I love being a Travel Counsellor and to all of my customers, it is apparent that I enjoy what I do. It is an advantage that I am not bound to any tour operators and neither do I have sales targets. Therefore it's all about taking care of you and making sure I find you a perfect holiday.
My years of experience are an invaluable asset and the fact that l grow my business by referral is testament to the high level of customer satisfaction I receive. Currently my customers rate my service as 100%. So give me a call and let me turn your dreams into reality
There is nothing more I love than to be able to offer my clients fantastic deals, wider choice of holidays and an easy and enjoyable experience with exceptional aftercare. Travel Counsellors award winning technology enables me to work from home which means you can contact me in the day, evenings or weekends and receive prompt responses from me.
The type of holidays I have been working on recently have included arranging Weddings in Santorini, clients with special needs travelling to the USA, honeymoon couples wanting ideas to make their trip very special, a beautiful cruise for a 'special birthday' and lots more.
Some of the little things I like to do for my customers are forwarding passport information onto the airline, allocating seats and checking my customers in 24 hours before where possible and on their return flight too. If it is a special holiday then I will personally inform the hotel prior to arrival to see if they will do anything special for you. Now who else can you book with that will do this for you!?
Not forgetting all aspects of your holiday are fully protected 100% of the time. And that's guaranteed. Travel Counsellors offers the best financial protection in the industry and it is offered free of charge to all our customers.
Don't just be classed as another booking to a tour operator or high street agent or just a transaction if you book online. My customers actually matter to me and all of my customers have the reassurance that I personally take care of their holidays and that at every stage of the booking process, you will only ever deal with me.
Sue always finds the perfect hotel for my picky partner. A gym on site to give me a couple of hours head space. Thank you.
Sue followed through with a flawless customer service experience. Friendly, personable, and professional.
Sue's attention to detail and noting what we like and don't like always makes for a perfect holiday.
Now that we are back to reality we just wanted to send a quick note to thank you for arranging another great trip for us. We both loved Paris and staying in an authentic Parisian apartment, which was the perfect location for us with both a Metro stop...
We manage the finances of vulnerable adults and use Sue Pattenden to arrange holidays. We have always been happy with this and have never had any issues.
Fantastic personal service, really helpful and sorted out all our holiday requirements so I don't have to worry. The thing I liked most was that Sue wasn't pushy, she provided me some holiday options after our first consultation, then she left me...
My wife and I found Sue to be extremely professional but at the same time very friendly when speaking to her and discussing the options for our holiday. As we didn’t really have any specific location in mind Sue proved to be excellent in providing some...
We are back in the land of the living instead of the land of the dreaming!! We had a fantastic time on the cruise everything went smoothly, so impressed with P&O cruises, we were treated like royalty, the cabin was fantastic as was the food and service...
Sue's attention to detail is amazing. Always finds the perfect hotel and resort.
We found the wonderful Sue Pattenden based on a recommendation from friends who booked their honeymoon with her. She has been enormously helpful and patient with us and I am so happy with the honeymoon we picked with her help, THANK YOU! Laura and Da...
Sue has been a great help in finding a lovely hotel for our family. She handled it all very professionally and efficiently
Sue would be the first point of call for protected travel enquiries. She goes the extra mile and is always there to assist.
Very happy with the service that Sue provides.
We just feel we can leave everything to Sue. We don’t have to worry about the holiday which is important for us because of needing disabled facilities.
Continued to search when not satisfied with the first venue, always found Sue to be helpful and thorough.
I found the whole booking process to be straight forward and personal. Our Travel Counsellor, Sue Pattenden, was friendly and knowledgeable and extremely responsive to our changing and occasionally very specific requirements. She seemed to really go that...
Sue really gets to know you and what kind of things that would make your holiday special. We are so looking forward to our first holiday in Lanzarote and our first with Travel Counsellors.
Sue managed to source multiple flights for my family, in a combination I could not have sourced alone. She responded to enquiries out of office hours and generally went above and beyond to secure the flights we wanted. I would have no hesitation to recommend...
Sue was absolutely wonderful, professional, friendly efficient and most of easily approachable when we had questions and queries. Sue made my trip to America an absolute joy as she took the hassle out of booking the flights, transfers and all the other...
I'd never thought to use a Travel Counsellor but when I was struggling with a very specific requirement and had no time to find it I asked for Sue's help. She took the time to really understand what I wanted so that she could provide me with a range of...
It was a great relief to have someone to organise everything when you need disabled facilities.
It was just the best service I've ever had. Sue was so quick and efficient and she didn't mind at all being rung up in the evening. This was really great and so useful when you work full time.
Thanks so much for the welcome home basket. The holiday was so wonderful and perfectly arranged.
Sue provided us with an excellent efficient and friendly service
Sue has been most helpful over the last 18 months, despite my domestic problems which led me to having to cancel a holiday in 2012, but was most willing to help me again this year. Nothing is ever too much trouble for her and any calls and emails are...
The service given by Sue was exactly as expected, very good. She immediately understood my requirements and responded with suitable options extremely quickly.
Sue was extremely helpful in organising our travel details and nothing was too much trouble. We would have no hesitation in recommending her to our friends, family and colleagues.
Sue was very helpful in organising our booking for our first cruise and also for arranging travel insurance.
Sue Pattenden is a fantastic asset to your company. She is polite, happy and always happy to help regardless of the time of day.
I have already recommended Sue to family and work colleagues, I thought she did her very best to find us a good deal that we were happy with, hence the booking!
With independent access to thousands of travel suppliers around the world, I've got an eye for added value. Take a look through my latest selections below. But even if nothing particularly catches your eye - don't worry! Let's chat and I'll take the hassle away from tailoring a perfectly personalised holiday just for you.
Contact me on 01744 778620
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
20 October 2015
'Experience Day' at Sandybrook Country Park with 10 lovely Travel Counsellors! As always it was lovely to meet up with some of the TC family, catch up and share ideas over morning coffee. Having only ever experienced Butlins many years ago I was looking forward to seeing what a Lodge break could be like. Sandybrook Country Park is part of Hoseasons Go Active Breaks Collection and is close to the picturesque market town of Ashbourne on the southern fringe of the Peak District. The park is located in the former grounds of a 19th Century manor house with a historic Pinetum and...
24 September 2015
Renee's 'We Act' in India report 17 September 2015 Last year my daughters school launched 'We Act' Group in school. So I thought I would share her trip with you. We Act is an educational programme that empowers young people to become active local, national and global citizens. Renee (my daughter showed an interest. So, Renee and the group attended the National We Act day in London in March, where attendees were invited to apply to be part of a 'Free the Children' working trip to India. Renee was chosen, a remarkable achievement as she was one of only 28...
07 July 2015
How lucky am I? Having received an invite to Cunard's 175th Concert at the Anglican Cathedral in Liverpool on the 4th July 2015 held on the anniversary of the first Cunard transatlantic crossing in 1840. The Cathedral was packed to the rafters, with Cunard guests, celebrities and descendants of founder Samuel Cunard. We were taken on Cunard's journey with readings from many recognisable faces, including stars from Coronation Street, John Prescott, David Steel, BBC correspondents Jennie Bond and Michael Buerk, Carol Thatcher, Simon Weston and the great-granddaughters of Carpathia Captain Arthur Rostron. Hearing the wonderful music from The Royal Liverpool Philharmonic...
20 August 2014
I was over the moon to be invited to spend a few hours on board the beautiful Azamara Journey whilst she visited Liverpool recently. I have been lucky enough to spend time on board many ships during my years working in travel but Azamara was a new one to me. My expectations were mixed, I knew it was a great product, but had no idea on the real Azamara experience. The day began with meeting our Azamara guide Dwaine in the temporary cruise terminal. An interesting fact – did you know that Liverpool cruise terminal is a floating structure? This made...