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Sue Pattenden

Based in St Helens

Thank you for visiting my website. I hope you enjoy hearing about me and what I can offer YOU.

I joined Travel Counsellors in 2010 and have not looked back as it has allowed me to offer my clients the sort of service they may not have received before -...

Thank you for visiting my website. I hope you enjoy hearing about me and what I can offer YOU.

I joined Travel Counsellors in 2010 and have not looked back as it has allowed me to offer my clients the sort of service they may not have received before - many refer to it as exceptional. I absolutely love all aspects of travel and being able to pass on mine and other Travel Counsellors experiences and recommendations to my clients.

When trying to find that much needed holiday, you need not look any further as you’ve come to the right person. As YOUR personal Travel Counsellor I am available to all my clients 24/7, throughout the booking process and even while you’re away. I’m always free at a TIME TO SUIT YOU.

From a quick weekend away to a trip of a lifetime, as an independent travel agent working from home I have hundreds of suppliers at my fingertips so I can find the best holiday for you whilst ensuring excellent value for money. I also have colleagues worldwide who can assist me to make your holiday extra special. I can use their local knowledge and excellent contacts to find that special restaurant recommendation or simply share their first-hand experiences and tips for a particular destination. There’s no need to go to any other travel company.

A client I have been working with has enabled me to offer the best holidays possible for people with special needs, whether it be a UK holiday or a trip on a great cruise liner.

To keep me even busier I have become a member of the Rotary Club which involves many things, one of my favourites is to help Santa plan his route round St Helens by taking him out just before Christmas on his sleigh a great way of fund raising. I have also become a school Governor at my children's High School.

I think it’s important to keep up to date with the ever changing world, so I regularly take part in training. For example, I have recently completed an intensive course on The Cayman Islands, learning more about the gems of the Cayman Islands. It’s my customers who benefit most from my newly gained knowledge. There is still so much more to learn so I will keep this page updated with all the latest news from my training.

"The journey of a thousand miles begins with a single step.”
Lao Tzu

Get in touch with me

Whatever your holiday needs I'm here to help you, so please get in touch with me with any of the methods below: -


give me a call

­0­1744 778620­


Have an enquiry? Send me your question and I will do my best to help you.

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Customer Story 1

I found the whole booking process to be straight forward and personal. Our Travel Counsellor, Sue Pattenden, was friendly and knowledgeable and extremely responsive to our changing and occasionally very specific requirements. She seemed to really go that extra mile to deliver our requirements within our budget, I'd go as far as to say we couldn't have booked our honeymoon without her. We would definitely use her again when planning future trips, and I have already recommended her to a work colleague who is struggling to get an 'off catalogue' travel agent to fulfil her upcoming holiday requirements.

Simon Appleton, Warrington
Customer Story 2

Sue really gets to know you and what kind of things that would make your holiday special. We are so looking forward to our first holiday in Lanzarote and our first with Travel Counsellors.

William Dove, Warrington, Cheshire
Customer Story 3

Sue managed to source multiple flights for my family, in a combination I could not have sourced alone. She responded to enquiries out of office hours and generally went above and beyond to secure the flights we wanted. I would have no hesitation to recommend Sue to friends and family.

Jane Kinnaird, Stockton Heath
Customer Story 4

Sue was absolutely wonderful, professional, friendly efficient and most of easily approachable when we had questions and queries. Sue made my trip to America an absolute joy as she took the hassle out of booking the flights, transfers and all the other necessary documentation required for the trip.

Jenni Wood, Thelwall Warrington
Customer Story 5

I'd never thought to use a Travel Counsellor but when I was struggling with a very specific requirement and had no time to find it I asked for Sue's help. She took the time to really understand what I wanted so that she could provide me with a range of options. Sue even printed off directions. I highly recommend Sue.

Alsion Driver, Bacup
Customer Story 6

It was a great relief to have someone to organise everything when you need disabled facilities.

Barbara Monks, Warrington
Customer Story 7

It was just the best service I've ever had. Sue was so quick and efficient and she didn't mind at all being rung up in the evening. This was really great and so useful when you work full time.

Jennifer Wood, Warrington
Customer Story 8

Thanks so much for the welcome home basket. The holiday was so wonderful and perfectly arranged.

Michaela Webb, Grappenhall, Warrington
Customer Story 9

Sue provided us with an excellent efficient and friendly service

Alan O'Connor, Chester
Customer Story 10

Sue has been most helpful over the last 18 months, despite my domestic problems which led me to having to cancel a holiday in 2012, but was most willing to help me again this year. Nothing is ever too much trouble for her and any calls and emails are swiftly responded to. I'll definitely use her services again in the future!

Martin Dennett, Runcorn
Customer Story 11

The service given by Sue was exactly as expected, very good. She immediately understood my requirements and responded with suitable options extremely quickly.

Russell Hudson, Warrington
Customer Story 12

Sue was extremely helpful in organising our travel details and nothing was too much trouble. We would have no hesitation in recommending her to our friends, family and colleagues.

Frances Bradwell, Manchester
Customer Story 1

Sue was very helpful in organising our booking for our first cruise and also for arranging travel insurance.

Christine Park, Warrington
Customer Story 2

Sue Pattenden is a fantastic asset to your company. She is polite, happy and always happy to help regardless of the time of day.

Michael Hart, St Helens
Customer Story 3

I have already recommended Sue to family and work colleagues, I thought she did her very best to find us a good deal that we were happy with, hence the booking!

Colin Williamson, St Helens
Customer Story 4

Just wanted to thank you for organising our holiday for us - including the parking which was gd! We had lovely hols, hotel was great, really family friendly and the room was on first floor on quiet side - so was great for boys! Back to reality now, work tomorrow but thanks again for your personal service which really does make a diference! Emma & Damien

Damien Davies, Newton-le-willows
Customer Story 5

“Organising a honeymoon is a big responsibility and you want it to be absolutely perfect. So when I was organising mine, I was very happy to find Travel Counsellors online, who offered a great personal service, specialist knowledge and could manage a wedding fund for us. Sue from Travel Counsellors was absolutely brilliant, organising an amazing honeymoon trip to our demanding requirements, and even dealing with local hiccups during the trip itself. I thoroughly recommend Sue and Travel Counsellors to anyone wanting a perfect and stress-free honeymoon.”

Charlotte Chapman, Reading, Berkshire
Customer Story 6

My wife and I met Sue at a wedding fair last year when we were engaged. I took Sue’s card with absolutely no intention of phoning her because I thought I was more than capable of planning and organising an amazing honeymoon. I carried out research and found what I considered to be good package deals, but decided to phone Sue to see if she could do better…and boy did she. Sue is not only a truly competent, thorough and professional travel counsellor, she is incredibly kind and personable. What we expected from Sue was a decent service. What we got was someone who went above and beyond in every aspect of the role. From emailing in the middle of the night if we had a concern, to receiving birthday and Christmas cards out of the blue from Sue. Sue is someone whose work ethos is unparalleled and kindness unrivalled, and I cannot recommend her highly enough. Thanks a million Sue, for everything…especially for arranging a perfect honeymoon."

Gary Langham, Swindon
Customer Story 7

Thank you very much for your gifts and for coming to watch us get married. We had a great day followed by a fanatastic honeymoon. Thanks for all your help in arranging a wonderful trip, we stayed in great hotels in perfect locations. The views on Hamilton Island were breathdaking, but I think the highlight was Whale Watching in Sydney. Lots of great experiences though. Thanks and best wishes Dave & Hilary (Mr & Mrs Richardson!)

Hilary Richardson, Warrington
Customer Story 8

Sue Pattenden is marvellous, she takes all the stress and hassle out of travelling. I would recommend her to anyone.

Amy Hutton, Stowmarket
Customer Story 9

I have found Sue to be a very honest and trustworthy person. When arranging our holiday for us nothing was too much trouble, even down to the smallest detail. We shall certainly call on Sue again in the not too distant future.

Jacqueline Cove, Manchester

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