I started working in travel back in 1987 when I left college and joined Travel Counsellors in May 2003 to run my own franchise. I have sold everything from tailor-made holidays, cruises, flights and UK breaks to short haul packages. The Travel Counsellors concept provides a friendly and hassle free way of making your travel arrangements from the comfort of your own home or office. As I work from home I am available at hours that suit you and whilst I may not work 24-7 (after all I need some down time too), I am available for my customers when they need me.
I love knowing that I have been part of making happy holiday memories! I am extremely lucky that I have the best job in the world! My regular customers know how much I love this job and despite the challenges of Covid-19 I wouldn't want to do any other job. I get to travel around the world every day. Some days that may be close to home but on others I can find myself travelling to Dubai, the USA and then off to Australia! It all depends on where my clients take me!
I don't advertise, as my regular customers do a great job in referring me to their friends and family and my repeat business is over 70%. Many of my customers have become friends and I feel as if I am on their holiday as they keep in touch sending holiday snaps! I have booked some families for such a long time now that I have booked the next 2 generations which really does make my job so personal.
You are guaranteed a personal, honest and friendly service! By dealing with me you are also guaranteed to get through to me directly rather than someone anonymous in a call centre. I can’t be compared to online travel providers because I am a person offering a personal service! I am self-employed and finding the right holiday for you is important to me not only because it’s your holiday and it must be right but I want you to come back time and time again!
Please do not hesitate to contact me with any requests you may have. You can either email, WhatsApp on my business number or call me.
Contact Me
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:
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My customer stories
Sent by Ian & Jo Higgins
Horsham 07/04/2025
Simone is super knowledgeable with the itinerary options and great at adapting to alterations in the quote process. Communication very efficient! Cant wait for our trip with the family. Not the first time Joanne and I have used Simone and wont be the last.
Sent by Lally Dutt
London 12/03/2025
Simone is always great to deal with - we've known her for years and she's come up with fantastic ideas and options every single time. Thank you!
Sent by Sara Nimmo
Pinoso, Spain 12/03/2025
I have used Simone for all my holiday bookings for over 10 years. Her professionalism is great and I will continue to use and recommend her.
Sent by Joanne Cachia
Marsaskala, Malta 12/03/2025
The score given , reflects that way Simone Taylor is taking care of us . She went out of her way, even after office hours to secure a perfect package for us . She was patient in tailoring our needs and very responsive any every time of day . Excellent super professional work.
Sent by Robert Dimmick
Kenley 12/03/2025
Simone is efficient and good fun.
Sent by Lisa Schultze
Dunmow 12/03/2025
I have booked my travels with Simone Taylor-Gray over many years. Superb. Peace of mind always. When I lost my partner and had a holiday booked, she sorted everything out. Thank You Simone
Sent by Janice Brown
Cambridge 12/03/2025
Simone is super efficient, professional and I’m pretty sure she is a mind reader. She comes up with the perfect trip when I have given her the vaguest of ideas about where we want to go with an added list of curve ball “must haves” . Every detail is covered by her, absolutely brilliant service.
Sent by Miss Hilaire
London 19/02/2025
I have always received excellent customer service from Simone Taylor-Gray and will continue to consult her on holiday destinations, hotel options and bookings in the future. Simone provides a great personal service which has yet to be equalled by other travel companies I have used in the past. Many thanks
Sent by Joanne Dingvean
Sutton 18/02/2025
Simone has always been a great help in looking for a holiday which I hate doing . She gives us a choice and is always helpful.
Sent by Justin Grant
London 18/02/2025
Simone is my sister, so I have always supported her in what she does. I know she truly enjoys her work, and reading her reviews speaks volumes about her dedication. All my friends whom I’ve recommended to her—and who have then gone on to book—have always commented on the wonderful service she provides, as well as the thoughtful personal touches that make the experience even more special. Her attention to detail and genuine care for her clients and even myself, truly set her apart.
Sent by Karen Bourhill-Calvert
Southport 18/02/2025
Knowledgeable and efficient. Always puts the client first. Would not trust anyone else with my travel arrangements.
Sent by Ramona Portelli
Malta 18/02/2025
It was my first time using this agency and they really took care of us. My daughter is still to travel but every query we had, they were always there and went with our pace, especially with procedures that were new to us. I am really grateful and I highly recommend.
Sent by Joslyn Fernandes
London 18/02/2025
As always Simone, was very helpful and quick in coming up with options for my recent request with her !
Sent by Molly Calvert
Southport 18/02/2025
Simone Taylor-Gray was very helpful with assisting me in booking my holiday, especially when helping me with the visa.
Sent by John McGrath
Hornchurch 05/02/2025
Cannot fault the service. Second to none. Been using Travel Counsellors for best part of 20 years, would not consider going anywhere else. Simone is brilliant, and has never let us down. She deserves all the credit.
Sent by Julian Biggerstaff
Seaham 05/02/2025
Simone as ever is excellent at her job and always provides good advice when looking at different holiday options.
Sent by Matthew Biggerstaff
Seaham 05/02/2025
Simone was extremely helpful with finding the best option for us for our holiday. She was able to quickly answer any questions we had, and made the experience very quick and easy.
Sent by Laura Woodrofe
London 05/02/2025
Simone was so patient with me when I kept changing my mind over price and dates. She found a fabulous holiday for myself and my aunt. Thank you!
Sent by Helen Jackson
Windsor 05/02/2025
Simone has been organising holiday for me and my family for over 25 years. I have recommended her to many friends and will continue to do so. She always delivers and you cannot beat that personal touch.
Sent by Derrick Gooden
Cardiff 01/11/2024
We have been using Simone for years because she is fantastic at what she does. She takes the hassle out of planning my holidays. Everything about the service is seamless. All I have to do is tell her when, where, what i want to do when there and my budget. Her extensive knowledge and professional connections do the rest. On arrival until departure, the experience to just what I need. Effortless!
Sent by Rod Reeken
Devon 30/10/2024
Simone, always acts quickly and finds the best deals. Great personality for the job!
Sent by Jes Sacco
Malta 30/10/2024
Very helpful and well knowledgeable staff. Keep it up we will be coming for more.
Sent by Steve Smith
Woodbridge 30/10/2024
First class service and communication every time from Simone.
Sent by Sue Noonan
Bromley 30/10/2024
Simone always delivers the holiday that I want within budget, is always on hand to answer queries no matter how small. She is very friendly & approachable always.
Sent by Janet Quick
Liverpool 30/10/2024
Amazing personal service! Tailored to what you want. Simone is the best.
Sent by Julie Durrans
Wolverton 30/10/2024
Because she is the most awesome of the awesomest!
Sent by Rowland Cross
Wolverhampton 30/10/2024
After many years Simone is still the best!!!
Sent by David Cusick
London 30/10/2024
Simone is always a 10.
Sent by Gwen Berry
Newbury 30/10/2024
As always, Simone provided a prompt and efficient service in the organising or the trip, including numerous changes I requested. And it made things very easy having the pack sent to me.
Sent by Sharon Campbell
BISHOP'S STORTFORD 30/10/2024
Very professional and helpful making the booking experience pain free.
Sent by Steve Smith
Ipswich 17/07/2024
First class service by TC Simone Taylor-Gray
My wife and I have just enjoyed a cruise of the Baltic arranged by Travel Counsellor Simone Taylor-Gray. Simone has arranged all of our long haul holidays and cruises for over 20 years. We know through experience how professional she is and passionate about getting what we want from a holiday down to the smallest details - it really is most re-assuring. She is always available to consult - not just in office hours - responding to messages very quickly. Her advice and experience, knowledge of the industry is extensive and she has been able to answer questions or queries quicker than we could by trying other routes. We thoroughly recommend Simone - not only is she very professional - she is so easy to deal with, a great communicator and a bubbly character as well - we really look forward to contacting her knowing that the service we got all those years ago when we first contacted her is just as good if not better now. I do check out other travel agents now and again but always come back to Simone.
Sent by Jill Middleton
London 05/07/2024
I try to recommend Simone whenever I can. She has never let me down yet and I’ve booked once or twice a year for years and years now. Would never dream of going anywhere else. She goes the extra mile every time.
Sent by Steve Dove
Norwich 05/07/2024
Simone is fantastic and does everything she can to find & arrange you the perfect trip based on your requirements. Can’t recommend her highly enough!
Sent by Kevin Seal
Penarth 05/07/2024
If there was 11 it would be.
Sent by Lisa Fincken
Leamington Spa 28/05/2024
Amazing service, always helpful with lots of advice & going above & beyond to be accommodating.
Sent by Grace McCulloch
Kilmarnock 28/05/2024
First class service. Simone made everything easy for me travelling on my own she was extremely helpful. She went the extra mile to help me. I would always use Travel Counsellors.
Sent by Fiona Anderson
Edinburgh 28/05/2024
Simone was brilliant. We’d asked for self catering options for Majorca and Ibiza and she also gave us some options for Menorca - which we ended up choosing. She gave us options for the duration of the trip too - which was excellent. We’ve ended up with a great holiday - which was cheaper than I’d found on line - with a better quality of accommodation. Cannot wait to go. We’ve already recommended Simone to friends and family and wouldn’t hesitate to do so again. Every trip we’ve booked with her has been better than the last.
Sent by Philip Taylorson
Buckhurst Hill 28/05/2024
So far it's been calm , stress free and very helpful service
Sent by Janet Cassford
Buckhurst Hill 28/05/2024
I have already recommended your service to family and friends!
Sent by Helen Jackson
Windsor 28/05/2024
As usual Simone was quick to find 4 options within our budget offering personal experience where appropriate. She established all our wishes before the search and she delivered on all of them
Sent by Greg & Margaret Fahey
Brisbane, Australia 28/05/2024
We have used Simone on a number of occasions and have always found her to be helpful and professional in her dealings.
Sent by Mark Beaumont
London 28/05/2024
Very happy with Simone's service in arranging our trip to Japan , if the trip goes as smoothly as the organisation we will be very happy.
Sent by Lisa Schultze
Dunmow 28/05/2024
Superb Service and more. I wouldn’t book a holiday without Simone Taylor-Gray. Having booked for many years with her and needing help when my partner died, I didn’t have any stress or problems having to cancel our travels. Complete peace of mind. Forever grateful .
Sent by Louise Green
Rugeley 28/05/2024
Friendly service and very professional .
Sent by John McGrath
Hornchurch 04/03/2024
Been using travel Counsellors for several years. Simone is the best. Nothing is too much trouble. She goes the extra mile to ensure that your holiday goes smoothly. Love her to bits
Sent by David Cox
Woodbridge, Suffolk 26/02/2024
Simone is what you’d hope for in a travel counsellor. Helpful, friendly and cheerful, whilst efficiently, and effectively getting a complex itinerary together that is tailored to your wishes. Thank you Simone.
Sent by Janice Brown
Cambridge 26/02/2024
Simone has been fantastic, she has taken the time to understand our likes and dislikes giving us great advice ,fast , professional and friendly service. Thank you
Sent by Julian Biggerstaff
Durham 24/02/2024
Simone’s infinite patience, and knowledge of the Travel Industry knows no bounds. She has again excelled herself in finding us a bespoke summer holiday this year to celebrate our special anniversary. As ever nothing appears to phase her, and her customer care is second to none. We have become regular clients of hers and would not hesitate in recommending Simone to anybody.
Sent by Peter Terry
Hoddesdon, Herts 24/02/2024
Simone is a Travel Counsellor of infinite patience. No matter what we throw at her, she always comes up trumps. This year, as two families, we didn’t really know where we wanted to go, or what we wanted to do. We each had a vague idea , but no firm intent. After presenting us with numerous options we finally made our minds up. Then came the minor changes and additions. As always Simone delivered with humour, professionalism and patience. There is a reason we come back to her year after year and that is her unfailing ability to deliver. I would highly recommend her to anybody who wants a consummate professional to meet their holiday needs .
Sent by Mandy O'Mahoney
Southsea 05/02/2024
Having a knowledgeable professional feel like a friend is a truly unique experience.
Sent by Joanne Kemp
Chelmsford 05/02/2024
We always recommend Simone to our friends as she does make everything so easy to book and we can pay off the balance straight from the TC app.
Sent by Vesna Gray
Dallas 31/01/2024
The most efficient service we have ever received! Simone went above and beyond booking our trip. Her attention to detail was outstanding .
Sent by Julie Durrans
Milton Keyness 31/01/2024
Simone absolutely went above and beyond for me with this booking! Thank you superstar!
Sent by Kylie Roberts
London 31/01/2024
Simone is the best.
Sent by Robert Dimmick
London 07/12/2023
Simone was excellent and listened to what we were looking for with our budget. She went the extra mile for us just by listening and adding an extra onto the itinerary without incurring additional costs. Simone was resourceful, patient and good humoured. It was a pleasure booking with her!
Sent by Jill Middleton
London 02/11/2023
Simone is the best. She has never let us down and thoroughly trust her with our precious holidays. Thank you
Sent by Jes Sacco
Malta 02/11/2023
Simone, we thank you for the professional way you handled our booking and all the advice you gave us to finally decide on the forthcoming holiday. Looking forward to being in touch again.
Sent by Teresa Jenkin
London 02/11/2023
Bespoke, attentive and really knowing what you're asking for makes it an exceptional service.
