Sally Murray

Perfect every time I cannot speak highly enough about Sally Murray of Travel Counsellor's. This holiday was such an incredible experience and the whole trip was seamless. From the moment we arrived at the airport everything was perfect. She had organised a fantastic driver / guide who took us through three national parks and saw lions, elephants, rhinos, leopards and so many other animals that we were only feet away from. Every place we stayed was fantastic, the staff were helpful and welcoming and we enjoyed the food, drinks and much singing and dancing from the staff. Both my wife and daughter had birthdays while we were away and after Sally told them, we ended up with four cakes and songs! It was not the first time Sally has organised our holidays and it definitely won't be the last! Perfect every time

Surprise birthday trip Sally and Matt couldn't have been more helpful in helping organise a recent trip to Singapore and Kuala Lumpur. From arranging travel to suggesting restaurants/bars and booking trips, nothing was too much bother. Regular check ins and updates kept everything running smoothly and made arranging this surprise holiday a pleasure. We have used Travel Counsellors before and will definitely use them again. If arranging a trip seems a bit daunting, we would 100% recommend giving them a call. You won't regret it.

Excellent service and support at all times We have always had excellent service from Sally at Travel Counsellors for all of our holidays. Sally and Elan recently helped us with a holiday to Peru. We arrived at the airport to start our long haul flight for a 2 week holiday to find our flight was cancelled - but Elan calmly sorted it out for us. We are happy that we have support there at all times, even though we don't usually have any issues.

Sally is a superstar! Sally was absolutely fantastic in helping us organise a family holiday for 11 people, including a safari followed by Mauritius. From our very first interaction, she was warm, approachable, and took the time to really get to know us and understand what we were looking for. Throughout the planning process, she was knowledgeable, responsive, and made what could have been a complicated booking feel effortless. When we encountered travel disruption on our outbound journey due to flight delays, Sally and the team went above and beyond to minimise the impact on our holiday. They worked incredibly hard to extend our stay on safari, ensuring the children didn't miss out on too much of the experience, which we greatly appreciated. Sally's dedication, professionalism, and genuine care for her clients really stood out. She made us feel supported every step of the way and turned what could have been a stressful situation into a positive outcome. I couldn't recommend Sally highly enough and would happily book with her again in the future.

Sally Murray is the ultimate professional, very knowledgeable and highly efficient. I would without doubt recommend Sally to my friends and family

We have just had the most amazing time in Costa Rica. Sally really listened and understood what we wanted from our trip and every detail was taken into account. Sally is very organised and nothing was too much trouble. Thank you Sally!

Outstanding service from start to finish! Sally has been absolutely fantastic throughout the whole process of planning our Florida holiday. From the very first conversation, she really listened to what we wanted and has put together an itinerary that is so much more than just a holiday, it's a once-in-a-lifetime family adventure. Nothing has ever been too much trouble. Sally has been incredibly patient, knowledgeable and responsive, answering every question (and there have been a lot!), making recommendations based on our family, and booking some truly amazing experiences that we would never have found on our own. Her attention to detail has been exceptional, and it's given us complete confidence that everything has been taken care of. We genuinely feel we can relax and look forward to our holiday knowing it's all in safe hands. If you're looking for someone who goes above and beyond, takes the stress out of planning, and creates unforgettable trips, I honestly couldn't recommend Sally highly enough. We wouldn't hesitate to book with her again and will certainly be recommending her to all our friends and family. Thank you, Sally, for making our dream holiday a reality!

Personal service, peace of mind, Sally helps me to be able to relax and enjoy our holidays

Sally was absolutely wonderful. She took my ideas and budget and found us the perfect short break to New York. I was unsure about using this type of service, having always just booked for myself before but would highly recommend and I will definitely be using Sally again. I can't wait to book my next trip!

After researching our first trip to Japan with much looking online and browsing so many itineraries we just could not find an exact fit for what we wanted. I went to Sally Murray knowing that she would be able to help tailor our trip. She was great from the start. We had a full discussion of what we wanted to see, where to go, experiences, how many days in each location (this was something that standard itineraries don't give you), budgets, type of flights etc etc. Sally put together an initial trip for us to go through. This included everything and more and was a great easy to see thorough plan. We tweaked things here and there and went through with Sally making some changes together to reach our perfect holiday. From the start and all the way through to our return Sally was there for us. Everything was perfect and we followed our itinerary easily but it also had space for us to do our own thing and add in experiences. Sally gave us an A5 booklet of our whole trip which stayed in my bag the whole time and we just followed the plan - so easy. I thoroughly recommend Sally who has great experience, is patient, thorough, flexible, knowledgeable and has the right contacts to make your trip just right for you. Guiding you all the way. First class service.

Sally is amazing at what she does, I have recommended her numerous times to friends and colleagues and wouldn't book my holidays with anyone else!!

These guys rock! Fast, simple, supportive and awesome customer service every trip

Girls on tour in Canada. Having used Sally and Travel Counsellors before for booking flights to NZ, this 10 day trip to Canada was our first whole trip with them. I travelled with a close friend who is disabled with MS and who mobility wise is restricted to using a mobility scooter for any walking other than very short distances. Travel Counsellors not only planned our 9 night stay with some excellent hotels, but also took care of all our transfers between them and to and from the airport being mindful of our need to transport one mobility scooter as well as all of our luggage. Communication was excellent at all times, by online meetings prior to our departure and then by WhatsApp directly to them when any queries arose. Consequently we always felt safe and in good hands. Our day tour to Niagara Falls was also pre arranged with again thought given for use of a mobility scooter. Assistance with AirCanada was good at both ends of the trip with no problems. We cannot thank Sally and the team enough for everything they did to make our bucket list trip amazing……

Sally delivers the perfect service. Always available, she listens to what you want and makes it happen. She has organised a Disneyworld anniversary trip, birthdays in NYC and now a safari in Tanzania. We couldn’t be happier.

Sally has been excellent and really listened to what we needed to make our holiday tailored to us. Super experience.

Exceptional Service once again ! Excellent service as always from Sally our Travel Counsellor with some great help from Mahul who specifically knew our destination area of Fort Lauderdale. Having local knowledge of which trips to look at and areas to explore made a huge difference. Mahul also negotiated a great discount for us on the local resort tax. The place we stayed was perfect for us from the brief we gave our TC. An added bonus of being able to upgrade to Premium Economy on the return from the USA for only an additional £200 each was SO worth it. Thank you for suggesting! Our overnight return flight was a joy. As always a wonderful holiday and our TC never disappoints. It’s so good to know we are in safe hands when rules & regs do change especially when travelling to the USA. Until next time.

Holiday of a lifetime to Nepal & Bhutan We had the most exceptional holiday in Nepal & Bhutan which, 2 days before we were going, was probably NOT going to happen. Thanks to Sally, our Travel Counsellor, she managed to change our flights and our holiday of a lifetime happened. Everything was absolutely fantastic.

Wow what an experience. The whole holiday was fantastic. Sally Murray our Travel Counsellor produced an itinerary that delivered 100% in every aspect. There wasn't any flight, transfer, hotel, tour, recommendation that didn't deliver everything that was promised. We have wonderful lifelong memories. I would highly recommend friends and family to use Sally and Travel Counsellors in future

Our amazing trip to South America, taking in 6 different locations in 3 countries, was put together thoughtfully by Sally and her team. Attention to detail was excellent and everything went smoothly and to plan so we were able to thoroughly enjoy our ‘holiday time’ without any concerns over practicalities. I would highly recommend Sally, and will definitely use her services again for our next adventure!

Wow, what a trip, very well organised, can't do anything about the bonkers Icelandic weather.

Lapland Adventure Sally helped arrange our recent amazing trip to Northern Finland. She listened to everything we wanted for our family holiday and gave us options to think about. She communicated with us throughout, including while we were there, helping to sort out an issue. She worked her magic and everything was sorted very quickly and easily for us. We all loved everything about the holiday - accommodation, setting, activities. This is our second holiday booked through Sally and we would happily book with her again and have recommended her to friends. Thank you Sally!

Well worth it ! Despite the atrocious weather which led to the cancellation of a couple of trips we had a great time, helped by TC reorganising a couple of things in place of the cancellations and in general the well organised nature of the trip. Felt we got a good idea of what Iceland is about and would certainly like to revisit at some point.

Excellent group trip to Iceland. Sally was a great host who made the trip run very smoothly in spite of the weather! Would absolutely recommend Sally for future trips.

Always professional and forever friendly !

I absolutely love having Sally (and Catherine!) as my personal travel counsellor! She completely takes away all the stress that I usually feel about holidays. Always comes up with really interesting ideas and all of the holidays that she ever books for me are perfect! I would never want to book with anyone else!! ☺️🥰🙌

Sally was amazing and made sure I could be the travel princess for a change and experience a trip the way my husband does! Everything went to plan and we managed to take both kids on their first trip abroad without any stress!

The Big Trip of a Lifetime This was a well planned trip following initial video communications to set and approve the itinerary. Our travel consultants, Sally and Matt, were extremely helpful in all matters and we had a wonderful time and incredible experiences in Thailand, Singapore, New Zealand and Australia. The whole programme ran smoothly. The trip included flights, pick-up and drop-offs, accommodation, hire cars, trips and excursions and our meeting up with family and friends along the way. We were able to contact their local partners in case of any problems. We would have no hesitation in thoroughly recommending Sally and Matt.

Our dreams came true I cannot praise Sally and the team at Travel Counsellors any more. We had dreamt of visiting Finland and seeing the Northern Lights for many years. To celebrate our 30th wedding anniversary we decided to finally make our dream come true. Sally came highly recommended and she delivered from start to finish. I would not hesitate in advising anyone to let Sally make their dream come true. Our only problem is deciding where we go next!!!

Excellent communication - especially listening to customers’ requirements. A great service - always with a smile.

My partner and I recently went to Florence and had a very smooth travelling and holiday experience. Everything that was organised by Sally was perfect.