Emma Fillingham
I'm based in
Telford
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My name is Emma Fillingham, I live in Telford, Shropshire and I have more than 23 years experience in the Travel Industry having worked for some of the major high street tour operators. Working in a busy high street superstore meant I wasn't able to offer the level of customer service that I believe people deserve when booking something so precious to them, plus constantly being restricted to what holidays I could sell led me to make the move to Travel Counsellors where I now work as a self-employed independent travel advisor.
Travel Counsellors have major contracts in place with almost every tour operator, airline, hotel chain and travel company in the world, so whether you are looking to organise the trip of a lifetime, a round the world cruise, a short city break or a family holiday on the beach somewhere hot, I can be your personal Travel Counsellor and take care of everything for you meaning sourcing all of the best options and allowing you to book the holiday that you want and not the holiday that somebody else wants you to take. Excellent customer service has been the secret to my success in the industry, as your travel arrangements mean as much to me as they do to you. I will go that extra mile to make sure we get it absolutely perfect for you.
I have travelled all over the world during my career and have been as far as New Zealand, Thailand, the Caribbean, Mexico, Florida, Egypt, Turkey and many other European countries, not to mention city breaks, cruises, and even Lapland to see Santa himself! This of course means that I have gained a lot of first-hand experience and would love to share this knowledge with you in order to make sure you get the perfect break.
I have witnessed the pitfalls of booking online through sporadic websites and there is nothing worse than getting to the airport with no flight seats booked, no transfer to the hotel, or even worse no reservation at all at the hotel. It happens all the time, but not with me, as I will personally confirm everything for you prior to your departure.
Please feel free to contact me when it suits you best and let me do the work for you.
For me, it’s personal!
Emma
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Why use a Travel Counsellor
Let's plan your dream trip together
Tailor-made for you
Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.
Personalised service. Always
When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.
Stress-free travel, and more time for what matters most
I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.
Support when it matters most
If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.
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