BEHIND THE SCENES - WHAT I ACTUALLY DO FOR MY CLIENTS

From the outside, it might look like I “just book holidays.” But in reality, being a Travel Counsellor is so much more than picking flights and hotels. Every trip I arrange is carefully designed around the people taking it... and the work that goes on behind the scenes is what turns a holiday from something ordinary into something unforgettable.

Here’s a look at what really happens when you book with me.

BEFORE YOU TRAVEL

This is where the magic begins. I start by getting to know you... not just where you want to go, but what kind of experience you’re dreaming of. Do you want somewhere buzzing with activities, or a sanctuary where the loudest sound is the sea? Is your priority fine dining, kids’ clubs, wellness, or exploring culture?

Once I know your preferences, I search through options that fit you, not just what’s trending online. I’ll compare flights, check transfers, recommend the best room types, and make sure your trip works from start to finish. And because of my hotel and supplier relationships, I often secure upgrades or perks that you simply won’t find on booking sites.

WHILE YOU’RE AWAY

This is where clients tell me they really see the difference.

If a flight is cancelled, I’m on hand to rebook you. If a hotel mix-up happens, I’ll speak directly with the manager to fix it. If you need restaurant reservations or spa treatments arranged, I’ll organise them so you don’t have to.

It’s knowing that someone is there, looking out for you, even when you’re thousands of miles from home. For families, that reassurance is priceless. For couples, it means you can relax completely, knowing that someone else has your back.

AFTER YOU RETURN

My role doesn’t stop when you step off the plane. I check in to hear how it went, what you loved most, and if there was anything you’d change for next time. Over the years, I’ve learned that no two clients are the same... some want adventure, others want indulgence - and I keep those notes for when you’re ready to plan again.

That’s why so many of my clients come back year after year. It’s not just about one holiday; it’s about building a relationship where I understand your style of travel.

THE LITTLE TOUCHES THAT MATTER

What sets me apart isn’t just the logistics, it’s the personal touches.

It might be a welcome note in your room, a surprise bottle of champagne to celebrate an anniversary, or making sure a child’s birthday cake is waiting at dinner. I’ve arranged private transfers so grandparents don’t need to worry about long walks, and stocked villas with baby essentials so parents can travel lighter.

These touches don’t just “happen” they’re thought through, requested, and arranged in advance. And they make the difference between a nice holiday and one you’ll always remember.

A PERSONAL PERSPECTIVE

For me, travel isn’t a transaction. It’s about trust. My clients know that when they book with me, they’re cared for from the moment they enquire until long after they return home. That’s why they send me photos while they’re away, share their highlights when they’re back, and often book their next adventure before the suitcases are even unpacked.

It’s the part of my job I love most... being part of someone’s memories, even in a small way.

FINAL THOUGHTS

Behind every holiday I plan, there’s hours of thought, research, and personal care. From start to finish, my role is to make the process effortless for you... so the only thing you need to focus on is enjoying it.

If you’d like your next holiday to be stress-free, seamless, and sprinkled with those thoughtful extras, get in touch with me today. I’ll take care of the details... you just get ready to make the memories.