I love being a Travel Counsellor and to all of my customers, it is apparent that I enjoy what I do. It is an advantage that I am not bound to any tour operators and neither do I have sales targets. Therefore it's all about taking care of you and making sure I find you a perfect holiday.
My years of experience are an invaluable asset and the fact that l grow my business by referral is testament to the high level of customer satisfaction I receive. Currently my customers rate my service as 100%. So give me a call and let me turn your dreams into reality
There is nothing more I love than to be able offer my clients fantastic deals, wider choice of holidays and an easy an and enjoyable experience with exceptional aftercare. Travel Counsellors award winning technology enables me to work from home which means you can contact me in the day, evenings or weekends and receive prompt responses from me.
The type of holidays I have been working on recently have included three weddings in Santorini at Le Ciel, clients with special needs travelling to the USA, honeymoon couples wanting ideas to make their trip very special, a beautiful cruise for a 'special birthday' and lots more.
Some of the little things I like to do for my customers are forwarding passport information onto the airline, allocating seats and checking my customers in 24 hours before where possible and on their return flight too. If it is a special holiday then I will personally inform the hotel prior to arrival to see if they will do anything special for you. Now who else can you book with that will do this for you!?
Not forgetting all aspects of your holiday are fully protected 100% of the time. And that's guaranteed. Travel Counsellors offers the best financial protection in the industry and it is offered free of charge to all our customers.
Don't just be classed as another booking to a tour operator or high street agent or just a transaction if you book online. My customers actually matter to me and all of my customers have the reassurance that I personally take care of their holidays and that at every stage of the booking process, you will only ever deal with me.
Now that we are back to reality we just wanted to send a quick note to thank you for arranging another great trip for us. We both loved Paris and staying in an authentic Parisian apartment, which was the perfect location for us with both a Metro stop...
Simon Appleton, Gorse Covert, 20 April 2015
We manage the finances of vulnerable adults and use Sue Pattenden to arrange holidays. We have always been happy with this and have never had any issues.
Deborah Millington, Runcorn, 06 March 2015
Fantastic personal service, really helpful and sorted out all our holiday requirements so I don't have to worry. The thing I liked most was that Sue wasn't pushy, she provided me some holiday options after our first consultation, then she left me...
Joanne Shaw, St Helens, 17 February 2015
My wife and I found Sue to be extremely professional but at the same time very friendly when speaking to her and discussing the options for our holiday. As we didn’t really have any specific location in mind Sue proved to be excellent in providing some...
Tim Nolan, Newton-Le-Willows, 27 January 2015
We are back in the land of the living instead of the land of the dreaming!! We had a fantastic time on the cruise everything went smoothly, so impressed with P&O cruises, we were treated like royalty, the cabin was fantastic as was the food and service...
Lindsay Cook, St Helens, 13 January 2015
Sue's attention to detail is amazing. Always finds the perfect hotel and resort.
William Dove, Warrington, 29 December 2014
We found the wonderful Sue Pattenden based on a recommendation from friends who booked their honeymoon with her. She has been enormously helpful and patient with us and I am so happy with the honeymoon we picked with her help, THANK YOU! Laura and Da...
Laura Rhead, Wokingham, 12 December 2014
Sue has been a great help in finding a lovely hotel for our family. She handled it all very professionally and efficiently
Neil Cook, Newbold, St Helens, 03 November 2014
Sue would be the first point of call for protected travel enquiries. She goes the extra mile and is always there to assist.
Sara Mckee, Wilmslow, 17 July 2014
We just feel we can leave everything to Sue. We don’t have to worry about the holiday which is important for us because of needing disabled facilities.
Barbara Monks, Warrington, Cheshire, 06 May 2014
Very happy with the service that Sue provides.
Mark Jeffries, Nantwich, Cheshire, 06 May 2014
Continued to search when not satisfied with the first venue, always found Sue to be helpful and thorough.
Chistopher Eccles, Glossop, 02 May 2014
I found the whole booking process to be straight forward and personal. Our Travel Counsellor, Sue Pattenden, was friendly and knowledgeable and extremely responsive to our changing and occasionally very specific requirements. She seemed to really go that...
Simon Appleton, Warrington, 23 January 2014
Sue really gets to know you and what kind of things that would make your holiday special. We are so looking forward to our first holiday in Lanzarote and our first with Travel Counsellors.
William Dove, Warrington, Cheshire, 24 December 2013
Sue managed to source multiple flights for my family, in a combination I could not have sourced alone. She responded to enquiries out of office hours and generally went above and beyond to secure the flights we wanted. I would have no hesitation to recommend...
Jane Kinnaird, Stockton Heath, 05 November 2013
Sue was absolutely wonderful, professional, friendly efficient and most of easily approachable when we had questions and queries. Sue made my trip to America an absolute joy as she took the hassle out of booking the flights, transfers and all the other...
Jenni Wood, Thelwall Warrington, 17 September 2013
I'd never thought to use a Travel Counsellor but when I was struggling with a very specific requirement and had no time to find it I asked for Sue's help. She took the time to really understand what I wanted so that she could provide me with a range of...
Alsion Driver, Bacup, 26 July 2013
It was a great relief to have someone to organise everything when you need disabled facilities.
Barbara Monks, Warrington, 01 July 2013
It was just the best service I've ever had. Sue was so quick and efficient and she didn't mind at all being rung up in the evening. This was really great and so useful when you work full time.
Jennifer Wood, Warrington, 14 June 2013
Thanks so much for the welcome home basket. The holiday was so wonderful and perfectly arranged.
Michaela Webb, Grappenhall, Warrington, 10 June 2013
Sue provided us with an excellent efficient and friendly service
Alan O'Connor, Chester, 28 May 2013
Sue has been most helpful over the last 18 months, despite my domestic problems which led me to having to cancel a holiday in 2012, but was most willing to help me again this year. Nothing is ever too much trouble for her and any calls and emails are...
Martin Dennett, Runcorn, 13 March 2013
The service given by Sue was exactly as expected, very good. She immediately understood my requirements and responded with suitable options extremely quickly.
Russell Hudson, Warrington, 20 February 2013
Sue was extremely helpful in organising our travel details and nothing was too much trouble. We would have no hesitation in recommending her to our friends, family and colleagues.
Frances Bradwell, Manchester, 07 February 2013
Sue was very helpful in organising our booking for our first cruise and also for arranging travel insurance.
Christine Park, Warrington, 07 February 2013
Sue Pattenden is a fantastic asset to your company. She is polite, happy and always happy to help regardless of the time of day.
Michael Hart, St Helens, 07 February 2013
I have already recommended Sue to family and work colleagues, I thought she did her very best to find us a good deal that we were happy with, hence the booking!
Colin Williamson, St Helens, 07 February 2013
Just wanted to thank you for organising our holiday for us - including the parking which was gd! We had lovely hols, hotel was great, really family friendly and the room was on first floor on quiet side - so was great for boys! Back to reality now,...
Damien Davies, Newton-le-willows, 23 September 2012
“Organising a honeymoon is a big responsibility and you want it to be absolutely perfect. So when I was organising mine, I was very happy to find Travel Counsellors online, who offered a great personal service, specialist knowledge and could manage a...
Charlotte Chapman, Reading, Berkshire, 04 September 2012
My wife and I met Sue at a wedding fair last year when we were engaged. I took Sue’s card with absolutely no intention of phoning her because I thought I was more than capable of planning and organising an amazing honeymoon. I carried out research...
Gary Langham, Swindon, 17 June 2012
With independent access to hundreds of travel suppliers around the world, I can pick out exceptional offers with amazing added value. Take a look through my latest selections – but even if nothing catches your eye, let me know what you’re looking for and I will do my best to find it for you!
Contact me on 01744 778620
I absolutely love travel! Take a look through my posts - you might find holiday inspiration where you least expect it...
20 August 2014
I was over the moon to be invited to spend a few hours on board the beautiful Azamara Journey whilst she visited Liverpool recently. I have been lucky enough to spend time on board many ships during my years working in travel but Azamara was a new one to me. My expectations were mixed, I knew it was a great product, but had no idea on the real Azamara experience. The day began with meeting our Azamara guide Dwaine in the temporary cruise terminal. An interesting fact – did you know that Liverpool cruise terminal is a floating structure? This made...