Based in Barnard Castle

Vince Bendin

It's Nice To Meet You

Hello and thank you for visiting my web page.

I was born and bred in the North East and after many years living in the South East relocated to Cotherstone near Barnard Castle. My wife Steph is from Yorkshire and we have two grown up sons, Alex and Matt and a Sprocker spaniel called Ted!

I joined Travel Counsellors in 2017 and know I have exactly the right expertise to look after my customers’ interests when it comes to turning your holiday dreams into reality.

Using the unique Travel Counsellors network of suppliers, I can provide any type of holiday you are looking for, using award winning technology to build tailor made itineraries to suit your needs and personal preferences every time.

I have worked for tour operators in the ski industry and airlines in both Sales and Customer Service based roles, so I know the importance of keeping the customer at the heart of everything I do. Whether I’m dealing with a simple package holiday, a short break or a complicated tailor made itinerary, I provide a personal service and unlike many competitors I am on hand to speak to my customers any time that suits them.

So, when you book a holiday, what is most important to you?

There are so many places to visit and far flung corners of the world are definitely so much more accessible these days, yet so many people spend hours trawling the internet to try and find the best holiday deals and offers. Let me take the hard work out of organising your holiday – I’m just a phone call or e-mail away.

Simply tell me what you are looking for and I will get to work on finding it for you. You will receive a quick response with suggested itineraries and the best value for money I can find.

I look forward to hearing from you!

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Videos

Beyond the Horizon

10/13/2020

Let's create something to look forward to.....

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

A special island for a special celebration

05 June 2019

My wife and I visited Mauritius last September to celebrate our silver wedding anniversary. What a wonderful island! We normally like to combine lots of sightseeing with some relaxation and Mauritius turned out to be perfect. We chose a quiet corner of the island, Bel Ombre, and stayed at the beautiful Outrigger Beach Resort. From start to finish we were well and truly spoilt as the hotel provided all sorts of anniversary specials like champagne and fruit in our room on arrival, an anniversary dinner on the beach, free spa treatment and even a special anniversary cake with indoor fireworks! What we liked most about the hotel was its informality, despite a 5* rating. Nothing was too much trouble for the lovely staff who without exception always greeted us with a sunny smile and friendly word. The private beach was perfect and the resort facilities everything we could have wished for. There are so many high-quality hotels like the Outrigger that offer all-inclusive packages, the temptation might be to spend the whole time on site. However, we like to explore, and Mauritius did not disappoint. We took a catamaran cruise one day sailing up the stunning East coast, snorkelling in a lagoon, visiting the Grand River South East Waterfall, before a BBQ lunch served on board and then on to the beautiful Ile Aux Cerfs with a swimming stop on the island. We finally headed back towards Bel Ombre and ended up "racing" a couple of other catamarans! The highlight of our week though was the Wild South West tour with a wonderful guide. We visited the 90m high Chamarel Waterfalls and the stunning Seven-Coloured Earth, sampled rum at the Rhumerie de Chamarel, enjoyed a traditional Mauritian lunch stopped in the Black River Gorges Park, home to most of the island’s flora and fauna. We also visited Grand Bassin, (Ganga Talao), the atmospheric sacred lake for the Hindus, saw the Trou aux Cerfs volcanic crater with a 360-degree view over the island and even visited a model ship workshop where all the models are handcrafted. We took time to try sea kayaking, took a glass bottomed boat trip over the coral reef near the hotel, went quad biking and rented electric cycles to go exploring. The island has something for everyone. Would we go back? Definitely. Would we recommend it? Absolutely. It's the perfect place to celebrate an anniversary, honeymoon or landmark birthday. To find out more why not get in touch about what the island has to offer and some of the many lovely hotels we feature you can choose from. It truly is a special place.

The Grand Massif Ski Region

05 June 2019

In March this year I visited the Grand Massif ski region in France, spread across the resorts of Flaine, Samoens, Les Carroz, Morillon and Sixt. With stunning views of Mont Blanc and the Aiguille du Midi, the skiing is amongst the best you'll find in Europe. We flew into Geneva as it's a shorter transfer to the resort and chose to stay in Flaine in one of Pierre et Vacances Aparthotels, the Terrasses d'Helios, in a perfect ski in/ski out position on the edge of the village. Great facilities with a pool and spa, shop and restaurant. Everything you could want and a free shuttle service into the village/resort centre in the evenings, perfect for those looking for nightlife! The region's lift system is well connected, meaning it's easy to explore all the resorts within a week and on the same region ski pass. And with over 400km of slopes there's plenty to keep skiers of all abilities busy. Although it's an old-style purpose-built resort, Flaine has a quirky feel to it and a great selection of bars and restaurants to choose from. Lots of great mountain restaurants to choose from dotted around the ski area too. The view from the top of Les Grand Platieres, the main lift from resort, across towards Mont Blanc must be amongst the most spectacular anywhere in the Alps. And on a sunny day the perfect picnic spot. Samoens, Les Carroz and Morillon are pretty resorts with lots of character and Sixt is a picturesque small village on the edge of the ski area. They are excellent alternatives to Flaine. Its definitely better value skiing the Grand Massif than it's up market neighbour the Three Valleys region or the Portes du Soleil. It certainly ranks as one of my favourite places to ski and if you want to find out more then please get in touch. I've extensive knowledge of ski resorts around Europe and North America too so if you're looking for help to plan your next skiing trip then look no further.

Our Honeymoon Gift Registry Service

27 June 2018

Are you planning a wedding and thinking about your dream honeymoon destination? The Travel Counsellors' exclusive Weddings and Honeymoon Gift Registry service might be just what you are looking for. An easy, stress-free way to manage your wedding and honeymoon plans online - courtesy of your personal Travel Counsellor. Our Honeymoon Gift Registry service allows your friends and family to give you the most memorable gift of all – the perfect honeymoon, tailor-made and planned with you down to the finest detail. You may already have everything you need for your home, and perhaps you do have the ideal honeymoon destination in mind, but need a helping hand making your dream trip a reality. Whether it’s the ultimate adventure trip on safari in Africa, a romantic city break to the "city of love" Paris or romantic Venice, or a relaxing retreat at a 5* luxury resort in the Maldives or Mauritius, the Gift Registry means you can have the honeymoon you always wanted. Your unique Honeymoon Gift Registry webpage will be personalised with your photo and messages, allowing guests, friends and family to log in easily and contribute towards the costs of your trip. As part of this unique service, you can also purchase a Honeymoon Registry pack, which includes guest cards specially designed to send out with your wedding invitations, to let guests know how they can contribute. The special pack also includes thank you cards and envelopes, to let your guests know how much you appreciate their contribution. Some of our top selling overseas wedding and honeymoon destinations are Mauritius, the Maldives and the Caribbean but no matter where in the world you choose to go, Travel Counsellors can help you get there. For more information, please get in touch.

Beautiful Barbados!

27 June 2018

It's almost 25 years since I visited Barbados on honeymoon. It's a trip that has lasted long in the memory and I've always dreamed of going back one day. It's aptly described as the gem of the Caribbean Sea. It's just 21 miles long by what the locals call a "smile wide" (14 miles), this paradise island has stunning coral pink and white sand beaches all washed by the emerald and turquoise warm waters of the Caribbean and really does offer something for everyone! Barbados gained independence in 1966 but still keeps a lot of its links to British heritage. With 11 parishes, the island is affectionately referred to as “Bimshire” or “Little England”. It's undoubtedly one of the friendliest places I have ever visited where the people are every bit as sunny as the climate!! It has accommodation to suit all budgets from comfortable self-catering apartments to luxurious 5* all-inclusive properties with private beaches and a dazzling array of international cuisine to pick from as well as local restaurants serving traditional Bajan dishes. Don’t go to Barbados without trying flying fish cutters, their Macaroni pie, Bajan style pork chops, Banks beer and their legendary Rum punch. St Lawrence Gap is the perfect place to find an abundance of restaurants and bars and to sample the vibrant night life with local calypso and reggae bands. For the perfect way to explore, hire a car for a couple of days and start exploring, they drive on the left there too! You'll see sugar cane fields, beautiful old plantations houses, rum shacks, and on a Sunday morning watch the locals heading for church dressed in all their finery. An abiding memory was listening to a gospel choir in a small chapel about 10 minutes from Holetown where we stayed and sat outside, captivated by their wonderful singing. A must do is a visit to the rugged East Coast, which is so reminiscent of Cornwall with the dramatic Atlantic Ocean and incredible rock formations. The scenic Scotland district with the island's highest point, Mount Hillaby. North Point and the Animal Flower cave are all worth a visit. However, everyone is drawn most to the idyllic beaches of west and south coasts where every single beach is as beautiful as the next. If you enjoy excursions you can try a Jeep safari that takes you completely off the beaten track or take to the sea for a relaxing day on a catamaran or join The Jolly Roger party cruise. My favourite memory of this amazing holiday island - sitting at our hotel beach bar watching the stunning sunsets with a Rum punch or cocktail in hand. Simply beautiful.... Will I go back one day? Absolutely.....

It's a wonderful world

06 June 2018

I've just received an enquiry for a road trip in Canada for 2019. A two-week trip for 6 people starting in Calgary, exploring British Colombia and culminating in Vancouver, one of the most exciting cities in the world, surrounded by stunning scenery. It's a wonderful itinerary and one I will love working on. It made me reflect on my first nine months as a Travel Counsellor. I joined as a TC in August 2017 and since then I've been blown away by how many different destinations I've been asked to quote for and the wide variety of wonderful products I've booked for customers so far. My sons recently bought me one of my best ever gifts, a pinboard map of the world and asked me to track all my bookings with a red pin so I thought I'd share the results so far on the map itself. From Iceland to the Cape Verde Islands from Paris to New Zealand. I never imagined it would be such a diverse mix of amazing places in my first few months. My travel background was in ski holidays, lakes and mountains and European city breaks and yes I've booked customers skiing holidays in France, an autumn break in the French mountains, and visits to Paris, Budapest, Krakow, Antwerp and Vienna. My bread and butter if you like! However, add to that beach holidays in Spain, Majorca, Menorca, Cyprus and Croatia as well as sunseekers trips in further flung destinations like the Cape Verde Islands and Mauritius, and it has made me appreciate that I can offer customers a wonderful array of products to choose from. Closer to home some customers are spending a weekend at a spa/golf hotel in Norfolk. My most exciting booking to date has been a "once in a lifetime" trip to Australia, New Zealand and Singapore - destinations I knew a little about but worked closely with our DMC (Destination Management Company) partner Southern World to build the itinerary which worked best for my clients. It goes to show what an amazing world we live in and how much more accessible it's become. My sons have challenged me to add another 50 red pins to the world map in as many different destinations as possible by the end of 2018! Can I do it? Well I will give it my best shot because with the worldwide network of partners and suppliers Travel Counsellors, the world really is my oyster!

The Eternal City

30 January 2018

The Eternal City is one of the most exciting and beautiful anywhere in the world. Rome is called the Eternal City because the ancient Romans believed that no matter what happened to the world or how many empires came and collapsed, Rome would go on forever. They were not wrong! I first went there many years ago on a rail trip around Europe and had a hectic few days in Italy visiting Milan, Verona, Venice, Pisa, Florence - all of which are gorgeous in their own right. But Rome topped the lot! I've been back twice since and it always amazes me. The city conjures up so many images of ancient history, stunning architecture, incredibly ornate buildings, bustling nightlife, fantastic food, wine and of course a touch of romance! You can easily spend hours wandering the cobbled streets and to be honest walking is one of the best ways to get around as you see so much more. I'm not sure I'd want to drive there anyway! The sights and sounds are of a vibrant city and you cannot fail to be blown away by the Italian zest for life. The sightseeing is of course what it's all about. The first time I stepped inside St Peter's blew me away. Not just the scale of the building but it's beauty. St Peter's Square during a Papal address is something that will live long in my memory. The Sistine Chapel, the Forum, the Colosseum, the Spanish Steps, Trevi fountain, the Pantheon, the Victor Emmanuel monument and so many beautiful little chapels and churches hidden away down side streets. The nightlife and an amazing selection of restaurants, trattoria and cafés and Italian hospitality make Rome a truly special place to stay. On my last visit our hotel concierge recommended a little restaurant near the Trevi fountain. If you ever visit Rome, try the Hostaria Romana - a small unprepossessing frontage but inside full of locals (always a good sign), fantastic food at incredibly good prices, good service and a brilliant wine list. Best of all at the end of the meal you're invited to scribble a message on the graffiti covered walls so great fun too. Will I go back to Rome and the Hostaria Romana - for sure. The ancient Romans were right - the city's appeal is enduring.

Rugby in the Netherlands?

30 January 2018

Not many people would associate the Netherlands with Rugby Union (football is the most popular sport over there) but in the last two years I've been over to Amsterdam twice to watch some rugby. Other than travel, rugby and skiing are my main passions in life. Over the years I've organised many a rugby tour to more traditional overseas rugby playing destinations like France and Italy and some closer to home in the West Country and Wales! In 2016 my local rugby club, Hertford RFC, received an invitation from the Dutch Rugby Federation to send a youth team to Amsterdam for a warm up match to help their National U18s prepare for the European U18 championships but with only a few weeks’ notice. I like a challenge so set about organising the trip with the help of our good friends at Gullivers Sports Travel, one of Travel Counsellors preferred suppliers. In the space of two weeks we had everything in place for the trip for a touring party of 35-40 with two rugby matches set up and an entertainment programme laid on by our hosts. Group travel can be tricky, but I love seeing a plan fall into place. Some sightseeing, two matches, post-match meals and rugby camaraderie were a perfect way to spend a short weekend in the Dutch capital. We stayed about 20 minutes from the city centre, but Amsterdam has a superb transport network with trains, trams and buses all available on the Amsterdam Travel Ticket which is brilliant value, so getting around was easy. It's a beautiful city with so much to see and do. With canal trips, fantastic museums like the Rijksmuseum and the Van Gogh Museum, Ann Frank’s House, the Flower Market, the Heineken Experience, the vibrant Rembrandtplein and Dam Square there is something for everyone. A few other distractions too but probably best not mentioned here! In June 2017 I was back with the family - this time to watch my younger son play for the England Counties Rugby U20s against the Netherlands, who once again were fantastic hosts. A proud parent moment too! Another weekend of brilliant sightseeing not just in Amsterdam but beyond to explore places like the lovely seaside town of Volendam. The Amsterdam Regional ticket, valid on local and regional trains, buses and trams proved a godsend. Café culture and great restaurants make the city a great place for food and drink too. Both trips reminded me that Amsterdam is a fantastic city to spend a weekend but also that we can always be surprised by destinations we think we know well. Who'd have thought Amsterdam and rugby would be such a good combination?

Canada - skiing at it's best!

23 January 2018

Yes, it's a long way to go but boy when you get there, it's amazing. People often choose a big-name resort like Whistler - the saying goes you ain't skied, until you've skied Whistler! Or Lake Louise and Banff perhaps. Large ski areas to match the best of Europe. Over the years I've been lucky to ski both and would definitely go back. But some of my favourite ski trips have been to a few of Canada's lesser known resorts and boy were they good too! Fernie Resort and Kicking Horse, great piste and back bowl skiing everywhere we went. Perched high above the old mining towns of Fernie and Golden, they have developed into top class ski resorts with something for everyone. If you like it steep, then try the runs "Truth", "Dare" or "Consequence" in Kicking Horse! The aptly named Sun Peaks is a gorgeous resort reminiscent of some of Austria's pretty Alpine villages or Big White and it's eerie "Snow Ghosts". Fantastic snow conditions in both made for memorable family ski trips. Silver Star and Revelstoke are also resorts gaining a big reputation across the pond. Many ski operators now offer twin centre or ski touring holidays combining a few days to sample the best skiing in two or more resorts. If you're going all that way, then it's worth seeing as much as you can. We are having a vintage ski season in Europe - in fact some resorts have had "too much snow" if there's such a thing! That's not always the case. Canada enjoys bumper snow, year in year out. Some resorts have had five metres already this year and that's the norm every winter! There are regular flights into Calgary and Vancouver from the UK and with onward connections to Kamploops or Kelowna you can reach some of the smaller resorts easily. The resorts are busiest at weekends when all the locals come out to ski but there are times when you have the slopes to yourself and unlike Europe any queues are polite, orderly and move quickly! Add to that great value food, laid back and friendly service Canadian style and après ski to match the best in Europe, it's definitely worth a try. If you are stuck for ideas of where to try, I'm happy to help. I first skied in Canada over 15 years ago and have been hooked ever since!

Paris - surprising in so many ways

10 January 2018

One of my favourite cities anywhere in the world is Paris. I never tire of visiting the French capital and it never ceases to surprise! Here's why: Its mix of famous landmarks, fantastic museums and galleries, bustling night life, top quality hotels and amazing restaurants make it the perfect city break destination. With direct Eurostar services to the Gare du Nord from St Pancras International and flights from all over the UK to its airports, make it one of the most accessible European cities to explore from the UK. Since I joined Travel Counsellors in August 2017, two clients have booked weekend breaks in Paris, both to celebrate special occasions and by coincidence both 50th birthdays. And again by sheer coincidence, both wanted to keep the bookings as a surprise for their partners. The first insisted I couldn't send e-mail quotes, text messages or even call between certain times to discuss the booking as he and his wife work together and she does all his Admin with full access to his e-mails and mobile phone messages! What to do - let's arrange secret meetings at our local rugby club, where he is one of the coaches. We crept around for 3 or 4 weeks trying to finalise the booking. So after weeks of planning and secret meetings, we finally arrived at the final itinerary which was to travel Eurostar, stay at the lovely 4* Hotel Littré, with limousine transfers. I suggested a trip to Versailles to see the Palace and Gardens, a show at the Moulin Rouge and all topped off with a romantic dinner cruise on the Seine. Job done! All confirmed but hang on, travel documents could not be sent to their home address or e-mailed as he wanted to keep that surprise element right to the last minute. So it had to be good old fashioned printed documents, tickets, vouchers etc with a gift of a Paris guide book thrown in from me. Could I deliver them to the rugby club before they were due to travel? No problem, said I. A couple of days before you travel? Perfect said he! Delivery day arrived but panic set in when I realised that his wife was sat next to him in the bar so I wandered past them with the ticket wallet, pretending to look for someone else. They both laughed and he said "It's OK Vince, she knows!" Surprise, surprise! Their trip went really well - brilliantly in fact and they had fantastic weather which helped. They loved the hotel, I arranged a celebratory bottle of wine at the hotel and Versailles blew them away!! They'd been to Paris before but never like this. Full of surprises. My second booking is for someone who wanted to take her husband to see England play France in the 6 Nations rugby in March but could I arrange it without sending any emails to their home address or calling them at home!! And could I arrange to have everything booked, packaged up and delivered to her father's house so she could present it to her husband on Christmas Day as a surprise. Bit of a theme developing here, I thought. So to cut a long story short, the booking was made with one of our specialist Sports Travel suppliers, Gullivers. As tickets would not be released until February, they pulled out all the stops to organise a special seasonal voucher with information about the trip to add to my TC ticket wallet and Paris guide book. The package was duly delivered a few days before Christmas, under cover of darkness of course, to her father's address as requested. The parcel was wrapped and ready to give to her husband on Christmas Day. Hubbie's face was a picture by all accounts! Surprise, surprise! This just goes to prove that we should never underestimate destinations we know well. They will continue to delight new and returning visitors in all sorts of ways. And hopefully continue to surprise us too. Doing that little bit extra to help keep things a secret, with Head Office able to join in by flagging the bookings as surprises, shows what Travel Counsellors is all about. Surprise and delight our customers!! I may blog again about how the second trip goes but only on one condition - that England beat France!!

A hidden skiing gem!

29 September 2017

I guess most skiers have their favourite resorts and ski areas and I'm no exception. I've been fortunate to ski all over Europe and North America over the years, but time and again I think back to some wonderful skiing holidays with family and friends in the tiny Swiss village of Saas Fee. Compared to the powerhouse resorts and massive skiing areas of France and Austria, Saas Fee and its sister villages have a small ski area but it punches way above its weight. With one of the most reliable snow records anywhere in Europe, it has a stunning array of high altitude skiing with spectacular views over the mountains combined with gentle nursery slopes down in the village and slopes in between to cater for every ability. Combine that with chocolate box village scenery, pretty chalet, hotel and apartment buildings and you have the perfect ski resort. What's more, the resort is mostly traffic free so as you arrive at the entrance to the village you are met by electric trolleys or sometimes horse drawn carriages to be taken to your accommodation. You almost step back in time to an unspoilt world but with a great choice of high quality places to stay. I've escorted groups of travel journalists and travel agents to the resort who knew little about it before their visit and who fell in love with the place just like me. My sons learned to ski there, my wife gained her confidence skiing there and I can't wait till my next visit and maybe one day to take my grandchildren there to learn to ski too! To find out more about this hidden gem, or to receive advice about any skiing trip, please don't hesitate to contact me.

My customer stories

Sent by Patricia Chambers

Wonderful customer service - nothing was too much trouble for Vince

Sent by Julie Carter

Brilliant advice - immediate responses - expectations managed beautifully and felt completely confident in the advice being given by Vince - felt like he was only planning my holiday and no one else’s!! Totally personal and professional Thank you

Sent by Kevin McKeown

Vince was recommended by friends of mine who are his existing clients. I have now used Vince on about 6 or 7 trips including a recent one to Australia and New Zealand which was particularly complex. On each occasion, Vince has simply 'been there' at the end of a phone or email sorting out issues and queries that arose and allowed me to sit back and relax knowing it was in safe hands. The level of personal service is outstanding and I in turn now highly recommend Vince to friends and family who are looking for a holiday - be it a fairly straightforward break or a 'once in a life-time/ bucket list' trip. Either way you will not be disappointed.

Sent by Trevor and Carol Davis

Vince is an amazing advisor and goes the extra mile on all occasions Would thoroughly recommend

Sent by Jeanette Dear

If you are in two minds as whether to book your holiday through Vince at Travel Counsellors - please don't delay a second longer - and choose Vince! We were in extremely safe hands from start to finish, expertly guided through the process of choosing where we would stay from a dizzying array of choice. There aren't words to describe the peace of mind and comfort felt as a result of having a travel professional selecting hotels to show you, doing all the booking and, most importantly, preparing all the documentation you will need to travel for you. Organising a company trip for 20 people could be a stressful thing but it wasn't at all as we had Vince by our side. The destination was perfect, the hotel exceptional, everyone had a wonderful time and from my perspective as organiser the trip went without hitch - that really is saying something!

Sent by Jo Long

Vince, and his supporting colleague Angela, while he was on holiday, were so helpful. They literally bent over backwards to arrange the visits that we needed despite plenty of challenges. Thank you so much. Highly recommended!

Sent by Paul & Susan Miller

“Vince did a great job of listening to what we were looking for and suggesting itineraries which would make it a holiday of a lifetime. Using his experience and his specialist colleagues he put together a detailed programme of flights, accommodation, activities, car hire within our budget and worked round the times we wanted for our own activities. It all went like clockwork. We had a great holiday thanks to Vince and his team. Highly recommended.”

Sent by Paul & Susan Miller

“Vince did a great job of listening to what we were looking for and suggesting itineraries which would make it a holiday of a lifetime. Using his experience and his specialist colleagues he put together a detailed programme of flights, accommodation, activities, car hire within our budget and worked round the times we wanted for our own activities. It all went like clockwork. We had a great holiday thanks to Vince and his team. Highly recommended.”

Sent by Christopher V

Perfect professional service from start to finish. The level of communication was something so good, I’ve never experienced it that good before.

Sent by Helen Dodd

Vince is super efficient and goes the extra mile to accommodate preferences

Sent by Joy Oakley

Efficient, helpful, friendly service and kept me up to date whilst putting together my travel requirements.

Sent by Rosie Bloomfield

Vince listens to what we want and uses his knowledge of previous trips he booked for us to help inform him when making recommendations to us. So efficient and quick to respond...no waiting around, but equally we are given the time we need to make decisions. No question is a silly question and we always get a response

Sent by Adam Alston

Vince has been so patient, sending multiple supplier options until we found the one we liked, then spent forever going back and forth for us to find the best flight options at the best price

Sent by Patrick Birch

Helpful, & very quick to respond to queries.

Sent by Hayley Grainger

Thank you! Thank you! Thank you!

Sent by Will Tattersall

Vince was great and extremely helpful. Would 100% use him again for all our travel needs.

Sent by Pat Chambers

Brilliant service and advice thank you!

Sent by Matthew Marriott

I wish there was an option to mark 100 out of 10! The likelihood of me recommending Vince is very real. I've personally recommended Vince and Travel Counsellors countless times. Any time a conversation comes up regarding holidays I recommend Vince . I can't thank him enough in the short time I’ve used his services.

Sent by Christina Needs

Vince has helped me plan a trip before and is also working on another trip for my husband and I. He takes away all the stress and worry of getting the right place, flights when and where needed and of course the right location.

Sent by Alex McLeod

Vince has organised a number of holidays for me and my family over a number of years and I have always without fail found him to be totally professional in his dealings with me. He responds quickly to my emails and is extremely patient with my prevarication in making a decision! I have no hesitation in recommending his services and in fact have done so to friends and family.

Sent by Hollie Holmes

We absolutely love you Vince thanks for being the most patient person in the world!

Sent by Corinna Rowe

We had difficulties arranging our holiday, we needed to explore different dates and venues. Vince was very helpful and patient, looking into different options, dates and locations. Very happy with his recommendations, and will definitely return to him for the trip we originally planned!

Sent by Marc Fowler

Vince is amazing and next level when it comes to customer service. The whole experience of booking a holiday, going on holiday and then re booking another holiday with him has been amazing. We have used the same agent for years, a High Street one. I will never ever book another holiday unless Vince or someone he recommends does it. Nothing has gone wrong with our bookings but from the customer service level we have received so far, I know Vince would sort it for me. You can't put a price on that, Look forward to working with Vince much more over the coming years.

Sent by Kevin McKeown

As ever with Vince, prompt responses to queries and going the extra mile to ensure the holiday is just right.

Sent by Janine Barron

Vince could not have taken more care over our arrangements even if he had planned to join us on holiday! He really listened to what we like and don't like to do on holiday and factored it all in to find us the perfect package. We're delighted!

Sent by Kevin McKeown

4th year of booking a ski holiday with Vince for our group of 8. As usual, great advice and suggestions prior to booking. Sadly Covid took over and our holiday was cancelled with less than a week’s notice. But then Vince took over. Regular updates and phone calls as he took the strain in sorting out the full refund. So we now have next year’s holiday more or less paid for - through Vince of course. As the strap line says ‘With us, it’s personal’. Thanks Vince for the care.

Sent by Sarah Ward

What a fantastic service: friendly, efficient, knowledgeable and easy to use. Why would you give yourself all the stress and bother of trying to sort out a trip yourself when your Travel Counsellor has the skills, knowledge, experience to do it better - and all with a smile. Amazing service !

Sent by Rob Carter

Vince is a credit to Travel Counsellors. Service has been first class.

Sent by Alex Bendin

Vince has been fantastic in helping us with all the trips he has booked for us. He provides brilliant choices and is always available to contact whenever we need help with anything!

Sent by Rachel Tomlinson

Great communication. Vince listened to our ideas and requests and acted on them in good time. Looked to see what can work with our budget and gave options for spending extra if we wished or reducing costs if needed.

Sent by Judith Hodgson West

Vince is dedicated , determined and just amazing

Sent by Sara Donkin

I have already recommended Vince to others. The service was excellent, beyond what I expected.

Sent by Katie Goldthorpe

Nothing is too much trouble and responses are always very quick.

Sent by Paul Foster

We all wanted to say what an amazing trip it was . It's by far the best trip I’ve been on and couldn’t have been done without your help . We already want to book up to go there again . Pine Cliffs was out of this world as a destination , staff were superbly helpful and faultless. Stunning scenery, awesome private beach . The townhouse met every need and surpassed our expectations . Pools and facilities were first class & we didn’t even scratch the surface of what was there. Food outside the resort was superb. A perfect trip . The little touches you gave even including boarding passes etc made it even more personal and allowed us to enjoy the experience of the holiday to the full and Jet2 we would also recommend to anyone. We will be recommending you to all our friends . A huge thank you from all of us. Kindest regards Paul Sara Jack and Floyd

Sent by Rob Heslop

Recently back from another superbly arranged trip. Thanks once again for making it all so easy. From speedy security check, to great hotel and service to in resort check in and luggage collection, everything was smooth as silk. The hotel was excellent- the facilities, the location and especially the staff. The staff are endlessly helpful and cheerful and really do make a difference. One change we did notice from last time was the demographic. At 69 l felt quite young! Plenty of young couples, and people in middle age too. Perhaps the older clientele are those visiting year on year, and those attracted by how attentive the staff are. Jet 2, outward and return, was pleasant and efficient. Super break, and top marks to you and Travel Counsellors for taking all the hassle of arrangements on your very capable shoulders.

Sent by Julie Benedict

Vince has taken the stress out of booking my first solo adventure. Am looking eagerly forward to my trip to Poland.

Sent by John David Ford

Great trip, thanks. Excellent choice of hotels. All really well located. Clean comfortable and hospitable. Food and service first class in most cases. Lots to see. Interesting driving routes, quite manageable. Car upgraded to Mondeo SI. Roads were very quiet. Weather very good for most of time although one day of fog and snow on high mountains! SAS first rate. So many thanks for your help with arranging an excellent trip.

Sent by Sally Bennison

Vince was recommended by a friend after our holiday with Thomas Cook was lost and he was tremendously helpful and not only managed to get us another holiday, but organised parking, extra legroom seats and meals. He has been a font of information on how to tackle getting our money back and has offered advice on the process.

Sent by Irene Roberts

I just wanted to say a huge thank you for all your time and patience with us - I know Nina has been leading and I am in the background. I am sure it will be a very memorable trip.

Sent by Paul Foster

I couldn’t quite narrow down my holiday - I had a vague idea . Vince was able to give me some options which suited my budget and take in to account my wide needs for the holiday . Thoroughly looking forward to our break and have had no stress in planning it .

Sent by Amanda Whitaker

Vince has arranged a family holiday to Sicily for us. Four generations from 2 month old to 70+ He has been patient, understanding and helpful listening to requirements for my elderly mother and young granddaughter. It has given me peace of mind to know Vince has done all the difficult groundwork to ensure we have a stress free family holiday. It's not the first time we've used Vince's services for a trip and certainly won't be the last, I cannot recommend him highly enough!

Sent by Matthew Bendin

I had a late mix up on something I'd arranged independently and needed to find accommodation at very short notice. Vince was able to come back straight away with a few options and I was able to choose one which suited my needs perfectly. He was very helpful & I will certainly use him again when booking other trips.

Sent by Alison Purdy

We had a great time in Barcelona and all your arrangements went without a hitch. The Hotel Barcelona 1882 is superb by the way. We would definitely recommend it, really gorgeous and not too expensive (although the sangrias took their toll on the room bill!). Lovely not to have to do any holiday admin as well like checking in etc. Thank you so much for all the running around you did for us, I couldn’t be happier with the service.

Sent by Peter Stephenson

Vince made a huge effort to find us the best hotel and travel package - we are very happy with the one he helped us choose

Sent by John Gardiner

Vince has been very attentive and has looked after me from the first time I contacted him.

Sent by Kevin McKeown

This is my 3rd time using Vince and Travel Counsellors, which I believe says everything! As usual, I’m treated like an individual who matters to them. Nothing is too much effort and there is excellent communication throughout. From experience this doesn’t end when I’ve paid but continues even to the point of a quick ‘how’s it going?’ when in resort. I will of course be using Vince for my next booking. Thanks again!

Sent by Eddie Chapman

Vince tackles problems with verve, ruggedness and graciousness to find the best solutions

Sent by Will Hodgson West

Extremely helpful and supportive, even with last minute requests and adjustments!

Sent by Barry Young

The service from Vince has been very efficient and very professional. The itinerary was put together painstakingly and as a result is exactly what I wanted. The difference between a bespoke suit and one off the peg!

Sent by Nina Tuson

Really helpful & always got back to me with answers to any of my questions really quickly. Would definitely use Vince again & will recommend to family & friends.

Sent by Alison Purdy

It was great to be able to give Vince my requirements and for him to come back with a range of offers to choose from at a speed I would not be able to match.

Sent by Chris Heslop

Attentive listener, so understands client's needs. Comprehensive and efficient response, with excellent choice of alternatives. Makes booking a holiday a pleasure, which is how it should be.

Sent by Dean Ambridge

Superb service

Sent by Helen Dodd

The individual personalised service was fabulous and all the tweaking of the itinerary to ensure the holiday is exactly what we wanted was superb. Thank you Vince

Sent by Martyn Davies

Thanks for your help - we had a wonderful trip! The accommodation was perfect and we were lucky with the snow conditions, perfect for 3.5 days out of 6 and skiable for all but half of Monday. The transfers were excellent - Cool Bus were given the job by Ski-Lifts and were very personable. Now back to reality but we had a great week away!

Sent by Katie Goldthorpe

So patient and professional. I had so many questions and they were all answered in such detail, nothing has been too much trouble. I also love that he is excited on my behalf. It’s been a really pleasurable stress free process, no continual chasing up after giving us a quote so we were able to make decisions in our own time.

Sent by Alex Bendin

Vince has been most helpful with organising our ski trip. And despite us having to change dates twice as we couldn't all agree on the first option, Vince has accommodated our needs in every respect! We would definitely recommend him and this is our second booking with him.

Sent by Rosie Bloomfield

What a fantastic holiday we've had. I cannot thank Vince (and Antonieta his contact at Southern World in New Zealand) enough for the organisation which made it so easy to move from place to place and see all the things we saw. We have some great memories and of course thousands of photographs. Now we need to think about our next adventure.....

Sent by Bryony Skey

I just wanted to thank you for your help and support with the trip. The arrangements all went according to plan, particularly the pick ups and transfers. The guided tours in Moscow and St Petersburg were really worthwhile and we liked both Irina in Moscow and Natalia in St P. The Aquamarina in Moscow was modern and luxurious, the Cronwell more quirky but still comfortable. It was the right decision to upgrade to bigger rooms. Anyway, thanks again. It was really enjoyable and interesting.

Sent by Bryn Turner

Great service and extremely helpful. We gave Vince a complicated holiday to plan and he came back with options we hadn’t considered and that were perfect for our needs - thank you

Sent by Alex & Bridget McLeod

Vince provides a very professional but also personal service which has made booking/organising our holidays so much easier and importantly taken away the stress!

Sent by Mas Naeem

We were looking for a relaxing exotic winter sunshine holiday and Vince our Travel Counsellor provided us with exactly what we were looking for. We would most definitely highly recommend Vince as he worked hard to fulfill our requirements and gave us good advice on direct flights meaning more time at our chosen destination. Thank you for helping us.

Sent by Imogen White

Very helpful, very speedy responses, excellent!

Sent by Rob Heslop

Great service from beginning to end. Extremely helpful and attentive to our needs and always kept us fully in touch with progress and options.

Sent by James Tuson

Another great holiday, thank you. All travel plans went very well and the hotel was as just described on the website. No suggestions for improving the service with the hotel or your organisation. The fruit and fizz on arrival was also very well received!

Sent by Linda Kemp

For a trouble free stress free holiday speak to Vince. He recently arranged a trip to Menorca for my friend Helen Dodd and I. It all went like clockwork. It's so reassuring to know there is a friendly voice at the end of the phone if you need it. Thanks Vince

Sent by Alexandra Castledine

We'd like to say a massive thanks for organising our trip to Kraków. We had not previously considered using a Travel Counsellor, normally booking everything ourselves online. It's definitely a service we would use again. The quotes you produced were extremely helpful and we loved how you always offered an alternative option. The accommodation you sorted for us was amazing & exactly what we were looking for, the transfers were all completely on time and we had absolutely no issues with any part of the trip! The excursion to Auschwitz was incredible. Sometimes trips away can be a stressful experience but this was the polar opposite, relaxing and thoroughly enjoyable! We will definitely be in touch with you for our next trip and strongly recommend friends and family to do the same! Thanks for making a special occasion so enjoyable!

Sent by Helen Dodd

We've just had a fabulous week in Menorca organised by Vince. It doesn't have to be an exotic holiday. Every last detail was thought through and arranged for us.

Sent by Emily Clarke

Thank you for organising our trip to Budapest, we had an amazing time and loved being out there. Your support before, during and after the trip was first class and no doubt we will recommend you and the service to anyone and certainly use you again! Thank you once more, we had a great time largely down to your service! Emily & Matt

Sent by Malcolm Noblett

Great service from Vince Bendin, no hesitation in recommending him to anyone

Sent by Matt Bendin

Vince was very helpful, he gave plenty options and information that best suited the trip we were after. We shall certainly recommend him to any of our friends or family.

Sent by Alex Bendin

Vince has been extremely helpful and reliable in sending out information about the trip and when doing the quote, gave plenty of options. I would definitely recommend his services to family and friends.

Sent by Kevin McKeown

This was the first time I’ve used a service like this provided by Vince. I loved that I gave him the parameters to work to and he came back quickly with various options for our group. Queries were answered very quickly allowing us to make a booking. The whole process has been hassle-free and the personal service provided by Vince has been second to none. Thanks again.

Sent by Karen Hamer

Vince - just perfect. We got the holiday we wanted. We got loads of advice and support, building the right trip for us. Vince showed endless patience developing a great holiday. We appreciated the way Vince kept an eye on the budget ensuring we got great value for money.

Sent by Debbie Kendall

Thank you so much for organising such an amazing trip for us. We loved Reykjavik, our hotel was in a fantastic location and the city is so different to any other capital that we have been to. The Golden Circle tour was fascinating and of course the absolute highlight was the Northern Lights. Wow. We could not possibly describe them in a way that would do them justice. They were just incredible and certainly made up for the £12.00 for a small glass of beer! We have used Grayline in other countries and they are always very efficient. Everything other than an unavoidable flight delay on our return worked like clockwork. Thank you so much Vince for sorting us out - we will certainly be recommending your services.

Sent by Alex McLeod

I've already recommended your services to someone. I can't speak highly enough about the service I received from Vince Bendin - he not only consistently returned my queries in a very prompt fashion but also very politely nudged me along when I was being a bit slow to respond. He also offered me various holiday destinations and options which really gave us the opportunity to make an informed choice of which holiday destination and accommodation was best for us. Absolutely no hesitation in recommending Travel Counsellors.

Sent by Rosie Bloomfield

Vince was brilliant. He helped us put together trip of a lifetime that is perfect and unique to us. I would highly recommend Vince. He was patient, understanding and helpful. Thanks Vince

Sent by Dianne Edge

I will recommend Vince very highly in finding a tailor made holiday to suit my friends. I feel Vince has shown total commitment to finding a holiday (which ticks all the boxes) for my partner and I. He listened patiently, taking into account our budget, what we really wanted, down to little details, i.e. extra leg room, accommodation, in fact everything we requested in our holiday. We usually book our holidays on line. It was good being able to sit down and actually talk to someone who knows what we wanted. I think this is a great idea - the personal touch. Many thanks Vince.

Sent by Amanda Whitaker

Vince helped my husband organise a 50th birthday surprise weekend in Paris. The personal touches are what made this trip so special. Organised trips, pre booked drivers, personally recommended hotel and recommendations based on Vince's own knowledge of the area. I would not hesitate to use him again and have recommended him to everyone I have spoken to that's planning a trip. I can't thank you enough Vince

Sent by Steve Parkhouse

Vince made the whole thing very easy for the inexperienced traveller and was always available to help.