Based In New Haw

Eloise Costa Neves

Available for new enquiries

It's Nice To Meet You

Hi, i'm Eloise, I live in New Haw, Surrey and i'm your local Travel Counsellor. I can help you book a holiday, weekend away, cruise, city break, ski trip, wedding abroad or any other kind of travel. Whether its a package holiday or custom-made trip I always offer a personal and bespoke service from start to finish. Think about your dream trip and I can help make sure it comes true.

I was born in Edmonton, Canada, just east of the beautiful Rocky Mountains and have travelled extensively throughout Canada and the U.S. I fell in love with England as a child and fulfilled my dream to live here 27 years ago. I am married with 2 daughters and our family love to travel! I have a lot of practical experience in travelling with children from babies to the fun teen years! I have always loved travelling and have been helping friends and family organise their trips for decades.

With Travel Counsellors I can turn my passion for travel into a career I love - helping you to plan an unforgettable holiday. Whether you dream of a quiet beach in the Maldives, a fun-filled Florida holiday, a family adventure in Thailand, an exciting cruise or simply a break to recharge your batteries, I am here to take away the stress of planning and make your dream holiday a reality. You will also have peace of mind knowing your money is 100% financially protected and can be reassured by our 5* Trust Pilot reviews.

I work from home and am not confined to working office hours - I am available to chat and meet up with you to discuss your plans and travel requirements at hours that suit you.

Booking your holiday with me means you have a real person dealing with every aspect of your trip. It's very important to me that you get the holiday you truly want.

I look forward to hearing from you.

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Family cruise on the Disney Magic to Northern Europe

17 October 2022

If, like us, you are a Disney fan and love that Disney magic feeling you get when you are in the parks then I highly recommend trying a Disney cruise. My family and I got the cruising 'bug' in 2021 when we took advantage of the Staycation cruises that Disney Cruise Line offered to UK residents. We did a 3 night cruise and by the end of the cruise we had already decided we wanted to do another the following year, and for longer. We decided on Northern Europe as our destination as we had not visited most of the cities. The stops were Amsterdam, Warnemunde (with day trips to Berlin available), Copenhagen and Oslo. The ship departed from Dover which for us was less than a 2 hour drive and it meant no airports which was a huge bonus. There are so many fabulous reasons to take a cruise but here are some of our favourite reasons for booking a Disney cruise: Disney customer service: First and foremost, the service. Disney cruise cast members go out of their way to help you and make sure you have the most magical holiday. Nothing is too much trouble. Every night we returned to our cabin to find a new towel animal on the bed with little chocolates left on our pillows from the turndown service. The waiting staff in the restaurants are fantastic at remembering our likes and dislikes. The entertainment put on is top quality and just the relaxing and luxurious feel of the ship makes you feel like you are really on a special holiday. Accommodation: The cabins are very spacious and family friendly. The bathrooms all have a small bathtub which is not common on most cruise ships and makes bath time with younger kids so much easier. Most cabins also have split bathrooms with bath and sink in one and toilet and sink in another, meaning more than one person can get ready at the same time each morning. The upper bunks are fun and safe and for those who have chosen a cabin with a balcony and worry about your children getting out (this was a worry I had the first time we cruised with our 3 year old) you can rest assured that it is very difficult for a child to open the very heavy doors and nigh on impossible to reach the lock at the very top of the door - I'm 5'4 and had to stretch! Food: You are in for an incredible treat! From poolside dining, themed restaurants, a large buffet and room service (all of which are included in the price of your cruise) you are spoilt for choice! There are 3 main dining rooms on the Disney Magic: Lumiere's (the Grand Marnier Souffle is not to be missed!), Animator's Palate and Rapunzel's Royal Table. You will get to dine in each of them at least once as Disney operates a rotational dinner service. Every night you have your assigned restaurant to experience and the menus are never the same. Your servers will follow you on your dining rotation so they get to know you and how you like things which is very helpful if you are travelling with anyone who has very specific food preferences or requirements. And for a special treat you can book brunch or dinner at Palo, an Italian restaurant serving Northern Italian cuisine. It is reserved for adults only and is a paid dining experience. Entertainment: The activities on board are plentiful and fun for young and old ranging from craft classes, trivia, swimming and water-sliding, bingo, art classes, themed family competitions, and plentiful meet and greets with your favourite Disney characters and princesses. There is a cinema on board showing recently released Disney movies as well as some older favourites. On Deck 4 is the Walt Disney Theatre which shows Broadway style productions like Tangled: The Musical and Disney Dreams, An Enchanted Classic, amazing not to be missed shows. And for the kids there are the amazing clubs which are open until late evening. For the younger kids they get to play, create and sometimes hang out with different characters – it’s the one place they can go to have a bedtime story read to them by a real Disney princess! My girls loved hanging out in the clubs and it gave us parents some quiet time to explore the adult only section of the ship which includes a swimming pool, hot tub, poolside bar and a specialty café. If you fancy some relaxation there is Senses Spa which offers a luxurious full-service spa and beauty experience. In the evening there are 3 lounges/bars which become adult only where you can have a drink, join in on some fun trivia or dance the night away. There are never enough hours in the day for us to take advantage of all the fun things there are to do on the ship and that doesn’t even include the amazing stops we made in some incredible cities. Our family is quite varied in age and interests and all of us find things to do on board which we love and we are always sad when the ship returns to port. Thankfully we are able to book ‘placeholders’ on board to reserve us a discount for our next cruise (which needs to be booked in the following 24 months) and we can nominate our travel agent to handle this booking and placeholder for us. In Spring 2023 a new Disney ship will be coming to Europe, the Disney Dream. It will have all the same amazing features of the Disney Magic but is a larger ship with some more added magic for you and your family to enjoy. Please give me a call if you are interested in a Disney cruise and I’d be happy to have a chat with you, answer any questions you have and book this amazing holiday for you!

My customer stories

Sent by Rosemary Joynson

Really grateful for the help and for the ongoing care.

Sent by Kimberly Shields

Eloise is resourceful, thoughtful and patient. Excellent travel advisor who brings solutions and recommendations but never pressures!

Sent by Nicola Brewer

Eloise yet again has organised and sorted my holiday with no fuss to me. Wish I could rate her over 10/10.

Sent by Steve Trafford

Eloise has been so helpful and lovely to deal with. We now have our dream trip to Venice and it was stress free.

Sent by Daniella Sher

Eloise was so helpful in helping us to find and book our honeymoon. She did so much research, and showed us so many options, even when we kept changing our minds. The options she gave us were really good and we are happy with the one that we picked! We are glad that it is all booked and sorted for us, making it hassle-free and easy for us.

Sent by Susan Brockwell

Eloise was hugely helpful in helping us organise our holiday. Thank you so much.

Sent by Jill Trafford

Eloise has been amazing! She booked the most amazing holiday and took all the stress out of it for me and my partner. She was flexible when I needed to change dates and airports and nothing ruffled her! I would recommend her to anyone.

Sent by Sarah Rivers

Eloise enhanced our trip hugely by recommending a different route and adding say trips that we hadn't thought of. We will definitely be returning to her for our next holiday.

Sent by Crystal Lalime

Éloïse was interested in listening to understand best my needs and as a result was able to deliver an excellent itinerary for me within my budget.

Sent by Karen Dunlop

Eloise is outstanding - our party has disabilities and an assistance dog, and she has been extremely helpful at every step, getting us information and suggesting solutions that I hadn’t thought of.

Sent by Kimberly Shields

Eloise was helpful and attentive and made the whole transaction a pleasure!

Sent by Beate Ralph

Eloise will always be the first person to contact when we plan a holiday. Always responds and deals with every enquiry quickly.

Sent by Lucia Mosko

Friendly, knowlegeable, understanding, Eloise helped us to create holiday exactly the way we wanted. Absolutely amazing experience so far.

Sent by Nicola Brewer

Eloise did everything I asked for. She even suggested things I hadn’t even thought of. We are very excited for our trip in October.

Sent by Katie Harel

This was an exceptional booking experience. Eloise arranged a 14 night trip between Hong Kong and Bali. She listened to our brief and came up with ideas and suggestions we had not thought of. On top of this she was a delight to work with and has booked us a holiday to remember. The holiday also came in under the budget we set.

Sent by Corrina Meyer

Eloise was so helpful and really wanted to get best products at the best prices. She listened to what we wanted and checked in all through the process. Highly recommended!

Sent by Samantha Skillcorn

Eloise is Knowledgeable and passionate about travel. She made choosing a holiday fun, exciting & easy for us! Highly recommend.

Sent by Beate Ralph

Eloise has been fantastic from the start. Always quick response, great at solving issues. We are very much looking forward to our tailormade holiday.