Based In Winchester

Zoe Palmer

Available for new enquiries

It's Nice To Meet You

Hello and welcome.

My name is Zoe and I am your Travel Counsellor based in a beautiful village close to Winchester in Hampshire. While the UK is home, I am also an Australian citizen having spent five years previously living in Melbourne, exploring all the wonderful travel highlights on offer down under.

Travel is my passion and before becoming a Travel Counsellor in 2020, I worked for a global luxury tour and cruise operator as well as tourism boards, rail companies and an airline. With more than 25 years' travel industry experience, not to mention lots of personal travel, I have a wealth of knowledge across many destinations and travel styles - from designing luxury tailor-made adventures to river cruising down Vietnam’s mighty Mekong, sailing the tropical Whitsunday Islands, road tripping across the USA, game viewing in South Africa, skiing in Italy and cycling the vineyards of France, to name but a few. There’s always so much more to discover and experience though, and that’s what I love about travel.

I’m keen to share my knowledge and experience with you so that you can enjoy the most amazing holidays and treasured memories. Whether you’re looking to book a once-in-a-lifetime luxury tour or cruise, the perfect honeymoon, a stress-free family beach getaway, an eco-friendly retreat, ski trips, exciting city breaks, adventure travel or a holiday at home here in the UK, I can offer a tailor made service to create your bespoke holiday.

I have the option to act as a travel agent or a tour operator and I am totally independent so I will always offer you options that are designed to meet your specific needs.

I’m a firm believer in delivering trusted travel advice together with the highest levels of customer service so when you book with me you can rest assured that I will take care of all the hard work; searching for your perfect holiday, taking care of all the fine details and securing you the best value.

Everything you book with me is 100% financially protected for your peace of mind. That way all you need to do is relax and look forward to your next trip. I am flexible and always available to have a chat about your holiday ideas at a time to suit you, even if that’s outside of the usual working day.

I would love to hear from you so do please drop me an email or give me a call and let’s see how I can help you plan your next holiday.

Best wishes,

Zoe

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Say YES to Saint Lucia!

23 December 2022

Falling in love with Saint Lucia is easy. From the picture postcard-perfect beaches to the lush rainforests, deep history, creole culture, warm and friendly locals and, of course, the iconic Pitons – it really captures your heart. Which is rather apt given that the recent trip I attended was centred on Saint Lucia as a romance destination! I was one of eight UK agents and tour operators that were invited to explore the Island as part of the Saint Lucia Tourism Authority’s Global Romance Summit – a week-long trip that offered us access to the Island’s top resorts, activities, and wedding suppliers. This means I have specialist knowledge and access to suppliers for my clients who are planning to propose, get married or honeymoon on this fabulous island. The special guest at the Romance Summit was Dr Ernest Hilaire, Minister for Tourism, Investment, Creative Industries, Culture and Information, who explained his thoughts and vision for encouraging visitors to get out and explore and experience all the island has to offer. So that’s precisely what we did. From hiking to the top of Pigeon Island, to dancing the night away at the Gros Islet street party, chocolate making at the Howelton Estate, sailing to the Pitons aboard a catamaran, ziplining through the rainforest, bathing in mud at the sulphur springs and dashing through the hills on segways. We also squeezed in 16 hotel visits and some sensational lunches, dinners and rum cocktails enroute….all in the name of research! Weddings are really easy to arrange in Saint Lucia and there is such a broad range of options to suit all budgets and preferences. It’s worth noting that Saint Lucia does not have a residency period, so this allows marriage licenses to be obtained within 24 for hours of arrival (same day application) or the couple is required to be in Saint Lucia two days prior to their wedding (regular application). When planning a wedding I can either put you in touch with the team at your resort or one of the independent wedding experts on the island. The latter all have their own unique style and it’s a close-knit community so they will happily refer you to a colleague if they think there will be a better fit for you. The island is a story of two halves and so a split stay is a great idea. Head North first for fun and adventure, ensuring you include a Friday for the street party at Gros Islet. The land transfer north is c. 1.5 hours and the roads are bumpy, so if budget allows then a helicopter or ferry transfer could be a good alternative. Then head south for nature and serenity. Favourite properties include Jade Mountain and Anse Chasenet (the views), Cap Maison (the beach vibe) and Sugar Beach (the spa). The magic for any wedding or honeymoon comes from the extra sparkle I can help you add. I have access to all my contacts on the ground and can help my clients arrange the perfect celebration - whether that's a proposal, renewal of vows, wedding, honeymoon or wedding anniversary. So if you're thinking of marking your special occasion overseas then I would recommend you say YES to Saint Lucia!

Celebrating 30 Years of Disneyland Paris

23 December 2022

This year marks the 30th anniversary of Disneyland Paris and I was delighted to be invited to visit the resort to as part of a special VIP celebratory trip. Travelling to Disneyland Paris via Eurostar from London St Pancras is fast and easy, although please be aware the direct service will no longer operate from 5 June 2023. However, the indirect routes will still offer a good alternative. We stayed at the new 'The Disney New York – The Art of Marvel' hotel which is a short 10-minute walk from the main parks. Modelled on the Manhattan skyline, a stay here is an absolute must for Marvel fans of all ages. The hotel is decked out with 350 pieces of Marvel artwork and boasts two restaurants – Downtown for buffet and Manhattan for a la carte, as well as two bars – Bleecker Street Lounge for coffee and drinks and the sophisticated Skyline Bar. Each floor of the hotel is dedicated to a different Super Hero and there are lots of accommodation styles, plus interconnecting room options to cater for families or groups of various sizes. I loved the Super Hero interactive Marcel stations where you can have a photo taken. There also a pool and shop at the hotel. If you’re not a Marvel fan but still want to stay close to the park then Newport Bay and Santa Fe are also options to consider. In the park itself there is an epic new land – Marvel Universe. With two new rides on offer – the Avengers Assemble: Flight Force offering big thrills; and the interactive Spider-Man W.E.B adventure – plus Super Heroes making unexpected appearances several times an hour, this is a really fun new addition to an already exciting resort. Of course there is so much on offer beside Marvel in the resort and I loved sampling all the rides using my fast pass (a must in my opinion) and enjoying highlights such as the Character Breakfast and special shows. For the 30th anniversary Disneyland Paris is inviting you to dream bigger, laugh lounder and smile wider than ever before and the celebrations will continue until 30th September 2023. Plus Pixar fans will love the fact that a new show is being added in Summer 2023. So if you’re hoping to plan a trip to Disneyland Paris then 2023 is a great time to visit and I can help you plan your perfect trip!

Travel Insider - Penny Naoum, Regional Sales Manager UK & Ireland, Domes Resorts

15 September 2021

As a travel expert I am lucky to experience first-hand some of the best hotels, resorts, destinations and travel experiences across the globe. To bring to life what is available I’ve been collating interviews with some of my contacts in the industry to bring you insider insight into some the most sought-after holiday experiences. I recently stayed at one of Corfu’s newest resorts, Domes of Corfu, a soon to be Autograph Collection by Marriott. When you arrive at this latest resort it feels like you’ve discovered a secret haven. Located in Glyfada on the west coast of Corfu, this new addition to the Domes Resorts portfolio is set against a backdrop of lush mountains and with a gorgeous sandy beach, this recently refurbished gem is perfect for families. Here I speak to Penny Naoum who shares more about what’s on offer for guests in 2021 and beyond... Q. Penny, this is the latest of the Dome Resorts portfolio – can you tell me more about your resort? Our Domes Resorts portfolio is already well established and includes our sister properties in Chania, Elounda and Corfu. Every resort offers consistency in terms of luxury, service, style and signature personalised experiences but equally we’ve designed them all to have their own identity. Domes of Corfu is our latest addition to the family. We’ve completely refurbished an existing hotel to bring it up to our Domes standards and what believe we’ve created is elevated luxury combined with a rustic, relaxed and bohemian feel. Q. Tell me more about what’s on offer for your guests? The setting for Domes of Corfu is really quite special. We have the awarded best beach of the Island literally on our doorstep and the site is surrounded by lush forest and mountain scenery, so it feels private and exclusive from the moment you arrive. Your own slice of heaven. Guests can dine in our Agora Restaurant which offers a combination of traditional Greek and international cuisine. We also offer Topos, our beachside seafood restaurant; our a la carte restaurant Frourio which offers an Italian twist; or for more of a gourmet ‘street-food’ style meals you can dine at the Signature multi-awarded CORE concept, named Spianada. In Spianada, we will also be organising weekly events, themed nights or open cinema nights. We’ve taken time to develop a range of activities for our guests, from Yoga and Fitness classes to Signature and tailormade spa treatments inspired by Corfiot nature and mythology. Our team can also assist guests who want to explore the island in more depth either with a hike, jeep safari or a boat trip to name a few. The UNESCO protected Corfu Town is easy to access and only 20 minutes’ drive, as are a number of other sights and attractions. Q. We stayed with our children and felt the resort was particularly geared up for families – would you agree? Absolutely! We take great pride in ensuring that everything is easily accessible and is sensitive to the needs of all our guests, from the very youngest upwards. There is a separate paddling pool, kids’ menus in all restaurants, a lifeguard on duty daily, we offer an excellent kids club with a Worldwide and Montessori-style programme and the whole resort has a very relaxed and laid-back feel which works well for families. We will also have an activity park with more teenager-friendly activities. We also recognise that grown-ups need a holiday too and so we have an evening programme, an adults-only pool, babysitting to give parents a much-needed night off and some fantastic bars – from our sophisticated French-inspired Nkaleri Lounge to Xenia and Paralia, our two bars based in the Spianada and by the beach respectively. Q. You’ve opened this new resort in the middle of the pandemic – why now? It’s always a challenge to open a new hotel, let alone do it at a time when there is uncertainty around travel, but the truth is that we like a challenge and to keep our promises. After the huge success of our adults-only Domes Miramare in Corfu, we had constant feedback for a family resort in Corfu under Domes standards. And as soon as we announced Domes of Corfu, the demand for this summer has been fantastic. Q. What style of accommodation are available for guests? There are 236 rooms and suites available, and we have taken time to ensure that they offer a wide appeal for our guests. All of our Tropical accommodations offer a forest or side sea views. All our Sapphire ones offer direct sea views. We have retreats, suites, open plan suites, swim up suites up to a 2-bedroom Sapphire family suite. All suites offer robes and slipper, luxury toiletries and rain showers and a mini bar as standard, as you would expect in a luxury resort. Of course, we also have the Sublime suites, part of the Haute Living, where guests have even more elevated inclusions, access to the Haute Living Room and a complimentary upgrade to Half Board Dine Around. Q. Can you explain the Haute Living concept? Haute Living Selection is a hotel within the hotel concept. It is designed for those that love feeling like VIPs. You only get it if you select one of the 7 highest room types and as briefly mentioned before you get a few benefits with it. Besides a bigger room type, you have a few upgraded room amenities, a dedicated HLS Manager and concierge staff, complimentary Half Board Dine Around and access to the all day exclusive Haute Living Room offering hot and cold snacks, fruits, salads, traditional delicacies, tea, coffee, and some branded wines, beers, soft drinks & evening spirits. These can be used exclusively by these guests on a complimentary basis. Q. Finally, what’s your Insider tip for those considering a stay…. My personal tip would be to first, rent a car, regal Corfu has so many beautiful locations for you to explore and it will be a shame if you don’t. It is an UNESCO town for a reason. Next, I’d say maybe do one of our outdoor experiences like horse riding, scuba diving, snorkelling, jeep safari or a mini cruise to Corfu or nearby island of Paxos. There is also a tennis and golf court in the island, we’d love to book a session for you. If you prefer to stay in, then, book a spa treatment, as I guarantee it is unique or participate in an olive or wine tasting with local producers. Last but not least, enjoy that golden sandy beach and emerald clear waters of Domes of Corfu. We want you to have a full 360 degree experience and make amazing memories to last you a lifetime.

Travel Insider – Angela Ntargaki, Guest Relations Manager, The Olivar Suites

30 July 2021

In the first of a series of interviews with some of travel’s inside experts, I talk to Angela Ntargaki, Guest Relations Manager at one of Corfu’s hottest new openings for 2021 – The Olivar Suites. Angela shares how the resort is going the extra mile to welcome its inaugural clients during the pandemic. Q. Angela can you tell me a bit about the background of The Olivar Suites? The site that has been developed used to be an olive grove and has belonged to The Olivar Suites owners’ family for more than 350 years. The main building down by the beach which houses the ‘Olibar’, our stunning Corfiot bar, is the original olive mill house. Q. The design of The Olivar Suites is quite different to other resorts nearby – why is that? The vision of the owners and their architects, Costis & Phivos Skroumbelos and Project Architect Argyro Kopsida, was that they wanted guests to enjoy an authentic, intimate and private experience while retaining the feeling of being in a traditional Corfiot village. All of the buildings are low rise so that they blend into the village of Messonghi. The gardens have been planted to create privacy for the suites and also to exude the smells and senses of Corfu, so we have natural tones of lavender and thyme throughout the property. Q. I understand that the owners were keen to conserve the trees on the site? From a conservation perspective it was important to them that they save the entire grove. They've ensured that every olive tree has been rehomed, either by moving them around the site to become an integral part of the landscape design of The Olivar Suites, relocating them to their other two hotels on Corfu or to other local sites. All the trees remain intact and on Corfu. Q. Would you say there is a strong sustainability ethos at The Olivar Suites? Sustainability and community is really important to us. All our goods are sourced locally and support the local producers on the Island. In addition we ensure that consumption of natural resources is kept to a minimum, our waste treatment is designed to have minimal environmental impacts and we use only eco-friendly friendly cleaning products and organic materials. What’s also important to us is that our employees are all locals and we are bringing in more custom to the businesses in our village too. Q. Tell me about your role here? As Guest Relations Manager I am here to ensure everyone is well looked after and that they have the very best experience possible. I have been fortunate to work in some of the best hotels in London and before I joined the team here I was working at The Savoy in London, also as part of the Guest Relations team. My ethos is that the most important part of a holiday are the memories that are created and so our team is solely focused on exceeding expectations to ensure this is the case for our guests. Everything matters – from the first smile to the tiniest details. Q. Who would be your typical guest? The Olivar Suites is a perfect destination for couples, groups of friends travelling together and families, all of whom are looking for luxury, relaxation, privacy and an authentic stay. While we warmly welcome families, I would highlight that we don’t offer kids clubs or children’s activities. Our guests also value being able to support local communities and want to be immersed in local Corfiot life and so our position in the heart of the village is a big attraction. Q. What suites are available for guests? We have 120 suites here at The Olivar Suites and most of them include private pools. It’s only 20, many of which are on the upper floors, that don’t. We are proud to offer the largest selection of pool suites in Corfu. The high proportion of pool suites is an important part of our vision for privacy. Our clients are likely to want to spend more time in their room and so from next year we will be tailoring our offering to suit, with in-room dining, spa treatments and even PT sessions being made available if clients wish. This in-suite offering was something we had hoped to provide this year as we launched, but due to Covid we have decided it will be a feature from 2022 onwards. Q. What are your most popular suites? Different styles are popular with different guests. Ionian Suites cater for three people and are situated on the beach with easy access to the pool, our restaurant and bar. As well as offering the largest pools, these also offer two bathrooms, the ensuite also has a bath, and a large but private garden area. Above there are the Riviera suites. While they don’t have a private pool, these suites more than compensate with a large terrace and spectacular picture windows so that clients can lay in bed and drink in the views of the Ionian sea and beyond to mainland Greece. We often see these two suites - the Ionian and Riviera - sell together as it offers accommodation for five people and the pool can be enjoyed by all. Corfiot Suites are popular amongst families and couples or friends travelling together due to the two bedroomed lay out. Couples are also opting for our Majestic Suites due to their larger private pools and outdoor terrace areas. Q. The food is outstanding – can you tell us more about it? We are so excited to have Chef Spyros Agious heading up our kitchen at ‘Flya’. He is a young, talented and acclaimed Greek Chef with a Golden Chef’s Hat Award under his belt and an impressive track record of working at some of the best restaurants and hotels in Europe, including the Greenhouse and Claridge’s in London. We are delighted that he has chosen to return home to Corfu to head up our talented kitchen team. Our guests enjoy modern Corfiot and Mediterranean cuisine in our restaurant ‘Flya’ offering a unique tasting experience, or a more casual menu in the 'Olibar'. Menus reflect the authentic recipes, ingredients and flavours of our grandparent’s generation, but with a modern and sophisticated twist on each dish. Q. Finally, what’s your Insider tip for those considering a stay…. Stay with us at The Olivar Suites and you can head off to Paxos and Antipaxos, explore Corfu Town, either by bus or boat, or you’ve got the beautiful clear waters of the Ionian sea to explore by paddle board or kayak. Corfu has so much to offer that many clients combine a week with us and then head North to take in the contrast and sights in the North of the Island. Whatever you would prefer, your travel expert can work with us to arrange.

A Taste of Vietnam

12 October 2020

A journey to Vietnam is a sensory overload. From the chaotic traffic system to the aromatic street food and the broad welcoming smiles of the locals, it’s impossible not to fall in love with this charming destination. My first trip to Vietnam was 21 years ago. It was the first stop on my world travels. I spent almost three weeks travelling overland from Hanoi to Ho Chi Minh City (Saigon) by minibus and coach, stopping at Hue, Hoi An, Nha Trang and Mui Ne beach. It blew my mind and I promised to go back and explore in more depth on future travels. I returned some 15 years later hosting a group of VIP journalists on a trip to Ho Chi Minh City, and then on a luxury river cruise sailing along the Mekong River across the border into Cambodia. On this second trip we were accompanied by Australian-Vietnamese Celebrity Chef Luke Nguyen who showed us the secrets of the city, culture and cuisine from a local’s perspective. From cooking classes to inner city districts, roof top bars and coffee shops to late night street food hangouts, we were incredibly lucky to have first-hand access to what local life is really like and to develop a deeper appreciation of the culture. There are plenty of must-see sights on a holiday to Vietnam but if you're planning a trip then here are my favourite five experiences that will set your holiday apart: 1. Barter in the markets. There are plenty of opportunities to have a haggle with the locals and one of my favourite souvenirs are nón lá – the iconic cone-shaped Vietnamese leaf hats. 2. Crawl through the tunnels at Cu Chi and gain a real appreciation for how they were used by the Viet Cong during the war. 3. Eat Pho for breakfast. Live like a local and swap your western brekkie for a bowl of Vietnamese soul food. 4. Take a cooking class and learn how to make popular street food dishes such as rice paper rolls, Banh Mi and Banh Xeo. 5. Finally, you have to try Durian aka the smelly fruit. The fruit world’s equivalent to marmite, you’ll either love it or loathe it, but I urge you to give it a go and make up your own mind! For expert advice and help planning your future journey to Vietnam call me on 01962 690006 or email zoe.palmer@travelcounsellors.com.

A letter to my valued customers

23 June 2020

To my valued customers, The world is reopening. It’s a new experience for us all. We can start to move around, interact with each other responsibly and enjoy laughter with family and friends. Holidays are no longer dreams but a reality. We can book and have amazing things to look forward to. I’m hoping you will write back to me. Leave me a comment or drop me an email to tell me where you are most looking forward to visiting, and what you are most excited to book first. Will it be a trip away with friends? A family staycation? A special journey to celebrate a birthday or anniversary that happened during lockdown? Are you go to far flung beaches or for adventures closer to home? I’d love to hear what you’ve missed the most about travel and what it means to you. For me travel is about new experiences. It’s about creating unforgettable memories that I get to share with the people who join me on each special journey. I’m so excited to be planning my next trip. A holiday with my family to reconnect after lockdown and celebrate two very special birthdays. After that I have my sights set on the Maldives for some indulgent relaxation and Japan for culture and contrast. The most important thing about travelling now, and in the near future, is that you feel confident and cared for. That is why it’s so important to book with someone who makes travelling a personal affair. My business is built on looking after and caring for you, my customers. From offering you expert advice, 100% financial protection, 24/7 support while you are away and always being available at a time to suit – I am here for you every step of the way. So tell me about what future travel looks like for you. Go on, drop me a note, email or give me a call and let’s discuss your perfect holiday. Warm regards, Zoe

Five ways to river cruise

18 June 2020

River cruising has really taken off in the past decade and having previously worked for a luxury operator I have witnessed this rapid rise in popularity first hand. For those new to this travel format it offers the chance to explore a region in depth, and in some cases cross borders through multiple countries. It’s a wonderfully relaxing way to travel. River cruise ships are intimate and offer accommodation for between 100 and 200 guests depending on the operator. A hassle-free holiday, on a river cruise you unpack once and stay on beautifully appointed ships akin to four- or five-star floating boutique hotels. If you choose to set sail with a fully inclusive operator then all your meals, drinks, sightseeing, entertainment and in some cases even tipping, are covered off in the price. Mainly geared towards adults, this travel style offers many different destination choices. Here are five river cruise options to consider: 1. Rhine, Main and Danube – Europe’s waterways offer the opportunity to sail through multiple countries and taking a river cruise is a great way of exploring some of the continent’s most fascinating sights. The most popular river cruise route is from Amsterdam to Budapest and typically takes two weeks. You will sail through some beautiful locations such as the rolling vineyards and castles of the Rhine Valley, the palaces of Vienna and the beautiful backdrop of Budapest. 2. Mekong – Meander down the majestic Mekong through Vietnam and Cambodia aboard a river cruise and experience a true slice of local life. Many cruises offer the chance to visit floating markets, learn about the region’s history, see craftspeople at work and meet locals in their riverside villages. This is one of my favourite destinations and I would recommend combining it with a land tour from Hanoi to Ho Chi Minh City. 3. Douro – From its source in northern Spain, the Douro flows through Portugal to the Atlantic. River cruises travel between Lisbon and Porto and some include a few nights ashore in each city at the beginning and end of the cruise. You’ll sail through Portugal’s vineyards, sample the region’s world-famous Port and explore the charming riverside towns. 4. Irrawaddy – River cruising through Myanmar is a great way to discover one of the world’s lesser explored destinations. Usually seven nights in length, itineraries take in the rich cultural highlights and will provide the opportunity to learn and experience the wonder of this fascinating country. 5. Rhône – Set sail through the gastronomical heartland of France on a Rhône river cruise between Arles and Lyon and you’ll experience picturesque Provencal villages, fragrant fields of lavender and vineyards aplenty. To find out more about river cruise holidays call me on 01962 690003 or email zoe.palmer@travelcounsellors.com

An Australian love affair

14 June 2020

Australia is as bold as it is beautiful. It boasts incredible wildlife, pristine beaches, the contrast of the big country versus cosmopolitan cities, and of course so much more besides. My first experience of Australia was as a backpacker and I was immediately smitten. Travelling to Cape Tribulation in Tropical North Queensland and then down the coast to catch a catamaran around the Whitsunday Islands before heading to the sophistication of Sydney with her iconic Opera House and flotilla of sailing boats sparkling on the harbour, I decided that I was never going to leave. My visa, of course, had the final say and it was back to Blighty for me once my year was up. Much as I tried, I just could not let go of the love affair I had started so a decade later and with a husband and young child in tow I found myself heading back there to live. This time I stayed longer and explored further. Living in Melbourne on my return, I had a whole new perspective on the country. I lived like a local and explored what was in my immediate backyard while also travelling further afield. For me, hearing the call of a Kookaburra or seeing galahs and cockatoos in my back garden was gold. Taking a bike ride in the country and spotting Kangaroos and Koalas or heading to the beach and seeing dolphins in the bay – all were a real highlight. I worked for an Australian tour operator and learned about the hidden treasures that take you off the beaten track. I discovered a whole new appreciation for just how vast, culturally rich and stunningly beautiful Australia is. I also realised that even after many years of living in Australia, there is just so much to see and experience that even locals struggle to pack the highlights in! Circumstances once again led me back to the UK but this time I returned with citizenship, another (proudly Australian) child and an even deeper affection for this vast and wonderful country. Last Christmas I took my family back for a three week holiday. We started in Noosa with beach and pool time, and a trip to Australia Zoo for the kids. Then it was over to Melbourne for a true Aussie Christmas with a BBQ, seafood and sunshine. For New Year we hired a beach house on the Mornington Peninsula and spent our days at local wineries, lounging in the spa pools at the Peninsula Hot Springs and paddle boarding at the picture-perfect Bayside beaches. Like their Mother years before, the children declared that they loved it so much they never again wanted to leave! If you are planning a journey to Australia and want to find out more about how to plan and experience the very best the country has to offer then do please give me a call on 01962 690006.

My customer stories

Sent by Sarah Jones

I cannot recommend Zoe enough when it comes to planning a holiday. Zoe listened and gave lots of options that incorporate our needs for a group of five people. We received regular updates as it go closer to our departure date. From start to finish I can not recommend Zoe enough. We have already booked a cruise with Zoe's help.

Sent by Martin Field

We wanted to plan a trip taking in Dubai, Australia, New Zealand and Japan. Travel Counsellors was recommended to us by a friend but not a specific counsellor. After looking through the resumes of a number of counsellors we opted for Zoe Palmer as Zoe had lived and traveled extensively in Australia and lived relatively close to us should a face-to-face meeting be necessary. We had a telephone call with Zoe and outlined our itinerary during which several suggestions were put forward to us and we felt confident in Zoe to put together our trip of a lifetime even though it was relatively short notice for a six-week trip across four countries. Zoe spent time with us understanding the type of accommodation we wanted to stay in and the type of things we like to see and do. Within a few weeks of starting the process the flights and accommodation were booked, and Zoe and her team came up with some amazing suggestions for what we should see and do. The trip started in mid-February 2025 finishing in late March. Everything about the trip worked perfectly and we were very fortunate to miss a cyclone in Brisbane a bad storm in New Zealand and the fire at Heathrow sub-station. Had we been caught up in any of the above we felt very confident the three levels of support offered by Zoe, local team in destination and Travel Counsellors 24-hour cover would have sorted the problem for us. We are so pleased we chose Zoe as the attention to detail and the desire to make this a perfect trip for us was obvious from our first meeting. We will be using Zoe again for the next trip and recommend you do the same. Thanks Zoe

Sent by Sue Griffiths

We had a fantastic trip, created by Zoe, which worked seamlessly for the entire 6 weeks. Zoe is very professional and listens to your plans and with her experience is able to make all the pieces fit together and give advice to enhance it all. It is the first time we have used a travel counsellor and we would definitely recommend the service and Zoe. Thank you Zoe for creating this wonderful trip of a lifetime.

Sent by Brian & Paula Houghton

We had the most wonderful holiday arranged by Zoe Palmer this year. It was a complicated trip involving touring for 1 month in New Zealand, followed by a 15 night cruise around the South Pacific Islands with a few days stop in San Francisco on the way home. It was further complicated as I use a mobility scooter and all travel / accommodation was thoroughly vetted to ensure it was suitable for my needs. We started planning this trip 2 years ago and Zoe helped us every step of the way tailoring it to our every wish and being very patient as itineraries were altered several times. Our trip went very smoothly with all arrangements exactly as planned with no hiccups at all - which was amazing as we were away for 2 months. Zoe was a pleasure to work with and we cannot recommend her services enough.

Sent by Rachel Meehan

Zoe completely delivered for us on a recent special holiday to the Maldives. Zoe understood quickly what we wanted and was speedy, professional and responsive at all times. We would definately recommend Zoe to friends and colleagues and hope to be using her again.

Sent by Jane Martin

Have recently returned from a 3 week tour of Thailand arranged by Zoe Palmer… Zoe has been excellent from the start, with listening to my initial ideas, suggestions for the itinery and putting everything together. Zoe was also very flexible when we needed to make some changes , was very responsive, and was great at communicating throughout. She was able to arrange a fabulous bespoke holiday within the limits of our budget… We stayed in Bangkok, Chiang Mai, Khao Lak, Koh Sok NP ( which was every bit as amazing as Zoe said) then relaxed at a boutique hotel on Koh Lanta which was such a fantastic end to our adventures. Her support while we were on the holiday was reassuring and invaluable. It was a special holiday so we were keen to get it right. Zoe certainly helped us to achieve that. Thank you Zoe

Sent by Kim Mason

Zoe put together an absolutely ideal itinerary and package for us, visiting 3 destinations in the Caribbean / West Indies. She made sure we were ATOL/ABTA covered for each element of the trip, sourced just the right sort of accommodation in interesting places, sorted transfers and educated us in the ways of inter-Caribbean flying (unpredictable)! This meant our expectations were very well managed - and everything went swimmingly. Having someone like Zoe (and TC in general) takes so much of the time and headache out of planning a multi-location trip away - and knowing you have a Duty Office to call 24/7 if anything goes wrong is the most reassuring part of it all. And OMG is their app useful for just checking flight numbers, timings, details etc. at a glance. Utterly recommended - and thank you Zoe!

Sent by Claire James

Over the moon with how Zoe Palmer created the perfect honeymoon booking for us. The personal experience made the whole process so easy and exciting. Zoe took our ideas and brought them to life not only with destination but the hotel offering and what and where was better than others and why. If you are looking to do this as a gift list for your wedding you can do a gift registry as well. Super excited for our honeymoon and what other holiday memories we get to book and experience. Thank you Zoe.

Sent by Vicki Roath

We have just returned from a 2 month holiday booked with Zoe. She was fantastic and would highly recommend. We had originally booked a 3 month trip but unfortunately health circumstances meant we had to change most of the itinerary which Zoe did efficiently & meant we actually didn't lose out too much financially. Zoe gave such a personal service for an extremely complex itinerary. We travelled to Asia & Australia & New Zealand with 2 cruises, 4 flights, hire car, tours, taxi transfers, 2 ferries & 11 hotels! It all worked seamlessly & was easy to track as the whole itinerary was on a TC app. We are looking forward to planning our next trip!

Sent by Andrew Wickham

Our agent Zoe Palmer has transformed our travel experience! She's taken our dreams and turned them into reality after a period of illness for us that made travel all but impossible. Complex dietary requirements have been handled with ease and we've been able to visit with confidence destinations that we simply thought beyond us. We know that Zoe 'has our back' if there are any issues - and she's handled airline generated chaos with the backing of her team at TC in a way that reassures me we're with the right people. I cannot recommend her highly enough!

Sent by Fiona McWilliam

Thanks so much for your help in booking our amazing trip to see the Northern Lights. It was a pleasure to deal with you and we will be back in touch when we start planning our next trip away.

Sent by Jo Moore

Zoe Palmer our Travel Counsellor planned our recent trip to Thailand & Dubai which was fabulous. Zoe is incredibly helpful, friendly & knowledgeable. Nothing is too much trouble and she takes the time to find out exactly what your needs/aims are from a trip and then does a fantastic job of providing you with options to review before making a final decision. We had great flights, locations, hotels etc. Private transfers were brilliant and everything went smoothly. We have used Zoe quite a few times now and we be continuing to do so in the future.

Sent by Geoff Williams

Ok where to start, I'm a geriatric, recovering from major surgery, who travels with 3 more geriatric computer illiterate companions. Horror story, not with Zoe as our personal holiday career , travel experience is always stress free (2 more holidays pending)????. Would highly recommend Zoe to any one who requires a care free holiday experience at a very reasonable cost.

Sent by Issy Williams

This year my friend and I were able to go on an incredible trip to Ibiza thanks to Zoe! She organised everything for us, including a hotel with amazing food and entertainment. It was also a step from the beach and short walk from the best places in Ibiza, including Ibiza rocks hotel which was our favourite. Would definitely recommend Zoe!!

Sent by Susan Todd

We've just returned from a fantastic family holiday to Crete. I cannot thank Zoe enough for finding the ideal location for us. She listened carefully to what we were hoping for and found the perfect destination that suited the needs of everyone. As we were a large family group of 15 (aged 10 - 77) travelling from 4 different starting points it was not an easy job but Zoe was amazing. Her attention to detail was second to none from start to finish. Nothing was too much trouble and we had every confidence that we were in safe hands. Upon arrival home there was a post card from her to welcome us back! If you want a great holiday without any hassle use Zoe Palmer. I will definitely be using her again for my next holiday.

Sent by Rachel Jameson

Zoe was so helpful right from the outset in finding the best holiday for my family. It took all the stress out of booking a holiday and I would book through Zoe again

Sent by Sarah Sullivan

Zoe has arranged 2 holidays for myself and my family the first a mini break to Barcelona for my 50th birthday and a week all inclusive half term break to Mallorca. Both were booked with not much time to spare and we loved that everything was taken care of transfers, restaurant bookings. I would really recommend Zoe for actress free break her caring and friendly manner means that she is so easy to work with thank you Zoe!

Sent by Laura Cantora

We have just come back from our week in Egypt arranged for us by Zoe Palmer. We traveled there with our 12 years old daughter. I can only say that Zoe is wonderful and everything was planned and arranged carefully to our specifications. And everything worked perfectly. Zoe was super helpful at giving ideas and advice on our itinerary, she was also extremely pacient to all our questions and requests and we honestly could not be more pleased with it all. I would definitely be booking our holidays with Zoe again and would recommend her without hesitation. Zoe: Thank you so much for making our week the perfect dream that it was!

Sent by Viola Whittaker

This was the first time we had got help to book a holiday and the first time we were flying overseas with our 4 year old and the experience was great. Zoe Palmer was very insightful and help sort everything for us. She reminded me when we had to do specific things in preparation which was exactly what I needed as it would have been hard to ensure I arranged everything myself with my schedule. I also really liked the portal so that I could see all payments and have the documents for the trip handy. This holiday was the best family holiday we have had so far and we will call Zoe again for future trips.

Sent by James Gorecki

We have just returned from a holiday in Prague organised by Travel Counsellor's Zoe Palmer. The holiday was just perfect. We really couldn’t have asked for a better hotel and it matched up to our brief perfectly. The organisation by Zoe was from start to finish superb. Every element was taken care of, including flights, transfers and hotel. The communication and support from Zoe was first class, always with attention to detail. I would highly recommend Travel Counsellors. This is our second experience using them/Zoe and we will continue to use them in the knowledge our holidays will always meet and exceed our expectations. Thank you.

Sent by beryl sharp

Zoe is absolutely amazing, she takes all the stress out of booking a holiday. Every detail is taken care of, and she is always available to discuss any issues you may have. I would recommend her to everyone, she is utterly brilliant.....and really lovely

Sent by Lin Sharp

Zoe Palmer's service is outstanding. We have booked 3 cruises with her and will never book a holiday again without using Zoe. Just tell her what you want and sit back until your flight. She does the rest! I honestly cannot recommend her highly enough.

Sent by Paula O'Connor

Zoe Palmer was very attentive to the requirements for our once in a life time holiday to Australia and New Zealand which spanned over nine weeks and developed a fantastic itinerary for us in a very short space of time. Everything was perfectly detailed on an app and also in a booklet too. The support from the in-country team was exemplary. We felt completely supported in our travel plans from start to finish. We would recommend using Zoe's services for a memorable, hassle-free trip. We will definitely be booking our next holiday through Zoe Palmer.

Sent by Christina Dolding

A truly exceptional service. This was a dream holiday...Christmas in New York with my family. Years of dreaming finally coming to fruition. From the start the care and attention Zoe showed was simply wonderful. Sitting down going through the hotels with me and helping with the all important decision of where to base ourselves. Her short list was outstanding. The flights were reserved and then I was able to sit back and relax knowing it was all in safe hands until we were due to leave. With various strikes on in the UK Zoe was meticulous at keeping us informed and we chatted several times before we left. She even prompted us to do our ESTAs early to save money. She also contacted other colleagues and sent over a wonderful ideas list of things to do from the perspective of a New Yorker. The flights went well and the hotel was as beautiful as it looked in the pictures. At one point, we did have a small problem at the hotel and when Zoe became aware she was on the phone offering to help...even though she was about to go on holiday herself. My trust in Zoe is absolute and I would never contemplate a significant holiday without her help and support. Peace of mind and the best possible customer service...Zoe is a dream to work with and I cannot recommend her more highly. Zoe thank you for making my dreams come true.

Sent by James Gorecki

We have just returned from a holiday in Krakow organised by Travel Counsellor's Zoe Palmer. The holiday was just perfect. We really couldn’t have asked for a better hotel and it matched up to our brief perfectly. The organisation by Zoe was from start to finish superb. Every element was taken care of, including flights, transfers, hotel and attractions. The communication and support from Zoe was first class, always with attention to detail. I would highly recommend Travel Counsellors. This is our first experience using them/Zoe and we will continue to use them in the knowledge our holidays will always meet and exceed our expectations. Thank you.

Sent by Joanna Alexander

Zoe was helpful and so knowledgeable in planning our recent trip to Spain. Everything went smoothly and I wouldn't hesitate to recommend her!

Sent by Matt Draper

Zoe Palmer was amazing at not only finding the perfect destination, but making the entire experience enjoyable. Obviously the holiday itself was amazing, but the level of detail Zoe went into to find the right place was a breath of fresh air. We had a large group of 3 families traveling from different countries for a reunion. The remit was to find somewhere that allowed direct flights for us all, did not involve too far to travel and would allow all the family members to sit back and enjoy the time together. After an extensive search and numerous suggestions including villas in Sardina, Spain and the Algarve, we settled on the MarBella Elix Hotel in Parga Greece. Although the villas really stood out, the chance to fully relax and enjoy a hotel where everything was taken care of was too inviting not to. The various restaurants, food and, wine was amazing and the beach allowed the kids to play endlessly. Zoe arranged transfers from the airport and helped with query from the company when they wanted to change the pickup times. We really enjoyed the holiday, but also the time spent looking for the perfect place. For me its normally difficult to find the right place, though with Zoe’s help and enthusiasm the excitement started early and now I can’t wait to start thinking about our next booking!

Sent by Jo Sauve

Zoe Palmer has helped me organise holidays to UAE and Tenerife this year. She is very responsive, organised and helpful and I would definitely recommend her and TC for booking a holiday. Many thanks to Zoe.

Sent by Liz Kavanagh

Nothing is too much trouble for Zoe who even checked up on our booking on a day when she was going on holiday herself. She's a real expert on travel and I'd recommend Zoe without hesitation.

Sent by Georgina Reilly

Zoe Palmer was recommended to us by a close friend as we wanted to book a bespoke honeymoon but were overwhelmed with all the options. Zoe took the time to get to know us and found a selection of destinations that she felt would suit us. We ended up choosing Coco Bodu Hithi in the Maldives - a truly amazing destination that lived up to every single one of our expectations, it was paradise! Zoe contacted the resort several times before our arrival to make sure she/we had everything we needed, she really went above and beyond to help us. We will be working with Zoe again for next years holiday as we feel she delivers an exceptional service!

Sent by Lisa Bowman

In these changing times, it is great to have the support of a knowledgeable professional and all from the comfort of your own home at your convenience. Zoe provided a professional yet friendly service. She ensured to understand my needs and then proposed a number of relevant options. I found just what I was looking for. Her knowledge of the destination was very helpful and her travel guidance reassuring in these more uncertain times.

Sent by Adrienne Walder

We have just returned from a fabulous skiing holiday in Austria arranged through Zoe at Travel Counsellors. Zoe provided an excellent, professional, friendly and personalised service throughout. She listened to our long list of holiday requirements and gave us a number of fabulous holiday options that fit to our budget to choose from. We were spoilt for choice. The holiday we chose was perfect from start to finish. We really couldn't find fault in anything. We will definitely use Zoe and Travel Counsellors for future holidays. I would highly recommend Zoe and Travel Counsellors.

Sent by Liz Burt

Got in touch with Zoe Palmer last year about a trip to Australia to visit family over Christmas/New Year. She helped us every step of the way in planning and preparation. She was especially helpful through the additional covid and country entry requirements. Without her we may have given up! Zoe booked us on Qantas flights. Qantas looked after us so well and provided me with excellent food (allergy requirements). Zoe was always quick to respond to our calls or emails and took us through every stage of the preparation with patience and encouragement. Overall our trip was brilliant and we will definitely be using Zoe again for further trips

Sent by Christina Dolding

Zoe recently took a small group of us to Iceland. It is not too much to say she was simply outstanding. I have never been so prepared and reassured about a holiday EVER! No detail was overlooked and she went out of her way to create a truly magical package. We managed to do everything you could possibly think of in one weekend...half organised via Zoe and the remainder she helped provide options for self discovery of Reykjavik so you could really tailor the trip to make it just perfect...and it was :) I felt looked after and if I needed anything Zoe was on the end of the phone or a WhatsApp message. The whole experience from booking to returning to the UK was an absolute joy! Thank you Zoe and I am looking forward to booking many more holidays with you in the future :)

Sent by Helen Dollin

Having recently returned from a wonderful trip to Iceland organised by Zoe Palmer, I cannot praise her highly enough. From the very outset, I felt we were in good hands; she was very professional, organised, communicative, knowledgeable and went that extra mile to ensure every little detail was taken care of. I loved the extra touches too; personally delivering all my travel documents in a beautiful box along with a complimentary guidebook, personalised luggage label, fully written baggage labels for my outward and return journeys and to top it off, there was even a bottle of Icelandic beer! Zoe thought of everything which resulted in both myself and the group having a really fun and enjoyable Icelandic adventure. The only thing she couldn’t organise for us was the Northern Lights – maybe next time! :) I highly recommend Zoe and look forward to booking my next family holiday with her.

Sent by Lara Currie

5* review. I have just returned from a weekend adventure holiday in Iceland organised and hosted by Zoe Palmer, Travel Councellors. We were with a fantastic group of like-minded souls who braved the weather extremes of Iceland to see waterfalls, geysers and glaciers!! Don't take anything for granted here weather-wise, it changes in a heartbeat and our host was amazing at keeping cool and changing the programme accordingly. Highlights included snowmobiling on a glacier and experiencing the blue lagoon in a snow storm! We knew the adventure itinerary would be amazing, but we hadn't appreciated how delicious the food and wine would also be in Iceland. Zoe found the most amazing restaurants for us and we could dine with the group, or not, as we preferred. I wouldn't hesitate to book with Zoe again - an additional benefit being that Zoe prompted us with all the additional testing / paperwork requirements relating to Covid, so we were never stressed about what we needed, when!

Sent by Catherine Leather

I have just returned from a trip to Iceland, led by Zoe in person. Not only was the trip itself wonderful but all the planning and communication which led up to the event was executed to perfection by Zoe. No detail was left to chance; for example Zoe booked my seats, checked me in for both flights, printed the boarding passes and personally delivered them to my home, along with a pre-trip goodie box comprising some Icelandic ale and a Guide book and map! Zoe always goes above and beyond for her clients, and nothing is too much trouble for her. It is a delight to deal with her and I look forward to my next trip.

Sent by Jo Alexander

We wouldn’t hesitate to recommend Zoe Palmer! She was brilliant, knowledgeable and so helpful throughout.

Sent by Geoffrey Williams

My daughter and law booked a holiday via Zoe Palmer, on a whim myself and wife also decided to book, Zoe sorted all our requirements (upgrades,) with no Issues. We are late sixties, and did not relish the thought of all the additional requirements required by various governments to enable travel. In a nut shell we didn't need to worry as Zoe guided us through every step of every requirement. I would personally recommend Zoe, and will be using Zoe again in near future.

Sent by Chrissie Bolger

Zoe has organised two holidays for us so far, both seamless and we’re thinking about the next getaway. Zoe made us feel ‘special’ and nothing phased her, even leaving my headphones in Greece…. Of course she sorted that too and they have now been returned. We even had Zoe checking in on us when she had a day off. Zoe is superwoman and it felt like there was nothing she couldn’t sort. Thank you Zoe ????

Sent by Maria Paice

Can’t believe I’ve only just become aware of your services….I will never go anywhere else! Zoe has been amazing at sourcing us a fantastic Welsh staycation this summer, which more than met my expectations and everything ran so smoothly, but we also have a fantastic half term holiday booked to looked forward to in Cyprus. Zoe has kept us in the loop at all times with the changing restrictions and absolutely knows her stuff and is happy to manage all ranges of budgets. Couldn’t be in better hands and have really enjoyed speaking to Zoe as genuinely such a lovely person - so highly recommend! Thank you Zoe

Sent by Nicola Desmier

Booking our honeymoon with Zoe Palmer was a fabulous experience from beginning to end! With our original ideas scuppered by COVID we were at a bit of a loss but Zoe put together a set of personalised package recommendations tailored to our interests and budget - and suddenly the prospect of a staycation seemed exciting! Her knowledge, service and communication was par excellence - the booking process and holiday itself went seamlessly; and the accommodation and activities organised were fantastic. But best of all was the little personal touches like a welcome home card and securing a reservation at a restaurant we hadn't been able to! (Still not sure how she managed that!) If you want exceptional service and someone skilled to help navigate the uncertainty we currently face, we highly recommend Zoe; and plan to use her for future holidays.

Sent by Emily Stafford

Zoe Palmer has been fantastic at sourcing our trip, she has really got to know us and understand what we have been looking for, considering our complicated needs and budget with the added knowledge our trip is protected by Travel Counsellors I wouldn't hesitate to recommend Zoe to anyone especially if they have something special in mind.

Sent by Lin Sharp

My sister and I decided we deserved a very special holiday in 2022 and settled on a luxury cruise. However, there were so many to choose from we ended up going round in circles! Time to call on Zoe Palmer!! We wrote a ‘wish’ list with all the details of what we wanted from this cruise and sent it to Zoe. To be honest we didn’t expect to get half of our requests, but we were wrong! Not only did the cruises recommended by Zoe meet all our criteria, but we also even have the addition of a Butler!!. From the moment we contacted Zoe, the feeling of luxury began. Zoe took all the work of researching and comparing cruises and ships from us, leaving us just to enjoy the end result. What a treat! The detail she went into was incredible, even down to finding the best positioned cabin available. Zoe’s knowledge is outstanding and her honesty so refreshing. At no point did we feel we were being ‘sold to’ and she covered all the legal stuff expertly. Zoe has taken our dreams and made them reality! I am so looking forward to continuing to work with her on the finer details (she will take care of everything!). Zoe took the time to really find out about us, what we expect from a holiday and came up with the perfect solution. I cannot recommend this amazing woman highly enough; she is a travel genius. Need a luxury holiday? Call Zoe!!!!

Sent by Nicola Elliott

Hugely knowledgeable and friendly service. From the discreet fact finding chat about our requirements to the hand written thank you note, Zoe Palmer helped us every step of the way to book our summer holiday. Working in a difficult environment with cottages selling out as I viewed them Zoe managed to get us everything we wanted within our budget. I have never used a travel counsellor before but I know that we won't book without Zoe again! A highly recommended enjoyable experience.

Sent by Gus Sargent

Zoe was our holiday planner for a recent trip to Cyprus, we couldn’t have done it without her! Talk about going the extra mile. Trying to organise a holiday, during Covid-19, with 2 young children is no mean easy. Especially with all the changing regulations. Zoe kept going and going till she found what we needed, and we are definitely a tricky customer. She then did it all again when the government changed its flight corridors. Thank you Zoe, exceptional knowledge of so many countries and not once but twice finding our dream holiday. We would go back to the place Zoe found in a heartbeat, and book with her every time for the future.

Sent by Rupert Bolger

We had an amazing time in Bath and Chelmsford. Both hotels were sourced by Zoe and both hotels were amazing. Clean, Covid friendly, great breakfasts and the first hotel in Bath had a Spa. The service was also top class. Zoe booked us into one restaurant and the food was outstanding. We really had a good week away, thanks for organising Zoe

Sent by Lucy Campbell

Zoe booked our family holiday to Scotland and was very helpful and friendly from start to finish. Excellent personal service and nothing was too much trouble. Thank you! We look forward to being in touch with you again!

Sent by Catherine Leather

We have just returned from a wonderful 12 day trip to southern Italy the success of which was due in no small part to Zoe and the resources which Travel Counsellors have at hand. Our initial idea was to charter a yacht and sail around the Pontine island in the Tyrrhenian for a week, but we then realised there were so many other places nearby that we wished to visit, such as Rome, Amalfi, Positano plus the ancient sites of Pompeii, Herculaneum and Paestum. At this point we asked Zoe if she was able to help plan our itinerary and I am so glad we did. Not only did she deal with booking our hotels, private transfers, drivers and private guided tours of the historic sites, she was also on hand to walk us through the extra safety measures now in place to fly in the post Covid world. She also personally rang our hotel ahead of our arrival to check what safety measures they had in place. During our holiday in Italy Zoe would provide us each day with the name and contact number of the driver who would be collecting us that day aswell as the name and number of our English speaking guide for the day. We quickly decided that we liked this style of tourism, and so on the penultimate day of the holiday we asked Zoe if she could arrange a tour of another site, this time the 1,200 room 18th century royal palace of Caserta in Naples. Zoe sprung into action and it was easily arranged. Whilst we were away the government introduced the mandatory passenger arrival form, and Zoe kept us informed of this development (something we otherwise would have missed) so that we were able to complete all the paperwork before our flight back to the UK. I am extremely happy with the level of service and attention to detail Zoe provided and I look forward to planning my next holiday through her.

Sent by Fae Bolt

We have booked two amazing trips with Zoe for 2021. Zoe listened to our family’s every need, she came back with some amazing offers that ticked all the right boxes. Can’t wait for the forthcoming year and building our family’s memories. Thank you Zoe.