends. Working around arrangements already in place was easy for Paula who knew what she was doing, but difficult for us to do ourselves. The personal service and help was really appreciated and I would recommend Paula to others without doubt. All we need now is some time to get away again!

Sent by Pauline Gray

Wellingborough 09/05/2011

Paula has always given excellent service, arranging several holidays to our exact specifications. The travel, accommodation, maps and other information were of the highest quality so that our holidays flowed seamlessly from day one to the end.

Sent by Ken McArthur

York 09/05/2011

Most people who go on holiday pack things such as a toothbrush, change of underwear, money, etc. When I go on holiday I pack a Paula. I would never travel without one, more useful than a toothbrush, more essential than underwear and more valuable than money! I would recommend to all travellers, take a Paula with you. How do you do this? Well simple. Book your holiday or trip through Paula Ross and apart from all the help, advice and personal service she gives you beforehand, she is also available whilst you are away too. So if anything goes wrong or you just need help, 24/7 Paula will be there for you. I know, I’ve been there, it couldn’t happen to me! Guess what, it did. One quick phone call to Paula and everything was fixed within the hour. You can’t ask for better service. If you want a personal recommendation, I’m happy for people to contact me directly.

Sent by Brian Cox

08/10/2009

More than happy over the years with the happy and profesional way in which you conduct your business. Nothing is too much trouble and we would recommend you with complete confidence. Thank you Paula, June & Brian Cox.

Sent by Ian Hibbert

Pavenham, Bedford 06/10/2009

We've used Paula's services on a number of occasions to head off to the sunny climes of Northern California. The service is first class, with excellent attention to all the small details that usually trip you up! Paula is extremely helpful at all times, keeps in constant contact so you know you're being looked after and I've absolutely no hesitation in recommending her services - thanks!

Sent by Catherine Harker

Bexleyheath, Kent 05/10/2009

Paula went out of her way to ensure we had a perfect honeymoon in South Africa and Mauritius. Nothing was too much trouble for her, no matter how many times we changed our minds. Paula suggested where to stretch our budget and I'm delighted we did, the hotels were amazing. All our flights and transfers ran like clockwork. We wish we were still there. A huge thank you, it was magical.

Sent by Clem & Friedel Clements

Northampton 04/10/2009

We have been using Paula for many years. She has always provided an excellant service with a smile/laugh.

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