Eloise Costa Neves
I'm based in
New Haw
It's Nice To Meet You
Hi, I’m Eloise, your local Travel Counsellor based in New Haw, Surrey. I create tailor-made holidays of all kinds: family getaways, weekends away, cruises, city breaks, ski trips, weddings abroad and once-in-a-lifetime adventures. Whether you are looking for a simple package holiday or a completely bespoke itinerary, I will look after every detail with a personal, caring service from our first conversation to the moment you return home.
My specialist area is Disney and I am one of the Disney Ambassadors at Travel Counsellors. Whether you are dreaming of Walt Disney World in Florida, Disneyland Paris, a Disney Cruise or another magical Disney experience, I can handle every aspect of your booking. I will help you plan your days in the parks, advise on the best tickets and timings, and support you with dining reservations so you can make the most of character meals and special experiences. Think of me as your personal guide through the world of Disney, taking away the stress and making the magic as effortless as possible.
I was born in Edmonton, Canada, just east of the stunning Rocky Mountains, and have travelled extensively throughout Canada and the United States. I fell in love with England as a child and fulfilled my dream of moving here 30 years ago. I am married with two daughters and as a family we absolutely love to travel. I have plenty of hands-on experience travelling with children from baby days through to the teenage years, so I understand what really works for families in the real world.
I have always been the person friends and family turn to for travel advice and holiday planning, and now, through Travel Counsellors, I have the privilege of turning that passion into a career I truly love. Whether your dream is a quiet beach in the Maldives, a fun-filled Florida adventure, a family escape to Thailand, an exciting cruise or simply a relaxing break to recharge, I am here to design a holiday that feels just right for you. You will also have peace of mind knowing your money is 100% financially protected and backed by our excellent 5* Trustpilot reviews.
I work from home, which means I am not restricted to traditional office hours. I can chat on the phone or meet with you at times that fit around your busy life, to understand your wishes, answer questions and fine-tune every element of your trip.
When you book with me, you are never just a reference number. You have a real person who genuinely cares, looking after every aspect of your travel plans. It is very important to me that you get the holiday you truly want and come home with memories you will cherish for years to come.
I look forward to helping you plan your next adventure.
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Why use a Travel Counsellor
Let's plan your dream trip together
Tailor-made for you
Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.
Personalised service. Always
When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.
Stress-free travel, and more time for what matters most
I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.
Support when it matters most
If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.
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