Karen Hogan

Karen organised an excellent trip for us in 2019, when we spent 3 weeks in Vietnam and Cambodia. Consequently we had no hesitation in organising our 2020 Japanese visit through Travel Counsellors. Of course, Covid came along, so it soon became apparent that we wouldn't be venturing forth on May 8th. After fending off the offer of vouchers for 2021 we suspected a full refund would soon be forthcoming. However, the Japanese holiday provider had other ideas. After only offering a 70% refund which we received within 14 days, we had to write a couple of letters addressed to the supplier, which Karen forwarded. After a negative response we were just about to consider our next move when Karen rang us to say she had pleaded our case for a full refund. Therefore we can't thank Karen enough for her excellent efforts throughout. When we eventually feel safe enough to travel abroad again, we know who we will be contacting.

A perfect seamless experience. Karen has been quick to respond with options and I have the security of knowing she is always on the end of the phone if needed. Karen has always been very professional and courteous and sent through confirmations and itineraries quickly and efficiently. Thank you!

Karen has been great, really friendly, approachable and always happy to help. Attentive to all elements to get not just the holiday, but the smaller details also arranged for you to give you the complete package.

Recent visit to Madrid, Spain was organised through Karen.The choice and location of hotel was just perfect, all travel arrangements ran so smoothly, we could not have asked for anything better! Every detail was covered right down to seat selection,fast track, API and transfers from airport to hotel and return. Will definitely use again and recommend to all friends and family.

Once again I’ve chosen Karen to arrange my travel plans for Australia knowing I’ll get a great deal with the best travel!

I have been delighted with the service given by Karen. I wouldn’t trust anyone else to book my holidays. She is honest, very knowledgeable, efficient, professional and gives a first class service. If you book with Karen, you will be in safe hands as she takes the stress out of arranging your precious time away. Thank you so much Karen.

Karen is amazing, there is nothing that she can’t arrange, she has the ability to know what will suit us and her advice goes a long way with us. We wouldn’t feel safe booking with anybody else.

Third time we’ve used Karen to book a cruise with Seaborn - excellent service and support

When I approached Karen with my holiday request her response was not a problem and true to word every detail was sorted even when I added another stop over in it still wasn’t a problem. I wouldn’t hesitate in recommending Karen in fact I shall be using her again next year for my next holiday.

Karen is very professional and knows what we like. She takes the stress out of booking a holiday. Always a bit dealing with Karen.

As always, Karen delivered a trouble free and reliable service. I would never have a problem recommending Karen to any of my friends.

Karen came across as very professional knowledgable and certainly dealt with our enquires straight away. It was truly a joy dealing with her. Thank you.

Karen has been our assurance that we truly gain from the value she brings to our family when we travel. Value in terms of cost, experience, professionalism and capability of bringing to the table what we need at a price we can pay - thank you Karen.

10 of course! As usual, Karen is very patient whilst we are choosing our holiday, with her outstanding knowledge and recommendations we always have a fabulous holiday, very well organised from the beginning to the end!

I wouldn’t use anybody else, Karen has been fantastic in booking and organising all the little details including day trips and travel.

Karen is the most professional travel agent, her knowledge and attention to detail is second to none.

Karen has always been polite and efficient and very knowledgeable of the travel industry. In our last holiday we had major travel distribution which Karen tried her very best to help and support us while trying to sort alternative arrangements. Karen is always there to help. Karen has just arranged our 3rd holiday and has already been recommended to friends.

Absolutely fantastic, hassle-free, and personal service!

For us Karen is the ultimate travel agent, she understands what we want and is able to provide the best available for us. Her service is so personal we would always trust her opinion and advice!

If I could put 11 I would. Karen is a delight to work with. She's always ready to enhance your arrangements with ideas and improvements. You'd be mad to use anyone else.

Karen is the 'go to' person for all your holiday requirements. Nothing is too much trouble, she offers great suggestions and makes it all very easy - as she does everything! She is very knowledgeable and we would not go anywhere else.

Karen was extremely helpful. Nothing was too much trouble. She made sure I was happy before booking my holiday. It was very nice and personal.

Martine and I have just had the most amazing holiday in South Africa. Every minute was amazing.Thanks to the fantastic attention to detail. It was a brilliant holiday. Thanks Karen

Karen was a great help to me when I was arranging my trip to New York. Her experience and industry knowledge, as well as her taking the time to find out exactly what I required from my trip, was invaluable and ultimately enabled me to have an amazing experience. I have recommended Karen to numerous business and personal contacts. Thank You Karen.

Karen was excellent in her approach and very patient in relation to how long it took for us to confirm the booking! Karen was very knowledgeable in the best way to plan our trip to the U.S.

Karen is so helpful and knowledgeable I couldn't think of anyone else I would want to book with. She gets it right 100% of the time and backs this up with incredible customer service even while you are away!

Nothing was too much trouble - an understanding, efficient and faultless service. I will not plan a trip without Karen and her team again.

Excellent as always, totally reliable and so brilliant at tailoring our holiday for us. Thank you

Fabulous service again, no amount of changes to plans were too much trouble and accommodated booking on a Saturday. Thank you.

Fabulous service again, no amount of changes to plans were too much trouble and accommodated booking on a Saturday. Thank you.

Nothing is too much trouble for Karen. We are constantly changing our mind and I know we can be quite challenging to find something that suits our family. However, Karen has got to know us so well throughout the years that I have full confidence in her and her judgement and her excellent service that she as always will find us a holiday of a lifetime. We fully recommend her and hope that you are lucky enough to use her to plan your next getaway.

Karen is simply brilliant. Professional, knowledgeable and friendly. She delivers exactly what she promises and then goes beyond any expectations. Thank you Karen.

Nothings too much trouble for Karen. Its all very well when people book through the internet but they cant really be sure what they are getting. I would never consider booking directly when I have the services of Karen to ensure the best holiday at the best price and to sort all the little extras which make a holiday special and memorable. Additionally she's efficient, she listens and she debates to ensure she delivers exactly what you want. and I would not even consider booking through anybody else.

I have enjoyed working with Karen on my travel plans for my major holiday during 2015. Karen takes the time to get to know her clients - which is important if you are trusting your family holiday to somebody. She takes a personal interest so you are assured that what you need can be provided. Her forward thinking and experience have eased the stresses of endless web searching to find the ideal flights and hotel package. This is important to me as it has freed up my time. Karen will also be available for help arrange other bookings I may need during my stay. Her suggestions have already proved popular with my family. I look forward to working with Karen again in the future.

Karen is always very helpful and nothing is too much trouble in helping get the best holiday for us. Earlier this year we had to quickly return from holiday in Australia - Karen re-arranged our return flight immediately (on a Sunday too) and we were on our way back within 12 hours. We couldn't have wished for any better attention or service at a very difficult time.

We have used Karen's skills in designing holidays for us, for a number of years. Over this period I have realised there is an art to choosing the right destination and as importantly the correct flight (particularly flying long haul), so you arrive relaxed and fresh in the knowledge (because Karen bothers to take the time to get to know her clients), that you will be staying somewhere you haven't been, but feels like a home from home.

From the start of planning to the final day of the holiday Karen's prompt attention, delivery of top quality hotels, tours and guides meant we enjoyed a fantastic stay in Vietnam. I can't recommend Karen highly enough.

I have asked Karen to plan all our holdiays for the last few years, and she has organised trips including our honeymoon, short breaks, family holidays and cruises. Karen always gives us plenty of options to consider, and nothing is ever too much trouble. As she's got to know us, she anticipates what we will want, making booking easy. A great service!

I have used Karen Hogan for booking my holidays for years and would not consider using anyone else. Karen's service is second to none, the whole sourcing the right holiday, booking the holiday, payment and receiving documentation is seamless. Karen's knowledge and commitment to her job are evident through every stage of the process. The holidays themselves have been fabulous and cater for everything we have needed, and on the very few occasions where there has been an issue, Karen has sorted it without question or hesitation. I have on many occasions recommended Karen's services to family and friends, and would not hesitate to do this again in the future.

I was recommended Travel Counsellors and particularly Karen, by some friends. From the moment I contacted Karen she couldn't have been more helpful. Nothing was too much trouble. In fact, I feel that she knows what we want out of a holiday more than we do, that's how well she understands us. All her recommendations have been first rate and exactly what we had wanted. I would have no hesitation in recommending Karen for all your holiday needs no matter how big or small.

Karen provides a top class quality service which is very personalised. Her knowledge and understanding of what we want has always delivered a superb holiday experience.

Helen and I would like to thank you for your help recently with our holiday to Mauritius and Reunion. Right from the start of the process when we had some vague ideas of what we wanted to do you have been really helpful, finding us some excellent hotels in some great locations and getting the balance right in terms of the different places we stayed. All the arrangements were excellent we were looked after at each location and during our transfers by great people in the locality, you even managed to get us a good deal on a random request for VIP tickets to the racing in Port Louis – a fabulous day out. Even when we were away and had a few problems out of your control with a flight that was changed and a car hire company trying to charge unreasonable extras you were there to resolve them – quickly and efficiently. Helen and I would not hesitate to recommend you to anyone travelling for business and pleasure, a great service that takes away the stress.

Karen is our 'go to' person. What she can't answer (which is not very often) she will find out. She understands our needs and matches them superbly in a very quick and efficient manner. Nothing is too much trouble for her and importantly for us, we are safe in the knowledge that our holiday needs are completely taken care of, even down to Karen writing the luggage labels. A truly first class service with superior attention to detail. Whether you know your holiday destination, or need help and inspiration, rest assured that Karen will help and guide you, irrespective of your budget. You get the same first class service whether spending £1,000 or £10,000. We would not book our holidays through anywhere or anyone else!

Karen is always extremely helpful, friendly and knowledgeable.....We have booked various holidays with Karen from short city breaks, to family holidays at some wonderful places and not forgetting the spectacular honeymoon........every detail is thought about and always organised to perfection!

Karen is simply exceptionally good at what she does. I will, and have, recommended her to anyone talking about going on holiday or having a short break. She is the best!

Karen is always the first person that we contact when we intend making any type of booking. She is professional, knowledgeable, patient and courteous. I would have no hesitation recommending Karen or Travel Counsellors to my relatives or friends.

Karen Hogan, our personal Travel Counsellor deserves a top score of 10!! I am forever singing her praises about her efficiency and knowledge when asked to book a holiday for us. Sometimes Karen gets the most basic information from us to start searching for a holiday, and never disappoints. I think Karen knows our family better than I do when it comes to planning our holidays. Over the years we have booked mini breaks, hotel and villa holidays, one holiday involved lots of cities hotels, flights and train journeys, all within a week and of course Karen came up trumps it was a VERY well organised and delightful trip!! Our next holiday is at the end of Feb, The Northern lights (from my bucket list) Karen turned up at my front door with the wonderful package of tickets and itinerary (even down to the written out labels and liquids plastic bag, all the things you forget to do!!) Can't praise Karen enough and the Travel Counsellor Service for our many happy holidays.

I found Karen to be more than helpful and went beyond my expectations in helping to organise a surprise break for my partners Birthday. On each and every occasion - as I have used Karen several times now - she has been brilliant and ensured we get the very best at a competitive cost. Highly recommended!

I have used Karen on many occasions to book holidays, and have recommended her on many occasions to friends, family and colleagues, and will continue to do so, as the service she gives is second to none. Karen's knowledge of places to visit, suitable to changing needs is fantastic. Every holiday we have been on when booked through Karen has been fantastic. Karen is always friendly and helpful and goes the extra mile for her clients.

Thank you so much Karen for all your hard work and commitment to finding us the perfect Honeymoon package. Nothing was too much trouble and I felt you were genuinely as excited as we are to get it just right... nothing was too much trouble. I would highly recommend you to all my friends and family and will most certainly be using you in the future. Thanks so much once again xx

Even though I often throw in a few last minute, different or maybe complicated requests, you always deliver, with a combination of professionalism, great knowledge and wicked sense of humour. Keeps me coming back. Thanks Karen take care speak soon.

We had the most amazing trip to Israel. All the trips with guides were better than we expected. No problems arose but if they had I knew Karen was there to sort them out with just a short phone call. We had a perfect trip, I will always book through Karen.

Thanks for looking after our trip to Greece last month and our upcoming long weekend in Prague this September. Just passed your details on to family friend who wants a honeymoon holiday this October. Always easy and a pleasure to recommend you. Happy days!

I was recommended through a friend to contact Karen at Travel Counsellors when planning a holiday to Australia. I have to say I couldn't have been happier with the itinerary and package she was able to arrange for me. She organised everything from my visa right through to numerous internal flights and excellent hotels. She also managed to arrange the holiday a lot cheaper than I had initially attempted which was a bonus! I had a fantastic holiday and will definitely be using Travel Counsellors again when off on my travels!

Karen Hogan is simply the best. I couldn't believe it when yet again I contacted her by email at what I consider "unsociable hours" (this time, Sunday evening on a Bank Holiday weekend), when a "travel crisis" had come up. I didn't expect to hear even from wonderful Karen till at least the Monday morning (the Monday, don't forget, being the Bank Holiday) but, to my astonishment, delight and relief, she emailed back within the hour and sorted things out, with patience and good humour and great efficiency. Really, what more could a person possibly ask for from a travel agent, or indeed from anyone at all.

Karen, thanks as always for sorting us a great holiday at short notice.

Great service, best advice and fabulous prices.

First class service from start to finish. Hassle free week in Dubai at luxurious resort. Will be using this service again.

Karen has done it again! After listening to a raft of options on our "wish-list" and then demonstrating great patience with a range of changes, she provided a great itinerary and travel arrangements, negotiating good rooms to meet specific criteria. We're looking forward to going. Thanks Karen!

Having not used Travel Counsellors before, I was a little unsure of what to expect. I had been looking at a self catering holiday and all the separate aspects of travel, car hire, accommodation, airport parking etc, but due to the pressures of family life, did not seem to be getting anywhere with finalising any bookings. That was when I phoned Karen and she took off all the pressure by booking the entire holiday for us. It was such a relief to hand everything over and such a joy to get confirmation that the holiday would finally be going ahead. Karen was friendly and approachable from the beginning, and the tickets etc arrived, all ready for travel - including luggage labels and liquids bag! I would definitely recommend, as an alternative to high street travel agents and online bookings.