Based In Poole

Pauline Newman

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

Hello, my name is Pauline and I live with my husband in beautiful, sunny Poole, Dorset. There’s a saying “If you choose a job you love, it will never feel like work,”
which is absolutely true in my case.
Welcome to my World!

I’ve always loved to travel and explore new places, but I also love the research, planning and attention to detail required to put together a seamless journey and experience. Travel Counsellors are the perfect fit for me. Having been employed in the travel industry for over 25 years, I have a wealth of knowledge and expertise that you can trust.

As your Personal Travel Counsellor, I’m available during normal office hours but also at a time that suits you best, as I work from my home office. I like to get to know my clients well and build a relationship over time so that I can assure all your travel arrangements run smoothly and that you are looked after, before, during and after your journey. I specialize in tailormade long haul holidays but can help you with all of your travel requirements from European city stays to once in a lifetime adventures.

I've been lucky enough to have travelled extensively all over the world but there are still so many places yet to discover. My wish list is very long……

Please contact me by email or phone, I'm ready to start planning your dream holiday!
I look forward to hearing from you soon.

signature

Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

Find me on social

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Moments that Matter

19 February 2020

The theme of the Travel Counsellors Annual Conference 2019 was “Moments that Matter”. Travel experiences feature highly on my own “moments that matter” list because by their very nature they tend to be experiences outside of normal day to day life. It’s also that time of year, when you tend to reflect on another year past and think about the new one about to begin. The Year 2020, how futuristic does that sound! Yet, here we are, about to begin a new decade. What destinations are on your wish list? January is traditionally a very, busy time of year in the travel industry. Over the Christmas break, families often have the chance to sit down and discuss ideas on where to go for their next holiday, be it a winter or summer break. There are often airline sales and special early booking discounts so it makes sense to plan ahead & secure the best deal by booking early. My plan is to go on a Nile cruise. Egypt is very much back in the headlines again, for all the right reasons. The Grand Egyptian Museum, in Giza is due to open in late 2020. The Tutankhamun Exhibition – “Treasures of the Golden Pharaoh” is currently running in London. To visit Egypt has been on my Wish List since secondary school days so I’m very excited at the prospect of finally going. I’ve been lucky enough to have travelled to many destinations, but my wish list never seems to get any shorter! Everyone is different. For some people it’s a country they’d like to visit or a city. To see some of the world’s most iconic buildings; The Taj Mahal, Sydney Opera House, The Eiffel Tower, The Burj Khalifa, The Pyramids of Giza. For other people it could be seeing Nature at its most spectacular; the Cherry Blossom in Japan, the colours of the Fall in New England, the Aurora Borealis in Norway, Victoria Falls on the borders of Zimbabwe/Zambia. Great sporting events are often a “once in a lifetime” experience. To go to a Formula 1 Grand Prix, to attend a World Cup Rugby/Football game or go to an Ashes match, to follow the Tour de France or go to the Olympic Games. To build a holiday around a sporting event is a fantastic way to see a bit of the country you are visiting. Wildlife experiences also feature highly on a Wish List. Seeing the wildebeest migration in Kenya, taking a hot-air balloon trip over the Serengeti at sunrise, swimming with whale sharks in the Maldives, watching Brown Bears fishing for Salmon. These are moments that matter, they will be experiences you’ll never forget. Dreams can become a reality more easily than you think. Many people tend to save their Wish List for retirement but with retirement age extending & pension pots not always fulfilling expectations the time to travel is now. Live in the moment & start ticking off that Wish List. Happy New Year!

Cape Town

13 February 2020

As well as having a regrettably good Rugby Union team, South Africa is also a country blessed with beautiful countryside, rugged mountain ranges, lush rolling hills, stunning beaches and an abundance of wildlife. I'll start with Cape Town, as there is so much to see in just this one city and the surrounding area. Cape Town has a stunning, waterfront location with the backdrop of Table Mountain, its most famous landmark. The V&A Waterfront is bustling with life, with a variety of fabulous restaurants and shops selling high quality, artisan goods. The exchange rate against the Rand still makes this a “good value for money” destination for the British. During our winter, is an ideal time to visit Cape Town, with average summer temperatures in the high 20’s (Celsius) but even in their winter, the temperatures would rarely be less than 15 degrees. Flying time is 11 hours, 35 minutes on a non-stop flight with British Airways and as the time difference is only 2 hours, there is no problem with jet-lag. The city is quite compact so it’s very easy to get around either by foot or by local taxis. There is also a very informative “hop on, hop off” bus service which operates two loops, an inner city, circuit and an outer circuit which includes the Table Mountain Cable Car station, Camps Bay (an upmarket beach suburb) and the world famous Kirstenbosch Botanical Gardens. There are a variety of city tours which you can pre-book but the following are my recommendations. A half day city tour is an ideal way to get your bearings but also to briefly see places which you may want to spend more time visiting. Two of the most popular “must see” destinations are Table Mountain and Robben Island. Table Mountain is very weather dependent so be prepared, if the skies are clear, do it! The cable car is often closed due to cloudy/misty conditions or high winds. Robben Island is a former prison and leper colony, best known for its most famous inmate, Nelson Mandela. Today it is a UNESCO World Heritage site and museum. Some of the guides are former prisoners who share their first-hand experience of what life was like. With the stunningly, beautiful Cape Winelands on the doorstep it would be remiss not to sample some of the world-renowned wines! A full day tour will include wine tasting and a visit to the picturesque towns of Stellenbosch, with its prestigious University and boutique craft shops and the more tranquil Franschhoek, with its celebrated fine dining restaurants and French ambience. Another recommended full day tour is the Cape Point and Peninsula Tour. This will take you to the Cape of Good Hope via the dramatic coastal drive along Chapman’s Peak, where the road hugs the rugged coastline. Stops along the way include Simon’s Town and Boulders Beach, home of the very cute Cape Penguins. Is Cape Town on your wish list, or South Africa in general? Then please give me a call. I’d love to discuss ideas with you:– The Garden Route, The Winelands, Safari’s? There are so many options & it's such a wonderful destination, don't delay!

Iceland - more than just the Northern Lights!

06 January 2020

The Northern Lights or Aurora Borealis is an amazing, natural, phenomena occurring when electrically charged particles emitted by the sun, interact with the earth’s magnetic field. Iceland’s unique, geographical location makes it an excellent place to view the lights if the conditions are right – ideally you need clear, cloudless, dark skies. The best time to visit is between October and March. I was lucky enough to visit Iceland and experience the amazing, spectacle of the Northern Lights but it wasn’t the only highlight of the trip. Iceland is also famous for its volcanoes (remember the Ash Cloud?), the Blue Lagoon, it’s many geysers and waterfalls. The Blue Lagoon is such an amazing, azure blue you think it must be a photographic illusion but it really is that colour. The geothermal waters are rich with three active ingredients; silica, algae and minerals. It’s very relaxing bathing in the silky, smooth water, like being in a giant hot tub! One of Iceland’s most popular excursions is called “The Golden Circle” which includes visits to the following 3 attractions. The Unesco World Heritage site Pinggvellir, where you can see the Mid-Atlantic Continental Divide, the North American & Eurasian tectonic plates. The Great Geyser hot springs where you can view the original Geyser and the most spectacular geyser, Strokkur, which blasts boiling water up to 30m skywards every few minutes. It’s quite an incredible feeling to be walking over ground where literally, under your feet, the boiling, hot water is bubbling and bursting to explode! The third attraction is the Gullfoss Waterfall, one of Iceland’s most visited waterfalls, where you can see glacier meltwater thundering into a 70m deep basalt canyon. For me, the highlight of our trip had to be travelling by Super Jeep! It is possible to visit Iceland’s main attractions by coach or car but a lot of the interior, in the depth of the winter, can be inaccessible by anything other than the Super Jeeps. We were travelling in a modified 4x4 Mercedes Ice Truck, so high off the ground we needed steps to climb on board! As we drove to the Langjokull Glacier the road literally ended in front of us, but because we were in the Super Jeeps we were able to drive off road, climb the steep slopes of the glacier and race across the flat planes. It was like a scene from Top Gear! We then stopped in the middle of nowhere, to visit an Ice Cave, venturing deep into the glacier. Inside, there was even a simple Wedding Chapel and an Ice Bar! It’s not every day that you have an opportunity to ride snowmobile either. I was a little bit apprehensive, but the guides gave us full instructions on how to operate them and assured us it was quite straight-forward. We set off in pairs, with the guides leading and following our group. The scenery was spectacular and it was an amazing experience so I’m glad I had a go! We stayed at The Hotel Grimsborgir, a 5 star property approx. 70 miles from Reykjavik which is a complex of six houses and ten apartments, with a central building housing the main reception area & the excellent Grimsborgir Restaurant. Did you know that one of Icelander's favourite traditional dishes is Lamb. Another which is not quite so appealing is Hakari - fermented shark! Located in the heart of the Golden Circle the accommodation is ideal for families, offering a great base from which to explore Iceland away from the main cities. Iceland has so much more to offer than just the amazing Northern Lights. There are opportunities for whale watching, glacier hiking, ice fishing, puffin watching, a visit to a Lava Tunnel and to hike inside a volcanic crater to name but a few. It’s time to start planning your next adventure!

Tasmania - Island of Tranquillity

06 January 2020

The small, heart shaped island of Tasmania, located off the south coast of Australia is a place close to my heart, as I’m married to a proud Tasmanian. For many people on their first visit to Australia, the core of their holiday tends to be based around either Sydney or Melbourne, the Barrier Reef coastline and the Red Centre. For those lucky enough to visit for a second or a third time, then I would recommend taking one more flight south, to explore this beautiful island. Tasmania is very different from the mainland, the pace of life is slower, time has stood still a little, in a good way. Farming and fishing are popular with the rich, agricultural land and coastal waters teaming with life. Wine production is increasing, there are fields of poppies and lavender. Country markets are full of quality crafts, artworks, artisan products and gourmet, local produce. Tasmania is famous for Huon Pine, discovered by the early settlers as the best timber in the world for boat building due to its high oil content (methyl eugenol). Furniture makers also love other specialist hardwoods, for their strength and beauty, grown in the southwest, such as Sassafras, Blackwood and Myrtle. The island is similar in size to Ireland, approx. 226 miles north to south and 190 miles east to west. But with a population at just over 522 thousand it is far less populated than Ireland’s 4 million people. There are no motorways in Tasmania and no traffic jams! It’s a very easy place to explore on a self-drive itinerary. The distance between the two main cities of Launceston in the North & Hobart in the South is 124 miles, approx. a two & a half hour leisurely, drive through the Midlands. For a small state there is such diversity in its surroundings. The north and east coast have some beautiful beaches and the stunning Freycinet National Park with its white sand amd the perfectly shaped Wineglass Bay, overlooked by the granite peaks of the Hazards. Hobart is the vibrant capital, rich in history but also a modern, waterfront city and a great base from which to explore further south to the Tasman Peninsula and Port Arthur. The Southwest National Park forms part of the Tasmanian Wilderness World Heritage area. Much of the park is remote and without roads. Access in the south is by boat, light aircraft or hiking trails. From Strahan, on the west coast, you can take a wilderness cruise on the Gordon River, through Hell’s Gates to Sarah Island penal colony, “cruise back to another time and another place”. In the northwest is the Cradle Mountain-Lake St Clair National Park, home to the famous Overland Track and iconic Cradle Mountain with its glacial lakes and rugged scenery. Launceston, one of Australia’s oldest cities, located on the banks of the Tamar River, has elegant Colonial & Victorian architecture and century old parks. Its star attraction, Cataract Gorge, is a little slice of wilderness within a short walk of the city centre. So much to explore… and that’s just some highlights!

Iconic Rail Journeys

05 January 2020

There are some experiences which are truly “once in a lifetime”. The Rocky Mountaineer isn’t just a train journey through the Rocky Mountains, it is a luxurious encounter with a bygone age where to travel was a glorious, unforgettable experience. The journey is all about the magnificent views, the exceptional service and the wonderful, Michelin style food. The Rocky Mountaineer offers two levels of service. With GoldLeaf, you are in an exclusive bi-level glass dome carriage with full length dome windows and have access to a covered, outdoor viewing platform. Your meals, which are gourmet style from an a la carte menu, are served in the exclusive lower level dining room. With SilverLeaf, you are in a single dome carriage with panoramic views, through oversized windows and your gourmet style meals are served at your seat. Both service levels include complimentary drinks and entertainment via the Rocky Mountaineer hosts captivating stories and historic trivia. There are three main routes through the Rockies, from Jasper/Banff/Lake Louise to Vancouver or vice versa. They all have wonderfully romantic names, “First Passage to the West”, “Journey Through the Clouds” and the three day option “Rainforest to Gold Rush”. Your journey takes you through the spectacular snow-capped mountain scenery of the Canadian Rockies. Highlights include;- the Continental Divide, the Spiral Tunnels and Kicking Horse Canyon (love that name). As you move closer to the coast, the terrain changes from glacial mountains to an almost desert like environment, as you wind through river canyons and pristine forests. You’ll travel through the Fraser Valley and Hell’s Gate, the narrowest point in the Fraser Canyon. Whichever route you take, you’ll overnight in a hotel in either Kamloops or Quesnel. You’ll often see the Rocky Mountaineer advertised as part of a coach and Alaskan cruise 21 day package or a 14 day coach tour of Western Canada. It can just as easily form part of a fly/drive or an independent itinerary without the need of hiring a car. A suggested 10 day independent itinerary would be to fly into Calgary, have three nights in Banff, one night in Lake Louise, two nights in Jasper, one night in Kamloops and three nights in Vancouver, transfers included. Using Banff as a base there are a variety of day tours available to include visits to the stunning “Jewel of the Rockies” Lake Louise and Moraine Lake, a wildlife tour or a ride on the Sulphur Mountain Gondola with a cruise on Lake Minnewanka. From Jasper a must visit is the Icefields Parkway Columbia Icefield where you can ride onboard an Ice Explorer on the Athabasca Glacier and step out onto the Glacier Skywalk. When you end your Rocky Mountaineer epic adventure in Vancouver you’ll be wowed by the glorious waterfront setting of this vibrant city, consistently voted the best place to live in Canada! Of course, if you have more time Vancouver Island is right on your doorstep, a picturesque ferry ride away. There is the beautiful city of Victoria, the award winning Butchart Gardens, wildlife experiences galore with whale watching and bear watching plus some beautiful, beach areas for some chill out time! There is so much to see and do in Western Canada.

Helsinki, City of the Sea

05 August 2019

Helsinki was voted as one of the world’s most liveable cities. It is a “City of the Sea” and was founded to compete with the Hanseatic port of Tallinn, across the Gulf of Finland. The Suomenlinna fortress was built to protect the harbour and is today a UNESCO World Heritage site, one of the largest sea forts in the world and Helsinki’s top visitor’s attraction. Suomenlinna Island is not all about its military heritage, it’s also very popular with the arts, music and theatre. Many artists live on the island and throughout the summer there are several concerts, festivals and open-air theatre performances. Suomenlinna Church is also a stunning venue for weddings, in fact I was lucky enough to attend a beautiful, family wedding there myself, a couple of years ago. It’s only a short, ferry trip to the island but the Royal Line operates an islands tour which takes you between the archipelago of islands and gives you a different perspective of the city. The city centre of Helsinki is very walkable, with some cobbled streets, lots of parks and green areas. Down by the harbour is The Old Market Hall and the bustling Market Square with stalls selling all sorts of fresh produce and Finnish souvenirs. Also, harbourside is the Helsinki Allas, a complex consisting of a spa, sauna, two swimming pools and a diving pool. The Finnish cannot survive without their saunas! It is an integral part of everyday living and although there are many public saunas, most Finnish people also have a sauna in their homes. Next to Helsinki Allas is the Finnair SkyWheel, every city seems to have one these days! Leading off Market Square is the elegant Esplanadi, a long park with plenty of places to while away a few hours at outdoor cafes or listening to a local band perform on stage. The Esplanadi is sandwiched between the streets of Pohjoisesplanadi and Etelaesplanadi, home to small shops, bars and restaurants. At the end of Pohjoisesplanadi is the longest and main shopping street, Mannerheimintie (the Oxford St of Helsinki). It’s very easy to get around Helsinki but trying to pronounce or spell any of the street names is impossible (unless you’re Finnish!) A couple of streets back from the harbourside is the beautiful Senate Square with its regal 19th century buildings including the Palace of the Council of State, the University of Helsinki and University Library. Dominating the square, in all its majestic glory, is the magnificent shining, white Helsinki Cathedral. As it stands on a higher level than the square, at the top of two tiers of steps, it almost appears to be floating against the clear blue sky. Helsinki, of course, has many fine churches and interesting museums but there are two very different churches that are definitely worth a visit. The award winning “Kamppi Chapel of Silence” looks like a high sided, wooden bowl and is constructed from curving strips of spruce. It’s located just off the busy southern end of Mannerheimintie but when you walk in the door, it is as if you have walked into another world, one which is calm and serene. Temppeliaukion or The Rock Church, was designed by architect brothers Timo and Tuomo Suomalainen. It opened in 1969 to huge controversy but is now one of Helsinki’s most visited tourist venues. The church was literally quarried out of solid bedrock. It has a massive copper dome with a diameter of 24m, it is lined with 22 km of copper stripping and light is reflected inwards from 180 skylights. The acoustics are excellent & the church can hold nearly one thousand people. Helsinki is a beautiful city; the Finns are very friendly, and everyone speaks English! (thankfully). The winter can be bleak and bitterly cold, so summer is definitely the time to see Helsinki at its best.

My customer stories

Sent by Pauline & Ted Vary

We have dealt with Pauline several times over the years and have always found her a pleasure to deal with. I would certainly recommend her to our friends.

Sent by John Cruwys

I have always found Pauline extremely helpful.

Sent by John Hazell

We have recommended Pauline to family and friends as we have complete faith in her. When problems have arisen before and during trips she has always come up trumps.

Sent by Stephen & Carrie Partridge

We have been really impressed with Pauline's care and attention to detail. We don't take big holidays like this very often, so we are really grateful to Pauline for helping us make the most of our special trip. We also don't have many friends and family who are able to plan this type of holiday, but we will certainly recommend Pauline to anyone we think may benefit from her wisdom and experience. Thank You Pauline.

Sent by Peter Worsnup

Knowledgeable and very efficient.

Sent by Stuart Coning

Always on form - pleasant and helpful and efficient!

Sent by Sue Davis

Pauline was very helpful and prompt in dealing with our request.

Sent by Brian Middleton

Pauline always goes the extra mile to help me find the best deals.

Sent by John & Paddy Clement

We have known Pauline from when we booked our first world tour over twenty years ago. From the start, she has been most efficient, always gives excellent service, is extremely helpful , goes out of her way to impart useful information from which we know we can take her advice, is there for you if you have any problems and is an excellent travel consultant. We don’t know what we would do without her. Paddy and John

Sent by Peter Chaldecott

Very helpful. Made organising our travel very easy.

Sent by James Sitch

Pauline listened carefully to our plans for a train-only holiday to Italy and put together a fantastic package for us. Excellent work - as always!

Sent by Margaret Ravensdale

Pauline is always friendly, helpful and efficient so we've been happy to recommend her in the past and will continue to do so.

Sent by Paula Mines

Such a fantastic consultant. Always listens to the client and a great communicator. Very professional.

Sent by Christine Phelan

Pauline has organised several trips for me and her service is exemplary. For the last trip I made things complicated and tricky for her but Pauline took it all in her stride and accommodated all the changes swiftly and professionally . I would absolutely recommend Pauline.

Sent by Una Lowe

Pauline was very helpful , she couldn’t do enough to help me , I would certainly recommend her , she was so pleasant .

Sent by Steven Boyer

Pauline gives professional courteous service. Exceeding all our expectations. Patient and friendly. A credit to your company, would not deal with anyone else. An absolute pleasure to have Pauline arrange our trips, goes the extra mile. Never lets us down!!!!!

Sent by Jacqueline Fish

Couldn’t ask for any more!

Sent by Melanie Boucher

Have already recommended her. She’s got an eye for detail and a wealth of experience and she knows most answers to all of the questions we ever pose to her ! Excellent customer service but very personal at the same time.

Sent by Julie Snook

Pauline has always been very prompt with replies. Nothing too much trouble.

Sent by Richard Harris

Pauline surpasses any travel agent I have ever used before. She treats booking your holiday or flight as if she was booking her own. Brilliant!

Sent by Mansel Haeney

We had a wonderful trip to Adelaide and Sydney due in no small matter to Pauline’s professionalism and knowledge. For medical reasons we had to postpone the original trip but this was amended seamlessly by Pauline. Everything she did for us was faultless : flights, hotel,restaurant bookings. We would strongly recommend Travel Counsellors and Pauline in particular. Thank you so much.

Sent by Karen Marsh

Pauline has been very helpful and knowledgeable throughout as well as very patient with our prevarication due to our house move.

Sent by Peter Brooks

Excellent. Courteous & efficient.

Sent by Lesley Pappini

Pauline always goes above and beyond to suit my needs and never seems to mind how many times I ask her to look again!

Sent by Carol Bethell

Pauline is very helpful and professional in her work and I would recommend her highly.

Sent by Janet McKenzie

Pauline is so helpful and always goes the extra mile.

Sent by Susan Foster

I am a repeat customer and have recommended Pauline to a handful of friends already. As a rather nervous traveller I am 100% confident in her competency and friendly manner. Every aspect of my journey was exactly organised as I had requested and I feel happy that I can be further reassured near to departure date. Thank you Pauline so much.

Sent by Ian Silvester

We have known Pauline for a good number of years now and have always warmed to her great understanding she has with her customers. In a world of high tech it is great we can actually talk with a master of experience so easily . We will keep recommending Pauline - Thank you

Sent by John Hazell

We have complete confidence in Pauline's advice - it is a great plus to us that if something unexpected happens whilst we are away then Pauline will be there to help us out.

Sent by Christine Phelan

Prompt, efficient, diligent, professional and very personable and approachable

Sent by Brian Middleton

Pauline has always gone over and above to help me with my bookings and is also very friendly and easy to talk to.

Sent by Tracey Harvey

Nothing is ever too much trouble with Pauline who is attentive and really understands what we need from our travels.

Sent by Steven Boyer

Pauline is professional courteous and gives excellent service, always goes that extra mile, a credit to your company, extremely satisfying service.

Sent by Margaret Ravensdale

Pauline has been friendly, efficient, cost effective and responsive to all our questions with every booking and enquiry we've made with her over many years.

Sent by David Wray

Always excellent friendly service from Pauline

Sent by Anne Vickers

We have been using Travel Counsellors now for about thirty years and can’t recommend them enough. Pauline Newman is our allocated member, who always looks after us demonstrating dedication, professionalism and friendliness. She understands our requirements, what we like and also what to avoid, and is always available to help and advise us whenever needed. Not only does she help us find our wonderful holidays, but she is also only a phone call or e-mail away from helping us if we have a query.

Sent by Susan Davis

Pauline has been very helpful and put a very good package together for us.

Sent by Mark Broughton

The Best

Sent by Julie Snook

Pauline has always been very helpful.

Sent by Mel Boucher

Pauline has a good eye for detail and I wouldn’t hesitate to recommend her to anyone. It certainly takes the hassle out of trying to book it yourself !! Very happy customer!

Sent by Laura Dandy

Pauline has been fabulous - she gave us some great advice & suggestions and tailored our holiday to us. The itinerary provided is totally comprehensive and using an agent there is the reassurance of having a named/known person that we can always contact if things don't go to plan with knowledge of the area and ability to help sort things out for us. Would recommend.

Sent by Marilyn Stimson

My brother recommended Pauline and we're so grateful! She’s super efficient and so helpful. We changed our minds so many times but she remained really patient with us!

Sent by Jan McKenzie

Pauline has been very helpful, nothing is too much trouble, we would certainly recommend her!

Sent by Natasha Dancy

Pauline Newman was very helpful and answered any questions that I had. She pretty much nailed it straight away with what I was requesting, and had an excellent wealth of knowledge for the specific holiday I was after. Everything was very clear and easy to do, perhaps the easiest holiday I have ever booked! I would definitely recommend her to family and friends looking for a trip anywhere!

Sent by Mansel Haeney

Absolutely brilliant. Knowledgeable, patient and helpful in coping with our indecision.

Sent by Marie Betts

Pauline always gives excellent and personal service and every effort is made to get to know you as a person as well as your personal preferences regarding travel, hotels. I always speak highly of her to friends and family.

Sent by Dave Plummer

Pauline Newman has just been fantastic, helping us on our holiday bookings!

Sent by Jason Ford

Ten out of Ten! I have already forwarded your contact details to a couple of friends & family members.

Sent by Diane Jenkins

Extremely pleasant and helpful and made booking my flight etc. problem free. Very informative also when discussing travel insurance. Will definitely be using Travel Counsellors again

Sent by John Mills

What more can ten out of ten say. Thank you.

Sent by John Clement

First Class personal service every time.

Sent by Steven Boyer

Excellent service professional courteous Pauline goes that extra mile would recommend without delay. Thanks for the last 20 years of great holidays constructed by your agents

Sent by Tania Kremer-Yeatman

Pauline is really helpful, knowledgeable and friendly, and has taken so much stress out of organising our trip. She is a pleasure to do business with and we would definitely recommend her services as a travel counsellor.

Sent by James Sitch

Pauline - professional as ever, took on our latest idea of a trip and very quickly worked out an incredible itinerary and fully costed.

Sent by Linda Wood

As with all travel counsellors, they listen to the customer, which is paramount. Nothing is too much trouble for Pauline, I would definitely recommend Pauline to anyone looking to cruise.

Sent by Richard Foot

Pauline has always been very helpful and competent.

Sent by Susan Foster

I simply wouldn't have the confidence to book my trip to New Zealand without Pauline's valuable advice and reassuring guidance. She is both professional and knowledgeable. Connecting with someone by telephone is not always easy but I felt confident from our first conversation. I am happy to recommend her service and will definitely return to book future travel. Thank you again.

Sent by Mel Boucher

Pauline Newman has been extremely helpful and courteous. We will definitely use her services again and would recommend her to anyone else!

Sent by Martin Boobyer

Always helpful and has a good knowledge of the countries we have visited and are continuing to explore.

Sent by John Matthews

Pauline has always been very helpful, especially just recently when she found a flight home for us, after I had been very ill.

Sent by Carol Bethell

Pauline is friendly, professional and very helpful. Exceptionally happy with Pauline’s service.

Sent by Carole Watts

Superb professionalism.

Sent by Jackie Fish

Pauline has the patience of a saint!

Sent by Mark Broughton

Simply sorts everything for us and looks after us!

Sent by Paula Mines

Pauline is a super member of your team. She has been nothing but professional with all my dealings with her. Pauline is a great listener and has always tailored my holidays to my requirements and requests. I consider Pauline to be a brilliant travel co-ordinator and have sung her praises to many friends and relatives.

Sent by James Murphy

The best!

Sent by Alan Hall

Pauline our rep is superb, nothing is ever too much trouble.

Sent by Caroline Smith

Thank you so much for all your help I will be passing your number on to all my friends and family.

Sent by Mary Ellis

Pauline is always willing to go the extra mile to get exactly what you want. Will explore options, locations and destinations that will ensure that your trip is the best it can be - she likes a challenge!! She goes out of her way to develop a relationship and understanding of her clients so you feel safe in her hands.

Sent by Jan McKenzie

10 out of 10 - would most definitely recommend Pauline to other people. Not being not too good on the computer I was very pleased that Pauline was sympathetic to my requirements!

Sent by John Clement

Due to her efficiency, we have been booking our travel arrangements through Pauline for many years as her expertise is without bounds. Her pleasant manner makes us feel relaxed, she is always extremely helpful, is forever efficient in her knowledge and never gives up with any requests we may make until we are all happy with the outcome. She is quietly confident and we feel very comfortable in talking with her and asking any questions. To be honest, without Pauline, we would be lost and would prefer to use her for all our travel needs.

Sent by Steve Boyer

Pauline is professional & courteous, great service, exceeding our expectations thank you very much

Sent by Lesley Pappini

Pauline is the best travel advisor I have ever used. Nothing is too much trouble and she is always polite and friendly. I do not hesitate to recommend her.

Sent by Elizabeth Webb

Pauline is always incredibly helpful, prompt and thorough. Excellent all round!

Sent by Tom Mayhew

Pauline is always very patient and knowledgeable and I would always recommend her to other people.

Sent by Marie-Therese Elford

Very pleased, excellent service and very helpful

Sent by Rachel Bartlett

Pauline is so helpful and will try to get the best deal for you :-)

Sent by Martin Seedall

Great service as always Pauline. Thank you.

Sent by James Murphy

Sheiks the best!

Sent by Charles Vary

Unfailingly helpful and professional without being pushy. Pauline comes across as a friend not a sales person, helping you through the byzantine travel procedures. Top chap.

Sent by Tina Phelan

Very personal and professional service. Good advice given from experience Would always use Pauline again

Sent by John Hazell

Extremely helpful goes " the extra mile" to ensure customer has a holiday that they want.

Sent by David Plummer

Always helpful and great personal service

Sent by Brian Middleton

Always very professional and friendly.

Sent by Carole Watts

Excellent service as always ! In every way!

Sent by Paula Mines

Pauline has been an absolute star over the years. She has always given great advice and certainly shown huge professionalism. I will continue to use Pauline for all my holidays as there is no one more dependable than her. She is brilliant.

Sent by Paula Mines

Pauline has been an absolute star over the years. She has always given great advice and certainly shown huge professionalism. I will continue to use Pauline for all my holidays as there is no one more dependable than her. She is brilliant.

Sent by Stuart Coning

Pauline is always a pleasure to speak to and is always really helpful

Sent by Alan Hall

Pauline can always be relied upon, I ask questions sometimes seek alternative options for a holiday and she always sorts us out. It's great to have a reliable person to entrust your holiday arrangements with.

Sent by Martin Boobyer

Already suggested to a number of friends how helpful and informative Pauline has been in organising our trip.

Sent by Ian Silvester

I’ve known Pauline for many years and have always found her knowledge and experience second to none. Pauline has the benefit of understanding exactly our expectations and has always fulfilled them. This is a very rare quality in this day and age.

Sent by Russ Hayes

Excellent service from start to finish. Great communication and very personable. Would definitely use and recommend to friends. Thank you.

Sent by David Wray

We have recommended her!

Sent by Lesley Pappini

I would give Pauline a higher score if I could! She has made arranging my trip to Australia and New Zealand as stress free for me as possible.

Sent by Luke Atkins

I needed to change the dates of my holiday after paying my deposit, and Pauline was able to do this. It was a great service.

Sent by Richard Harris

Nothing is ever too much trouble for Pauline. Super efficient!

Sent by Iain Spiers

Fast, efficient and helpful service

Sent by John Matthews

A excellent personal service.

Sent by John Hazell

Nothing is too much trouble. Extremely helpful and knowledgeable.

Sent by Georgia Thomas

Wonderful help from Pauline!

Sent by Simone Coning

Pauline is great

Sent by Jim Sitch

Always professional, focused and helpful Pauline is a travel coordinator of great experience. We wouldn’t hesitate in recommending Pauline to organise a holiday.

Sent by Arthur Morritt

Our friends in the village, Peter and Carole Craig, put us in touch with Pauline and she has now organised two holidays for us. . Pauline has been a great help to us in arranging flights and hotel accommodation. Very quick and efficient in providing information to enable a good choice to be made.. Takes the stress out of booking flights for ourselves.. We are very pleased with the help that she has given.. Thank you to Pauline.

Sent by Marilyn Stimson

Efficient and helpful what more can you ask ??

Sent by Lesley Pappini

Pauline is the best travel agent I have ever been to!

Sent by Tim Farwig

Pauline took my own good and secret itinerary and gave it her own personal touch to make it a super special surprise Christmas present for my wife when she discovered it at the bottom of a mundane Christmas paper wrapped 'pedal-bin present' waiting under the Christmas tree on the 25th !!! Wow what a star you are, Pauline. Thanks

Sent by Lynn Holloway

Never felt under any pressure to go with any quote/suggestions.

Sent by Richard Lewis

Pauline is knowlegeble and helpful and responds quickly to questions

Sent by Ian Silvester

We have known Pauline for about 10 years now and have always found her to be extremely knowledgeable and understands our full requirements. Pauline uses her experience to meet our sometimes tricky requests. We have passed on her details to numerous friends who also benefit from her expertise. Pauline is without a doubt a major asset to her organisation but more so to her customers. A big thank you.

Sent by Ann Parsons

Very efficient and pleasant. Excellent.

Sent by Michael Johnson

Special lady!

Sent by Alan Hall

Pauline's personal touch and attention to detail are fantastic.

Sent by Rachel Bartlett

Have already recommended Pauline. She is so helpful, friendly and full of useful ideas and tips for our holiday.

Sent by Diane Jenkins

I was really impressed with the way Pauline listened to my requirements & has provided me with an itinerary to cover everything to provide an exceptional holiday.

Sent by Fiona Kemp

She is trying really hard to find a solution to 5 adults and an unexpected baby wanting to book a holiday of a lifetime, I cannot fault her patience and level of assistance. She is amazing.

Sent by Helene Metras

We are extremely pleased with the services provided to us by Pauline. She is so pleasant and helpful while being so professional and efficient. Thank you again for your assistance Pauline.

Sent by Paula Mines

Pauline is a brilliant travel consultant. Whatever you ask of her she always finds he perfect holiday. Would not use anyone else.

Sent by Lynn Mines

WE HAVE ALREADY RECOMMENDED PAULINE TO FRIENDS! PAULINE LISTENS TO OUR WISHES AND ALWAYS COMES UP WITH BRILLIANT SUGGESTIONS.

Sent by Jackie Fish

Great personalised service!

Sent by John Matthews

Pauline has helped to arranged our long haul holidays for the last few years. Has always been very helpful to us and would recommend her to our friends.

Sent by Melanie Curley

Amazing service so helpful definitely will book with Pauline again great package everything sorted for you.

Sent by Penelope Bellars

As first-timers (in our 70s!) we were quite apprehensive about booking our first package; Pauline made the whole procedure so painless. She was highly recommended by a friend, who has used her services for many years, and we are more than happy to pass on that recommendation.

Sent by Peter Craig

Pauline is very prompt and helpful. Finds us interesting and good value hotels etc. Imaginative. I think she is always looking for good value in the arrangements of the details (flights, cars, hotels etc). I think TC have got an excellent colleague.

Sent by Simone Coning

Pauline works hard in her attempts to satisfy all of the peculiar requirements of her clients. Thank you Pauline

Sent by Arthur Morritt

Pauline has been very friendly, helpful and informative.

Sent by Ian Silvester

We have known Pauline for a good number of years. We have always found Pauline’s knowledge second to none with her attention to detail comes so naturally. We have and will always recommend her to anybody looking to share our experiences.

Sent by Louise Sampson

Service was fast with plenty of options. Extra attention to detail - fantastic - ensuring travel necessities were not missed.

Sent by Tom Mayhew

First class as ever!

Sent by Richard Harris

Friendly, courteous and prompt response to any queries/questions .

Sent by David Wray

Very professional and efficient.

Sent by Alice Fordham

Speedy responses to all queries & despatch of documentation etc. - very helpful.

Sent by Hugh Malone

It's a comfort to know that our holiday plans will always have your personal touch and professional help.

Sent by Jeremy Pearson

Pauline is awesome. She is so helpful and attentive. She irons out all the wrinkles and puts the perfect travel plan together.

Sent by Lynn Mines

I have already recommended Pauline to anyone thinking of travelling and wanting help in booking. Pauline is of course extremely pleasant to talk to but it is her knowledge, efficiency and suggestions that excel her as a travel counsellor. I worked in the travel industry for some 30 years, I believe I can now recognise an expert, Pauline is an expert. She listens to what we want and what we do not want. We have been relying on Pauline for some years now and will continue to do so. Thank you Pauline for providing us with some amazing trips and fantastic memories.

Sent by Marie Betts

Would recommend without hesitation. Pauline has always been very helpful and I have had some wonderful holidays as a result of her hard work. I am looking forward to many more. Thank you.

Sent by Mary Otway Sitch

Pauline Newman is a real professional; she listens, knows instinctively what her clients want and sets about meeting the brief. All in all - excellent!

Sent by Carole Hamburger

Excellent in every way!

Sent by John Clement

Pauline Newman is the most incredible Travel Counsellor as she is delighted to help and always goes to great lengths to ensure you are very content with your choice of holiday and what is involved. If there are any questions you put to Pauline, she goes out of her way to answer them and will check information if necessary. Pauline explains details thoroughly which gives confidence to the customer; and she doesn't mind if there are further queries. Pauline is a great asset to the travel industry and we have no hesitation in recommending her to our friends and colleagues, which we are now doing.

Sent by Carol Bethell

Pauline is a very professional and experienced travel consultant and I would have no hesitation in recommending her to family and friends. She has a great friendly approach over the telephone and is my number 1 choice for my holiday booking.

Sent by Geoffrey Carleton

Most helpful and efficient, thank you!