Thank you for visiting my website. I hope you enjoy hearing about me and what I can offer YOU.
I joined Travel Counsellors in 2010 and have not looked back as it has allowed me to offer my clients the sort of service they may not have received before - many refer to it as exceptional. I absolutely love all aspects of travel and being able to pass on mine and other Travel Counsellors experiences and recommendations to my clients.
When trying to find that much needed holiday, you need not look any further as you’ve come to the right person. As YOUR personal Travel Counsellor I am available to all my clients 24/7, throughout the booking process and even while you’re away. I’m always free at a TIME TO SUIT YOU.
From a quick weekend away to a trip of a lifetime, as an independent travel agent working from home I have hundreds of suppliers at my fingertips so I can find the best holiday for you whilst ensuring excellent value for money. I also have colleagues worldwide who can assist me to make your holiday extra special. I can use their local knowledge and excellent contacts to find that special restaurant recommendation or simply share their first-hand experiences and tips for a particular destination. There’s no need to go to any other travel company.
A client I have been working with has enabled me to offer the best holidays possible for people with special needs, whether it be a UK holiday or a trip on a great cruise liner.
To keep me even busier I have become a member of the Rotary Club which involves many things, one of my favourites is to help Santa plan his route round St Helens by taking him out just before Christmas on his sleigh a great way of fund raising. I have also become a school Governor at my children's High School.
I think it’s important to keep up to date with the ever changing world, so I regularly take part in training. For example, I have recently completed an intensive course on The Cayman Islands, learning more about the gems of the Cayman Islands. It’s my customers who benefit most from my newly gained knowledge. There is still so much more to learn so I will keep this page updated with all the latest news from my training.
"The journey of a thousand miles begins with a single step.”
Fantastic personal service, really helpful and sorted out all our holiday requirements so I don't have to worry. The thing I liked most was that Sue wasn't pushy, she provided me some holiday options after our first consultation, then she left me...
Joanne Shaw, St Helens, 17 February 2015
My wife and I found Sue to be extremely professional but at the same time very friendly when speaking to her and discussing the options for our holiday. As we didn’t really have any specific location in mind Sue proved to be excellent in providing some...
Tim Nolan, Newton-Le-Willows, 27 January 2015
We are back in the land of the living instead of the land of the dreaming!! We had a fantastic time on the cruise everything went smoothly, so impressed with P&O cruises, we were treated like royalty, the cabin was fantastic as was the food and service...
Lindsay Cook, St Helens, 13 January 2015
Sue's attention to detail is amazing. Always finds the perfect hotel and resort.
William Dove, Warrington, 29 December 2014
We found the wonderful Sue Pattenden based on a recommendation from friends who booked their honeymoon with her. She has been enormously helpful and patient with us and I am so happy with the honeymoon we picked with her help, THANK YOU! Laura and Da...
Laura Rhead, Wokingham, 12 December 2014
Sue has been a great help in finding a lovely hotel for our family. She handled it all very professionally and efficiently
Neil Cook, Newbold, St Helens, 03 November 2014
Sue would be the first point of call for protected travel enquiries. She goes the extra mile and is always there to assist.
Sara Mckee, Wilmslow, 17 July 2014
We just feel we can leave everything to Sue. We don’t have to worry about the holiday which is important for us because of needing disabled facilities.
Barbara Monks, Warrington, Cheshire, 06 May 2014
Very happy with the service that Sue provides.
Mark Jeffries, Nantwich, Cheshire, 06 May 2014
Continued to search when not satisfied with the first venue, always found Sue to be helpful and thorough.
Chistopher Eccles, Glossop, 02 May 2014
I found the whole booking process to be straight forward and personal. Our Travel Counsellor, Sue Pattenden, was friendly and knowledgeable and extremely responsive to our changing and occasionally very specific requirements. She seemed to really go that...
Simon Appleton, Warrington, 23 January 2014
Sue really gets to know you and what kind of things that would make your holiday special. We are so looking forward to our first holiday in Lanzarote and our first with Travel Counsellors.
William Dove, Warrington, Cheshire, 24 December 2013
Sue managed to source multiple flights for my family, in a combination I could not have sourced alone. She responded to enquiries out of office hours and generally went above and beyond to secure the flights we wanted. I would have no hesitation to recommend...
Jane Kinnaird, Stockton Heath, 05 November 2013
Sue was absolutely wonderful, professional, friendly efficient and most of easily approachable when we had questions and queries. Sue made my trip to America an absolute joy as she took the hassle out of booking the flights, transfers and all the other...
Jenni Wood, Thelwall Warrington, 17 September 2013
I'd never thought to use a Travel Counsellor but when I was struggling with a very specific requirement and had no time to find it I asked for Sue's help. She took the time to really understand what I wanted so that she could provide me with a range of...
Alsion Driver, Bacup, 26 July 2013
It was a great relief to have someone to organise everything when you need disabled facilities.
Barbara Monks, Warrington, 01 July 2013
It was just the best service I've ever had. Sue was so quick and efficient and she didn't mind at all being rung up in the evening. This was really great and so useful when you work full time.
Jennifer Wood, Warrington, 14 June 2013
Thanks so much for the welcome home basket. The holiday was so wonderful and perfectly arranged.
Michaela Webb, Grappenhall, Warrington, 10 June 2013
Sue provided us with an excellent efficient and friendly service
Alan O'Connor, Chester, 28 May 2013
Sue has been most helpful over the last 18 months, despite my domestic problems which led me to having to cancel a holiday in 2012, but was most willing to help me again this year. Nothing is ever too much trouble for her and any calls and emails are...
Martin Dennett, Runcorn, 13 March 2013
The service given by Sue was exactly as expected, very good. She immediately understood my requirements and responded with suitable options extremely quickly.
Russell Hudson, Warrington, 20 February 2013
Sue was extremely helpful in organising our travel details and nothing was too much trouble. We would have no hesitation in recommending her to our friends, family and colleagues.
Frances Bradwell, Manchester, 07 February 2013
Sue was very helpful in organising our booking for our first cruise and also for arranging travel insurance.
Christine Park, Warrington, 07 February 2013
Sue Pattenden is a fantastic asset to your company. She is polite, happy and always happy to help regardless of the time of day.
Michael Hart, St Helens, 07 February 2013
I have already recommended Sue to family and work colleagues, I thought she did her very best to find us a good deal that we were happy with, hence the booking!
Colin Williamson, St Helens, 07 February 2013
Just wanted to thank you for organising our holiday for us - including the parking which was gd! We had lovely hols, hotel was great, really family friendly and the room was on first floor on quiet side - so was great for boys! Back to reality now,...
Damien Davies, Newton-le-willows, 23 September 2012
“Organising a honeymoon is a big responsibility and you want it to be absolutely perfect. So when I was organising mine, I was very happy to find Travel Counsellors online, who offered a great personal service, specialist knowledge and could manage a...
Charlotte Chapman, Reading, Berkshire, 04 September 2012
My wife and I met Sue at a wedding fair last year when we were engaged. I took Sue’s card with absolutely no intention of phoning her because I thought I was more than capable of planning and organising an amazing honeymoon. I carried out research...
Gary Langham, Swindon, 17 June 2012
Thank you very much for your gifts and for coming to watch us get married. We had a great day followed by a fanatastic honeymoon. Thanks for all your help in arranging a wonderful trip, we stayed in great hotels in perfect locations. The views on Hamilton...
Hilary Richardson, Warrington, 15 June 2012
Sue Pattenden is marvellous, she takes all the stress and hassle out of travelling. I would recommend her to anyone.
Amy Hutton, Stowmarket, 24 October 2011
With independent access to hundreds of travel suppliers around the world, I can pick out exceptional offers with amazing added value. Take a look through my latest selections – but even if nothing catches your eye, let me know what you’re looking for and I will do my best to find it for you!
Contact me on 01744 778620
I absolutely love travel! Take a look through my posts - you might find holiday inspiration where you least expect it...
Posted 20 August 2014
I was over the moon to be invited to spend a few hours on board the beautiful Azamara Journey whilst she visited Liverpool recently. I have been lucky enough to spend time on board many ships during my years working in travel but Azamara was a new one to me. My expectations were mixed, I knew it was a great product, but had no idea on the real Azamara experience. The day began with meeting our Azamara guide Dwaine in the temporary cruise terminal. An interesting fact – did you know that Liverpool cruise terminal is a floating structure? This made...