Based in Great Harwood

Renata Bayes

It's Nice To Meet You

Do you love travel? Do you love holidays? Me too!

I joined Travel Counsellors in 2009 and haven't looked back since as it has allowed me to give exceptional levels of customer service to each and every one of my customers.

I absolutely love the travel business and take pride in going the extra mile for my clients to create the perfect itinerary to suit their needs exactly. It makes me very proud that so many of my loyal customers make it their business to recommend my service to their friends and family.

So, when you are thinking of your next holiday and you would like someone to arrange it all, you have come to the right place! As your Personal Travel Counsellor I am available 24/7, which means at a time to suit YOU, including evening and weekends.

My priority is finding you the holiday you are looking for plus giving you excellent customer service regardless of what you book. It is important to me that you are looked after before, during and after your holiday. I am here to make sure everything runs smoothly.

You may ask why book with me and not the internet? This is a question easily answered, as an expert I check holidays everyday so I know the best deals available. Why spend your precious time searching the internet when I can do it in an instant? So whatever your travel arrangements: business travel, cruise, coaching, package or a tailor made holiday of a lifetime, I can take care of all the arrangements. If you need advice on planning a wedding abroad or your honeymoon, skiing or a group booking why not give me a call. I would be delighted to be of service to you.

If you’re interested in contacting me to discuss your travel plans for the future, or simply to get some expert advice, please don’t hesitate to call or email. I would love to hear from you.

Your Personal Travel Counsellor


Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

New York City Break

16 August 2019

• 21st and 16th Birthday Celebrations • June 2019 for 5 nights My Hotel Location • Hotel Edison - Fantastic Location next to Times Square Itinerary • Empire State Building - Iconic Building with Amazing Views. • Central Park on a Horse Drawn Carriage. • Statue of Liberty Boat Trip. • Ground Zero Memorial and Museum. • Top of the Rock. • Chelsea Market and The Vessel. Favourite Memories • Breathtaking Sunset and View of Lower Manhattan from the Top of the Rock. Favourite Meal • Famous Soup Dumplings at the Shanghai 21 restaurant in China Town. No frills but quality food. Souvenirs • New York Yankees goodies plus heartbreaking reminders of the 9/11 attacks. Drinks/Cocktails/Beer • Exchange rate not good however happy hours available in most bars to help the budget. Memories • Amazing City with both Birthdays marked. • Say no more and go and Explore!

Britannia Ship Visit

29 February 2016

In March 2015 I was one of the lucky agents to be invited by P&O to spend a day and evening on board their new ship Britannia in Southampton. I couldn't wait to get on board and have a look round this brand new ship and I wasn't disappointed. Britannia was brought together by world-leading interior design experts to represent the best of British style and elegance. The atrium was spectacular with its centrepiece the Star Burst sculpture, and is arranged over three decks. Definitely a draw for those holiday photos. It was lovely being able to wander around and see what was round the next corner. I loved the relaxed feel being aboard and in the evening we were spoiled for entertainment. We couldn't decide and had another look around the ship and came across various acts and artists in different venues so there is really something for everyone. I loved the Crow’s Nest bar where they had over 20 different types of Gin! Definitely worth a visit. The Spa facilities on board are lovely and perfect for a spot of indulgence. The Spa boasts some brand new industry leading features such as Oasis Villa – a treatment room for couples or groups, a salt therapy caldarium and a hydrotherapy suite with heated lounges and pool with reflexology, massaging jets and air recliners. All cabins are furnished in a boutique style, with soothing colour schemes and unrivalled entertainment options. All outside rooms feature balconies – a first for a P&O Cruises ship. Food will be a hugely important feature of the Britannia experience. We had a Marco Pierre White menu and it was divine! There is a choice between three signature restaurants, serving food from all corners of the world around the clock. P&O have lined up a Who’s Who of British food – including James Martin, Mary Berry and Marco Pierre White – to lead celebrity master classes on select Britannia sailings I was really impressed with the children’s facilities I saw on board and what was available for the kids to do in the clubs. They really wouldn't be bored and you would struggle to get them out! I’m sure my 12 year old would have a ball and make lots of friends. I haven’t covered half of what is on board and I hope to go back on Britannia again with my family at some point and share it with them. Please feel free to contact me if you have any questions or if you would like to holiday on Britannia, I’m sure I can help.

My customer stories

Sent by William and Pamela Jones

Just back from a fantastic holiday in Lanzarote, all sorted by Renata. The whole holiday was fantastic, Renata had chosen an amazing hotel for us, done everything we requested and it was just perfect. She took all the stress out of sorting a holiday ourselves. She checked us in and posted our boarding passes and luggage tags to us. Thank you so much, it’s the second holiday Renata has sorted for us, and we will use her for our future holidays

Sent by Pamela Jones

Renata was brilliant, organised everything just how We wanted it. Took all the stress out of it for us. She was prompt with her reply and fast with our quotes. I felt like she had taken everything into consideration on our request list. Will always use her from now on and have been recommending her

Sent by Dorinda Brown

Renata has been booking our holidays for several years now, we never make it easy but she is always so helpful and knowledgeable she is an invaluable help. You always feel like she is really interested and always goes that extra mile ensuring we always gat the best deal and every detail is checked and double checked. She is at the end of a phone if we do have any questions, we would recommend Renata and Travel Counsellors without hesitation.

Sent by Dave Tattersall

This was a special holiday for us and it was planned to perfection by Renata. Hotels and locations were perfect, the transport and organisation once we arrived in Italy was easy to follow and worked out really well, she took away all the stress of trying to organise these things for yourself. I'm fairly confident about booking holidays but this is the 2nd trip Renata has organised for me and I couldn't recommend her services highly enough, especially if you want something a little out of the ordinary.

Sent by Susan Haworth

This was a first-time long-haul Disney trip for us. We were unsure how to go about making the most of our trip as there is so much to see and do. Renata was very helpful and gave advise based on her experience. All correspondence was prompt and Renata was available throughout to answer any questions we had. Renata also went the extra mile providing us with a copy of a spreadsheet that helped us to plan our fast passes and meals.

Sent by Dorinda Brown

Renata recently booked us an escorted tour of South America, we looked at several itineraries and Renata was very helpful in recommending different companies, her wide knowledge certainly pointed us in the right direction. We eventually chose to go with Cox and Kings. We did have several issues with the admin side of things, we added days on at the beginning and the the end and the paperwork was not always correct but Renata sorted it out and double and tripled checked everything for us. The tour was itself was excellent and despite the admin issues I would use Cox and Kings again Renata has been helping us with our holidays for several years, her patience is endless and her experience is so helpful. She spends such a lot of time on the phone getting prices and information for us but we never feel pressured to make a decision. We have been in a few situations on holidays where having Renata at the end of the phone has been such a relief. I do not hesitate to recommend Renata to help you choose and book your holiday, she handles all the hassle and is always happy to answer any questions.

Sent by Catherine Curran

We thoroughly enjoyed our holiday that was designed for us by Renata after a discussion about our wish list and time constraints. You excelled our expectations and provided us with whatever we asked for and more. After my son seeing Belize in the Wanderlust magazine he was set on a Belizean adventure. We loved the accommodation that you found for us and the food and hospitality at all three hotels were exceptional . We were able to experience the Mayan ruins , Jungle and Coastal charms of Belize. The hi light of the holiday being the Lamanai Outpost Lodge and the Jungle experiences. We just wish we had more time to enjoy all the Belize has to offer. We will be back . Even with multiple flights and transfers everything went smoothly and staff responsible for the transfers were enthusiastic and friendly and went the extra mile to share their knowledge of their country. Many Thanks for creating such a unique experuence that we will talk about for years to come.

Sent by Lisa Thompson

We contacted Renata at Travel Counsellors after her service was recommended by a friend. We gave Renata our wish list and budget for our African adventure and off she went to come up with a plan. The first itinerary came back within the week and from there we managed to plan our route and choose hotels from the options offered. Renata liaised with African Pride regarding our questions about hotels and our to do wish list and they gave us plenty of information to make well informed choices. We finally got there on itinerary 8 and our trip was just amazing, perfect in every way. Renata even hand delivered our tickets which was a very nice personal touch. Thank you so much Renata.

Sent by Lee Nicholson

Fabulous service from Renata that resulted in a great holiday. Lots of nice touches and things done in advance that made managing the transfers much easier.

Sent by Dorinda Brown

Renata has booked several holidays for us over the last few years. We like to do organised tours and as such they take a lot more looking into. We have recently booked a tour of South America through Renata, we had a couple of ideas which Renata looked at but she also went that extra mile and found another tour that fit us better and was a better price. We then proceeded to request several extensions and all our requests were dealt with by Renata with the upmost professionalism and patience. We finally made a decision and Renata booked the holiday for us. We have on more than one occasion been so thankful to have Renata on the end of the phone and would not hesitate to recommend to anyone booking your holiday through her, whether it be a holiday of a lifetime or a package holiday in the sun.

Sent by David Swift

Renata has recently just arranged a group booking for 10 to Las Vegas. From Start to finish everything was made easy and was organised to perfection. She took all the stress out of organising a trip and made sure it was all sorted for us to enjoy the build up of the holiday. Many thanks Renata i'll be back very soon to sort another trip!


Renata always ensures everything about your holiday is taken care of. When taking a holiday Renata is always our first port of call, nothing is too much trouble! Cannot rate highly enough and wouldn't hesitate to recommend Renata and Travel Counsellors. Excellent!

Sent by Lee Nicholson

We needed a holiday for quite a large family and to a certain budget. Renata found options swiftly and our decisions were made with minimum fuss. A fantastic service and a lovely person to deal with.

Sent by Colette Mulrooney

Just had a wonderful honeymoon with a cruise round the Mediterranean on a P&O ship. We had a wonderful time and it's all thanks to Renata. She has booked numerous holidays for me and they have all been fantastic. You really do get the personal touch with booking your holiday with her. I certainly would highly recommend her and I would always go to her for future holidays. Thank you Renata xxx

Sent by Claudia Kayley

We had a fabulous holiday in France. Nothing was an issue for Renata when booking the holiday even after numerous phone calls from myself. She goes out of her way with everything, down to the sweets and treats for the children at the start of the holiday, to the lovely postcard when we arrived home. Would recommend Renata to anyone and everyone. Thank you for everything you did to make this holiday memorable.

Sent by Danielle Robinson

Renata has been a breath of fresh air for us. She has made booking holidays so easy that we're going on more than we ever have before. We’ve found someone who understands what we're after and our expectations from a holiday; we just need to tell her when and where and she comes back to us with suitable options to choose from, making life so much easier, at competitive if not cheaper pricing too! Renata even made booking a weekend away with the girls easy too, so much so that I’ve only been back a week and I’m asking her to work on next year’s weekend break immediately. Thanks Renata!

Sent by james oldcorn

After initial concerns over the location of our hotel accomodation Renata soon rectified the problem and our holiday itinerary proceeded uneventfully and with the precision of a cruise missile. Rail connections perfect and hotel accommodation at three different hotels exceptionally comfortable. No complaints whatsoever and we would certainly recommend Renatta and Travel Counsellors to other potential holidaymakers.

Sent by Cath Curran

Renata arranged the most wonderful holiday for us. We feel like we experienced the best that South Africa has to offer in our two week holiday. The accommodation was fabulous and Renata facilitated the best rooms for us that suited our needs. We would recommend Renata's services to anyone and we certainly will use her services again in the future.

Sent by Paul Starkie

I can highly recommend travel councillors.. Nothing was too much trouble!! Many thanks to Renata Bayes she made our booking really easy. I suppose you could say we were tricky customers but she managed to sort out our holiday to Barbados no problem!!! Many thanks Paul.

Sent by Eileen Irwin

I have had a wonderful weeks holiday in Cyprus with my husband, I was very impressed with the service I received from you Renata, everything went exceeding well from the start on asking you if you could find me a weeks holiday, I have been very impressed with the service you gave me from booking the lovely hotel, to coming to my home with the tickets, booking my seats on the plane to even writing my luggage labels, the best organising a bottle of champagne in the room for Peter's 60th Thank you again for a hassle free holiday Eileen and Peter xx

Sent by Carol Hoyle

Excellent trip to Iceland all arranged by Renata. From the airline to the organised transfer to Reykjavik Centrum hotel everything was perfect. Nothing too much trouble, even your luggage labels are done for you. We have previously used Renata to book our holidays and can always count on her experience and support in case of any difficulties that we may encounter.

Sent by Dorinda Brown

We have been booking holidays with Renata for several years and have always had excellent service. In March we had booked a tour of India with a pre-extension to Nepal. The day before we were due to travel there was an incident at Kathmandu Airport and the runway was closed. We arrived at Manchester only to be told we couldn't board our flight. We were on the phone to Renata all morning and she liased with the tour operators and made sure that we knew what to do and helped us through that day and also helped us to re schedule our holiday with minimum stress to us. Renata also made sure we had all the relevant paperwork to claim on our insurance, even emailing us and the tour operators whilst on holiday herself. We are so glad we had the support of Renata to guide us through all this, we would 100% recommend her, she is defiantly willing to go the extra mile when needed.

Sent by pete hartley

Couldn’t ask for better service as having used Renata on previous occasions the service is top banana, nothing too much trouble no matter what time of day and the alternative options that Renata came up with at a moment’s notice due to booked up at certain accommodation was even better that my first choice. I shall continue to put all my faith in the services of her in future x

Sent by Pete Hartley

Just like to say i had a little task for Renata at short notice and tight budget, not only did she say she would see what she could do but came up trumps at finding air travel and accomodation and sorted me out within 2 days. Smashing polite and spot on person thank you and will be using you again shortly for the Northern Lights adventure.

Sent by Dorinda Brown

Renata has been helping us book our holidays for the last few years and she has always been the ultimate professional whilst making you feel you are chatting to a friend. We recently saw a cruise advertised that really appealed to us, I rang Renata and within an hour I had a reply despite it being the weekend. By that afternoon Renata was on the phone with the cruise line on one line and myself on the other completing the booking, keeping the cruise line office open late, all this for the same price I would have paid had I done all the work. Every detail of our holidays are taken care off, including any updates, visa requirements even noting that we need to renew our passports. I would recommend Renata without hesitation no matter what you are looking for, a straight forward package or a more adventurous holiday Renata is the Lady to sort it. Thanks Renata, sure we'll be speaking soon.

Sent by frank day

I found Renata Bayes helped me very much with organising my holiday. The service was very good, add recommend her to my friends. Thank you very much, Frank.

Sent by Peter Catlow

The idea of using someone to help us choose and book a holiday was quite alien to us, especially as we have managed to do our own thing for years and years. However after meeting Renata and discussing our needs with her, everything came together beautifully and it was really comforting to have a friendly professional person helping us. We can therefore thoroughly recommend using an expert to help with your holiday and Renata is an excellent expert to use.

Sent by Mark Swift

As a repeat customer of Renata’s I can honestly say her approach and efficiency in finding a great holiday at the best price is 100%. The service we received was excellent even printing out our boarding cards was no problem, keep up the good work and look forward in dealing with you soon. Many thanks, Mark & Adele

Sent by Barrie & Sue Hartley

We have always booked our holidays with Renata, for the excellent service she provides in organising flights, transfers and accommodation. Her professional and friendly manner gives us peace of mind to enjoy our holiday.

Sent by Patrick Murphy

I have had two holidays through Renata over the last few months and found that the service she provides is exceptional. Nothing is too much trouble and she has a special personal touch not often found when dealing with high street travel agents. I can highly recommend her to anyone wishing to book a holiday to any part of the world.

Sent by Dorinda Brown

Yet again Renata has helped us book a truly memorable holiday. We have just returned from a month long tour of China with Wendy Wu Tours. When China was first mentioned Renata recommended Wendy Wu and organised brochures for us. She then advised us on extending our holiday in Abu Dhabi rather than the idea we had come up with and which turned out to be absolutely the correct choice. When there was confusion over flight times Renata made several phone calls and sorted it all out for us. A hotel pre flight and transport was also all sorted. No matter how many phone calls and queries we had they were dealt with in a friendly professional manner and we were never left to wait for answers. We had a holiday of a lifetime and it was all so easy thanks to expert recommendations. I would recommend Renata wholeheartedly.

Sent by John Beswick

We have known Renata for a number of years and whenever we need help or information she is always readily available. Our recent trip to Krakow went like a dream due to her sorting flights, accommodation and excursions. We would definitely recommend Renata whether it be for a short break or main vacation.

Sent by Helen Morgan

Being recently divorced, I was invited to stay with my brother and his partner in Spain. I began looking into how to book flights, but as an inexperienced traveller found the process very daunting. A friend recommended I contact Renata and he assured me that she would be able to help. In no time, my flights had been booked and all necessary information arrived in the post promptly. Renata was happy to answer my questions and offered advice about things that would seem trivial to many. On my return I thought I would send Renata an email to thank her for her help but before I could, the first thing I found when I got home was a card through the post saying she hoped I had enjoyed my holiday! I would recommend Renata to anyone who is looking to make holiday arrangements and without a doubt, I will be contacting her the next time I venture abroad!

Sent by Stephen and Dorinda Brown

Renata has been helping us with our holidays for the last 3-4 years. Her knowledge and patience has been invaluable to us. She always goes out of her way to ensure we make an informed choice whatever the budget we give her. One of us celebrated our birthday whilst away on our last holiday and we were very surprised to receive an upgrade in our room and champagne and chocs on the day – thank you Renata! Nothing has ever been too much trouble and the little extra touches like a welcome home card and ready filled in luggage labels really do add to the experience. We would recommend Renata and travel Counsellors without hesitation.

Sent by Glynn Hammond

I could not be happier with the service and product that was provided by Renata. The personal, caring nature of the service made me feel confident that I would not have any problems on my trip across the world to Australia. The travel insurance that Renata provided was much cheaper than the other quotes that I had from other providers also. I would, and have, recommended Renata and Travel Counsellors to friends and family with confidence.

Sent by David & Carol Hoyle

Our recent holiday to Sweden and the Ice hotel was a wonderful experience which was perfect from start to finish. Renata ensured everything was in order and hassle free.

Sent by Alex Cave

I'd just like to say thank-you to Renata for arranging our family trip to Florida. It was a great holiday and will go down as one of the best family holidays we have had. This was helped by the arrangements Renata made which ensured eveyrthing ran smoothly. Thanks again Renata.

Sent by Peter Hartley

I would just like to say I have used Renata at Travel Counsellors before and have no problems whatsoever. Inbound and outbound flights and transfers were all spot on [what a star]. I have recommended your services to all and sundry and will continue to do so.

Sent by Colette Wells

I would highly recommend Renata to everyone, I have never met anyone who goes the extra mile like Renata does. I feel extremely confident booking any holiday with her and would definitely book all my future holidays with her. Thank you.

Sent by Dorinda Brown

Renata booked a cruise for myself and 3 other couples. Unfortunatly 1 couple had to cancell due to illness, Renata sorted all this out for us and then 6 weeks later re booked it all. All this was done with the upmost professionalism and understanding. When the time came for the holiday all the tickets, luggage labels ets were delivered to our house all completed and ready to go. I cannot stress enough how Renata went that extra mile at all times to take any hassle out of the holiday, when we arrived the parking and the dining was all sorted, all we had to do was enjoy our holiday. I would recommend Renata without any hesitation.

Sent by Michael & Kath Hoyle

We have just returned from a fantastic time in Canada including Vancouver and the Rockies. We started planing this holiday several months ago and with the help and advice from Renata the holiday went without a hitch. The holiday included 9 different hotels, 2 ferries, several planned events, car hire and pre-booked seats on the flights. Renata's attention to detail meant that the whole trip was stress free from start to finish. Thank you again.

Sent by David and Carol Hoyle

We cannot recommend Renata enough, nothing is to much trouble even down to texting us whilst on her own holiday to say that the problem we had in New York had been sorted for our return flight home. The package that Renata found for us was superb and the hotel was excellent. Many thanks David and Carol Hoyle

Sent by peter hartley

Last year 2011 i had the good fortune of going to california to stay with friends, i say good fortune it was all last minuite but i was worried that i would'nt be able to get a flight or connection at such short notice- then along came renata and sorted everything out in less than 3 days from booking the flights helping sort out my visa and even getting window seats [ winner ] so as you can guess i'll be using her again and recomending the services of renata to all who will listen, your's thankfully pete x.

Sent by Michael and Kath Hoyle

Well Renata did it again! We have just returned from a fantastic holiday in Madeira. What made it so great was the help and assistance from Renata from the original planning to finally booking and returning home. Renata covered all the groundwork so all we had to think about was having a good relaxing time. Thank you again Michael & Kath Hoyle

Sent by M Walker

After organizing our recent trip to Canada, we would like to thank Renata for her professional, polite and patient manner in dealing with things and we would have no hesitation to use her in the future or to recommend her to family and friends.

Sent by Gillian Mellelieu

My friend recommended Renata as reliable, professional and helpful. So I made a phone call to her. As advised, Renata fulfilled her role and I was fully satisfied with the service. I would definitely use her service again as she is efficient and answers all your queries promptly. Renata, thanks for making booking an holiday a pleasant experience Regards Gill

Sent by Tony Yates

We have just returned from a short break in Paris to watch horse racing. It is the first time that we have approached Renata to organise the trip so we were a little worried about how things would go, especially as we had a 5 year old with us. We need not have worried. The whole trip from the first email to Renata to getting home went like a dream. Every single aspect of the travel and accommodation was covered and the communication by both post and email was second to none. She and Travel Counsellors are brilliant and we will not hesitate to book with her in future. Well done.

Sent by Stephen Brown

This is the 4th holiday Renata has booked for us and once again everything was sorted with the upmost attention to detail. Nothing is too much trouble and every phone call is answered very quickly. Our tickets were late being issued by Virgin so Renata arranged to have them delivered by special delivery. We also stayed in an airport hotel before departure and Renata found us lovely accommodation at a brilliant price. I wouldn't hesitate to recommend her services to anyone. Mr & Mrs Brown

Sent by claudia kayley

From the offset Renata has gone above and beyond the call of duty to make sure me and my friends had a good holiday. Having never been to Benidorm before we had no idea where to stay but Renata advised us on best location to suit our requirements. She arranged flights, accomodation, transfers and insurance for us. All in all a fantastic holiday had by us. Highly Recommended!!!! Thanks

Sent by James Smyth

Polite, courteous and above all patience! Renata delt with my constant worries about my forthcoming holiday (as I'm a bt of an old woman - belt and braces type). I need never have any reason to worry, as Renata calmed and reassured me with every bleating phone call I made. She's a true star and would not hesitate to recommend her to friends and family.

Sent by Michael & Kath Hoyle

From start to finish Renata was brilliant. Originally we were contemplating staying in a hotel in New York, but after discussing our needs Renata suggested and found a good apartment in the perfect location. The flights were well set up and Renata went the extra mile to sort out our seating on the outbound flight, due to the airline changing them at the last minute.

Sent by Dorinda Brown

Renata has now booked 3 holidays for us, 2 of which we have already been on. We are very happy with the service; nothing is too much trouble and she is always willing to go that extra mile to ensure we get exactly what we want. She has checked things out for us and has always been honest. The little extras like filling in the luggage labels and delivering tickets are much appreciated. 10 out of 10.

Sent by Patricia Parker

I cannot fault the service Renata provided me with in booking a holiday. It was very personalised and fulfilled all my requirements. She not only made sure that we were comfortable before the holiday but that we had enjoyed the holiday as well. I have never had such a service before and will continue to use her when booking a holiday. I can only thank her for the support and help she gave me.

Sent by Wayne Davis

Myself and my wife enjoyed a fantastic Honeymoon in the Maldives, we found it very difficult to search for such a perfect holiday. Renata covered every aspect of our needs and much more. What made our holiday so enjoyable was the little input we had in organising it, we were both completely satisfied with her service and would recommend her to friends and family every time they book a holiday.

Sent by Jean and Alan Outen

For going on ten years now Renata Bayes has been helping us with our holidays. We have always had a good relationship with Renata and hopefully become good friends. We know we can pick our holiday and leave the rest to her. It’s nice not to worry about all the rest of those little things like insurance, taxis and extra leg room on the plane. We are one hundred percent satisfied and would not think of going to anyone else.