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Lisa Hillyard

Based in Northamptonshire

As a Fellow of the Institute of Travel & Tourism, I joined Travel Counsellors in 1998 and haven't looked back since. It has allowed me to give exceptional levels of customer service, for which I have been awarded the prestigious title of best Travel Counsellor worldwide in 2010, 2012 &...

As a Fellow of the Institute of Travel & Tourism, I joined Travel Counsellors in 1998 and haven't looked back since. It has allowed me to give exceptional levels of customer service, for which I have been awarded the prestigious title of best Travel Counsellor worldwide in 2010, 2012 & 2013.

I absolutely love the travel business and take a pride in going the extra mile for my clients to create the perfect itinerary to suit their needs exactly. It makes me very proud that so many of my loyal customers make it their business to recommend my service to their friends and family.

My extensive travel knowledge has even made me a bit of a media commentator and I have spoken on national radio on travel programmes including BBC Radio Four’s ‘Travellers Tree' and 'Excess Baggage'.

So, next time you’re wondering what to do with your precious free time, take a moment to ponder, the inspirational words of Saint Augustine: “The world is a book and those who do not travel read only a page”.

If you’re interested in contacting me to discuss your travel plans for the future, or simply to get some expert advice, please don’t hesitate to call or email. Don’t forget, the world’s your oyster!

Get in touch with me

Whatever your holiday needs I'm here to help you, so please get in touch with me with any of the methods below: -

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Awards Our Brand Video

My Awards

I am very proud to have been recognised by Travel Counsellors and the people that matter most, my customers for the following accolades.

Best Suitcase Package
Best TC Leisure UK
Customer Story 1

After some years of helping us plan "normal" holidays, last year Lisa helped with the planning and booking of a holiday of a lifetime for me and my husband, on our retirement. This involved a ten week trip to both Thailand and New Zealand to stay with family, and visits to Sydney and Dubai on our return journey. Lisa advised on and booked all of the flights and also the hotels for the stops on our return journey. We would not have wanted to do it without her help. Her patience, advice and kindness were invaluable. She was always willing to answer any query, no matter how trivial and just knowing we could contact her at any time gave us great peace of mind when we were the other side of the world. She even checked us in on-line for all our flights. We cannot recommend her enough.

Cheryl Harrald, Northampton
Customer Story 2

My husband and I live in New Zealand and decided to take a trip of a life time introducing our children (aged 7 and 9) to a variety of countries and cultures around the world. We spent over a year planning this three month trip and realised early on we needed a travel agent who had the expertise for the type of travel we were looking to undertake. We were unable to find a travel agent in New Zealand who met this brief so we turned to Lisa Hillyard who has been assisting my family in the UK for many years with their travel requirements and have always received fantastic assistance. Lisa also had the experience for the majority of the places that we wanted to visit as well as understanding the problems of travelling with children. Lisa patiently helped us through the whole booking process despite the problems of a 12 hour time difference. It was a complex trip involving 11 countries, 10 flights, 2 cruises, long distant train trips, a variety of different types of accommodation as well as a safari in South Africa. There was nothing that Lisa could not assist us with in her usual calm and professional manner. We have just returned from this wonderful experience and the whole trip went like clockwork. Lisa’s hard work ensured that all parts of our trip went as expected.

Helen Buckingham, Auckland
Customer Story 3

Lisa gives her experience, advice and attention to detail to make every holiday perfect; our holiday angel!

Paul & Jill Westbury, Northampton
Customer Story 4

We had the most amazing honeymoon! It was everything we wanted and more! All the places you booked were absolutely stunning and we cannot thank you enough. The flight times, accommodation and your little touches (them knowing we were on honeymoon and the cakes on the plane) were just so thoughtful. We felt extremely special and thankful we had booked through you!

Siobhan Rowland, Warwickshire
Customer Story 5

Ever since I arrived back from India I have been planning to send you an e-mail congratulating and thanking you for a fantastic holiday arrangement. I know I speak for the girls as well when I say we all enjoyed the trip immensely. The advance planning was perfect and everything went exactly as promised. Couriers and cars were waiting ready at each airport and rail station when we arrived and were there to return us to the next departure point. Always there on time (a great improvement on my previous experiences of Indian time keeping!) and all the couriers and guides were excellent and extremely helpful. The hotels were all excellent with comfortable rooms and good dining. We could not have wished for anything better. Lots of my friends have enquired about my trip. I have told them all how good it was and also how well you had organised the whole thing. I am giving you lots of praise and I will continue to do so. I know you are in contact with quite a few of my friends, but for any new potential clients, I will certainly recommend you and pass on to you their names and contact details. Many thanks again and my best wishes for the future

Brian Norrey, Northampton
Customer Story 6

Lisa really listens, so she is able to understand what really you want to achieve on your trip. This, combined with her extensive knowledge, means that she is able to tailor a perfect travel package. New Zealand was a lifelong dream for me and everything lived up to, and exceeded my expectations, thanks to Lisa’s support Thanks, Lisa x

Christine Mansfield, Torquay, Devon
Customer Story 7

The holidays we have had over the years have either been sorted by a conventional travel agent or we have done it ourselves. In the future, our first port of call for genuine and real help with our holiday arrangements will be Lisa - she really knows her stuff and you do not pay any more for her service. In fact she gets you the best deal she can.

Nigel Banister, Towcester, Northants
Customer Story 8

I would highly recommend using Lisa Hillyard for booking a holiday. I was given Lisa's name as was trying to arrange a mini break to Monte Carlo for my husband's 40th. Lisa listened to everything I asked for and came back with a highly competitively priced holiday with the perfect hotel and transfers. Once I had booked the holiday, she kept in constant contact recommending restaurants for a special meal and checking we were fully prepared. Thank you once again Lisa for making it a truly memorable holiday!

Kate Miller, St Albans
Customer Story 9

" I never travel without her." " By car or camel , plane or dhow, let lovely Lisa show you how. By well trod path or trackless waste, let Lisa put you in your place. She guides your feet and takes your hand, when journeying in distant lands. She's better than the internet when booking tickets on a jet"

Robert Marchant , Olney, Bucks
Customer Story 10

I cannot thank you enough Lisa. Two complex multiage cruises, together with lots of mind changing, were put together with consummate professionalism, unflappable humour and at a fantastic price! The biggest of thank you.....

& Mrs Reid , Leyland, Lancs
Customer Story 11

I have used Lisa for many years for both corporate and personal travel organisation and would never consider going elsewhere. Be it a large Incentive travel group or an individual holiday request, I know I will get the best advice linked to my personal needs. Building a long term relationship with your Travel Counsellor leads to mutual understanding of needs and therefore delivers the best outcome. I highly recommend the service Lisa offers.

Paul Southworth, Northamptonshire
Customer Story 12

Although we've used Lisa's services for many years now, we've never actually met her, however, we can ring or e-mail her anytime & she'll be there. She is so efficient at what she does & never ever forgets to reply when she says she will. She also provides a follow up service for when you return & inquires as to how you enjoyed it & was everything to your satisfaction? One time when we had booked a hotel in Australia ourselves & was then invited to stay with family, she took it on herself to obtain a full refund for us when the hotel had already stated that it required payment in full! Her knowledge of the various resorts is quite something & her latest recommendation to us was spot on.

Barry Jackson , Northampton

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My Blogs

Sydney

Lisa's blog, 12/04/2006

HHome of the 2000 Olympic games Sydney really is a cracker of a city. For me the highlight of a trip to Sydney is to climb the Harbour Bridge. Although I was rather panic stricken on the run up to it, the experience was exhilarating and certainly one I will never forget! And as I am not too good with heights I loved the fact that you could not see down, only out!

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