Based in Chippenham

Rachael Lowe

Available for new enquiries

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

Hello, I’m Rachael, your personal Travel Counsellor based in Chippenham, Wiltshire. I am here to help take the stress, hassle and time out of organising your holidays.

Travel has always been a big part of my life. I was born in Gibraltar and spent my childhood in Germany, before moving back to the UK. My passion for travel grew on the many family holidays I took as a child, and led to me undertaking my degree in Tourism Management at Bournemouth University. On graduating, I worked for an Adventure Travel company, where I was top seller for 2 consecutive years, before joining the public sector in customer service and project management roles.

My passion for travel however got the better of me, and I joined Travel Counsellors in 2019. My combined travel, project management and customer service skills ensure I am equipped to offer you the best experience possible when booking your dream holidays.

I have been fortunate enough to holiday in destinations across the world, including Australia, Singapore, Thailand, Egypt, Kenya, Brazil, Argentina, Florida, New York and extensive travel throughout Europe. These holidays have ranged from your classic bucket-and-spade package holidays, to independent travel and group tours. The highlight of these has to be my honeymoon which was spent in Thailand – 2 nights in the hustle and bustle of Bangkok, followed by 12 nights in the glorious sunshine on Koh Samui.

I believe in taking the time to get to know you and what you are looking to get out of your holiday, be it a city break, cruise, luxury beach escape, family holiday or flight only, and create something completely bespoke to you. I like to treat every enquiry as if I am looking for own holiday, providing the highest level of care and attention to detail.

I can offer you completely impartial, independent travel advice as Travel Counsellors are not tied to any suppliers. With our award-winning technology, I have access to a full range of products and services to make your holiday extra special, and with 100% financial protection, you can be rest assured that you are in the safest hands possible.

I work from home so can offer the flexibility of being available at a time that suits you, even if it is in the evenings or weekends.

So, whether you are looking for a bit of advice, inspiration, or you know exactly what it is you want, give me a call or drop me an email and we can start making your holiday dreams a reality.

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Videos

5 Reasons to Trust Me With Your Holiday Plans

10/15/2021

Take a look at why you should use a trusted travel expert, like myself, for your holiday arrangements

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Our post lockdown weekend in Devon

05 August 2020

Our 2020 holiday plans had not gone according to plan due to the Coronavirus Pandemic. We were supposed to escape the UK and head off to Crete in May, but this was unfortunately cancelled. At the end of July 2020, I spent the weekend in Devon with the family and in-laws and it really was great to getaway from the everyday routine and explore a new area. Our base for the weekend was the amazing Shire Stables at Otter Falls Resort. The Shire Stables is a lovely 5 bedroom cottage with plenty of space for our family of 10, with the added bonus of a hot tub. Otter falls is a quiet resort but still had a small swimming pool that was bookable for hour slots and adhered to Covid-19 restrictions so the showers weren’t open but luckily for us the pool was just over the courtyard from our cottage! There are also some fishing lakes and a great little bar and restaurant which we ate at on our first night. The staff put on a fire pit and provided a free bag of marshmallows to roast on the Sunday night which the kids absolutely loved! Otter Falls is around 20-30 minutes from the Jurassic coast. We spent our first day at Lyme Regis and were lucky enough to have some sunny weather, great for fish and chips on the beach and ice cream to finish it off! We also managed to avoid the showers on Saturday and visited the lovely town of Sidmouth and again enjoyed an ice cream and some pebble skimming along the beachfront. We treated the kids to a visit to Crealy Theme Park on the Sunday, which again only took around 30mins to get to. We all had our temperatures taken on arrival and all tickets needed to be Pre-booked to ensure the park maintained its reduced capacity. There were plenty of sanitisation stations around the park and social distancing measures were in place. All in all it was a fantastic weekend away and just what we needed after being stuck at home for so long.

A week in Zante

18 July 2019

I have recently returned from a week’s holiday on the beautiful Greek island of Zante. Located just off the west coast of mainland Greece in the Ioanian group of islands, Zante can be reached within a three and a half hour flight from the UK. We arrived the second week of July, in the midst of a heatwave, with temperatures soaring at 35 degrees, thankfully the hotel we stayed at had a beachfront position, so there was always a gentle sea breeze to keep comfortable. Having 2 young children aged 3 and 18 months, we settled on a TUI family holiday, staying at the Alykanas Beach Village, in the small resort of Alykanas situated in Alykon Bay on the North coast of the Island. We had a large room, with a partition wall, so the room contained one double bed and 2 single beds – ample space for our party of 2 adults, 2 children. Our room came with a large balcony overlooking the main pool. This hotel is really geared up for families, there are 3 large pools with ample sunbeds, one situated a stones throw from the beach, a splash park with a toddler section and slides for older children, a playground and kids clubs. We stayed on an all-inclusive basis. There was the main restaurant which served breakfast, lunch and dinner and a snack bar where you could get lunch and ice cream throughout the day – a massive hit with the kids. You could get soft drinks, water, local beer and wine and limited cocktails throughout the day as part of the package. The resort centre of Alykanas was a short walk from the hotel, here you could find your usual tourist souvenir shops, as well as lots of Tavernas and bars. We decided to treat ourselves a couple of evenings and went out to the Tavernas to eat, I was amazed to find the whole family could eat for under 40 euros, including beer and wine, and the food was delicious, the husband opted for fresh fish dishes, while I enjoyed local dishes such as chicken souvlaki. The restaurants here were great as well as they all contained a play area for the kids, so they were kept entertained. On average an adult meal cost around 8-10 euros and a kids meal around 5 euros. Wine and beer were around 3 euros for a large glass, and you could even get a cocktail for around 4 euros. We booked (locally) a boat trip to visit the iconic Shipwreck cove and Blue Caves. This half day tour was 25 euros per adult and the kids travelled free of charge. The boat ride was slightly bumpy to say the least and unfortunately the weather was not good enough at Shipwreck Cove to disembark the boat, but we did get close enough for photographs. Onto the Blue Caves and the water was much calmer, here the waters are perfectly clear and blue, after a quick tour of some of the caves, we were able to get off the boat for a swim, although my kids weren’t keen to do this, so I stayed on board whilst the husband had a swim. The tour also included a stop at Xigia Beach where the waters contain sulphur, letting off quite a distinctive aroma! The water is allegedly very good for the skin, and there was an opportunity to get off for a swim again. The boat trip was a great way to see the rugged Zante coastline, and I was amazed at how green the island was. Well worth the money and rough crossing! Travelling on an all-inclusive basis, it is so easy to stay in your hotel and never see what the local area has to offer which would have been such a waste here as it really is a lovely island to visit and I am sure we will return, but maybe on a self catering basis to experience more of the tavernas and delicious food.

Disneyland Paris Family Adventure

03 June 2019

We recently took the kids on their first visit to Disneyland Paris. They're only 3 and 1, so I was a little concerned there wouldn’t be enough for them to do, how wrong was I? We were non-stop throughout our 3-day visit! Our adventure began with a mammoth train journey, taking us from our home in Wiltshire, to Marne-Le-Vallee, which is right outside the gate to the parks. Our 3-year-old has a fascination with trains, so had the time of his life as we made our way through the snowy French Countryside. We arrived into Marne-Le-Vallee 3pm local time, and having pre-booked Disney Express Check-In, were able to drop our luggage at the counter in the station and collect our park tickets without having to check-in to our hotel first. We headed straight for the Disneyland Park, on entering Main Street, got our first glimpse of Sleeping Beauty’s castle. Both kids were in absolute awe, and our son found a burst of energy and excitement he had previously lacked following the long journey! Now, what to do first? It was the last week of January, so it was cold, and the sun was already beginning to go down. We decided to stick to Fantasyland and let our little boy explore. He was a little nervous about going on any rides so was just happy to watch all that was going on around him. After a bit of exploration, we ventured onto ‘It’s a Small World’ boat ride, perfect for little ones, where 300 dolls from around the world sing about peace in their native languages. Both kids loved it, and we decided to head to our hotel on a high! The Santa Fe Hotel was a 20-minute walk through Disney Village from the Parks. On arrival, we collected our room key and our luggage which had been delivered from the station. The room was great, Disney Pixar’s Cars themed with 2 double beds and a cot set up for the baby. We booked our trip with a complimentary half board upgrade, so we headed down to 'La Cantina’ restaurant, located inside the Hotel Santa Fe for some dinner. This is a self-service buffet style restaurant, plenty of choice for kids and the food was pretty good. The following morning, we were up early to take advantage of Disney Extra Magic Time, an hour where the park isn't open to the public, exclusive to guests staying in Disney hotels. The ideal time to visit the most popular attractions which will have the longest queues later in the day. The breakfast included was available as counter service in the park, a breakfast roll, pastry, hot drink and juice, so we stocked up and headed to Walt Disney Studios. This park has a different feel to Disneyland, the fairy-tale magic replaced with a more modern feel, almost like you're behind the scenes of a movie. Needless to say, there is a huge amount to do, including catching numerous shows, the one I recommend is the Moteurs…action! Stunt show. A great show demonstrating how car and motorbike stunts are filmed. Now, onto explore the Studios, and to Toy Story Playground where you can meet Buzz, ride Slinky Dog and even join Toy soldiers on a Parachute Drop. I challenge anyone, young or old not to have a fab time here! Further on, we turned up in a Parisian square, the home of Ratatouille: The Adventure. A 4D experience, putting you in the footsteps of Remy as you are chased by the chef through Gusteau’s. Great fun for myself and my husband, our 1-year old daughter wasn’t phased by it as she couldn’t keep the glasses on, but a little frightening for our son – just a warning if you are travelling with little ones! Late in the afternoon, we returned to Disneyland Park and caught the afternoon parade, which was lovely, my little girl enjoyed the colourful floats and singing and dancing. We then decided to explore the other areas of the park, and soon ended up in Adventureland, here the music from the Pirates of the Caribbean films enticed us onto the ride, I was assured by the ride attendant this was a family ride, so off we went. It started as a gentle cruise through 17th Century pirate territory Caribbean, but soon enough we were sent plummeting down a flume, which took us all a little by surprise. We left Adventureland and made our way to Frontierland, home of Big Thunder Mountain, our 3-year-old wasn’t big enough to ride this but enjoyed watching the ‘Runaway Train’ make its way around the mountain. In the evening we made our way back to the castle for Disney Illuminations show, and all I can say is ‘wow’! Projections on the castle, a water show and flames all made this a highlight of the trip. After a long day in the parks it is so easy to go back to your hotel and rest your aching feet, but this is something that can’t be missed, I can’t even put into words how spectacular it was. Up bright and early again for our final day. We checked out of our hotel and left our luggage in the storage room to be transported back to the station and jumped on the shuttle bus to make the most of the parks. We let our son decide what he wanted to do, so we spent the morning on all the rides in Fantasyland – Dumbo, Mad Hatter’s Tea Cups and countless goes on It’s a Small World which we couldn’t walk past without our daughter trying to climb out of the pram! Finally, we let the kids loose in the shops! They have everything – food, clothes, toys, home accessories, there is even a barber shop on Main Street. After trying to reign our son in (mostly unsuccessfully), we paid for our purchases and made our way back to Marne-Le-Vallee station for our journey home. With a delay on the train to Lille, we made our Eurostar back to London by the skin of our teeth. After a long 3 days and an exhausting journey home, we were one very tired family, but what an amazing time and unforgettable memories we made. My Top Recommendations for a family trip to Disneyland •If you get the Eurostar, try to book the direct train from UK to Marne-Le-Vallee, we found the most stressful part was on the connecting trains in France. •Stay in a Disney Hotel, the benefits of extra magic time, being on-site and some of the meal upgrades are worth their weight in gold. •If travelling by Eurostar and staying in a Disney Hotel, pre-book the Disney Express check in service. You can drop your bags at the counter in the station, pick up park tickets and head straight to the magic, which is invaluable if you are on a tight schedule. •Organise where you might like to eat before you go and pre-book any restaurants you are keen on eating in (this can be done up to 2 months before travel)

My customer stories

Sent by Donna Chivers

Rachael listened to what we wanted and came up with some suggestions and listened to our feedback to produce the most amazing multicentre holiday ever. The itinerary was just what we hoped for and more, the accommodation was off the chart outstanding (we felt like celebrities). When flights changed she was messaging us to ensure we were up to date at all times, even at the airport. It was the most amazing holiday we've ever been on, can't recommend her enough.

Sent by Donna Chivers

Just a quick note to say you absolutely nailed the holiday planning ??. We all had an amazing time and felt like celebrities with the level of accommodation. Thank you so so much.

Sent by Gayle Aucklad

Rachael has been amazing and provides a very efficient and supportive support service from start to finish. Couldn't recommend her enough!

Sent by Rob Lowe

Excellent service. Clear communication. Ideal for people who don’t have time or organisation. Rachael takes care of everything.

Sent by Brandon Du Bose

Rachael is the best! Super responsive; extremely helpful, polite and professional. Made this the easiest travel process ever!

Sent by Sarah Mould

Rachael was so helpful and with lots of patience because we kept changing the specifications of our holiday, but nothing was too much trouble and Rachael came up with the perfect holiday - thank you

Sent by Neil Steward

Rachael has been amazing and very helpful . We were looking at lots of different options and kept changing things as we found more suitable suggestions for us. All this time Rachael was there to support us . I would like to say a big thank you to Rachael .

Sent by Donna Chivers

Very accommodating with nothing being too much trouble. Rachael kept in regular contact to tell us if she was away and who we could speak to in her absence. We went back and fourth many times looking at various options until Rachael found exactly what we were looking for. A great personal service.

Sent by Leanne Venn

Rachael is great, she is knowledgeable and patient to find the perfect holiday for you!

Sent by Tanya Searle

Just wanted to say thank you very much to Rachael for organising our trip. Everything was great. The hotel was fabulous and our room was perfect. You made everything easy and I will be recommending your services.

Sent by Gayle Auckland

Rachael has been super friendly, efficient and extremely accommodating when helping us find and book our holiday.. We will definitely be recommending her to friends and family.

Sent by Louise Davidson

We approached Rachael to book our flights to NZ, after they reopened their boarders since the pandemic began. While I would normally book these flights myself, I booked through Rachael as she has provided so much security in booking through the pandemic and I didn’t want to take any risks. As ever, the process was super smooth and Rachael was as diligent and responsive as ever.

Sent by Jonathan Castle

Rachael was fantastic with helping us book our holiday. We gave her an idea of what we were looking for and she went above and beyond to try and cater to all our requirements. Excellent experience.

Sent by Zoe Davidson

This is the 5th trip that I have booked with Rachael and I have been very impressed with her attention of detail, attentiveness, and level of service each time.

Sent by Louise Davidson

Rachael has been fantastic for booking our holidays! We have booked three with her now, and I wouldn't go back to booking them myself.

Sent by Natalie Watts

Rachael is always fast and friendly with her replies and I am confident she is always giving me the best deal I can get.

Sent by Fiona Sewry

Rachael offered a fantastic, efficient service. She was extremely helpful and answered all queries very quickly. Would definitely recommend.

Sent by Shirley Brown

Rachael provided an excellent personal service and put together a package which met our requirements, using her knowledge of Thailand and understanding what we were looking for.

Sent by Ryan Barr

Rachael was really helpful in helping organise a large work social weekend away. Rachael helped choose destinations to maximise our time and organise all the details - With 11 of us going it is certainly a responsibility I was grateful to pass on!

Sent by Lisa-Marie Smith

Excellent service which I would 100% recommend to everyone and anyone. Working with Rachael makes the process much easier - receiving a detailed pack for each traveller is also great. Brilliant communication, responsive and proactive. Just great!

Sent by Louise Davidson

Myself and my family have been really pleased with Rachael's work. As well as getting us a good deal on price (far less than what it would have been if we'd tried to book a trip to Norway like that ourselves), she kept us up to date of where the quote was and communicated any changes promptly. Rachael showed good industry knowledge through finding us ideal tours for our trip, and also showed great liaison skills through confirming information with suppliers. Definitely will be using Rachael for all our large holidays going forward.

Sent by Lisa Cudlipp

Rachael booked our summer holiday for us and we couldn’t be more happier. Highly recommend using her service.

Sent by Isaac Greenbury

Rachael always responded to questions quickly and did all the searching for us meaning we didn’t have to do any of the work. She was also not bothered at all by our frequent changes of plan and budget and was happy to search new itineraries. I would highly recommend.

Sent by Karen Mould

Highly recommended & very professional. Really helpful in finding the holiday we wanted, nothing was too much trouble.

Sent by Maddie Platt

We will definitely be recommending anyone wanting to book a trip to you as you’ve made the process so easy for us - including altering the trip many times to fit our needs and we are so happy with the final itinerary. It’s been great booking through you and we will absolutely book through you again! Thanks again for all your help!