Based in St Helens

Sue Pattenden

It's Nice To Meet You

I provide a highly personal travel service with exceptional attention to detail from start to finish, tailor-making holidays to suit each customer. Travel Counsellors is a world leading, independent company offering 100% financial protection, 24/7 care whilst you are travelling and technology that provides personalised information about all of your bookings in real time on your app.

As I work from home, I can speak to my customers at a time that suits you, even if it is outside normal working hours.

What do you find most stressful about booking your holidays? Let me take away the stress and help you make wonderful memories with your family and friends. I start by learning about you, your family and what your preferences are when it comes to travel experiences, to ensure you get the best value for your money and a perfect holiday. When you are ready to book, I make all of the arrangements for you - all the bookings with airlines, hotels and experiences in your destination.

That's part of the value that I create for you.

It might cost a little bit more, but I'll provide you with a better travel experience than you can find on your own, and I'll get you the best experience for the money you invest. I will be here to proactively support you the whole way.


Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

Find me on social

My Videos

TCExperience Africa


A beautiful insight from a fellow TC with some inspiration, its as if you are sat in the back of the truck isnt it!

TC Experience - Cook Islands


Enjoy this beautiful video taken by a fellow Travel Counsellor from their visit to the amazing Cook Islands.

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Is travel insurance really necessary

02 April 2019

If you’re planning a holiday and the unexpected happens, travel insurance cover could protect you from hefty costs and medical bills. No-one wants to be thinking of accidents or incidents while they’re on holiday, but if the worst does happen, the right policy can be indispensable. My own personal experience has recently highlighted how important travel insurance can be, my sister was recently on a trip to the USA when, unfortunately, she had a stroke. Thankfully she had insurance and most important of all had declared all her pre-existing conditions. Had she not had either insurance or declared her conditions there would be no cover for her and we would be facing a bill of over £200,000. Unthinkable! Here are 5 reasons why you should be covered for your holiday, whether it be a staycation or further afield. 1. Cancellation With the best will in the world, circumstances can upset your holiday plans before you even leave for your trip. Falling ill, being prevented from leaving due to unforeseen work circumstances, being posted abroad or even a death in the family can stop your break in its tracks. By ensuring you have a travel insurance policy from the time you book your holiday you will be covered for cancellation for a range of reasons. You may have lost your trip, but you won’t lose your money through no fault of your own. 2. Medical Enjoying your time away, when you have an accident or fall ill and need medical attention. Whilst an EHIC card is useful in Europe, you are still going to require additional assistance and you may have problems securing medical treatment at doctors and hospitals across the world. With a reputable insurance policy, bills for medicines, hospital stays and even being returned to the UK will be covered by your insurer. An air ambulance can cost over £20,000 to bring you home, so it is easy to see how important this cover can be. 3. Lost documents It is bad enough losing your passport or tickets, but to then be hit with bills to obtain a replacement document while you’re abroad really does add insult to injury. 4. Possessions, baggage and money If your bag gets stolen or is lost and you lose your clothes and other possessions, then this cover will make life easier. Travel insurance policies can include cover to enable you to replace items either while you are away or when you return to the UK. Losing cash if you are robbed or have your room broken into will be covered by many policies. 5. Peace of mind The real reason for ensuring you buy a policy that covers your travel needs. You can then relax and enjoy your break.

Universal Orlando

28 June 2018

For all those thrill seekers and adrenaline junkies out there, Universal Orlando is the place for you. There are three amazing parks to choose from - Universal Studios, Universal Islands of Adventure and Volcano Bay waterpark. Universal Studios Harry Potter fans will love Diagon Alley, , Escape from Gringotts ride and Hogwarts express - the fabulous train ride that takes you over to Islands of Adventure. They have lots of little amazing shops where you can buy wands, Harry Potter costumes and souvenirs. Kids and adults will love it. You can buy Butterbeer and all the weird and wonderful sweets featured in the movies. There are other rides to try including TRANSFORMERS: The Ride-3D (I really enjoyed this one, the special effects are amazing. Boys love it), Shrek 4-D, Hollywood Rip Ride Rockit™ (make sure you choose your music and then watch your video when you get off the ride. It's even better in the dark too), Despicable Me Minion Mayhem™ Revenge of the Mummy™ (fast and furious and very scary), Race Through New York Starring Jimmy Fallon™, Kang & Kodos’ Twirl ‘n’ Hurl, The Simpsons Ride™, MEN IN BLACK™ Alien Attack™ and Fast & Furious – Supercharged™ which is now open. And for the little thrill seekers there’s Animal Actors On Location!™, E.T. Adventure™, A Day in the Park with Barney™, Curious George Goes to Town, Woody Woodpecker's Nuthouse Coaster™ and Fievel's Playground™. Islands of Adventure Here you have even more Harry Potter - the fabulous ride Harry Potter and the Forbidden Journey. Most people say this is their favourite ride in the park. There’s Skull Island: Reign of Kong™, The Amazing Adventures of Spider-Man®, The Incredible Hulk Coaster®, Doctor Doom's Fearfall®, Storm Force Accelatron® (ride with Storm as she faces Magneto) and meet the Marvel Super Heroes! Prepare to get wet! The following water rides are brilliant fun, but you will get very wet so make sure you take some spare dry clothes with you. Dudley Do-Right's Ripsaw Falls®. Popeye & Bluto's Bilge-Rat Barges® and Jurassic Park River Adventure™. And for the little thrill seekers there’s Dr Suess Landing, The Cat in the Hat™, Caro-Seuss-el™, One Fish, Two Fish, Red Fish, Blue Fish™, If I Ran The Zoo™ and The High in the Sky Seuss Trolley Train Ride!™ If you are visiting in October, then make sure you go to Halloween Horror nights. It's one of the best things, hilarious and very scary. I would recommend staying in one of the Universal on-site hotels. I have booked clients to the Cabana Bay, Portofino and the Hard Rock. Cabana Bay is fabulous for families, the pools are amazing, and it's got a real friendly atmosphere. It's right next door to Volcano Bay too. Portofino is very Italian in style, luxurious and stylish. Hard Rock is great for everyone. Rock music theme, cool and trendy vibe. Fabulous clubs for kids and pool area. Benefits of staying at Hard Rock, Portofino and Royal Pacific mean you get unlimited Xpress passes so you can skip the line on most of the rides. This is definitely a bonus and well worth it. Whichever hotel you choose or even if you stay in another Orlando hotel then you will have an amazing holiday.

10 things to do with kids in Abu Dhabi

18 June 2018

Only a seven-hour flight from the UK, this emirate makes for a unique and thrilling holiday destination with kids. Pick from world-class theme parks, activity parks and water parks, desert excursions and incredible wildlife sightings – all in a setting of near-constant sun shining down on pristine beaches. We’ve shared our top picks for the best activities to do during your family holiday in Abu Dhabi. • Head out on a desert safari. Abu Dhabi’s surrounding dunes were one of the main filming locations for Star Wars: Episode VII - The Force Awakens. Options vary by age but can include quad-biking, camel trekking and camel farm visits, dune-bashing, sandboarding and even spending the night in a Bedouin tent. • Ride the world’s fastest rollercoaster, Formula Rossa, at Ferrari World theme park. After hurtling along at a speed of up to 240km/h (150mph), you can also experience the world’s highest rollercoaster loop courtesy of the Flying Aces ride. • With younger kids in tow, head for long-established Hili Fun City with its old-school rides including dodgems, mini-trains and a carousel. • Go wild at Wadi Adventure, a man-made white-water rafting, kayaking, wakeboarding surfing venue worthy of a day’s fun. Also, on-site is a giant swing, a high-ropes course and a climbing wall. • Cool off at Yas Waterworld, where more than 40 rides, slides and attractions, from a tots’ aqua playground to drop slides, mean fun for all ages. You can even surf and bodyboard here. For an alternative with younger kids, try Murjan Splash Park. • Go wildlife-spotting on the nature reserve of Sir Bani Yas Island, where the Arabian Wildlife Park breeds and rehabilitates animals at risk of extinction, including hyrax, ostrich, oryx, giraffes and hyenas. Guided nature and wildlife drives and walks, horse-riding and mountain-biking are all good ways to discover this spot. • Visit the Abu Dhabi Falcon Hospital, a veterinary facility where you can see birds being treated, tour a museum and watch free-flight displays, all giving you an insight into the traditional Emirate sport of falconry. • Take a guided tour of the mighty Sheikh Zayed Grand Mosque. Even kids can’t fail to be impressed by its 82 domes, 1,048 columns and chandeliers gilded by 24-carat gold. • Shop ’til you drop in Yas Mall, or head for the kids’ attractions. There’s Fun Works with its adventure rides, soft play, toddler playgrounds, Softair Battlezone and Lego: Pop-in and Play. •Go for a bike ride along the Corniche. This 8km stretch of waterfront includes a beach park with play areas and plenty of cafés and restaurants at which to refuel.

Magical family memories in June 2017

31 January 2018

It was time to arrange my own family holiday! Having promised the youngest one she would be able to meet Ariel and all her favourite princesses, I set about planning the perfect family trip. What did everyone want from this trip? For me it was about spending time with my baby sister and her family as they were holidaying there at the same time as us. For our two eldest it was about shopping, shopping and more shopping. I wanted Casey to experience 'Disney Magic'. Flights were booked with Thomas Cook Airlines and car, villa and theme park tickets booked. I also added on a trip out to Wild Florida for a bit of adrenaline on an airboat. The final thing was Meet & Greet car parking at Manchester Airport. I then set about trying to plan all the necessary Fast Passes - this is a must in Disney as the most popular rides can be very busy and beating the line is the best feeling ever. Growing up, Casey had always wanted to be a 'princess' (if not a unicorn) so I opted to book her a Bibbity Bobbity Makeover session. I managed to get her into Cinderella's Castle, although they also offer it at Disney Village. There are lots of different packages to choose from. The time came for our family adventure. We decided to do the Sunset Check In – a great idea, so no need to worry the next day. We had seats down the back of the aircraft which was OK, but we were the last off the aircraft and last in the queue for Immigration. The entertainment upgrade was worth it to keep the children happy. The moral of that one is go for seats nearer the front next time. We picked up our rental monster from Alamo. It's an easy process, just make sure you have a good sat nav and some dollars for any toll roads. Our villa was allocated on arrival, so we had to collect instructions from a local office, finally arriving at the villa, all very tired. Can you guess the first place the children went? Yes, the pool, which I might add wasn't heated, but it didn't worry them. Let's go find a Walmart, mum! The first day with that magical moment walking into Magic Kingdom with a very excited girl made everything worthwhile. I was so glad we had the Magic Passes as it meant we didn't need to carry cameras around all day and you can easily use the various Disney Apps. Drinks and food are expensive in the parks, so it's a great idea to take a water bottle to fill up at the various water stations. Fill up at breakfast - a favourite of our family was Golden Corral - everything you could ever want and more. We did eat at one of the food areas in Harry Potter world, an authentic Hogwarts experience with huge turkey legs. Pricy but memorable. The day had come for Casey's adventure at Bibbity Bobbity for her makeover. I highly recommend what they do for the little ones. Her Fairy Godmother Mizzy made her feel so special. We did spend a day away with my sister at Wild Florida which I’d never been before, but it was amazing. A little bit of a drive out of Orlando but well worth it. You can spend time walking around the sanctuary interacting with all the Florida residents. My worst nightmare was the alligators, but you can even have an encounter with a sloth and hold an alligator. The airboat ride was out of this world. The water level was down a little but the thrill of speeding through the rushes, swallowing flies, was amazing. We spent another day at Typhoon Lagoon Waterpark. We arrived a little later in the day and it was quite difficult to find sunbeds/chairs, great fun for the kids though. There are so many amazing restaurants in Orlando, our family favourites were Bubba Gump Shrimp Co, Five Guys and Chick-Fil A amongst others. Orlando Premium Outlet Malls were some of the best shopping areas with great bargains. Maybe not current season but still good value. You just needed to be careful not to go over the baggage allowance! All in all - a wonderful tiring trip. My Recommendations: - Book Premium Seats on the flight - Try and take a credit card (car deposit) - Don't over pack - Use Fast Pass pre-booking - Plan, plan, plan - Don't go when Ant & Dec are recording a show!

Do you still send postcards?

01 December 2016

Recently I came across a box of old postcards and it made me think its years since I received one or even sent one myself. Many years ago my dad used to travel the world whilst working for B.U.A. He always made a point of sending me and my sister a postcard from wherever he was. I still say that was what helped me into my life in travel. My favourite cards were from the Far East, I remember one particular one from Hong Kong showing the Floating Restaurant in the harbour. Many years later I was lucky enough to visit Hong Kong on a few occasions and on my last trip there we managed to visit that exact restaurant, bringing that postcard to life. It seems now though it’s not the norm anymore which I think is a shame as everything is now all about social media. Don't get me wrong, it’s a great way to share your experiences and it captures peoples imagination about what there is to see out in the big wide world. I came across a social media post from someone from my travel life that helped me get to where I am now, a lovely man called Bob Atkinson (yes the one off the TV!) It was asking if anyone wanted to receive a postcard from him whilst he was away on a big world trip. Well, I couldn't resist, what an ideal opportunity for my daughter to experience what I had felt. A card came from Dominica, describing it as "totally unspoiled bliss". My daughter then wanted to know all about Dominica and we spent quality time learning together about this wonderful place. I am certainly going to encourage my friends and clients to share their experiences by sending a postcard.

Sandybrook Country Park

20 October 2015

'Experience Day' at Sandybrook Country Park with 10 lovely Travel Counsellors! As always it was lovely to meet up with some of the TC family, catch up and share ideas over morning coffee. Having only ever experienced Butlins many years ago I was looking forward to seeing what a Lodge break could be like. Sandybrook Country Park is part of Hoseasons Go Active Breaks Collection and is close to the picturesque market town of Ashbourne on the southern fringe of the Peak District. The park is located in the former grounds of a 19th Century manor house with a historic Pinetum and bluebell wood. The overall feel of the park was relaxing, set in a lovely location. Having only seen an 'old style' Butlins accommodation I was very impressed with the pine clad lodges which are very clean and comfortable. I could just imagine the log burner making the cabin feel so cosy. As this is a Go Active Park there are lots of activities for all ages including Body Zorbs, outdoor play area and mini golf amongst others. We tried crossbow and archery with a great instructor who was very patient! Some activities are not included in the cost of the stay, however they are really reasonable, with archery for a 90 minute session being just £12. There are facilities for the little ones as well, with a soft play room. The onsite Coach House bar and restaurant offers tasty home cooked style food with a friendly service. It has a lovely relaxing environment. If you would like to know more about Lodge Breaks, either give me a call or drop me a message.

Renee's 'We Act' in India report

24 September 2015

Renee's 'We Act' in India report 17 September 2015 Last year my daughters school launched 'We Act' Group in school. So I thought I would share her trip with you. We Act is an educational programme that empowers young people to become active local, national and global citizens. Renee (my daughter showed an interest. So, Renee and the group attended the National We Act day in London in March, where attendees were invited to apply to be part of a 'Free the Children' working trip to India. Renee was chosen, a remarkable achievement as she was one of only 28 young people chosen to go out of the thousands of applicants. Here is what Renee had to say about her experience over the summer. "I decided to enter (the competition) because I wanted not just to help by giving money, I wanted to physically help, and to see the lives of the people we were giving money to. When I found out that I had been chosen I was so excited! I hadn't travelled since I was little and it was like an adventure! I would be going without my family and I knew it would be life-changing. When we got to India it was night, but the city was still buzzing and from our hotel I could see cows lying at the side of the road! There were also families with children on the roadside as they had nowhere else to sleep. I was shocked, but this was only the start of what I was to witness. Over the summer I got to see the beauty of India, the palaces and the temples, but I also got to see the other side. It was unbelievable to me that a family would drink water from a well with a dead rat floating in it, but the reality was they had no other water to drink. We helped to build the foundation for the kitchen in a new Primary school. We also went to help rebuild a Secondary School by mending the walls and evening out the floor. Whilst we were there, we got to see the super goats which 'Free the Children' had paid for. These are great because they produce more milk than ordinary goats. I learned a lot in my time in India, like anything can happen over the course of your life, and no matter what, we should be happy like the children that I met who had so little but were overjoyed at the smallest good thing. I learned to be happy for what I have and not to take things for granted like my education, the roof over my head, and the food that I put in my mouth. These things are a luxury to people in the third world. Overall I have changed as a person and will be more committed to charity work having seen the need that there is and the good that it does first-hand. I am so much more grateful for what I have.

Very regal, very English... Amazing

07 July 2015

How lucky am I? Having received an invite to Cunard's 175th Concert at the Anglican Cathedral in Liverpool on the 4th July 2015 held on the anniversary of the first Cunard transatlantic crossing in 1840. The Cathedral was packed to the rafters, with Cunard guests, celebrities and descendants of founder Samuel Cunard. We were taken on Cunard's journey with readings from many recognisable faces, including stars from Coronation Street, John Prescott, David Steel, BBC correspondents Jennie Bond and Michael Buerk, Carol Thatcher, Simon Weston and the great-granddaughters of Carpathia Captain Arthur Rostron. Hearing the wonderful music from The Royal Liverpool Philharmonic Orchestra and Choir, with the Cathedral Choir, Band of the Welsh Guards and soloists Laura Wright, Jenny Williams and Jon Christos. Christos bought the journey to life. The highlight of event was a rousing rendition of Jerusalem and Land of Hope and Glory.... some brilliant flag waving...... A brilliant event. Makes me want to be a Cunarder even more....

Thoroughly spoilt!

20 August 2014

I was over the moon to be invited to spend a few hours on board the beautiful Azamara Journey whilst she visited Liverpool recently. I have been lucky enough to spend time on board many ships during my years working in travel but Azamara was a new one to me. My expectations were mixed, I knew it was a great product, but had no idea on the real Azamara experience. The day began with meeting our Azamara guide Dwaine in the temporary cruise terminal. An interesting fact – did you know that Liverpool cruise terminal is a floating structure? This made embarkation an experience on its own! Off we went on a guided tour.....unfortunately for us Journey was at full capacity so we were unable to have a look at the staterooms. However, the public facilities we saw were all beautiful, from the spa and fitness areas to the library. An array of entertainment options! Something that is a great idea is the port-of-call lectures focusing on destination highlights, history and culture, plus tips about lesser-known excursions in each port. All enhance the Azamara experience. There was stunning decoration throughout the ship, the feel to me was creating a home from home. The library area in particular had an amazingly decorated ceiling and a large fireplace with an amazing range of books. It was a nice touch with Atlas's being available around the ship for guests to use. I particularly liked the look and feel of the specialty restaurant Prime C and of course the wine cellar. The morning was topped off by experiencing the cuisine on board, a brilliant 4 course lunch in Aqualina (a great specialty restaurant). A lasting memory from today is the difference between visiting a destination and truly experiencing it and Azamara Club Cruises is the way to experience the world.

My customer stories

Sent by Alison Johnson

Friendly and efficient service. Sue listens and finds the perfect destination to meet your needs.

Sent by Jacqueline Cove

My husband and I have known Sue for 28 years, she has been so helpful in organising and recommending all our holidays.

Sent by Julie Worboys

Very helpful after a recent issue with P & O and we have now gone on to book 2 more cruises with Sue Pattenden as we know we will get the best service

Sent by Lisa Darlington

Sue was fantastic. She was available whenever we needed to chat and helped us to secure the best holiday we could during numerous phone calls swapping and changing details.

Sent by Holly Langham

This is the second time we’ve used Sue (first time was for our honeymoon) and she has again found us the perfect place for a little romantic get away for my husbands 40th birthday. Fantastic service, always finds us the perfect place, exactly what we are looking for, and she’s now on the case for our family holiday next year after we lost our previous booking due to the sad collapse of Thomas Cook. Can’t recommend enough! Thanks Sue.

Sent by Shareen Davies

Suzanne has looked after several bookings for our family, and she has done so with great compassion, organisational skills, humour and professionalism. I have already recommended her to several friends. We will continue to book all our holidays and travel through Suzanne. She is awesome!

Sent by Cathy Hughes

Sue has been & is continuing to be so helpful in putting together this surprise honeymoon for my daughter & her partner. Can’t thank Sue enough for taking away the anxiety of planning it all myself!

Sent by Barbara Monks

I like the fact that Sue does everything for us. This is a great help too me personally as my husband is disabled and it needs a lot of organising when we go away

Sent by Joanne Hawkins

Sue was amazing, I sent her a request first thing Friday morning and the holiday was booked 12 hours later, Sue sent me 2 x options which I reviewed and was thrilled with what she sent. Sue also helped us when we were stuck in Barcelona last October after a flight was cancelled, answered the phone at 1.30am and helped to get us into a hotel and return flight booked 2 days later. A true professional and always there to help. I would highly recommend Sue for any holiday help.

Sent by Scott Greathead

Sue listened to what I was looking for and the next day called me back with the perfect option, holiday booked, flights booked, parking sorted....perfect service for the second year running. Thanks Scott

Sent by Wendy Kendall

Sue thought of everything in advance and organised the lot for me.

Sent by Sara McKee

Always delivers however challenging the brief or many changes hurled in your direction.

Sent by Janice Malone

Sue was absolutely fantastic helping me to plan and booking everything for my husbands surprise birthday present, a trip to Washington. Nothing was too much trouble for Sue and she responded very quickly every time I asked for amendments to be made. Sue also arranged a fabulous anniversary celebration to Mauritius last year for us. What a memorable experience! So special! Highly recommended and will definitely be contacting Sue to organise our trips in future!

Sent by Christine Nicholson

Very pleased with the service and helpfulness already recommended to friends and family.

Sent by Shareen Davies

Sue is an excellent travel specialist, who has booked a few of our holidays now. Impeccable service and always going the extra mile for you. I have already recommended Sue and will continue to do so.

Sent by William Dove

Sue has an uncanny attention to the smallest detail.

Sent by Sara McKee

Thank you for being a complete superstar once again!

Sent by Stuart MacGregor

Sue found us the perfect holiday and handled everything in a very professional manner.

Sent by Kevin Chadwick

We had a fantastic time in London. Thanks for all your recommendations, especially the chocolate shop. We all loved the place including the area it was located in. Plus we even managed to climb the 528 steps to the top of Saint Paul’s Cathedral. What a view!

Sent by Claire Cathcart

Sue is amazing, she takes the time to get to know you and understand your requirements. And she went the extra mile to get me amazing prices. I won't book travel with anyone eise now.

Sent by Deborah Joynt

Two simple words..... brilliant service.

Sent by Sara Mckee

Just wanted to say, you have been a real trooper all week. Kept me sane in a world of JFK madness, thank you. Will recommend you to all my friends.

Sent by Jessica Hammerton

Thank you for creating what can be only described as a truely unforgettable Honeymoon. Everything went smoothly all journeys went well and both accomodations didn't disappoint. It's safe to say South Africa has made a impact and we do hope we can return at some point! Many thanks again, we are truely forever in your debt.

Sent by Paul Delvard

This was an magnificent trip, we loved every part of our trip. Favourite places were Jasper and Banff and we intend to go back again as soon as we can. Our favourite property was Fairmont Banff Springs, we will definitely stay longer next time. It was fabulous have a room over looking Niagara Falls, cant imagine wanting to go over them in a barrel! We will be asking Sue to help us again and she has already promised to contact us in 6 months time to start planning our next trip.

Sent by Jenna Appleton

Arrived home at stupid o'clock this morning to find some essentials on our doorstep (bread, milk etc) courtesy of our wonderful Travel Counsellor. Talk about personal touch. Thank you Sue.

Sent by Claire Cathcart

Sue is brilliant! I've already recommended her to friends and am looking forward to booking more holidays with her.

Sent by Joanne Hawkins

Great service by Sue as always, more than happy to pass on her number to anyone who needs a holiday :)

Sent by Jacinta Izquerdo-Moreno

Sue was so easy to deal with; quick, friendly and professional. Makes booking a trip a breeze! And I have already recommended her to several friends.

Sent by Stuart Macgregor

Sue found us the ideal hotel that met all our requirements, within budget. A very professional service. We will continue to use Sue for our holiday bookings

Sent by Sara McKee

Always very responsive and particularly helpful out of hours!

Sent by Martha Stewart

Thank you very much for the arrangements you made for Andy's holiday to Cyprus. Everything went smooth from the minute we left Andy's home until our return. Andy and I were very pleased with the service and facilities provided by C&A Apartments. Chris and his family made us feel like if we were old friends. The facilities are excellent and on the whole, it exceeded our expectations. The place is well conditioned for wheelchair users or people with physical disabilities and they have all the equipment you might need. We truly recommend it! Andy left friends behind and most of the guests are so familiar with the place that C&A Apartments is like a second home to them. We cannot praise them enough!

Sent by Deborah Millington

Sue is always helpful and nothing is too much trouble for her even when some requests or complicated and demanding clients.

Sent by Alison Driver

Highly recommend Sue's services. Excellent.

Sent by Simon Appleton

As usual Sue has been brilliant in arranging our holiday, we can always count on her to do a great job and we always mention her to people who are arranging a holiday.

Sent by William Dove

Sue always finds the perfect hotel for my picky partner. A gym on site to give me a couple of hours head space. Thank you.

Sent by Jeffrey Stewart

Sue followed through with a flawless customer service experience. Friendly, personable, and professional.

Sent by William Dove

Sue's attention to detail and noting what we like and don't like always makes for a perfect holiday.

Sent by Simon Appleton

Now that we are back to reality we just wanted to send a quick note to thank you for arranging another great trip for us. We both loved Paris and staying in an authentic Parisian apartment, which was the perfect location for us with both a Metro stop (the book of T+ tickets is definitely the best way to get around!) and the Eiffel Tower on our doorstep. Also your advice about the City Lockers was excellent - being able to drop our bags by the train station bought us two extra days, with the Louvre on the first day and the Natural History Museum on our last day. We will definitely be wanting to go back in a few years.

Sent by Deborah Millington

We manage the finances of vulnerable adults and use Sue Pattenden to arrange holidays. We have always been happy with this and have never had any issues.

Sent by Joanne Shaw

Fantastic personal service, really helpful and sorted out all our holiday requirements so I don't have to worry. The thing I liked most was that Sue wasn't pushy, she provided me some holiday options after our first consultation, then she left me to review and let me come back to her with my choice. After a few minor tweaks we now have the holiday of our dreams in place! I'd recommend her services to anyone and I will definitely be asking her to help with my next holiday.

Sent by Tim Nolan

My wife and I found Sue to be extremely professional but at the same time very friendly when speaking to her and discussing the options for our holiday. As we didn’t really have any specific location in mind Sue proved to be excellent in providing some locations to look at and think about. Whilst we had some changes to where we initially looked to book in terms of where we ended up actually booking! (Due to us giving incorrect dates) Sue remained calm and efficient in handling our mistake and made numerous changes in line with our requests along the way, eventually ending up with what we are sure will be a brilliant holiday in a great location. Finally just to say thanks Sue for all your help, Tim and Lucy.

Sent by Lindsay Cook

We are back in the land of the living instead of the land of the dreaming!! We had a fantastic time on the cruise everything went smoothly, so impressed with P&O cruises, we were treated like royalty, the cabin was fantastic as was the food and service could not fault it. Thanks for arranging a fab holiday.

Sent by William Dove

Sue's attention to detail is amazing. Always finds the perfect hotel and resort.

Sent by Laura Rhead

We found the wonderful Sue Pattenden based on a recommendation from friends who booked their honeymoon with her. She has been enormously helpful and patient with us and I am so happy with the honeymoon we picked with her help, THANK YOU! Laura and Dave

Sent by Neil Cook

Sue has been a great help in finding a lovely hotel for our family. She handled it all very professionally and efficiently

Sent by Sara Mckee

Sue would be the first point of call for protected travel enquiries. She goes the extra mile and is always there to assist.

Sent by Mark Jeffries

Very happy with the service that Sue provides.

Sent by Barbara Monks

We just feel we can leave everything to Sue. We don’t have to worry about the holiday which is important for us because of needing disabled facilities.

Sent by Chistopher Eccles

Continued to search when not satisfied with the first venue, always found Sue to be helpful and thorough.

Sent by Simon Appleton

I found the whole booking process to be straight forward and personal. Our Travel Counsellor, Sue Pattenden, was friendly and knowledgeable and extremely responsive to our changing and occasionally very specific requirements. She seemed to really go that extra mile to deliver our requirements within our budget, I'd go as far as to say we couldn't have booked our honeymoon without her. We would definitely use her again when planning future trips, and I have already recommended her to a work colleague who is struggling to get an 'off catalogue' travel agent to fulfil her upcoming holiday requirements.

Sent by William Dove

Sue really gets to know you and what kind of things that would make your holiday special. We are so looking forward to our first holiday in Lanzarote and our first with Travel Counsellors.

Sent by Jane Kinnaird

Sue managed to source multiple flights for my family, in a combination I could not have sourced alone. She responded to enquiries out of office hours and generally went above and beyond to secure the flights we wanted. I would have no hesitation to recommend Sue to friends and family.

Sent by Jenni Wood

Sue was absolutely wonderful, professional, friendly efficient and most of easily approachable when we had questions and queries. Sue made my trip to America an absolute joy as she took the hassle out of booking the flights, transfers and all the other necessary documentation required for the trip.

Sent by Alsion Driver

I'd never thought to use a Travel Counsellor but when I was struggling with a very specific requirement and had no time to find it I asked for Sue's help. She took the time to really understand what I wanted so that she could provide me with a range of options. Sue even printed off directions. I highly recommend Sue.

Sent by Barbara Monks

It was a great relief to have someone to organise everything when you need disabled facilities.

Sent by Jennifer Wood

It was just the best service I've ever had. Sue was so quick and efficient and she didn't mind at all being rung up in the evening. This was really great and so useful when you work full time.

Sent by Michaela Webb

Thanks so much for the welcome home basket. The holiday was so wonderful and perfectly arranged.

Sent by Alan O'Connor

Sue provided us with an excellent efficient and friendly service

Sent by Martin Dennett

Sue has been most helpful over the last 18 months, despite my domestic problems which led me to having to cancel a holiday in 2012, but was most willing to help me again this year. Nothing is ever too much trouble for her and any calls and emails are swiftly responded to. I'll definitely use her services again in the future!

Sent by Russell Hudson

The service given by Sue was exactly as expected, very good. She immediately understood my requirements and responded with suitable options extremely quickly.

Sent by Frances Bradwell

Sue was extremely helpful in organising our travel details and nothing was too much trouble. We would have no hesitation in recommending her to our friends, family and colleagues.

Sent by Christine Park

Sue was very helpful in organising our booking for our first cruise and also for arranging travel insurance.

Sent by Michael Hart

Sue Pattenden is a fantastic asset to your company. She is polite, happy and always happy to help regardless of the time of day.

Sent by Colin Williamson

I have already recommended Sue to family and work colleagues, I thought she did her very best to find us a good deal that we were happy with, hence the booking!

Sent by Damien Davies

Just wanted to thank you for organising our holiday for us - including the parking which was gd! We had lovely hols, hotel was great, really family friendly and the room was on first floor on quiet side - so was great for boys! Back to reality now, work tomorrow but thanks again for your personal service which really does make a diference! Emma & Damien

Sent by Charlotte Chapman

“Organising a honeymoon is a big responsibility and you want it to be absolutely perfect. So when I was organising mine, I was very happy to find Travel Counsellors online, who offered a great personal service, specialist knowledge and could manage a wedding fund for us. Sue from Travel Counsellors was absolutely brilliant, organising an amazing honeymoon trip to our demanding requirements, and even dealing with local hiccups during the trip itself. I thoroughly recommend Sue and Travel Counsellors to anyone wanting a perfect and stress-free honeymoon.”

Sent by Gary Langham

My wife and I met Sue at a wedding fair last year when we were engaged. I took Sue’s card with absolutely no intention of phoning her because I thought I was more than capable of planning and organising an amazing honeymoon. I carried out research and found what I considered to be good package deals, but decided to phone Sue to see if she could do better…and boy did she. Sue is not only a truly competent, thorough and professional travel counsellor, she is incredibly kind and personable. What we expected from Sue was a decent service. What we got was someone who went above and beyond in every aspect of the role. From emailing in the middle of the night if we had a concern, to receiving birthday and Christmas cards out of the blue from Sue. Sue is someone whose work ethos is unparalleled and kindness unrivalled, and I cannot recommend her highly enough. Thanks a million Sue, for everything…especially for arranging a perfect honeymoon."

Sent by Hilary Richardson

Thank you very much for your gifts and for coming to watch us get married. We had a great day followed by a fanatastic honeymoon. Thanks for all your help in arranging a wonderful trip, we stayed in great hotels in perfect locations. The views on Hamilton Island were breathdaking, but I think the highlight was Whale Watching in Sydney. Lots of great experiences though. Thanks and best wishes Dave & Hilary (Mr & Mrs Richardson!)

Sent by Amy Hutton

Sue Pattenden is marvellous, she takes all the stress and hassle out of travelling. I would recommend her to anyone.

Sent by Jacqueline Cove

I have found Sue to be a very honest and trustworthy person. When arranging our holiday for us nothing was too much trouble, even down to the smallest detail. We shall certainly call on Sue again in the not too distant future.