Based In Chippenham

Rachael Lowe

Available for new enquiries

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

Hello, I’m Rachael, your personal Travel Counsellor based in Chippenham, Wiltshire. I am here to help take the stress, hassle and time out of organising your holidays.

Travel has always been a big part of my life. I was born in Gibraltar and spent my childhood in Germany, before moving back to the UK. My passion for travel grew on the many family holidays I took as a child, and led to me undertaking my degree in Tourism Management at Bournemouth University. On graduating, I worked for an Adventure Travel company, where I was top seller for 2 consecutive years, before joining the public sector in customer service and project management roles.

My passion for travel however got the better of me, and I joined Travel Counsellors in 2019. My combined travel, project management and customer service skills ensure I am equipped to offer you the best experience possible when booking your dream holidays.

I have been fortunate enough to holiday in destinations across the world, including Australia, Singapore, Thailand, Egypt, Kenya, Brazil, Argentina, Florida, New York and extensive travel throughout Europe. These holidays have ranged from your classic bucket-and-spade package holidays, to independent travel and group tours. The highlight of these has to be my honeymoon which was spent in Thailand – 2 nights in the hustle and bustle of Bangkok, followed by 12 nights in the glorious sunshine on Koh Samui.

I believe in taking the time to get to know you and what you are looking to get out of your holiday, be it a city break, cruise, luxury beach escape, family holiday or flight only, and create something completely bespoke to you. I like to treat every enquiry as if I am looking for own holiday, providing the highest level of care and attention to detail.

I can offer you completely impartial, independent travel advice as Travel Counsellors are not tied to any suppliers. With our award-winning technology, I have access to a full range of products and services to make your holiday extra special, and with 100% financial protection, you can be rest assured that you are in the safest hands possible.

I work from home so can offer the flexibility of being available at a time that suits you, even if it is in the evenings or weekends.

So, whether you are looking for a bit of advice, inspiration, or you know exactly what it is you want, give me a call or drop me an email and we can start making your holiday dreams a reality.

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My customer stories

Sent by Lizzie Hutson

Rachael has been fantastic in finding us the perfect safari. Nothing was too much. Answered all questions and was in constant contact with us throughout. We contacted Rachael off a friends recommendation as she was brilliant for her too and she has not disappointed. Would highly recommend her to anyone

Sent by Donna & Andrew Keeber

We've just come back from a holiday of a life time to Australia and New Zealand, with a 3 day stop over in Singapore on our way home. Our itinerary was a mix and match one, but this did not deter Rachael! Offering the best value for our budget, she always answered our questions with unreserved patience and courtesy, and kept us updated during our booking process. We can't thank her enough for her advice and support. Our holiday was everything we hoped it would be, and more.

Sent by Debby Huxham

Rachael Lowe was our consultant and did a fabulous job arranging our holiday to the Mekong . She was so knowledgeable she could make brilliant suggestions and answer all our questions. It was down to her that we had the best holiday we have ever had . We will definitely be using her again.

Sent by Denise Reeves

Rachael has been a fantastic help in finding a holiday for a large group with quite a few demands! Will definitely recommend her to friends and use her again!

Sent by Shirley Brown

Rachael always gives excellent service.

Sent by Brandon Du Bose

As always Rachael has done a fantastic job and gone above and beyond! Her urgency is out of this world!

Sent by Zoe Davidson

Rachael is excellent and has delivered many amazing holidays for us. I have already recommended her and Travel Counsellors to many people.

Sent by Donna Chivers

Rachael listened to what we wanted and came up with some suggestions and listened to our feedback to produce the most amazing multicentre holiday ever. The itinerary was just what we hoped for and more, the accommodation was off the chart outstanding (we felt like celebrities). When flights changed she was messaging us to ensure we were up to date at all times, even at the airport. It was the most amazing holiday we've ever been on, can't recommend her enough.

Sent by Donna Chivers

Just a quick note to say you absolutely nailed the holiday planning ??. We all had an amazing time and felt like celebrities with the level of accommodation. Thank you so so much.

Sent by Gayle Aucklad

Rachael has been amazing and provides a very efficient and supportive support service from start to finish. Couldn't recommend her enough!

Sent by Rob Lowe

Excellent service. Clear communication. Ideal for people who don’t have time or organisation. Rachael takes care of everything.

Sent by Brandon Du Bose

Rachael is the best! Super responsive; extremely helpful, polite and professional. Made this the easiest travel process ever!

Sent by Sarah Mould

Rachael was so helpful and with lots of patience because we kept changing the specifications of our holiday, but nothing was too much trouble and Rachael came up with the perfect holiday - thank you

Sent by Neil Steward

Rachael has been amazing and very helpful . We were looking at lots of different options and kept changing things as we found more suitable suggestions for us. All this time Rachael was there to support us . I would like to say a big thank you to Rachael .

Sent by Donna Chivers

Very accommodating with nothing being too much trouble. Rachael kept in regular contact to tell us if she was away and who we could speak to in her absence. We went back and fourth many times looking at various options until Rachael found exactly what we were looking for. A great personal service.

Sent by Leanne Venn

Rachael is great, she is knowledgeable and patient to find the perfect holiday for you!

Sent by Tanya Searle

Just wanted to say thank you very much to Rachael for organising our trip. Everything was great. The hotel was fabulous and our room was perfect. You made everything easy and I will be recommending your services.

Sent by Gayle Auckland

Rachael has been super friendly, efficient and extremely accommodating when helping us find and book our holiday.. We will definitely be recommending her to friends and family.

Sent by Louise Davidson

We approached Rachael to book our flights to NZ, after they reopened their boarders since the pandemic began. While I would normally book these flights myself, I booked through Rachael as she has provided so much security in booking through the pandemic and I didn’t want to take any risks. As ever, the process was super smooth and Rachael was as diligent and responsive as ever.

Sent by Jonathan Castle

Rachael was fantastic with helping us book our holiday. We gave her an idea of what we were looking for and she went above and beyond to try and cater to all our requirements. Excellent experience.

Sent by Zoe Davidson

This is the 5th trip that I have booked with Rachael and I have been very impressed with her attention of detail, attentiveness, and level of service each time.

Sent by Louise Davidson

Rachael has been fantastic for booking our holidays! We have booked three with her now, and I wouldn't go back to booking them myself.

Sent by Natalie Watts

Rachael is always fast and friendly with her replies and I am confident she is always giving me the best deal I can get.

Sent by Fiona Sewry

Rachael offered a fantastic, efficient service. She was extremely helpful and answered all queries very quickly. Would definitely recommend.

Sent by Shirley Brown

Rachael provided an excellent personal service and put together a package which met our requirements, using her knowledge of Thailand and understanding what we were looking for.

Sent by Ryan Barr

Rachael was really helpful in helping organise a large work social weekend away. Rachael helped choose destinations to maximise our time and organise all the details - With 11 of us going it is certainly a responsibility I was grateful to pass on!

Sent by Lisa-Marie Smith

Excellent service which I would 100% recommend to everyone and anyone. Working with Rachael makes the process much easier - receiving a detailed pack for each traveller is also great. Brilliant communication, responsive and proactive. Just great!

Sent by Louise Davidson

Myself and my family have been really pleased with Rachael's work. As well as getting us a good deal on price (far less than what it would have been if we'd tried to book a trip to Norway like that ourselves), she kept us up to date of where the quote was and communicated any changes promptly. Rachael showed good industry knowledge through finding us ideal tours for our trip, and also showed great liaison skills through confirming information with suppliers. Definitely will be using Rachael for all our large holidays going forward.

Sent by Lisa Cudlipp

Rachael booked our summer holiday for us and we couldn’t be more happier. Highly recommend using her service.

Sent by Isaac Greenbury

Rachael always responded to questions quickly and did all the searching for us meaning we didn’t have to do any of the work. She was also not bothered at all by our frequent changes of plan and budget and was happy to search new itineraries. I would highly recommend.

Sent by Karen Mould

Highly recommended & very professional. Really helpful in finding the holiday we wanted, nothing was too much trouble.

Sent by Maddie Platt

We will definitely be recommending anyone wanting to book a trip to you as you’ve made the process so easy for us - including altering the trip many times to fit our needs and we are so happy with the final itinerary. It’s been great booking through you and we will absolutely book through you again! Thanks again for all your help!

My Videos

5 Reasons to Trust Me With Your Holiday Plans

15/10/2021

Take a look at why you should use a trusted travel expert, like myself, for your holiday arrangements

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Our post lockdown weekend in Devon

05 August 2020

Our 2020 holiday plans had not gone according to plan due to the Coronavirus Pandemic. We were supposed to escape the UK and head off to Crete in May, but this was unfortunately cancelled. At the end of July 2020, I spent the weekend in Devon with the family and in-laws and it really was great to getaway from the everyday routine and explore a new area. Our base for the weekend was the amazing

A week in Zante

18 July 2019

I have recently returned from a week’s holiday on the beautiful Greek island of Zante. Located just off the west coast of mainland Greece in the Ioanian group of islands, Zante can be reached within a three and a half hour flight from the UK. We arrived the second week of July, in the midst of a heatwave, with temperatures soaring at 35 degrees, thankfully the hotel we stayed at had a beachfront

Disneyland Paris Family Adventure

03 June 2019

We recently took the kids on their first visit to Disneyland Paris. They're only 3 and 1, so I was a little concerned there wouldn’t be enough for them to do, how wrong was I? We were non-stop throughout our 3-day visit! Our adventure began with a mammoth train journey, taking us from our home in Wiltshire, to Marne-Le-Vallee, which is right outside the gate to the parks. Our 3-year-old has a fasc

Contact Me

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