Based in Norwich

William Thompson

Available for new enquiries

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

Welcome to Travel Counsellors. My name is William and I live in Norwich, where I have been based in between bouts of travel for the last 45 plus years. Now in my thirteenth year with Travel Counsellors, I am passionate about travel and have been lucky enough to visit all seven continents, spending time in over one hundred countries; from Australia to Zimbabwe, Austria to Zambia. I am married with a fifteen year old daughter, who already has her fair share of passport stamps! Alex is now twelve and doing his best to catch up with his big sister, although he does prefer it at home!

I joined Travel Counsellors as I wanted to concentrate on giving my customers the highest possible levels of personal service and independent travel advice. Travel Counsellors is one of the largest independent travel agencies in the UK.

Before becoming a Travel Counsellor in January 2009, I was a travel consultant with another large independent agency in the UK and prior to that I worked as a flight attendant with British Airways and Air UK. I studied Interpreting and Translation (French and German) at the University of East Anglia, and can also converse in Spanish, Dutch and Italian, should the need arise. This can be very helpful when making special requests for clients directly with hotels, tour companies and airlines.

After my studies, I spent nearly three years roaming the globe on an ‘extended’ honeymoon incorporating a special wedding gift of an Antarctic cruise from the southern tip of Argentina. Other trips include extensive travel through Southern and East Africa, USA, Canada, South America, Australia, New Zealand, numerous smaller islands in the Pacific (Fiji, Cook Islands, Tonga and Samoa, among others) and time in South East Asia (Malaysia, Thailand, Laos to name but a few) and the Far East. The cruising bug has also caught me - I have first-hand experience of A-Rosa, Riviera Travel's river cruise boats, AMA Waterways, Regent Seven Seas, Fred Olsen, Azamara Cruise Club, Silverseas, Royal Caribbean, Norwegian Cruise Line (NCL), Princess, Gap Adventures and Mediterranean Shipping Company (MSC).

I can offer you up to date, first-hand knowledge of many countries, can guarantee to be enthusiastic about your booking (and only a little envious!) and save you the time and stress of carrying out your own research. So, be it short stays in the UK and the rest of Europe, honeymoons abroad, fly-drives in the USA or complicated round-the-world itineraries, please do contact me; I look forward to hearing from you.

Best wishes,

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

The wonderful Buccament Bay

13 September 2014

My family and I spent an amazing two and a half weeks here. It was just marvellous. In terms of service, the people of St Vincent are some of the friendliest I have met in the Caribbean. The food, drink and facilities are just great. We had a two bedroomed villa, all of which come with a plunge pool which we used every day. The villa was so spacious and comfortable. It had huge rooms and bathrooms. One minor gripe was that they do not seem to do feather pillows! A very minor gripe! This is a fantastic boutique-style property run by a lovely family - most of them were out when we travelled. They have fantastic sports and arts teachers. There is something for everyone. We hardly saw our seven year old - she went from tennis to dance to arts to a ‘friend's’! No pictures yet but I shall try and find some. Best wishes, William

Legoland, Billund, Denmark

20 February 2014

The family and I spent a lovely three days at Legoland in Denmark, staying at nearby Lalandia - a waterpark-based Danish holiday park, in essence. You could literally walk from the airport but sadly it was late and the children were tired. So £40 later the taxi got us to our very lovely little two bedroom lodge/hut/bungalow. It was well equipped and very comfortable. Depending on where your house is, you are between a 10 and 20 minute walk to Legoland and the main centre of Lalandia, with restaurants, mini-golf and a small but well-stocked supermarket. Legoland was fantastic and we thoroughly enjoyed our time there - there is plenty to do for a good few days. There are rides for little ones and big ones; the park is not just full of wonderfully made models. All food was excellent, if very pricey. However, if you pay a lot and eat well, I do not mind so much; it's when you pay a lot and get rubbish, that's when I mind! We then took the train to Copenhagen.....see my next journal for more...

Gai Paris.....

02 January 2013

I visited Paris in August, a time of the year when it’s really hot! We stayed at the Bridge Street apartments in Marais – a brilliant area of the city for sightseeing with a pedestrianised zone across the road from us. The location was central enough to walk pretty much everywhere and I really think that’s the best way to see a city! While in Paris you can enjoy lovely walks along the Seine river, great food, and there is plenty to do. The parks are also fairly decent and feature activities for the children. “La Tour Eiffel” was a bit busy and, having paid to get to the top, we bailed out having only reached the middle! It was the height of summer so this would account for the 90 minute waits…it’s not this busy at other times of the year! The metro is a great way to get around the city, although I have to admit that it’s not the best for people with pushchairs; I ended up carrying the thing up and down countless stairs. For a beautiful city with plenty of culture, scenery and activities for all ages, Paris is an ideal short break!

San Diego and Surrounds

02 January 2013

I’ve been to America numerous times, but never to San Diego. This is such a lovely city with plenty to do…I was very impressed! I stayed for two nights at the Park Hyatt Aviara, a fantastic hotel which is fast becoming one of my favourites! Allegedly it was nearly full but we hardly saw another person. The hotel boasts great facilities and, although it’s a little out of town, it’s really close to Legoland (great for the kids!) and only a 20-30 minute journey into the centre of San Diego. We spent the last two nights at the Manchester Grand Hyatt - a really good hotel but I do wish we had stayed there first as it wasn’t as good as the Aviara! That doesn’t make it a bad hotel; it just makes the Avaria a great one! The Grand Hyatt was, however, very central and a functional business hotel with all the facilities you could ever want or need. You could walk out and very soon be downtown or at the Seaport shopping village where there are plenty of shops and a wide array of cafes and restaurants! The highlight for me was visiting the USS Midway – a great aircraft carrier museum which is one of the best to visit in the whole of the States. Unfortunately I could only spend two hours here but, for those interested in this sort of this, it’s worth a whole day! The amazing Hotel del Coronado is very ‘olde worlde’ and is a great place to stay. For a bit more ‘bling’ you could stay at the Grand del Mar. San Diego is fantastic and lively city with plenty of entertainment and some great hotels to choose from!

San Diego and Surrounds

02 January 2013

I’ve been to America numerous times, but never to San Diego. This is such a lovely city with plenty to do - I was very impressed! I stayed for two nights at the Park Hyatt Aviara, a fantastic hotel which is fast becoming one of my favourites! Allegedly it was nearly full but we hardly saw another person. The hotel boasts great facilities and, although it’s a little out of town, it’s really close to Legoland which is great for the kids and only a 20-30 minute journey into the centre of San Diego. We spent the last two nights at the Manchester Grand Hyatt - a really good hotel but I do wish we had stayed there first as it wasn’t as good as the Aviara! That doesn’t make it a bad hotel; it just makes the Avaria a great one! The Grand Hyatt was, however, very central and a functional business hotel with all the facilities you could ever want or need. You could walk out and very soon be downtown or at the Seaport shopping village where there are plenty of shops and a wide array of cafes and restaurants. The highlight for me was visiting the USS Midway – a great aircraft carrier museum which is one of the best to visit in the whole of the United States. Unfortunately I could only spend two hours here but, for those interested in this sort of thing, it’s worth a whole day! The amazing Hotel del Coronado is very ‘olde worlde’ and is a great place to stay. For a bit more ‘bling’ you could stay at the Grand del Mar. San Diego is fantastic and lively city with plenty of entertainment and some great hotels to choose from!

Gozo

02 January 2013

I know I’ve been really positive about a lot of my trips but this really is a top island. Its luckily hidden away for only those of us who are in the know! The island is smaller and quieter than Malta itself but still has the history, great food and sights. We spent a wonderful week at the Kempinski San Lawrenz hotel; a lovely resort with great facilities. A car is a must on this island really. The bus service did look good, but a car would definitely make life easier! We must have crossed both islands a dozen times. Some of the beaches are disappointing but that’s not really why you go to Gozo. That said we'll definitely be back...possibly without the children as this is an idyllic island!

Malta...

02 January 2013

Malta is an island that I just cannot speak highly enough of – I absolutely loved it. The people are friendly, the food is sublime (but unfortunately the driving is atrocious). There is so much to see and five days was definitely not enough. The island has history and sights, and so many other activities packed into such a small place. We had a lovely five night stay at the Westin Dragonara. I could not fault the hotel. While we were there, my wife celebrated her birthday. I casually mentioned this to the staff and, on the day, a huge chocolate cake was waiting on the bed. A beautiful island which we thoroughly enjoyed…I’d definitely go again!

Azamara Club Cruises

29 June 2011

This was my seventh cruise and what a dream this one was! Certainly one of the best I've ever had. Perhaps it was due to the lack of children....who knows! Azamara Club Cruises are part of the Royal Caribbean Group and they have two ships - Azamara Journey and Quest. I sailed for a week on the Azamara Journey from Civitavecchia to Bonifaccio, Olbia, Trapani, Taormina, Sorrento and back to Civitavecchia, the port for Rome. This line is all about the destinations - gone are the four hour stops with herding and shouting. You tend to stay day and night in each port and then overnight in a good few too - for us this meant over 36 hours in Sorrento – bliss! So destinations play a big part. Food is sublime. What I really liked, though, was the feeling on the ship. The crew are friendly, as are most cruise line staff, but they are also interested in you, asking questions and joking with you. They are well-treated and this really shines through - once they've worked on an Azamara ship, they never want to leave....just like the passengers! Officers are visible all the time and are always available for a quick chat. You feel you are in a boutique hotel rather than a 700 passenger cruise ship. Gratuities, boutique wines, soft drinks and speciality teas and coffees are all included in your cruise fare. There's very little extra to pay on board; they even include shuttle services in ports where needed. On most other cruises these would be considered as optional extras. I highly recommend Azamara, so don't be surprised if you contact me and it is all I can talk about! I've been brainwashed!

Honeymoon - Antarctica

10 September 2014

Antarctica - our seventh continent and what an amazing place! The 48 hour crossing of the Drake Passage there and back was distinctly unpleasant although they claimed it was pretty calm. Five to six metre waves meant anything not bolted down flew across the cabin and we´d slide about ten inches up and down our beds with each wave. Sitting or standing meant automatic sickness so we spent a lot of time lying down and my wife lost five pounds - the Drake Diet they call it. Once that was past however we were treated to the most amazing scenery and highly entertaining wildlife. We managed to ´land´ a couple of times a day. Generally the sites were full of nesting penguins - adelies, gentoo, chinstrap and macaroni. They shuffled about like old men stealing rocks from each other’s nests or sliding along on their stomachs when more speed was required. They didn´t seem bothered by us and were inquisitive more than anything else. Also lots of elephant seals and Weddell seals and a couple of whales out at sea. Most memorable stops were in the Weddell Sea on the NW of the continent where a peculiar circular tide caused Shackleton´s boat, the Endurance, to get iced in and eventually sink in the early 1900s (the crew were forced to live on the pack ice for five months but all survived) and makes navigation tricky. The captain of our ship was a brave Englishman who managed to break through the ice and get us further into the Weddell Sea than any of the staff had been before. We had one landing where he jammed the bow into an area of fast ice and we were able to get out and walk on it - about seven feet thick with a quarter of a mile of water below us. A large snowball fight ensued and several penguins came to investigate. My favourite morning was a particularly calm one. We were up at 5am (sunrise at 2.30am this time of year) and went out in the dinghies to watch Emperor penguins (apparently only about 10 000 people have ever seen them in the wild) and stunning icebergs everywhere in all shapes and sizes. Massive tabular ice bergs over 20 miles long and the 10 percent above the water about 30 storeys high and smaller chunks with penguins bobbing along on them. The colour varied from white through turquoise to sky blue depending on the density of the ice. I got hold of a digital camera which kept me quiet and took hundreds and hundreds of photos so I suggest no-one asks to see them! Not as cold as we expected, about -1 and probably about -10 with the wind-chill but it finally got me into trousers. Interesting fact: if you throw boiling water into the air at -50 it freezes instantly and turns to snow! My wife was forced to wear 4 pairs of socks, 3 pairs of trousers, 5 layers and a coat, gloves, a hat and a scarf on her top half. Mobility was somewhat reduced and led to a particularly amusing game of ultimate Frisbee in snow up to our knees being unclear on the rules anyway! I have to say I´m pleased to be off the boat but what a fantastic trip. Sadly the ship that took on this fantastic voyage lies at the bottom of the Antarctic Sea. Perhaps the skipper was too fearless in the end!

A week in Japan

02 January 2013

A week in Japan...what a fantastic place! Having found the deal of a lifetime - £150 return each from Singapore, we arrived in Tokyo, staying initially at the Clowne Praza. Tokyo was huge and sprawling and not how I imagined it. Definitely lots to see but more 1960s in places than a sprawling metropolis of modernity and skyscrapers. We then whizzed down to Osaka on the bullet train, courtesy of another Japanese bargain - the railpass, around £200 to traverse the whole country in comfort and at speed for a week. Osaka was another huge city but what really stood out was the mile long street selling nothing but plastic food; all the restaurants buy it so we foreigners can point at what we'd like to eat! I'm guessing there must be other reasons. We moved on and stayed in the Westin, Kyoto, which allegedly hosted Princess Diana and Prince Charles, and were there at the right time for the cherry blossom season. The blossom was lovely but brought with it thousands of Japanese tourists with thousands of Japanese cameras. The Japanese people are some of the friendliest I have ever come across, so eager to help despite the language barrier. One weird experience was meeting a friend from England unexpectedly at Tokyo's main train station, where approximately a million or so people transit every day! All-in-all a wonderful experience; I'm desperate to learn Japanese so we can experience some more rural settings.

My customer stories

Sent by Vinay Mistry

William has been helping me for over 7 years. As a singleton he's helped me travel from Antarctica to Mongolia. As a parent he’s helped organise complex schedules across multiple continents with my family. William is an excellent and friendly person to deal with and is extremely knowledgeable. I'd happily recommend William to help anyone - and I have done so already!

Sent by Humphrey Bedford-Payne

I cannot recommend William Thompson highly enough. He has always provided me with objective, money-saving advice that has been appropriate and appreciated. Whether for travel in Europe or beyond, his knowledge is encyclopedic and up-to-date. I have been particularly impressed by the complete absence of pressure when the decision-making progress was taking place. He has also made payment easier and reassuring via Travel Counsellors. Do not hesitate to contact him for anything connected with travel: insurance, parking, accommodation, transfers and flights.

Sent by Frances Williams

William Thompson has organised several complex combined business and leisure trips for us, involving one-way intercontinental flights, complicated domestic flight schedules in the US, and a variety of reimbursement arrangements requiring separate billing for different combinations of flights. He has been unfailingly helpful, very patient with last minute changes of plan, delivered very prompt service, and all the arrangements he has made for us have gone without a hitch (barring weather delays!). I especially appreciate that he contacts us before the end of the trip to make sure all is well.

Sent by Vinay Mistry

I've been asking William to help me with my travels for almost fours years - and he's helped me enormously with trips from city breaks through to great adventures in Antarctica and Mongolia. William is very patient(!) and will do his level best to achieve the best options and prices depending upon my (ever changing!) requirements. I very much recommend William to help with any travel requirements - you really will get service with a smile and a cheery voice at the other end of the line.

Sent by Lloyd Brown

My wife and I have been delighted with the service William provides. His personal knowledge and extensive travel experience resulted in us having a blissful holiday on a remote island off Malaysia. This island is in no travel brochures, but he and his wife having used it several times themselves, were able to give us the sort of insight not obtainable at a high street travel agent.

Sent by John Kemp

William Thompson is our first call when seeking a holiday. He is always efficient and I have recomended him to others. We look on him as a freind.

Sent by pete fisher

All you need to do with William is give him your basic requirements of your holiday.eg country, type of accomodation, car hire,price etc and he will sort it making alternative suggestions etc.On our last trip to Florida it envolved 3 flights each way,1night hotel on arrival,car hire and 2 seperate sets of accomodation and every thing ran like clockwork.Now booking another holiday. We highly recomend William.

Sent by Lisa Davy

I was recommended to William by a friend. I was planning a trip to Australia, stopping off in Singapore and America. William was fantastic, he provided me with a choice of hotels and itineraries which was a task in itself as i was quite specific in certain things and places i wanted to go. Nothing on the holiday was a disappointment. I would recommend will without hesitation.

Sent by Ian Stevenson

William has always provided great solutions to our holiday needs, promptly and cheerfully. I would always recommend his services.

Sent by Claire Langford

Our week in New york and my Parent's theatre trip to london, were unforgetable holidays and it was due to the time and effort William took to search, advise and book for us such great holidays. I can not recommend him highly enough.

Sent by Diane Zetterstrom

William gives exceptional service above and beyond what you expect from a travel agent. He passes on to you invaluable tips such as the best rooms in airport hotels and travel lowdown between between airports etc. which helped me make really informed choices. He always looks out for you getting the best possible deals and also listens to your exact requirements and your budget! The fact that he is very personable, can speak several languages and is so well travelled himself is such a bonus. I cannot recommend William enough!

Sent by Andrea Carvalho

I was really impressed by William's attention to detail, helpfulness and speed. He is clearly very experienced and well-traveled. I would have no hesitation in recommending him as he provided us with an excellent service.

Sent by Patricia Human

It's always a pleasure to speak to William. He knows alot about lots of places..(often from personal experience)..and if he doesn't then he's always willing to find out for you. Nothing is ever too much trouble! I would always contact William for my travel arrangements and would definitely recommend him to friends.

Sent by Robin Farman

William's attention to detail, timeliness and travel arrangement knowledge, in addition to his client understanding, provide a most refreshing experience.

Sent by Yvonne Meronti

If you want a 'one to one' consulation on travel plans, give William a call and save yourself a lot of hassle

Sent by K & C Walker

William helped us formulate a holiday around a family wedding in Australia. He was patient whilst we considered his suggestions and answered our many questions about travelling to the other side of the world. We were impressed with his attention to detail and would gladly book all future international holidays through him.

Sent by Alice Cottrell

William has always been incredibly helpful in searching out flights for my many trips to India, and very accommodating of my frequent changes of plan. He's been incredibly friendly also which makes for a really stress-free experience of booking holidays. I've recommended him to lots of my friends as I know he'll offer a brilliant service and find the best deals. I'd continue to recommend him to anyone!

Sent by Brian Laidlaw

William will always go that extra mile for you.He will produce a range of holiday alternatives when required rather than push one option. He LISTENS to clients

Sent by Nigel Gollop

Having used William a number of times now, yet again he managed to help us find an excellent holiday at the last minute. His knowledge of where to go, having travelled a lot himself, helped us to book a superb and much needed break to somewhere that would not have crossed our minds had William not suggested it. He definitely provided a personal service, working tirelessly to find us a holiday that he finally booked for us about 8pm on a Friday evening - and we flew on the Monday!

Sent by Brian Nutt

We have used William Thompson for a few years now and his own travels are the basis of his expert advice which has been really useful in organising our own trips

Sent by John Jones

I have booked many holidays with William Thompson over the past few years, all worldwide, and have always benefitted from his very knowlegeble and helpful advice, without any problems ever occuring with flights or accomodation. I would happily recommend his advice and service to friends and family and have done so.

Sent by Marion Cheesman

I have booked several holidays with William Thompson and found him to be most knowledgable and helpful in all aspects of holiday travel. He imparts this knowledge in a courteous and friendly manner. Because of this I have had no qualms in referring several friends to him for their travel needs.

Sent by Gary Steward

The service I have received from William Thompson has been exemplary. Not only is he very personable but very professional as well. I will have no hesitation in using his services again and I will continue to recommmend his services to my friends and family.

Sent by Francesca Starling

I have used William's service a few times now and have found him to be superb! He is very courteous, personable and nothing is too much trouble for him. He has many good ideas and is so well travelled himself he is a mind of information. I can't recommend him highly enough. I have passed his details onto several friends and colleagues, I truly believe they would concur with my views.