13 August 2021
Your own independent travel consultant looking after you – you'll never be passed from pillar to post. Your Travel Counsellor will personally and proactively manage your travel arrangements.
Our Flexible Promise: Our pledge is designed to give you as much confidence and flexibility as possible when you book your travel plans. For new TC Package bookings made from April 2021, we have committed that if the Government announce a destination change to Amber from Green within 7 days of your departure date, you will be offered:
*Changes to the holiday cost will be charged if applicable
Terms and Conditions:
Valid at any time up to 7 days before departure
Pledge to refund customers where there is a change from Green to Amber within 7 days of an announcement being made does not apply to bookings made from 8th July for fully vaccinated passengers. Countries on the Green Watchlist do not fall into this policy as Green Watchlist countries are at the risk of changing to Amber at any time.
Disruption of flights here relates to a change of greater than 12 hours
Applicable on selected new Travel Counsellors Package bookings made under our ATOL 6751 (see Booking Terms) for travel within 12 months of the booking being made
Your revised travel date must be within 11 months of the original departure date Excludes packages on low-cost airlines and cruises
Any additional costs between the original travel costs and those of the amended travel arrangements will be payable
Your Travel Counsellor can confirm whether the Flexible Promise applies at the time of booking. All offers and policies may be withdrawn at any time.
Our independent Financial Trust and ATOL bond offers protection on every element of your booking.
What is it? A separate Trust Account, where any monies you pay towards the cost of your holiday package are safeguarded until after your return from holiday.
Why it matters: You’ll have one of the highest levels of financial protection available on the market Your money will be fully protected and accessible in the event of a supplier failure. Unlike other travel companies, you’re covered no matter whether you have booked a package holiday or just a flight, hotel stay, car hire or even airport parking. You’ll also have support to minimise disruption if you’re already abroad.
What is it? A financial protection scheme protecting most air package holidays sold by Travel Counsellors, run by the UK Civil Aviation Authority (CAA), and backed by the UK Government.
For every passenger Travel Counsellors carries, we make a payment to the scheme which is held in a fund managed by the Air Travel Trust.
Why it matters: If a travel business with an ATOL ceases trading, this fund is used to repatriate or reimburse the cost of repaying for the affected parts of your trip. You’ll have support to minimise disruption if you’re already abroad. If you aren’t able to travel, a full refund for the cost of your holiday will be provided.
We have collated some frequently asked questions from our customers, which aim to guide you through the latest announcements. These include These include the latest updates on the traffic light system and how these affect your travel plans, the most up to date FCDO advice, and details about what to do if COVID-19 affects your booking.
As always, your Travel Counsellor will be just a phone call away to talk you through each of these and more, and to explain how they affect your personal situation.
As we see the world opening up once more, we can think of no better way to celebrate than to share our short film featuring a poem performed by Tony Walsh.
The requirement for a PCR test prior to departure will depend on the rules of the destination that you are travelling to, which is something that I can advise you on at the time of booking and keep you updated on until you travel. I can provide you with details of government approved PCR test providers, for both prior to departure and whilst you are abroad, some of which are offering savings on their usual prices.
We have also reviewed Covid-19 insurance providers and can now offer an even more comprehensive set of cover options including cancellation cover should you need to self-isolate within 14 days of departure.
Travel Counsellors Limited is an appointed representative of Rock Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority.
Throughout this period the positive feedback from our customers, who have been able to regularly speak directly to their personal Travel Counsellor, really does highlight that now more than ever, trusted relationships matter. So much so that Travel Counsellors continues to be rated 5 stars on the global customer review platform, Trustpilot.
We've also been named MoneySavingExpert’s number one travel company for looking after customers during the COVID-19 pandemic, and have been rated Green for Covid flexibility on the Which? Holiday Checker. This is a consumer-focussed online tool that rates companies green, amber or red based on their refund and amendment policies in relation to Covid-19 travel disruption. It makes it easy for you to check which providers offer the best flexible booking options, and which ones could leave you out of pocket if circumstances change.
As always, we are here to help you plan your next adventure, and ensure that when the time is right, you can enjoy a well-deserved break away, or a trip to do business again, safe in the knowledge that when you book with Travel Counsellors, you can book with confidence.