Based In New Haw

Eloise Costa Neves

Available for new enquiries

It's Nice To Meet You

Hi, I’m Eloise, your local Travel Counsellor based in New Haw, Surrey. I create tailor-made holidays of all kinds: family getaways, weekends away, cruises, city breaks, ski trips, weddings abroad and once-in-a-lifetime adventures. Whether you are looking for a simple package holiday or a completely bespoke itinerary, I will look after every detail with a personal, caring service from our first conversation to the moment you return home.

My specialist area is Disney. Whether you are dreaming of Walt Disney World in Florida, Disneyland Paris, a Disney Cruise or another magical Disney experience, I can handle every aspect of your booking. I will help you plan your days in the parks, advise on the best tickets and timings, and support you with dining reservations so you can make the most of character meals and special experiences. Think of me as your personal guide through the world of Disney, taking away the stress and making the magic as effortless as possible.

I was born in Edmonton, Canada, just east of the stunning Rocky Mountains, and have travelled extensively throughout Canada and the United States. I fell in love with England as a child and fulfilled my dream of moving here 30 years ago. I am married with two daughters and as a family we absolutely love to travel. I have plenty of hands-on experience travelling with children from baby days through to the teenage years, so I understand what really works for families in the real world.

I have always been the person friends and family turn to for travel advice and holiday planning, and now, through Travel Counsellors, I have the privilege of turning that passion into a career I truly love. Whether your dream is a quiet beach in the Maldives, a fun-filled Florida adventure, a family escape to Thailand, an exciting cruise or simply a relaxing break to recharge, I am here to design a holiday that feels just right for you. You will also have peace of mind knowing your money is 100% financially protected and backed by our excellent 5* Trustpilot reviews.

I work from home, which means I am not restricted to traditional office hours. I can chat on the phone or meet with you at times that fit around your busy life, to understand your wishes, answer questions and fine-tune every element of your trip.

When you book with me, you are never just a reference number. You have a real person who genuinely cares, looking after every aspect of your travel plans. It is very important to me that you get the holiday you truly want and come home with memories you will cherish for years to come.

I look forward to helping you plan your next adventure.

signature

My customer stories

Sent by Chloe Organ

Eloise has been so helpful, communicative, and patient with us throughout the planning stages of our holiday. She listened to everything we asked for and conjured up an amazing itinerary. We would highly recommend her!

Sent by Jill Trafford

Eloise never lets me down! She is a fantastic travel agent and I have recommended her to lots of people!

Sent by Rosemary Joynson

Really grateful for the help and for the ongoing care.

Sent by Kimberly Shields

Eloise is resourceful, thoughtful and patient. Excellent travel advisor who brings solutions and recommendations but never pressures!

Sent by Nicola Brewer

Eloise yet again has organised and sorted my holiday with no fuss to me. Wish I could rate her over 10/10.

Sent by Steve Trafford

Eloise has been so helpful and lovely to deal with. We now have our dream trip to Venice and it was stress free.

Sent by Daniella Sher

Eloise was so helpful in helping us to find and book our honeymoon. She did so much research, and showed us so many options, even when we kept changing our minds. The options she gave us were really good and we are happy with the one that we picked! We are glad that it is all booked and sorted for us, making it hassle-free and easy for us.

Sent by Susan Brockwell

Eloise was hugely helpful in helping us organise our holiday. Thank you so much.

Sent by Jill Trafford

Eloise has been amazing! She booked the most amazing holiday and took all the stress out of it for me and my partner. She was flexible when I needed to change dates and airports and nothing ruffled her! I would recommend her to anyone.

Sent by Sarah Rivers

Eloise enhanced our trip hugely by recommending a different route and adding say trips that we hadn't thought of. We will definitely be returning to her for our next holiday.

Sent by Crystal Lalime

Éloïse was interested in listening to understand best my needs and as a result was able to deliver an excellent itinerary for me within my budget.

Sent by Karen Dunlop

Eloise is outstanding - our party has disabilities and an assistance dog, and she has been extremely helpful at every step, getting us information and suggesting solutions that I hadn’t thought of.

Sent by Kimberly Shields

Eloise was helpful and attentive and made the whole transaction a pleasure!

Sent by Beate Ralph

Eloise will always be the first person to contact when we plan a holiday. Always responds and deals with every enquiry quickly.

Sent by Lucia Mosko

Friendly, knowlegeable, understanding, Eloise helped us to create holiday exactly the way we wanted. Absolutely amazing experience so far.

Sent by Nicola Brewer

Eloise did everything I asked for. She even suggested things I hadn’t even thought of. We are very excited for our trip in October.

Sent by Katie Harel

This was an exceptional booking experience. Eloise arranged a 14 night trip between Hong Kong and Bali. She listened to our brief and came up with ideas and suggestions we had not thought of. On top of this she was a delight to work with and has booked us a holiday to remember. The holiday also came in under the budget we set.

Sent by Corrina Meyer

Eloise was so helpful and really wanted to get best products at the best prices. She listened to what we wanted and checked in all through the process. Highly recommended!

Sent by Samantha Skillcorn

Eloise is Knowledgeable and passionate about travel. She made choosing a holiday fun, exciting & easy for us! Highly recommend.

Sent by Beate Ralph

Eloise has been fantastic from the start. Always quick response, great at solving issues. We are very much looking forward to our tailormade holiday.

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Family cruise on the Disney Magic to Northern Europe

17 October 2022

If, like us, you are a Disney fan and love that Disney magic feeling you get when you are in the parks then I highly recommend trying a Disney cruise. My family and I got the cruising 'bug' in 2021 when we took advantage of the Staycation cruises that Disney Cruise Line offered to UK residents. We did a 3 night cruise and by the end of the cruise we had already decided we wanted to do another th

Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

Find me on social