When we book with Yvonne we know that if there is any problem or unexpected hiccups Yvonne will do her upmost to resolve any issues we have. I would give her 11 out of 10 but sadly it would not register that score.

Yvonne is more like a friend than a counsellor because she is so friendly and can't do enough for you. it is not a problem to her to change things as many times as you want until you get the perfect holiday for you.

We have been customers of Yvonne for a long time, take 2 holidays a year and always use Yvonne to book them. Whenever we’ve been to America and Canada the booking, transport and trips are always first class never any problems

Yvonne is so friendly and helpful - always comes up with good ideas. I've never met her personally but feel I've been a friend for years!

Always polite prompt and friendly, we recommend Yvonne to all our friends and heard about the service via my parents. Yvonne has never let us down, is always helpful and listens to what our needs are.

Yvonne is just so professional. Full 10 out of 10 everytime

Yvonne has organised many holidays for me over the years and has never disappointed with her advice and recommendations, A truly lovely helpful lady. I do recomend her to everyone.

Yvonne is always helpful and finds great holidays. Have recommended in the past and would do again

Yvonne is unlike any other person I know in the industry. Nothing is too much trouble and even logs on at night to help out with bookings if you are busy all day. She is amazing!

Yvonne is always willing to help and advise on destinations and hotels and has an extensive knowledge of the areas she recommends. Over the years she has come to know or preferences and we have always been highly satisfied with our holidays booked with Yvonne.

Fantastic, friendly, hassle free experience which makes booking a holiday so easy and enjoyable! We wouldn't book with anyone else! Thank you so much again.

Always professional in all aspects. Looking forward to another first class holiday.

Always available to help even outside of working hours.

As ever Yvonne provided much helpful advice on top of the various flight options.

A pleasure to deal with

Always recommending Yvonne! Fantastic! Would be at a loss without her expertise!

Yvonne is always swift to answer questions and very helpful

Nothing is too much trouble for Yvonne.

Just want to say a massive THANK YOU for all you did in making our dream honeymoon a perfect reality! After being told repeatedly that our dream honeymoon wasn’t feasible by the majority of high street (and high end) travel agents, I was delighted to discover that Travel Counsellors have such a “can do” attitude and the end result was better than we could ever have imagined. Every single detail was meticulously planned, from meet and greets at the airports to last minute queries, oh and luggage labels – a completely overlooked necessity by almost every travel company these days!! Arriving at Governors Il Moran camp in the Masai Mara is something that will stay with me forever. The staff and management work as tirelessly as you in ensuring that our stay with them was first class! The same must be said for the team at Chaaya Lagoon in the Maldives! In summary, our dream honeymoon covered 2 weeks, 10 flights, 2 continents and 2 totally different experiences and YOU made it possible! Would I do it again? I dearly hope so! Would I use Travel Counsellors again? Absolutely YES!!!!!

Yvonne is nothing short of totally amazing! I am not the easiest of customers when it comes to my holiday must haves, but she always delivers! I book every holiday with Yvonne, which is quite something given that I am a self-confessed control freak! Book today for total piece of mind!

I would like to comment on the efficient and proactive way one of your agents dealt with this holiday booking. Yvonne Williams was our contact and she ensured that customer's expectations were managed and that they were fully aware of any changes. She provided alternatives and suggestions to make the holiday experience memorable and enjoyable, without any issues.

We are very happy with the service Yvonne provides, can't believe how quickly she turned our recent request round, had e-mailed her with 'parameters' i.e budget, location, dates, star rating etc and she came back to us in less than 24 hours with ten alternatives! We were really chuffed and asked her to book our choice of holiday by reply, everything was sorted quickly and thoroughly. Yvonne gave us a follow up phone call to ensure we were happy with the details, she'd even sorted out our seats on both the outgoing and return flights. What we find is most helpful is that Yvonne asks for feedback from her customers about their holiday, this is invaluable as she can then tell her other customers about the experiences of her other clientele and help them come to a decision on say a particular hotel, or destination. We shall continue to use Travel Counsellors in future and, as we have already done, continue to recommend the service to our friends and family.

I have used Yvonne and Travel Counsellors for nearly ten years - she is fantastic... helpful, informative and always willing to help. I wont be going anywhere else when it comes to holidays Yvonne always gets my business.

Yvonne provided a really excellent service and I would recommend her to anyone booking a holiday. We had a tight budget and were fairly fussy but Yvonne managed to find us what we wanted and we have just returned from an excellent holiday. She was very friendly and actually listened to what we wanted which was not the experience we had from visiting high street travel agents. She came up with various options very quickly and was on hand to discuss our requirements over the phone and by e mail. I will certainly be contacting Yvonne again to book our next holiday!

Its a pleasure to arrange my holidays with Yvonne, she is very knowledgeable and somehow always manages to think of the things I have forgotten i.e. have I arrange my visa, and is happy to help when I get frustrated filling forms in. Yvonne always has a smile in her voice and its lovely to find an email asking if I have had a good holiday. Will book with Yvonne again

Yvonne helped us plan our two week holiday to Cuba with great insight into the pro's and con's of such a holiday and even the individual hotels. Her opinions were proven to be very realistic and helped to tailor our holiday perfectly. The combination of hotels we wanted for our twin centre trip was not outwardly available through the normal brochure route. But when we made a late speculative request for a change of hotel in Havana, she hit the jackpot for us. Her friendly and personal service was spot on and we will be contacting her again very soon for the next one.

Yvonne has booked our holidays for many years, because she bothers to get to know her clients preferences you can be sure that any holiday she recommends will be one you would have chosen yourself if you could have been bothered to have trawled through all the brochures. Her many years of experience in the travel business make her a fountain of knowledge which she is only too pleased to share with her clients.

I would recommend Yvonne Williams to everyone I know. Most of my family and friend now use the service for their holidays.

We have used Yvonne for all our holidays and travel for over 8 years and have always been delighted not only with the efficient and friendly service but the excellent quality of advice and value for money destinations she has sourced.

I have booked holidays through Yvonne for a number of years and will continue to do so for years to come. Its the added touches that makes the difference. Yvonne is always contactable either by phone or email and doesn't make you feel that you are just another customer, every holidays is special and thats how Yvonne makes you feel. Thankyou

Always helpful,when in difficulty abroad (British Airways strike) Gerry and Yvonne are just at the end of a phone. You can rely on both of them. Yvonne is happy to give you her undivided attention in all matters regarding your holiday.

We used Yvonne to sort out a big family holiday this year. This is the first time we've used her and will certainly not be the last! She was very patient with our (many )changes of plans beforehand and organised pretty much our perfect itinerary. The holiday itself went very smoothly and without a hitch, but Yvonne had provided plenty of contacts if we had needed help.

Yvonne has arranged our family holidays for a number of years now and she has helped us to organise many exciting trips including Singapore/Australia, New York and California where her advice was invaluable. Nothing is ever too much trouble and she has always been extremely patient, costing endless options until we are completely satisfied. Thanks Yvonne.

Yvonne has worked tirelessly on my behalf, and on the behalf of other colleagues in organising what are often quite convoluted trips throughout Western Europe, North America & Asia-Pacific. As a small company, we are always trying to control travel costs & Yvonne has helped tremendously by finding economic routes and alternatives to enable us to make essential business trips. She is invaluable!

I have had the best holidays booked by Yvonne. I email approx spend, duration etc and I get emails with the best prices, flight times, hotel links and dates. What makes this service even more special is the personal touch. Yvonne deals with the hotels direct to ensure that you get the very best available. I would not use anyone else, Thank you for my fantastic holidays!