We wanted a holiday abroad and turned to Sue for help. Sue gave us an excellent service and with her expertise we booked our holiday and now can’t wait to go and enjoy it. Thank you, Sue!

Sue is extremely patient and happy to look into options for you time and time again until you get the right holiday. I’ve used Sue for the last few years now and would like to call her a friend even though I have only met her once!

We first used Sue for our bespoke honeymoon and have used her for every foreign trip since. At this point it is like dealing with a family friend who knows exactly what we like (even if we're not sure ourselves!) And provides a level of personal service you just can't get anywhere else, she is also able to be competitive on price and find things within our budget. She is always our first call when booking a holiday abroad and we have recommended her to our friends and family many times already...

Sue is super helpful and patient! And always comes through when we most need.

Sue has been very helpful in the booking and reservation of my trip and I could not recommend a more highly. She has created a bespoke trip for me that completely meets my needs and my requirements.

Friendly and efficient service. Sue listens and finds the perfect destination to meet your needs.

My husband and I have known Sue for 28 years, she has been so helpful in organising and recommending all our holidays.

Very helpful after a recent issue with P & O and we have now gone on to book 2 more cruises with Sue Pattenden as we know we will get the best service

Sue was fantastic. She was available whenever we needed to chat and helped us to secure the best holiday we could during numerous phone calls swapping and changing details.

This is the second time we’ve used Sue (first time was for our honeymoon) and she has again found us the perfect place for a little romantic get away for my husbands 40th birthday. Fantastic service, always finds us the perfect place, exactly what we are looking for, and she’s now on the case for our family holiday next year after we lost our previous booking due to the sad collapse of Thomas Cook. Can’t recommend enough! Thanks Sue.

Suzanne has looked after several bookings for our family, and she has done so with great compassion, organisational skills, humour and professionalism. I have already recommended her to several friends. We will continue to book all our holidays and travel through Suzanne. She is awesome!

Sue has been & is continuing to be so helpful in putting together this surprise honeymoon for my daughter & her partner. Can’t thank Sue enough for taking away the anxiety of planning it all myself!

I like the fact that Sue does everything for us. This is a great help too me personally as my husband is disabled and it needs a lot of organising when we go away

Sue was amazing, I sent her a request first thing Friday morning and the holiday was booked 12 hours later, Sue sent me 2 x options which I reviewed and was thrilled with what she sent. Sue also helped us when we were stuck in Barcelona last October after a flight was cancelled, answered the phone at 1.30am and helped to get us into a hotel and return flight booked 2 days later. A true professional and always there to help. I would highly recommend Sue for any holiday help.

Sue listened to what I was looking for and the next day called me back with the perfect option, holiday booked, flights booked, parking sorted....perfect service for the second year running. Thanks Scott

Sue thought of everything in advance and organised the lot for me.

Always delivers however challenging the brief or many changes hurled in your direction.

Sue was absolutely fantastic helping me to plan and booking everything for my husbands surprise birthday present, a trip to Washington. Nothing was too much trouble for Sue and she responded very quickly every time I asked for amendments to be made. Sue also arranged a fabulous anniversary celebration to Mauritius last year for us. What a memorable experience! So special! Highly recommended and will definitely be contacting Sue to organise our trips in future!

Very pleased with the service and helpfulness already recommended to friends and family.

Sue is an excellent travel specialist, who has booked a few of our holidays now. Impeccable service and always going the extra mile for you. I have already recommended Sue and will continue to do so.

Sue has an uncanny attention to the smallest detail.

Thank you for being a complete superstar once again!

Sue found us the perfect holiday and handled everything in a very professional manner.

We had a fantastic time in London. Thanks for all your recommendations, especially the chocolate shop. We all loved the place including the area it was located in. Plus we even managed to climb the 528 steps to the top of Saint Paul’s Cathedral. What a view!

Sue is amazing, she takes the time to get to know you and understand your requirements. And she went the extra mile to get me amazing prices. I won't book travel with anyone eise now.

Two simple words..... brilliant service.

Just wanted to say, you have been a real trooper all week. Kept me sane in a world of JFK madness, thank you. Will recommend you to all my friends.

Thank you for creating what can be only described as a truely unforgettable Honeymoon. Everything went smoothly all journeys went well and both accomodations didn't disappoint. It's safe to say South Africa has made a impact and we do hope we can return at some point! Many thanks again, we are truely forever in your debt.

This was an magnificent trip, we loved every part of our trip. Favourite places were Jasper and Banff and we intend to go back again as soon as we can. Our favourite property was Fairmont Banff Springs, we will definitely stay longer next time. It was fabulous have a room over looking Niagara Falls, cant imagine wanting to go over them in a barrel! We will be asking Sue to help us again and she has already promised to contact us in 6 months time to start planning our next trip.

Arrived home at stupid o'clock this morning to find some essentials on our doorstep (bread, milk etc) courtesy of our wonderful Travel Counsellor. Talk about personal touch. Thank you Sue.

Sue is brilliant! I've already recommended her to friends and am looking forward to booking more holidays with her.

Great service by Sue as always, more than happy to pass on her number to anyone who needs a holiday :)

Sue was so easy to deal with; quick, friendly and professional. Makes booking a trip a breeze! And I have already recommended her to several friends.

Sue found us the ideal hotel that met all our requirements, within budget. A very professional service. We will continue to use Sue for our holiday bookings

Always very responsive and particularly helpful out of hours!

Thank you very much for the arrangements you made for Andy's holiday to Cyprus. Everything went smooth from the minute we left Andy's home until our return. Andy and I were very pleased with the service and facilities provided by C&A Apartments. Chris and his family made us feel like if we were old friends. The facilities are excellent and on the whole, it exceeded our expectations. The place is well conditioned for wheelchair users or people with physical disabilities and they have all the equipment you might need. We truly recommend it! Andy left friends behind and most of the guests are so familiar with the place that C&A Apartments is like a second home to them. We cannot praise them enough!

Sue is always helpful and nothing is too much trouble for her even when some requests or complicated and demanding clients.

Highly recommend Sue's services. Excellent.

As usual Sue has been brilliant in arranging our holiday, we can always count on her to do a great job and we always mention her to people who are arranging a holiday.

Sue always finds the perfect hotel for my picky partner. A gym on site to give me a couple of hours head space. Thank you.

Sue followed through with a flawless customer service experience. Friendly, personable, and professional.

Sue's attention to detail and noting what we like and don't like always makes for a perfect holiday.

Now that we are back to reality we just wanted to send a quick note to thank you for arranging another great trip for us. We both loved Paris and staying in an authentic Parisian apartment, which was the perfect location for us with both a Metro stop (the book of T+ tickets is definitely the best way to get around!) and the Eiffel Tower on our doorstep. Also your advice about the City Lockers was excellent - being able to drop our bags by the train station bought us two extra days, with the Louvre on the first day and the Natural History Museum on our last day. We will definitely be wanting to go back in a few years.

We manage the finances of vulnerable adults and use Sue Pattenden to arrange holidays. We have always been happy with this and have never had any issues.

Fantastic personal service, really helpful and sorted out all our holiday requirements so I don't have to worry. The thing I liked most was that Sue wasn't pushy, she provided me some holiday options after our first consultation, then she left me to review and let me come back to her with my choice. After a few minor tweaks we now have the holiday of our dreams in place! I'd recommend her services to anyone and I will definitely be asking her to help with my next holiday.

My wife and I found Sue to be extremely professional but at the same time very friendly when speaking to her and discussing the options for our holiday. As we didn’t really have any specific location in mind Sue proved to be excellent in providing some locations to look at and think about. Whilst we had some changes to where we initially looked to book in terms of where we ended up actually booking! (Due to us giving incorrect dates) Sue remained calm and efficient in handling our mistake and made numerous changes in line with our requests along the way, eventually ending up with what we are sure will be a brilliant holiday in a great location. Finally just to say thanks Sue for all your help, Tim and Lucy.

We are back in the land of the living instead of the land of the dreaming!! We had a fantastic time on the cruise everything went smoothly, so impressed with P&O cruises, we were treated like royalty, the cabin was fantastic as was the food and service could not fault it. Thanks for arranging a fab holiday.

Sue's attention to detail is amazing. Always finds the perfect hotel and resort.

We found the wonderful Sue Pattenden based on a recommendation from friends who booked their honeymoon with her. She has been enormously helpful and patient with us and I am so happy with the honeymoon we picked with her help, THANK YOU! Laura and Dave

Sue has been a great help in finding a lovely hotel for our family. She handled it all very professionally and efficiently

Sue would be the first point of call for protected travel enquiries. She goes the extra mile and is always there to assist.

Very happy with the service that Sue provides.

We just feel we can leave everything to Sue. We don’t have to worry about the holiday which is important for us because of needing disabled facilities.

Continued to search when not satisfied with the first venue, always found Sue to be helpful and thorough.

I found the whole booking process to be straight forward and personal. Our Travel Counsellor, Sue Pattenden, was friendly and knowledgeable and extremely responsive to our changing and occasionally very specific requirements. She seemed to really go that extra mile to deliver our requirements within our budget, I'd go as far as to say we couldn't have booked our honeymoon without her. We would definitely use her again when planning future trips, and I have already recommended her to a work colleague who is struggling to get an 'off catalogue' travel agent to fulfil her upcoming holiday requirements.

Sue really gets to know you and what kind of things that would make your holiday special. We are so looking forward to our first holiday in Lanzarote and our first with Travel Counsellors.

Sue managed to source multiple flights for my family, in a combination I could not have sourced alone. She responded to enquiries out of office hours and generally went above and beyond to secure the flights we wanted. I would have no hesitation to recommend Sue to friends and family.

Sue was absolutely wonderful, professional, friendly efficient and most of easily approachable when we had questions and queries. Sue made my trip to America an absolute joy as she took the hassle out of booking the flights, transfers and all the other necessary documentation required for the trip.

I'd never thought to use a Travel Counsellor but when I was struggling with a very specific requirement and had no time to find it I asked for Sue's help. She took the time to really understand what I wanted so that she could provide me with a range of options. Sue even printed off directions. I highly recommend Sue.

It was a great relief to have someone to organise everything when you need disabled facilities.

It was just the best service I've ever had. Sue was so quick and efficient and she didn't mind at all being rung up in the evening. This was really great and so useful when you work full time.

Thanks so much for the welcome home basket. The holiday was so wonderful and perfectly arranged.

Sue provided us with an excellent efficient and friendly service

Sue has been most helpful over the last 18 months, despite my domestic problems which led me to having to cancel a holiday in 2012, but was most willing to help me again this year. Nothing is ever too much trouble for her and any calls and emails are swiftly responded to. I'll definitely use her services again in the future!

The service given by Sue was exactly as expected, very good. She immediately understood my requirements and responded with suitable options extremely quickly.

Sue was extremely helpful in organising our travel details and nothing was too much trouble. We would have no hesitation in recommending her to our friends, family and colleagues.

Sue was very helpful in organising our booking for our first cruise and also for arranging travel insurance.

Sue Pattenden is a fantastic asset to your company. She is polite, happy and always happy to help regardless of the time of day.

I have already recommended Sue to family and work colleagues, I thought she did her very best to find us a good deal that we were happy with, hence the booking!

Just wanted to thank you for organising our holiday for us - including the parking which was gd! We had lovely hols, hotel was great, really family friendly and the room was on first floor on quiet side - so was great for boys! Back to reality now, work tomorrow but thanks again for your personal service which really does make a diference! Emma & Damien

“Organising a honeymoon is a big responsibility and you want it to be absolutely perfect. So when I was organising mine, I was very happy to find Travel Counsellors online, who offered a great personal service, specialist knowledge and could manage a wedding fund for us. Sue from Travel Counsellors was absolutely brilliant, organising an amazing honeymoon trip to our demanding requirements, and even dealing with local hiccups during the trip itself. I thoroughly recommend Sue and Travel Counsellors to anyone wanting a perfect and stress-free honeymoon.”

My wife and I met Sue at a wedding fair last year when we were engaged. I took Sue’s card with absolutely no intention of phoning her because I thought I was more than capable of planning and organising an amazing honeymoon. I carried out research and found what I considered to be good package deals, but decided to phone Sue to see if she could do better…and boy did she. Sue is not only a truly competent, thorough and professional travel counsellor, she is incredibly kind and personable. What we expected from Sue was a decent service. What we got was someone who went above and beyond in every aspect of the role. From emailing in the middle of the night if we had a concern, to receiving birthday and Christmas cards out of the blue from Sue. Sue is someone whose work ethos is unparalleled and kindness unrivalled, and I cannot recommend her highly enough. Thanks a million Sue, for everything…especially for arranging a perfect honeymoon."

Thank you very much for your gifts and for coming to watch us get married. We had a great day followed by a fanatastic honeymoon. Thanks for all your help in arranging a wonderful trip, we stayed in great hotels in perfect locations. The views on Hamilton Island were breathdaking, but I think the highlight was Whale Watching in Sydney. Lots of great experiences though. Thanks and best wishes Dave & Hilary (Mr & Mrs Richardson!)

Sue Pattenden is marvellous, she takes all the stress and hassle out of travelling. I would recommend her to anyone.

I have found Sue to be a very honest and trustworthy person. When arranging our holiday for us nothing was too much trouble, even down to the smallest detail. We shall certainly call on Sue again in the not too distant future.