Based in Melton Mowbray

Sally Willars

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

Hello, I’m Sally and I love my job designing bespoke travel plans for my leisure and business clients.

Why use a Travel Counsellor?
Are you trying to avoid the standard ‘package deals’ and create your own special holiday experience? But you’re too busy to spend precious hours searching comparison sites, only to end up even more confused by all the deals on offer.

Using a Travel Counsellor is the sensible option if you prefer to benefit from the expertise and experience that working with an accomplished professional brings.

Planning your holiday should be full of excitement – not a stressful slog – and that’s why I’m here.

What you get
You don’t have the time to research, negotiate and finalise all the different elements of your travel arrangements. I simplify the process for you and manage the entire journey; from actively listening to your unique requirements, to handing over your finalised travel pack. I save you the time and stress, so you can enjoy the anticipation of your trip knowing that everything’s taken care of.

Everything is bespoke
It’s your holiday, your business trip, so your priorities and preferences are our starting point. Perhaps you know precisely what you want, or maybe you have a more general idea of ‘something different’ and would like some inspiration and guidance to the specifics. I combine my 20 years’ industry experience, the latest technology and access to over 400 global suppliers to design your perfect holiday or business trip.

Every little detail makes a big difference
Seamless, stress free travelling is the result of efficient organisation and meticulous attention to detail. My flexible holiday and business travel services are truly personal and I am the only point of contact you need. I adapt my schedule to suit yours. If you need to speak to me at the end of your working day, or at the weekend, I will do my utmost to be available.

From airport transfers and visas, to sharing Foreign Office advice and booking attraction tickets, and everything in between – I really do take care of every little detail.

Every kind of experience is possible
Whether you’d like my help planning a coast-to-coast adventure, boutique luxury experience, island hopping action holiday or a round the world trip of a lifetime, I’d be delighted to tailor make your journey for you. People’s journeys are often driven by similar reasons – wedding, honeymoon, family holiday, ‘big’ birthday or anniversary celebrations – but everyone’s experience is unique.

I specialise in more complex travel arrangements, including; long haul, long duration holidays (over two weeks), trips requiring different modes of transport and ‘split components’ when clients stay at multiple destinations during the same holiday.

Good to know…

• No fee
You do not pay any extra fee for my extensive services.

• Impartial advice
I give independent, impartial advice. I am not under contract to any one tour operator and I do not have any sales targets to meet.

• Your money is protected
All reservations made with me are covered either by ATOL, or by our unique financial trust. Every aspect of your booking is 100% financially protected - a guarantee you will not find anywhere else.

• 24/7 backup from Travel Counsellors
Although I work independently, I have the back-up of the award winning Travel Counsellors organisation. This means that there is always someone on the end of the phone to help you, no matter what time zone you are in. The helpline is based in the UK and is staffed by trained professionals who support clients in a variety of situations. So you don’t have to wait until I wake up to get the help you need.

If you’re a SME and are interested in my Business Travel Services, you can find full details by clicking on the link above.

If it sounds like I’m the Travel Counsellor for you, drop me an email or a call and we can grab a coffee, phone or skype, and see what amazing adventure we can create together.


Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Three Reasons why my Travel Service is good for your Business

13 November 2018

Your business travel needs to be straightforward and stress free so that you can focus on what’s really important – your business. That’s exactly what you get with my business travel service. Based on their feedback, these are the three things my client’s value most about my business travel service. 1. It’s all about you Every business is different, so ‘one size fits all’ travel packages are not appropriate. As your out-of-house travel department I work with you to create your bespoke travel service. I don’t work for suppliers, meeting your needs is my only priority. Companies all require different levels of support and I adapt my service offering to find the best travel solutions for you. Your only point of contact is me. You won’t get passed around a call centre to get the answer to your question. Through Travel Counsellors, I am backed up by a 24/7 support line. This is based in the UK and staffed by trained travel counsellors. They provide emergency help to all my clients, wherever they are in the world. Extra peace of mind for you and I know everyone’s taken care of when I go to bed. There are no ‘out of office hours’ charges for this, it is simply part of our excellent customer care. Many clients have commented on how well I fit in to their business. It is important to take the time to understand businesses’ aims, culture and philosophy in order to truly personalise my travel service. Building long lasting working relationships increases my efficiency by strengthening our communication. 2. Time efficient My point of contact is usually you or your personal assistant. Obviously, with their high level of organisational skills they will eventually put together workable travel arrangements for you. But how much of their, or your, valuable time is wasted on this because they don’t have the expert knowledge of a travel professional? And what else could be more usefully done with that time? My vast industry experiences enable me produce tailored travel plans at speed and with precision. And you don’t lose hours of precious PA time. My range of business travel services, include: • Rail: including Eurostar • Air: including low cost carriers, scheduled flights and chartered planes • Car hire: global suppliers • Airport parking • Transfers between the same and different modes of transport • Accommodation: hotel bookings • Visa and passport service: including the very popular online check-in • Account management and reports If you need something that is not on this list, just ask. My business travel service includes domestic and global travel arrangements, and I specialise in ‘split component’ journeys. That is the trickier type of journey where a client is spending time in multiple locations and using different modes of transport. This is very common for business travellers and I love the challenge every time. 3. Cost effective I will make the best use of your travel budget, based on your initial preferences. Anyone can stick to a budget. But knowing where to get you the best value is a special part of my business travel service. I actively look for ways to make the most of your money by looking for a similar service level for a better price. I am not promising ‘better than the internet’ prices. ‘Cheap’ is not a substitute for reliability or quality. I do know where to look for reputable alternatives that are better value. As I’m sure you know, you only gain this type of insight after many years working in an industry. You can use mine to your advantage. You have the security of knowing that all bookings are ATOL protected and have the added protection of also being under Travel Counsellors financial cover plan. Anything goes wrong and you get a refund. Business travel is, by definition, a means to an end. It’s not the start of an exciting escape to a well-earned holiday. Many people consider it a ‘necessary evil’. I consider it my job to make your business trips as positive a travel experience as possible. Corporate travel does not have to be fraught with annoying complications and mis-timed connections. Hiring a professional to organise your journeys comes from the same sensible mindset as turning to any expert. It saves you the time, money and hassle of doing it yourself. Using my business travel service gives you the peace of mind that every detail is taken care of and you will arrive at your destination calmly, on time and ready to work.

Maldives March 2016

21 June 2016

In February 2016, and with a lot of excitement, we embarked on our first winter holiday. From a cold and cloudy Birmingham, we flew to Cinnamon Dhonveli in the Maldives via Dubai. The flight time from Birmingham to Dubai is seven hours, and we waited a further three hours in Dubai for our connecting flight to Male. However, by the time we had disembarked, gone through security and walked to our departure gate, the time had flown by. After a four hour night flight from Dubai to Male, we arrived at around 7.30am local time. As we walked across the tarmac wearing the same clothes we had left the UK in, the heat and humidity hit us - even at such an early time of day! After some time, we cleared immigration and eagerly awaited our suitcases which arrived within a reasonable time. After clearing customs, we walked into the main arrivals hall which could be best described as a Maldivian Piccadilly Circus! We found our travel representative who directed us to a transfer waiting area. As our resort was approximately 10 miles from Male, our transfer would be via speedboat from the waterside boat taxi rank. If you are being transferred by sea plane, you travel in a small bus from the airport terminal to the sea plane terminal (10 minute journey). Our transfer boat arrived and we embarked, leaving our suitcases on the quayside for the crew to load onto the boat. The boat ride was a bit on the choppy side, but it wasn’t too uncomfortable. Both my husband and I are both unhappy mariners but neither of us felt seasick. I would recommend staying close to the back of the boat for a more comfortable ride. A poor couple who boarded the boat last, sat right up front with the Captain and they appeared to have a rougher passage than us and we were only a few feet behind! Upon arrival at Cinnamon Dhonveli, you are greeted by a cool flannel and fresh juice at reception where you are given your room key and information on restaurants and island amenities. Cinnamon Dhonveli is part of the North Male Atoll islands. Not huge by any stretch, you can walk around the island in 15 minutes, but there are enough facilities to keep even the most active happy. There’s a full range of daily excursions – night fishing, swimming with turtles, dolphin safaris, as well as trips to the capital and island-hopping tours. What’s more, there’s a swimming pool, gym, tennis court, badminton court, beach volleyball, a diving centre (which also offers jet skiing, pedalo, water ski and paragliding) and a surf club! If you want to gently unwind, there is a spa offering relaxing massages and treatments. Otherwise, just sit back and relax on your room patio or on one of the many beachside loungers. There are a number of different standards of accommodation on Dhonveli, but one factor always remained the same – places were clean, tidy, airy and comfortable, and you are looked after very well. Our accommodation for the next 10 nights was an over water villa on the North West side of the island. Upon arrival, our room was not quite ready, so we were given another room and decided to have a scout around the island and have lunch. We were allocated a table in the Rehendi Restaurant but we could have visited any of the other two buffet style restaurants on the island. Each restaurant served food from around the world with daily lunchtime “specials” serving snack food. During our stay we sampled Indian, Maldivian, Mongolian, Chinese, Thai, Italian, British and German food. If you love your curry, you can eat this for breakfast, lunch and dinner! If you were still hungry or missed a meal, mid-morning and afternoon tea was available. We took advantage of afternoon tea on a couple of occasions, and there was always one hot item and a variety of sandwiches. Our room was spotless, the bed was comfortable and the bathroom was light, spacious and with a Jacuzzi bath! All of the villas are identical and have an outside decking area with steps down into the sea. It is advisable to bring beach shoes as the sea bed is quite rocky with broken coral (a result of the tsunami in 2004). This island is a snorkelling paradise. Within a few metres of our villa, we swam towards a vast array of fish. Dolphins had been spotted early one morning, plus a few small sharks and even a couple of manta rays. We spent most mornings on our villa decking and most afternoons on the beach, swimming and snorkelling. The sea was shallow for a few metres until you reached a deep patch (approx. 20m) after which the water was a couple of metres in depth. The further you went out, the better the view of the fish, so it was well worth the effort. The nightlife was good with something happening every night; live music to suit all tastes, from rock and roll to jazz, and a weekly beach party serving cocktails (small charge). If you’re not a night owl, you can retire to your room without being disturbed. After dinner, you would find fresh towels and your bed would be turned down, ready for you to retire. After dinner, the lit up restaurant decking area often allowed us to see a shark or manta ray and assorted tropical fish, swimming by on their “evening strolls”! The view of the star-filled sky will stay with us for the rest of our lives – we could see stars not visible at home. We went on a three hour snorkelling trip with turtles, travelling to a coral reef just off Makundoo Island (approx. 40 mins by speed boat each way). As our group were not strong swimmers, our crew ensured we were safe; life-rings were always available. On the return journey, we had a short stop on a desert island where we spotted a large manta ray. It was an unexpected treat that made our day. If you stay on Makundoo, you can also go by boat and have a meal. Before we knew it, our 10 days in paradise was over and it was time to move on. With a water taxi ride back to Male, we started our return home via Dubai for two nights.

Dubai Stopover

21 June 2016

After a four hour flight from Male to Dubai, we landed around 2.30pm. We were both struck by the vastness of the Emirates airport terminal. Our stand was near the end of the terminal so after a good 15 minute walk, including several powered walkways, we arrived at immigration and baggage reclaim – another vast area. Thankfully, the immigration process was quick and we were soon at the carousel collecting our luggage. Leaving the baggage reclaim and walking through customs was remarkably stress free. Met immediately by our travel representative, we were directed to a waiting car which took us to the Hilton Dubai Jumeirah resort (approx. 35 minutes away). In Dubai, Friday is a weekend day and it was Thursday afternoon, so traffic was heavier than normal. Emirates citizens tend to meet up on a Thursday night with friends or family. We checked into our hotel and decided to view the facilities and the beach. What really struck us having come from the heat and humidity of the Maldives was the difference in air temperature. It was still a comfortable 24 degrees but it felt a lot cooler. The Hilton is situated right on the edge of the beach with rows and rows of loungers available: enough for the entire hotel should everyone decide to descend onto the beach. When we visited (March 2016), there were building works next door to the hotel as well as out to sea where a new resort is in the process of being constructed. After retreating to the Wavebreaker beachside bar, we enjoyed a couple of drinks and soaked up the atmosphere of our new vista. Dubai is becoming a party destination, but make sure you take plenty of spending money – a large beer and a medium glass of wine came to nearly £20 (March 2016 exchange rates). As we were staying on a half board basis, the first evening we decided to eat in the buffet style Oceana restaurant. Each night there is a different theme and Thursday was Steak Night. You could eat as much steak as you could manage, cooked right in front of you to your liking. The range of dishes was absolutely amazing – even the fussiest eater would have been spoilt for choice! After a long day travelling, we decided we would retire for the evening in preparation for the following day’s exploration of Dubai. We awoke early and after a good breakfast at Oceana, we headed for Dubai using the metro. This relatively new transport system is all over ground on a raised platform. After a 15 minute walk from our hotel to the nearest station at Jumeirah Lakes Towers, we travelled fairly cheaply down to Burj Khalifa Metro station via Mall of the Emirates. Our first impression of the Mall of the Emirates was that whilst you were quite clearly not in a shopping centre in the UK, it had the same feel. Many chains present in the UK have a store in malls within the city. One highlight was Ski Dubai – seeing people with hats, scarves and thick coats, when the outside temperature was in the region of 30 degrees, was quite surreal. After numerous shops, we made our way to the Dubai Mall ready for our trip to the top of the Burj Khalifa (well, the 124th floor anyway). After a snack at the food court, we took a look at the Dubai fountains – a 30 acre man-made lake which has the famous dancing fountains and our first proper close up view of the Burj Khalifa. The lake is surrounded by cafés and restaurants as well as the Souk Al Bahar, which we did not visit due to being short of time. It is possible to witness two sunsets in a matter of minutes, so we purposely booked a sunset visit to the Burj Khalifa. Please be warned - with security and interest in visiting this building you must allow plenty of time before your allotted visiting slot. I would also recommend upgrading to a “queue buster” ticket to save time on going up and down the tower minimising any delay. After a staggeringly short elevator ride (approx. 70 seconds from the ground to the 124th floor), you are greeted by wondrous, breath-taking views out to sea. The tour allows you to walk all the way round the tower to get a true bird’s eye view of Dubai and the surrounding area. Despite the impressive view, you are still quite a way from the very top of the tower and can upgrade to ascend a further 23 floors (additional charge). After our descent of the tower, we headed home via the fountains to watch one of the regular evening shows. Rather fittingly, the song was “Time to say goodbye” - a perfect end to a perfect holiday!


21 July 2013

My husband and I have recently returned from our 8th visit to Skala, Kefalonia. This Island is set in the Ionian Sea, between Zante to the South West, the small Island of Ithaka to the East and Lefkas to the North. We have always stayed in the village of Skala which is on the southern tip of the Island. The original village was destroyed by an earthquake in 1953 and in the past few years a number of villas have been built, boasting splendid views and most have infinity pools. The modern village of Skala is perfect for those looking for a quiet setting but at the same time some low-key night life. There are a number of travernas in the village – some on the beach which are lovely. The beach of Skala is a mixture of coarse sand and shale but do not let that put you off. There are lots of beaches within a short drive that could rival the Caribbean – they are simply stunning! A few must see places on the island are:- Argostoli – The Islands Capital, boasting a pleasant shopping area with designer boutique shops as well as a lovely harbour where you can watch the yachts and cruise ships sail by as you enjoy a coffee. The harbour is also a great place to go turtle spotting. Fiskardo – Located on the most northern tip of the Island is a pretty village with a lovely view of the neighbouring islands of Ithaka and Lefkas. A great place to visit and watch the world go by. For those seeking a deserted beach not accessible by car, hire a boat and guide to take you to one of the many in the area – some were actually used in the film ‘Captain Corelli’s Mandolin’. Assos – a beautiful little village roughly half way between Fiskardo and Argostoli. It is well worth a visit and a perfect place to go for a swim and cool down! Myrtos Beach – The most famous and arguably the prettiest on the Island. Again used in the feature film it has a lovely beach taverna to visit after a swim in the azure blue sea. Castle of St Gerassimos – This castle is a lovely vantage point to have a really good look at the central part of the Island. Entrance is free but you are best to check which days it is open. Visit the Castle taverna at the entrance for coffee and cake - it is out of this world! Mount Ainos – It is hard not to spot the mountain as you arrive. In recent years a road has been constructed to the top where you can take a 30 minute stroll through the forest of and sign the visitor’s book! Around half way up the mountain there is a pleasant picnic and play area. Other resorts to stay on the Island include Lassi for those who are looking for a real 24/7 party atmosphere but without the 18 to 30’s, Lourdas and Katelios for those who crave sandy beaches and a laid back low key setting. If you need any more information please let me know and I will be happy to put a complete package together.

Bowness on Windermere

27 June 2013

My husband and I decided to go to Bowness-in-Windermere for the late Bank Holiday in May. We booked ourselves into the Rum Doodle guest house for 2 nights which I can highly recommend. As we are keen motorcyclists and the weather was good we decided that we would travel by motorbike, I sit on the back and the views I got were fantastic as we travelled. We enjoyed a lovely ride across the moors. At the very top the views were so clear you could make out the east coast some 50 or 60 miles away. We arrived for lunch in Holmfirth where for many years the TV series ‘Last of the Summer Wine’ was filmed. We arrived at the Rum Doodle around 5pm. Upon arrival our host Gregor, directed us to the reserved parking space which would be ours in the car park for the duration of our stay. To make space for us he had put his own car on the road which was a very welcomed gesture. We were shown to our room which had only just been re-decorated. It was big and airy. As we were in the eaves of the roof we had 2 velux windows on either roof pitch which allowed a pleasant draft as motorcycling can at times during the summer get very hot! Our room had a roll top bath in the corner of the room with a wash basin and toilet in a separate room. We awoke bright and early the following morning for our breakfast which was perfect. Upon setting out my husband informed me that it would be a day of 4 mountain passes. First was the Kirkstone which passed without event, then the Winlatter pass, where we stopped for a coffee break. This is a Forestry Commission site and great for bird watchers. We then got back on the road and after about an hour or so riding through the very different scenery of West Cumbria – including the Sellafield Nuclear sit, we reached the Hardnott pass that my Husband had always wanted to experience. To say that I was scared would be an understatement! We started our ascent through a small wood, through which the road became increasingly narrow and windy. Corner after corner came and went and most of which could only be done at no more than 5 to 10 miles per hour. With the weight of a pillion and a bike on a road surface that was marginally better than a cobbled road, was no easy feat. Once we had reached the summit, the equally difficult decent greeted us. The final pass of the day was over the Wrynose pass a few miles later which in comparison to the Hardnott was a lot easier. We arrived at our guest house during the middle of the afternoon and decided to go down to the town for a few afternoon drinks and an early evening meal. As the sun was out and it was quite warm went to one of the pubs we had discovered the previous evening. It has a fantastic beer garden so was ideal for such a lovely evening. For our evening meal we ate at Hyltons where you’ll find lovely traditional food. Afterwards, we enjoyed a walk along the lake edge. We found this quite tiring after our day so we took the sensible option of returning to our room for a cup of tea and a soak in the roll top bath - bliss! The following morning we awoke to grey skies and once we had enjoyed our breakfast and said our goodbyes to Gregor and all at Dum Doodle (including the “snag list” he had asked us to keep which was very short as everything was absolutely perfect) the heavens opened and it continued all the way to Kirkby Lonsdale. If the weather had been kinder we would have really liked to have re-visited this very nice market town for a look around the shops. We made good progress on our homeward journey, re-tracing our steps back to Skipton and then heading east to Harrogate where we stopped for tea – sadly not at Betties as the queue as ever was long! I’d love to chat to you about my trip and share all my top tips so just get in touch.

My customer stories

Sent by Mark and Paula Baxter

Just wanted to say a huge thank you for organising and sorting our holiday out. All the hotels were fantastic, in great proximity of the train stations and all very good ratings. Train journeys great all window seats and very relaxing. And we have survived a Ryanair flight! Some very happy memories and will for sure be returning to Italy just love the place, of course we will be contacting when we decide. Thank you again.

Sent by Dharmesh Tailor

Sally has been organising my holidays for the past 4 years. She is fantastic and ensures that everything is taken care off. I just book the holiday and Sally takes care of the rest. Gives me peace of mind and Sally has become a family friend. Thanks

Sent by Cheryl Willey

I met Sally at a networking event and immediately clicked with her and started chatting about a great holiday my husband and I wanted to take to California for my husband's 40th birthday. Sally's enthusiasm and knowledge was fantastic so we arranged a time to get together over lunch to go through my ideas more thoroughly. Sally made the process so easy and made me aware of so many things and huge benefits of booking with her and Travel Counsellors. Within a few days Sally came back to me with a draft itinerary and a selection of accommodations for us to choose from. We tweaked a couple of things and Sally was adamant that we tweaked every little detail to ensure that we got it just spot on, it didn't matter how many times we went back to her. She even managed to save us around £600 just by flying a day earlier! Nothing was too much trouble for her and the whole process was completely stress free and so easy. I can't recommend Sally highly enough - I doubt I'll ever book a holiday any other way now!

Sent by Susannah Bullock

Sally was incredibly helpful and informative when I was trying to organise a birthday trip for my husband to Paris with quite a specific budget. All of my questions were answered promptly and we were given detailed information, giving us complete confidence. Everything about it was brilliantly organised, right down to the private airport transfers. I would definitely approach Sally again to plan our next trip. Fantastic bespoke service, thank you so much!

Sent by Ross Lowe

Sally was terrific from start to finish - she made the whole business of booking my break an absolute breeze! She understood precisely the type of break I was after and sourced a terrific selection before booking it all for me. A great deal - and a great holiday to look forward to thanks to Sally. I will be in touch again to sort my next trip! Thanks Sally! X

Sent by Amanda Jefferies

I cannot thank Sally enough for all her efforts and the patience she has shown in arranging our summer holiday for us. It cannot have been easy bearing in mind the various requirements that we had and I would not hesitate to recommend her.

Sent by Ian Trembirth

When you go on holiday, you want it to be as stress-free as possible. When you're booking that holiday, it would be nice if that was just as stress free. Fortunately, asking Sally Willars to help organise our recent holiday in Orlando, the booking process became just that - stress-free. Sally patiently listened to our requirements and came up with a great package of flight / villa / car hire and theme park tickets, we were also helped with our travel insurance - a must if travelling to America. At each point Sally gave us the full details we needed, made changes if they were requested, told us why certain cheaper options on the Internet weren't the offer they seemed (Not noticing one airline charging extra for baggage was a bit embarrassing for us!) and all done in a friendly manner despite the seemingly never-ending questions we seemed to have for her. The holiday was amazing, Orlando is such a magical place made even more wonderful when you know you have nothing to worry about. The flights were as good as a 9-hour flight could be with the five children we were travelling with never being bored. The villa was superb being roomy enough that we felt comfortable to stay there during the day and not be on top of each other (not easy when there are eight of you) and the whole two weeks is something we will remember for an awful long time. Thank you Sally, looking forward to booking the next one!

Sent by Charlotte Wardley

Already recommended twice this week! Sally Willars is a super star: I am so happy with my booking and can't wait to go away. We took a holiday when I was a month pregnant, 18 months later we are only just booking our next holiday. This holiday means a lot to us. We are really ready for a nice break, coupled with the fact we were being rather particular with our new addition. Bless Sally she had her work cut out, we just wanted to make sure we got what we felt we needed. Sally worked very hard to get the right holiday for us, even to the extent to working around our day. We could only look at holidays together after the day was done, Sally was booking our holiday at 10pm. Thank you Sally, we love you!!

Sent by Freda Rowbotham

Thank you very much for arranging our holiday. We had a wonderful time, it was so good to have you plan the flight, taxi and accommodation for us. It was really good to know that you were always there to help also. Looking forward to our next booking with you.

Sent by Andy Peat

My wife and I wanted to book a week's holiday to Kefalonia in Greece, so we turned to Sally Willars at Travel Counsellors to organize the trip for us. The place we chose to stay was one that Sally has vast experience of, so that was a particular bonus to us with the booking. Sally promptly gave us some different options and some good advice regarding proximity to the town centre etc. We chose our option and the booking was made swiftly. We were even given a home-made hand-drawn map of the town showing the best places to eat. The holiday itself was superb in a great location and we had a great time. We would certainly like to go back one day too. I would have no hesitation in recommending Sally Willars for all your travel needs, taking the pain out of finding a holiday. We all spend too much time of our own trawling through various internet sites, not knowing what we are looking at, so it's a total no brainer that you would ask an experienced agent to do all that for you, plus giving you good recommendations at the same time. Sally truly does make it a personal service.

Sent by Janet Shapcott

I would like to thank Sally Willars of Travel Counsellors for the excellent holiday she arranged for our 8 night city break to St. Petersburg, Russia. Normally I spend hours trawling the internet for hotels and flights. With going to Russia I thought it would be best to use a travel expert. I'm so pleased we did, as Sally made everything so easy for us. From the information I provided Sally she suggested 5 appropriate hotels for us to pick from. Once picked she booked this and the flights. Sally also assisted us with the visas and other documentation for this. She dealt with everything quickly and efficiently, keeping us informed as things progressed. I would have no hesitation in using the services of Sally Willars of Travel Counsellors again and will certainly recommend her to friends and family.

Sent by Alison Mactavish

Sally is wonderful and provides a fantastic service. I Have already recommended her to my family and friends in Scotland, requested some business cards and have given all of them out, need to get some more for my friends here in Spain. Keep up the great work Sally and will be in touch again soon for my next lot of travels.

Sent by Karen Sheldon

As an Independent Financial Advisor I find I really need my holidays to ensure the stress levels are kept at bay. In fact I like to book my holidays as soon as I return from a previous holiday. We like to visit different locations and have to find a holiday that will suit not just myself and my husband but my two children also. I decided I would pass my holiday requirements to Sally Willars of Travel Counsellors. Sally was highly efficient and acted immediately sourcing possible options for me and despite my continuous change in demands never gave up to source the perfect holiday option for me. I look forward to my holiday booked for February 2014 and on return will certainly approach Sally to book my next destination.

Sent by Angela Tooley

A big thank you to Sally Willars of Travel Counsellors for helping me organise my husband's birthday treat. I always have the best intentions but normally run out of time to organise anything special, so this year I decided to put it in the hands of an expert. Sally took the time to understand my requirements and preferences and then went away and did all the time consuming research, coming back with a great short-list of destinations - all of which hit the spot. Importantly what I got was not just a list of hotels but also some suggestions as to what to expect in the area, things to do and importantly places to eat and drink. All I had to do was make the decision and turn up at the hotel. Thankfully my boys managed to keep the secret from Dad so the first he knew was when I told him to pack an overnight bag the night before. The weekend was perfect - somehow Sally even managed to book sunshine in October too! Thanks to Sally I now have enough brownie points to last me until Christmas and a very happy man. Sally offers a truly personal service and I would recommend her to anyone looking to organise that special weekend away in the UK or further afield.

Sent by Christine Govan

I have not had to book much in the way of business travel previously, and any flights I have managed to book myself directly. However, Sally Willars has made three business travel bookings for me recently, the third of which was a last-minute, challenging trip to Russia. Sally responded to my enquiry speedily, obtained various flight options for me, and the enquiry even included a complicated visa application, which she also assisted with expediently and willingly. She went the ‘extra mile’, personally delivering the tickets and she also arranged an internal train journey between two Russian cities. Owing to the last-minute nature of the booking, she also arranged for the train tickets to be sent directly to me by courier, as it was not possible to travel with e-tickets. To complete the booking, she even did the on-line checking-in for outbound and inbound flights. It seems to me that this is the kind of service (and better!) that one used to be able to expect from a travel agent prior to the days of internet booking. I recommend Sally Willars to you, as nothing appears to be too much trouble. She is very patient when it is necessary to keep referring back to her for revised itinerary. I would not hesitate to approach Sally in the future to assist me with any business travel arrangements which I cannot easily book myself.

Sent by Andy Peat

After deciding go away for my wife’s birthday, rather than having to trawl through various travel booking websites, we turned to Sally Willars, Travel Counsellor for her help. We gave Sally our criteria for our holiday and she promptly came back with options, with some good recommendations. We then could not decide on which option to go for and then changed our criteria. Sally obliged with no problem and gave us some further options to look at. We decided to change our criteria again, but Sally came back without a problem and booked the break we were looking for and the confirmation was received in a flash. After all her hard work in finding us a break, we even received a thank you card from her for the booking, which I think was a great touch. I would have no hesitation in recommending Sally Willars for all your travel needs, taking the pain out of finding a holiday. She truly does make it a personal service

Sent by Ian Trembirth

I wanted to write and thank Sally Willars and Travel Counsellors for finding us our perfect holiday. We needed somewhere warm, somewhere with a pool, somewhere close to a beach, somewhere in a nice quiet resort, somewhere with a kids club and somewhere that matched our budget. We wanted all this despite going away during the school summer holiday. Sally recommended a number of possibilities and when we had to change the dates slightly for family reasons, meaning some of the original resorts weren't available due to flights, Sally found us several more. In the end we chose the Dassia Chandris Hotel in Corfu which included all that we asked for. As well as booking our flights and hotels, Sally helped us with all our other queries contacting the hotel on our behalf on a couple of occasions and answering questions about the airline. We also needed to sort out travel insurance and last-minute parking at the airport, neither of which was an issue for Sally who arranged it all. Sally even e-mailed us on the day of departure to wish us a pleasant trip and gave us a mobile number she could be contacted on if there were any issues. The holiday went without any problems and we enjoyed a relaxing break in perfect surroundings. We are already arranging another trip with Sally and recommend anyone who is looking to go away for business or pleasure to talk to Sally and find exactly what they are looking for. We look forward to her helping us again next summer. Thank you Sally.

Sent by Nigel Jones

I asked Sally to help with a short stays and 2 games of golf for myself and a friend. I suggested some venues and after she had looked into these she suggested another venue with better accommodation and golf course. Sally could not have done more to help and advise me. Because of this she is now helping me with a short trip to Italy next year. I have no hesitation whatsoever in recommending Sally and the services she offers as a Travel Counsellor to other businesses or individuals I have relationships with now or in the future.

Sent by Edward Lisney

Thank you for all your help in sorting this out, you made the experience of booking a holiday and sorting everything out really straight forward. We all appreciated your attention; the additional luggage tags were very helpful. Thanks for all your help with everything. I'll definitely be in touch in the future.

Sent by David Goadby

It is with pleasure that I recommend Sally. I am very impressed with Sally's knowledge, professionalism and efficiency. Working from a brief set of holiday requirements for my wife and me, Sally responded rapidly with an interesting and varied range of travel itinerary's to choose from. Once the decision was made Sally expedited the holiday booking quickly and to our complete satisfaction. I have no hesitation in recommending Sally to anyone who would like all the hassle taken out of booking their holiday. Thank you for all your help.

Sent by How Chan Hoh

Our trip to the Maldives was brilliant and the resort even gave us a wonderful 3 course dinner for free. Sally has organised all my travel needs and also informed the hotel about the purpose of the travel. She has gone the extra mile for give to me an excellent service. I will highly recommended Sally to all my friends and family for any travel arrangements.

Sent by Helen Semple

Thank you Sally for providing a fantastic service for our booking. We have been provided with options and ultimately exactly what we were looking for at a very competitive price. The added piece of mind that Sally has given us that everything will run smoothly is priceless. We will be coming back to her for all our future travel requirements.