I truly believe I have the best job in the world: creating unforgettable memories for people on their holidays. For me, it’s all about being a small but meaningful part in the amazing memories my customers make with their loved ones. As a Travel Counsellor, my mission is to ensure every customer enjoys a trip of a lifetime, full of joy, adventure, and relaxation. I care deeply about every customer, and my aim is to provide exceptional, personalised service that goes above and beyond your expectations.
To make this happen, I take the time to ask thoughtful questions and truly get to know you, your passions, your travel dreams, the things that make you happiest. Whether you love lazy beach days, thrilling excursions, or magical moments in Florida’s theme parks, I’ll tailor every detail so your holiday is truly yours.
In the last year, I’ve also developed a real knack for group bookings, sports travel, large family getaways, magical Orlando holidays, and unforgettable cruise escapes. Whether you’re organising a special celebration with friends, cheering on your team abroad, bringing multiple generations together, setting sail on a Mediterranean or Caribbean adventure, or planning the ultimate Orlando experience, I’m here to smooth every step and make sure everyone feels included.
What I love most is sharing in your excitement and being woven into the stories you’ll share for years to come. From choosing the perfect side of the ship for sunrise views to streamlining airport logistics, I fret the details so you can savour every special moment.
Booking with me means you’re backed by the Travel Counsellor family: full financial protection and 24/7 support for total peace of mind.
No matter how big or complex your trip, my goal is to make planning effortless and enjoyable. If you’re ready for your next adventure, whether you need inspiration or already know your dream destination, I would be honoured to help you create unforgettable memories with your loved ones.
My customer stories
Sent by A L
Greenock 19/11/2025
We have now booked with Shona for the past 2 holidays now and I really don't see us going anywhere else, Shona is an absolute delight from start to finish, Shona takes care of everything and makes the whole booking experience stress free and all we do Is just look forward to our amazing family holiday, Shona also likes to go above and beyond. The small personal touches just make it extra special.
Sent by D E
Greenock 14/11/2025
Just used Shona for booking up a family holiday and she was brilliant. Gave us a few options and lots of information. Already in the early stages of booking a couples holiday next year as well.
Sent by G H
Greenock 12/11/2025
Shona organised my first trip to Gran Canaria, and her service has been absolutely top-notch! She’s the best, nothing slips past her and she doesn’t forget the wee details. Her communication is fantastic and makes everything so easy from start to finish. Couldn’t recommend her more!
Sent by R M
Prestwick 31/10/2025
Excellent customer service. Thank you.
Sent by J A
Inverkip 31/10/2025
I had the best experience with Shona. Booking a holiday has never been so much fun and so stress free. The advice regarding airports, transfers & best hotel v apartments for our family need was invaluable. I would highly recommend Shona and am planning to use her for my 2027 booking very soon. She was an absolute delight to deal with.
Sent by A M
Greenock 31/10/2025
Shona has provided the personal touch that is missing with most holiday companies these days. Great to deal with and nothing is a bother for her. Excellent service, will be recommending Shona to family and friends.
Sent by L G
Gourock 14/10/2025
Very helpful, answered all questions quickly and efficiently. Friendly and got us our dream holiday all booked. I know I can call on her with any additional questions whenever I need to. First class service.
Sent by E M
Greenock 18/09/2025
Shona has been absolutely brilliant to deal with. From the very first enquiry she was professional, friendly, and nothing was ever too much trouble. She really took the time to understand what I was looking for and made the whole process stress-free. I felt confident everything was in safe hands, and she went above and beyond to make sure everything was spot on. I wouldn’t hesitate to recommend Shona to anyone looking for an excellent travel agent – she’s a credit to her profession!
Sent by C O
Port Glasgow 18/09/2025
Booking a holiday with Shona couldn't be easier and I would highly recommend her services. Everything is handled right down to the finer details of your holiday package (even correcting your spelling mistakes) and is always just a quick message away. A smooth and quick process from start to finish and I will definitely be using again for all future holidays. You don't need Jet2 when you've got a Shona!
Sent by S B
Port Glasgow 15/09/2025
Shona has been absolutely fantastic throughout our travel planning experience. She's show incredible patience and flexibility as our requirements changed and has been available to answer our questions at all hours - truly going above and beyond. We've just booked our trip to Florida for 2026 and Shona provided a wide range of tailored options to suit our needs perfectly. As first time visitors to Florida, we initially found the process overwhelming, but she's handling every detail with care and precision. What's most reassuring is knowing that Shona remains available for any queries we may have between now and our departure. Her responses are always prompt and helpful, making the entire experience smooth. We couldn't be happier with the service - truly fantastic!
Sent by C M
Greenock 11/09/2025
This was the 1st time using Travel Counsellors namely Shona and I will most definitely be using her again. We had a very specific request for 3 adults (one being 20) for a 7 day cruise and 3 day stay. We wanted to add on drinks packages for the 3 adults but little did we know that in the places we wanted to visit and the cruise line we wanted to book with, an adult is classed as 21. So Shona done everything she could to get to the bottom of the query and we are extremely happy with the results. Shona always kept me up to date with what was happening so we didn’t think she had forgotten about us. And we can not wait for our 2027 holiday to come around.
Sent by M McKay
Greenock 09/09/2025
Second time we have handed our holiday booking over to Shona. She is a joy to work with and always responds to our questions and requests readily and professionally. I have already recommended her to friends and family. Don’t know why we didn’t do this years ago. Thanks Shona
Sent by A J
Glasgow 03/09/2025
Huge shoutout to Shona. We were recommended to her by a friend who said she knows everything about cruises – and wow, they weren’t wrong! Being our first ever cruise we had no idea where to start, but Shona made the whole process so simple and stress-free. We also decided to kick off our honeymoon in Orlando, and luckily Shona is a total Disney & Universal expert – honestly made planning it an absolute dream. If you’re thinking about booking a holiday (big or small), I couldn’t recommend Shona enough. She’ll guide you every step of the way and give you so much peace of mind.
Sent by L M
Greenock 08/08/2025
Our travel counsellor Shona Darroch was amazing and made booking our big family holiday smooth and stress free! I would highly recommend booking with her!
Sent by M J
Kilmacolm 04/08/2025
Fantastic experience with Shona sourcing our next holiday. It was certainly the quickest, easiest and least stressful experience I’ve ever had booking a holiday - Shona quickly grasped what we were looking for and presented several excellent options. She was very flexible in looking at alternatives and found us a fantastic deal. No more endless searching for me - I’ll just go straight to Shona in future!!
Sent by M C
Inverkip 31/07/2025
Shona was very patient with us when we changed our destination several times as we had no idea where we wanted to go. Once we settled on a destination she was very informative of hotels and flights. Can’t wait to go on holiday and book somewhere for next year with Shona
Sent by A J
Greenock 19/06/2025
Very Helpful and kept us informed and updated.
Sent by I D
Gourock 19/06/2025
Shona makes dreams come true!
We had an idea in mind what we thought we wanted for our honeymoon/ 18th/ 40th celebrations. However after speaking with Shona Darroch Travel counsellor we got so much more than we could ever have imagined. She sat with us and took on board everything we were looking for, she was patient and on hand for all questions we had. She stuck to our budget and managed to book us the cruise of a lifetime. We can’t thank her enough and we look forward to booking more holidays with her soon x
Sent by M M
Greenock 28/05/2025
This is the first time we have used a travel counsellor to book our holiday and we have been delighted with Shona Darroch as our very own holiday organiser.
She has given us excellent advice and was always available (night and day!) to answer our many questions.
Shona is extremely professional and clearly passionate and enthusiastic about her job. She provided us with a variety of options to look at throughout the booking process.
The app provides excellent trip information and was so easy to use.
We will certainly come back to Shona to book for our next holiday as she made the whole experience a pleasant one.
Many thanks
Sent by T G
Greenock 14/05/2025
Shona went above and beyond to ensure my hubbie and I got the perfect holiday that tick all of the boxes on our wish list. She has such high energy and professionalism and even while on holidays herself ensured we had all the info we needed. Thankyou Shona
Sent by C J
Port Glasgow 08/05/2025
Shona was professional and efficient. She made the process stress free. Gave us peace of mind knowing she’s always there with any questions or concerns. Would highly recommend. Thanks so much Shona.
Sent by S B
Greenock 27/04/2025
Great service from Shona! Nothing was a hassle and Shona was always friendly and professional!
Sent by D H
Greenock 03/04/2025
Shona was amazing when it came to booking our girls holiday to Mexico, one of our friends is travelling from America and Shona helped us choose the best hotel to tick all the boxes we needed for our trip.
Sent by J M
Greenock 31/03/2025
My first time booking a holiday this way and Shona was very professional will be using Shona again in the future. Great experience and no hassle. Thank you
Sent by P H
Inverkip 31/03/2025
We have just booked a long haul trip with Shona Darroch. So happy with the plans, Shona took time to find out what we wanted from our trip and looked at various options till we found exactly what we wanted. Would highly recommend.
Sent by C N
Greenock 27/03/2025
Shona was excellent and took care of everything. She was also able to get us a great price for our all-inclusive family holiday.
Sent by N L
Motherwell 04/03/2025
Shona is just wonderful. She helped me find the most amazing holiday for my husband and I to celebrate our 10 year wedding anniversary. I was really indecisive and Shona really helped guide me towards my perfect holiday. I could not be happier and I would highly recommend Shona for anyone looking to find their perfect holiday.
Sent by J G
Edinburgh 04/03/2025
We had a great experience booking with Shona Darroch. She helped us narrow down the right location for our group family holiday, taking into consideration the flight times that suited us best and finding a location that has something for everyone. Shona was patient with our requests and always quick to respond.
Sent by J S
Kilmarnock 27/02/2025
I would have rated higher if I could. Thank you Shona D. I’ve never used TC before but am so happy I found you! I have booked 3 holidays in my first year of retirement… 2 of which tick off my bucket list. Shona’s interest, professionalism and attention to detail could not have been questioned. She was able to manage my expectations realistically versus my budget with thoughtful options and alternatives to deliver the holiday packages I dreamed of… and all with a sunny personality… and… having never met you, that is no mean feat! I can’t thank you enough xxx
Sent by C W
Aberdeen 11/02/2025
Shona is brilliant! Shona listened to the kind of holiday we like and came up with various options all of which were spot on. The communications are excellent Shona is on hand to answer questions. I highly recommend Shona and Travel Counsellors!
Sent by M O
Elderslie 10/02/2025
Shona was fabulous, she helped us book an amazing trip this summer. We went back and forward several times and she was very helpful and patient with our requests. I would highly recommend her services.
Sent by S L
Greenock 03/02/2025
Shona has been absolutely amazing and helped me & my partner book the trip we had always wanted to do. She got us exactly what we wanted and so much included in the price also. Nothing was too much trouble. We will be using her from now on for any trips we book. Roll on March! Thank you so much x
Sent by G M
Gourock 29/01/2025
Shona has been amazing! Over the past few weeks she has organised and booked our dream holiday to Orlando. Her knowledge of the area, the parks, things to do is priceless. She has taken the stress out of booking a once in a lifetime holiday. Thank you ??
Sent by E N
Glasgow 12/01/2025
Shona was brilliant! ??????????
She helped us find and book our dream family holiday. Shona really listened to us and provided great ideas for places to stay and fun activities, to make the trip extra special !
Shona made the whole process really easy. Her travel experience and wonderful ideas got us a holiday we would have never found on our own.
Thank you Shona, we’re looking forward to booking our next holiday with you !
Sent by L M
Greenock 10/01/2025
Shona booked my lovely summer holiday to Crete. I'm sure this will be the first of many holidays she will book for me. xx
Sent by W M
Virginia, US 09/01/2025
Shona helped book a group of 4 of us on an upcoming AMA Waterways cruise to the Netherlands. With her cruise training, she was as able to answer all of our questions and concerns. She also made it so easy to pay via the app. I’m relaxed knowing we’re in good hands, and have someone managing this vacation for me. I will definitely use Shona again when I plan another trip!
Sent by A L
Greenock 21/11/2024
We contacted Shona to help us book our family holiday next year, she was amazing from start to finish, we had a place in mind and Shona then did all the work for us, so happy with our booking , Hassel free for us which is great and would definitely be booking our next holiday with Shona , highly recommended 5*
Sent by L L
Greenock 17/11/2024
Just like to say a big thank you Shona for booking my holiday for next year. First class service from start to finish . Would highly recommend x
Sent by J K
Greenock 05/11/2024
Shona was very helpful in getting me my first holiday in mainland Spain and she was always at the end of the phone if I worried about anything. She was a great help and I would recommend her to anyone
Sent by S B
Prestwick 28/10/2024
Congratulations Shona Darroch on making this bold and ambitious leap to your new career.
Your passion, professionalism and enthusiasm shone through in our communications and meetings this week.
With your support we identified and booked a festive break to California.
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My Blog
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
At the end of last month, my husband and I escaped to the beautiful resort of San Agustín in Gran Canaria, and it was exactly the recharge I needed. Tucked away on the island’s south coast, San Agustín offers a slightly quieter vibe than its lively neighbour Playa del Inglés, perfect for those looking for sunshine, sea views, and a slower pace of life. From its soft, dark golden sands to the gentl
Our journey began with two delightful nights in the elegant city of Bordeaux, the heart of one of the world’s most renowned wine regions. Often referred to as “La Belle Endormie” (The Sleeping Beauty), Bordeaux is a UNESCO World Heritage Site, known for its grand 18th-century architecture, charming boulevards, and excellent food and wine. Home to over 7,000 châteaux, the city set the perfect scene
As a travel expert, I’ve always been fascinated by the evolution of cruising. Having recently attended the CLIA River Cruise Conference in Budapest and then embarked on a stunning voyage from Budapest to Vienna, I’ve seen firsthand why river cruising is capturing the hearts of people worldwide.
For many, cruising has long been synonymous with vast ocean liners, exotic ports, and luxurious onboard
Launching my own travel business has been an adventure all its own, one that I never could have fully anticipated. The past few weeks have been a whirlwind of emotions, from exhilaration at securing my very first bookings to moments of doubt as I navigate the big transition from the corporate world to being self-employed.
In these first few weeks, I’ve had the pleasure of planning trips to some i
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:
