Charlotte Mckay

Very happy with the service provided. We received many options addressing our continuously changing needs. Patience was required. 😄 we will have a great holiday!

Charlotte has been absolutely amazing in arranging our Vietnam trip she was attentive to our needs and accommodating working around our wants for the trip. She was an excellent point of contact and her planning ensured a brilliant trip for me and my partner I cannot emphasise how brilliant the trip was and I would recommend Charlotte to anyone looking to book a holiday!

Charlotte went out of her way to help in every way, making our holiday experience a breeze. All queries with dealt swiftly also , would definitely recommend.

Charlotte was fantastic helping us with all the arrangements and suggestions for our holiday to Sri Lanka and The Maldives, this was all sorted out with a mixture of emails and phone calls.

I love the way that all the emails with suggestions come with links directly to the hotel/resort so you can check them out quickly. Charlotte also took a lot of time helping with our first holiday with TC and learning what we liked and disliked so we ended up with the perfect holiday.

Another great holiday organised by Charlotte. She definitely recommends all the best hotels that she knows we will love. Cannot recommend her enough.

Charlotte has been so helpful with helping me organise and book my holiday to Bali. Catered to all our needs and was an easy smooth process which I wouldn’t of been able to do without her help. I will definitely be asking Charlotte to help me again with future holidays and I would recommend her to anyone! Amazing service!

Very helpful and efficient with plenty of options given.

Always excellent service received from Charlotte. She is very knowledgeable and always has excellent suggestions and advice. Charlotte makes booking a holiday a total breeze.

Swift , efficient personal service and direct one to one contact from start to finish

Charlotte was very efficient and gave us the confidence of booking a holiday stress free. We were kept in touch with all info via email and texts. Charlotte provided an excellent service, thank you again.

If I could score higher I would. We have used Charlotte for many years now and this year she arranged our special family holiday for 14 guests to Abu Dhabi and the Maldives for our 30th wedding anniversary. The organisation was perfect and the suggested hotels amazing. I highly recommend Charlotte for her personal touches and knowledge that she has.

Charlotte is the best! Thanks for organising another wonderful holiday for us!

Great advice and support, efficient and have total confidence that the holiday recommend and booked will be amazing. Thanks Charlotte!

The service was really good and fast. After the initial contact, the next day we had a list of multiple options in our inbox . Ultimately we have selected a house from the first listing. Charlotte was extremely helpful and also always available. Thanks so much and we will definitely contact Charlotte again.

Thank you for booking and arranging such a lovely family holiday for us all. Charlotte was really helpful in showing us some options and the possibilities we could go and we had a really nice holiday with lots of great memories. Many thanks

Always gives me peace of mind and absolute confidence that I am in safe hands. Really responsive and speedy turnaround to any requests and queries. Proactive and knows before I do what will work best for us , but still presents the options so that we have the whole picture. My go to Travel and Holiday Person.

Charlotte was able to provide a great range of suggestions that met our requirements and provide a stress free booking. She was very diligent and patient (I am very indecisive!). Thank you.

Charlotte has always given me and my family excellent service, we would not go anywhere without booking with her!

Charlotte is always a pleasure to work with when choosing and booking holidays. She goes the extra mile to really help and has never let us down over the many years we’ve been booking holidays. I would highly recommend her.

Great service with Charlotte McKay doing another great job for us - thank you.

Really helpful and useful service that gave us options and flexibility to book our holiday. Thank you Charlotte for your help on this

What can I say, excellent service and a pleasure I have no need to book elsewhere from now

Charlotte is thorough and knowledgeable. I would have no difficulty in thoroughly recommending her services. She makes booking a holiday easy and worry free.

Charlotte is my absolute goto when it comes to arranging a holiday -Charlotte asks us a few poignant questions about what we are looking for this time , gives us a whittled down list and even then is my sounding board to decide what to do. I have so much trust in her expertise. Her bubbliness yet cut through to making things happens ticks all boxes for me. I am so glad Charlotte has chosen this career - she is an absolute blessing.

Always amazing service and goes above and beyond what a travel consultant would normally do. I recommend Charlotte to anyone that needs a travel consultant.

This is our second holiday booked with Charlotte and every time she has made it super easy for us. Such as making us aware of covid measures in the country/ forms to fill out/ transfers with car seats for the kids. Thank you we will be booking again with Charlotte in the next few weeks

Charlotte is amazing and we cannot thank her enough for all her hard work. I have already recommended her to many.

Very efficient and prompt with replies. Did her very best to get us the best deal. Very easy to book our holiday with.

Charlotte was fantastic, she worked very hard to find us the perfect trip at a difficult time of the year with limited availability. We will be calling on her again for sure!

If I could select number 20 I would! Charlotte is amazing and always goes above and beyond for us when booking our holiday, always feel at ease when going away knowing she has everything covered for us!

Charlotte is great! I love having her as our Travel Counsellor.

Travel during Covid-19 to the Maldives, staying at Six Senses Laamu - Hi Charlotte, just to set your mind at ease we made it here! They upgraded us to a Sunset Laamu Water Villa (thank you so much...I have a feeling you had some input there). Overall our expectations (which to be honest were high) have been blown out the water!! The place is incredible, you out did yourself. Thanks so much for all your help and unbelievable attention.

Charlotte responded promptly and efficiently, giving very clear, nicely laid out options for a very long journey (Hawaii). Every email was promptly answered and she came across as a genuinely friendly, pleasant person. It is clear that Charlotte works hard - some emails were sent well after working hours e.g one close to 19.00. In summary, very impressed with the service provided by Charlotte.

Charlotte has made my life so much easier! Thanks for arranging everything!

Charlotte was incredibly helpful and knowledgeable. Fantastic. Thank you.

We love Charlotte. She’s amazing and always gets us the beat deals.

An amazing client experience, thank you for a great holiday and I wanted for nothing.

Charlotte is always very helpful, friendly and has always found us great holidays ensuring no hitches along the way.

Superb and attentive service from Charlotte. I will definitely be recommending Charlotte to all friends and family. A big thank you Charlotte!

We don’t normally use travel agents but Charlotte’s service has been great. Took all the stress out of booking a last minute holiday.

Charlotte was so helpful being older in years, she really explained in simple terms for us older travellers brilliant service.

Charlotte is amazing. Always goes that extra mile to help find the perfect holiday. Have booked our holiday for this year with her again as we know it will be spectacular.

I found Charlotte to be very informative and knowledgeable. Will definitely be using her again to book more holidays in the future.

Charlotte was amazing! My partner and I will definitely use her again. She went above and beyond in making sure our requests were met and her communication during the whole process was second to none. Our first experience using a travel counsellor and one we have not regretted. My partner and I now look forward to our first holiday away together as a new couple. Thank you Charlotte!

I am hopeless at sifting through all the options that are available to you when you start looking for a holiday. Charlotte takes all that stress away and can be 100% trusted to have done her homework and get you a great experience. She also goes the extra mile to find solutions that fit your specific requirements. It’s awesome.

Charlotte was very helpful and efficient and found us some great deals and plenty of options to choose from.

For someone like me who does not travel much, I found Charlotte very helpful and patient. This made the experience very relaxing.

Charlotte always provides us with great options for our holiday with flexibility we require and with a short turnaround! Even when we don’t always proceed. Great working with her and am sure we will continue to do so. Thanks!

Charlotte is amazing and very helpful. Her customer care is the best I have ever had. Thank you Charlotte

Charlotte has been super helpful as always! Thank you.

Charlotte always goes above and beyond any other travel agent we have ever used. Having used Charlotte now for a number of years now we happily recommend her and would never hesitate to book our holidays with her. She is always full of good advice and we have been to some amazing places on her recommendations.

Charlotte is excellent to deal with, no pressure sales process, we're glad we found het again!

Charlotte was very helpful and found me just what I wanted.

Charlotte has the ability to make a good holiday a great holiday with her knowledge of locations, hotels and things to do.

Charlotte has always been quick to understand our needs and comes back very quickly with suggestions to suit them.

She was fantastic!

Charlotte has been a great help in arranging our cruise. Always friendly and helpful.

Charlotte is always ready to help and also follows up with her clients to see if she can do any more for them, so Charlotte's after sales skills are fab and for me it's like as if I was booking my holiday with someone whom I've met and known for years. Overall experience was fantastic.

Brilliant, personalised service. Accommodated all our needs (and we're fussy travelers!) And worked within our budget too.

Charlotte is amazing. Her knowledge is outstanding and we have never had a bad holiday that she has organised. Truly takes care of her customers. Have just booked our 25th anniversary holiday with her and it could not have been easier to sort - would not hesitate to recommend her - you will not be disappointed.

Excellent and professional service.

Personal friendly service and went the extra mile to find our perfect October escape to the Seychelles.

Thank goodness we found Charlotte!

Charlotte was outstanding. Above and beyond expectations, working so hard to put us first and help us.

We reached out to many travel agents and the level of service by Charlotte at Travel Counsellors was by far the best. Would highly recommend!