Hello, thanks for taking the time to visit my webpage.
Travel and exploring our big wide world has been my great passion since I first put on a backpack in my 20s. Fast forward 30 years and I still love exploring new countries and destinations; I find the different sounds, smells, culture, food and people of a new place fascinating. Travel rarely fails to put a smile on my face and while I fell into the travel industry by chance, I feel grateful and privileged to still be a part of it 25 years later. Sharing the excitement of my clients' trips is nearly as good as getting away myself!
I'm lucky to still head overseas at least a few times each year and have been very fortunate to have visited over 40 countries across six continents so far, including extended trips across the USA, Australia and South East Asia.
* Australia * New Zealand * Fiji * * USA * Mexico * Belize * Costa Rica * Guatemala * * Cuba * St Lucia * Antigua * Dominican Republic * * Europe * Morocco * Egypt * * Kenya * Uganda * Rwanda * South Africa * Namibia * * Mauritius * Maldives * Sri Lanka * India * * Thailand * Malaysia * Cambodia * Indonesia * * Singapore * Hong Kong * Japan *
It’s impossible to pick a favourite, and the list gets longer each year, but some of my more memorable travel experiences are:
- Meeting orangutans and watching spectacular bat migrations in Borneo - Watching a family of mountain gorillas and getting a little too close to a silverback in Rwanda - Playing with local children while waiting on a border crossing between Uganda and Rwanda - Waterfalls and paddy fields in Indonesia; eating Nasi Goreng from banana leaves with my fingers - Swimming in the waterholes above and beneath waterfalls in Kakadu NP and Edith Falls in the outback of Northern Australia - Driving at about 5mph to avoid the many rock wallabies hopping onto and across the road at dusk in The Grampians NP, Victoria - The fountains and fireballs at Southbank Casino, Melbourne - Springtime drives in the South Island of New Zealand with tiny newborn lambs in the fields - Incredible snorkelling and beautiful beaches in Fiji and the Maldives - My first taste of octopus, cooked over a fire in a beachside homestay in Fiji - Bright lights and fun fuelled evenings with friends on Hong Kong Island - Hearing the harrowing tsunami recollections of so many Sri Lankan locals just a year after the event - Savouring the perfect truffle risotto in Verona - The ethereal beauty of a wintry Iceland - Stargazing in Australia with shooting stars galore! - Cocktails, jazz and dancing at Frenchmen Street, New Orleans
Taking the time to list the memories drives home how very fortunate I've been. Travel for me is all about new experiences and lasting memories, and that's what I endeavour to bring to each trip I help to create for my customers.
I've booked all kinds of trips over the years, but nothing beats crafting a bespoke holiday. It's a joy to combine my firsthand knowledge of destinations with fresh research to help create that perfect trip for you. I haven't been everywhere, but with over 2000 Travel Counsellors to consult, there's not much I can't find out. My advice to you: stop trawling the myriad options online and let an expert guide you. I do the hard work so you don't have to! One size never fits all. I’ll ask the right questions to understand fully what makes you tick. Whatever the occasion, whatever the budget, I will ensure we find the right trip for you.
Before, during and after booking, I'm on hand to answer your questions and my personal service is always just a phone call away. Everything booked through me has 100% financial protection for your complete peace of mind, and I have the support of Travel Counsellors' 24/7 Duty Office monitoring world events and entry regulations for our peace of mind. Your precious holiday will be in safe hands.
My customer stories
Sent by Helen Hayes
Dinas Powys 17/06/2025
Thank you so much for booking all of this for us and it really didn’t disappoint!!!
It really was a holiday of a lifetime and something we will remember for ever.
I keep remembering things we did and saw ??
Sent by Mr Baxter
Penarth 10/04/2025
Nothing is too much trouble and Sarah is SO patient and helpful !!!
Sent by Luke Llewellyn-Davis
Rhoose 20/02/2025
Sarah was very helpful and made booking my holiday much easier and more enjoyable than normal.
I would highly recommend to friends.
Sent by Sara Johnson
Newbury 28/01/2025
A breath of fresh air. Having previously been dealing with tour operators myself, going through Sarah has made things completely stress free. Thank you.
Sent by Max Harding
Cardiff 28/01/2025
Very helpful and informative service! Sarah was brilliant, made the process easy!
Sent by Gwen Porter
Norwich 23/01/2025
Sarah took time to listen to our thoughts and aims on holiday locations and costings. She has crafted two holidays for us (yet to be taken) which seem to address all our wishes for a great holiday. She has responded in a timely fashion to emails and phone calls and was totally 'on top' of the situation when flights were changed at short notice.
Sent by Nyha Pasha
Barking 23/01/2025
Sarah was my hero!
I was introduced to Sarah through a mutual friend and had a 30 minute conversation where Sarah asked all the right questions and then worked her magic. In a very short period of time she sorted my entire 4 week trip to Asia including flights, accommodations and tours. Everything was seamless and explained so clearly and I feel so organised to go away. I cannot wait to travel and thank you Sarah for all your wonderful help!
Sent by Valerie Carter
Penarth 28/10/2024
A truly personal service, great diligence and research, always responds swiftly.
Sent by Andrew Lloyd
Eastbourne 18/10/2024
We missed a flight to Oslo and were facing going home. Sarah was exceptional and amazing, she was able to move our booking to another flight that day, which was not a simple task. Over several calls, she patiently kept us in touch with what she was doing and made us aware of possible risks. She was great. She saved our holiday.
Sent by Suzanne Clifton
Dinas Powys 06/09/2024
Always responsive, reliable and professional.
Personalised service.
Sent by Emma Blessley
Guildford 21/06/2024
Sarah is absolutely brilliant at what she does and has always worked hard to help and make our holidays special.
Sent by Louise Day
Pontypool 21/06/2024
We can't speak highly enough of our Travel Counsellor Sarah Martin.
She was recommended by a colleague who had booked a family trip to New Zealand with her, so we decided to do the same.
Sarah was very generous with advice and tips when we first started planning our trip. We felt very confident in her advice and arranged everything with her, apart from some of our accommodation (we were a party of 9 so opted for a couple of house rentals). We were provided with all the information we needed in good time and everything Sarah arranged was faultless.
Sarah was particularly helpful when one of our party experienced a medical issue with a few weeks to go, which meant she required oxygen for the flights. Sarah offered to contact the airline immediately and helped to get answers quickly. Her support helped to alleviate some of the stress and the flights went without a hitch.
Sent by Denise Coates
London 30/05/2024
Sarah understood what we wanted and was able to give ideas that helped us decide on an anniversary break.
Sent by Fran Griffiths
Cardiff 30/05/2024
I have recommended Sarah Martin to several of my friends and family.She was recommended to me by a trusted friend and she has since arranged some wonderful holidays for us in Europe, North America and Iceland. This year she has planned a long-awaited trip to Eire for us. We are really looking forward to it. I’d like to add that, as a person with reduced mobility, Sarah has always ensured that my scooter can be accommodated and that the hotels are fully accessible to me. I wouldn’t attempt to plan a holiday without her knowledge and expertise. Sarah always ‘goes the extra mile’.
Sent by Paula Dear
Cardiff 13/05/2024
Sarah was wonderful as usual and particularly patient when I mixed up the dates of our holiday. I continue to widely recommend her.
Sent by Helen Hayes
Dinas Powys 07/03/2024
In 2018 Sarah Martin organised our wedding in Finland for us and 20 guests and to say it was magical is no understatement. The igloo venue, the wedding reception, accommodation and all the activities pre planned for everyone went like clockwork and surpassed everyone's expectations!
So now we have planned a 16 day Deep South road trip, and yet again Sarah has delivered with the various accommodations and excursions to our specification together with lots of advice and suggestions while we are there. I can't wait to go now. Thank you!
Sent by Emma Blessley
Guildford 26/02/2024
Sarah is absolutely brilliant at what she does and has always worked hard to help and make our holidays special.
Sent by Emma Lawrence
Cardiff 26/02/2024
Sarah booked an amazing trip to Iceland for us. She planned the trip extremely well and was always very good at communicating with us. I would highly recommend and would book with her again.
Sent by Patrick Goddard
Penarth 26/02/2024
Sarah has been outstanding at helping and booking our trip away. Priceless knowledge and advice every step of the way has really saved us a lot of time and energy.
Sent by Matt Sammon
Leeds 25/01/2024
Sarah is fantastic. She is so helpful and friendly, and always delivers, making the whole process smooth and enjoyable.
Sent by E C
Cardiff 16/01/2024
I was put in touch with Sarah by a neighbour after a very stressful experience with a self-booked holiday. I’ve always booked my own hols, but having Sarah advise and book our latest trip has been fab! Everything has been so easy. I felt so much less stressed and am very much looking forward to this and future trips with Sarah’s expert help.
Sent by Nigel Williams
Dinas Powys 11/01/2024
Nothing is ever too much trouble. Everything is done very professionally and timely.
Sent by Patrick Wilkins
Cowbridge 31/10/2023
As in the past, Sarah could not have been more helpful and understanding, Listened, understood and delivered. What more could I ask.
Sent by Michael Henderson
London 30/10/2023
Sarah Martin from Travel Counsellors has helped us with planning a number of holidays and we have always found her approachable and good to work with. Whenever we have had queries or requests she has looked into the matter thoroughly and responded in a timely fashion, sometimes at very short notice. She is very knowledgeable and we feel able to travel with confidence knowing that if any issues arise Sarah will be on hand to help sort them out.
Sent by Julie Smith
Penarth 28/10/2023
Sarah was extremely knowledgeable and has planned a fantastic trip for our family to enjoy. Sarah took into account all of our needs and kept to our budget. Can’t wait for our adventure.
Sent by Kate Groenewald
Suffolk 28/10/2023
Sarah is amazing. She has booked a few holidays for us , including our honey moon, and every time she has been so supportive and accommodating, offering us the very best holiday that stays within our budget.
In our recent booking to Italy for my 60th next year she has been as wonderful as ever! Paying attention to every detail to ensure we have an amazing trip.
Friends have also booked through Sarah and have found her just a brilliant. I would definitely recommend using Sarah's services!
Sent by Craig Mackenzie
Cornwall 30/08/2023
Great service from start to finish and always available to answer those last minute questions.
Super quick response on both email and telephone.
If you want a hassle free trip with no stress use Sarah Martin!!!!!
Sent by Claire Mackenzie
Looe 30/08/2023
Very approachable, listens to your needs and works hard to find the right holiday for you.
Sent by Jane Cunliffe
Bettws 27/08/2023
Very happy with Travel Counsellors who helped me to arrange everything to book family holiday. Highly recommend Travel Counsellors to family and friends. Thank you Sarah for all your help.
Sent by Paula Dear
Cardiff 11/08/2023
Sarah was, as always, wonderful. She has taken all the stress out of finding another memorable break away. I can't recommend her highly enough.
Sent by Martin Wade
Woking 07/08/2023
A friendly, professional and trusted service every time.
Sent by Cath Sharples
Cardiff 18/07/2023
Sarah always provides expert advice and makes sure I get exactly the sort of holiday I’m looking for.
Sent by Sara Hill
Woodbridge 07/07/2023
Sarah stayed on top of the booking, checking back with me. When I was unable to travel she went above and beyond to find a solution.
Sent by Amanda Edwards
Crickhowell 28/06/2023
Sarah Martin is extremely knowledgeable, friendly and full of great suggestions to really make travel and holidays enjoyable.
She assisted us superbly.
Sent by Lucy Devine
Penarth 28/06/2023
Sarah Martin saved me hours and hours and hours of internet searches
I was despairing of organising a holiday in SE Asia, just getting overwhelmed with the choice available online. Sarah suggested a fabulous ten days, with flights and hotels and excursions, and was really patient with all our twiddly changes. It was such a relief, and saved me hours and hours of fruitless internet searching. Thank you!
Sent by Mary Bousie
Cardiff 28/06/2023
Sarah Martin came highly recommended to organise my trip to Australia and New Zealand. She made the whole experience stress free. She arranged my flights, giving various options to choose from and gave great suggestions on hotels and trips. She showed great local knowledge of the places I will be visiting. I love the TC app, so useful to have flight details, itineraries and documents all in one place. Excellent customer service and will definitely use her services again for my next trip.
Sent by Catrin Peart
Cardiff 28/06/2023
Sarah Martin, at Travel Counsellors, looked after every aspect of our holiday arrangements like a pro. Travelling to Shetland, with my mum who has Parkinson's and who requires a little assistance, was made very easy thanks to Sarah's meticulous planning, which made for an accessible, stress-free trip of a life time. Mum and I will cherish the memories of this trip forever. Thanks Sarah x
Sent by Denise Coates
London 28/06/2023
Sarah listened to our wants and responded with the perfect hotel suggestions. We are planning a USA road trip so needed a number of different hotels to suit our needs along the way. When we wanted to makes changes she was quick to react and suggest alternatives. A really personal service that has made arranging our trip enjoyable. Thanks Sarah.
Sent by Louise Young
Torfaen 28/06/2023
We have been really happy with our dealings with Sarah - she has made everything very easy and has given us very competitive options.
Sent by Andrew Barlow
Woodbridge 11/05/2023
A fantastic company who offer a personalised service and support. I will 100% use them again for any overseas trip I have.
Sent by Lisa Hampson
Liverpool 26/04/2023
Sarah was very helpful and had extensive knowledge of the place we wanted to visit. So we used her expertise to book our holiday of a lifetime, She also added on day trips which was something i hadn't even considered. Her price was also very competitive which also helped.
Sent by Caroline O'Flaherty
Penarth 12/04/2023
Sarah was amazing. She put together great bespoke accommodation combinations for a two city break to Montreal and New York, where we needed a serviced apartment for one leg and hotel for the other. Sarah was there for us when Air Canada let us down and cancelled an internal flight due to an ice storm. Within an hour - and what was very late in the evening in the UK for her - Sarah had us booked on the last seats out on another flight with Delta Airlines and ensured we got to New York on the day we wanted to. She again stepped in when Air Canada cancelled our return flight home and caused us seat issues. Sarah provided an amazing emergency out of hours service when we really needed it! Her recommendation for the New York City pass was invaluable and our central accommodation was perfect for the family!! I would pack her in our case to go on holiday!!
Sent by Nicola Hall
Cardiff 30/03/2023
Sarah has been brilliant all the way through the process of booking and organising our holiday, she's knowledgeable, attentive to our needs and really efficient, I would recommend her 100%!
Sent by Claire Mackenzie
Launceston 01/03/2023
Sarah is a Holiday lifesaver! Super lovely, efficient and professional with great knowledge and advice. Highly recommended.
Sent by Helen James
Penarth 25/01/2023
Sarah does an excellent job. She has been very patient with us both, sorting out queries before we made our booking. I’m confident that we will get excellent support leading up to and during our trip.
Sent by Morlais Davies
Cardigan 12/01/2023
Sarah is great with ideas. Very organised. Caring and considerate. Haven't had a bad holiday yet, with Sarah organising it.
Sent by Paul Fenton
Penarth 04/01/2023
Just come home after a wonderful holiday in Australia. We have used Sarah Martin Travel Counsellor every time we have travelled there and as usual she hasn’t let us down.
Sarah managed to get flights with United Airlines which were £600 cheaper than the main alternative airlines. It was a bit of hassle going through the stringent airport restrictions in San Francisco but overall well worth it.
Sarah recommended the 5 star Sydney Airport Pullman Hotel which was quirky with fabulous facilities and a great location to recover for the night after a long flight. We then visited family in Forster NSW where we stayed for a large part of our holiday. It’s a wonderful location and if you like dolphins, pelicans, lakes and beaches it’s the best kept secret in Australia.
We asked Sarah for a 4 day luxury hotel to finish off our holiday near Circular Quay Sydney and boy did she come up with the goods by recommending the Shangri-La Hotel Rocks, Sydney with the added bonus of the Horizon Club which includes breakfast, afternoon tea and canapés between 6pm& 8pm including free drinks of wine or a couple of glasses of bubbly and a guaranteed view of Sydney Opera House & the Sydney Harbour from their exclusive 30th floor restaurant with an awesome view of the Opera House. Our room 3108 was one floor higher with what I can only describe as breathtaking views.
Sent by Elaine Jones
Carmarthen 04/01/2023
Sarah always goes the extra mile . We have been booking our holidays with her for a long time now and will continue to do so as long as we can . In fact we are booking into 2024 now . If Sarah says she will get back to you, she does, a rarity in this day and age. Long may we be able to travel with Sarah's help and experience.
Sent by Rachael Lawson
Cardiff 16/12/2022
I wanted to thank you for arranging our holiday and wedding. Your research & hotel recommendation was spot on, we have never stayed in a hotel like it. The photos online were exactly what we got, sometimes this isn’t always the case. The resort was fantastic, such a beautiful setting for our wedding. We couldn’t fault the food, the choice of restaurants was great and the food was amazing, the staff couldn’t do enough for you, they were so attentive.
I would definitely recommend this hotel to anyone and we would love to go back ourselves.
Sent by Andrew Lloyd
Eastbourne 16/11/2022
The thing with Sarah is that I trust her entirely. She's patient, she knows her way around the detail and she always has time for a query. I would not hesitate to recommend her.
Sent by Elen Elias-Williams
Penarth 16/11/2022
Sarah hit the ground running with a late booking and created a perfect experience with very little time to spare. Very grateful.
Sent by Sarah Roberts
Cardiff 15/11/2022
Fantastic service from Sarah Martin
We've been working with super Travel Counsellor Sarah Martin over the past few months to plan & book a dream family holiday in New Zealand.
Sarah's taken away all of the hassle and come up with a package to suit our budget and varying needs with children and grandparents in our party.
Great communication and knowledge throughout. Would highly recommend.
Sent by Llio and Dai Phillips
Cardigan 15/11/2022
We always receive a first class servive from Sarah and have already recommended her to many of our friends and family.
Sent by Mike Brace
Southerndown 09/11/2022
Sarah is excellent. I have already recommended her to friends and will continue to do so.
Sent by Tony Barrett
Abergavenny 01/11/2022
We have worked with Sarah for a number of years with regards to organising family holidays, and a few group holidays. Sarah is always very professional and organised, and it's good to know if we have any questions or if something goes wrong she is at the end of the telephone.
Sent by Vivienne Stark
Dinas Powys 25/10/2022
Sarah is always our ‘go to’ person when we want to book a holiday. She always listens to what we want and then gives us the best possible choices to make sure we have a great holiday.
Sent by Paul Williams
Dinas Powys 14/09/2022
Sarah takes away all the complications of booking a long haul flight with various other flights involved and hotels, car hire etc. It would be very time consuming and stressful if we did this ourselves so we are very grateful that she organises everything in a very efficient and friendly way.
Sarah provides an excellent service.
Sent by Jane Harden
Dinas Powys 02/09/2022
Always a prompt and professional service. Would highly recommend.
Sent by Rachael Lawson
Cardiff 18/08/2022
Sarah looked at so many options for us. Even when we thought we had made a decision, she still did more research to ensure everything had been covered and we all got the holiday we wanted, within our budget.
Sent by Martin Wade
Woking 29/07/2022
Sarah recently (Jun 22) curated a bespoke travel package for us to attend a Wedding in South Africa. With well thought out logistics, interesting places to visit en route and a good selection of tried and tested hotels to rest in we look forward to another memorable and enjoyable holiday arranged by Sarah.
Sent by Gillian Roberts
Leeds 29/07/2022
We have used Sarah at travel counsellors for a huge variety of holidays and trips and have always been impressed. We get excellent value and Sarah has always adapted to our fluctuating budget and ever changing demands/requests. I think we’d be a little bit lost without her now.
Ps I love planning holidays but it’s time consuming. This was you get to do the fun bit, tell Sarah your wish list and watch as she pulls it all together with advice and top tips.
Sent by Andrew Barlow
Woodbridge 29/07/2022
Sarah supplied a fantastic and bespoke travel package that has fitted within my budget, but more importantly her passion and knowledge of where I wanted to go is outstanding.
I thoroughly recommend her company and will always be booking any holiday with her in the future.
Sent by Dean Stewart
Dinas Powys 30/05/2022
Sarah has been exemplary throughout our booking process both with recommendations and ensuring that every last detail is covered. We would have no hesitation in recommending Sarah and have done so on several occasions.
Sent by Michael Henderson
London 30/05/2022
Sarah is very responsive and if you have any queries or issues she works to resolve them as soon as possible. i have no hesitation in recommending her for any travel needs.
Sent by Lowri Phillips
Penarth 03/05/2022
Sarah makes booking a holiday a really pleasant experience. She takes all the stress and hassle out of it and provides really helpful guidance and tips on things to do while you’re away. I always recommend Sarah to my friends.
Sent by Paula Dear
Cardiff 03/05/2022
Sarah was as amazing as ever, she is so good at listening and responding to our requests. I will continue to be recommending her to all.
Sent by Liz Baker
Cardigan 28/04/2022
Sarah provides a great booking experience. First class service & nothing was too much trouble. Attention to detail every step of the way.
Sent by Matt Blakely
Lode 25/04/2022
This is our fourth time using Travel Counsellors and, again, Sarah has provided an excellent, personalised service. She organised a great holiday for us, with just the sort of hotel we were looking for, and with all the extras considered.
Sent by Rhian Brace
Southerndown 04/04/2022
As usual, Sarah is so helpful, pre-empting all our concerns at this moment and answering all of our queries.
Sent by Fran Griffiths
Cardiff 03/03/2022
On the advice of a friend we started consulting Sarah a few years ago. She has organised several ‘special’ holidays for us and her attention to detail is meticulous. I wouldn’t dream of trying to plan our own holiday now, we have our own friendly expert.
Sent by Maxine McKinnell
Cardiff 21/02/2022
Sarah took all the pressure out of booking a holiday. Excellent, prompt replies to all queries and nothing was too much effort. Every change made (on my part ) was greeted with positivity and dealt with efficiently - thank you.
Sent by Clare Ratnavira
London 18/02/2022
Sarah was great to deal with & so helpful, will definitely use her for future trips.
Sent by Liz Baker
Cardigan 16/02/2022
I just wanted to say thank you for organising the most wonderful holiday. We had the experience of a lifetime!!
With the weather issues, it was certainly an adventure! Despite some changes to arrangements, we still managed to do & see everything on the itinerary.
Also, please thank [your local ground agent], who went out of her way to organise rearrangements and make sure we had arrived everywhere safely. She was a star!
We will certainly be using your company to book our future holidays.
Thank you again.
We will be in touch soon to plan our next adventure...
Sent by Jane Jenkins
Dinas Powys 11/02/2022
Excellent service to the point that you begin to feel you are the only client Sarah has. We feel totally safe in her hands and that she will keep us informed and up to date with any changes every step of the way.
Sent by Rhian Brace
Southerndown 08/02/2022
Sarah has been our consultant on a number of holidays pre Covid-19. She has always been a huge help and we know from past experiences the hidden benefits of this service.
Booking a future holiday, whilst still in a pandemic, was always going to be more complicated process than pre-Covid days, but Sarah has made the decision-making easier than anticipated and we look forward to going away soon.
Sent by Llio Phillips
Cardigan 08/02/2022
Just had a lovely break in the sun with the assistance of Sarah Martin our travel consultant who was, as usual very helpful and informative throughout the process, in particular with regard to the Covid 19 regulations. We always appreciate her guidance when arranging a holiday due to her extensive knowledge and look forward to the next trip in 2022!
Sent by Claire Mackenzie
Launceston 08/02/2022
Sarah was amazing, very knowledgeable and quick with her response. Very professional and friendly and such a pleasure having her organise our special holiday I would and have highly recommended her to friends and family.
Sent by Steve Clifton
Dinas Powys 26/01/2022
Sarah has helped with a number of trips now and been so helpful both with successful trips and Covid affected trips. Sarah is always our first call for any holiday requirements.
Sent by Valerie Leung
Dinas Powys 19/01/2022
Helpful and knowledgeable service from Sarah who always goes the extra mile for her us. Thank you.
Sent by Rachel Thomas
Upplands Väsby 19/01/2022
Sarah is a great help, both with ideas and the actual booking process. Full of great ideas.
Sent by Llio Phillips
Cardigan 19/01/2022
As ever Sarah has been most helpful especially guiding us through the Covid 19 procedures and I have already recommended Sarah to my friends.
Sent by Elaine Jones
Carmarthen 19/01/2022
Unfortunately over the past two years with the Pandemic we have had to cancel a few things booked through Travel Counsellors, Sarah has handled this for us swiftly and without fuss. We are hoping that in 2022 we can return to looking forward to travel again and will turn to Sarah for her expertise and friendly ,nothing is too much trouble attitude. We look forward to picking up our Bucket list again and there is no one else we would trust our long haul bookings with other than Sarah.
Sent by Owain Joynson
Penarth 19/01/2022
Sarah always gives us excellent advice and makes our travelling a wonderful experience.
Sent by Lyn John
Cardiff 19/01/2022
Although we have been unable to travel for such a long time, Sarah has helped me book my trip to South Africa.. Everything was set out for me re the current rules and tests. All has gone so smoothly. Thank you to Sarah Martin. She’s a star!!
Sent by Nigel Osborne
Bridgend 19/01/2022
We have already recommended Sarah to family and friends. We consider Sarah to be excellent in every way.
Sent by Catherine Cowper
Monnaz 19/01/2022
Sarah is a real professional and always very helpful and accommodating.
Sent by Caroline Maddocks
Caerphilly 19/08/2021
Sarah always asks the right questions to make me think about what I'd like from a trip. She provides great advice and multiple options for consideration. I have already recommended her to several friends and will continue to do so.
Sent by Richard Alden
Chipping Norton 02/08/2021
Sarah was there in our hour of need to find us a wonderful holiday this year - she will listen, she will learn and then magically out will pop the perfect holiday! I can’t recommend Sarah highly enough.
Sent by Sue Harding
Cardiff 07/03/2020
We are just back from a family trip to New York, an amazing trip made possible by Sarah's superb organisation skills, suggestions and resources.
Always available to help with queries we had an managed to keep it all top secret too! I don't think we'd have embarked on this trip if Sarah hadn't made it all so easy. I wouldn't hesitate to recommend or book with her again. Sarah - ya stuck with us now!
Sent by Carolyn Day
Cardiff 03/12/2019
Efficient, friendly service.
Sent by Claire Emery
Ogmore-By-Sea 03/12/2019
Sarah was amazing from start to finish. She helped with every question I had and at times when I was totally changing everything we originally discussed. Nothing was ever an effort and she was never pushy in making us book. Definitely use her again. Thank you.
Sent by Christine Ambrose
Port Talbot 22/10/2019
Sarah listens carefully to your needs/requirements and gets it spot on.She will suggest a few extras you wouldn't have thought of. Excellent customer service and planning.
Sent by Catherine Cowper
Suisse 14/10/2019
Although out of the office when she received my initial request, I found Sarah re-acted in an extremely professional and efficient manner - immediately recommending I contact a fellow colleague and informing me when she would return and be available to help. When I finally spoke with her, I found her extremely friendly and helpful.
Sent by Ceri Davies
Pontypridd 17/09/2019
Sarah was extremely helpful and patient. Nothing was too much trouble. I have recommended her services to friends, family and colleagues.
Sent by Vivienne Stark
Dinas Powys 16/09/2019
Sarah has booked a number of holidays for us and each one has been tailored to meet our needs. Nothing is too much trouble for her and her efforts have helped us have amazing trips, making memories to last a lifetime. We have recommended her to friends who have been equally impressed by her service.
Sent by Catherine Sharples
Cardiff 16/09/2019
Extremely knowledgeable and accommodating. Have recommended her service to friends and family.
Sent by Toni Read
Cardiff 09/09/2019
Sarah you are fantastic thank you for all your help and knowledge helping me to book our special trip to Lapland this year xx
Sent by Auriel Gibson
Norfolk 27/08/2019
Excellent service - and very thorough in finding me the best deal.
Sent by Philippa Lloyd
London 02/08/2019
Sarah was really helpful, responsive, thoughtful about the details and patient while we dithered! Would definitely recommend.
Sent by Trevor Hyland
Addlestone 25/06/2019
Sarah Martin of Travel Councillors gave excellent service in organising our hotel and flights to Majorca and I would have no hesitation in using her for any future overseas holidays and in recommending her to any of my friends.
Sent by Elaine Jones
Carmarthen 30/05/2019
We trust Sarah to come up with all we ask of her, she is friendly and professional at the same time she always goes that extra mile, no pun intended ! Hopefully Sarah will be sending us on our way around the World for a few more years yet, We hold Sarah in high regard in our household.
Sent by Angharad Bowden
Cardiff 15/05/2019
Sarah has been very helpful and knowledgeable, she provided so much information about Lapland from personal experience which is fantastic. Thank you Sarah!
Sent by Dean Stewart
Dinas Powys 14/03/2019
Sarah is always efficient, proactive, creative and sensitive to meet our absolute needs. I would have no hesitation in recommending her services to any potential clients.
Sent by D B
Dinas Powys 13/03/2019
Sarah met our requirements perfectly and gave us prompt and detailed information regarding all aspects of our booking. We are now looking forward to our trip.
Sent by Frances Griffiths
Cardiff 13/03/2019
Sarah has applied her expertise to arrange several excellent holidays for myself and my husband, and her attention to detail is meticulous. I am disabled and Sarah has always managed to arrange assistance at the airports, transportation of my wheelchair and suitable rooms at hotels. If I were to try to organise our own holidays, as I used to in the past, I know it would take me many hours and much frustration. Sarah is intuitive and friendly; I have complete confidence in her and hope to be in touch for many years to come.
Sent by Ruth Faiers
Ste Dode, France 06/03/2019
Sarah provided all the information we needed and she acted speedily and efficiently in booking our flights and hotels. Her thoughtful and friendly manner made the experience very pleasant and stress-free.
Sent by Llio Phillips
Cardigan 22/02/2019
Once again for the third year running the service we have had and continue to have from Sarah has been outstanding and we would be happy to recommend her to our friends and family.
Sent by Caroline Maddocks
Caerphilly 14/01/2019
Sarah was friendly, efficient and helpful when booking my Canada trip. I would definitely recommend her to friends.
Sent by Matthew Blakely
Lode 23/11/2018
Great service and great to have someone I trust keeping an eye on my bookings for me.
Sent by Martin Wade
Surrey 16/11/2018
Always felt like a very personal service backed up with all the experience required to deliver a sound product.
Sent by Stephen Mulvihill
Liverpool 05/10/2018
I was lucky enough to be put in contact with Sarah by some friends who had nothing but high praise for her and it is now easy to see why. Not only did she help me organise my own 10-month Central & South America backpacking trip (getting the cheapest, most flexible flight options; the best insurance deal; recommended routes and much more), Sarah was instrumental in helping my parents plan their own 3 week excursion to fly out and meet me along the way.
Her knowledge, advice and honesty was invaluable and I would urge anyone planning a similarly daunting adventure into the unknown to look no further. It was an experience of a lifetime, which was made a whole lot easier knowing the more difficult (and less exciting) aspects were very much in safe hands!
Sent by Lyn John
Cardiff 18/07/2018
Sarah has always been amazing! One phone call, with me outlining my destination, approximate dates, vague plans, my needs and wants, and Sarah comes back to me with choices of airlines, routes, hotels and things to do on stopovers. She points out the pros and cons of each alternative, I decide, pay, DONE. !! Brill! I just need to pack. So it is no hardship that both my children and all my grandchildren live abroad. Lucky me that I found Sarah.
Sent by Morlais Davies
Penparc 04/06/2018
Sarah Martin is very helpful and professional. Absolute pleasure to deal with.
Sent by Neil McMahon
Cardiff 07/02/2018
A very pleasant, professional and efficient service.
Sent by Elyna Thomas
Hamilton, Bermuda 07/02/2018
Sarah was amazing, her broad knowledge of the US and her lovely manner has meant we have booked an 8 week trip of a lifetime without any stress at all! Attention to detail and just thinking of things we hadn't thought of also helped massively. Thanks Sarah x
Sent by Andrew Lloyd
Eastbourne 11/01/2018
Sarah is just on the ball all the time and always willing to help answer any queries you have. I had heard this from other people and this was my experience too. She also finessed better deals than would have been possible if I had booked things myself.
Sent by Elaine Jones
Carmarthen 21/12/2017
Sarah is a professional with bundles of patience, always comes up with answers very quickly. We have introduced friends and family to Sarah and will continue to do so if and when the opportunity arises.
Sent by Jon Wilkins
Penarth 18/12/2017
Amazing time at the Crazy Reindeer in Levi. The whole trip was a unique experience from beginning to end. Both the adults and the children in our party had a fantastic time - all the excursions were great. I would also recommend the day skiing on the final day - Levi is a great ski resort. Sarah our travel agent was superb - to the extent that she attended in person at our home a few days before we left to make sure that our departure information arrived safely. I would definitely recommend Levi Lapland trip booked via Sarah.
Sent by Alison Williams
Wenvoe 08/11/2017
I heard about Travel Counsellors from a family member having never heard of them before. The service provided by Sarah has been great. She is very professional and friendly and she took all the worries away from booking our big trip to Australia.
Sent by Paul Williams
Cardiff 01/09/2017
Sarah has organised several trips for us in the last few years and has saved us the time consuming headache of separately booking flights, accommodation & transfers. The documentation is always clear and comprehensive and nothing is too much trouble. Sarah provides a great service that I would thoroughly recommend to anyone.
Sent by Melissa Doran
Barry 01/09/2017
Sarah organised our honeymoon to Sri Lanka and the Maldives in August 2017 and it was absolutely perfect! She was able to tailor our itinerary exactly to our needs whilst staying within our budget. We did a tour around various parts of Sri Lanka, meaning it was necessary to stay at five different hotels throughout our trip and every one was exceptional, as was our island resort in the Maldives. Highlights of our visit included a train ride through the beautiful Sri Lankan countryside and witnessing the annual elephant migration in Kaudulla National Park. Sarah was friendly and professional throughout, arranging lots of little surprises along the way. Nothing was too much trouble and it was comforting to know that she was just a phone call away. She made our honeymoon really special and I could not recommend her highly enough. Thanks again, Sarah!
Sent by Vivienne Stark
Dinas Powys 23/08/2017
Sarah has booked a number of trips for us and we have always been delighted with the time and care she takes to find out what we want during each trip. We enjoy having a chat with her and then waiting with excitment for her to send us various options for our trips.
We had an amazing experience in Canada, traveling from Vancouver through the Rocky Mountains and then back to Vancouver Island. During our trip we celebrated a special birthday and anniversary and Sarah made sure these were marked with special touches which we really appreciated.
We have also been to Mexico, Venice and Sorrento and again we're very impressed with the lovely hotels, and ease of transfers arranged by Sarah.
We are really looking forward to our next venture which is to New Zealand, yet again Sarah has tailored the trip to ensure we will experience everything we want to during another special holiday.
Sent by Christine Ambrose
Port Talbot 27/04/2017
Sarah's customer service is second to none. Her attention to detail, ideas, knowledge, communication, and what you book is what you get! Nothing is too much trouble, an asset to your company.
Sent by Vivienne Stark
Dinas Powys 21/04/2017
Sarah always provides excellent, knowledgeable, friendly service. I have no hesitation recommending her to family and friends who have also been very pleased when dealing with her.
Sent by Helen Wallace
Dinas Powys 15/03/2017
Fantastic service and looking forward the next year planning the wedding now the holiday is booked :-)
Sent by Rash Patel
London 15/03/2017
Very proactive and helpful. Very friendly disposition and willing to go the extra mile.
Sent by Jane Harden
Dinas Powys 30/01/2017
Sarah offers an excellent personalised service that takes all the effort out of arranging your holiday and travel arrangements.
Sent by Fran Griffiths
Cardiff 26/01/2017
Sarah has been amazingly helpful. Within two hours of our initial conversation she contacted me with suggestions of holidays which would be perfect for us while accommodating my physical limitations. She is delightful to talk to and you can hear the smile on her face. I will be using her services again and recommending her to friends.
Sent by Rachel Newell
Geddington 26/01/2017
Planning our trip to Florida and Disney World is a mammoth task! I trust Sarah; she always gets us the best we can afford and our last holiday she booked was flawless. Thank you x
Sent by Louise Pearce
Cardiff 23/01/2017
I would highly recommend Sarah at Travel Counsellors . She delivers a friendly, professional service and nothing is too much trouble for her.
Sent by Leah Stitson
London 14/01/2017
Sarah was brilliant, so helpful and informed.
Sent by Xena Heare-Mitchelle
Norwich 12/01/2017
Sarah managed to get 13 ladies booked in for a hen weekend in Berlin, despite a few goalposts being moved and initial group info being incorrect. Very helpful and the patience of a saint!
Sent by John Redknap
Penarth 10/01/2017
Sarah has always been brilliant for us, helping out with all sorts travel arrangements and all have gone so smoothly, so far!! Long may that continue.
Sent by Leon Squire
Barry 12/12/2016
Very professional, down to earth and helpful approach.
Sent by Paul Fenton
Penarth 13/10/2016
Fulfilled my needs re airline seating and excellent price of flights to Australia and return to U.K. Also arranged internal flights to my requirements and was always available to tweak my plans.
Sent by Paul Williams
Dinas Powys 23/09/2016
Sarah was very helpful both before and during our holiday and nothing was too much trouble, so I would highly recommend Sarah to anyone looking to arrange a holiday.
Sent by Michael Sim
Bedford 21/09/2016
Always helpful and many friends have commented on her excellent service.
Sent by Rachel Perkins
Cardiff 22/08/2016
Yet another brilliant trip thanks to Sarah. Such a knowledgeable and lovely person that adds a personal touch to any holiday or mini break organised through her. No question is silly and she responds instantly. Thank you for making this 30th birthday celebration such a special success!
Sent by Paul Dicks
London 17/08/2016
Sarah was amazing. Very helpful and patient while we decided exactly how to plan our trip. I have no hesitation in recommending her.
Sent by Howard Austin
Cardiff 27/07/2016
Very accommodating when planning our bespoke holiday.
Sent by Lyn John
Cardiff 20/07/2016
Sarah is by now a friend. She knows my family situation with my two children living abroad. She will be proactive in reserving seats and cooperating with changes I make, and always finding good price deals. I cannot praise her highly enough.
Sent by Andrea Hudson
Llanelli 15/07/2016
I have never travelled before I was very scared as it was a long trip, we came out to NZ for a bereavement. Sarah has been absolutely fantastic, answering emails, giving us advice. I have full confidence with travelling now and wouldn't use anyone else, I will be recommending Sarah to everyone.
Sent by Gethin Abraham-Williams
Dinas Powys 11/05/2016
Sarah assessed our requirements accurately and succinctly, providing us with a choice of options almost by return. Then she made the bookings to our complete satisfaction, after confirming details with the apartment's agents and the flight company. An excellent, professional service that we would have no hesitation in recommending to others and to using again ourselves.
Sent by Humphrey Carr
Hampshire 03/05/2016
Sarah has arranged our long haul travel ever since she became a Travel Counsellor. She is always very helpful (and patient!), and with her considerable experience, she has plenty of worthwhile advice.
Sent by Karen Rollings
Coleorton 22/03/2016
Sarah is really helpful and honest and gives great advice.
Sent by Nick Chandler
Penarth 10/02/2016
As usual your service and ability to understand and respond to our dreams is second to none. Thanks once again.
Sent by Richard Godfrey
Penarth 04/02/2016
Sarah has been a delight to communicate with and has worked tirelessly to find us the very best option on a pretty tough find. Helpful, honest and friendly. A great experience which I would highly recommend to all.
Sent by Elaine Jones
Carmarthen 04/02/2016
We could not do without Sarah, she makes the travelling experience painless. So much knowledge and quick to respond with answers to questions, which I appreciate. She feels like an old friend.
Sent by John Scarborough
Tunbridge Wells 01/02/2016
Sarah has now organised my vacation travel arrangements for several years and every booking has been excellent and up to expectations. Would thoroughly recommend Sarah for her attention to detail and expertise in the travel industry.
Sent by Paula Dear
Cardiff 08/01/2016
I have already recommended Sarah, she was friendly and so efficient.
Sent by Val Leung
Dinas Powys 05/01/2016
Sarah has listened to our requirements and made really helpful suggestions - we have been very pleased with the service provided and will definitely recommend her to others.
Sent by Lyn John
Cardiff 01/12/2015
I have had impeccable service from Sarah. She responds to my every need. I would not travel were it not for her help.
Sent by Aaron Hughes
Stockport 19/11/2015
Always a pleasure to deal with Sarah. Great engagement, offers good options and solutions and most of all is extremely patient.
Sent by L M
Suffolk 30/09/2015
I found Sarah most helpful, she understood my requirements exactly and reacted to these promptly and with great efficiency. Would have no hesitation in recommending her services.
Sent by Rachel Thomas
Cardiff 18/08/2015
Really helpful, friendly prompt service. Nothing is ever too much trouble.
Sent by Sarah Cooper
Cardiff 24/06/2015
I wanted to take the opportunity to say a great big massive thank you for everything that you did to ensure that I had an amazing time in Oz. It wasn’t just the flights and the accommodation bookings that made the trip for me, but also your time, advice and, in particular, your patience as I was trying to corral the Men’s 40s team too.
I absolutely loved Australia and can’t believe it’s taken me until now to finally visit. It may have been my first visit but it certainly won’t be my last. If I have my way, I’ll be there again in the next 18 months or so. If that’s the case, I’ll be in touch to ask for your assistance again.
In all seriousness, thank you for your patience, kindness, innovation and professionalism, Sarah. You did a fantastic job and I will continue to spread the word about how good you are at this for a long time to come.
Sent by Viv Stark
Dinas Powys 23/06/2015
Planning a holiday is always fun but even more so with Sarah's expert knowledge and help to make sure we end up with just the holiday we want.
Sent by John Scarborough
Tunbridge Wells 01/06/2015
Sarah has now organised several long haul holidays for me which all have been extremely successful. All local pre-arranged tours etc. have been fulfilled as detailed. Sarah is extremely knowledgeable on all aspects of the travel industry and extremely helpful in offering guidance.
Sent by Jon Francis
Swansea 20/05/2015
I just wanted to say a big ‘THANK YOU’ for making the travel and accommodation plans all work so smoothly over the past four weeks. It was a wonderful trip and with the exception of Hong Kong (an urban monstrosity) I will be re-visiting every place as quickly as I can – even this August perhaps, as my wife and sons now want to see the same places.
I even got your ‘Welcome home’ card when I got back yesterday – a nice touch.
Great work!
Sent by Jayne Rowden
Ystrad Mynach 28/04/2015
Sarah was very helpful, very knowledgeable and nothing was too much trouble.
Sent by John Redknap
Penarth 27/04/2015
Everything Sarah has done for us has been carried out perfectly. I have total confidence that the travel arrangements Sarah has made will be perfect.
Sent by Nicholas Rowlands
London 27/04/2015
Sarah is a consummate professional, providing honest feedback on itineraries and advising whether doing activities in a different order would be more cost or time effective. Looking at different options, routes and providing knowledgeable feedback on many locations, which has been invaluable in deciding the final trip. I have recommended Sarah to many people, who like me have been 100% impressed and satisfied with the services provided, this I have no doubt will be a continuing trend.
Sent by Lyn John
Cardiff 13/04/2015
Sarah Martin was again amazingly efficient in booking my holiday flight to Washington DC. She anticipated the problems with my dates and reserved bookings until I decided. She has also sorted a visa and offers to find insurance. So within 2 days I am booked and have paid! All done via e mail and telephone! Brilliant. Excellent! Well done Sarah! And THANKS!
Sent by Elaine Jones
Carmarthen 13/04/2015
I have recommended Sarah Martin to my family and friends who have received the same highly professional and friendly service that Sarah has given us. I would not go to any other person to arrange my holidays, it is a shame that there are not more Sarahs to go around. She is the best!
Sent by Rachel Newell
Geddington 28/01/2015
I had no idea where to start with planning my holiday to Florida. Sarah was so helpful without being too pushy. Every time I emailed a question she researched it and had an answer for me. I would definitely recommend her to other friends. We were able to book our dream holiday satisfied with what had been suggested to us. Thank you.
Sent by Lowri Phillips
Penarth 09/12/2014
Sarah is full of helpful ideas and tips and is full of knowledge on how to get the best value for money on flights etc.
Sent by Alistair Burroughs
Cheltenham 08/12/2014
My experience was excellent, Sarah had a good knowledge of the area we wished to visit and the options available to make the visit work for us.
Sent by Claire MacKenzie
Geddington 17/11/2014
Wow, again Sarah has made a fantastic holiday for us! It's a lovely feeling knowing that all is in hand and everything perfectly organised, we cannot fault Sarah's professionalism and her dedication in any way, she takes away the stress of holiday organising and helps make them magical!! Thank you again Sarah and we look forward to the next one!!! X x
Sent by Joanne Grimley
Cardiff 29/10/2014
Very impressed with the service provided by Sarah. Felt a real personal touch from her, and she looked for the best price but listened to what we wanted from our holiday. Would definitely recommend the service.
Sent by Michael Sim
Sharnbrook 21/10/2014
I have recommended Sarah on several occasions and all were most impressed with her service.
Sent by Elaine Jones
Carmarthen 01/10/2014
We have recommended Sarah Martin to our friends and family and both have used Sarah and will be using her services again. Like us, they found her to be very professional, approachable and knowledgeable. As far as we are concerned she is all of those things and more and when we think Holiday we think Sarah Martin our Travel ounsellor.
Sent by Helen Smith
Poleymieux au Mont D'Or 09/08/2014
Sarah has taken the 'strain' for us in making the arrangements to include the need to attend a conference and to make the most of a few days holiday in California. Thank you Sarah. Will let you know how it goes.
Sent by Rachel Perkins
Cardiff 18/06/2014
So patient! No matter how many times you change your mind, Sarah finds something to suit, resulting in your perfect holiday! Great, quick service and value for money!
Sent by Kate Bradshaw
Woodbridge 14/06/2014
Prompt, helpful and excellent service as always! Thank you
Sent by Michael Henderson
London 23/05/2014
Very helpful, quick to respond, follows up on queries, keeps you informed - everything you could wish for really!
Sent by Aaron Hughes
Stockport 22/04/2014
Sue and I wanted to drop you a line to say just how pleased we were with the honeymoon. In nearly every booking there is one element that doesn’t quite go to plan but not with this one! Every detail was planned meticulously and it went like clockwork. We loved every aspect! You guessed our requirements perfectly. Travel documents came in a wonderful travel wallet, that will be getting future use, and the whole holiday was exactly as you described and promised, there were no dramas. My only challenge for you is that this is what we will be looking for this each time we enlist your services and you can guarantee that we will definitely be contacting you again and will be recommending you to our friends going forward.
Sent by Nick Chandler
Penarth 14/04/2014
Sarah has provided an excellent and very responsive service to us related to our trip and extended stay in San Francisco and Hawaii. She sourced a really good deal for flights and has offered good general advice. I have already passed on her details to family and friends. We will use her again next year - she has already started to look for a trip to Mauritius for us. Thanks Sarah.
Sent by Geraint Jones
Penarth 08/04/2014
Working with Sarah is always great, she has great personal skills, knows the travel industry and offers fantastic advice, always providing fast turnaround on any quotes or ammendments.
Sent by Sian Brooks
Cardiff 01/04/2014
Sarah gives a great service and is always there to help no matter what kind of holiday you need.
Sent by Robin Waldren
Ashtead 06/03/2014
Excellent and responsive service.
Sent by Richard Maury
Orpington 24/02/2014
I have already referred Sarah to colleagues and will have no hesitation in continuing to do so. She has been very helpful and efficient for us on our holidays and also for my business trips.
Sent by Natalie Goddard
Penarth 21/02/2014
Sarah has been extremely helpful and was able to find us a very good deal very quickly. She was always incredibly friendly and was able to accommodate our requirements.
Sent by Chris Hayes
London 17/02/2014
Sarah's support and assistance has been absolutely fantastic, cannot rate her highly enough.
Sent by Claire Mackenzie
Geddington 03/02/2014
We had an amazing holiday booked by Sarah and have just booked another one with her. She is super-efficient, will look for best deals and places, her customer service and communications are second to none you are always updated! I have and will continue to recommend Sarah to all I can!
Sent by Sylvia Murphy
Dagenham 03/02/2014
I was very impressed with the professional and personal attention Sarah gave. I am not a seasoned traveller and appreciated the suggestions given.
Sent by Chris Webb
London 23/01/2014
Fantastic service received from Sarah and nothing was ever too much trouble for her no matter how many questions we asked. Would strongly recommend her services to others.
Sent by Elaine Jones
Carmarthen 21/01/2014
We have already recommended Sarah to our friends and would not hesitate to do so again in the future. Sarah always without exception does a great job, her research is thorough and she always points out things we have not thought about, a sign of a true professional. I feel Sarah is a friend and can contact her at any time for info and she comes back almost always by return.
Sent by Aaron Hughes
Stockport 10/12/2013
Excellent service! Most important to us was the help we received from Sarah to shape the holiday from destination, travel times and departures. Actually finding something that we wanted rather than a one size fits all was also very important and was part of the service Sarah gave us.
Sent by Rachel Thomas
Cardiff 25/10/2013
I just wanted to say again, thank you so much for all your hard work over our wonderful holiday to China and Japan. We really appreciated how much effort you put into making sure everything worked so well and that we had such a variety of places to visit and such an amazing time whilst we were away. Thank you so much, you are fantastic. I will definitely be recommending you to anyone who will listen, especially if they are planning anything out of the ordinary.
Sent by Viv Stark
Dinas Powys 06/10/2013
The service we received from Sarah was excellent. She was friendly, helpful and enthusiastic about our trip and was able to tailor it to just what we wanted. We have already told friends and family about her and hope they will use her services in the future as we definitely will.
Sent by Sian Brooks
Cardiff 09/08/2013
If you need to book a holiday just call Sarah. She won't let you down and finds what you need at your price quickly plus she gives you loads of great advice. She is your travel adviser and follows through even when you are on holiday. If anything goes wrong she is always one step ahead sorting things out.
Sent by John Scarborough
Tunbridge Wells 31/07/2013
I recently returned from a fantastic holiday in Zambia, a destination I would definitely recommend.
Earlier this year I decided that I would try and arrange a holiday that took in a visit to the Victoria Falls. I have used the expertise of Sarah before so I called her and discussed my tentative thoughts for a 10 day break, seeking her ideas and advice. She came up with some alternative scenarios and after several telephone conversations we agreed a schedule that included 3 night stays at two different camps in the South Luangwa national park with a final four nights at the Stanley Safari Lodge just outside Livingstone.
Sarah’s final recommended choice of accommodation was absolutely superb and everything went perfectly. The two camps, Nkwali and the Lion camp were both first class and included morning and evening drives, with highly knowledgeable guides, that ensured the viewing of many animals including the evasive leopard and the local birdlife. Neither of these two camps could be faulted in the service and accommodation they provided. A further bonus was that one saw very few other safari vehicles during the drives.
The final stop at The Stanley Safari Lodge was also up to the high standard now expected. The visit to the Victoria Falls on both the Zambia and Zimbabwe sides showed just how spectacular they are. Undoubtedly the highlight here was the trip by helicopter to see the Falls and the surrounding area from the air.
I would have no hesitation in recommending Sarah to arrange any holiday or travel arrangements and without a doubt I will be calling on her expertise and travel knowledge again in the future.
Sent by Ken and Shirley Wade
Dinas Powys 10/07/2013
Sarah has come up trumps once again and we're looking forward to planning our next holiday with her shortly.
Sent by Nick Phillips
Lowestoft 10/07/2013
Sarah, was highly proficient and professional, she made the process of booking flight tickets a breeze. Would definitely use her services again and will recommend to family and friends.
Sent by Richard Maury
Orpington 17/06/2013
Sarah always goes the extra mile and is a pleasure to do business with. I have already recommended her services to my colleagues.
Sent by Astrid Harrison
Woodbridge 30/05/2013
Sarah is an excellent Travel Counsellor, I would and have highly reccommended her to all my friends.
Sent by Sean Macdougall
Dinas Powys 20/05/2013
Sarah was superb. Very impressed.
Sent by Mike Hayley
Dinas Powys 20/05/2013
Excellent service, pleasant, helpful and extremely efficient.
Sent by Kate Bradshaw
Woodbridge 17/05/2013
Sarah has made the planning of my holiday seamless and enjoyable. She found me the holiday that was exactly what I was looking for and more! I shall definitely be asking for Sarah's services every year. Many thanks for everything Sarah.
Sent by Paul Williams
Dinas Powys 22/02/2013
Sarah came up with exactly the holiday we asked for, and was very quick and efficient in responding to my email. Documents were delivered to my house very quickly and she saved me a lot of time searching for all the various ingredients, such as flights, hotels, transfers etc. I would definitely use her again.
Sent by Alexa Weselby
London 10/02/2013
Sarah has booked several holidays now for me and my family and she's great. She totally takes away the hassle of searching around looking for the best deals. It’s really helpful and convenient for me to have my own personal travel adviser and to have one as friendly, thoughtful and cheerful as Sarah is. A dream.
Sent by John Scarborough
Tunbridge Wells 29/01/2013
My dealings with Sarah Martin have been excellent, nothing appears too much trouble to her in organising vacations etc. and her responses are always prompt. Thoroughly recommended and will certainly prevail on her services again.
Sent by Sian Brooks
Cardiff 25/01/2013
Sara provided an excellent fast service! I will use her all the time going forward.
Sent by Lyn John
Cardiff 21/01/2013
I was thrilled to have found Sarah Martin, by chance, while browsing, looking for flights to Perth, WA. She was prompt in phoning me and coming to my home the following day to talk about the options she had already thought through and printed for me. Following our discussion she adjusted arrangements for me and has come up with the complete package - including a hop on bus in Dubai and all is confirmed - in two days - even my flight seats. I am so relieved to have the holiday arrangements in my hand and I can now relax and shop for the trip! Well done Sarah!
Sent by Vicki Green
Cardiff 31/12/2012
Planning our wedding was one of the most stressful things I've ever done, but booking our honeymoon with Sarah was the easiest part by far. We just told her what we wanted and how much we had to spend and she arranged us an amazing holiday. It was completely stress free. If there were bits we didn't like, she changed them for us. I can't recommend travel advisers highly enough. Thanks Sarah, we can't wait to go.
Sent by Martyn Owens
Barry 19/12/2012
Friendly, patient, knowledgable. Will definitely book through Sarah again!
Sent by Elaine Jones
Carmarthen 19/12/2012
The day we were lucky enough to have Sarah become our Travel Consultant was a great day. We travel long haul on holidays maybe five times a year. Sarah books everything for us; seats on the aircraft, our tours and transfers. Her research and thoroughness is second to none. We have every confidence that from when we step on to that plane to the time we return we know we are going to be safe, have exactly what we have asked for and sometimes more. Sarah makes suggestions if she feels we would benefit from her research, she comes back to us efficiently, there is no wondering if and when she is on the ball. Where do I stop, she is a treasure and a great asset to your company. Sarah is part of our holiday equation, think holiday, think must call Sarah.
Sent by Rachel Thomas
Cardiff 06/12/2012
Very impressed with all the hard work Sarah has put in and how easy to reach and helpful she is.
Sent by Cath Smart
Cardiff 27/11/2012
Fantastic service, very knowledgeable and nothing was too much trouble.
Sent by Christine Lintern
Caerphilly 26/10/2012
Just one word...Fantastic! Already recommended her to others. Thank you Christine Lintern
Sent by Kathleen Perkins
Cardiff 25/09/2012
The service I have received from Sarah Martin has been exceptional. She ensured that we had the best value for money. I have already recommended her to family and friends and would definitely use Sarah again in the future.
Sent by Colin Smith
Cardiff 06/09/2012
Sarah was very efficient and all my requests were made and finalised in a professional manner.
Sent by Seeta McDonald
London 06/09/2012
Sarah has been more than helpful in dealing with my enquiries. Excellent service.
Sent by Geraint Jones
Penarth 28/08/2012
Sarah helped me arrange my honeymoon and was fantastic from start to finish. She aksed us what sort of honeymoon we wanted and then found something even better! Sarah was incredibly helpful, quick to look at alternatives when asked and always very happy to help. I wouldn't hesitate in recommending Sarah to anyone looking to arrange any holiday, whether it is a special occasion or a short get away I'm sure Sarah will find the best holiday available.
Sent by Carol Martin
Islington, London 07/08/2012
Very responsive. Perfect destination - very well matched to my needs and I was given a good selection to choose from.
Sent by Ken Wade
Dinas Powys 19/07/2012
Sarah is always very professional with her advice and works to our budget without sacrificing the quality we require. She provides an excellent service understanding our needs resulting in satisfaction all round.
Sent by Craig Driscoll
Dinas Powys 13/07/2012
I've recently booked my family holiday with Sarah, and I would recommend her services to anyone. She is friendly, efficient, extremely helpful and very knowledgeable. I will definitely be in contact with her again for future holidays. All round 5 star service.
Sent by R Maury
London 12/04/2012
I am not usually so enthusiastic about anyone's services, but in this case I can thoroughly recommend someone I've used for booking several holidays and who would be good for complex business trips as well. She listens well and is good at working out an itinerary involving hotels and flights. She goes "the extra mile" - and the paperwork is also efficient. (I'm not on commission!)
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I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
As one of Europe’s smaller countries, you could be forgiven for thinking it’s best to zip through Slovenia in just a few days and many tour operators design trips doing just that. With charming rustic culture and an abundance of natural treasures on offer, I recommend finding the time to stay longer - you won't regret it.
The capital, Ljubljana (lyoob-lyah-nah), makes a great starting point what
As a Travel Agent I’m often asked my favourite holiday destination and it’s a question I always struggle to answer. I’m lucky to have been to many lovely places so it’s impossible to choose just one, but more importantly many of my favourite holiday memories involve specific people or events, so while the destination is important it’s not always the key to a great holiday.
With that said, a holi
Lonely Planet writes: “The legendary pirates' lair of Omiš has one of the most dramatic locations of any town on the Dalmatian coast. Situated at the mouth of the Cetina River, at the end of a picturesque canyon, it's backed by sheer walls of mottled grey rock topped with craggy peaks.”
With such a great review and knowing Omis is less than two hours drive from Split airport, I couldn’t resist in
I hope you are keeping well. To say we’re living through strange times would be somewhat of an understatement!
As the world slowly re-opens, I thought I would take the opportunity for a quick catch up and update. The last time I was in touch en masse was to share my Siena travel blog – well, hasn’t a lot changed since then? Please read on for my account of how lockdown has been for me and how T
With beautiful piazzas, historical monuments and a wide selection of restaurants, bars and cafes, and just two hours by train from Pisa Airport (at an affordable EUR15 each way), Siena is an ideal choice for a weekend getaway
Our early afternoon arrival at Pisa allowed time for a quick detour to visit the famous tower (and to attempt and fail badly at the classic leaning stance photo!). Beauti
On Friday 31 January 2020 Regent Seven Seas’ brand new, ultra-luxury Seven Seas Splendor took to the high seas for the very first time and I was incredibly privileged to be one of the lucky few on board. Regent represents absolute luxury at sea and that’s exactly what we were treated to throughout our stay.
All suites are spacious with good-sized balcony, walk in wardrobe, double vanity bath
When I mentioned I was heading to Iceland last week, most people wished me luck with seeing the Northern Lights, and the tour I was joining was called “Northern Lights Escape” – when did Iceland become all about the lights, I wonder? Don’t get me wrong, the lights are incredible if you’re lucky enough to experience them but in my humble opinion if you’re only going to Iceland to see the lights, yo
New Orleans in July is hot and humid, so it’s best to make like a local and take it slow! The people are just one of the things that makes the Big Easy the fabulous destination it is. You’ll find smiles a plenty, wonderful story-telling and plenty of laughter everywhere you go.
This trip was just a taster at four nights, but I loved every minute and we packed in plenty. With a direct service fr
Lapland in December is just beautiful. There wasn't as much snow as there would usually be at this time of year but there was still enough to create picture postcard views at every turn - frozen lakes, snow dusted trees and crisp landscapes. The short daylight hours and low light make for the most incredible sunrises and sunsets, with stunning colours - gorgeous!
The small alpine town of Levi
The incredible spectacle of the Northern Lights dancing around the sky has been high on my wish list for some time so I snapped up the chance of a place on a Hurtigruten Seminar at Sea. Along with the incredible opportunity to see the Lights I would enjoy a taster of Norway’s beautiful coastline and learn more about the Hurtigruten product.
Alongside operating as a daily ferry and freight ship
My lovely mum celebrated her 80th birthday earlier this year and we wanted to round off the celebrations with a weekend away. I’ve inherited her love of nature’s scenery so the Swiss Alps were our choice.
Having stayed at Chedi Chiang Mai (now Anantara) and visited Chedi Muscat, I was confident Chedi Andermatt would be just the treat we were after and it more than matched expectations. At the
My previous visit to Marrakech included a lot of eating (I do love a tagine!), enthusiastic bartering and shopping within the souks, a fair bit of getting lost within the winding alleys of said souks, and a spot of sightseeing in and around the walled city of the Medina. I had such a lovely time that I promised I would be back, and I was lucky enough to return this year.
The Moroccan Tourist
Guatemala is a beautiful country and these pictures of Antigua City and Volcan Acatenango are from the first week of my holiday. Hiking the latter was so very hard but with the reward of Volcan Fuego erupting next door it was worth all the pain!
There are no direct flights to Guatemala from the UK so we connected via Atlanta to Guatemala City with Virgin and Delta. An hour's shuttle on arrival
A promised visit to a friend living near Edinburgh gave me a good excuse to see a bit of Scotland having never been before, and a chance to stop off at the Lake District to break the long drive. Having had a bit of a wash out summer so far, the thought of camping was a little daunting, but thankfully the British weather held up for the most part and it was a fabulous trip. It's sometimes easy to
Southern Cypriot Charms with Cyprus Tourism
Cyprus Tourism were keen to prove on this trip that there is more to Cyprus than lazy sun-drenched beaches and I’m pleased to report they succeeded! In fact, Cyprus is brimming with history and culture, stunning landscapes and coastal scenery, delicious culinary delights and friendly and hospitable locals everywhere you go.
We had three bases for
I first tried skiing in my early 20s and I loved it - but I was pretty rubbish! Naturally a wimp, it took me a long time to feel comfortable sliding on two planks and progress was slow. I’ve toyed with the idea of skiing trips since, but the potential cost combined with the thought of starting from scratch has held me back.
When an opportunity arose to sample a Mark Warner “Learn to Ski” holida
My first cruise, and what a fabulous experience Celebrity provided!
I was lucky to be one of twenty Travel Counsellors invited to enjoy the first half of Celebrity’s 12 night Mediterranean Cruise. Alongside the chance to enjoy the facilities of this lovely ship, with stops in Le Havre and La Rochelle, Celebrity provided an On Board Seminar with training exercises most days offering us a full
After a night in Marrakech I joined an Exodus small group tour (Atlas Panorama) and headed for the hills!
This part of romantic Morocco is the ideal place to get away from it all. Hidden deep in the High Atlas Mountains are the crumbling remains of the great fortress-palace of Telouet, where we stopped for the most delicious tagine lunch. No time for a siesta, we continued our drive through t
A relaxing break in the sun before the hustle and bustle of Christmas was just what the doctor ordered. Shame no-one got the message about the sun! A late southern monsoon hit Thailand for almost the duration of my trip but I'm happy to report spirits weren't dampened too much - massages, great food and a few sundowners definitely helped!
I had visited Bangkok, Chiang Mai and the Eastern islan
From Dom Rep to Antigua for a contrasting experience of the Caribbean. Where Dom Rep had more of a Spanish feel, the British influence is all around in Antigua. Antigua is also one of the Caribbean's smaller islands and it feels like everyone knows everyone here. With its economy so reliant on tourism you can be sure you'll be well looked after, albeit in Caribbean time!
The island itself
Just a quick working visit but we certainly packed a lot in!
We visited plenty of hotels, mainly larger resorts with lots of activities available, lovely palm fringed beaches and all inclusive deals to tempt you to stay put for the duration of your stay. The food wasn't great but for location and value for money, you can't go far wrong. It's worth forcing yourself off that sun lounger to leav
After trekking through the jungle of Sarawak for a fortnight, a little R&R was needed! A stay at the Shangri La Rasa Ria was just what the doctor ordered.
The Shangri-La Rasa Ria is an exclusive resort set on Pantai Dalit beach, surrounded by 400 acres of lush tropical vegetation and its location ensures you retain a feeling of where you are, albeit with the advantages of the numerous facili
I love Borneo!
Split into two areas: Sabah and Sarawak, with Brunei in between, Borneo is a part of Malaysia that focuses on wildlife and nature in its many national parks, offering beautiful beaches and an opportunity to relax. The people are lovely, the scenery is beautiful and nature is all around you.
After a wonderful trip to Sabah in 2003, I couldn't resist the temptation to go back
A lovely week of rest and relaxation.
I arrived in style, taking a helicopter transfer to the North of the island before a short road transfer to the BodyHoliday Le Sport, home for the next five days. If budget allows I would highly recommend cutting your journey time with a helicopter transfer. The views are spectacular, the ride's exhilarating and it's the perfect pick me up after an exha
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