If personal service and expert, impartial travel advice is important to you, please contact me for a chat about your holiday and travel plans.
As your personal Gold Travel Counsellor, my aim is to make booking your holiday an enjoyable experience. You may not have time to research your well-deserved break or special occasion, plus there's always that niggling doubt - is my money safe?
So put your travel arrangements in my safe, expert hands...and relax.
I will look after you, from your first enquiry until you're safely home. My clients book with me time and time again, because they know I listen carefully to their needs. I have the expertise and knowledge to provide recommendations tailored to any requirement.
Your holiday is as important to me as it is to you. So is client satisfaction - it makes me very proud that so many of my loyal customers recommend my services to their family, friends and colleagues, and also go to the trouble of providing lovely testimonials about me. Just take a read of some on this page.
I have been in the travel industry for over 35 years and love running my own travel business - in fact, I'm Travel Counsellors' longest serving counsellor. Cutting edge technology means that I have access to all the big travel industry names as well as many niche companies that many high street agents do not deal with.
I'm here to help at a time to suit you, including evenings and weekends, not just 9-5 Mon-Fri. Therefore, I offer a level of choice and personal service that simply can’t be found on the high street. And no hard sell - just friendly, impartial advice and exceptional levels of customer service.
I specialise in the Caribbean, North America, Far East, Australia, New Zealand, winter sports, group travel (golf, ski, spa), safaris, activity holidays, weddings, honeymoons & cruises. I handle business travel too, due to my expertise in complex itineraries. However, wherever you want to go and whatever you want to do, I can help.
Whatever you book with me is completely protected from supplier failure by our unique Financial Trust. No ifs or buts. It is the best financial protection in the industry.
I will be delighted to look after all your travel needs, so please do contact me.
You can reach me direct on 020 3432 2510, 0845 058 7005 or mobile 07930 387629 - all come through to me.
I look forward to hearing from you.
Brian is brilliant! He looks after every aspect of our holiday and even phones us the night before we go. What service! I wouldn't hesitate recommending Brian Telfer to anyone looking for the ultimate service. If you think you've already got a good travel...
D. Ashbrook, Matlock, 14 October 2014
Brian has been amazing in finding us some great options for the trip and patient and professional in handling the booking. I have already recommended Brian to colleagues and friends for their future holiday bookings.
N. Walden, Essex, 02 September 2014
I have chosen Brian to look after my family travel plans for some years now and I always find his friendly, helpful service to be the best. I always recommend my friends and colleagues to him. He will look after you at all times.
P. Wilson, Surrey, 30 July 2014
Well Brian, we’re home now and such a huge success! We've had the most wonderful trip ever. Thank you for such perfect organisation and such wonderful accommodation. Everything went like clockwork and we've got you to thank for that. We fell head over...
P. Bagshaw, Potters Bar, 05 June 2014
We used Brian to book a family holiday to Singapore and Bali (Sanur) and just before departure, severe terrorist unrest broke out in Sanur with multiple fatalities. The foreign office didn't advise caution so the insurance wouldn't cover a cancellation....
SHAUN LYNE, LONDON, 22 May 2014
Hi Brian, Thank you so much for organising our birthday celebration travel plans in April 2014. Arranging travel from one UK airport to New York via 5 days in Canada and returning to a different UK airport must have taken some doing! Everything was just...
Richard Fletcher, Nottingham, 24 April 2014
May I on behalf of both of us thank you for arranging the holiday from which we have just returned. The location and hotel were just what we desired and, of course, the weather was what the doctor ordered! We have no hesitation in recommending your service,...
J. Taylor, Hertfordshire, 26 March 2014
Very helpful. Excellent communication. Attention to suggested budget from customer. Willingness to adjust ideas. Prompt service. Pleasant and friendly.
A. Bagshaw, Potters Bar, 11 February 2014
Brian is always patient with me - and very helpful. I really appreciate the service he offers, and am possibly finding travelling a little less daunting as a result!
M. Osterweil, London, 11 February 2014
Always available (even at weekends and evenings), which is fabulous when booking a holiday as dates and requirements change frequently. Helpful, polite and patient and most of all, knowledgeable! Would highly recommend Brian. We have now used him twice...
A. Freedman, London, 21 January 2014
Brian is always very helpful and finds exactly what we were looking for.
K. Muggleton, Leigh-on-Sea, 16 January 2014
Excellent service, nothing too much trouble, making for a hassle free holiday. Would definitely recommend to family and friends.
K. Hessey, Liverpool, 20 November 2013
I have used Brian's services several times now and have always found him efficient and knowledgeable. I have already recommended him to several people who have also been delighted. Nothing is too much trouble and no query too trivial.
Catherine Beckett, Winchester, Hampshire, 19 November 2013
Brian was, as always, very helpful throughout the booking process. I think this is the 4th time we have bought African hols through him and it is always seamless with Brian, especially his feedback and keeping us up to date. Thanks.
S. Docherty, Welwyn, 18 October 2013
We had the most fantastic time in Australia joining up with our children. Thanks very much for arranging the flights and stop-overs in Hong Kong. The transfers in limousines to and from the hotels worked a treat and were much appreciated. The special...
P. Kilgour, Carlisle and London, 11 April 2013
Brian helped my husband and I plan and book our honeymoon to Thailand. He was very informative and easily contactable whenever we had questions or wanted to make changes to our plans. Brian found us great deals on flights and hotels and provided us with...
Katy Barwick, London, 22 March 2013
Brian Telfer has organised travel for us for fifteen years or more and has never let us down in any aspect of the service he provides. We have recommended him to other family members and friends over the years.
P. Pra-Lopez, London, 05 March 2013
Brian was quick to answer queries about the various options and good at suggesting other ideas that were outside our experience.
S. Smith, Newark, 13 February 2013
Brian provides a very personable service. One example was when my partner and child were travelling back to Heathrow during the recent bad weather. Brian kept me up to date with the flight details (ie. whether it had been cancelled or not) which was greatly...
Ross Meadows, Surrey, 01 February 2013
I've been using Brian Telfer's services for a few years now and I would always - and have - recommended him to friends. He is always willing to help with any issue and promptly. Thank you, Brian you're a legend!
P. Wilson, Surrey, 23 January 2013
Just back from another trip - superbly organized by Brian as always. After using his expert services for the last 25 years, I know there's not a better travel agent out there!
D. McRae, Herts, 22 January 2013
Thanks for sorting out our honeymoon. It was important that it felt like a trip of a lifetime and it certainly was. It was fantastic. Once again, you really looked after us.
T. Pra-Lopez, London, 22 January 2013
Brian is always helpful, efficient and fast. He is very well informed and provides a first rate service.
D. Clark, Herts, 17 January 2013
Brian's attention to detail is second to none. We are long-standing clients and are always impressed by how he remembers our standard requirements from year to year. His service is prompt and his suggestions well thought-out.
H. Orme, London, 30 July 2012
I have Just arrived back from a fantastic holiday in Mauritius. Thanks to Brian who recommended the resort, sorted flights, accommodation and gave us all the imformation we could possibly want. I can't recommend him enough, he was in contact throughout...
Ian Clark, London, 04 April 2012
I cannot recommend Brian too highly. Every holiday he has arranged for my husband and me has been excellent and all arrangements have gone without a hitch. He is endlessly helpful and very patient with minor requests. I would unhesitatingly recomend...
Ingrid Amstell, Greater London, 24 October 2011
Brian continues to provide fitting and workable solutions to complex travel schedules while being creative in building pockets of leisure time to ensure that work is balanced with relaxation. I have used his services for years and will continue to...
Paul Slevin, UK, 28 October 2009
This is the first time I have dealt with Brian and will no doubt be using him again (and recommending him to all my friends). I was certainly a demanding client, with many questions, and Brian bent over backwards to help me put together the trip that...
Martin Russell, London, 02 June 2009
We have used Brian's services many times - flights, tailormade holidays, a quick recommended get away - always the best service, thoughtful and helpful - all our friends who have used his services agree. Thanks so much - our last holiday in Essaouria...
Gil Elsden, London, 15 April 2009
Brian organised a trouble-free holiday for us in Gozo, finding the perfect location and hotel. I would definitely recommend him.
Catherine Beckett, Winchester, 22 December 2008
I have been dealing with Brian over the last 3 years. I have always found him very helpful and knowledgable. Brian has booked us 3 long haul holidays that have been amazing !!! I will definitely be booking all future holidays with Brian, who takes...
Fiona Petersen, Surbiton, Surrey, 09 December 2008
Having used Brian's services for a few years, I rely totally on his advice and he never fails to go the extra mile - we've been pleasantly surprised with birthday cakes from the hotel, top floor rooms with ocean views .. Brian has some pulling power where...
Margaret Bradley, London, 03 December 2008
I have booked many trips with Brian over the past 14 years. Sometimes just flights, other times the complete package including accomodation transfers etc. He is always helpful and efficient and I have never had any reason to complain. It is reassuring...
Pat Ager, Broxbourne, 01 December 2008
I have known Brian for a number of years now. When other travel agents have said there was no availability to the various destinations at the time I have wished to travel, Brian has always come through and I have had the most fantastic holidays. I wouldn't...
Gail Lewis, Potters Bar, 30 November 2008
I have known Brian for a number of years and have always booked our holidays through him, we always have a great holiday, everything is organised to perfection. Eight years ago he introduced us to Royal Caribbean and each year since we have had a fantastic...
David Godfrey, Worthing, 30 November 2008
Brian has arranged 3 trips for us now and each time he has been most helpful and informative after listening to what we were looking for and coming up with various suggestions. The main one for us was our honeymoon which was a fabulous cruise with "Celebrity"...
Michael Bentley, Dumfries, 28 November 2008
Discovering Brian has been a relevation! No more trawling through brochures or endless websites - he listens carefully to what we want, does the research and always comes back with excellent options. We have found some of our favourite places thanks...
Alison Vaughan, Muswell Hill, London, 28 November 2008
Brian was efficient and helpful, and responded promptly to my changing needs. He went out of his way to ensure that I obtained my tickets quickly, and that my journey was as convenient as possible.
Rosalind Laurie, London, 27 November 2008
Brian was absolutely brilliant when we wanted to go away in April but weren't sure where. We finally ended up in Oman and Brian booked everything. He did some research and passed on the information to us which was very useful as we did not know too...
David and Amanda Lee, Southgate, London N14, 27 November 2008
Great service, found the best deal going for my trip to New Zealand including accommodation upon arrival in Christchurch. Had a great time and will be using him again and recommending to all my friends. Cheers.
Andrew Logan, Bedford, 27 November 2008
I've used Brian on several occasions and he has always been extremely professional, efficient and given me options that totally meet my needs. Definitely recommend.
Bryn Taylor, Esher, Surrey, 27 November 2008
Brian was great, he was considerate and really thought on my behalf on what I wanted from my holiday. He was very patient and wasn't pushy at all, he found me a great holiday and most in importantly it was within my budget.... I have already recommended...
Laifong Wong, London, 27 November 2008
Brian has now arranged five holidays for us - three of these were for myself - female 'solo' retreats - Brian has made the perfect choice of location and hotel each time. His knowledge and expertise is second to none. A real find.
Jane Galloway, Colyton, Devon, 27 November 2008
I have lost count of how many holidays over how many years Brian has organised for us. He takes the trouble to understand the sort of places we fancy and the sort of hotels we like. We have never had any problems with the arrangements - all the details...
Valerie Osmotherly, London N10, 27 November 2008
Brian managed to get me a big reduction on the holiday I wanted, as well as ensuring that all the little extras and details of travelling with a baby were properly arranged and seen to. The booking of this holiday was a thoroughly hassle free experience...
Ruth Phillips, UK, 27 November 2008